BJ's Wholesale Club
reviews and complaints

I had a pretty bad experience with BJ's Wholesale recently and I just had to write about it. A few months ago, I visited their gas station in Danvers and was shocked to see that only half of their bays were open. The rest were blocked by cones, causing long lines of cars that often spilled over to the front of the store. When I asked why the cones were there, the attendants told me that the receipt printers and pumps were not working properly. I couldn't believe it! Why wouldn't they fix the problem or train their attendants to do so? Why not have a maintenance contract in place to service the pumps regularly? It just didn't make sense to me that a service business like BJ's would allow such long lines to form.

I decided to call their headquarters to complain, but unfortunately, the cones were still there a few days later. Even now, at least one or two bays are blocked by cones. It's frustrating to see that BJ's doesn't seem to care about making their customers happy and satisfied.

And just today, I had another bad experience with BJ's. My wife had placed a curbside pickup order at the same store, and I followed the directions on the app to announce my arrival. I clicked the link on the app and waited for 10 minutes, then clicked it again and waited some more. After waiting for over 20 minutes, no one showed up. When I went inside to inquire about it, I was told that I hadn't clicked the app. I couldn't believe it! I was so unhappy with the experience.

Overall, I'm really disappointed with BJ's Wholesale. They seem to have a lot of issues with their service and customer experience. I hope they can improve in the future and make things right for their customers.

We saw lounge chairs advertised pin the brochure that we saw a week ago and they were on a page advertising “up to 30% off”. We drove to the store to purchase them and the manager would not give us the discount, and was actually not even nice. She did however, admit that the brochure was “misleading” and “not honest”. That being said, we will not renew our BJ’s membership again after having been members for 20 years. You have no idea how we were made to feel. Should you care to address this, we can be contacted at [protected].

My name is Queen Dean and my membership isn't due until the end of June,

but I was informed that BJ's without authorization had debit a visa that doesn't belong to me but a friend who used her card because I forgot mine.

I, call last year and informed customer service not to debit my visa and I will pay in cash, but this isn't the first time that the wrong card was debited, the last year they debit my card and it was the wrong card and I wasn't given the opportunity to make a decision as to which card I wanted to pay the fees from, also My card was ungraded which I didn't know about.

Customer service representative said that he would issue a refund and change the membership as it was before, the representative also verify that I had called last year and he could not understand why the card was charge for fees, no care if there were funds in the account or what this could have cause.

Purchase of Animal Crackers -- presently, I no longer have a receipt because I did not feel there would be any reason to keep.

Always loved animal crackers and was disappointed as were guests, upon eating them!

Truely these were not at all a bit tasty to enjoy, thus have this container of animal crackers being fed to "wildlife" around my home.

Wished to complain directly to Wellsley Farm-but was unable to locate its contact.

Truely disappointed-hope the wildlife enjoy

Today I spent approximately $200.00 at BJS parkland. This is my go to place. I have the Gas card & shopping card. Today after shopping - I was getting out the parking lot backing up to get out, only for one of your employees to stand behind my car. As I was backing up my car was beeping, a signal with the newer cars to let you know something is there. I stopped only for the employee to berate me and chastised me for backing up as she claimed she was there. She was not there as I was putting my items in my trunk of my car. That was clearly a lie. As she was cursing and using offensive language with her hand movements, she was taking photos of my license plate and refused to move from the back of my car. As she was taking picking and cursing at me - I got out my car & I took a picture of her as I said to her, “you’re taking pictures as I can and I’ll be sure to send it to the right person. I usually don’t complain as my job is also in the customer service field for the airlines. I am saddened that this is the behavior of our younger generation and as it turns out of of the employees of one of my all time favorite shopping places. I am canceling my membership and my gas card immediately. I am so disappointed that bjs are hiring anyone that needs a job. Maybe it’s quantity of employees rather than the quality of the employees.

I went to BJS in Farmnindale, New York on June 2, 2023. I picked up 2 Anne Klein tank tops and put them in my cart. I proceeded to the check out with my several other items. I paid $378 with my BJs credit card. I loaded everytghing into my car went home and unpacked my belongings.

