SpinLife
reviews and complaints

As a potential customer looking for mobility products, SpinLife.Com stands out for its empowering customer experience. With a 4-star rating, customers appreciate the knowledgeable and caring associates who go above and beyond to assist. The website offers a wide range of products at competitive prices, making decision-making easier. From helpful sales reps like Jamie to the seamless checkout process, SpinLife.Com ensures a stress-free buying journey. The commitment to customer satisfaction is evident in the personalized service and attention to detail. Whether it's explaining product options without pressure or providing additional resources, SpinLife.Com creates a customer-centered experience that empowers decision-making. With SpinLife.Com, you can expect exceptional service, competitive pricing, and a supportive team dedicated to meeting your mobility needs.

I paid for white glove and the 1 year in home service when I ordered the scooter. The next day I was told there is no service area near me and was told that my bank debit card would be refunded. That was on March 24. Today I called about the email that customer service said they would send me when the rear basket for my scooter was shipped. I learned today, the 28th that they have just sent the $274.00 refund and they are sending the basket today also and they will send me emails on both items. I got the scooter quickly and got it put together except the front basket doesn't fit. That's not a problem. I just hope I'm not getting the run around about getting my refund sent to my bank. I tried to send a picture of the proof of purchase but I don't know how to make the picture smaller so you would accept it.

Have been very happy with my experience with No Excuse Medical. These people know their products and I have found them to have the equipment in their store so if you ask a question they know the answer or will find it out while you are on the phone. Call the ***000

The chair came over a week earlier than predicted.
The quickie is a great rigid, minimalist chair.
Well built. Feels very solid. Not prone to tipping either on the roll axis nor backwards.
My sales representative, Phil, was very helpful, went through explaining all the variables to be certain I got exactly what I wanted.
When next I need a chair, Spinlife it is
Kudos

They were very good with helping return and replacing a new rollator I purchased from them. The first one was jammed in lock position. I didn't have to pay for return shipping. I had a Drive rollator that didn't hold up at all. Tried their Invacare rollator and it seems to be a lot more sturdy, a higher quality rollator. Am very pleases with the product and the service of spin life!

I would like to commend Mr. Wilson, who helped me yesterday with my order of 2 extra wheels for a wheelchair (that I bought from you in March 2019 but unfortunately arrived damaged via a following shipment to Venezuela). When I explained that the person in need of the wheelchair could not use it until the new wheel was ordered, Mr. Wilson was very patient, helpful and knowledgeable and quickly helped me find the correct wheels. I am very grateful to him and

Bought an EW-75 Scooter that had to be replaced by EW-72 after a long wait. I escalated my complaints and was contacted immediately by the Senior VP Pattiann McAdams. She was genuine in her concern for the last minute substitution due to parts' shortages that we even decided to order a Twilight PR-761 lift chair recliner from them because of it. We're ready to go to the local store to make a deal but changed our minds and made it with her instead. She's the best!

I purchased a travel pro last year for my disabled son. The price was terrific. The decision to buy was a no brainer. It arrived within 4 days. I figured it would take a week or more. Put it together in twenty minutes myself. Showed my son how to operate it and we've had no issues. This scooter has ridden allover the streets of Boston and even Tel Aviv and Jerusalem. The only negative is battery life. They degrade rapidly. I have switched to lithium batteries which has increased range by 4x, unfortunately I have yet to get charging the batteries figured out. I have had no reason to call the company and that's a blessing. All companies are short on old fashioned customer service. Click and buy, then you're on your own. If you want and expect the service of yesteryear, go to a brick and mortar store and pay a higher price.

