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overcharged
I was in the market to buy a Whirlpool - 9.7 Cu. Ft. Frost-Free Top-Mount Refrigerator Model: ET0MSRXTQ. Best Buy offers this refrigerator, but does not stock it (at least not in Michigan ... I used Best Buy's store locator to find a store with the product in stock).
I could not order the product on-line with a store pick-up option. Delivery costs $70, which I wanted to avoid since the refigerator is small and I could pick it up at a store a couple of miles from my house.
I used the "click to chat" option on the ordering page. The assistant could not answer the question as to how I can place an order on-line to pick it up in the store. Instead her only asstance offer was to provide me the telephone number of the store (which I already had), saying I would have to arrange something with the store. I asked her to make the call and arrangement ... she said she could not.
So, I purchased the item on-line from Lowes for $10 less, including free delivery and it was delivered to my home the next afternoon.
The complaint has been investigated and resolved to the customer’s satisfaction.
charged my credit card twice
I bought a sony vaio laptop from the best buy in alexandria VA on jefferson Davis Highway and i put half on my credit card and the other half on my check card, when i checked my check card they had charged my card twice for the same price. When i called my bank they told me to call Best Buy and to have them call and they would in return recredit my account for one of the amounts when i called the Best Buy they were rude and not helpful..They were not listening to what i was saying and was very quick to say if you dont like what were sayign then call corporate. They were very unprofessional and handled this situation in a nasty way. I then contacted my bank and hopefully they will only actually take one payment out but in the mean time i have to go without 450.00 for up to 8 days. This is completely ridiculous.
The complaint has been investigated and resolved to the customer’s satisfaction.
warranty
purchase computer and extended warranty-however coffee spilled on computer and burned out motherboard-when i brought computer back to best buy with my warranty-they explained i didnt purchase the deluxe warranty and spill wasnt covered-i was never explained deluxe warranty-as when i purchase computer-i told salesman computer was for myself and 16 yr old son-i want full coverage-i had to pay shipping and handling today-and i didnt think i should have-i want my computer warranty at full coverage-like i was told and also not to be charged for repairs-my number to be reached at [protected] [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
I am very unhappy with my service with Best Buy. I purchased an Insignia LCD HD TV in April 2007. Model 32 LCD-NS (discontinued model). I called for service, and it took 18 days for someone to come out to look at it. (that was the 1st appt available, fortunately I was available!) On Feb 28, The technician was here for a whole 4-6 mins, and informed me that he had to order a part, and that I would receive a call within 3 days to set up an appt to have them fix it. I had been without a TV for 3 weeks. I didn’t receive a call, but I received a email statement (bill) in an amt that exceeded the amt I paid for the TV. On March 2, I sent an email to customer service and never received a reply. After multiple calls to customer service, I asked to be connected to the consumer relations department., March 5. I spoke with Billy, and he said that this was wrong, and that he would get me a voucher for a new TV within the next 3 days. He apologized, and said that this should NOT have been overlooked by the Geek Squad, and that he (Billy) would fix the situation. He got a geek squad manager on the phone, Gary, to apologize. Again, they said that I would receive a call within 3 days to get a voucher for a new TV. I DID receive a voice message 4 days later, that said that the request that I submitted that the ‘unavailable part request’ was denied, and that I would have to wait for the part. I did not apply for an ‘unavailable part request. I applied to have a new TV because the amount they are charging to fix the TV exceeds the amount I paid for the TV. I have made at least 9 calls, and the only person who remotely acted in my behalf was Billy. However, his actions did not do ANYTHING for me. And no one is helping me. When I call the store, they say that they cannot help me and that I have to deal with 1-888-BESTBUY.
It is March 11, and STILL NO CALL.
Today I made another call to 1888bestbuy and was connected to 1800geeksquad. I spoke with Angela, who was VERY KIND. She said apologized and said that it is inexcusable that I have had to wait this long for a response and that I have been treated in this way. She said that I need to speak with a supervisor. I waited on hold for 8 mins…then Angela came back on the phone…not a supervisor…and said that I have been approved for a new TV. JUST LIKE THAT! NO one has EVER called me…to let me know. I was told that I did not need a voucher…just a confirmation number. She said that I now have to take this huge TV to the store…and take a new one home…I don’t know how to hook it up…etc. She said that they would NOT hook it up for me. I feel like they DO NOT care about their customers. I have a chronic illness, and it is NOT EASY for me to deal with all of this. They figure that people will eventually give up. My family has spent thousands and thousands of dollars on everything from appliances and computers to electronics and phones. NEVER AGAIN will anyone who knows me spend another DIME at Best Buy.
I purchased a television a year ago and opted for the extended warranty which was recommended by the representative. Four weeks ago my television back light stopped working so I called the warranty company. They sent a local company to pick up my television for repairs. Mind you this television was not that expensive and figured on it being replaced. I was given the timeline of 7 to 10 business days for them to decide if they were going to replace it or repair it. I went 3 weeks without a television. On the 10th day I received a call at 4 p.m. stating my television was not repairable and was given a confirmation number. Now during this time while I waited for my television to be repaired or replaced, I went to Best Buy. During my visit I found a great deal on a television package but could not purchase it at the time because the status of my television was in limbo. I certainly missed, what I think was a great deal. When I received the news about the status I went to Best Buy and the deal was no longer. I was very upset because of the delay in which it took to give me the status of my T.V. missing the opportunity to purchase a package deal. So, I sent an email to Best Buy expressing my disappointment. I was given a confirmation that I would be called in 3 business days. No call. I had to call Best Buy and file my complaint. I waited on the phone for one hour and fifteen minutes for them to offer me $175. I made a counter offer of $250 which of course is roughly the cost of the sound system that came with the package. I was then sent over to a manager who said "No, we cannot retro offer a deal that is past" I explained because of the numerous delays caused by the warranty company I had no choice to pass on the offer. I was told again "Sorry but that is our final offer" What was I suppose to do? I accepted grudgingly. I would like to point out the representative I spoke with was Royal or Royce or Roy. I acknowledged I did not raise my voice nor make insults or threats. Nor did I make any insults. I do not think its fair Best Buy say that its not retro-active when I see and hear on the news it happens in laws and insurance etc.
3 years ago I purchased a Sirius radio (sportster 4) on sale for$121. The sales person was more than happy to explain how these radios are fragile and I should get an extended warranty. He then proceeded to explain that I can use this warranty for a brand new replacement even if I just didn't like the way it looked anymore.. or smashed it... any reason Best Buy will make it right and give me a new unit, the upgrade to this unit was going to come out in 2 months and he said the coolest thing is when the new one comes out if there isn't any of these in stock they will automatically give me the upgrade. Three years later and my unit is experiencing a power issue that is the fault of the power adapter for sure seeing the radio works on my boom box, but hey it's time to cash in my 4 year warranty and enjoy an upgrade that I was promised when I bought this item. I went to the store with all of the original items and pieces of this radio and explained the situation and showed them my receipt. they then walked me back to the car audio department and picked out the new upgrade sporter 5, only difference is a color screen. The retail price difference is $10 from the one I originally purchased. They began to ring me up for the exchange, the way they explained it I would have to pay the difference between the two which sounded fair to pay the $10 difference from the old one being 149.97 and the new one 159.97. No, here comes the horror story... they want me to pay the total sale price difference between the old one and the regular non sale price of the new one... almost $60. So I asked for the store manager, she then grabbed out the black tie book and underlined in it the line about price difference. So I was going to be penalized cause I bought this radio on a great sale price and because this specific week the radio I need to exchange for is not on sale I have to pay the whole difference, so Now I sit with a radio and have to watch the Best Buy ads for a great sale like I found when I originally purchased this. I was very calm and collected this and went to the original Best Buy I bought this from seeing they gave me a story about how returns hurts their stores numbers and maybe the store I bought it from will help me out more... HORRIBLE CUSTOMER SERVICE SO FAR from the 28th street location in Grand Rapids, MI.. went to the Walker, MI location and they sent me to the Geek Squad who explained the exact same thing to me and wanted me to pay the total sale to non sale difference.. and this guy thought he'd give me an analogy.. well if you buy a car and drive it you can't expect for you to get an exact new one without paying fees.. and I gave him one of mine.. so you're saying if I buy a washer and dryer set and they go out during the warranty period if I bought them on sale I'd have to get the model down from the one I researched and carefully purchased or have to pay a difference just because the new model is out? Basically told me there is nothing he can do this is policy... Well, I plan to tell as many people about this.. I will also be making copies of my receipt and a copy of the best buy terms in their warranty booklet and I will not be standing in line this year for the Black Friday Sale I hope many of you will print this out and bring it to the store with you and show this to the sales rep when they try to sell you the warranty.. unless you're paying regular price.. you'd be better off buying it from the manufacturer.
@donna turner
Unfortunately I hear about these issues left and right. Just a few of the common scenarios: "The salesman told me it would cover EVERYTHING". "I was never told about the ADH service plan". The bottom line for these issues all lies within the black and white. EVEN if this were the case (you were told you were purchasing the ADH service plan) and the employee did not select / charge you for that plan, it can't be proven because it is all hearsay. And the only thing that Best Buy can go off of is what was purchased on the receipt and in their system. So your laptop wouldn't be covered for the spill and you would have to pay for the repairs.