On Saturday, June 3m 2023, I realized that the cashier did notgive my the tan tops that I purchased and paid for. I didnt have time to go back on Satrurdy, so i went back on Sunday, June 4, 2023. I went up to the members service desk and asked if I can get two more tank tops, since they didnt give me mine.

I was met by a rude manager who told me that once I walk out of the store, then it became my problem. I proceeded to tell her that the merchandise was not given to me. She then told me that if it was left here, that it would be up in the front service area, buyt it was not. Then she proceeded to tell me that I left it in the cart, or when I turned around someone took it.

She basically was saying that I had it, All these for 2 tank tops totalling $17.00.

I am now going to cancel my membership and shop at costco.

My email address is [protected]@optonline.net

Although everyone is cutting cost it’s understandable. There is a bigger issue though and that is quality verses raising your prices. I’m sure your customers would prefer a slight cost increase over the quality which brings me to the Berkeley and Jensen 13 gallon kitchen trash bags. I am shocked of just how these trash bags we have used have been reduced to not even being able to put them on the same trash can we’ve had forever! Every single one of the bags rip immediately upon trying to get them on. I three times tried and three times ripped over and over!

What is going on here with everyone raising prices but the workers all over the USA aren’t getting pay increases. I’m sorry to say I’ll just go shop at Costco again.

Kathleen Linus

05/21/23 @ 1430.

Took 2 unopened cans of premium chunk chicken breast in water - added mayo. While my wife was eating it she bit down on something really hard. I have saved it - and it looks like a chicken bone. I took pics of the small bone and the 2 cans I mixed together. Both had a barcode of [protected], on the bottom both had the #C032323 (1743) Best Buy 032326. These came in a 6 pack from BJ’s, purchased on Wed 05/17/23 from the BJ’s in Manchester NH. I took pics of both cans and the bone, if needed. No dental trauma

[protected] I will never step foot in a BJS again my wife and I have been members since the store first opened in maine. And management did want to hear what I had to say about this situation instead the front end manager looks at us and says his employee is fine. The big kicker is the store manager yelled at me to leave and my wife waited in line to get a refund and the store manager says to the front end manager "that guy was a [censored]ing [censored]" Profesional at Bjs best. When this could have been avoided. And they did nothing but twist words. So we left with nothing and BJs lost 355 dollars that's great for business maybe you'll be the next company to shut it's doors.

Hi my is Giordani lesly Berrouet. I am a black young male in my thirties. Approximately around 6:00-6:20 I entered the BJ’s on 34-60 48th St store club #364 to purchase baby wipes and pain relief medicine, but was abruptly interrupted by the on duty Officer at the time “Officer Ruiz badge number 29070” based on the premises that the manager didn’t want me in the store. I expressed that he or the manger didn’t have the right to tell me to leave because I never committed any criminal acts in the past or at the current time of confrontation that warranted me a trespasser. The supposal manger is Joni AL “front end lead”. Your employee used racial discrimination in his decision process to come terms to tell the police officer to engage with me so I may leave the BJ’s. I wasn’t in the store for more the 5 minutes when I walked pasted Joni AL and a younger employee minding my business going to health and beauty lane to look for pain medicine when he sent officer Ruiz. I showed my membership and ID to verify my legitimacy. I am highly emotionally disturbed by the situation because your employee viewed me many times purchasing at this BJ’s and ranged me up a few times. I should not be treated wrongly base on how I look. I never did nothing wrong entering your establishment.

On April 13th I placed order # [protected] to be delivered. I paid for the order using my Capital One BJ's One + card ending in 3509. Email acknowledged they received order.

Next email said order was processed and would be on it's way. Order never showed up. I called the Orange Park store and was told they would look into it, and get back to me. Meanwhile I get another email saying " We had a problem delivering your same-day delivery order # [protected].

I get a call back saying the service they use for delivery couldn't pay for the order and left it. Now understand I paid for the order as I always do so this does not make any sense to me. They also said they would refund the money to my Capital One CC which as of today (9 days later) has not happened.

