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Best Buy Complaints 1146

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3:31 pm EST
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Best Buy no lemon fraud

I am beyond my wits end. Words can not express the extent of frustration and living hades I have been put through by every level of Best Buy over the course of the last two years...especially the last two days. Let this post serve as a warning to anyone who buys products from Best Buy (worst service) along with a "Protection Plan". 1st, let me state that the terms used by Best Buy associates such as “Early Replacement", "No Lemon Policy", or "Exception" are fictitious. I have also come to learn that regardless of how unique your situation is and how many times you have been lied to, Best Buy will never make an exception to take care of a customer who has been wronged. Here is my nightmare, in part... I have spent thousands, not hundreds, thousands of dollars at BB over the last few years. I have even waited in the the freezing cold for over 8 hours to buy a laptop on Black Friday. My TV saga started in Jan. '08 when I purchased a Samsung 55'' Rear Projection TV...got it home...it was broken (bad HDMI input). I decided to spend twice as much money and buy a top of the line 46'' Samsung LCD. Within less than 1.5 years, the LCD panel started to de-laminated (came unglued) causing dark spots. I had the LCD replaced under my PSP and within 2 months, the 2nd LCD became de-laminated even worse. I called for a replacement on Nov. 1st '09 and the technician arrived 30 days later. Between the time I called on 11/01 and the tech arrived on 12/01, the capacitors in the power supply went out (common issue I found out). I figured, since the Geek Squad guy was coming out anyway, I would just tell him then, so I didn't formally report this 3rd issue. While he was here yesterday, he repaired my power supply and replaced the LCD again. Then plugged the TV back in and nothing. It was dead. No TV at all. At least before I had a viewable picture. Now what? I asked the GS Tech to put my old LCD panel back in (at least it powered on) and send the bad one back. He would not, as it is "against our policy". So now I'm stuck with NO TV at all. When he called to order another panel, he recommended to the parts guy that this lemon be replaced, not repaired. The parts guy disagreed and ordered another >+$2, 000 panel (more to repair it than replace it of course). All while I'm stuck for another 14 days to 1 month with NO TV. NO TV. I decided to call BB and file a complaint. Boy was that a colossal failure. After 2 lost days at work and hours and hours of being on hold, transferred and lied to, I have no resolution. I have been lied to by line level employees, 1st level supervisors and 2nd level supervisors. 3 different people, from Geek Saqud to Customer relations, have empathized and stated my situation warranted an "early replacement" under the "No Lemon" policy. I have spoken to at least 7 different people in every department possible and I keep getting re-directed. I keep getting told, "but the policy says...". I respect that, however, where in the policy does it state if you have a "functional" yet defective product on the day of repair, then a completley broken product after the repair, do you have to be stuck with nothing for another month? There are many other incidentals here (like losing programs on my DVR each day I have no TV now), but this comes down to principle and service, and recognizing a unique situation involving a loyal customer who has spent thousads of dolars at Best Buy, only to spend two days in BB hades with a lemon TV, losing 2 days of work and being lied to. Not to mention, I will be out another $200-$300 on a new PSP even if they did agree to replace my lemon. There are always exceptions. But unfortunately, Best Buy could cares less how many customers they lose, how many lies are told, how many incompetent people they employ, how convoluted their so-called "customer service" is. I don't know how this will turn out, but regardless, I will never spend another dime at Best Buy again after this. I will also share my horror story with anyone who will hear, and warn them not to buy products from Best Buy, because of the potential hades that will follow if they have a lemon. The Best Buy Protection Plan ONLY protects Best Buy, not the customer !
As an aside, while I was on hold for an hour or so, I decided to research other BB customer horror stories. I came across this interesting one, where a customer called their local congressman to report being wronged by BB. The congressman contacted a local TV station who contacted BB. Not only did BB call with an apology and swift replacement (TV), they also compensated the wronged customer with $850 in BB gift cards for the inconvenience. I have NO TV now thanks to BB. I will be contacting my congressman and local news media and BBB as well. I feel certain my situation is even worse than the poor guy in this story...
http://abclocal.go.com/kgo/story?section=news/7_on_your_side&id=6643937

I am willing to join a class action.

Best Buy Case #[protected]
[protected]@yahoo.com
M. Leotta
Columbia, MO

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9:13 am EST
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Best Buy door buster

Hi,

Me and my friends went to best buy for door buster on thanks giving friday. We are basically from India. With no proof we were told that we are from same household and he didn't give coupons for us, saying only one coupon/household.

This happens only reason because we are from different country. This really hurts a lot.

One of my friend got coupon. There is some cheating in laptop price as well. Which they increase the price of laptop by 40$ (saying its optimized ... ).. Atlast we came back without buying anything.

Already I heard alot from my friends about all frauds they are doing in Best Buy auction.

Please try to avoid buying in Best Buy

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hjbpnb
Santa Clara, US
Nov 27, 2009 11:09 pm EST

I'm from another country also. Don't play the race card. This country or any other one does not need it. Grow up .
By the way, I don't like BestBuy AT ALL, for different reasons

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3:39 pm EST
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Best Buy ken brigs

Placed an order two weeks ago, has yet to arrived even though the BBGS states the order shipped. Cannot make phone contact with person. Emails are not being answered. I'm trying to cancel the order but with little success.

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Tom Reimers
US
Aug 04, 2015 2:43 pm EDT

They must run this business out of their garage. Horrible customer service...Won't even respond to email requests for updates on order. Don't do business with this bunch of mis-fits...They will make you look really bad to your customers...

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Best Buy Golf Supply
Orangevale, US
Dec 03, 2013 7:56 pm EST

Dear Valued Customers, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.

Thank you

BBGS
Ken

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tomtt2
Bluffton, US
Feb 24, 2013 12:01 pm EST

Like so many others, I placed an order with BBGC then waited for the normal shipping information/updates. None ever came. I sent two emails to their Order Status address, no response. I called the Customer service three times and got only a message. I left a message to please call me, but no call. I checked the address on Google earth and found out that it is in the middle of a parking lot in front of the UPS store. I guess that is where BBGS has a PO box. I finally sent and email telling BBGS to cancel the order and that I would not accept the item after the receipt of my email. I still have heard nothing.
I see that the BBB complaints are piling up as are reports on this site and [redacted]s site. Too bad there isn't a better way to warn people to stay away.

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golfguy
US
Mar 31, 2011 12:35 am EDT

This place is horride, placed order, first one says canceled, placed again, no change in status, finally e-mail them no response after 30 attempts. Finally an e-mail saying order will be shipped that day, 4 days later, status says shipped, no tracking number. Still no answer to 100 calls and e-mails, but no charge on credit card even though it says shipped. Called credit card company and told them the story, they said they have been working on a case against this company and wants to keep updated to the status, to make a long story short, I called and left another message and said cancel order because I don't want the product and my card will not be accepting charges. Go through golfsmith.com you get great customer service, fast shipping with a tracking number, slightly higher prices but worth the hassle free purchase experience.