If I were you I would try to contact Best Buy's corporate team and see what they can do about it. There might be certain circumstances (that I'm not aware of in this case) that would cause them to reconsider their approach to your problem. Although in all likelihood the outcome would still be the same.
mislead in purchase and now can't return
Friendly sales associate sells me a camcorder that is easy to use and easy to download right to Apple computer. JVC Everio Camcorder which also takes still photos. Turns out still photos are pretty poor quality but it was the video I was most interested in. After 2 months of shooting different family events I go to upload movies and it won't upload. My husband spent the next hour trying to download different software but to no avail. I took the camcorder back to Best Buy and they were going to let me exchange it for a 15% re-stocking fee but their register wouldn't let them so we had to call the customer service hotline. They were rude and absolutely unhelpful and said there was nothing I could do about it since it was past the 2 week return limit. They also told me that they don't even sell this camera anymore so they can't even put it back on shelf. I have had this camera for 2 months and it is completely useless to me and they could care less! DON'T SHOP AT BEST BUY EVER!
The complaint has been investigated and resolved to the customer’s satisfaction.
scam charges
When I purchased a computer recently from Best Buy, I used their 6 month-same as cash offer. I stated very plainly that I did not want any other maintenance agreements or additional coverage from their business. On my second bill, a $ 6.89 "debt cancellation" charge showed up. I called customer service to have it removed and they referred me to another toll free number stating they could not help me. This charge is wrong! I've heard about other issues such as this from Best Buy. I doubt I will ever purchase from them again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Went to Best Buy to have a Sirius Radio installed in my car. They cheated me on the value of my InstallCard. I had them do a advance install for $79.99. They only gave me credit for $55.00. They said that was all they would get from InstallCard for the job. Plus they charged be for extra parts that were covered under the advance InstallCard.
They could have cared less about making me happy or adjusting the price te the correct amount.
Needless to say I will Never enter a Best Buy again.
worst customer service ever
After spending thousands of dollars at Best Buy over the past few years, we didn't think twice about buying a Sony 42" LCD TV from them. We left the TV in the box safely in our garage while we were remodeling our home, which unfortunately was one week past the 30 day return policy. When we took the TV out of the box to install, we found a large scratch down the screen. We immediately put the TV back in the box to return to Best Buy for an exchange.
Upon taking the TV to Best Buy (Henderson, NV store), I was given attitude by store manager, Travis and his GM, Joe. In front of several customers, they accused me of damaging the product myself and said that I had been using the TV for 40 days and said that I was lying to them. The TV had a little dust on the top because when I put it back in the box, the lid wasn't closed and it sat for a few more days in the garage (I work 60+ hours a week and couldn't get there until today). They in no way wanted to hear what I had to say. They just continued to accuse me of using and damaging the TV. I tried to tell them to turn the TV on and they will see that the TV would still be in start-up mode, which would prove that it had never been used. They refused to listen.
I came home and called the Corporate Customer Relations office located at their Corporate headquarters. I explained to Tia, the Customer Relations Supervisor, what had just happened. She called the store, got their uneducated story and decided that she was going to believe them. She said that they would be happy to work with me on a price for a new TV (what, now I'm paying for two?). I asked to go above her, but she would not give me the name of her manager, saying that they do not take phone calls.
Apparently, Best Buy does not value its customers who have spent thousands of dollars, never had a return, and who have come back over and over. I asked them all to look up my "rewards account" and look at how much I've spent, and see that I have had no issues with them. They wouldn't...they didn't care. The rude treatment is unacceptable. I'm glad there are so many electronic stores around here, because we will never shop at Best Buy again. We will advise everyone we know not to shop there.
The complaint has been investigated and resolved to the customer’s satisfaction.
your an idiot... the tv was out of the return policy. when you buy something you should look at the return policy posted all over the store and when you finally pay for the product you are agreeing to the return policy. [censor] off. [censor].
I have heard about these kind of problems and chose to learn from other peoples experiences.
This is the very reason that when I bought a new TV I asked them to open the box and make sure it's OK before I bought it. I politely explained why and they understood and had no problem doing that for me.
The other option could be to pay to have it delivered and installed to make sure it works.
However, to keep it in the garage and return it AFTER the return period is up is obviously NOT a good solution.
Live and learn!
very dissatisfied . should get a discount or a free dvd or something !
rohin austin, 54 maple street, yonkers new york 10701 apt. 1d.
didn't have my tv for two wks. and still did not get it.. i should get a discount. no installation the dame day..
contact # [protected].
[protected].
[protected].
unauthorized charges
I took my Mac G4 to Best Buy Geek Squad when I had a crash that shut me out completely. Paid $228 for them to reinstall my system software as well as first preforming a data backup.
Once the computer was returned the administrator password system wasn't working so I was unable to reload any other software essentially rendering my system unusable. I called the 800 number and asked if they would send a tech to my house to fix. Told I would have to take it back in to store if I wanted help.
After dragging it back in and spending an hour waiting the tech said he couldn't do any troubleshooting because they didn't have a Mac keyboard. I asked how they'd managed to reinstall my system software without a keyboard and they said one of the tech's brought his from home.
At this point it was clear they had little experience with Macintosh computers so I asked for a refund so I could take it to a real Mac tech to fix the password problem. They said since they did what I asked and installed the OS, they were not liable for my problem.
I've now called 6 different "supervisors/managers" local and corporate, all pretty hostile and unhelpful and clearly aiming to do anything to not refund my money. The fact is, they did something that has made it impossible to use my computer, can't troubleshoot it 'cause they don't even have a $20 Mac keyboard, and won't refund my money so I can pay someone else who knows what they're doing fix it.
Never ever take a repair to Best Buy, they do not stand behind their work.
The complaint has been investigated and resolved to the customer’s satisfaction.
Personally I think you're lucky to get the work done in the first place because from what I understand, the MAC manufacturer is extremely picky about what Best Buy can do on their products. But they should've explained that to you when they did it the first time. It woudve saved you a lot of breath. The only reason I could see them forgetting to explain it to you would be that they were extremely busy which I know they are 90% of the time. The best time to get them is first thing in the morning or about an hour before they close. No lines! Haha.
I worked at Bestbuy (Canada, Ontario) and while I know that nearly all complaints are subjective, and downright 'wrong' - this one is totally realistic! Avoid Bestbuy for any and all work/repairs/cleaning of any apple related computer hardware! I remember that time and time again, the Geeks were confused, baffled and ill-prepared to deal with relatively simple issues with Macs. They know their stuff, with Windows based hardware, but the company as a whole does little to prepare them to work with macs. If you bought an apple computer there, only deal with them if you absolutely must - and even then, don't be shy and meek about asking them to explain to you exactly what they plan to do with your product! Remember, it is your money, so you have every right to hassle them for quality service. If you can, bring someone who knows something about computers to confirm that you're being told the truth. You should, of course, remember that quality work doesn't always take 10 minutes, so be patient and cooperative, but know your rights, and insist on quality customer service. They took your money with a smile . . . Good luck! Oh and another tip - if you are not happy with something, don't be rude with the Geeks - I know first hand that they want to give you the right service, but their managers hiding behind doors while you are yelling at the front-line workers are the ones making all the wrong decisions, so ask for a manager, and if you can, ask for the General Manager! They are paid good money to deal with difficult situations, so don't vent on the Geeks! Let the mangers and General Manager earn their pay cheques!
fraud and scam
I purchased a set of WSP150 speakers a while back, in 2005 at Best Buy. They have been sitting in a closet since then. I decided to open the box today and found that instead of speakers, I have 3 transmitters, 2 boxes of ac plugs and 2 sets of Owners Manuals. What can we do? I called your customer service and was advised to speak with the store manager. I spoke with a manager named Sean Medina at the Arlington Texas location where I purchased this and he said since this was purchased over 30 days ago, he could do nothing. Wow, I thought you all had great customer service until now. There is no way I would have the items I have unless an employee removed the original items from the box and this manager acted like he did not believe me. I have the original box! I trusted Best Buy in the fact that I bought this item from their store and expected that the picture on the box is what's inside of the box. It's not like I purchased it off the street or something, you should have a trusting relationship with a retailer, but that is now gone out the window with Best Buy!
All I wanted to do is an exchange or a gift card. I paid for these and all I have are the components...this really makes me angry and I will refuse to shop at your stores ever. I contacted RCA the manufacturer and they stated that this was done at the store level. I have spoken with 2 store managers, several customer service agents and people at their corporate office and they all state that without a receipt, they won't do anything. Most companies will at least do a store credit or replace the item with a like/similar item, but not Best Buy! I have reported this to the BBB in Texas and MN. and the attorney general office in Texas and I've printed the form and will mail it to the attorney general office in MN.
I will tell everyone I come in contact with about this experience with your company. There are several other electronic stores that I can spend my money with. I would like this to go to Mr. Brad Anderson-CEO and anyone else that can handle this problem. Wow, I am really disappointed in your company. The original packaging is still intact, but the boxes inside were switched out by someone within your company. How would I have these items other than at the date of purchase from your store?
The complaint has been investigated and resolved to the customer’s satisfaction.
