Best Buy

Ordered an IPad on Sept. 2, 2022.

This was to be paid for through my Verizon account.

Info on my Best Buy account website stated that there was a delay.

Pre-Shipment info had been sent to USPS but they were still awaiting the item.

Tracking info provided by Best Buy states it was shipped on Sept. 2, but also states that it was delayed.

Toward the middle of September, I started calling to find out why I had not received delivery.

During the first call, I was told there was a delay in shipping.

During the second call, I was told that the shipment was lost. They stated that if it was not delivered within 72 hours, they would give me a refund, but to expect a delay. At this point I told them I would rather have my iPad, but if

they could not deliver, then to go ahead and cancel the order.

I received notification that a refund had been made. ($36.60)

At this point, I was dealing with the issue of Verizon having already taken out a payment, as part of my monthly bill, and having added another number to my account.

After a series of calls, redirects, run-arounds, I was told:

"The shipment was lost."

( The Best Buy website showed, shows, the shipment as `delayed'.

This was later confirmed by yet another agent on the phone. )

That I would "need to contact Verizon to have this resolved".

( Upon talking to Verizon, I was told that Best Buy needed to submit

a canceled order ticket to them. ) Back to Best Buy!

( The next Best Buy agent connected me to a Verizon agent and then

simply hung up on us without saying a word. )

That the order was "still open" and that "no refund had been made". The

order was still awaiting shipment.

That a refund of $609.99 had been made to my debit card.

( No refund, other than the $36.60, has been made. This has been

verified through my bank. )

( When I questioned this, the agent cut us off. )

I have talked to ~6 different Best Buy agents and 1 supposed supervisor.

Finally, I talked to a lady in Support who filed a investigation claim. Due

to technical issues, she had to resubmit the info and finally gave me a reference number and then transferred me to yet another department.

This department, after going through allllll of the information again, told me the item had been shipped. Waited for a considerable amount of time while they supposedly contacted USPS. All the while, the Best Buy website, still shows the same. The agent came back on the phone and actually argued with me that his "end" shows the item as delivered on Sept. 7. He said he could not contact USPS due to a language problem!

We verified the tracking number and I told him to plug it in himself to the USPS system. After another hold, he came back on the phone and without explanation connected me to a Geek Squad in Orlando Florida!

Another hold, connected to a Best Buy agent who told me...I had to go to a

Best Buy store and get this resolved!

On the phone for 4 hours and 36 minutes! Stillllll not resolved.

I need to get my laptop screen replaced. It is cracked.

I went through the online chat function on the best buy website to find out if they do it, how much it would cost and how long it would take.

The person I talked to stated they needed the laptop information. I gave them the required information.

They informed me that they are able to do the repair. I asked how much it would cost. They quoted me 49.99 and that it would take 2 hours, in store. They told me I could take it to any store and they would fix it.

I went to the best buy close to my house. The tech told me that it is a send off, meaning they have to send it off to get repaired. They stated that it would take 2 to 3 WEEKS to get fixed. On top of that, he stated that I would need to put a down payment of 84.99, then depending on what needed to be done, they would give me the final quote.

This is bad business. When one person tells you something and then another says something remotely different.

I brought up the online chat and what was quoted and told to me. The tech did not care, just shrugged his shoulders and said wasnt his problem and has no control over what is given online.

I used Best Buy points to purchase Nova - Photo Explosion software in June 9, 2022. I installed the software but it did not work. I brought it back to Best Buy and the clerk said they could not accept an open box. I then went online chat and was told I could return the defective software. I was given a form to return the software. As instructed, I returned the software via UPS (at a cost of $10) June 20, 2022. Best Buy received the software and returned it to me. They would not accept it, after being told on the chat line that they would. I then went to the manufacturer who was happy to make a full refund. However, they could not return BEST BUY POINTS. Advanquest sent me a check for fifty cents. The software product price was $39.99. I lost my points.

Hello,

Today I went in the Best Buy in Santa Fe to buy a laptop computer. I walked over to the electronic department and the only salesman was with a customer. I waited until he started walking towards me and said can I ask you a question? I asked and pointed at a certain model and said "can you tell me if this laptop in in stock?" He looked at the label and said "no". I then asked and pointed to another computer and said "how about this computer, is it in stock?" The salesman said "just read the label" and walked away. His response was "just read the label" that was so unprofessional and uncalled for. I walked out of the store.

