Discount applied
Before Christmas, I purchased a gun safe, normally it is $599 but had it on Sale for $299 so yeah that was super HOWEVER, I was charged the full $599 and in Erie County, New York I pay 8.75% tax, so I paid $52.50 in tax then the $300 is taken off. I went to the manager to say what’s this, and he said I don’t know, just always has been like that, so I...
Read full complaintTire service
I recently purchased 4 new tires from Bj's scheduled my appointment to get them installed for 01/09/24 at 6pm because it offered that specific time as an option you can select. I drove 40 minutes in a severe thunderstorm strong wind and rain an actually weather advisory storm arriving 20 minutes early to be told they can't install my tires because they...
Read full complaintUnauthorized membership fees.
I signed up for a card when the store first opened in Port Charlotte Florida. I did it on line for an introductory $20.00 Well, I never received a BJ’s card and never shopped there. I decided that I didn’t want to have a membership. I assumed that if I didn’t request a renewal I would not be charged. After going over my bank statements I see that I wa...
Read full complaintgrocery cart for handicap people
This happen on 1/4/2024 In store # 367 in Coral Way, Miami, Fl. all the grocery carts are all over the parking lot. I am a handicap person and it is hard to walk all over the parking lot to get the cart. I asked the lady at the front door why and her answer was "per the mgr. Julio the carts are left in the parking lot because he does not like then at the...
Read full complaintUnwanted Charge
I have an unwanted $55 automatic payment from my daughter's debit card that was never set up to my BJ's account. It says I have 3 cards under my account, and I've only ever used one of the accounts during my purchases at the store. I tried to remove the extra accounts and it said that there were no cards linked to my BJ's account. I also tried to discontinue the automatic payments and it will not allow me to.
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Rude Associate on the floor in the Conyers GA Bjs store
You have a person employed in Conyers who has a bad attitude nd spoke to me as if I were a child or a dog. She is a black lady about 5 foot 4 with a curly weave. That was my third time in that store. I could not find 3 items. I asked her for help. This was her response word for word. "You need to learn this store! I'm not going to keep doing your job for...
Read full complaintSame day select deliver service
Requested a cancellation of my Same Day Select Deliver Service on Oct. 30, 2023. I have been trying to get a credit/refund on the remaining balance. After numerous telephone conversations and emails with your customer service, I still have not received anything. It should be noted that a number of your customer service people on the phone, hung up on me...
Read full complaintAdvertised gift cards not available in warehouse/ online or when ordering on phone
This is the 3rd time this has happened. I went to BJ warehouse on Snowden River Parkway 1st day (11/17/23) on Black Friday for the following gift cards: Chipotle value $30 on sale for $23.99 I wanted 2, Panera Bread value $25 on sale for 19.99 I wanted 2 and IHOP value $30 on sale for $23.99 — I was told they were unavailable the rep did not stock them. I...
Read full complaintMembership
I found out today from my bank that BJ's renew my membership without my authorization. My account had been closed for almost 4 years. I think this is a security issue with BJ's in general. I closed the account because the customer service is always questionable and this case is an example.
I called BJ's and the person who answered the call didn't know how to explain why BJ's renewed my membership. Finally, I spoke with the supervisor in charge and he said that B's has an easy renewal service...what .!. If my account had been closed for almost 4 years, that is a clear indication I do not want to shop in BJ's WHY THEY RENEW MY ACCOUNT..! I believe this is a security issue and BJ's is trying to cover up.
Terrible customer service experience
On Sunday 26th 2023 at 8:07pm I went to Bjs to purchase several things and one of the items I had had a different price online than in the store so I wanted to see if I was able to apply the promotion at store or if there was something I could do to get the deal. I called for assistance and they send me the manager Michelle, she was very uncordial rude and...
Read full complaintCustomer service
On 11/22 at approximately 4:30 pm, a Farmingdale, NY BJ's representative responsible for packing my shopping cart and delivering it to me during an in-store-pickup, did the following then had the audacity to blame me for my requests of him to correct the inconveniences he caused:
1. He got the order wrong (missed packing 2nd case of soda). He had to go find the second case and the ice-cream was melting out of the carton onto my other grocery items.
2. He packed the order wrong (damaging an apple pie by tossing it in the top cart rack, on its side. After I told him about the damaged item, he disappeared for 15 minutes and when he returned, I asked for help to get another and to replace the second instance of melted ice cream because it took so long to get help) and then...
3. He explosively accused me for having to fix what his incompetence caused. Specifically, he BLURTED and motioned disrespectfully that he didn't have time to go back and forth and correct the problems (he caused), then he outlandishly shouted right in the middle of the checkout counters and in front of the managers station and in front of many cameras (I'm sure)... “you will have to get it yourself!” "You and your husband are a problem!" When I told him “you don’t know me, and I’ve never seen you before", he dismissively said "go speak to a manager!", at which time I looked at his name badge and said, "I sure will A_ _n".
