Intake
I couldn't find my SS card, but had other ID. The girl wouldn't take me, but another woman came in with a friend who lived out of state and allowed that woman to use her friends address, didn't ask her for her SS card, just told her to mail something with her name and friends address in or bring it next time. She could have asked me to bring in my SS card on my next visit! The girl doing the check in allowed a person to lie about where they lived, but wouldn't take me?
Discrimination
While working at the BioLife facility in Cordova TN. I experienced racism on a daily basic. We traveled to Texas to opening a new center in Cordova. When we arrived back to Cordova Tennessee. The black people were overlooked on lead and management positions. They gave positions to people with no experience. We had to train people who had been a the job for a month or so. The racisms was so intense, I hated coming to work.
Read full complaintService Horrible
I came today on June 19, 2020 to my appointment at 10:55 AM Add to bio life plasma in Osceola county Kissimmee Florida after the whole intake process I was given a seat which was near where the aisle is where everyone walks by which is not social distancing nor should I be near a wall where phlebotomist and donors pass by me every few seconds which one of...
Read full complaintInitial screening
I waited for almost 3 hours during my initial screening only to be told that I had to be deferred because how I answered a medical question. The question was about sleep apnea and I answered it within the first hour of my visit. However, I was forced to wait for an additional hour and a half for a nurse to tell me that she needs a doctor's statement about...
Read full complaintTold to remove my face mask
On 4/5/2020 at 11am I went in for my appointment to donate for the first time at the lewisville, tx location. I was nervous to begin with leaving my home and going into a public building. I was shocked that they told me to remove my face mask, which is now recommended by the CDC for everyone to wear because of the Coronavirus. They said it is the company's stance to not allow masks in the facility. Most of the employees did not have any protection on except for a few behind the desk that wore face shields. I was uncomfortable staying and told the manager that if I can't wear my mask then I would leave and she suggested coming back another time. So I eft! It's just blows my mind that the company is not more careful about protecting their employees and the donors coming in. One excuse is they take your temperature when you walk in to make sure you don't have a fever. Which is ridiculous because some people are asymptomatic and it can take days for a fever to appear after contacting the coronavirus. Clearly the image of the company is more important than the safety of the people!
Management
hello my complaint is against Biolife Plasma center in Tucson, Arizona on east Golflinks road my wife and myself have been donating plasma for over a year now twice a week at CSL plasma center we have had absolutely no problems what so ever with the staff in the year we've been donating but when Biolife Plasma came to town we wanted to give them a try plu...
Read full complaint and 1 commentMistreatments - needle insertion
I went to Biolife Riverton three times in the row to donate plasma. I was attended for technicians, even so they missed the needle in my veins causing pain and problems. Nobody cares. I have talked with the technicians to be careful, but they don't care about us. They cause bruises and because of bruises I can not donate next time, so I am paying due to the lack of responsibilities/ lack of skill of others.
I tried to talk to a leader tech about this subject, he despised my complaints. Should I look for another plasma donation center?
refuse to compensate me
They offer a referral bonus to donors and I've donated on numerous occasions. I referred someone and the unprofessional staff supposedly wrote my name and the person I referred names down ..the person I referred still donates and I've never been paid my $50 bonus for referring them. This is poor business practice and if I can't get my compensation today...
Read full complaintNeedle insertion
Okay so I have never written a complaint in my life before this one. I really did not want to but I feel like this is for the better health and safety of not only mine but other's as well. This is my second time donating, the first time there were no problems other than it was lengthy. I know the problems that can happen with selling plasma. I've read about...
Read full complaintpayment
I have been donating for quite a while now. I donate twice EVERY SINGLE WEEK. Yet, even though it states that I get paid a certain amount of money, I never do. Now instead of the $70 that I was suppose to get ( even though I'm suppose to get $90) they gave me $55. I don't understand and I've called numerous times and no one will help me. The staff is great...
Read full complaintmistreatment
I have been faithfully donating at the Isbell center for about 5 years now, completing 300 or more donations. The only serious issue I seem to consistently run into is the 6 month protein test. The first two tests that were ever conducted came back inconclusive, meaning it was the labs faulty equipment, which meant I had to wait a week to retake the test...
Read full complaintmanagement and quality assurance
When my fiance, Damien Ettner and I, Ashly Byrnes had tried to donate recently on December 3rd, 2019. We were both told anyone that started donating on 16 the or 17 th didn't get their samples back, which usually takes 7-10 business days, if it takes more than 14 we can't donate until samples show up. A manager on that day told me she would call us when our...
Read full complaintDiscrimination - wasting precious time of potential donors
Biolife plasma services — I am a monogamous gay man who has been married to my husband of 28 years and wasted two and a half hours at biolife plasma services. If they do not accept lgbtq donations of plasma, there should be a large sign at the entry which states such — way before an lgbtq person wastes so much time going through the entire intake...
Read full complaintpolicies and procedures
I have been a very good, consistent donor over the years for BioLife and you are always trying to get new donors that come and go. What about the donors that are loyal about donating twice a week? I called with some concerns and hoping for a change with voicing those concerns on Nov 11. I never got a call back, so I called back on Nov 19 again with a...
Read full complainttechnicians
Lies. First lie, what I had consumed that morning didn't process into sugar...everything you consume processes into sugar. Then she said that it has no protein in it. I let her know that the meal replacement shake had 30g of protein in it. Davida, Aimee, and Andrew are the personnel I spoke with. I would appreciate you not hiring [censored]-kicker technician...
Read full complaintlength of wait
Appointment was at 625pm. Arrived 15 minutes early to find 23 people in front of me. So after that HUGE wait, I've been sitting in the chair for an additional 15 minutes with no one saying anything to me at all. I'd walk out but then I am deferred. Seriously, this is not the first time that this has happened to me and it's getting really old. Something has to be done. It's bs
Read full complaintservice
I was hoping for some clarification on policy. I am a 22 year old healthy male. I was in the Army. And I went to exercise this morning like usual and it was 30s tempere wise so my body wasn't prepared for it so I had some chest pains. So 4 hours after exercising I went to donate and I asked what my blood pressure was and mentioned I was doing strenuous work...
Read full complaintcompensation
I went in today as a first time donor, I donated 690 ml of plasma, and I was not given compensation for it. I wasted my Sunday afternoon doing this because I needed the money today, all to be given a card that's already been registered to someone else. So I cannot get my compensation, and someone else received the money for my afternoon spent donating plasma.
unethical behavior
I had an appt to donate plasma at noon today. I am a manual register because of fingerprint issues. Anyway, when I walked in there wasn't anyone at the front desk and was not acknowledged when I was clearly seen. I was finally greeted by a very polite young man and he told me I needed to talk to a nurse about my prior protein check. When I went to the back...
Read full complaintvery bad customer service
This place is crap! They heard you like animals and have absolutely no empathy for how they treat you. I complained a manager named sarah and she was on the floor laughing and talking about me because I complained about how much blood was coming out if the puncture site. I got defered because the first time the staff forgot to hook my plasma bottle up and...
Read full complaintAbout BioLife Plasma Services
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbersClick up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 16 16 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 61 61 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 30, 2025
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