Best Buy
reviews and complaints

We purchased the LG refrigerator, along with other major appliances from Best Buy in a single transaction over $5000. When then refrigerator was delivered, the delivery people failed to level the appliance. As a result, the door swung open by itself, and swung shut by itself. First day, the door swings open and hits a handle on a cupboard, causing a dent on the face of the door. We called and asked to have the Geek Squad come and level the unit. Before they got here, the door swung shut, causing the top shelf to dislodge and fall on the other two shelves, damaging them two in the in the process. We need the second shelf down from the top, and the bottom shelf replaced. They were broken beyond repair. We returned to the store and registered our complaint and explained the problem. Anthony, at the Irmo, SC store on Harbison Blvd, was very friendly and professional and agreed to order replacement shelves and have them drop shipped to our home. Months went by, and we continued to communicate with Anthony. He explained that the shelves were on back order, and he had no idea when they might become available. I suggested he take them out of a floor model somewhere in the US and give them to us. He indicated that wasn't possible. I believe he made a sincere effort to find us the shelves, but unfortunately, he could not. I suggested that he replace the refrigerator with a new one, since ours was damaged by the negligence of your contracted installers. Anthony said he couldn't replace our refrigerator, and that we needed to talk to corporate.

The lack of shelves is more than just inconvenient: it diminishes the storage capacity. It's a pain! We have been patient and friendly, and so has Anthony, but our problem is not solved. We bought a new appliance, along with the Best Buy Protection Plan, and yet, we cannot get shelves for our new refrigerator. How is it fair and good customer service to not rectify this problem in whatever manner is required? Large corporations have enough capital to cover losses like these, and that kind of situation is anticipated in the business plan. I want shelves for our new appliance, or a new refrigerator of comparable design and value. I have been a loyal Best Buy customer for many years. A customer should not and cannot be expected to tolerate a functionally damaged appliance due to the incompetence of two "professional" installers.They were contracted or hired by Best Buy. They made a mistake, it caused damage: Best Buy is responsible. I expect this problem to be resolved promptly and professionally. Thank You, Sincerely, John & Cheryl Tree

546 Wateroak Trail, Chapin, SC [protected]

Your company is failing to provide customer service at the store level. Sales representative at your Springfield MO location could not schedule installation at the time of purchase and stated he would call me back after he was able to schedule. I never received a call back from him and when I tried calling the store I was told that the stores do not answer their phones. The person I spoke to stated that she worked from home and my installation had been scheduled but she couldn't say if it was 3 party or not. Someone from the store did call back and confirmed that my installation was not 3rd party. When I complained about no one at the store answering the phone he informed me that is so the staff ca focus on sales. I can get this type of customer service from Amazon and generally for less money. The only reason why I chose BestBuy is for personal customer service and if I can't get that I will be shopping elsewhere.

I went shopping for a new laptop in the Brick,New Jersey store located at 51 Chambers bridge Street. I had the rudest salesman I have ever encountered in my life! He refused to give me his name. I went up to the front of the store where he retreated to and asked his name again and he refused to give it to me and he was standing with another salesman who sat at the desk by the door. Again no one would give me their names! The salesman at the front desk did get the manager and I told the manager my complaint, but I really don't think he was going to do much about the salesperson who was the rudest, nastiest salesperson I have ever encountered in my life! I have been a best buy customer since you opened your doors many years ago. I honestly doubt that I will ever shop Best Buy again. I will also tell the many family and friends I have. I left that store in tears, that has never happened to me in all the 65 plus years of my life! I also know that since Covid hit our world in 2020 it has been hard for many establishments to hire and keep salespeople. But to honestly keep these types of salespeople in your employ just to have a body on the floor will do more harm to your business then any disease could possibly do to your establishment. My name is Theresa DiPresso and this incident took place on October4, 2022

