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1.0 7 Reviews

How responsive is eClinicalWorks's customer service?

0 Resolved
7 Unresolved
Absolutely frustrating 🫠
It's quite possible that eClinicalWorks is not aware of the complaints or rarely monitors their existence because we find it hard to believe they don't care about their customers. We advise reviewers to be very careful and have a backup plan if their issue isn't addressed. Check out other unresolved complaints on ComplaintsBoard to avoid problems caused by eClinicalWorks's silence.
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eClinicalWorks reviews and complaints 7

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Newest eClinicalWorks reviews and complaints

ComplaintsBoard
J
5:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

eClinicalWorks - Best not to bother engaging with them

Please be cautious when considering working with this organization. While it was once decent, many of their operations are now based in India, where over 90% of scammers are found. If there were a breach in their system, your patient information could fall into the hands of untrustworthy individuals. Expressing your concerns to them may be challenging, a...

Read full review of eClinicalWorks
ComplaintsBoard
J
3:24 am EDT

eClinicalWorks terrible service!

It's terrible. So many things to tell you, but I will try to make it short.
In general, they have a horrible customer service where no one speaks normal English. I mean, it should be understandable at least. What do we see? A different situation. I can get the idea. Employees from other countries want less money, but it doesn;t mean that your customers want worse service.
Your support ruins everything. Please, hire professionals.

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Eclinical
, US
Sep 09, 2018 4:55 pm EDT

https://ehrintelligence.com/news/eclinicalworks-sued-for-nearly-1b-due-to-faulty-patient-ehrs

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PaulinaW
, US
Jan 02, 2018 2:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The Diefenbach Law Firm, located in NYC at 55 Broad Street, is currently investigating EClinicalWorks for their faulty patient management software. Please contact us at [protected] if you are interested in speaking to us about your experience with EClinicalWorks.

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Eclinical
, US
Sep 06, 2018 2:56 pm EDT
Replying to comment of PaulinaW

Reach me out at bansari.in@gmail.com for further information

ComplaintsBoard
T
5:56 pm EDT

eClinicalWorks the software is terrible and I waste time there

I started to use the website www.eclinicalworks.com several weeks ago and it was completely ok. But they have updated the website and now the interface became terrible and when I use it I waste a lot of time. The website confuses me a lot and makes my work terrible and I started to spend more time on things, which I haven’t done before. I don’t like the website now and I decided to change the software. If you haven’t started to use it, then don’t even to try it.

Read full review of eClinicalWorks and 3 comments
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Eclinical
, US
Sep 09, 2018 4:55 pm EDT

https://ehrintelligence.com/news/eclinicalworks-sued-for-nearly-1b-due-to-faulty-patient-ehrs

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Eclinical
, US
Sep 06, 2018 2:59 pm EDT

Correct. Contact me for further information

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Health Care IT
Bloomington, US
Jul 03, 2015 5:50 pm EDT

This comment is a hack. If this was a true HealthCare professional they would not take the time to post this, and the grammar would be correct. The "website" was listed once and this seems to be some sort of merging software or bot. Totally ridiculous post.

Is eClinicalWorks legit?

Our verdict: Complaints Board's thorough examination reveals eClinicalWorks as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, eClinicalWorks stands out for its commitment to quality and security. Clients considering eClinicalWorks should delve into its customer service record to gauge compatibility with their expectations.

eClinicalWorks earns 91% level of Trustworthiness

Perfect Trust Endorsement: eClinicalWorks achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for eClinicalWorks. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

eClinicalWorks has registered the domain name for eclinicalworks.com for more than one year, which may indicate stability and longevity.

Eclinicalworks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Eclinicalworks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Eclinicalworks.com you are considering visiting, which is associated with eClinicalWorks, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

eClinicalWorks as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

eClinicalWorks website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While eClinicalWorks has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • eClinicalWorks protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to eClinicalWorks. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
H
5:08 am EDT

eClinicalWorks the rep didn't help, but the software stopped working after upgrade

We have used the software from the website www.eclinicalworks.com, but couple of weeks ago we received the email. The rep informed us that they would upgrade the software. They did it, but the software stopped to work. We called them already several times and asked to help us, ‘coz nothing worked, but in response we heard only some fake promises. I wonder if there are other people, who had the same experience. Let’s share views about this website.

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Eclinical
, US
Oct 16, 2018 5:31 am EDT

Faulty software
Patient died due to mistake in it
Errors in software
Scam
Fraud
https://www.change.org/p/ceo-eclinicalworks-us-office-massachusetts-conduct-fair-and-transparent-enquiry-of-sexual-harassment-at-eclinicalworks

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Eclinical
, US
Sep 09, 2018 4:55 pm EDT

https://www.healthcareitnews.com/news/eclinicalworks-sued-nearly-1-billion-inaccurate-medical-records

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PaulinaW
, US
Jan 02, 2018 2:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The Diefenbach Law Firm, located in NYC at 55 Broad Street, is currently investigating EClinicalWorks for their faulty patient management software. Please contact us at [protected] if you are interested in speaking to us about your experience with EClinicalWorks.

ComplaintsBoard
T
4:19 am EST

eClinicalWorks someone hacked me

I used the software from the website www.eclinicalworks.com, but I was disappointed in it. I spent time and created my account, but someone hacked my account and stole my personal info. I deleted my account, but I thought that maybe staff from this company could help me, but they didn’t care about me or my problems. They got money and were happy about that. The worst company ever, so avoid these ### and post comments about your experience with them.

Read full review of eClinicalWorks and 2 comments
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Eclinical
, US
Sep 09, 2018 4:56 pm EDT

https://www.healthcareitnews.com/news/eclinicalworks-sued-nearly-1-billion-inaccurate-medical-records

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Eclinical
, US
Sep 09, 2018 4:54 pm EDT

Fact. One of the pathetic and fraud company

ComplaintsBoard
S
8:36 am EDT

eClinicalWorks they didn't reply or provide precise info about product

I found the website www.eclinicalworks.com in order to find info about my medical product. I needed to get more info about this product, but I was really disappointed in the services. I sent them my requests several times, but no one replied. I wasted so much time, but still haven’t received any response from them. Horrible attitude and services, so please share this info and post comments about your things with this company.

Read full review of eClinicalWorks and 1 comment
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Eclinical
, US
Sep 09, 2018 4:55 pm EDT

https://www.healthcareitnews.com/news/eclinicalworks-sued-nearly-1-billion-inaccurate-medical-records

ComplaintsBoard
O
5:09 pm EDT

eClinicalWorks bad software and no help from the company

I don’t recommend anyone to use the website www.eclinicalworks.com and their software. I installed it on my PC and a lot of problems started. At the beginning this software crashed frequently, but after all my PC stopped to work. When I tried to reach someone from the customer services, they simply refused to help and no one explained why. I wonder if there are other people, who had the same experience. Let’s share views about this website.

Read full review of eClinicalWorks and 3 comments
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PaulinaW
, US
Jan 02, 2018 2:21 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The Diefenbach Law Firm, located in NYC at 55 Broad Street, is currently investigating EClinicalWorks for their faulty patient management software. Please contact us at [protected] if you are interested in speaking to us about your experience with EClinicalWorks.

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Eclinical
, US
Sep 09, 2018 4:53 pm EDT
Replying to comment of PaulinaW

Please reach out to me for further details.

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Miren
, US
Oct 09, 2012 11:06 am EDT

A whole lot of hype and bs.

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Contact eClinicalWorks customer service

Phone numbers

+1 (508) 475-0450 +1 (866) 888-6929 More phone numbers

Website

www.eclinicalworks.com

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