I work in customer service for a major airlines, I understand how difficult it can be to deal with the public. If this is the way you train your sales staff, I lost all respect for Best Buy.

I ended up buying a computer at Sam's Club.

I will never s\hop or purchase anything in Best Buy again.

Respectfully,

Marcy Eppler

[protected]

Geek squad missed appt today. Called, told it was going to be escalated, would send email to store manager and call back at prearranged time which also didn't happen.

Total tech member and new appointment confirmation is now neatly three weeks away.

Family coming in is reason that I purchased and scheduled with you in first place.

I need to get this rectified ad I just spent 10k with you and desseve better service than receiving. It's a 75 in TV and soundboard install and simple.

Need help and not false empathy and promises of call backs.

Help

Your in-home delivery appointment is scheduled for Mon, December 26 between 7 a.m. - 1 p.m.

Purchase Date:Jul 01, 2022

Order Number:BBY01-[protected]

Total:$2,099.95

I have had this delivery scheduled since July 1,2022. I have been told the product is not in stock and had to reschedule. Customer service is very poor with only solution is to order another range or reschedule. Now at this point I'm wondering if the Dec 26 scheduled date will be kept. There is no update or communication on if its going to delivered or have to be rescheduled. I have never experienced this type of Customer service failure.

My Case #[protected] Ordered 10/06/2022

Order # BBY0180668403207

Activation code [protected] (does not work) Spotify digital code for $99

Deborah Axelson

[protected]

I not only waited 4 days to try and get this worked out BUT it took me 2 people that DID NOT HELP ME AT ALL. The activation code does not work. I talked to Rudy the first time. Then Brian. I watched at my grandson put the numbers in and got an "invalid code" response. So we tried it again. same thing. I have tried to call your 800 # using three different phones and all I got was a bleep and now ringing. I called888-237-8289. Stayed on the line thinking it would be answered anyway, a minute later NOTHING!. I am super made. I am beyond pissed off. I have surgery on the 13th and don't have the time to screw with this. I not ONLY want a new card issued to the correct email address; [protected]@gmail.com NOT [protected]@sbc.net but I want fa $50 gift spotify card sent with it for all the crap I had to deal with and I want ot by 10/12/2022.

YOU can reach me a [protected].

Purchased on Oct 2nd and installed on Oct 6th. I notified my gas company-Nipsco the very next day to state I smelled gas. Nipsco confirmed the leak is from the faulty hook up of my dryer. Called Total Tech Customer service and the young lady offered no apology, no compensation, nothing. She just stated that someone should call me soon about re-.doing the installation. I am still waiting for a phone call

Bought a new refrigerator from Best Buy. The installers sent by Best Buy failed to level the refrigerator. As a result, the door fell open and fell shut all by itself. The first day, while I was looking for something in the fridge, I let go of the door, and the door swung open and hit a handle on a cupboard, creating a visible dent. We called and asked to have someone come out and install it correctly. In the days waiting for the installers to come, the door fell shut, causing a shelf in the door to dislodge, falling on two other shelves and destroying them. Now we're stuck with a new refrigerator with two door shelves missing. Best Buy says they can't find any replacement shelves: they're on backorder and they have no idea when they'll be available. Its been months- no shelves. I suggested they take them out of a floor model to replace ours. They won't. Then, I suggested they replace the whole refrigerator: they won't. This is no fault of ours, and we're expected to just accept this: despite the appliance being under manufacturer's warranty, plus, we bought the Best Buy Protection Plan. I wish I had paid a little more and bought from a local small business. They would stand behind their product to protect their reputation. Best Buy is so big- apparently they don't need to care. Very disappointing!

We purchased the LG refrigerator, along with other major appliances from Best Buy in a single transaction over $5000. When then refrigerator was delivered, the delivery people failed to level the appliance. As a result, the door swung open by itself, and swung shut by itself. First day, the door swings open and hits a handle on a cupboard, causing a dent on the face of the door. We called and asked to have the Geek Squad come and level the unit. Before they got here, the door swung shut, causing the top shelf to dislodge and fall on the other two shelves, damaging them two in the in the process. We need the second shelf down from the top, and the bottom shelf replaced. They were broken beyond repair. We returned to the store and registered our complaint and explained the problem. Anthony, at the Irmo, SC store on Harbison Blvd, was very friendly and professional and agreed to order replacement shelves and have them drop shipped to our home. Months went by, and we continued to communicate with Anthony. He explained that the shelves were on back order, and he had no idea when they might become available. I suggested he take them out of a floor model somewhere in the US and give them to us. He indicated that wasn't possible. I believe he made a sincere effort to find us the shelves, but unfortunately, he could not. I suggested that he replace the refrigerator with a new one, since ours was damaged by the negligence of your contracted installers. Anthony said he couldn't replace our refrigerator, and that we needed to talk to corporate.

