BioLife Plasma Services’s earns a 2.1-star rating from 13 reviews and 790 complaints, showing that the majority of donors are somewhat dissatisfied with donation experience.
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they always say lab work is off, when I reach platinum status.
I've been donating for 2 years now. I'll reach platinum status and every single flipping time I do, they'll say that my protein is low. It's fine when I'm getting less pay but as soon as I go up in pay...BAM, something isn't normal on my blood work. After this happening SIX times, ONLY after reaching platinum status...I'm convinced it's intentional to knock me back down in pay. It's ridiculous! I'm not the only person they've pulled the same stunt on either. I've talked to several others, who have had the same exact issue once reaching platinum status. 😡
Bruises on arm due to employee sticking needle to deep in my arm
At the end of September I decided to donate plasma and the employee poked me way too deep in my arm and I ended up getting sick after that and vomited and felt very nauseous. When I went home my arm hurt but I didn't think anything of it until the next day I saw bruises on my arm. I couldn't even move my arm. For 2 weeks the bruises stayed on my arm and...
unethical treatment of employees
Long Time donor with Biolife. I must say that the West Fargo location treats their employees like absolute garbage. In the 2 hours I was there to donate, I watched the manager team pull aside SEVERAL employees and scold them in front of everybody. Not to mention that their "scolding" was the same word for word, as if they were reading off of a script. I've...
Read full review of BioLife Plasma Servicesplasma donations
I checked in here at 10:50 am it is now 12pm and I still havent gotten a bed. Its ridiculous to sit here for almost 3 hrs to recieve 20 dollars my time is worth more than this and quite frankly I feel disrespected that they think its ok to just be short handed and waste my time... There should be extra incentive for taking this long. Ive done my part to make an appointment and show up on time but im being punished.
Staff member
I asked Alexis if she would change her gloves during my donation because she had iodine on them. She then got upset and said, "We don't change gloves after set up." Immediately after saying this, she snatches off her gloves and says "Fine!" My only concern was that she could potentially pass along germs to me from the previous person. Gloves should be...
Read full review of BioLife Plasma Servicescustomer service
I had an appointment scheduled for 650 I showed up at 657 for them to tell me I was late and they had no more openings for the day. Day before appointment was at 4 to hear I couldn't donate because my pulse was 1 point to high. I drive 35 mins 1 way twice now to be turned away. Today's was total bs and now I'm gonna lose my platinum status because of this and I was there in plenty of time for my appointment you have 10 mins lead way on both sides and I was turned away with 7.
Workers are so rude as well.
discrimination
Biolife made me give information about my mental illness to them from my doctor. Then after they had all of my personal information they declared that I wasn't a "good" candidate because of my Bi-polar disorder. Their actions I felt were unlawful. The date of this incident was 10/18/2019. I would like them to give me all of my information back and delete my account from their computer files.
Read full review of BioLife Plasma Servicesstaff
I came into donate last week and I couldn't because of my iron low. I received a phone call later that night from a staff member that accused me of having my nose pierced she noticed it was red and she was very rude. She proceeded to tell me that I had five days to produce a photo with a stamped date on it otherwise I would be deferred for ever, I feel that...
Read full review of BioLife Plasma Servicesplasma donation
I want to donate plasma today on the 15th and was informed that I was not able to even though their system permitted me to schedule each time I donate I lose an hour of work it comes out that I'm only $20 in the positive each week without being able to make the donation today it's either I end up being in the negative $30 if I do go again one more time thi...
Read full review of BioLife Plasma Servicescustomer service failure to apply coupon
My son Matthew Baker presented his coupon for his account in the front at the finger [censored] station. In front they told him to show person in back. He then showed them (I was right next to him and saw this personally). She said it should have been taken at front but she would get entered. It was then entered but won't apply until the next time he gives. They were very rude and tried to say he never showed the coupon until after getting hooked up which is untrue. When he called to figure out the issue they claimed he never showed the coupon. How can this issue be resolved? We are very disappointed in the unprofessionalism shown by the Findlay Biolife employees in this situation.
plasma donation first $20 payment ~ I read it would be $50 with my code.
