Unable to donate because I don't have 2 big veins
What is the policy and procedures to donate ? Do I need two bouncy veins or not? They don't know the anatomy of the veins so how can they insert cannula's into the veins?
Desired outcome: To donate
Customer service and managers
This place is terrible. Today was the last straw, I will never return to this location. They treat donors like trash and blame the donors for their mistakes. Don't bother asking any manager for advice or question anyone at this place, they will answer differently each time. Don't bother speaking your mind about your own body's health, the staff will turn on...
Read full review of BioLife Plasma ServicesSomething goes wrong
There was a quite a few times that I try to donate to complete my platinum program and also large promotion dollar amount. When it gets to the point when I have to donate to complete the platinum or to complete 8 donation promo, they check my temperature it's to high 99.6. And it's always the same number. Today I went to try donate my fever was high and it...
Read full review of BioLife Plasma ServicesNot really complaining... just making observation
At the Middletown, Ohio facility, the staff has a COVID sign requiring everyone to wear the masks over their nose. (Duh, that's the only way it should be worn.) Anyway, many members of their own staff aren't wearing the mask over their nose. Lol. Other than that detail, the rest of my experience was ok. Longer than it should have been but it's good that so many people are donating. The needle had to be moved around leaving a bruise and then they had to switch to the other arm so another poke.
Replied
Wait time/insufficient staff
My appointment today was for 5:50am, I walked into the building at 5:39 and there was already a line just waiting to get to the kiosks. After waiting 10 minutes just to do the questions, it was additional 10 minutes waiting for vitals, after vitals I finally got to a bed at 6:05am and then waited 15 more minutes to get connected, it took over a half hour...
Read full review of BioLife Plasma Services and 1 commentPoor customer service
On Saturday, December 5th, 2020, the Greenfield, WI center was busy, as usual. I honestly don't know why they even have appointments, as it doesn't seem to matter. There are never enough staff to handle all the people BioLife allows to come in at a certain time. Anyway, everything was moving on as usual until I got to the cot. I sat there for 50 minute...
Read full review of BioLife Plasma Services and 1 comment
Replied
Not being able to donate per nurse
Iv was told getting covid injection would not hinder me donating. When I went in today, I of course got screened by the nurse bc I answered yes 9n questionnaire about vaccination. She ask 8f I had a fever, st, ect. I said no just a sore arm at injection site. Which is a common reaction. I said it felt like a tetanus shot. She said I couldn't donate by my...
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Replied
Donation
I arrived at biolife 10 mins before appointment and was told that there was a line about 30 min wait. I waited in my car and no one called still after 30 mins past. This is the second time I was left uncalled by pager system. Not so mad about wait time more that I walk in and I'm at top list but no one on computer or in line to be at all. I'm just sitting down to Donate at 134pm my apt is 1155.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you. BioLifeMarketingAndCommunications.US@takeda.com
Appointments
I've donated twice a week for months now and ever since covid it's not even worth going anymore. You schedule an appointment at a certain time for a reason, so you should be check in and in a chair within 15 mins of that appointment like it always used to be. Now I'm sitting there for a hour or more before I'm even in a chair. What's the point of even...
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Replied
Very rude employee David
Today (12-10) I went in at 6:45 am to start the process of donating plasma. Everyone was helpful and nice until I reached David, who was an intake nurse. As I had been there 90 minutes and had waited three separate times, it seemed fine as I was waiting in the waiting room and my work cell phone rang, to answer it. I answered it and responded to an employee...
Read full review of BioLife Plasma ServicesCompany Nurse
I Singed up for the Promotion to become a [first time donor, during the physical I mentioned a past mental health case I was told to get a letter from a doctor and during the return process a The Nurse named Lucas claimed he decided against my participation and refused to show me the Reason why I'm being denied.
The wait
Seriously the wait is 4 sections this is so unfair for the staff and for those of the donors that have places to be or work or kids really you have to do something about this... Open another day or something... You need to hire more people or open another section please I really like your staff and your center is so clean but this is ridiculous.. For people to be stuck in a line waiting with no water or food and expect to lay down and donate and not fall asleep I don't drive so getting here is not always an option and or getting back home and no time to go to store for my kids to get them dinner or time to make them dinner please I will post every time i'm here I couldn't post last time because my phone died... I'm one of those people who make sure to shower eat and drink water but if I have to wait 3 hrs or more before I donate what's the pinot and having all those people in the place is just spreading the germs too and all those bodies being in 1 place is against the law too is in not? Just trying to get some help... The last 2 pics are from the last time...