My fiancé and I purchased a fridge from the best Buy in Victor NY. The Fridge was an open box item that had some minor cosmetic flaws. We purchased the item knowing this, when the item was delivered to our house it was found that the item had a missing wire, one of the installers was going to order a new one for the fridge. The other installer discovered that holes had been drilled into the bottom of the fridge and told us that this item had been installed in someones house before we bought it. Both the installers told us that the fridge that was sold to us was junk and that it would be taken back to Best Buy and that it should have never been sold. They also told us that they would recommend to Best buy that we get a new fridge, and that they were going back to their company and tell them what had happened. They also said we should be getting a call from Best buy within an hour or two. That call never came. We called Best buy and spoke to someone and they said that Best buy would replace the item with a brand new one for the same price we paid, and that someone would contact us within 24 hrs. This never happened either. We then called again, same run around same result. No call back. this went on every day for 5 days, with us reaching out to them every time and them never returning a call. We were told that Best buy records all conversation and that they would listen to the recording and if we were told that we would get a new fridge, then they would honor that. Once again, no response. We did get an automated call saying to call and schedule a delivery for an item, when I called, I discovered that Best buy Victor cancelled the order. Nobody at the call center could help us or even explain why, and we got disconnected after an hour on the phone. we called back and got the same run around, this time the representative from Best buy said he would not let this go unheard and he promised to call us back in 3 hrs to make sure the problem had been resolved, once again, this did not happen. Seems to me, they like to tell you whatever they can to get you off the phone and never follow up. Every person we spoke to had a different story. We bought a new fridge because ours did not work, we have since been without one for a week and nobody wants to help to resolve this situation. Best buy sells products as new that have clearly been installed somewhere else before, they do not want anything to do with helping out their customers who spend thousands of dollars in their stores, and their customer service is anything but. I will never buy anything from Best buy again and I will make sure I tell everyone I make contact with to do the same. Never ever again. All I was asking was for BB to make things right and work with us, but they could not even do that. This has been the most disappointing purchase I have ever tried to make.

Order number - BBY01-[protected]

Ordered on 10/01/22 sale completed. The open-box TV was listed as available for pick up at the Streetsboro location. Approximately 2-3 hours later I received notice that the tv wasn't available there. My only option was to cancel the order that I already completed.

I contacted your support line. The only option given to me was to either cancel the order or wait until it became available at the Streetsboro store. I explained that would be unacceptable.

Waiting for another open-box of the same tv could take who knows how long.

On 0925/2022 I purchased a desk top computer and monitor from Best Buy; I picked the monitor up the same day it was ordered. I was told the computer would arrive on 10/05/2022. later that day I received $273.00 back in my account from Best Buy. Figuring this was some kind of mistake I reordered the desktop. I received the desktop on 09/30/2022. and got an email that my second computer was at the store. I went to the store and returned the second computer but on my way to the store I was charged an additional $268.73 I returned the second computer and was told by store associate Jaylen and his manager that I needed to call corporate for the return of the monies for the second transaction. I spoke to Jen at corporate who tried to over talk me and give some halfhearted explanation about Best Buy's billing practices and when she could not explain she hung up on me

I receive via email a GEEK SQUAD INVOICE (GEEK0000635754454) sent by:

Rosy White

Your E-Invoice For Recent Purchased.!

To: undisclosed-recipients:;

I believe this is a fraudulent use of your trade marked services to which I have not subscribed nor given consent: The Best Buy/Geek Squad invoice charging $340.00 by "Direct Bank Transfer" should be considered attempted larceny and theft that harms your reputation.

I purchased the Insignia Air Fryer several months prior to the SAFTEY recall. As soon as I received the notice of the recall, I called requested and then received the box to send my air fryer back. I received an email stating they received my Air Fryer, and I will get an electronic gift certificate for my refund. The REFERENCE NUMBER they gave me: GYH6W1652277431671. After a few weeks I began to call and then email because I never received my refund. I was told they escalated my issue, and I should receive my refund. When I call & email, each refers me to the other and both say there is nothing they can do. Today I called the corporate office, put on hold for 30 minutes, got hung up before anyone picked up and called back again. After another lengthy time on hold, the woman said there is nothing she could do. She said she would transfer me to another corporate office, where then I got disconnected.