The lack of shelves is more than just inconvenient: it diminishes the storage capacity. It's a pain! We have been patient and friendly, and so has Anthony, but our problem is not solved. We bought a new appliance, along with the Best Buy Protection Plan, and yet, we cannot get shelves for our new refrigerator. How is it fair and good customer service to not rectify this problem in whatever manner is required? Large corporations have enough capital to cover losses like these, and that kind of situation is anticipated in the business plan. I want shelves for our new appliance, or a new refrigerator of comparable design and value. I have been a loyal Best Buy customer for many years. A customer should not and cannot be expected to tolerate a functionally damaged appliance due to the incompetence of two "professional" installers.They were contracted or hired by Best Buy. They made a mistake, it caused damage: Best Buy is responsible. I expect this problem to be resolved promptly and professionally. Thank You, Sincerely, John & Cheryl Tree

546 Wateroak Trail, Chapin, SC [protected]

Your company is failing to provide customer service at the store level. Sales representative at your Springfield MO location could not schedule installation at the time of purchase and stated he would call me back after he was able to schedule. I never received a call back from him and when I tried calling the store I was told that the stores do not answer their phones. The person I spoke to stated that she worked from home and my installation had been scheduled but she couldn't say if it was 3 party or not. Someone from the store did call back and confirmed that my installation was not 3rd party. When I complained about no one at the store answering the phone he informed me that is so the staff ca focus on sales. I can get this type of customer service from Amazon and generally for less money. The only reason why I chose BestBuy is for personal customer service and if I can't get that I will be shopping elsewhere.

I went shopping for a new laptop in the Brick,New Jersey store located at 51 Chambers bridge Street. I had the rudest salesman I have ever encountered in my life! He refused to give me his name. I went up to the front of the store where he retreated to and asked his name again and he refused to give it to me and he was standing with another salesman who sat at the desk by the door. Again no one would give me their names! The salesman at the front desk did get the manager and I told the manager my complaint, but I really don't think he was going to do much about the salesperson who was the rudest, nastiest salesperson I have ever encountered in my life! I have been a best buy customer since you opened your doors many years ago. I honestly doubt that I will ever shop Best Buy again. I will also tell the many family and friends I have. I left that store in tears, that has never happened to me in all the 65 plus years of my life! I also know that since Covid hit our world in 2020 it has been hard for many establishments to hire and keep salespeople. But to honestly keep these types of salespeople in your employ just to have a body on the floor will do more harm to your business then any disease could possibly do to your establishment. My name is Theresa DiPresso and this incident took place on October4, 2022

My fiancé and I purchased a fridge from the best Buy in Victor NY. The Fridge was an open box item that had some minor cosmetic flaws. We purchased the item knowing this, when the item was delivered to our house it was found that the item had a missing wire, one of the installers was going to order a new one for the fridge. The other installer discovered that holes had been drilled into the bottom of the fridge and told us that this item had been installed in someones house before we bought it. Both the installers told us that the fridge that was sold to us was junk and that it would be taken back to Best Buy and that it should have never been sold. They also told us that they would recommend to Best buy that we get a new fridge, and that they were going back to their company and tell them what had happened. They also said we should be getting a call from Best buy within an hour or two. That call never came. We called Best buy and spoke to someone and they said that Best buy would replace the item with a brand new one for the same price we paid, and that someone would contact us within 24 hrs. This never happened either. We then called again, same run around same result. No call back. this went on every day for 5 days, with us reaching out to them every time and them never returning a call. We were told that Best buy records all conversation and that they would listen to the recording and if we were told that we would get a new fridge, then they would honor that. Once again, no response. We did get an automated call saying to call and schedule a delivery for an item, when I called, I discovered that Best buy Victor cancelled the order. Nobody at the call center could help us or even explain why, and we got disconnected after an hour on the phone. we called back and got the same run around, this time the representative from Best buy said he would not let this go unheard and he promised to call us back in 3 hrs to make sure the problem had been resolved, once again, this did not happen. Seems to me, they like to tell you whatever they can to get you off the phone and never follow up. Every person we spoke to had a different story. We bought a new fridge because ours did not work, we have since been without one for a week and nobody wants to help to resolve this situation. Best buy sells products as new that have clearly been installed somewhere else before, they do not want anything to do with helping out their customers who spend thousands of dollars in their stores, and their customer service is anything but. I will never buy anything from Best buy again and I will make sure I tell everyone I make contact with to do the same. Never ever again. All I was asking was for BB to make things right and work with us, but they could not even do that. This has been the most disappointing purchase I have ever tried to make.

