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Wasted my time / left with non working buzzer
I went to biolife to donate as always I arrived I building at 10:50. They handed me a buzzer and said to wait outside, it was freezing out so I waited in car like everyone else was. I was number 4 but I didn't know how many was before me. I waited until 750 for my buzzer to go off and it never did I tried to call around 730 but the machine said they were...
Read full review of BioLife Plasma ServicesDiscrimination
I went to your Tempe AZ Call Center 11/24 to donate plasma to help lives. A person in front of me complained I was standing too close. I explained to her that I was sorry but I am not sick nor have I been. Then I moved back. One of your employees I believe to be named Jetae accused me of being a racist to the management appearantly and said I was rude to...
Read full review of BioLife Plasma ServicesYour addison center
This is not fair for the staff and your donors my app. Was at 2:40 and it is now 4:45 and still waiting for 1 person ahead of me they op-ed another section otherwise it would have been 7 people ahead of please they need to open on sunday or monday had to skip my donation a couple of times because of this issue and or there just wasn't enough spots available to donate... I'm a mother of 2 please I need to be home with my family instead im waiting in line and not just me but others said we are so thirsty theory should give people something either a voucher for something or some kind of solution please and thank you if some of us feel sick from no water or food for standing for over 2 hrs is unacceptable this is not fair for staff or the people the people get mad and yell at the staff this should not be aloud. Sincerely a biolife donor...
The treatment i have received.
My name is Donovan Feller I had made an appointment for Saturday at 8:40 but I was told that I made him an appointment for Sunday which was my mistake but when I went to come in one of the lady said we don't open till nine and I says well I was able to set an appointment for 840 and she will be open up at nine I said OK so then the manager Kodie comes over...
Read full review of BioLife Plasma Services and 1 commentDonating plasma
What used to take me 1.5 hours (even post covid) now takes over 3 hours! They are over booking so 25-30 people have to wait outside in the cold, or cram shoulder to shoulder in the foyer before even beginning the process. Why is this happening?!?! Why wouldn't they cut down the amount of appointments available to safely and quickly accommodate ALL patients? I'm about to quit.
Located in Grand Rapids, Mi
Covid / convalescent plasma donation compensation not being honored and couple issues with referral pay not being honored
When I initially went in to donate convalescent plasma I was informed that I was going to be compensated $200 for the first donation and $200 for the second donation. Upon my second donation they did not honor the $200 and informed me that a coupon has expired. They never told me there was a time limit first of all to be able to get both payments. (Among...
Read full review of BioLife Plasma ServicesYour Augusta Georgia facility
OK this is really on me because I keep coming back here and expecting a different result, I guess that's really the clinical definition of insanity. Speaking from someone with 24 years of healthcare experience and over 13 years in management I can't believe how this place stays open. The staff is overworked, underpaid and this place is a constant revolving door. Stay away a month and the staff will be almost entirely new. As I sit here currently now there are 18 people ahead of me and three have walked out of the door in the last 15 minutes, tired of waiting. THREE, yes I said three people are manning the floor to take the donations. There are approximately 8 to 10 and probably more up front and in their offices doing "important work" instead of being on the way back here helping the people who actually stick the patient. Out of those three I guarantee it at least one of them is not allowed to stick patients independently so now that puts it down to two people sticking patients. This is the worst excuse for a medical facility ever seen my entire life.
Frank Read
PS: Number 4 just left as I am writing this... what a horrible business model this company has!
I donated at a bio life plasma in tucson
The person who put the needle in my left arm did such a bad job when she put the needle in and started the process you can see blood or air make a pocket that cause my skin to raise up like the needle was not even in my vain is was placed under my skin now my left arm is black and blue like someone attack me it looks awful and embarrassing. Then she tried...
False advertising
I recently became a new donor for plasma myself and been 7 times and on my app it says I had additional $50 bonus on my 7th time and they did not pay out. And referral program again $150 on my app per referral and it said after they go 2 times and my referral did and I only get $30!!! This is not right to false advertise I should of received the additional $180.00 today. Not good business very upset.
Read full review of BioLife Plasma Services and 1 commentCompensation
A coupon was applied for $400 on first two donations. I received $200 on the first one on 09/28/2020. I came in for the 2nd appt. on 09/30 and was told my vein needed to heal longer. I scheduled for 10/12 and informed them of my coupon stipulating a 14 day period. I was told by the nurse that the 12th is within the 14 days and would be honored. I had a...
Wait time why are you accepting new donors
I ant make it make sense why you all are still accepting new donors when you don't have enough appointments for your current donors. I have to wait outside the building for 45 minutes for them to call my name to go in and do my questions then I have to wait another hour just to get my finger stuck (if my pulse is too high which it normally is and I can't...