I have been a long-standing customer at this business and location and have never before today been so blatantly maltreated. I am astonished that this representative so freely showed this type of misconduct in a "professional setting" and had to write this complaint.
And although a manager on duty offered me 4.99 off of my almost $500 bill for the twice-melted ice-cream saga, his poor customer service (to say it kindly) may cause me to defect to your competition, and it is of utmost importance to me that BJ's corporate office will be notified, and this matter will be formally processed by their company to ensure that this representative is held accountable for his actions.
Thank you for your assistance with this formal complaint, which has also been reported to the Better Business Bureau. I would like to request a formal response.
Thank you.
Claimed loss: Loss of his regard for my dignity and time along with added inconveniences of having to shop at another store, taking time out to speak to the store manager and then the time spent following up in writing, the night before Thanksgiving.
Desired outcome: At the very least a formal acknowledgement of this complaint, an apology, retraining of employee, and a free membership offer as an incentive to stay with BJ's.
Packages content reduction while prices increase
I have been a loyal member since 1999. I have observing for the last few months the reduction in packages content while the prices continue to increase constantly. Yes, perhaps you would think that the your members would not notice the subtle changes, but I did. For instance the Marinade sauces jars are smaller, the cotton ball bag seems be the same size yet the cotton balls inside have been split in half, that paper towel rolls are fluffier now which translate into less paper towels, the avocados net before had 5 avocados and now they have 4. These are just a few items of the BJ’s brand, but I could keep going. You may blame the supply chain crisis, the inflation, the global warming, the ongoing wars around the world, whatever you name it but don’t try to scan us. As you are well aware there are other wholesale club choices. Perhaps you don’t appreciate loyalty, but I do. I have the trait to predict the fell down of companies based on customers service response. I hope you read this and react properly to it.
Desired outcome: Not to be scan, and keeping the packages content as previously.
Gas pumps
Good evening, I honestly cannot even believe that I have to send this email to you. Today, I went to get has or my car at BJs in Southington, CT. The line was longer that I've ever seen it. I got in line and waited an extremely long time for my turn. Typically, those gas pumps always pump slow, but this was extreme. People were getting very anxiou...
Read full complaintCancellation of mattress that I ordered but was not shipped.
My name is Brenda Potter. I ordered a mattress for my mom. It was not shipped, so I cancelled the order as she thought 15 inches was too tall. It was not shipped but they wanted to charge me $60 for delivery fee. They told me not to accept the mattress and just pay the $61. So I have set on the phone to nobody answering the phone. Big joke, I will not renew...
Read full complaintEyeglasses purchased on 10/11/23
I bought a pair of eyeglasses at BJ's, and Dave Kent assisted me in this effort. The frames I ended up with did not have enough width to accommodate my reading prescription, although I did not know this at the time of purchase. When the frames arrived, I realized after getting home that I could not read well, in fact, much worse than my older glasses. I...
Read full complaintConey Island NY Club Management
The local Management is covering up quid pro quo sexual relations between a Manager (Rob) and a worker. Manager was caught having sex in the refrigerator and no repercussions have been taken by corporate. Worker is getting more hours and favorite treatment. As a worker of 13 years for BJs I’m appalled at the work environment and feel sick going to work everyday.
Read full complaintGlasses
I am a member of BJ and i spent countless house going back and forth multiple times because they could not get the prescription correct on two pairs of glasses back in May of 2023, I made multiple calls and emails to the corporate office with no response. They just ignored me. Finally, they got the prescription correct partially after 15 visits and...
Read full complaintbj gas station
Gas station threatened to use violence against customer . Pump don’t scan digital membership card. Ask attendant politely for a courtesy card and was refused .. claim I have to pay non membership price.. I ask politely for assistance again and attendant become agitated and came out both threaten to Fxxx me Up charging at me .. I was horrified and scared.. this is a serious issue need to be addressed by B J management
Desired outcome: Violence should not be tolerated .. using profanity toward polite friendly customer should not exists today
Door check-out personnel.
On this date, 11/01/2023 at about 3:05 P.M., I proceeded to the exit door, at Bjs in Linden, NJ Club 67, with five various items and receipt for same. Ahead of me, there was a short Hispanic male, appeared to be from Oaxaca, Oax., Mexico, had about a half a cart full of various items in his possession. The Hispanic female at the exit, took his receipt...
Read full complaintBerkley/Jensen 33 gal. Stretchflex trash bags. 90 count
We bought the Berkley/Jensen 33 gal. Stretchflex trash bags, 90 count. The product came in 2 rolls in the box. The first roll was perfectly fine, however, when I started to pull bags from the 2nd roll, they were coming out as only half a bag. I pulled 7 or 8 bags out and they all came out this way, so I stopped, I don't know if the whole roll is like that...
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