Purchased an olympus C-7000 digital camera Jan.10, 05.On Aug. 26, 05 I returned with C-7000 for repair, wouldn't turn on. It was a Friday night, 30 minutes before closing. I was directed to refunds/exchange dept. and after explaining the repair needed I was told it could only be exchanged.
Their mantra was I'm sorry mam, I understand but there is nothing I can do you will have to exchange it. No managers available, no voucher, no digital camera inventory to choose from, no sales help and no time. I was about in tears when Linda from cell phone dept. came over and said I don't know much about cameras but I know a camera came in today, she pulled it from under the counter.
I very reluctantly walked out with this Sony T7.After familiarizing myself with sony T7 I found it was no comparison to my C-7000.I had a pair of work boots and was exchanged with a pair of sandals. I return to store 0n Dec.1, 05 and after explaining to doorman I needed to exchange for like product he sent me to Geek Squad for repair. I explained it was not comparable to c-7000 that was brought in for repair. Deputy Potter informed me it could not be exchanged and had to be repaired due to time lapse.I explained the olympus time frame, he said Olympus never repair their cameras.
My only option this time was to send it for repair or take T7 home. I explained that I left the store Aug. 26 with a camera not comparable to what I had and I will not leave the store with the same camera.He said only option is send it for repair and repeated three times that if nothing found I would be charged 24.95. I repeated 3 times that camera is not broken and not my choice to send for repair.
I was supposed to hear back from best buy by Dec. 13 and heard nothing. I called them on Dec. 16 and camera not back and they will call when it comes in. I have not heard from them to date. I called Olympus to check on their return/repair policy and was told that Olympus ALWAYS repairs their cameras themselves for 1st year. They NEVER exchange especially after 8 months of use. He was dumbfounded by the action best buy took with my olympus c-7000 and felt someone inside the store wanted that camera, no other explanation for them refusing to repair C-7000.
I took my camera in for repair and was forced to exchange, I returned with this exchanged camera and it was sent for repair. Filling out the repair form was lengthy, asking me what was wrong with the camera and me replying nothing, just not the quality, features of T-7 did not equal my C-7000.
I am sorry mam I understand but I have to write something down. What a scam they run. It is in thier warranty that we must provide a safe area for their technicians or they do not have to provide service so don't raise your voice and spew profanities at them cuz you will be removed from store by police.They spin you from one manager to another and not a one of them is able to make a decision as if to wear you down or anger you to violence. I was told I would have to now take this to corporate office and explain it to them.
I will hire an attorney who is looking for that token case to get their name in the papers before I take it to corporate. The employees made the initial mistake so they can take it to corporate. I am waiting for qeeks to call that the repair is done because everyone in the photodigital dept. repair/return depts. hands are tied until camera is back from repair. There hands are tied behind their back alright with handcuffs I hope. There is something criminal going on and the customer gets the spin, gets angry and then hauled out of store over and over again.
I shopped the electronics dept. at Rex, ABC Warehouse, Circuit City and Sears for x-mas gifts needed and they do not operate under trickery like Best Buy. In fact, two salepeople had previously worded for Best Buy, knew exactly how they operate and no longer work for them. Best Buy # 405 are arrogant criminals and their response is I am sorry mam but their is nothing I can do about it.
You bought it in 2005 and are just opening it now? I don't believe you and neither do they.
I understand that the wrong items were in the box, how misfortunate. However, I don't understand why you buy something in 2005 & are NOW opening it? After all of my retail & customer service experience (including with Best Buy which is nowhere near my favorite retailer by any means), I can assure you that NO ONE would exchange an item 4 YEARS old!
stolen laptop - then broken
Toshiba tech support told me to return my laptop (which had a factory defect) to their repair depot. I was informed that I could have 'GeekSquad' ship it to them for me.
I brought the laptop to the Geek squad and specifically requested they ship it to the address I provided. I was told that was no problem. I signed the release statement they gave me after crossing out the parts that pertained to payment and work.
They then shipped the laptop to "geek squad city" (not Toshiba) and attempted to make the repairs themselves. While working on it they caused addition case damage. They claimed the issue that was going to delay me getting my laptop back was a battery issue which was a lie.
After contacting 'Coral' at BB customer service I got the truth which was that they used a screw that was too long and muscled it thorough the top of the case. After more than a month I finally got the computer back with addition damage to the case that was not reported.
The "Geek Squad Toshiba repair specialist" had used a screwdriver to pry the part they broke, off of the machine which chipped and bent the bottom half of the case.
When I brought the additional damage to the attention of the stores general manager they called the police on me. While we were waiting for the police she kept taunting me trying to spark some kind of a physical altercation (which made me laugh at her and made her call into question my masculinity).
Mary (something or other) the General Manager of the Lafayette, IN store would be guilty of: Fraud, Theft, Transportation of stolen goods across state lines, and I'm sure 3 or 4 other things if she was an individual and not part of a cooperate entity.
According to the stance of BB, the service contract I signed gives them complete ownership of the computer for as long as they want, when in actuality the wording means they are authorized to do the "requested work" on the machine. Since I specifically requested that they NOT work on the machine and only mail it to the manufacturer I don't see what legal leg they are standing on.
Lesson learned: Don't ever set foot in a Best Buy for any reason.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with gnarkill5821. If you were an ###, then of course they are gonna call the cops on you. Is it that hard to have a civilized conversation with a mgr?
@John-L-
Best Buy under no circumstances sends a unit that was brought into a store to Toshiba (Especially not free of charge like you claim). Best Buy Geeksquad's service center is a Toshiba licensed repair facility, which means they can work under Toshiba's 1 year manufacturer's warranty for parts and labor. That service center also has policies in place in case one of their techs make a mistake. That policy would be to repair the extra damage that their tech made at their own cost. Now I'm sure that this isn't the whole story because general managers would not make a habit of going out of their way to just call the cops and spark an altercation, it would negatively be reflected on any customer in that store at that time. Not to mention that the program an agent uses ONLY allows them to send a unit to the repair facility associated in the best buy repair system related to that unit, so there would be no way to send it directly to Toshiba or an outside address.
The legal contract that you signed states that you authorize best buy to "perform work" which would imply repairing the unit. The "performing work" clause refer's to the problem assessment part of that form that the agent at the store fills out. It usually reads something to the lines of "Unit does not receive power ship out under COD|MFG|PSP". In your case it would seem that it was shipped out under MFG Warranty. No matter what clause(s) the customer crosses out, because he/she doesn't like it(them), the form remains intact in its entirety for legal purposes like this.
****Bottom line**** --> For any repairs on a Toshiba laptop through Toshiba directly under a MFG warranty or if Toshiba deems they were negligent on a situation, they will ship you a box, packing, and a shipping label to ship it directly back to them at no cost and a relative amount of hassle to you.
Product service plan
I am former emplyee of bestbuy, I was going through many comaplin here most of them are quite posible. Even on my experience I had seen worst customer service from my own co-workers and managers. Although bestbuy key term is "commision free" employees. We were forced to sell product serverce plan (Psp) and geek squad installation services.
Some of my co-workers got wriiten up and quit since they are not forcing psp as others. After the new manager deep came into the store it got worsen. Onlything he concentrate is psp. They will offer you so many deals to make you buy it.. Some of them will be non retuernable item such as software and services. When u get home and realise I too much you want to return it you will be stuck up with non returnble items.
Psp, its a product service plan how its work is they will repauir ur computer with the 2 or 3 yrs plan period you got, as usual it will atke anywhere from 3-4 weeks to retuen back to you. Aand its dont cover any breakage.
Most of the computer problem as software related which is not covered by psp.
If they cant repair with 60 days, according to their policy you are entile to get a new one, but not right away the old item they send out for repair has to come back to store for them to give you new one.
You r not entile for full money refun, you will be refunded what that computer worth now.. For expale you bought a lptop for 1500 in a year with current technology speed it will be worth around 799 or less.
Usually what they do is find one better spec laptop that was a demo or clearence item and give it to you as a repalcement.
Unless you have a psp with them when you need any help a product you bought from them less chances you r going to get one.
(This happen before I start working there) I bought a nikon camera from them it comes with 2 years manufacture warranty. With 3 months I had a lens problem with it, unfortunately I had misplaced the receipt somewhere, called the nikon they said they dont want original recept and I can go to the store and get a duplicate copy. I went to the store ask for a duplicate receipt, guess what they told me they said they dont have keep all the customer files in the company server. So I couldnt do anything I just through the camera and bought new one..
Almost after 6 -7 after the incident I join the bestbuy guess what when I went through my old history I found the recept for the nikon camera which they said they dont keep it
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought 2 Kodak Easy Share M883 cameras in December from Best Buy. From the time we used the two cameras the battery took hours to charge and even after it was fully charged would only take 10 to 20 pictures on each camera before the battery died. We went back to Best Buy to purchase new batteries and found out Kodak dicountinued the batteries for this camera.We were told the only way to get new batteries were to send in our cameras and be given refurbished cameras. We were not thrilled with that idea but we just spent $200 on each camera a few months earlier and were not being offered a refund of credit for new ones so we did it. The cameras came back with no batteries and not in good condition as the ones we sent in. We went to best Buy and they gave us 2 batteries from the back which they could have done from the beginning. well the new batteries dont work well themselves. We used the 2 cameras 2 days after we got them back and the same problems occured. Obviously there is a problem with these batteries and we are now stuck with these cameras that wont take more then a few pictures before the batteries die. I feel that I should be given my money back on these cameras or be allowed to exchange them for ones that work.
