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Best Buy review: Return Issue

R
Author of the review
9:57 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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I’ve been a customer for many years. Loved to go to the store to see what the latest technology was there and purchased many expensive items. Became a paid member. Then I tried to return one of two Rokus as I needed to compare them. I was willing to take a store credit.
Was told sorry it’s just past the time to return.
So I’m not shopping there again.
Membership for what?

Desired outcome: Refund or credit for one Roku.

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