Time management concern
I have a serious issue with the amount of time wasted as people just sit waiting to get stuck. I have currently sat for over an hour in the bay and s have not gotten stuck. When I look around, there are 4 others in the same bay with the same dilemma. The response from the assistant manager was that she is the only one sticking people in the bay. Now, it'...
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Replied
Wasted my time / left with non working buzzer
I went to biolife to donate as always I arrived I building at 10:50. They handed me a buzzer and said to wait outside, it was freezing out so I waited in car like everyone else was. I was number 4 but I didn't know how many was before me. I waited until 750 for my buzzer to go off and it never did I tried to call around 730 but the machine said they were...
Read full review of BioLife Plasma ServicesDiscrimination
I went to your Tempe AZ Call Center 11/24 to donate plasma to help lives. A person in front of me complained I was standing too close. I explained to her that I was sorry but I am not sick nor have I been. Then I moved back. One of your employees I believe to be named Jetae accused me of being a racist to the management appearantly and said I was rude to...
Read full review of BioLife Plasma ServicesYour addison center
This is not fair for the staff and your donors my app. Was at 2:40 and it is now 4:45 and still waiting for 1 person ahead of me they op-ed another section otherwise it would have been 7 people ahead of please they need to open on sunday or monday had to skip my donation a couple of times because of this issue and or there just wasn't enough spots available to donate... I'm a mother of 2 please I need to be home with my family instead im waiting in line and not just me but others said we are so thirsty theory should give people something either a voucher for something or some kind of solution please and thank you if some of us feel sick from no water or food for standing for over 2 hrs is unacceptable this is not fair for staff or the people the people get mad and yell at the staff this should not be aloud. Sincerely a biolife donor...
The treatment i have received.
My name is Donovan Feller I had made an appointment for Saturday at 8:40 but I was told that I made him an appointment for Sunday which was my mistake but when I went to come in one of the lady said we don't open till nine and I says well I was able to set an appointment for 840 and she will be open up at nine I said OK so then the manager Kodie comes over...
Read full review of BioLife Plasma Services and 1 commentDonating plasma
What used to take me 1.5 hours (even post covid) now takes over 3 hours! They are over booking so 25-30 people have to wait outside in the cold, or cram shoulder to shoulder in the foyer before even beginning the process. Why is this happening?!?! Why wouldn't they cut down the amount of appointments available to safely and quickly accommodate ALL patients? I'm about to quit.
Located in Grand Rapids, Mi
Covid / convalescent plasma donation compensation not being honored and couple issues with referral pay not being honored
When I initially went in to donate convalescent plasma I was informed that I was going to be compensated $200 for the first donation and $200 for the second donation. Upon my second donation they did not honor the $200 and informed me that a coupon has expired. They never told me there was a time limit first of all to be able to get both payments. (Among...
Read full review of BioLife Plasma ServicesYour Augusta Georgia facility
OK this is really on me because I keep coming back here and expecting a different result, I guess that's really the clinical definition of insanity. Speaking from someone with 24 years of healthcare experience and over 13 years in management I can't believe how this place stays open. The staff is overworked, underpaid and this place is a constant revolving door. Stay away a month and the staff will be almost entirely new. As I sit here currently now there are 18 people ahead of me and three have walked out of the door in the last 15 minutes, tired of waiting. THREE, yes I said three people are manning the floor to take the donations. There are approximately 8 to 10 and probably more up front and in their offices doing "important work" instead of being on the way back here helping the people who actually stick the patient. Out of those three I guarantee it at least one of them is not allowed to stick patients independently so now that puts it down to two people sticking patients. This is the worst excuse for a medical facility ever seen my entire life.
Frank Read
PS: Number 4 just left as I am writing this... what a horrible business model this company has!
About BioLife Plasma Services
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BioLife Plasma Services Contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 16 16 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have unsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 60 60 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 02, 2025
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