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Bestbuygolfsupply is a joke
US
Mar 20, 2011 1:27 am EDT

This company is such a joke...please please no one order anything from them. There are so many good golf supply companies out there. They will not answer any calls of return any emails. My order was done Feb 4 and after many many many calls and emails I still have no merchandise or response from them .It is now March 19, 2011 and nothing. What makes me sick is they have my credit card info and unless I just cancel the card who knows what this scam of a company will do.

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WILLY3416
gulfport, US
Feb 16, 2011 12:50 am EST
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same song second verse, no return emails no return phone calls, WILL NOT DO BUSINESS WITH AGAIN!RIPOFF INTERNET SCAM!

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parolla
Chilliwack, CA
Dec 19, 2010 10:38 pm EST
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Just to let anyone know that I did receive the grips. I did not get any tracking number and no communication from this company. The shipping was very very slow. But did come. Be patient. Still got what I asked for.

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parolla
Chilliwack, CA
Dec 13, 2010 6:05 pm EST
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Same issue here, placed order for grips Nov 11/10, showed as shipped. I have called and left emails and you can't speak to anyone and no contact what so ever. I too wish I would have read this site before placing my order.

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Golfing Now
Woodbridge, US
Nov 29, 2010 7:40 pm EST
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Same issue here, placed order for grips 7 weeks ago, showed as processing for six weeks, sent a email to cancel the order and two days later showed up as shipped. I live thirty miles from this company with a stated one day delivery time, well its been eleven days since the order was shipped and still have not received my grips. After several calls to Best Buy golf I have yet to receive a returned call. Wish I checked this company out before placing a order.

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Backspin9
Arlington Heights, US
Nov 18, 2010 7:30 pm EST

Placed an order with them on 10/16 for grips and shafts. On 10/21 I called and emailed for a status on the order and got no response on either. On 10/25 I got part of the order, the grips, and they were the wrong ones. I called and emailed again telling them to immediately cancel the order. A few days later the correct grips showed up and they had been shipped after I had already cancelled. Called and emailed again with 2nd request to cancel the order and got no response. Told them that this order is cancelled and that I would not accept any more deliveries. The following week, the shafts show up by FedEx and I refused delivery. I disputed the charges with my CC company and got a credit after providing them with proof of how horrible this company really is. The only response I got from them was to threaten me with collections. No acknowledgement that they shipped merchandise after the order was cancelled. I buy a lot of golf repair parts and tried them just to save a few bucks, but it was a huge mistake. I wish I had done my homework on this disaster of a company and saved myself a lot of hassle.

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11:29 am EST
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Best Buy bad employer

Best Buy has got to be the worst place to work for ever! They only hire part time and no matter how good you are they will harrass and harang you in the ground over small garbage they are more concerned about their bottom line than they are about their employees or customers! Their management are snobs and suckup brown noser's and apperently the only way you can get ahead with them is not by working hard or being honest it's only by sucking up! Trust me when I say you would rather work in fast food before working for these idiots! Don't trust them any farther than you can throw them and as far as their " Black Tie Protection Plan " That they will try to sell you very hard and their calibration? Well let's just say their Black tie plan is not all it's cracked up to be because they will try to sell it to you saying it's a repair or replacement? This is somewhat true but what they do not tell you is that the black tie plan? if you need something replaced well it will not get you what you bought at first I personaly wittnessed them shafting people with it and their calibration? Well let's just say it's not everything they claim it takes a nice bright clear picture and makes it dull and boring looking with no real inprovment...so be warned in other words caviot emptor " let the buyer beware!
Signed
A former best buy employee or is the worst buy? I leave that part up to you!
BEWARE!

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newlywed10
Arlington, US
Apr 13, 2013 9:23 pm EDT

It's nice to no longer be with a company that treats their employees like replaceable fodder that has no feelings, goals or individual needs but can be lumped together as a unit and expected to function like a cookie cutter, copy and paste, drone with no learning curves. And then when they don't need unit number you, they sling you around like a cat with dying mouse until you KNOW you were never (insert GM compliment or certifacte given here) and all your "friends" let you know everything they really thought about you through the grapevine, "oh her, ya she's lazy, crazy, steals, lies, no one likes her." I worked for best buy for two years and was recognized by corporate management for my hard work and was then fired because my mother GAVE me her rewards zone certificate she didn't want, an actual GIFT, and I used it to buy a drink. They fired me for it a few weeks after my husband and I got back from our honeymoon. Oh did I mention my husband and I both work at the same best buy. Ya that's right the fired me because I married my associate, they worked to find the most pathetic excuse to separate us but they don't do anything about managers have sex with employees, in the store, or GM's who come to work drunk! My husband is much harder to replace than I was so I was singled out and fired. But not before being interrogated like a criminal for two and a half hours without being allowed to see evidence or proof of any kind for their accusations and told how to write my letter to corporate. Then I was left in the dark for weeks and final brought in to be fired over a coke. Then when I came to the store to eat lunch with my husband just like ALL the married managers wives to I was kicked out of the store in front of all the people who were still my friends even though we didn't work together. Then a week later the GM tells my husband I hope there are no hard feelings and your wife is always welcome here. I hate them all and can't wait to see the company crash to the ground. The change their business model every quarter which costs who knows how much but the new business models never meet the complaints of the customers.

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Coolidgecollegegrad
US
Jul 21, 2011 8:53 am EDT

I used to work for best buy as a wireless sales consultant and at first thought it was a great job till my supervisor started giving me all the hours he didn't want to work especially on holidays and in January I got laid off not because I did a bad job but because the supervisor got paranoid and thought I was trying to turn him in

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califb
US
Aug 02, 2010 4:05 pm EDT

You must mean "Caveat emptor, " but we'll just forget about your spelling issues. The reason you think a calibrated picture looks darker is because it is. It is meant to lower the sharpness, brightness, and blue colors that manufacturers intentionally crank up to make a picture brighter. In other words, brighter is not better. If you take a photograph and then take the image and increase the color saturation, brightness, and blue tint many would think the picture looks better but it's not the real image that you photographed. That is the whole point of a calibration, to give the customer and true-to-life or true-to-cinema picture rather than a overly bright saturated image. Many customers don't understand this because it is so ingrained in our head to think that brighter is better. That's how manufacturers sell televisions in the first place. They sell televisions based on their bright colorful images, not on how accurately they can recreate a film they way it was made in the first place. As for Best Buy's protection plans they are some of the best in the business which is why they may cost more than other companies because they almost always cover a whole lot more than just an extended warranty.