I ordered an oven back on March 6, 2022. It was backordered so I expected it to be a while before it would arrive. However, in the last month, they have scheduled my delivery and installation several times. On 3 different occasions, I waited all day and never received any sort of notification. When I would call customer service and they would state that they were still coming.

Yesterday, at 9 pm when it was obvious that they weren't coming, again, I called customer service. The rep said that she didn't think it would come till March of 2023, since they didn't have any. But this morning, I had an email from them to rescheduled for next week. Sorry, but I am through playing this game. I can't afford to keep taking off work to wait for them. I went to the store to request a refund. Of course, the worker at the store didn't care either.

I'm done with Best Buy due to their poor customer service.

I would like to ensure that you know that you doing my life miserable

I have ordered a gas dryer that had included the conversion from natural to propane. The first machine arrived and the technician supposedly did the conversion, but the next day the machine stopped working. I called the next day and best buy promised to exchange and convert also the new one. On the day to receive the new one, the delivery guy said that he was not able to convert to propane. He didn't exchange the machine, return the new one to their warehouse and the one that doesn't work still here. My life is miserable, I can't use the dryer, Best Buy is doing mistake over mistake. I am struggling to return the old one and get my money back.

Now, I am struggling to return and your complaint team don't want to give a solution.

Best Buy, never more!

Ronaldo

To Best buyer elite club

James blanton

406 jackson street

Cumberland ky 40823

Few days ago they sent me a email on my phone said I were the winner of a generator all I had to do is pay shipping of 1.95 I did that I have revived nothing they sent it to my email

[protected]@yahoo.com now I won’t my generator they said I won so thank u

James blanton

On Aug. 31,2022 Best Buy came out to replace a TV under warranty. I am a Total Tech Support member and have been for many years. Upon arrival the gentleman that delivered my TV was asked if he was going to set it up for me and he said no that would $100. Well I was under the assumption that my Total Tech support included that. He did not even offer to carry it upstairs where it belongs, it is a 55 inch and I am 74 years old. When I requested he carry it up for me he complied but then left it just sitting on the floor in the box. I had to get a neighbor to come and unbox it and lift it up on the stand. I called and reported this to the Total Tech people and they confirmed that he was suppose to set it up for me under my plan. Well i never heard back from anyone. So I guess my money I pay for the Total Tech support means nothing.

Best buy canada has this totally customer unfriendly & even senseless gift card policy saying that customers can use only 2 gift cards (e or physical) on each online purchase. No business from me & I do not want to use my own money other their own gift cards that I have earned on things that they sell. No change after complaining about this to multiple levels/departments of this business.

Lack of interest in their customer service. I came in to have my cameras installed in my Prius during which the installer destroyed my car. I was told because it was too much money for them to handle it in store that I would have to go through their claims department which is Sedgwick (demons from hell). After wrestling and wrestling with Sedgwick getting in contact with the claim adjuster who is supposed to help me but never did help me .I got through to another Sedgwick employee who did help me but only after a lot of frustration. to the point that I will never shop at Best Buy again. The weeks of having to prove that I’m not lying when all they had to do was talk to the technician. going back-and-forth between Toyota and Sedgwick trying to get them both on the phone to talk to each other took an act of God.

I am writing to complain about a delivery of bidet that we purchased from Best Buy. There were many problems with the delivery.

First, there is the issue of timing. We were told it would be delivered between 11:00 a.m. and 3:00 p.m, and that we would be given a half hour’s notice so that one of us could come home from work to be here. As it turned out, it was delivered at 10:40. Fortunately my husband was home early.

Second the delivery person, Alex Vierta, did an incompetent job. He brought the bidet up on a four wheel dolly, without any leverage. He was struggling to get the box over a small step, and could not bring the dolly over the larger step. Instead, he turned the box over twice so that it would land on the porch. If there is any breakage of the bidet when we finally are able to bring it into the house, Mr. Vierta and his delivery company will be liable.