I too am a victim of the Bestbuy warranty rip off. They simply aren't worth the paper they are written on.
I bought an LCD TV from them. I know a bit about LCD TVs and the pixels are 'stuck' on the screen. They tried to tell me that the image is 'burned in'. The repair man was as rude as you can be and started to argue with me when I asked him to explain how an erratic patter than does not appear on any TV image could burn the screen. He started to give me some crap about DirectTv outages and I told him that Directv has a screen saver that appears. He started to argue and I asked him if he was going to fix it or argue. He just left.
Now I'm an IT Manger with multiple certs and years of experience and I know that geek squad techs are the bottom feeders of the industry but even they should be civil enough to give an explanation of how a situation could occur.
The rule - I'll never buy anything from Bestbuy again either for work or for personal use.
I took my computer to Geeksquad at Bestbuy thinking that they could fix the virus that I got into the machine and "frozen" all my files. Well, the "smart geeks" said they could fix with no problem and would install a anti-virus better than Norton. I believed because I thought they were professional. How silly I was!
They charged me 380.00 for installing the anti-virus and one CD with some of my files. nevertheless to say when I got home the computer never worked. I took back 4 times, and they told me they couldn't do anything, especially returning my money back. I fell robbed!
After so much aggravation I went to Walmart and got a new computer, because I complained so much, today, I am sure they are very happy for losing a customer! No more Geeksquad... You guys should go to a computer school first!
Best Buy Grossly mis-represents their extended service plans. In Feb 2017 I purchased an I pod at best buy 86th and bought what I thought was a 3 year warranty. I brought it back last month for repair and was told appx 2 weeks later that the product would be replaced but they did not have any on hand so I could wait or get a store credit. I waited.
I was called and told that ipods had arrived and I could pick up my replacement. What is wierd is that best buy then had me purchase a new warranty becuase since the product was replaced my original warranty was satisfied. This means best buy exposure for this product was a total of 4 months after the mfg warranty. And that is their policy corporate, store or otherwise because it "cost them so much to replace it". What!? It is in their paperwork but they never tell you this. The manager in cs Eddie at 23RD said you have to read because "words just float around".
This is a huge scam and the product is now 70 dollars less than it was 16 month ago.
They did replace the product but this is just another way for them to make money. When you buy a 3 year svce plan you shouuld get 3 years of service. Not just until something is replaced. It is a gross misrepresentation
I was told best buy pays what they sell the product for on the floor and only makes money on accesssories. They must make something. Ad co-op service co-op delivery.
I've brought my computer to the geek squad which is in best buy, and i simply asked them to reformat my computer and then upgrade my computer to windows 7. I come back the next day to pick up my computer and when i went home and booted up my computer, my old items were still in my computer. So then my computer started to run slowly with poor performances even though i also bought high performances from the geeksquad for 40 dollars extra.
P.S. Installment for 120 extra dollars!? Are you kidding me? Never again...
I purchased over $3, 000 of LG appliances from BestBuy.com and paid additional money for "installation and haul away". My purchase was completed December 1st, and installation was scheduled for december 13th (the earliest they could do it). The installer failed to show up on the scheduled date and when I contacted Bestbuy for resolution their customer service reps were rude and not helpful. I have spent over 3 hours on the phone (most of that being on hold) and have been "disconnected" no less than eight times and am still no closer to a resolution. I can't get the appliances installed, they won't come get them and give me a refund, and they won't refund me the installation and haul away costs if I get my own installer! Bestbuy my A$$! It is the last time that I will spend any money at their store or online. I will pay extra $ for good customer service.
I recently purchased a camera from BestBuy In The Woodlands Tx at which I had Very good customer service after I used the Camera I notice I had to Charge the battery too often for my satisfaction, so I decided to return the Camera and trade up for a better one. So I went into The Humble Texas store and spoke to the person at customer service later found out she was a manager. explained to her what I wanted to do she sent me the the Camera dept and said she would let the Girl named Megan that I would be coming. I waited a total of 40 minutes for someone to acknowledge me and several other customer while Megan constantly walked the same customer to the same objects at least 3or 4 times. One lady ask if someone would unlock the case so she could get the camera she wanted and another gentleman ask someone who was walking by to unlock a case so he could get a lense he needed, so i went back to customer service to just get a refund and possible come back, but all I was told was that I would have to pay a $15.00 restocking fee this is when I found out the manager is the one who sent me to Megan in the first place. I suggested that she should train her employees to acknowledge the customers waiting and most people would not mind waiting she said she was sorry, still charged me the $15.00 for restocking the camera I left the store, guest when you as as big as Best Buy you can treat your customers like you don't care . I am a manager myself, and I plan to use the bad example of customer service to my staff that loves to talk to thier customers about POOR customer service So who is the winner here?
The purpose of this letter is to convey my disgust over the treatment I received by Best Buys on Central Avenue. Not 48 hours from the time I started writing this letter (on May 9, 2017 around 8pm). I visited this store to purchase a Sony PSP as a gift for my nephew. I asked for the device from customer service when checking me out I was offered a 2 year replacement warranty should something go wrong with the device. That same evening I gave my nephew his gift.
Upon opening the device it appeared flawless, we proceeded to charge the device for later use. A few hours later we turned on the device and inserted a game cartridge. The screen looked cracked. We tried another game cartridge with the same result.
The next evening after work I took the device to nearest best buy which is located in Mont Vernon, NY. I went to customer service explained what happened and the manager, Carl Ali, told me that although there was no sign of trauma or impact I would have to go back to the store where it was initially purchased because they refused to honor the 30 day return policy or the 2 year replacement warranty.
I went back to the store in Hartsdale spoke to customer service who suggested I
Go to Sony have the device replaced. I explained that I didn’t purchase the device from the manufacturer that it was purchased only 23 hours prior from that same retailer. The customer service representative said that they too refuse to honor the 30 day refund policy or the warranty which I paid for. I asked to speak to the manager she said that there was not one on site at the time. I asked her name she said the General Managers name is Keith Waldman.
At this time I would like best buy to refund me for the cost of the device and the warranty. Initially I thought this was an honest mistake and I went to the store to replace the manufactory defective item as it is clear that it came in that manner since 2 stores examined it and found no visible signs of trauma.
I do not intend to shop as best buy ever again as I have now learned that policies And warranties are not honored, therefore I want a full refund. My business also has a line of credit with your establishment which I intend to discontinue and no longer do business with Best Buy in order to avoid future headaches.
I call the geek squad. My small business computer is freezing up when we use recall and credit cards. No problem For $299.99, they will fix this. They come out and say, the problem is, " it needs more memory." They install memory and leave. The next day, I have the same problems. I call back and for a mere 6-8 hundred more they will come out to look at problem. I have spent 5 times at 25-45 minutes each on the phone with these so called agents. Today I even talked to special agent manager Edmund, and he said this is the way it works... They start with the simple things and work their way to the problem, at a fee each time. It's the same as working on a car. You slowly work the bugs out. This is not what I asked for in the beginning. If I was looking for someone to slowly work the bugs out, I would have called my mechanic! FRAUD!
The worst customer service/return policy I have ever dealt with. Buyer beware especially if you are buying a big ticket item. My daughter bought me a computer for Xmas, she bought it 10/30/07. I set it up the day after Xmas, we worked for hours trying to connect to the internet without success. After much frustration my daughter made an appointment with the Geek Squad. The Geek came and apologized to me stating this particular HP computer has a problem with connecting to AOL Vista (the problem is it can't connect). I called the Best Buy in South County Mo talk to Dee (store manager) she said she would call me back, she never did. Two days later I called her store back (during business hours) no one answered the phones. I called another local store and I told them how South County store did not anser their phones this C/S person told me"they usually don't." To sum up I have a computer that is not able to work properly, Best Buy tells me I am out of the return policy time (by two days), they did offer to fix it for a charge - WHAT? I spent almost one full day with this problem and when it was all said and done I feel like I was raped by Best Buy. I promise I will never do business with them and thank you for this opportunity to let others know about this company.
buyer beware
Buy Beware
Arundel Mills Best Buy
I purchased a cover for my Ipod touch last month and tried to return it this week. I had the original receipt and the package was not open. I was 5 days over the 30 day return policy which I thought they would give me a store credit.
They did not. After seeing all the negative reviews on the web, I am glad that they only took me for a $27.00 purchase. I will not be buying anything from best buy again. I will stick with Amazon and Costco from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
@ donna
The best buy return policy is clearly labled on the back of your receipt, however there are always exceptions to rules.
Firstly it is the customer service department's job to process returns / exchanges and the like. Now a manager at that store can always override that decision. I would have suggested to speak with a manager about that (if in fact the serial numbers match the product you are trying to return AND that you do not have a customer history of returning product).
You're pissed because Best Buy wouldn't make an exception to a clearly stated return policy? You sound like a little brat, sorry.
How does it take more then thirty days for you to realize you don't need that cover for your ipod?
business style of best buy
Customer service representatives (2 Jung women) jumping around them windows jelling outside to me: You ###ing beach, hooey ###!