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XenoMiang
Dallas, US
Dec 16, 2009 12:43 pm EST

I must be one of the lucky ones because I really like my job and the people that work there, including managers. I've actually never seen such hard working managers in a retail store before, mostly managers just sit on their ###. I've had feeling exactly like this about jobs in the past but I'm happy, at least for the time being, at Best Buy.

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yaya2
CA
Dec 11, 2009 10:29 pm EST

I currently work for Best buy as a seasonal P/T merch guy or whatever you wanna call it. Ive been working here for 4 weeks now and I gotta say that your comments are bang on. In my departement, the management consists of an 18 year old power hungry supervisor kid, and a 30 year old arduous senior . Since I am the only new guy and pretty much at the bottom of the ladder (Job until school starts back up in Jan btw...), they harrass you for everything. They expect 110% effort and want their work done within the first two hours. Understandable but come on. They expect me to do all the prcing and coporate batches and cleaning by 8 am, while the supervisor and senior do nothing but walk around and make sure im doing work and then yell at me to work faster while they listen to their ipods and sing christmas carols in the warehouse. I guess thats in their job description. They also dont give a ### about what you have to say. Its basically their way or no way. So if you have any concerns or wondering WHY things are done this way not that way, they threaten to send you home (personal experience). I should've taken the job offer at future shop. Heck, during my interview at futureshop, the manager even said that lots of people make the switch from best buy to future shop. At first I didnt really take this thoughts seriously but now I understand. Stay away from this place if possible! If you MUST get a job here, then apply for sales. You pretty much do dick all besides help customers and dont even bother to help the merch staff when they are not busy (which they are required to do by management standards but it never happens). Instead they just do a bunch of figures eights in their respectful departments while listening to music or texting. Heck that will probably even make you more of an ### but thats your choice.

God, I never had a job where I got this angry with less than a month of working!

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donebeingbullied
Provo, US
Nov 03, 2009 7:08 pm EST

Oh yah, you should try working for Hit Web Design.

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My mom needed a computer so we went to Best Buy. I found one with salesperson's help, he was very helpful and nice. Went back in when Mom arrived, found him again, said we'd take it. He checked stock and found only demo was left. Other salesperson left his customers to check stock too. He never made it to the computer because our guy said only the demo wa...

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Best Buy warranty fraud

As a retired Marine it is my upmost concern that all my service brothers, along with every hardworking American consumer receive this information to avoid the extreme hassle and waste of time that bestbuy put on my family and me. Last December my Wife purchased an ipod touch for me as a christmas present. We then went and purchased the two year extended warranty on it, mostly due to the fashion the associate promoted the warranty to be, the associate promised that it would cover accidental damages and would be a very simple easy process if the device would need to be exchanged. Since the warranty is about two pages long worth of fine print we made the mistake of taking the associate's word and purchasing the warranty. This past September 14th I took the device in because the battery was not charging or holding a charge. Right from the get go it was a complete nightmare! All the geek squad reps were completely unprofessional and treated my wife and I like some sort of cons. They finally took the ipod to what they said would be looked at and told us they would contact us as soon as they would know something(all our contact information was provided to them). After waiting and waiting and waiting on Oct 21st I personally went up to the store(best buy Rosenberg Texas) and asked what was going on with my item. And what a suprise, they had received it and somehow had just forgot to contact me. The bag where they had placed the ipod had a date of Sept. 30th. The worst part is they claimed that the device was water damaged and that I only had a standard warranty that did not cover that type of incident. After speaking to a supervisor which was completely rude and unprofessional, I was out without nothing! And they even tried to charge me a labor fee despite nothing being fixed or replaced on the item! The supervisor asked me what I thought would be fair and I stated to repair or replace the device and he stated that he could not just give me $229.00, I stated that I guess thats what his company's reputation is worth then, and that it is clear how much they value their customers! Today Oct. 22nd I went up to the Apple store located in the 1st Colony Mall in sugarland Texas, mostly due to informing myself that the liquid sensor that it has was actually not showing a positive test. The representitive I talked to at apple looked into it and had his tech ppl check it out and suprise suprise there was NO WATER DAMAGE to the device as best buy had stated! Thankfully Apple replaced the Ipod on the spot and I will be following up on getting everyone I delt with's info at bestbuy Rosenberg to file a complain. I clearly believe that they used the "water damage" as a copout and it is very sad of how badly they treat and respect their customers! This whole situation comes across as a clear FRAUD to me! Maybe now that circuityouknowwhat is bankrupt bestbuy is overconfident and feels like they can treat customers as they feel, but as we all know we live in the wonderful age of information and CHOICES! Last time I set foot in bestbuy!

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TheWayItIs
US
Jul 10, 2011 3:59 am EDT
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@Gerh74 - If you still have evidence of what the Apple store did, file a complaint with your local BBB and /or your state's division of consumer affairs to at least refund your plan price. Look, it's the principle at this point. The plan administrator is NEW Corporation - BBY sends prospective repairs to a service depot. Unfortunately, what sales people say is HERESAY, generally wrought with half-truths and deceptions and you have the right to cancel the over a period of time. Fine Print is made for lawyers, not for consumers to scrutinze in the stores. Best of luck. Buy online at great companies such as Amazon.

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Honest Consumer 4 ever
Coral Springs, US
Jul 06, 2011 10:57 pm EDT

It is horrible what you and much of us are going through when it comes to the warranties and best buy. I just got a really bad experience like you with my ipod today. they even erased all my data without asking me the lady in Coral springs fl Jessica and the so call manager David weren't really helping me with anything and when i call the 1888-bestbuy they think that with just a $30 gift card can resolve all the problems pleaseeeee. they erased all my information without my permission. When it comes to sell they are really friendly people but as soon you walk to the store to talk to the Geek Squad or the customer service you can even see with their body language that they are arrogant and ignored people.
I been buying for more than 18 years in best buy but since this incident. I wouldn't recommend this store to anyone specially when it comes to FIGHT Warranties. Next time ... Ipod Store.

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Best Buy wouldn't honor price match when terms met

Sears had a 3 day sale on the Sony KDL-40VE5 for $899 with another 10% off in-store instant coupon for a net $809 price before tax. Best Buy had the TV for $1199. Sony just added a $300 spiff to retailers for the TV which Best Buy did not reflect in their price. Best Buy policy clearly states they will match price including instant rebates on in-stock items, regular stock items at a bricks and mortar competitor. The sales person at Best Buy confirmed the price and availability of the TV at the Sears down the street from Best Buy. The store manager on duty Keon, in the Marlborough, MA store said he wouldn't honor the price match because they would lose money. WHAT! Nowhere in the store policy does it say that.