My husband asked him if he would please bring the package into the house. He has had back surgery, and I can’t lift a box of that size and weight. Mr. Vierta said that it was an “economy” delivery so that he did not have to bring it into the house. My husband told him this was both unreasonable and unacceptable given the weight of the box, but Mr. Vierta showed no concern. His attitude throughout the entire time was unhelpful as he seemed to be doing as little as possible.

We have had enough problems with this purchase. We originally purchased it on August 2, 2022, and the purchase date was later corrected to August 9, 2022. Almost a month later, we were still waiting. To the have to deal with a delivery person who was both incompetent and had a disrespectful attitude is more (less?) than we bargained for.

And if “economy” really means someone won’t bring a heavy box into the house, that policy needs to be changed for items this heavy.

I truly hope nothing is broken after the delivery guy was flipping the bidet over from end to end to deliver it.

This has been the worst experience I have ever had with a purchase. I was finally able to get help after contacting Bio Bidet directly because nobody at best buy would do anything.

I was also disappointed to find out that the installation of the bidet is not covered by Total Tech. One of the reasons why I bought into total tech in the first place.

Yesterday, I was in your Plymouth Mass store to pickup an online order I placed.

During the course of the visit, I asked a Best Buy associate help in finding and Otter Box Defender to protect my new I Phone 13 Max Pro. Despite his efforts, I eventually found one in your overstock section , which I showed him. There were 2 on the displace with a price tag of $23.49.

I promptly picked it up and went to the checkout to pay for it. It rang up at $59.99 and when I showed the cashier where it was and what the price was. He checked with your Manager on duty who refused to honor that price.

I am emailing you what I found on the internet, which is below:

LPT: If an item is stocked wrong in Bestbuy, then they will sell it to you for the price of the sticker where it is stocked.

While shopping in Bestbuy the other day for a headset I noticed and awesome pair for $29.00 (Logitech G35). I took it to the front and it rang up as $135.00. I told them the sticker said $29.00 so they made me show them. The manager said since there were more than a few stocked behind the $29.00 sticker then they would have to sell it to me for $29.00.

I'm sure there are other places that do this as well but for sure Bestbuy does, so be on the lookout for mis-stocked items!

As a loyal Best Buy customer, I am disappointed that I was not offered the same courtesy.

A few years ago, I bought a service contract with Best Buy Geek Squad installation service. The company required me to subscribe to a year contract. After the subscription expired, they keep on automatically renewing my account and charging it on my credit card. I have to call them every time to reverse this charges. I am sick and tired of this illegal business practices by Best Buy. I would like to to cease and desist from doing this underhanded selling practices. That is why I am filing this complaint.

I went into the store Best Buy in Hawthorne, California to purchase a refrigerator on August 9,2022 at 6:30pm on a Tuesday. The delivery was scheduled for the following Saturday, with a delivery window of 12pm to 6pm. When it got to be 3:00pm, there were still no calls to let me know what time to expect for this delivery. I decided to check my best buy account on my mobile phone and the delivery was rescheduled without my knowing. I called the store, and they didn't know why that occurred. I spoke to a manager to help me understand because I received not calls or text saying delivery will be postponed today, So the manager rescheduled delivery for the following Thursday from 12pm to 4pm. When Thursday arrived, again there were no calls or texts. When 4pm arrived, I decided to call the store to confirm delivery, again they rescheduled without my knowledge. I then ask what was happening because with this order and they said it that it wasn't ready to be shipped. This was the same reason why it couldn't be delivered before. I then decided to cancel this order because I felt they were not being honest to me as a customer of what was really going on with this delivery. I eventually went to the Best Buy in Culver City, California to order this refrigerator again. I ordered the exact same one. It was scheduled to arrive on August 23, 2022, between 9am and 1pm. The refrigerator did arrive on time, with the workers sending me texts in the early morning confirming the delivery date and time and with a text saying that they were 10 minutes away from my home.