Order number - BBY01-[protected]

Ordered on 10/01/22 sale completed. The open-box TV was listed as available for pick up at the Streetsboro location. Approximately 2-3 hours later I received notice that the tv wasn't available there. My only option was to cancel the order that I already completed.

I contacted your support line. The only option given to me was to either cancel the order or wait until it became available at the Streetsboro store. I explained that would be unacceptable.

Waiting for another open-box of the same tv could take who knows how long.

On 0925/2022 I purchased a desk top computer and monitor from Best Buy; I picked the monitor up the same day it was ordered. I was told the computer would arrive on 10/05/2022. later that day I received $273.00 back in my account from Best Buy. Figuring this was some kind of mistake I reordered the desktop. I received the desktop on 09/30/2022. and got an email that my second computer was at the store. I went to the store and returned the second computer but on my way to the store I was charged an additional $268.73 I returned the second computer and was told by store associate Jaylen and his manager that I needed to call corporate for the return of the monies for the second transaction. I spoke to Jen at corporate who tried to over talk me and give some halfhearted explanation about Best Buy's billing practices and when she could not explain she hung up on me

I receive via email a GEEK SQUAD INVOICE (GEEK0000635754454) sent by:

Rosy White

Your E-Invoice For Recent Purchased.!

To: undisclosed-recipients:;

I believe this is a fraudulent use of your trade marked services to which I have not subscribed nor given consent: The Best Buy/Geek Squad invoice charging $340.00 by "Direct Bank Transfer" should be considered attempted larceny and theft that harms your reputation.

I purchased the Insignia Air Fryer several months prior to the SAFTEY recall. As soon as I received the notice of the recall, I called requested and then received the box to send my air fryer back. I received an email stating they received my Air Fryer, and I will get an electronic gift certificate for my refund. The REFERENCE NUMBER they gave me: GYH6W1652277431671. After a few weeks I began to call and then email because I never received my refund. I was told they escalated my issue, and I should receive my refund. When I call & email, each refers me to the other and both say there is nothing they can do. Today I called the corporate office, put on hold for 30 minutes, got hung up before anyone picked up and called back again. After another lengthy time on hold, the woman said there is nothing she could do. She said she would transfer me to another corporate office, where then I got disconnected.

I ordered an oven back on March 6, 2022. It was backordered so I expected it to be a while before it would arrive. However, in the last month, they have scheduled my delivery and installation several times. On 3 different occasions, I waited all day and never received any sort of notification. When I would call customer service and they would state that they were still coming.

Yesterday, at 9 pm when it was obvious that they weren't coming, again, I called customer service. The rep said that she didn't think it would come till March of 2023, since they didn't have any. But this morning, I had an email from them to rescheduled for next week. Sorry, but I am through playing this game. I can't afford to keep taking off work to wait for them. I went to the store to request a refund. Of course, the worker at the store didn't care either.

I'm done with Best Buy due to their poor customer service.

I would like to ensure that you know that you doing my life miserable

I have ordered a gas dryer that had included the conversion from natural to propane. The first machine arrived and the technician supposedly did the conversion, but the next day the machine stopped working. I called the next day and best buy promised to exchange and convert also the new one. On the day to receive the new one, the delivery guy said that he was not able to convert to propane. He didn't exchange the machine, return the new one to their warehouse and the one that doesn't work still here. My life is miserable, I can't use the dryer, Best Buy is doing mistake over mistake. I am struggling to return the old one and get my money back.

Now, I am struggling to return and your complaint team don't want to give a solution.

Best Buy, never more!

Ronaldo