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BJ's Wholesale Club

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BJ's Wholesale Club reviews first appeared on Complaints Board on Nov 22, 2007. The latest review I am complaining about an employee was posted on Oct 15, 2021. The latest complaint Customer service booth in the store was resolved on Jul 25, 2021. BJ's Wholesale Club has an average consumer rating of 1 stars from 233 reviews. BJ's Wholesale Club has resolved 11 complaints.

BJ's Wholesale Club Customer Service Contacts

+1 800 257 2582 (Member Care)
+1 866 425 7932 (Online Shopping)
+1 877 832 4888 (Tech Advisors)
+1 844 268 8093 (EASY Renewal)
+1 888 743 2735 (BJ’s Travel)
+1 800 934 1204 (Wellsley Farms / Berkley Jensen)
+1 844 700 8473 (Tire Center Customer Care)
+1 855 269 1622 (Perks MasterCard)
+1 844 271 2535 (Perks World MasterCard)
25 Research Drive
Westborough, Massachusetts
United States - 01581
Mon9:00 AM - 7:00 PM
Tue9:00 AM - 7:00 PM
Wed9:00 AM - 7:00 PM
Thu9:00 AM - 7:00 PM
Fri9:00 AM - 7:00 PM
Sat9:00 AM - 6:00 PM
Sun12:00 PM - 6:00 PM is not affiliated, associated, authorized, endorsed by, or in any way officially connected with BJ's Wholesale Club Customer Service. Initial BJ's Wholesale Club complaints should be directed to their team directly. You can find contact details for BJ's Wholesale Club above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about BJ's Wholesale Club. Discuss the issues you have had with BJ's Wholesale Club and work with their customer service team to find a resolution.

BJ's Wholesale Club Complaints & Reviews, Page 4

Nov 24, 2020

BJ's Wholesale Club — Frozen chicken wings

I purchased two bags of the 10lbs Winter Creek Farms chicken wings from BJs club about a month ago. The wing...

Nov 12, 2020

BJ's Wholesale Club — No one pick up calls at Tire Center

I called few days everyday to reschedule the appointment but no one answer the call at all. I reached the...

Nov 11, 2020

BJ's Wholesale Club — Customer service

I wanted to report something that occurred while our staff was supply shopping for Middletown house thi...

Oct 31, 2020

BJ's Wholesale Club — Slim cycle exercise bike - member # [protected]

Very Poor service at the Bowie location! I placed online purchase on 10/29/20 for a Slim Cycle bike to...

BJ's Wholesale ClubRefill propane tanks

Have been going to BJs all summer to refill propane tanks for our travel trailer. Today we went 10/29/2020 and were told they aren't allowed to fill tanks in the rain it's a corporate policy. Never in my life have I hear of such a thing or was barely raining when we went today. Honestly I just feel like the associate didn't feel like doing his or her job. Was told to go to a place on route 9. Yes thank you will definitely be taking my business else where. If it's a corporate policy it should be posted for the customers.

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    Oct 27, 2020

    BJ's Warehouse Club — Fraud

    BJs Wholesale Club told me if I opened a credit card with them, I would receive a $40 credit on my first...

    Sep 19, 2020

    BJ's Wholesale Club — Store manager (Holly)

    I went shopping today September 19th 2020 1:00p.m. at 5200 Red Tip road Fayetteville North Carolina for a...

    Sep 19, 2020

    BJ's Wholesale Club — Customer service

    My experience during my visit today was ruined the minute I went into the store. I was greeted by a man...

    Sep 16, 2020

    BJ's Wholesale Club — Rude racist behavior

    My daughter went to bj's at 339 gateway drive brooklyn, ny to return a product. The employee stated she...

    BJ's Wholesale ClubAn item I bought and paid for and never rec'd

    I purchased a portable a/c online. Aug 2 bought using paypal. Aug 5 item shows shipped, check clears through paypal. I wait until aug 15 and send an email. Tracking shows a label was created aug 5 no further movement on shipping number. No answer from em. Call bj's customer service. Get a reference # promised it would be looked into and will get a call back in 3 days. 4 days go by, no callback. Call again on aug 19. Furious because the agent says I have to wait until it ships. Absolutely unacceptable, ask to speak to a manager. Literally asked to speak with the supervisor 14 times. Finally the 15th time, 40 minutes later a supervisor comes on. Says she will personally look into it and call me back later that day, or by today at the latest. Needless to say no callback, I called them 2 hours on hold. No product paid 435.00 and no refund. What can I do so frustrating? Never ever buy or use bj's for your own good. Awful company!

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      Aug 13, 2020

      BJ's Wholesale Club — Incorrect shipment order

      After purchasing a one-day membership pass, I ordered 15 items via When I received shipment, (2...

      Aug 11, 2020

      BJ's Wholesale Club — Product delivered for an order that was canceled a month prior and card charged; customer service has not resolved after multiple attempts

      Kelly Preston - membership #[protected] On 5/24/20 I placed an order for an outdoor dining set (order...

      Jul 25, 2020

      BJ's Wholesale Club — Unprofessional / sexual behavior

      There is a Employee his name is Robert, not sure his last name, But everyone time I come in he's rude...

      Jul 11, 2020

      BJ's Wholesale Club — Poor customer service

      In this very trying time, the CDC has recommended but not required masks.Nonetheless, my older children have...

      Jul 02, 2020

      BJ's Wholesale Club — Lackluster customer service department

      Today (07/02/20) I called the BJ's Wholesale Club, 825 Pelham Pkwy, Pelham, NY 10803 · ~4.3...

      Jun 10, 2020

      BJ's Wholesale Club — Need an "all sales final" sign on the front of the building!!

      Tried to return 2 items that were both securely shrink-wrapped. Was informed that they cannot take return...

      May 14, 2020

      BJ's Wholesale Club — I am complaining about a rude employee

      I am complaining about one of your employee who was very rude with an attitude. the incident happens at 2:44...

      BJ's Wholesale ClubReturns center

      At bjs in valley stream my aunt who is 67 and myself 22, were trying to return pants and renew membership for 25$. The representative name was de'jessica and she was very rude to us, her harsh tone was far from customer friendly and on top of it she refused to give us the discount and explain why, she had headphones in please do better and reprimand her for being so rude to me and my elderly aunt. Wouldn't even give us the time of day worst experience ever and the manager Tameka was no help

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        May 08, 2020

        BJ's Wholesale Club — Furniture order # [protected]

        To whom it may concern, On April 30, 2020 I Tarik Farag member # [protected] ordered item # 226049 which...

        BJ's Wholesale ClubYour lack of control

        I recently visited BJ's Wholesale Club on Capital BLVD in Raleigh, NC, They do no require patrons to wear Face Masks, As a result, over half of the patrons were NOT wearing masks, Also most of them ignored the proximity requirements.

        I have already posted this on Facebook and sent this complaint to [protected] with no response from her/him.

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