ORDERED MY PRIDE RAPTOR ON 9 DEC 2020, IT WAS DELIVERED ON 18 DEC 2020. I WASNT EXPECTING DELIVERY UNTIL THE MIDDLE OF JANURARY. MY SALES REP BETH DID A GREAT JOB ANSWERING MY QUESTIONS AND TAKING MY ORDER. TOOK ABOUT AN HOUR TO UNPACT THE SCOOTER AND INSTALL THE MIRRORS AND COWLING. CHARGED THE BATTERIES OVERNIGHT. SCOOTER CAME IN EXCELLENT CONDITION, EVERYTHING WORKS GREAT. THE SCOOTER IS LARGER THAN I EXPECTED. THATS GOOD. IM A BIG GUY. LOW SPEED IS ABOUT THE SAME AS MY GO GO SPORT BUT THE HIGH SPEED IS AMAZING, THAT WILL TAKE SOME GETTING USED TO. NO PROBLEMS WITH THE THUMB THROTTLE BUT IT WILL TAKE SOME GETTING USED TO. THE BRAKING IS REALLY GOOD. R&L CARRIERS DELIVERD THE SCOOTER. TED THE DRIVER PUT THE SCOOTER IN THE MIDDLE OF MY GARAGE, MAKING IT EASY FOR ME TO TEAR DOWN THE PALLET WHEN UNPACKING THE SCOOTER. VERY HAPPY WITH THE SERVICE SPINLIFE PROVIDED, R&L CARRIER. IM REALLY HAPPY WITH THE SCOOTER.

Hi once again, getting older begins to take its hold on my walking and it is getting harder and harder to get around. I have come to the conclusion that I need a vehicle now to get around. I went to this site called Spinlife.com and purchased a scooter so I can get around. When the scooter arrived it had everything I needed to get around and it is easy to take a part. The heaviest part I believe is 32 pounds. The scooter breaks down to 5 pieces and the battery is good for 15 miles, it really lasts long. Once I showed everyone how to break down the scooter everyone wanted to put it together and take it a part. The scooter costs around $680.00 I believe, go and look at the site, you can change the color from maroon to blue if you want or change it back the colors came with the scooter. I love it and it lets me get around, it has everything you need to get around, trust me, the price is right and the vehicle is sturdy seems long lasting. If you need to get around this is the place to look, why rent all the time when you can buy it at a reasonable price. Bye bye for now. Stuart

I purchased model #*** and I really like it, but unfortunately, it stopped working. After their repairmen came three times to install a new part, they discovered that the motors were wired incorrectly. SPIN LIFE was very helpful and replaced my scooter with model #***. The reason I am writing to you is that I would like to purchase a 2-year warranty for my new scooter, but I was informed that it is not possible. As a senior living on a very limited income, I am concerned about what I would do if this scooter breaks down.

I wish my experience was different from most of the other complainants, but unfortunately, it is not. I paid for a chair that was supposed to be shipped within a few days from the warehouse, but it didn't happen. The projected shipment date was initially set for September 2nd, but it was changed to September 13th on that same day. And guess what? As you already know, it still hasn't been shipped. I assume we are all in the same situation, having placed an order with a company and not receiving something as simple as a pair of socks or any other trivial item, but rather something that is crucial for our health and well-being. I am not happy about this, and I understand that my little rant will not change anything, so why did I write and, more importantly, send it? Because I believe my opinion matters! I understand that the world is currently facing many challenges and delays can happen, but that doesn't mean anything to someone who relies on a mobility product like me! And by "depends," I don't mean diapers or anything like that, at least not yet.

Ordered a lift chair for my adult son who is multiply handicapped, who was excited to get this chair, along with his staff. I saw that the money went through on my credit card, so after 3 1/2 weeks of no emails regarding when it would be delivered, I emailed the company. All I received was a VERY short email ONLY saying they couldn't process my order and the money would be refunded. Why didn't they let me know sooner so we could've ordered a different one sooner? And why the short email? Usually there is an apology, an explanation, SOMETHING. Also, when the refund wasn't showing up on my credit card website, I emailed again making sure they refunded me (which thankfully they did). But again, a short rude email with no apology or explanation or even a suggestion for an alternate chair (if indeed my choice of chair was somehow the issue - who knows?). Perhaps the products are quality (I wouldn't know) but the customer service was lacking and inconsiderate in my opinion.