Yesterday in Mesa AZ ~ this written Fri, 11 Oct 2019 09:29:12 Subject: "Re: John we need your help !" I WAS GOING TO COME BACK BUT, FELT RIPPED OFF ! Disappointed in the $20 1st visit ~ had a code on my iPhone for $50 first visit and was told give it to us *in the end* ((someone new ~ I think)) ~ mislead me. The code wasn't accepted in the end and I had...
donating
I went to my newly opened facility and waited for over 2 and a half hours to finally get seated with the nursing staff for assessment only to be told that since I have been diagnosed with no-polar disorder that I would be unable to donate today and that they would have to contact my psych Dr first to get his approval and then after they receive his approval...
Read full review of BioLife Plasma Servicesdeferral
I've e been a loyal donor for a couple of year until recently when I was deferred for my elevated heart rate. I have done everything that was asked of me. It took months of appointments and phone calls and was ultimately deferred due to my medication, propranolol. The doctor, w/o examination, told the nurses to tell me that this medication was not an...
Read full review of BioLife Plasma Servicescompensation
I was told prior to my donation on the phone by a manager that I would be considered eligible for the bonuses for new/returning donor since it was over 6mo since my last donation. He told me to make sure I enter the promo code just in case so I did, however upon completion I did not receive what I was told and am very upset..I might as well have went to another company. Cheaters never prosper.
got permanently deferred
I was in last week and tried to come back to donate and I couldn't cause I gave the wrong date of when my tattoo was done and tried showing proof of when it was done but no manager was around to do so. Tried calling to make sure I can still show proof and cause I couldn't show anyone my proof the day I was in y'all deferred me permanently without giving me a chance to show you.
Read full review of BioLife Plasma Servicesbathrooms
Bathrooms at this place are terrible. Always out of toilet paper and trash on the floor. You can tell an employee and it still does not get taken care of. Being a medical facility, you would think things would be checked more often. They need someone in charge of keeping an eye on the bathrooms and be ready to restock when needed. As for getting ahold of someone on the phone is a complete joke! You can leave several messages but no one ever gets back with you.
deferred donating
This is a new center for Biolife and I was a founding member on opening day. First of all, that day we only went over paperwork and got physical, no donation. Came back to donate twice and in those 2 times, was stuck twice wrong, re-stuck once, and then infiltrated. I came back today to do my 3rd donation and since I was prescribed a new medication since my...
Read full review of BioLife Plasma Servicesplasma donation
I received a huge hematoma while donating and the nurse doing it took the tube out of my arm and forgot to shut off the pressure cuff so blood flowed everywhere. It has been a week and it has gotten much worse and very painful to the point i cant really use that arm for anything. Went back in and they didnt have much to say at my local center. When i asked if they would pay for my visit to doctor to have it checked out they said no. I went to doctor and they said i may have nerve damage and are concerned about large clot in hematoma so now i need to go get an ultrasound so they can properly evaluate it. Will biolife pay for this because ky health insurance has a high deductible.
Negligence leading to improperly trained employees
My name is Matthew Aaron Walker. My date of physical in the Casselberry BioLife was 8/05/19. My phone is [protected]. I have been donating Plasma at BioLife Plasma Centers in the Orlando area for the better part of a year and a half. I started off at the Casselberry Clinic and transferred to the clinic in Ocoee on Good Homes road. The transfer should have...
Read full review of BioLife Plasma Servicesdonor denial
I was in the Onalaska WI branch today9/23/19 as a new donor. I was denied because I had pelvic congestion syndrome & had coils put in those veins. Now those veins are at a normal size instead of being varicose. I talked to my doctor immediately after, questioning this. His response was there are no reasons why I can't donate plasma & faxed a statement to...
Read full review of BioLife Plasma ServicesAbout BioLife Plasma Services
Overview of BioLife Plasma Services complaint handling
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 12 12 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 57 57 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all BioLife Plasma Services contacts
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