In addition, one security guy (the very tall one) calling me White-###ing ###.
I come to exchange color wrongly giving to me from BB (Best Buy) employee and then:
I
(About my relation to BB)
I am writing this letter to you as I believe that Best Buy in Elmhurst location in Queens NY has done very unfair things to me on March 21 2009 about 7-8 pm eastern time.
I was one of the best customers that Best Buy or any company would love to have. I fed Best Buy for years. I am a “Gold chicken or gold goose” from who the Best Buy collected income.
I probably spent I can say with them buy now approximately $ 8000 and I intended to be customer for life. I never really had any positive experience with personal who works there but only negative experience.
In my past, as soon the Best Buy opened in Elmhurst Queens I purchased many things from them and I did not care how much it cost I just wanted it to be the best.
By now, I owned things I purchased from Best Buy and all from one, the Elmhurst location as is fallows:
(Approximate pricing)
Two door refrigerator ($2000)
Desktop computer set (2000)
Complete music line and speakers ($800)
Video recorder ($650)
Cannon printer scanner fax and copier ($400)
Plus extra ink for printer (180),
Photo and regular papers.
Two shredders (150),
2 house phones (170)
One phone with answering system (200)
Cell phone and all best matching accessories ($?)
Iron (70)
Surge protectors (several) (320)
Gift toys (150)
Kitchen gadgets (80)
Movies and CD-s (50)
(Window air conditioner (1200), had to return sellers mistake
And more.
The reason of listing all of it is that I expected the Best Buy to treat me nice, as some of them would recognize me as a valued customer or just buy checking my purchases on BB computer.
I always desired to be treated nice as some of them may recognize me as good customer, but in spite I was never treated with care and no one ever show interest in helping me in choosing right product besides my positive attitude bringing in and excitement of thinking I will found new something to buy that I need. At any time in Best Buy I found only irritation
They show no interest in helping but some of them acted bothered with technical questions. Any time I would ask for help they would answer one question and then run away from me to help someone else while I am left waiting not helped and I am the one who buys. The are meanwhile helping different people for to long, just like I don’t exist while living me alone so I would loose my time for too long not being attended and trying to get them back to me to finish helping me. They will continue to help new comers, I am here who is buying, and the others leave. Workers in Best buy are not nice to you, not pleasant, not helpful but mostly rude, impolite and it would not matter that you are customer and nicely asking for help and assistance to buy right product. I thought that besides not caring they might not be really product educated so they run away when you ask some questions. Customer service rating is not zero it is 100 % the best in being rude, impolite and uncaring.
There are people in industry that they would do anything to make you them customer like I were to them. Even to pay you for it or give you some coupons o discounts. People who care and know about them products, people who care, and they are polite. So being ignored buy Best Buy personal in helping and attentive I just went to another company and purchased my new computer ($1100) from company who gave me instant attention and looked me as a customer as well explained differences.
II
(What has bin done)
I remember when I brought that printer, fax, scanner and copier I did not know what ink I needed with it and I don’t like to be short in anything so I asked one of BB sale person to give me all complete and what I would need: to select for me best film, paper for pictures, regular paper and as many inks that I could need for long time and at least 3 - 4 times replacement so I don’t have to comeback any time I need new ink to buy. Therefore, I went home with many inks he provided me and told me to buy (appx. 14 extras).
This Saturday 03/21/09 my Canon Pixma MP530 needed change of ink. I grabbed for my blue ink And I noticed that sale person gave me wrong package The one I need should be 8C and one that sale person gave me was 8 PC. One letter difference, the same package.
Therefore, I took my 8PC, went to BB Elmhurst, and took from the shelf another 2 to buy (magenta and yellow) in case I would need in future and the right blue 8C.
I went to register and told to cashier man: Hi, I want to buy these two (magenta and yellow) and I want to change this blue to that blue.
Casher says: You have to go to customer service first.
I went to customer service line and small height younger women with long brown hair ask: What you want? (just like that).
I said: I would like to purchase this two and exchange this blue for this blue.
She said: Do you have receipt?
“I don’t have with me but you have my receipt in computer under my name” I replied. She pulls out my account and then she said: “Yes I see, you purchased many of those but we wont change it because it was in year 2007!
(Then I remembered was end of 2007 November/December.). Then I say: I don’t think would be a problem : First is giving to me buy your coworker, secondly is not opened, also it is same price and color and the only difference is one letter.
She said: No and I said I want to speak with manager. She called manager buy phone and speaking with him buy phone she said: “She want to change it, since 2007 and we can not exchange it, right, we just can not exchange, right with smiling ignorance.
Young slim 5’7” Irish looking guy comes out and I did not have a chance to say or explain anything yet he nervously and aggravated stated leaning to me: “Let me just let you know that we WONT exchange it to YOU, so to save your self a time and mine JUST LEAVE it is not going to be happened.” No greeting, no concerns, no trying to be polite or understand neither he nor her but just like I am not theirs customer but something dirty or very bad enemy.
Then I said: Please let me say what I wanted to say how it is happened”. He just says: You don’t have to say anything, I told you don’t waste our and your time, I won’t change it”.
However, sir, I said I just discovered this morning that was wrong package because I brought many on that time and some of your sales people gave me wrong number. However, this is same package and same price, please.
They both was rude and talking down to me like talking to garbage and the tone of them voice was I don’t care He kept talking against and not reasoning but Injudicious.: “I am not doing it what ever and you can call corporate if you want, OK?”
The tone in his voice was more hurtful then his words and ironic laugh from short long haired costumer service rep like she works in gipsy market and not in Best Buy.
I was so irritated. People, who do not care for customers, do not want your business. People who down talk to me cheering them triumph looking to me as ignorance. This is how they treat you after being good customer for so long, just for eleven dollars to be fair exchange. I needed fair exchange and they being rude to me yelling and talking down to me.
I said OK I will call corporate. He drove me very upset unbelievable. I do not want to be aggravated even more then I am now to call corporate.
In addition, for my own money. I paid for product that should be right product. Then I said: I will change it my self!
I could not care less for cost of 11.99 but I felt I just was wildly robed. If he said OK and that I need to pay half price extra, it still would be ok but not right.
I exchanged packages my self and they jumped on me. Since are the same color, package and price, which would be just fair swipe. If they do not want, I will. I placed on them shelf mine 8PC (that they give me as mistake originally) and I took with me 8C which I originally needed to get from them.
I changed it my self. Package for package, same price, same package, same color in one letter difference 8PC for 8C. I am fighting for my rights.
The customer service guy went furious. He called security and one big 6’5” black muscular security guy started pushing me to side speaking: “Come with me White ###ing ###. Come ###, here ###.” I said: You calling me ###? He said: Yes ###ing White ###: the name suits situation: You have two choices To pay for this now and sign that you never enter Best Buy again anywhere and if you do ever enter BB it will be trespassing, or if you don’t, you can go to jail right now. I said to him: I would not pay for it because I paid for it already and I want exchange that your people in BB did mistake.
Here is customer service guy next to him, long haired long tongued women from customer service specialized in low class behavior and trash tongue brought hers coworker girlfriend same like she is, and bunch of other best buy personalities. I said to big black guy I wont go with you to any of your behind close doors. He was pushing him self very close to me calling me nasty names, then I pull out my cell phone to call police.
When 411 asked for Best Buy address, no one wanted to give address and the answer of each one was: We do not know. Meanwhile public was watching this ugly seen that they made me look as I First class thief.
Police eventually comes and even I called them they spoke first with them. They said I wanted to exchange something from year 2007- with exclamation, and that I switched boxes.
At the end I was compelled to sign not to walk in any Best Buy ever and was compelled to purchase extra package of blue ink keeping mine that they wrongly gave me which I brought to exchange (now useless). Best Buy enemies wanted to eat me so I asked police to be with me until I exit.
When reaching downstairs I discovered in spite I paid for the new package they actually did not gave it to me. That package was missing in my Best Buy bag. Now what I paid for they retained for them and holding what I paid for, robbed me again. They made me pay for it and retain for them use again.
I went back up not walking trough them door and from outside the door I sew one of a bit nicer fallow who works there asking him to give me back my paid ink probably laying still on the register. He passed to me but said could not find receipt for it.
The longhaired and long dirty tongued short customer service representative girl and her similar looking and same long dirty tongued girlfriend started to jump from inside the door yelling trough glass to me: ###, you still here, it was not enough to you. You want me to call police back to you to put you to jail! Ha, ha, ha, ###! Hey, ###! ###! HA, ho. Go home ###ing ### and do not show up here again ###. (Those are Best Buys “Customer service representatives “and workers” of Best Buy).
This is Best Buy in Elmhurst. Do not want your business, or your money. For eleven dollars, that fair exchange should take place for good customer to maintain business. In this economy, they loosing good customer.
Customer service did not do them job but no sense for reasoning no sense for care or understanding, customer service that don’t know for politeness and nice vocabulary and the most of all customer service representatives who are well qualified to be disqualified from any possible work available. It is a shame.
Real customer service should be “CUSTOMER SERVICE”, with ability to reason.
.