Read full review of BioLife Plasma ServicesInformation was misleading
I referred my friend to receive the bonus of 150$, but because I haven't donate it in six month the nurse told the person I referred to refer me next time . After I donate and called the office on East Paris Grand Rapids MI, they told me the money will be on my account ! After two days I get a call from the manager today and said sorry we will not give you the referral bonus!
Read full review of BioLife Plasma ServicesDonations
I became a donor of biolife on 8/03/2020. I donated 8 times I also sent referals on 09/03/2020 my son was a candidate to donate but he got rejected I asked the worker who was a muslim lady why did my son get rejected and she said because of his address. I told her we both have the same address and she replied!! We dont take people who live in hotels, until...
Read full review of BioLife Plasma ServicesService
Just keeping it a 100% honest. You will wait a hr for questions and finger poke.
Then you will wait a hr 30 min to be seated and stuck
After that you will spend roughly 60 minutes donating
Last you will get either 20 to 30 dollars for first donation OR 30-80 for your 2nd donation.
Wait time horrible!
Today I went for an appointment at 12:05 Wait time horrible 25 people ahead of me waiting to do vitals etc. Ridiculous! I cancelled due to deciding to not wait that long because my son had an appointment and had they been running on time I could have stayed and gotten my donation in. It stinks I used my gas to go and couldnt due to their huge wait! I feel...
Read full review of BioLife Plasma ServicesRacial profiling/ front counter employee
My wife and I were racially profiled. In order to donate plasma, you must eat enough, which she ate a ham sandwich and a cobb salad with chicken. The female at the front counter was rude and didn't try to help or ask someone else for advice. She just told my wife to leave, was being very rude, but when It came to someone else that was the same color as herself, she was cheery and smiling and having full conversations. With my wife, she had attitude and was being really rude and snappy. I went in to talk to the manager and he refused to talk to me. He stayed in his office. Racial profiling is illegal in texas. Biolife plasma has yet to reach out to me. I've been trying to get a hold of them. Im never donating at biolife again. We drove 45 minutes just to donate, wasted gas, all just to get told to leave. It's unprofessional and humiliating. Something has to be done.
Got skipped
9/15/20- after getting through vitals which was quick as usual, I got to the bed about 5:45am, I sat there for about 15 minutes until a staff member came over only to watch them setup another donor first that sat down several minutes after me. This is quite frustrating as I have to go to work after donating and has happened a few times before. Can the staff...
Read full review of BioLife Plasma ServicesReferred 2 people and didn't get referral fee
I had to referrals that i didn't get my referral fee i talked to someone in management and gave him my name and the names of my referrals he even talk to one of them because we came together and he took my number and said he would call me because he told that the code wouldn't go in and he would call i haven't received anything not even a call i don't want to come back
Donating after having covid
I tested positive for covid 19 on [protected] and was released from Health Dept [protected]. I contacted Biolife (in St. Peters, Mo, where I have been donating for 2 years) after my quarantine, taking my documentation with me. I was told a nurse would call me. I spoke with nurse, who told me I would be contacted back when everything was verified. It is now...
Read full review of BioLife Plasma ServicesYour rules are too strict!
I have been donating over a year. It seems when you get into the higher money, then something goes wrong. I don't have high blood pressure no where near it, but your readings are so high that I have to sit out 5 minutes and try again. I went to my doctor to get medicine for anxiety to calm my nerves down ( only need it for donation). It works some of the...
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with BioLife Plasma Services. Make it specific and clear, such as "Delayed Payment at BioLife Plasma Services" or "Unprofessional Staff at BioLife Plasma Center."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with BioLife Plasma Services. Mention key areas such as appointment scheduling, staff professionalism, facility cleanliness, payment issues, or health and safety concerns. Include any relevant transaction details, such as dates and amounts. Clearly describe the nature of the issue, steps you took to resolve it, including any communication with BioLife Plasma Services, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, payment receipts, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with BioLife Plasma Services. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.
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Overview of BioLife Plasma Services complaint handling
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BioLife Plasma Services contacts
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BioLife Plasma Services phone numbers+1 (800) 828-2088+1 (800) 828-2088Click up if you have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 1 1 users reported that they have successfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number Click down if you have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number 0 0 users reported that they have UNsuccessfully reached BioLife Plasma Services by calling +1 (800) 828-2088 phone number
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BioLife Plasma Services emailsbiolifemarketingandcommunications.us@shire.com100%Confidence score: 100%Support
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BioLife Plasma Services address1200 Lakeside Drive, Bannockburn, Washington, 60015, United States
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BioLife Plasma Services social media
Most discussed complaints
bad customer service 9 (opinions to this review) Deferred permanently 5 (opinions to this review) Poor treatment 3 (opinions to this review) Not extending promotion 3 (opinions to this review) Biolife plasma services company lying. False statements 2 (opinions to this review)Recent comments about BioLife Plasma Services company
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