Barclays Bank review: Cash machine withdrawal

On Monday 21st August I went to the cash machine located at Morrisons Grantham to use my debit card to draw out £20, which I received. I realised I needed another £20 so again used my debit card to draw out a further £20.

Unfortunately, due to personal circumstances, I was feeling stressed and left the machine without taking my second £20 and debit card. About 10 minutes later I realised and returned to the machine. A lady at the machine said she had not seen my card or £20 and I can only assume that the the person using the machine after me took the cash (the machine presumely withdrew my card).

I immediately went to Bacrlays Bank on the High Street in Grantham to report what had happened. The cashier I spoke to took the details of what had occured and I was informed that a replacement debit card would be sent to me which I duly received a few days later. The cashier also informed me that, due to the circumstances, my second £20 would be reimbursed to me within the next 48 hours. However this did not happen and I did not receive the £20 back into my account.

As I heard nothing and had not received the £20, I returned to the bank on the 15th September. I saw the same cashier who checked my account and informed me that on the 9th September a decision had been made not to reimburse me the £20. I had not been informed by Barclays about this decision.

In view of the fact that I have been a loyal customer of Barclays since 1986 I consider this to be poor service. I would hope that this decision will be overturned in view of the circumstances.

I am disappointed about the failure of Barclays to keep me informed of this decision.