Stay away from these idiots. They can't even follow their own policies even when it's read to them.

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ogie
los an, US
Oct 09, 2009 9:16 pm EDT

why not just pay the $1199?

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Best Buy fraud

Dont buy from this people, is a nightmare, I will never buy online from this company again, the dont care about the customer, the only want to sell you, is a scam, fraud, really bad.

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karleebarlee
New York, US
Sep 30, 2009 8:07 pm EDT

just a suggestion - to have your complaint taken more seriously, try releasing your caps lock button.

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Best Buy No response to my e-mail

I bought a western digital media player online from best buy on september 18, 2009, for $119.99. six days later, their website price was $99.99. i e-mailed best buy customer service ([protected]@bestbuycanada.ca) to ask if their online price guarantee pertains to their own website and not just their competitors'. i was hoping for a $20.00 rebate, based on their 30 day price guarantee. that was september 24. on september 25, i checked their website and the price had jumped back up to $119.99. by september 28, absolutely no response from best buy (not even an acknowledgement that they received my e-mail). on september 28, i resent the message with a plea for a response. on september 29, i resent the message, begging somebody to acknowledge me. today, september 30, i resent the message. it appears that best buy has no intention of responding to my inquiry. i guess they think that if they ignore me, i'll go away. maybe they're right, but i can still post here that i feel this customer service is the shoddiest i've ever encountered. i will not be purchasing from this company again. merchandise is only half the sale. you have to follow it up with stellar customer service if you want to survive in this economic climate. too bad nobody at best buy realizes this.

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Best Buy robbery

Three months ago on 12/12/07 I went to bestbuy in san antonio and purchased a hd home theater and hd dvd player for the total $4000.00. The dvd player was $399.99 Now to be told that the movie makers are no longer going to use the hd dvd format so that now means that I will not be able to buy new movies for my dvd player. I received an email from bestbuy saying I could use there trade in to buy a blue ray player so I inquired in there trade in site for the player and 10 new movies and they offered me $56.70. I then phoned the store to see if they had any other offers and explained the situation to the sales assistant only to be told she only earns $9.00 An hour and was not interested. I then phoned head office to be told it was not there problem so whose problem is it besides mine. Either the multimillion doller movie makers who dictate to there customers what format they are going to use. Toshiba the makers of the dvd player or bestbuy who only sold it to me 3 months ago. Somebody must have know that this format was not going to be used anymore, so here I am with a hd dvd player that I can not buy hd movies for I can just use ordinary format movies on a $4000.00 Hd home movie theater it is about time someone stood up and admitted this is robbery to the working class as usual the rich get richer

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Charlied72
Falls Church, US
Oct 25, 2009 5:51 pm EDT

Why didn't you do you research your fault not bestbuy.

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Best Buy very bad experience

I purchased a 42 plasma TV from BestBuy in Feb of 2006. I also purchased a 4-year extended warranty for it. In July of 2008 the set started to have several issues. I called Best Buy and they had a local service center pick the TV up for repair. It was picked up on July 18th 2008. I have not seen my TV since. The service center is unable to repair the set due to unavailable parts. Not to mention, the service center is a boarded up storefront in the worst part of town. I have photos of the service center. The service center rarely answers their phone and never calls back when they say they will. Best Buy also never returns promised call either. Two different supervisors over at Best Buy put in replacement requests. Both of which were denied by their insurance carrier. So now, my TV is still sitting at the service center after 4 months, with no hopes of being repaired or replaced at this point. Best Buy has FAILED miserably in fullfilling their warranty obligations on this item. I have documented all calls made to Best Buy as well as the TV service center showing the dozens of times and countless hours I have had to spend trying to get this resolved. At this point, I doubt that we will EVER get our TV returned to us in working order, or replaced for that matter.

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Best Buy scammers

My son has a learning disability that requires him to use a computer in school. We purchased a compaq laptop computer from best buy on 9/16/06. We added an all inclusive 3 year service plan as told to us by the salesman. Up until recently we had not had any problem with this computer. Several weeks ago we took the computer to the geek squad at best buy. My son explained the problems the computer was having and a diagnostic was done. The service tech claimed he could find nothing wrong. In less than a week, the computer was shutting itself off each time my son tried to use it. We took the computer back to the geek guys on 12/19/08. My son again explained the problems as we were told that best buy would send it out for repair and it would be 2 to 3 weeks. This was not that big of a problem at the time because it was the holidays and school was closed. On 01/07, my son called best buy to see if his computer was back, since school is back in session and he is having a very difficult time without it. They put my son on hold for a few minutes. When the geek guy got back on the phone he told my son that ten minutes ago they realized his computer could not be repaired on site and would now send it out for 2 to 3 weeks for repair. (We had best buy on speaker phone so I did hear this conversation myself.) My husband called and spoke to the store manager later that day and was told all he could do was "expedite" his repair order. So, basically we paid an additional $250.00 At purchase for a service contract that covers absolutely nothing. Now, as a family, we have purchased thousands of dollars worth of products from this store, each time purchasing a service contract though never needing to use one. How does best buy get away with this? I was clearly told at the time we purchased my son's computer that anytime during the next three years his computer would be repaired or replaced in a timely manner. This computer was $500.00 And like a fool I paid another $250.00 For a service plan that doesn't cover anything. And, to add insult to injury, we just purchased a new desktop computer over the holidays and paid for another useless service contract. We will never use best buy again. My son is so upset. He can't get through another 3 weeks without his computer. I just looked into renting a computer for him and that will cost $400.00 For 3 weeks. I may have to buy him a new laptop, but I won't be going to best buy! I would think that in this economy, big stores like best buy would want foster good consumer relations. Today alone I spoke with teachers, mothers, students, even my doctor about not shopping at best buy.

I found out I am not the only fool in this town! Not really very comforting.

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Lenny
US
Jul 04, 2009 6:54 pm EDT

I purchased a Westinghouse 32" LCD TV from Best Buy in 2005. When I purchased it I was also offered an extended in home warranty which I bought. It was presented to me as a no hassle, prompt action, repair/replacement insurance that was worth the $400.00.

I started having problems with this TV late October of 2008. The TV started having splotches on the screen that seemed to grow. I called Best Buy concerning this problem on 18 November 2008. The technician scheduled me for an in home visit on 5 December 2008. Their reasoning for not being able to schedule an appointment for earlier than 3 weeks is lack of manpower. I received a call from Best Buy on the morning of 5 December 2008. The technician had called in, and there were no other technicians available; they also stated that they need to reschedule and that it could be another 2 weeks before someone is available. They told me the alternative was to schedule an appointment for a week later, (12 December 2008) in which a 3rd party repair center would take care of the repairs. I accepted this appointment.