I ordered a patient lift, a digital scale, and a wheelchair for my grandfather, who recently had both legs amputated due to stage 4 kidney disease. He is unable to move on his own, and it is challenging to transfer him from his chair to the bed. Constant movement is necessary for him to breathe properly and prevent bed sores. The expected delivery date for the order was May 18, 2020. We received the package and had someone come to help assemble it on May 19. However, we were unsure how to attach the scale, so I went online to do some research. It became clear that the patient lift we received was not the one we ordered, but a cheaper and incompatible model. On May 20, I contacted the company and spoke to a customer representative named Carla at around 11:00 am. I explained the issue and emphasized the need for someone to come and disassemble the product, considering the time and my grandparents' age. Carla said she would contact the warehouse to arrange for USPS to pick it up and promised to get back to me within 24 hours. However, I did not receive any calls within that timeframe. Frustrated with the lack of customer service and professionalism, I called again at 12:50 on May 21 and coincidentally spoke to Carla once more. It appears that Spinlife does not have enough employees to provide satisfactory customer service. I informed Carla that I had not heard back from the company, and she mentioned that they usually return calls within 24 hours. However, she seemed unaware or unconcerned that the 24-hour period had already passed, which prompted me to call them again to address the issue they caused. I tried to find out when we could expect to receive the correct product, and Carla informed me that the earliest delivery date would be May 27. In other words, my grandfather would have to wait an additional week and a half to receive the correct and more expensive product that he originally ordered. In conclusion, Spinlife does not prioritize providing quality service to their customers and disregards the consequences of their mistakes. I would not recommend this company to anyone!

Chair was advertised as being delivered "White Glove assembled" so I ordered it thinking I wouldn't have to pay someone to assemble it for me. I was delivered on a pallet in for boxes (see picture) so I called to speak to representative and she acted like she really didn't care and said she would see if they could find a technician in my area to assemble it for me but couldn't say how long it would take or even if she could get one. I told her my neighbor was going to try to put it together for me and I would pay him something for doing it for me. Would spin Life credit me whatever I pay him. They said absolutely NOT. HE WAS NOT CERTIFIED. Long story short, my neighbor put it together for me and I paid him two hundred dollars, he did a great job! Never use Spin Life again. Lousy service and don't provide what they advertise.

I bought two mobility devices from SpinLife because I have a muscle disease and a bone disease. I was really excited to get them because I thought they would help me get around more easily. Unfortunately, I had a lot of problems with them.

The first problem was that they kept breaking. I had to have SpinLife come out five times to replace parts. Even though the devices were under warranty, they refused to replace the scooter. Can you believe that? FIVE TIMES! Each time it broke down, I was out alone trying to enjoy my day, only for it to break down and leave me stranded miles from home. It was really frustrating and made me feel even more disabled than I already am.

One time, the device broke down and I got overheated. I have a disease where I can't get overheated or it affects my heart. I also have a broken shin, so I couldn't walk and had to wait for help. It was really scary and I felt really helpless.

The worst part was that SpinLife blamed me every time. They said I drove it too much, I drove it too far, it was only meant for inside my house, and so on. According to them, I can only be disabled in my house, not go to the doctor or around the block with my family. It was really frustrating and made me feel like they didn't care about my disability at all.

I started using the other mobility device as a backup, but the battery won't stay charged. I bought new batteries, but they won't stay charged either. I've spent over $4000 and I'm trapped here with no mobility device because this heartless company DOES NOT CARE that you are disabled. They just want your money. They blame you, they are dismissive, and obviously have not a care in the world about your disability.

Please, please, please do not buy from SpinLife. They are a terrible company and they don't care about their customers. If you're disabled like me, you deserve better than this.

My husband and I recently purchased a wheelchair from SpinLife.com for his early onset Parkinson's disease. We were excited to receive the new chair, but unfortunately, it didn't take long for us to experience some issues. After only two days of use, the back wheel locked up, leaving my husband unable to move around freely. We contacted the service provider, Pride Mobility Corp, who informed us that it would take 5-7 business days for someone to come out and assess the problem.