Guy from customer service did not have niceness or friendly talk to customers but just the unique way how to aggravate customer and make customer become them enemies. He did not have sense for reason knowing it is the same product they carry, it is unopened package, and it is the same price. This is not 'CUSTOMER SERVICE OR CARE OR REASON'
He set up wrong tone speaking to me and spoke to me down and impolitely, he spoke to me aggravating and challenging. He set up tone much different then friendly customer service care should do especially with good customers as I was to them.
I never had any discount from them and I did not look for any.
For my own right and for my money to get proper product.
In soonest future I need to change my laundry washer and dryer and dishwasher which Best Buy showed they do not need my business but sending me to another companies.
I sent this letter buy e-mail to Best Buy CEO Mr. Brad Anderson and I email to [protected]@bestbuy.com
I found on them website asking them for apologies. There is no answer from them.
It should be fair exchange.
I felt abused mentally and physically and endangered buy big security guy. They made pressure on me as if they will beat me endangering my private space around me and pushing me only in one small space walk surrounding me and closing my space buy them. Big security guy was brushing rudely him shoulders against me and pushing him self/chest toward me.
I felt very insulted and downgraded. For the other people eyes, they made a picture as if I was I criminal. I want to be compensating for it. I carry with me big hurt in my heart and insult in my mind that they planted. I felt rudely abused and misjudged. I cannot forget how much damage it has bin made on my soul, heart, and mind. It lasts with bitter feeling. I felt also that they thrown hugest amount of dirt and mud and made me dirty in front of others that will stay with me for the rest of my life. However, I was always clean and now they did attack on me. Attack on my soul, mind and heart. It is real trauma. I was so upset and it lasts.
From Sonja:
This is reply to ABCD who posted comments which I believe is BB young manager replied on my complaint.
Regardless of exchange policy there is customer service to override policy in case that customer were given wrong product number buy Best Buy employees. It is not customer fault.
To me does not look like stealing for anything that someone has paid for. In another words when customer pays for product that is not consider stealing for I have paid for my product I come to buy.
Explains the simple thing that you (call it “Cust Serv manager“) had in your hand and were holding product that I paid for while I wanted to take another one what supposed to be right product, that I paid for, at the same price. I left to you -gave you unopened package paid from me already - for the one that I supposed to get at first place, at the same cost. I took nothing that I did not pay for. Product belonged to me for I paid for. In addition, you are the one who gave me wrong anyway. I did not take both, I paid for one and I took one and the one you retain in your hand that was wrong for my printer I gave you and left to you. Therefore, there was no any extra value that I wanted to take with me. Equal fair swipe - exchange I was entitled to. Then you got angry for it. You caused situation with your “customer service skills”. “Skills” for challenging customers and rudely mistreating them for them own money that they trusted you at first.
In smart business would be: Just give her exchange and apology.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sonja, I am sure you're a very nice person. However I only have some things needed on this matter.
1. Please learn grammar.
2. Please get some common sense.
3. (Most Important) Please get professional psychiatric help, you obviously have a brain disability to understand you can not buy something from any retailer and then decide to return 2 years later because it was a wrong item given to you.
4. If they did sexually harass you, you should have filed a complaint immediately with authorities, but as for BB calling the police on you, I'm pretty sure they called and the police were dispatched to BB as being an "EDP". Police Terms... Emotionally Disturbed Person. I'm pretty sure if you would write online about a $12.00 screwup that was eventually your fault for waiting 2 years before trying to exchange, I am quite sure you were at the store screaming your head off and acting irrational which is why the Police were called.
I just want to correct myself and agree with the gentlemen above too, if they deliberately did not place the ink you were forced to buy in the bag, that's another story too.
If I'm reading this complaint correctly, You had something sold to you in 2007 and tried to exchange in 2009? I'm sorry but no such store honors policies like that. I am not an employee but worked for many stores in the past. I understand you were given the wrong product initially, but why did you not take care of it within the first 30 days back in 2007? And if I understood correctly, you left the old unopened package on the shelf and proceeded to take the one you needed after you were told it wasn't going to be exchaged - That's theft, It doesnt matter how right you think you are and thats probably why you were asked to sign a statement that you will not enter another best buy. It was an 11.99 item and if you didn't take care of it within the alloted return/exhange policy, then there was nothing more they could do for you. I don't think that 11.99 ink was worth the police trouble and embaressment.
And if you were sexually harassed, thats a completely different story and as the person before me said, that should have been brought to the attention immediately.
If I were you I would take Best Buy to civil court fore Abuse. The PD when they were there should have arrested the security guard for sexual abuse for the things he said to you. Many of these big chain stores don't care about there customers and that's why they end up going out of business like Circuit City. Instead of stealing the items you should have just filed suet in small clams court to get your $11 back and watched the judge on one of those Court TV shows rip BB apart.
sorry sir learn mamaner first, he is right if it was ovr a year its ok you could have said to him nicely nor listen to his problem. you dint even ask his side of opinion and just jump into conclution..
the girls do they even fit to be in customer service position.. just because of managers lie you only all th egood workers get bad names too..
me personally i had worked with bestbuy for 3 years its been always my part-time job.. i rellay love helping customer.. until last year i got a manager liek you he force me sell product servic eplan to every customer even if i spend hrs with customers and if they said No repeatedly i have to convice them to by it even through discount..
i am person i dont like forcing customers i will tell them if they think they want it they will get.. so me and manager got into argument about it.. knwoing that manager i know he gonna fir eme so i end up walking out of bestbuy..
your district manager has to do ramdom unannounce checks..
Good God, learn English.
And from what little I read of your post, you're probably the only person pissed at Best Buy that actually doesn't have a legitimate complaint, which is a difficult feat to accomplish.
You are retarted. You tried to return something outside of the return policy and then just decided to steal when you didn't get your way. Learn how to spell/speak.
late payment/intrest lies
Well, i'm writing this in hopes of detering anyone from getting a credit card from these jackals. i got a card from them in feb. with a credit line of 1000 u.s.d$. i intended to only make a few small charges here and there, never to go over 200$. well, while i was there they informed me that if i didnt spend over 500$ i wouldn't get 0 financing for 12 months. so ended up choosing the "approved items" for 0 percent financing for 12 months and actually went to 550$. so i figured everything would be smooth sailing from here. as time went by some unforeseen car trouble came about and i decided to pay the minimum for the first two months, on top of that i always paid online 1 or 2 weeks in advance. sadly, i just got a letter from HSBC saying i had late payments, so it jumped my balance over about 100$. to make matters worse, it claimed that the interest would take effect in august. i'm not a mathmatician, but thats only 6 months. i'm going to do my best to get rid of this plague, and talking with those fools is like talking to a wall. not only do they not care... but i can't even understand them, that is when they're making sense, which is hardly ever. don't get suckered like me, get a personal loan from a bank... anything but them. i really hope they end up like circut city. what goes around comes around [censored] bags!
p.s.- if the company is reading this... let me know of you want my soul too. hah
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with you all, but you know forget about HSBC, BestBuy are the biggest scammer out there. They are doing the biggest monopoly in the industry, I’ll never buy anything from BestBuy ever, there is no one out there who sell electronics after their rival “circuit city” closed, now so they taking an advantage of that, and don't care about customer service at all, and scamming everyone. Also don't go for Geek Squad they are the biggest scammers’ tooooooo...i bought a HP Laptop, 10 min after open it from the box find out the laptop hard drive is broken so i took it back next day, they refuess to take it and ask me to pay restocking fee. BESTBUY ARE THE BIGGEST AHOLES. BOYCOTT ... ... BESTBUY... EVERYONE, ...
HSBC THEY SCAM PEOPLE THAT WORK HARD FOR THE THINGS THEY HAVE. PEOPLE LOST JOBS SO HSBC WILL CALL YOU AND TELL YOU THEY CAN HELP WITH THIER HARDSHIP PLAN JUST FILL OUT HE FORMS BUT YOU MUST MAKE ONE PAYMENT INORDER TO ENROLL IN THE PLAN SO YOU MAKE A FULL PAY MENT SEND IN ALL THE PAPER WORK INORDER TO KEEP YOUR HOME. THEN THEY CALL YOU AFTER RECEIVING YOUR PAYMENT AND TELL YOU THEY DID NOT RECEIVE THE PAPER WORK. SO YOU SEND IT 3 MORE TIMES THEN THE PERSON YOU ARE WORKING WITH INORDER TO KEEP YOUR HOME IS TRANSFERED AND YOU WIND UP WITH SOMEONE NEW THAT STARTS THE SAME THING OVER (WE NEED A PAYMENT IN ORDER TO KEEP THIS GOING WHEN ALL THE TIME THEY KNEW YOU WHERE DENIED BUT YET KEEP TRYING TO GET PAYMENTS OUT OF YOU. ALL THE BAD REPORTS i HAVE READ SHOWS HOW MUCH THEY REALY SUCK AS A BANKING INSITUTION YES THEY DO SUCK AND I WILL MAKE IT KNOWN . THERE ARE SO MANY MORE BANKS THAT ARE WILLING TO HELP THEIR CUSTOMERS KEEP THEIR HOMES wHY WOULD ANY ONE WANT TO GO WITH A S C A M FLY BY NIGHT BANK AS HSBC? TONY OLEANDI
I hear you! HSBC and Best Buy work together to rob us of our hard earned money. I also bought a laptop for my daughers and it seems by the time I am through paying for it it will have cost me 3xs the amount. They change the monthly amount due so you are not aware that you have not paid enough when set up for online banking. Until you get the dreaded letter that In case you were not aware, HSBC Retail Services reports account condition to the three major credit...blah, blah, blah. The balance never seems to go down because of all their hidden fees. I started with minimum due of $67 a month. Then when I called the son of ### up they say will you need to pay more. Then I switched my online banking to $80 a month. It it's ok for a few months. Now i get a letter that I am $174.00 behind. So they can asested the $39.00 late fee. And the "Debt cancellation" charges is their greatest rob job. BEWARE ANYONE OUT THERE THAT WANTs TO APPLY FOR A BEST BUY ROB CHARGE CARD...don't do it!