I received a call from (the 3rd party) on the evening of 11 December. They explained to me that they had scheduling conflicts and would like to reschedule the visit. I told them that this was not acceptable at all. They kept the appointment and they service technician visited us on 12 December. The technician took a look at the TV and decided that the back panel was seperating from the front panel. He wrote on the work order in the Service Performed block "Needs Panel" and "2 Weeks". This turns out to be abigous since he did not explain what 2 weeks meant.

I called Best Buy on 15 December to find out what that status was. At that time they stated that they had no status and that I needed to give this 3rd party 3 business days to update their records. Since this call I have called Best Buy on 6 occasions and have spoken to 9 seperate Best Buy customer service reps to deal with this. I have been told that the parts have been ordered, then I was told they never were placed on order, they also told me that no one knows for sure until the 3rd party is contacted. As of the 26 of December no one knows the status of the repair or part, including myself. It has been over 5 weeks and the TV is still not repaired.

The bottom line is I paid $400 for an "insurance" policy that does not seem to deliver. I have received misinformation and the run around and my TV still has growing splotches.

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Ashley
US
Aug 05, 2009 6:01 pm EDT

I was trying to find out what to do with the tv, (LG plasma 42"&home center system) we bought in sept of 07 because the sound is not working right. I have an extended warrenty with best buy techs, and i was speaking to Mark the asst. mgr. at the westland store located on cowan rd. explaining the problem with the tv and the geek squad in which i first called for repairs. The geek squad said it would be a 200.00 dolaar charge for them to come out and check the tv, i said no and called the store again, they set up a time to come out today 6-26-08 between 8 and noon fine, today they called before they came out and said there would be a 100.00 dollar charge and it had to be paid in advance before they would send anyone out..i then called Mark the asst mgr. and was explaineing the problem i had with the tv and the geek squad and he plain out right hung up on me...To me that is bad bussiness and i guess best buy atitude is anything you want untill you buy it and take it home then it is your problem..Never agian will i buy another item from best buy or at least not this store, they must be trained to do this in order to sell a product then it's your problem..Take my advice don't go to this store bad personel they will sell you anything then it's your problem not theres, they just have to hang up on you...

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I contracted with Best Buy to put a LCD TV on the wall. the first time they came out theyhad the wrong bolts. They said they would order new ones, after a week I called and no one had ordered any. I ordered them on the phone and two weeks later they came out to install with the new bolts...You guessed it wrong bolts. Now when I call back no one really...

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Best Buy awful, awful, awful

I PURCHASED A $1, 100.00 L G dryer Nov. 28, 2003 which was delivered Feb. 17, 2004, I also purchased a 5yr warranty, which has been used once for the same dryer. Just prior to the expiration of my warranty, the first day for repair was Nov. 28, 2008, called left stating they were unable to make it called and get another appt., then I was given an appointment for Dec. 11, 2008, no show, around that time my day passed so it took me sometime to get things together. I called again on Jan 16, 2009 and was given an appointment of Jan 30th. Well on the 27th of Jan they called and changed the appointment to Feb. 7th, 2009. Now that I'm requesting an earlier appointment I am now been advised by a supervisor in consumer relations, I am out of warranty and I would have to pay for any repair work.

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Best Buy stay away

Stay away from this company. I ordered components early November...was told it shipped December 15...asked for a tracking number and was told I was a crook. Thankfully my CC company was able to get me money back. The owner's name is Ken...he is very rude and would not send me tracking information. Just google their name and you will see many more instances of how they treat their customers.

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Poke N FL
Jacksonville, US
Sep 10, 2011 4:25 pm EDT

placed an oder for golf grips and supplies ($155.42). They showed "processing" for 4+ weeks then "shipped" on 8/19/2011. Order never received, emails and phone messages not responded to, etc. I called bank and stopped the payment and emailed BBGS to inform them of the cancellation.

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V. DeGiorgio
Mansfield, US
Aug 16, 2009 12:02 pm EDT

Ordered product on June 9, 2009 and credit card was charged. Have not received product as of August 16, 2009.

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Best Buy Golf Supply
Orangevale, US
Dec 03, 2013 7:58 pm EST

Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicly apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.

Thank you

BBGS
Ken

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Brittany1024
US
Mar 30, 2011 5:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also have the same problem. No one will call me back or tell me where my item is! It's been 3 weeks and nothing to show for it.. Never do business with people like this.. I will be calling my credit card company for a refund.

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Best Buy Golf Supply
Orangevale, US
Mar 19, 2010 11:52 am EDT

Dear Mr Degorgio, We are showing that your order was delivered to you can you please give us a call so we can find out what has happened. Thank you very much Best Buy Golf Supply.

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I purchased a brand new laptop from best buy on 8/5/09. Purchased Kaspersky internet security 2009 per the advisement of the clerk. On 8/24/09 My computer stopped working properly. I called Best Buy and they told me to bring it right in. They then said they had to run a diagnostic on it. It took them 9 days to accomplish this task. Then they called me and...

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Best Buy bait & switch 2

here is what i wrote before to best buy. still absolutely no response! incredible the lack of response. i will never ever set foot in one of their stores again:

here is email i just sent to best buy:

i went to your store in enfield, CT today to look at 2 big screen tv's advertised on the front page of your weekly circular. after searching exhaustively, i could find neither on display. a store employee who was talking to another customer was there, and i waited until a lull in their conversation to excuse myself and ask if they were on display. he said he'd have to look it up, then ignored me. i left to search again, saying, "when you get a chance, please look it up". i waited another 10 minutes, again not finding the advertised items. there were other sales people in the store, but none in that department, and no one approached me to ask if i needed assistance, even though i think i made it obvious as i wandereed down the aisle, comparing the items to your circular. mind you it was dinner time, about 7PM, and there were few customers in the store.

now i dont begrudge your employee from finishing his first sale (if indeed that was what he was doing, as they seemed to be having a lot more laughs than i usuaully have with salespeople). but the lack of assistance led me to just leave the store. back when circuit city was in business, whenever i went in there i was helped immediately. thats why i bought fridges, ovens, microwaves, stereos, airconditioners, and other things from them. in other words, you customer service sucks. well there is nothing i can do about that, except keep out of your stores in the future -- and ps -- when i boycott a brick and mortar establishment, their internet version gets the same treatment.

further, i find it astonishing that you would go to the expense to advertise products on the front page of a national circular, and then not even have them avalable for inspection during the time they are on sale. except, of course, unless you are doing the old bait and switch: advertise a good deal just to get people in, then not have the item available. and that is something i can do something about, as i believe it is illegal under consumer protection laws of both CT and MA. I will contacting the consumer protection agencies of both states forthwith. -- joe

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Best Buy laptop held hostage by the geek squad

On July 27th, I took my laptop to the local BestBuy Geek Squad to repair a crack in the screen. I wasn't sure if it was covered under warranty - apparently not - so agreed to the repair cost and paid a deposit. After a reasonable 3 week wait, I called the local store to find out the status. The employee had no information except what was on the tracker, that of course, I could read myself. It's now September 3rd, and my laptop is still not repaired. A couple of weeks ago I complained on the online corporate website about the bizarre length of time this is taking and received a phone call from a store employee last Fridaywho just read over the phone everything the online tracker stated - laptop received, parts ordered, being repaired -then on 8/17 parts were ordered again and nothing has been posted since!
Needless to say, I have lost all confidence in Best Buy and the Geek Squad and will never purchase another item from that franchise.