To our surprise, Pride Mobility Corp called us shortly after to say they were sending out a part for the wheelchair. We were confused as to how they knew what part to send when no one had even looked at the chair to see what was wrong. We waited for days without any word from the company, so I decided to call them myself. To my dismay, I found out that the part had not even been sent yet. I was frustrated and disappointed that we were left in the dark about the status of our wheelchair.

After some discussion with the customer service representative, we were finally able to get a technician to come out and assess the chair. The technician informed us that the left motor was malfunctioning, which was surprising since this was a brand new chair. He advised us to order a new part and wait for it to arrive, as he had seen people wait months for replacement chairs.

As you can imagine, this was a frustrating and stressful experience for my husband and me. He has already paid for the chair and needs it to get to his job, but he has now gone over two weeks without it. This is unacceptable, especially for those who rely on wheelchairs for safety and quality of life.

I want to warn others about the potential issues that can arise when shopping at SpinLife.com. While the website may seem like a convenient option for purchasing medical equipment, the lack of communication and slow response time from the service provider can cause unnecessary stress and inconvenience. I hope that our experience can serve as a cautionary tale for others who are considering purchasing from this site.

The products at SpinLife are pretty good, but if you need to get them serviced, you better buckle up for a long ride. The problem seems to be that the customer service department and the sub-contractor company that actually does the service don't talk to each other very well. When the service tech came out to evaluate what he needed, he put in a request for parts to SpinLife. The parts got shipped to my father-in-law, but when the service tech came out again, one of the parts he needed wasn't there. We told SpinLife, but they shipped the wrong part again. The chair still wasn't working. After a lot of back and forth, we finally got the right part and it got installed. But it was a real hassle.

One thing that was really frustrating was that the parts got shipped to us, not the service company. We never got an invoice or anything, so we didn't know if we had the right parts or not. Luckily, we didn't have to pay for the messed-up service call because the parts were under warranty. But we still had to pay $179 for the service call, which was a bummer.

The customer service department was pretty unhelpful, too. They said they would call us back, but they hardly ever did. I left a bunch of messages over the course of a month, but I only got two calls back. It was really stressful and frustrating.

I thought SpinLife would be a good company because they have a good rating on the BBB website. But when I looked at the customer reviews, I saw that 68% of them were negative. So I guess you have to decide for yourself if you want to use them.

I gotta say, I'm pretty disappointed with SpinLife. My dear old mother, bless her heart, decided to order a chair from them a few months back. She's 80 years old and not in the best of health, so it was important to her to have a comfortable and reliable chair. Unfortunately, that's not what she got.

Within just two months of using the chair, it started to break down. Can you believe it? And this wasn't some cheapo chair, mind you - she spent over $1500 on it! The thing arrived in November 2018, and by January 30th 2019, we were already having issues. I called up SpinLife in early February to order the necessary part, and it wasn't until early March that it finally arrived. Talk about slow service!

But that was just the beginning of our troubles. I called them over and over throughout the month of March, trying to get a service tech out to fix the chair. Every time, they told me the same thing: "Someone will call you soon." Yeah, right. It wasn't until early April, after I got pretty heated with them, that they finally scheduled a guy to come out and take a look.

To be fair, the service tech seemed like a decent guy. He spent a good three hours at our house, trying to fix the chair as best he could. But no sooner had he left than the chair started acting up again - and this time, it was even worse. It was like the thing was slipping gears and jerking around, which was really scary for my mom, who's almost an invalid at this point.

So I called SpinLife again, hoping to get some help. But no dice. Every time I call, they give me the same old runaround: "We'll call you back soon." But they never do. I've been calling them every day since April 15th, trying to get them to fix this dang chair, but it's like talking to a brick wall. They just don't seem to care.

Honestly, I wouldn't recommend SpinLife to anyone. They're a terrible company, in my experience. If you're looking for a reliable chair or any other mobility equipment, I'd suggest going elsewhere. Save yourself the headache.