I expected that they would have offered to have the order deliver sometime that day as the order was placed in the morning. Customer service offered nothing but excuses (more than 1) and no solutions.

I have been a customer for more than 15 years, first in Philadelphia at the Red Lion location then here in Orange Park Florida and I have never had this problem before. At this point I'm reconsidering whether or not to renew my membership later this year.

Sincerely,

Robert Phillips

I have been a member for many years and now ready to cancel my membership no longer offering items we frequently purchase. One example below and there are other items as well…no enough room for other items.

Coffee pods — Green Mountain Dark Magic (gone), AND Starbucks Sumatra pods, your offer coupons for this, however not in any of the 4 locations near us.

Gasoline should be included with our membership, we should not be required to get a Mastercard to purchase gas for this very small saving…only pennies.

I could go on and on, but there are other changes and we are no longer happy being a BJs member. We now buy coffee on Amazon…not what we wanted to do.

Unhappy members…. we have complained to our local customer service, but they have limited power for our concerns.

We received our march statement, which included a $30 fee from Capitol 1. When we inquired, they said that charge was for LATE FEE from Jan. We are never late on our payments. We have contacted Capitol 1 a few times and they refuse .. to take the charge back. This apparently happened during the transition from Synchrony. We got NO help from BJ's on this matter. Frustration and wasting more time and energy on this, we paid this fee. We WILL be looking for another local warehouse that will take our $$ and pay THEM in full monthly. It's sad that BJs will allow this to happen and wash their hands of any assistance. OH...social media comments on both BJS lack of support and Capitol 1 thievery will follow

I can't seem to keep signed into the BJs app and now I can't even log in so I'm unable to clip or use any coupons. Looks like many people are having the same issue. When will this be resolved? It has been like this for weeks. I did uninstall and reinstall and it worked for the first time I went in but now back to not being able to login again. HELP!

I had bought a set of tires in the Wallingford Ct store last year. I saw a screw in my tire on Monday March 27th around 2 pm. I went to the BJ"s store to have someone put a plug in my tire. There was 1 man behind the desk with no customers and no cars in the bays. I asked him if he could pull a screw out of my tire. He said" i am here by myself and i can make an appointment for Friday"

REALLY... Clearly i understand employees are hard to get these days. I expected to wait maybe an hour but not 5 days. i went up the road and found a private tire store and they put a plug in my tire in less than 5 min. and 20 dollars. they did'nt even have to take the tire off.. How about that. I am sooo frustrated and disappointed with your customer service in your tire dept. What good is you tire protection plan when i have to go somewhere else to get Service?

Dave P

i had a delivery of groceries from bj's today 3/26/2023 they were left on my sidewalk by a driver named Baris around 1pm they were scattered all over the sidewalk baris rang the door bell and ran to his car i saw him leaving i could'nt beleive the way my groceries were left it has never happened and i hope in the near future it doesn't i want this situation resolved as soon as possible

We have been buying Lactaid Fat-free milk for years at North Haven BJs Store.

Recently this store started to offer only very small amounts of this product and it runs out within hours while many loyal customer/members are left without.

The people and management at the store have no reason why. They know many people are angry with you and are very upset with BJs now.

We are told that it's coming and are told to call first but either we are told it is gone or the STORE RARELY ANSWERS the telephone! It is in demand to follow such inexcusable treatment.

We remind you just how rabidly BAD news travels and how far?

3/20/23 3:38PM Jozef Knop

I was recently employed by BJ's Wholesale Club in Quincy MA. I had issues where i was singled out/ discriminated against while my peers of similar race to the management were not bothered at all. I was terminated and I dont even understand the reason why. The management said it was my second offense which i didnt get to defend myself about. I am curious what my first offense was as t was news to me that i had a first offense. All of that aside, I am trying to apply for other jobs and considered unemployment but i dont know the reason i was fired. I have received no help from the management at the Quincy store. It is impossible to speak with someone to resolve my issue.