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Best Buy Bait & switch

Here is email I just sent to best buy:

I went to your store in enfield, ct today to look at 2 big screen tv's advertised on the front page of your weekly circular. After searching exhaustively, I could find neither on display. A store employee who was talking to another customer was there, and I waited until a lull in their conversation to excuse myself and ask if they were on display. He said he'd have to look it up, then ignored me. I left to search again, saying, "when you get a chance, please look it up". I waited another 10 minutes, again not finding the advertised items. There were other sales people in the store, but none in that department, and no one approached me to ask if I needed assistance, even though I think I made it obvious as I wandereed down the aisle, comparing the items to your circular. Mind you it was dinner time, about 7pm, and there were few customers in the store.

Now I dont begrudge your employee from finishing his first sale (if indeed that was what he was doing, as they seemed to be having a lot more laughs than I usuaully have with salespeople). But the lack of assistance led me to just leave the store. Back when circuit city was in business, whenever I went in there I was helped immediately. Thats why I bought fridges, ovens, microwaves, stereos, airconditioners, and other things from them. In other words, you customer service sucks. Well there is nothing I can do about that, except keep out of your stores in the future — and ps — when I boycott a brick and mortar establishment, their internet version gets the same treatment.

Further, I find it astonishing that you would go to the expense to advertise products on the front page of a national circular, and then not even have them avalable for inspection during the time they are on sale. Except, of course, unless you are doing the old bait and switch: advertise a good deal just to get people in, then not have the item available. And that is something I can do something about, as I believe it is illegal under consumer protection laws of both ct and ma. I will contacting the consumer protection agencies of both states forthwith. — joe

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Valerie
Valerie
US
Jul 08, 2008 2:00 am EDT

Went into Best Buy today to buy a Wii Fit. Sales guy went and found one for me in the back. It was the last one in the store. He walked me to the register where we were met by some managerial type idiot who decided that my Wii Fit belonged to the lady standing in the checkout area who had allegedly "called to put it on hold" despite the fact that it had no note on it, was not set aside, and was found for me by the other sales guy. I asked what he thought he was doing (his name was Eaten), and he told me that she called. I said I called. He literally took it out of my hands. So surreal. Then he told me to leave because I was upset. I will never shop at Best Buy ever again. There is always another outlet. I already got a Wii Fit somewhere else.

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Samara
US
Sep 28, 2009 4:44 pm EDT

My husband and I recently went to Best Buy in Paramus, N.J. to purchase a new washer and dryer. After taking time to find the pair we loved we then proceded to buy them. Before we left the store we were informed that they no longer had the washer, they were not making that model anymore. Disapointed, the superviser gave us and option to buy the floor models for a bit less money. We agreed, so they did a return on our sales slip and gave us our delivery date. We inspected the machines and had a form to fill out showing what scratches were on the pair. When they arrived there were many more [very noticeable] sratches on the both of them. I was very upset and should have told them right then and there to bring them back, but needed a washer terribly! Before I even had time to think one of the delivery men took a scrubby sponge off of my slop sink and started to scrub the scratches. He totally ruined it now! The paint was scrubed off! The other driver felt so bad he said he would hook up my dryer for free![we paid for the washer hook up but not the dryer] I even gave him a $20 tip! for doing that. Still upset he informed me to call the Best Buy in Paramus and they will help me or even let me return these if I wanted to, so I said O.K. He had me sign a pink slip stating that the machines WERE DELIVERED. That Saturday my husband and I went to the Paramus store with my picture phone showing them what happened and they offered us to pick out another set. When the warehouse faxed the paper I signed it wasn't what I even signed! I asked for the origanal of what I signed and no one would let me have it! I never signed a paper that asked if ther were any damages to the machines and cirlcled NO! Somehow they actually put my signature on that line and got away with it! It seems to me that this is illegal! So, we left the store with nothing, but a phony paper I didn't sign. I didn't want to get the driver in any trouble, but he took the paint right off of my washing machine and I have to look at it every day! and know that they are doing very fishy things in that warehouse. I had a witness with me the day this all took place, but I'm not in a position to hire a lawyer to help me. If I had the origanl paper I signed it would show I signed only that they were delivered! Not that there was no damage during delivery. Oh I even called the manager at the warehouse and she was extreemly nasty to me when I requested the original paper I signed, and told me NO! So I am left holding the bag and not knowing where else to turn for help and even a little justice, as they put my signiture on another form I never signed, and got away with it! It would give me great pleasure to just get the original paper I DID sign, not what they scamed up.

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Vrendale
US
Aug 18, 2010 9:59 am EDT

My laptop was making a LOUD "whiiiiir-ing" sound for a week or so and was driving me nuts! It was still working okay, but the sound was obnoxious! I decided go into Best Buys Geek Squad to have my computer diagnosed and repaired. The guy working almost laughed at me when I was explaining my problem and said (as if I should have known) "Thats the FAN!" - "Okay, fantastic, its the fan... can you fix it?" He told me he would get to work and that they'd call when it was fixed.

I recieved a call from the same gentleman the next day explaining my computer wasnt salvagable and then proceded to reccomend new machines for me to buy. I made it clear over the phone I wasnt interested in buying a new mchine that my budget was tight and there wasnt room to buy a new computer, I needed this one to last another 2 years or so. I went in to pick up my "unsalvagable" laptop later that day and was again, bombarded with endless sales pitches for new laptops. Already upset my computer was supposedly toast, I became very frustrated with him not understanding I DID NOT WANT A NEW COMPUTER. I took my laptop and left.

I needed a second opinion before I retired my laptop. I was going to be SURE before I chucked it into the trash. I called a company called Secure Remote Support and explained my situation. The technician I spoke with told me to send in the computer and they'd check it out for free, and let me know if it was in fact dunzo. He told me that if it was repairable he would let me know the things needed to be done and the cost before billing me. I sent in my computer and the day they got it he called and explained it WAS fixable and I just needed a new fan! I was so relieved I didnt have to retire my computer for good! I gave him the go-ahead and he fixed it all up and sent it back to me within that week. It works as good as new and I dont have to listen to that obnoxious WHIIIIRING sound anymore.