They ###ing suck, and scam you like crazy!
Don't trust HSBC Plus Account Advice from UK
Read the smallest print "hidden away terms" then get your lawyer to check it out.
If you join HSBC PLUS ACCOUNT pay £12.95 per month (lock-in 12 months) you will be offered lots of goodies and promises, like.
“We'll also not charge you any HSBC ATM transaction fees for cash withdrawals made abroad”.
Make a £500 withdrawal transaction abroad, from their approved ATM machine. Then HSBC will effectively, plunder your account and will remove £13.75. without showing a fee on your bank statement clearly not wanting you to notice because they have already taken your monthly £12.95 for this service?
When I noticed I asked for a refund but HSBC used FOUR managers taken ONE YEAR Four months and still reject my claim for a refund. Guess they don't want to set a precedent to refund to all such customers?
Oh yes! If you have a dispute with HSBC here in the UK they recommend that you go to the Financial Ombudsman Service...My experience is, don't waste your time, its not a Government Organization, its a QUAGO funded by the bank you are complaining about. They had my complaint for over nine months and failed me. The subject of a formal complaint against them.
Please read the 29 Aug 2007 “Advertising Standards Authority” Ruling
Here is the link.
http://www.asa.org.uk/asa/adjudications/Public/TF_ADJ_43100.htm
To be fair
Please read HSBC’s defence
best buy manager
I recently purchased a 40 inch Samsung Led tv from best buy, Upon setting up the new system, I encountered some minor problems during the inital setup. I visit the Saugus Store with the Tv manual and surround sound manual and spoke to several sales assoicates about the best way to resolve the setup problems I was encountering, Instead I was told that if I wanted to resolve my problems The store had a service that handled the installation and setup for a fee of hundred and ninety nine dollars for setting up a home theater surround system
I explained to them that I had everything working except for the surround sound and could they show me where I had crossed the connections.
The store manager told me that it I wanted to resolve my problems, I had to purchase there plan for a hundred and ninety nine dollars. I just spent 2, 000 dollars purchasing the product and you would think they would take a few minutes to try and assist in resolving a minor problem.
Instead I returned the product the next day and Best Buy just lost another customer and a sale. I repurchased the same product from another retailer and not only was I able to complete the setup without any problems, the sales associates took the time to answer any questions that I had
WHO NEEDS BEST BUY, THEY SHOULD HAVE GONE BANKRUPT INSTEAD OF CIRCUIT CITY
The complaint has been investigated and resolved to the customer’s satisfaction.
It amazes me how one thing goes wrong, and everyone throws the "They just lost a customer" flag up.
@a l mclaughlin
You had a problem setting up your new tv and surround sound system at your house. How can you expect someone to go through troubleshooting (the system at your house) with you at the store? I'm sure the salesman went over the basics like "plugging the red cord into the red slot and the blue one into the blue slot" and when that didn't resolve it offered to have a skilled technician sent to your house. You can't know it's a "minor" problem like you say until the problem is diagnosed and resolved. And the only way to correctly diagnose and resolve it would be to have a tech sent out or (usually less successfully) assessed over the phone. Since best buy does NOT offer phone support the salesman correctly recommended the right service according to BBY.
Bottom Line ----> You got lucky that it was a minor problem like crossing the cords and such. But what if it was a different problem like a loose solder connection on the surround sound system's mainboard? Some electronics come defective out of box. That's why it is always better from a technician's perspective to actually have a "hands on" approach to diagnosing / resolving technical problems rather than an untrained or knowledgeable description of them .
lowest price guarantee
Lowest Price Guarantee (Not)
I had been looking for a new router for my home internet connection, which I run a lot of different devices on, and had seen that Linksys had come out with the WRT610N Simultaneous Dual-N Band Wireless Router. Which would (and has) increased my connection speed and fixed the lagging. As this was a new item, at about $259.99 when it first came out, I waited for either a sale or some sort of price decrease.
Some time later I saw in a Staples flyer, the router on sale for $169.99 (as now more companies were coming out with there own dual-N routers). So as I have a RewardZone Card and had a $5.00 Bestbuy certificate, I went to Bestbuy to pick it up. When I went to the cashier I showed them the flyer and told them that it was the same product, which they confirmed. They then said that the discount was to big and that they need certification from the customer service (Ok makes sense). So I then went to the customer service counter, and they could not give me a straight answer on to why they could not give me the new router for the sale price. So I left it and a couple of other things there and thought I would get it somewhere else later as they had already wasted my time.
The next week Futureshop had it in there flyer for the same price at $169.99, and it did not say it was on sale, no sale logo and even on the website it said that was the original price. So again I went to Bestbuy, and told myself I would get the router anyway possible. They did the same thing and another customer service representative came to me by the cashier and tried to explain why they could not give it to me at the new price. I went through everything as I had come prepared this time, I showed them the flyer, the website page, that Futureshop and Besbuy are the same company, their price match guarantee which they have on the wall behind them, etc... Finally I just said forget it as they could not give me a straight answer.
So after that I went to Staples and they gave me another 10% off of Futureshops price, no questions asked.
Bestbuy has no lowest price guarantee, so buyers beware.
The complaint has been investigated and resolved to the customer’s satisfaction.
It looks like other people agree with you. There are even some lawsuits about Best Buy not honoring their price match guarantee. http://www.heinsmills.com/best_buy_price_match.html
they probly ased you you wnat a service plan on it you said no.. thats will be teh reson why they ar elike that trust me bestbuy is a worst place to shop.. i quite my job in bestbuy as i been force to sell service plan..
closed account without my knowledge
Hsbc credit card services opened an account for me in dec 2008. I purchased a laptop form best buy upon opening the account. I did not recieve my mail with my card and account information in time to make a payment. So my 1st payment was 30 dys late. I called hsbc and told them what happened and they said no problem they would give me a credit and that wa...
Read full review of Best Buycar stereo installation
Don't ever get anything done by Best Buy in their mobile installation bay. These sorry blokes failed to simply place a seal in my firewall of my car to prevent water from rushing into my car and guess what happened. My car is flooded with over $3000 in water damage and my entire stereo system totaling over $7000 is totally ruined. A 10 cent grommet and some sealant would have saved me 10k worth of damage and the hassle of having to deal with their insurance company which is a nightmare. To put it simply DON'T EVER GO TO BEST BUY AND GET WORK DONE ON YOUR CAR!
The complaint has been investigated and resolved to the customer’s satisfaction.
discriminates against emplyees with serious & deadly illnneses
Boycott best buy for the way they treat their empoyees with deadly illnesses
A letter to best buy ceo brad anderson along with replies from his office ---
Dear mr. anderson;
This is regarding a manager, veronica and another manager named jeffrey at your tech ridge store 1116 who discriminates against employees with serious illnesses! ...
A family friend, larone walker worked there until a few days ago (and is african-american) has a life threatening illness - sickle cell anemia.
He quit because he was constantly harassed by veronica and jeffrey about calling in when his illness was acting up - veronica's excuse was "we just don't know very much about your illness- so you need to provide us documentation about it - ummm - nope - all she and jeffrey needs to know is that he has a life threatening illness that he will eventually die from. jeffrey has even gone as far as using this as an excuse to leave larone off the schedule stating "we know you get sick every month without fail, so we're helping you out by not scheduling you for a few weeks". that sounds like a punishment because he has a illness!
If she wants to know more about this illness - it's called google -
One of your district managers has a family member with sickle cell - so this was never problem until veronica came aboard. i didn’t know that your managers also have a license to practice medicine.
I think once i pay off my best buy credit card (which will be by the end of the year) i will no longer do business with a store that discriminates.
The tech ridge store 1116 needs to issue an apology to mr. walker, offer him his job back and have a sickle cell awareness day -
If this fails to happen, i will start an email campaign against your company, if nothing changes, then i will start a web page called best buy tech ridge discriminates against employees with deadly illnesses! if this still does not get your attention, i will go to the media -
If you don't believe me - just try me -i have a very big mouth!
I hope his family decides to sue.
Thank you -
Denise zuniga
P.s. i have sent a copy of this email to:
Ira bragg-grant
Executive director
American sickle cell anemia association
_________________________
Their response:
Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 14:57:15 -0500
From: marilyn.[protected]@bestbuy.com
To: [protected]@xxxxx.xxx
Denise –
We appreciate you contacting mr. anderson’s office regarding this issue however since you are not the employee directly involved we are unable to address any concerns on behalf of mr. walker. if mr. walker wants us to address this concern directly on his behalf we would be pleased to do so but he will need to contact us.