The battery health on my iPhone 8 is below 70%, Apple support gives you a list of service centers that will sell and replace the battery for $49.00 the closest place was Best Buy which is 20 miles away. The support team gave me a list of times in which to have the battery replaced, I chose a time for the following day, showed up on time and was told that they didn’t have the necessary battery and would have to order it, I asked why I wasn’t told that by Apple support and the Geek said that Apple doesn’t know what their inventory is. I could understand that so I returned home to see if any other Best Buy stores in the area had the battery and I would drive the extra miles to have it replaced, called the number listed for the next closest store and found out that all calls no matter which store you call go to a central location. I explained the situation and she set me up for the next closest store for the following day, I asked if they had the battery and after checking the store inventory she said no but she could order it and it would be in the next week, I said fine and as long as she had to order it I would prefer it be sent to the closer store she said ok and I told her I needed installed also, she said she could handle it and made the appointment for the same day the battery was due to be delivered.

Received notice from the store the following week that the battery was in and ready for pickup. I drove the 20 miles to the store picked up the battery from customer service then walked 20 feet to the Geek squad for my appointment, she asked for my name and reason for being there and I told her that I needed the iPhone battery that I just was sold by Best Buy and picked up 20 foot away installed, she immediately said that Best Buy does not install batteries in iPhones and they send them to Apple for the replacement and on top of that she said that Apple would not install the battery that they had just sold me. Walked out very disappointed drove the 20 miles back home and called the closest Apple store (40 miles away) after going back and forth with them and talking directly to the store they said that they couldn’t tell me whether or not they had the battery, she also said that she was surprised that Best Buy wouldn’t do it that she never heard of that and was quite surprised.

Bottom line is that a customer cannot speak directly to the store and the people in the customer service department don’t have a clue what is going on at the stores. Still not sure if they replace batteries or not and perhaps it is just the store I went to didn’t feel like doing it.

I have spent thousands of dollars (not exaggerating) over the years and have seen the deterioration in their service. I will probably start using Amazon for my purchases from now on

Worst customer service experience of my life. On July 25,2022, I was sold a bad laptop. Horrible customer service in which my words were changed and when a manager, Skyler, took over she accused me of taking the laptop into the bathroom. Which NEVER happened. She never even asked me what happened. She relied on the words of the customer service employee. We looked over at him, he said, "I have no reason to lie." I said, "you changed my words, I said my man went to take a shower, not I took the laptop into the shower!" Unreal. Then the general manager, Adam, came over. I advised him that he needs to communicate to his employees that they need to listen to the customers because my words were totally changed and misinterpreted. He told me there was nothing they could do for me and to contact the manufacturer. I asked if they had a contact for me and he told me to "GOOGLE IT, HP, they're online." Then I asked what about the $200 warranty we paid for? He then proceeded to actually look at my receipt & say how he must've overlooked it and how his eyes aren't what they used to be. He said they would have to ship the laptop to the service center and he would escalate the repair. When The Geek Squad service guy took my information I asked him how long this would take and that it is supposed to be escalated, he told me it would probably be 2 weeks. It has now been a month and according to the update to the account, today they finally received the part. I have made numerous phone calls and have had mixed messages. One customer service rep said they had to order a new motherboard. I've been told different dates on when the part was ordered and when it was received. I've been told 2 parts were ordered. I've been told parts were ordered but it doesn't say what parts they are. I've been told I could go into the store & get a new laptop & this never should have been handled this way. He was making an appointment for me to go into the Clearwater store instead of the St Petersburg store and then the call got disconnected. When I called back they said "we don't do that." It has been very frustrating. I've been apologized to for the poor customer service, yet no one is actually doing anything to help us. The guy I just got off the phone with said he was sending all of the information regarding the case to his manager and he was sorry there was nothing he could do further. Unreal! Here's the order #: 00565-[protected]. Here are two escalation #'s: [protected] & [protected]. I'm disgusted with this Best Buy experience, it is totally unacceptable. Hoping someone will actually read this and do something about it A MONTH LATER. Thank you.