Im done with Best Buys Geek Squad where they seem to only care about THEIR bottom line, not mine. Best Buys Geek Squad thought I would just drop everything and buy a new computer because they insisted my computer was done for - and its sad to think there are suckers out there who fall for that ploy. Im glad I found a company that puts the customer first and provides you with the services you need and doesnt try shoving extra purchases down your throat. Thank you secureremotesupport.com. Do your research before taking your machine to Best Buys Geek Squad. Youll be glad you did.

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Bartex
US
Aug 30, 2010 2:31 pm EDT

Lied about repairing our Netbook! They did not inform us of the repairs and lied about the actual repair...would not reinstall the operating system. Had to resend it to the manufacturer to reinstall the operating system...Best Buy wanted to charge us! Best Buy is generating money by replacing the operating system...however the service from ASUS, Toshiba, HP, and Dell all repair their products for free which is included in their warranty service. NOT BEST BUY! BEWARE...when you buy from this group you are risking your money and possibly throwing it out the window. Our computer is useless after the repair!

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Wenchine
US
Jun 30, 2011 7:18 pm EDT

We have paid approximately $50.00 per month for two years on insurance with Best Buy to cover our payments in the event that my spouse lost his job, or in the event of disability or death. My spouse did loose his job on 2-24-09. We filed a claim and have been denied. They are saying he must be collecting unemployment checks or this does not cover us. We never heard anything like this until we filed a claim. I wrote an appeal letter and they are saying they never received it. I faxed the same information proving that he did loose his job due to an accident. They still say they do not have the appeal even though I have a confirmation that it went through. I have been three months trying to get this taken care of. They did not mind charging us the money every month for the insurance and raising our bill to enormous amounts by adding this on. They never had to call us for the premiums and now that we need to use this protection that we thought we purchased, it appears to be a farce.

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NEVER purchase from BEST BUY
West Valley City, US
Apr 01, 2012 4:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

As a family we have bought several computers from Best Buy. I was warned when I went to buy my new computer to NOT buy from Best Buy from the rest of my family, since they had found themselves in the position of having to take back their computers repeatedly for fixes. However, I did not listen. So I am finding myself regretting the decision to buy from this company. I purchased an ASUS from Best Buy in October. Within four days the computer crashed. They assured me this was a good brand, it was the brand the "expert" in the store recommended for my needs. They replaced the computer and within four months, the hard drive crashed again. This time they would not listen to my concerns that the brand was bad. The inept Geek Squad said they would and could back up my files and they would repair the hard drive but refused to consider another brand of computer. After three weeks they hounded me to come and pick up my computer (after not having time to pick it up within three days after the supposed repairs were finished). When I did pick it up, not only was it not ready, but they THEN informed me that they were not able to safe any of my files. They acted like they were doing me a favor by not charging me for the cost of the data back up. They then said their "I'm sorry" line and said they would have the computer ready the next day. They did not. When it was finally "ready"...can you guess...it was not working. Drives are missing, no office installed. So of course when I called the Geek Squad, they were unavailable to take my call. I have learned my lesson. I will never, ever walk into Best Buy again. I will make sure I tell EVERYONE I know to avoid the rip off artists known as Best Buy, the Walmart of computers. Shame on Best Buy for stealing money and shame on me for not listening to my family.

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Nailake
US
May 01, 2012 8:22 pm EDT

I went to the Best Buy store on Eawst Skelly Drive to look at televisions. It took soome time for a clerk to come buy. After a young man contacted us after requesting him to do so, he reviewed the tv options for us. We went home to think about these. We returned the next day, October 20, 2017. Again it took sometime to find a clerk. As I came into the store several employees were having a good time yelling to each other, one even climed on a desk to look over a backdrop at the cell phone counter to engage other clerks verbally. We had to again find a clerk.

Finally a contact was made. This young man suffers greatly fom some sort of hypertension. He had some object tied to a cord around his neck. He was constantly twirling it in from of his face. ZZZZZI finally asked him to stop. We did select a TV and purchased it. We thought we had asked the right questions that would allow is to take the TV home, plug it in and see the upgraded TV (direct TV). We did get it working with; the same quality as the old one. As we inquired around we found that several steps had to be taken to get direct tv quality on the screen.

I retured to store to experience the same chaos as the night before. Clerks more interested in visiting with one another than servicing customers. I left the store and went to the Best Buy store at 71st and 169. A very knowledgeable young man answered all my question about how to get the tv showing the direct tv quality. A vast difference from the store where we bought the Samsung tv. Some supervision is certainly seems to be needed at the Skelly store.

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denise15
US
Jun 27, 2012 6:03 pm EDT

They have been advertizing several items for months that they don't have, when called they said call next week, I've been calling for next week for months. I finally called the corporate office last week they said they were not going to be getting that brand of computer again and they would remove it from the site, well so far they have changed the price 3 times but never removed the items. I just called again was told that it's not their fault or their problem, I said it is their fault, because their site says "sold out online" which implies they have it somewhere in a store or warehouse and their stupid employees think so too because they keep saying to call back it may be on the next truck. I think this is a way for them to string people along and hopefully they will keep looking and just buy something else.

Valerie
Valerie
US
Apr 14, 2008 4:11 am EDT

I purchased a new computer case online from Bestbuy.com and paid for shipping to me home. After assembling the other computer parts in side the case I found the case power supply to be bad & took it back to a local store with the receipt. They would only refund the amount of the case, not the shipping cost. They said this is the policy so I got ripped off for $10.00. After many calls & emails to Best Buy they would not authorize the shipping refund. Just one incident as this will cause a customer to shop elsewhere & I have spent plenty there in the past.