Regards,
Marilyn williams
Executive assistant to brad anderson,
Vice chairman & ceo
Best buy co., inc.
_________________________________________________
Dear ms. williams -
Thank you for your reply. i am a customer who does business with you extensively! i will be starting an email campaign to boycot best buy and will also follow through with my promise to create a website against this discrimination and i will include your response as well.
Please tell mr. anderson he will be loosing customers.
______________________________________
Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 15:33:05 -0500
From: marilyn.[protected]@bestbuy.com
Denise,
Please do not misinterpret my reply as not being concerned. it is just that we have hr policies in place and without the employee contacting us directly with his concerns we only have hearsay. we are limited to how far this can be investigated and we cannot reply to you regarding this issue due to privacy concerns with one of our employees.
We understand that you, as a customer, may choose to shop to at another store. we hope you will still consider best buy however please understand that there are several privacy issues at stake here. i hope you will consider mr. walker’s feelings before making anything public about his condition.
Marilyn williams
Executive assistant to brad anderson,
Vice chairman & ceo
Best buy co., inc.
___________________________
From: ezunigafamily
To: marilyn.[protected]@bestbuy.com
Subject: re: store 1116 discriminates against employees with life threatening illnesses
Date: mon, 23 mar 2009 15:46:31 -0500
Are these your comments or mr. anderson's comments? has he even see this email? i think you should let him decide what needs to happen.
His mother has contacted your office and your office have ignored her as well! he has complained to upper management and he has been ignored!
Mr. walker is aware of everything that i have written.
When a charge like this is brought to the ceo's attention, it is his job to find out what is going on, not to dismiss it as hearsay!
I will not be shopping at any other best buy as you have lost me as a customer. i cannot condone shopping at a business that treats their employees in this manner.
Like i said in my original email, "if you don't believe me - just try me -i have a very big mouth! "
The complaint has been investigated and resolved to the customer’s satisfaction.
Best Buy should close their doors, they charge for delivery, installation, and REFUSE to hook up a DVD player, purchashed with the new TV, sorry, only a cable box.
They also REFUSE to move broken TV from the room, unless you agree to pay extra.
I'm sure their share holders would love to know this, although after they reported earnings, and dropped 18%,
I doubt many are still on board.
They're rude, and are poorly operated.
Everyone now calls them WORST BUY, or BAD BUY, and both fit perfectly.
A little more blunt than I was going for, Mica, but the same basic sentiment. :-)
There are legal issues at stake here, and while you're all fired up and angry and pounding your fist, it ultimately doesn't mean squat that you're upset about your friend's treatment. It is the definition of hearsay when you write talking about someone else. Otherwise, I could write them and say I knew a guy who had a brother that heard a story about Best Buy mistreating people with illnesses, and that serves no one.
So, if you're really that upset, then just boycott the store and have your friend take legal action. It should be noted, though, that employers are well within their legal rights to ask for documentation when an employee misses work due to illness. It may come across as crass to you, but it's reality. Again, if I went to work at Best Buy and told them I had the bubonic plague and expected them to understand every time I needed a day off, I'd be mistaken. It's not their job to understand the effects of an employee's illness; it's the employee's responsibility to substantiate absences from work.
Also, Mr. Anderson won't be "loosing" customers, he'll be losing them.
Toodles! :-)
change to my avail balance
I have (Or had) a best buy hsbc credit card. I never made a late payment and or ever missed a payment. I had a 3500. Available credit line. Last week I paid off in full my small balance on the card. Today I went into best buy to purchase a new lcd tv. My credit card was denied, while I was in the store I called hsbc. They stated that after I paid off my balance they reviewed my credit and dropped my available balance to $350. This was done without any knoweledge of my own. I told them to close the account and they "best buy" just lost a customer. These banks are running rapid with no accountabilty. All on our tax payer money.. Needless to say our government failed.
The complaint has been investigated and resolved to the customer’s satisfaction.
I last used my best buy credit card in 2008. I have never been late and always paid off my balance in full before any 18 month no interest promos. My credit limit was $7200. I went into my account to check to make sure everything was ok to day as I have not done so for a long time and my available credit is $0.00 with an outstanding balance of $0.00. I was never notified that this was going to happen. I am still able to login to my HSBC account so it seems to me that the account is not closed, but what good is it anymore with a zero limit? How has this change affected my credit score?
Same with me. Got a card in November 2007 to purchase a computer on the 6mos- no interest plan. Paid it off the following month. Had not used card since then so I decided to use it in May 2009 to purchase a GPS unit, just to keep the account active. When I went online to pay it off in June 2009 my limit had been lowered from $2000 to $400. This was the first I'd heard about the decrease. I called HSBC to find out why/when. After being transfered by foreign sounding men, twice, I reached an Amercian sounding lady who told me the limit was decreased in APRIL 2009 due to inactivity. I had her cancel the account. I logged back into my online account and sent an email expressing my dissatisfaction with both HSBC and Best Buy and informed them I would not do business with either of them in the future. I plan to send a letter to Best Buy as well. They may not know that HSBC is doing this and frankly it is costing them sales - at least mine anyway! M - Brentwood, TN
HSBC customer service is in India, hello India, no disrespect to the people in India, but they dont understand anything you say and the guy told me today "sorry about what your going through" literally 10 times until i finally told him to stop saying it. I was told i could speak to a representive from the US and was denied. My whole account is in collections and they are even worse and they in the US, the communitcation i got from the customer service was that my account is ok but then i keep getting calls that its in collection, . My payment arrangements weren't obviously taken seriously or understood. Honestly how can i get good customer service if i am not being understood, then i have to deal with collections and they are complete [censored]. Do not go with this card ever! buyer credit beware
service and warranty scam
I contacted Best Buy on March 18, 2009 to report a problem with the Panasonic Plasma TV I purchased on January 17, 2008. A Geek Squad technician was dispatched to my house to diagnose the problem on March 21st. After a diagnosis, he determined that a major component had to be ordered and replaced. After two weeks and many failed inquiries on the status of the ordered part, the technician returned on April 3rd. He then informed me that another large component had to be replaced and that the repair can only be done at the service center. He also told me that someone from Best Buy will contact me to pick up the TV.
More than two weeks have passed since he told me that Best Buy will call me. My wait continues. In the mean time, I’ve contacted customer service numerous times and spoken to two different supervisors and a few Geek Squad agents. One of the supervisors agreed to submit a replacement request and assured me that I will be contacted with the decision. I am still waiting. Soon it’ll be a month since I first contacted Best Buy with this problem and more than a month without a working TV.
During this ordeal, while dealing with customer service, I’ve spent a lot of time being on hold and explaining my problem to every agent that was connected to me. Furthermore, because of the distance from work to home, I was forced to take a couple of hours from work to meet the technician on April 3rd.
Needless to say I'm frustrated and angry. I shelled out over $200 for the protection plan. If I had known it would be this difficult to get just a response from these folks, I would've never purchased the TV let alone the plan. It's truly amazing how coordinated the customer service group is in employing delay tactics to get rid of me. I WILL NEVER EVER VISIT A BEST BUY STORE AGAIN. I HOPE YOU REMEMBER MY ORDEAL THE NEXT TIME YOU CONSIDER GOING THERE. THIS COULD HAPPEN TO YOU.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Best Buy
![Screenshot Best Buy](/images/business-screenshot/752x348/119880/119880-0.jpg)
One of the key features of Best Buy's website is its user-friendly interface. The site is easy to navigate, with clear categories and subcategories that make it simple to find the products you're looking for. The search function is also robust, allowing users to search by keyword, brand, or product type. Best Buy's website also offers detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.
In addition to its extensive product selection, Best Buy offers a range of services to its customers. These include installation, repair, and technical support services for many of the products it sells. Best Buy also offers a price match guarantee, ensuring that customers get the best possible price on their purchases. The company's website also features a rewards program, which allows customers to earn points for their purchases that can be redeemed for discounts and other rewards.
Overall, Best Buy's website is a comprehensive and reliable source for electronics and home appliances. With its user-friendly interface, extensive product selection, and range of services, it's no wonder that Best Buy has become a go-to destination for tech-savvy shoppers. Whether you're in the market for a new laptop, a smart TV, or a home security system, Best Buy has you covered.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or online service of Best Buy where the issue occurred.
- The date and time of the incident or purchase.
- A clear description of the product or service involved.
- Any communication you've had with Best Buy's customer service, including dates and outcomes.
- The nature of the issue, such as a faulty product, misrepresentation, or poor service.
- Steps you've taken to resolve the issue with Best Buy, and the responses received.
- The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
Remember to be factual and include any relevant information about transactions you had with the company.
5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.
Overview of Best Buy complaint handling
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Best Buy phone numbers+1 (888) 237-8289+1 (888) 237-8289Click up if you have successfully reached Best Buy by calling +1 (888) 237-8289 phone number 6 6 users reported that they have successfully reached Best Buy by calling +1 (888) 237-8289 phone number Click down if you have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number 7 7 users reported that they have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number
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Best Buy emailsonline.communities@bestbuy.com100%Confidence score: 100%Supportinfo@bestbuy.com100%Confidence score: 100%Support
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Best Buy address7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
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Okat and my question is if you bought it from lowes. how did Best Buy overcharge you? Lame man