I had high hopes for this company or I never would have ordered. The product looks amazing but I'll never know. I received emails saying that they got my money and I would be getting a tracking number soon. After several days I contacted them, by chatbot of course because no one there answers the phone. I got what looked like a cut and paste email reply.
Lie #1 -"It's packed and heading to our shipping partner, expect a tracking number shortly."
Lie #2 - "I will tell logistics to expedite your order so we can get it to you faster."
Then I was contacted by someone who said they were from "Customer Service" and told to download a 3rd party app to get my refund. Seemed Sketchy so I didn't.
Avoid company at all costs...