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totally disgusted
Nov 04, 2008 7:33 am EST

I purchased a home computer about 7 months ago from Best Buy along with the extended warrenty. Every time I take it in for repairs they say its not covered. The 1st time I took it in they told me I didn't have enough memeroy and sold me more I had it only 1 month when that happened. My brother told me that their Geek Squad was wrong since I had plenty of memeroy left. I then took it in for my program crashing. They again said it was due to not enough memory. I told them baloney since they had just installed more. Let me say that I don't download alot either. Then I had a error msg concerning my hard drive and that it was it couldn't be read. They again said it was not covered and wanted to replace a part for nearly $200 cost to me. Their in the business of making more money off of people than honoring their warrenty

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Best Buy credit card scam

Consumer beware of best buy-hsbc ccount fraud. It occured to me last night that this has to be a scam and decided to goggle the internet, I am not surprised to find so many of the same complaints. Since late 2008 I have been fighting with this company. Before ever going late while I was at a low interest rate I applied for a "hardship", 0% interest, fixed payment plan until the account is paid off. I was told, they would debt 3 payments (All they could do in advance) from my checking account, to call in the last month and issue 3 more payments (This would be on going). Imagine my surprise in feb 2009, when they called to collect on a late payment, stating my account was never set up after the first 3 payment, they had no record of my authorization to debit 3 additional payments and that I was now off the program. The rep for hsbc stated I could never be put back on the program once I was taken off. They raised my interest rate to 21%, charge $39.00 late fee and $15.00 check fee to take my payment at that time to correct my account (More than once). I have called on a monthly basis trying to get this corrected since march 2009, it is now going into september and nothing has been done. On august 24, 2009 I called hsbc again with a complaint off having $105.42 in late fees and interest added to my account. Every phone call, is answered by an overly friendly customer rep with a middle eastern accent, the calls are not being answered in the u. S. (I asked). I get passed around to different departments, each person wasting time listening to my complaint only to tell me can't help me and need to transfer me again. I estimate I have spent up to 12 hours in phone calls. Last week I was told they would pull the phone record tapes to review the calls I have made to determine where the error has occured. I asked if I would get a written letter as to the finds and I was told absolutely not that someone would be calling me in 2-3 days. No one ever called. When I called yesterday after getting the statement the same cycle began again, transferred after 10 minutes, put on hold 5 times, at 44 minutes (Indicated on my phone) I finally hung up while waiting for someone to come back on the line. This is a scam. This is a company who intentionally defaults accounts to collect late fees and escalates interest rates for profit. I have no idea how to fix this other than to file a complain on every website, the better business bureau and the state attorney general's office. This company needs to be stopped.

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Valerie
Valerie
US
Sep 09, 2008 7:35 am EDT

If you buy anything at Best Buy do not apply for their credit cards. I made this mistake TWICE (yes I am an idiot). Best Buy wont do anything for you if you need customer service concerning their credit cards. They refer you to the actual cardholder: HSBC Bank. If you try to call HSBC you will NEVER reach a human being no matter what path you take through their phone menus.

Pressing, 'Zero' does nothing but, repeat the same useless message you just heard. If you call Best Buy and tell them this, they will give you another number for HSBC. Guess what? You wont reach anyone there either. Pay the card off in full and guess what? They send you another bill for meaningless charges. Pay those off and - you guessed it, they will charge you some piddly sum under $2 in hopes that you wont pay that in time and they can add more.

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BestBuyComplaint
US
Sep 15, 2009 10:44 pm EDT

I can't believe that consumers must pay to make payments if they are not within the 3 days before the due date. This should be stopped. When I opened up my Best Buy credit card (the biggest mistake ever) I purchased 5 computers. I was given a $2, 000.000 credit limit, but the computers exceeded $2, 000.00. The salesperson said it was fine that they exceeded the amount and that Best Buy wouldn't do anything if they did. They exceeded something like $200.00 over. I was in arrearage for over 2 years! In spite of making decent sized payments around $65.00 per month, I was never able to catch up with the over amount. I too ended up paying a day before my due date and had to pay an additional $15.00 to pay Best Buy because I did not pay them 3 days before my payment was due. This is a big joke and I'm surprised that our government is letting them get away with this. At the looks of this, I will pay Best Buy for the rest of my life. Not to mention, that one of the computers and monitors were opened and broken! I took them back and Best Buy REFUSED TO ALLOW ME TO RETURN THEM. I told them the box was taped when they gave it to me and I paid for a new tower and monitor. I GOT STUCK WITH A BROKEN COMPUTER THAT GIVES ME A BLUE SCREEN since day one and I had to pay FULL PRICE IN SPITE OF MY COMPLAINTS. I got scammed by this company and even more scammed with this outrageous interest and these payments. I lost some income over this summer and my first payment is late (not 30 days). My bill shows that I owe 3 times the amount, because of the late fee they added. I tried calling and of course get the people from India who keep on repeating the same things over and over. I asked if I could get my payment lowered and she kept referring me to Consumer Credit Counseling at [protected]. Each time I call them, they are closed, so I get nowhere. HSBC has no hardship program and customers call in asking for help, all they do is get them deeper and deeper in debt by adding on their late fees and requesting for large amounts of money. I'm fed up with all the money I've paid Best Buy especially since I'm stuck with a broken computer from day one when I paid for a new one. It's amazing how Best Buy can get away with this and no one steps in to put a stop to this. The consumer will have no alternative but to go bankrupt. If a credit counseling steps in, the consumer will still suffer with their credit report, so why even bother? It's time all credit cards start working with their customers especially now when job loss is at an all time high and no one asked for this economy.

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nan hol
Southlake, US
Aug 28, 2009 12:39 am EDT

they are a pathethic company--tried to pay on line--they will charge you late charges if you pay within 3 days of due date--the lady said "well it's in your contract, but she would waive it this one time for me" I've paid my bill off & hope these crooks are dealt with

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About Best Buy

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Best Buy is a well-known electronics retailer that has been in business for over 50 years. The company has established itself as a leader in the industry by offering a wide range of products, including computers, televisions, home appliances, and mobile devices. Best Buy has a strong online presence through its website, bestbuy.com, which allows customers to browse and purchase products from the comfort of their own homes.

One of the key features of Best Buy's website is its user-friendly interface. The site is easy to navigate, with clear categories and subcategories that make it simple to find the products you're looking for. The search function is also robust, allowing users to search by keyword, brand, or product type. Best Buy's website also offers detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.

In addition to its extensive product selection, Best Buy offers a range of services to its customers. These include installation, repair, and technical support services for many of the products it sells. Best Buy also offers a price match guarantee, ensuring that customers get the best possible price on their purchases. The company's website also features a rewards program, which allows customers to earn points for their purchases that can be redeemed for discounts and other rewards.

Overall, Best Buy's website is a comprehensive and reliable source for electronics and home appliances. With its user-friendly interface, extensive product selection, and range of services, it's no wonder that Best Buy has become a go-to destination for tech-savvy shoppers. Whether you're in the market for a new laptop, a smart TV, or a home security system, Best Buy has you covered.
How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

Overview of Best Buy complaint handling

Best Buy reviews first appeared on Complaints Board on Aug 11, 2006. The latest review You have got to be kidding! was posted on Jul 26, 2024. The latest complaint online issue was resolved on Sep 15, 2023. Best Buy has an average consumer rating of 2 stars from 4200 reviews. Best Buy has resolved 199 complaints.
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  2. Best Buy phone numbers
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    7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
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