Grailed

Grailed has enrolled a new service by hiring "moderators" to "authenticate" certain high end pieces to prevent fakes from being sold on their website. This is a great idea and helps ease tension when purchasing items on the website! HOWEVER. Their "skilled" moderators have no clue what they are doing, and have 0 reliability in properly authenticating these items. There's 0 transparency on how these moderators were hired, nor how they know what they're doing. Not only that, when you actually have an issue with their moderator or anything in general, they take 3-4 business days to respond via email. GARBAGE.

They have high standard you get paid right away they staff gets back to you quickly and read your email they don't use bot

Hello, grailed is 50-50 % but I bought shoes from seller with name: mlwdsn and this seller is awesome, quick, perfect communication and legit shoes :))

I love buying men's streetwear from this site because it is has a great selection and overall I think the site is more hip than ebay. I've found a lot of good deals here and will continue to use it into the future!

I'm very happy with the grained clothing and I will hope others buy them to I've been looking around for clothing to meet my expectations and grained clothing is it I will recommend this to all my friends thank u so much

Great support and have had a lot of success as a buyer and a seller. Have sold a few items and gotten great deals on stuff I wear daily. The risk of getting a fake item is very very low in reality

I would give this site 0 stars if possible. This market place is full of fake clothes. They are supposed to offer buyer protection but then make it impossible to get a refund. Do yourself a favor and shop elsewhere unless you are ok purchasing fake foods.

Horrible business and customer service. Got scammed out of $100 when Grailed fail to realize that the seller sent fake tracking information. That boast a lot about some worthless buyer protection that does nothing since I myself did all the footwork with contacting *** ALL ON MY OWN. Horrible business that needs to get its *** in order.

I've used the platform for about a year now and can safely say grailed support is USELESS. They are really good at taking down post and giving no feedback as to why. I bought a pair of off white jordan 1s off of the site and they were authenticated by the grailed moderation team. I then repost them to sell them and get absolutely nothing but them taking them off saying they are inauthentic. The worst part is when I email them about it I get no response. Furthermore they go back to the posting I bought that was authenticated and try to take their authentication tag off of the listing...I have a video where it says it is authenticated. They love to not answer support emails to their customers and try covering stuff up. Whatever puts money in their pockets I guess...They could give a *** less about there buyers and sellers on this platform.

I bought a pair of shoes off of a so called "trusted seller" The seller shipped but the box came almost a month later and the shoes were not in the box. I contacted the seller and he said he had no idea what happened. I then contacted grailed multiple times to try and get my money back as the seller would not refund me. grailed never got back to me. I then logged onto instagram and saw a suspicious log in attempt from a person that was in the exact same city as where the shoes came from. It seemed like too much of a coincidence. I tried reporting the seller but none of my reports went through and it kept giving me an error message every time I tried to submit the report. I then tried to just block the seller and It would not let me block him. An error kept popping u every time I pressed block this user saying "an error occurred failed to block user"

Bought a lock necklace that promised a key in the description. Seller told me after I received the item that there was never a key. I politely ask for a swap, he tries to squeeze more money out of me. This goes on for days. I almost just paid the money but then I was like "why am I paying for his mistake?" I ask for a refund/return and he finally offers the swap instead but I'm done. I'm upset I even have to deal with this and I don't want to go through it again with a swap. I complain to the website about him. I also write a review. Turns out he also works there (!) and deletes my honest review. No one has answered my customer complaints either. Then the seller replaces it with his own 5 star review through my account! I would never give 5 stars for this experience so why is it on my account & its unchangeable? Unethical. Can't make this up. I just want to warn other people. Avoid this site.

I recently got my account frozen and for this reason, I do understand. I had a nasty argument with a lowballer through messages. I felt he was rude so I insulted him and proceeded to block him. This was after a long period of constant frustration with sales not being made and the resort to dropping prices to an extreme low. I then got my account frozen and asked multiple times for it to be appealed and I apologized for my actions. I waited and didnt get any replies. Tried a few times then decided to go to Grailed HQ personally and speak to someone. I was not aware that I was not allowed in but managed to get in. I spoke to Chris of Grailed and he told me to e-mail him and he will get back to me within a day. He has not gotten back to me nor Gavin of grailed ( the original person who messaged me ) I also messaged the appeal email again and got another request for the information. I tried providing all details in hopes of getting this resolved. Still not resolved and I am extremely stressed. I worked so hard on building my reputation after almost two years of selling. I made a mistake and made it clear I would not do it again. At this point I feel forced to take my business elsewhere and it hurts as a customer because I really thought I could count on the staff to at least empathize with me to an extent. I get that people get busy but I really went through all lengths just to grab their attention and I barely had it. That marketplace meant a lot to me and now I have to just accept that I can't go back on.

This is my last time using Grailed! And for your own sanity and money, you should too. Here's the situation at hand. Last month I sold a pair of Jordans and completed the transaction with the buyer who received the item and left a review confirming he was satisfied with the purchase. About a week or two later, the buyer began randomly messaging me and accused me of selling fake shoes and demanded his money back.The buyer determined the sneakers were fake since they didn't pass an authentic check on another third party reseller site(***). The buyer then left a review stating I sold him fake shoes I proactively emailed the Grailed team to try to resolve this - as the buyer was not willing to have any productive discussions. Grailed did nothing to actively handle or mediate the situation - rather saying they can't remove reviews and I must work out the issue with the buyer. The issue was escalated to *** and left with them to resolve. I was not given a line of communication to properly convey my side of the story, or present evidence supporting it. At the time of writing this, Grailed has yet to respond to my follow-up email Ultimately, *** agreed with the buyer and initiated a refund to the buyer upon return of the item to me. While *** had their own oversights in handling the case - the buyer provided them with a recycled tracking number and I am not in possession of my items but responsible for the refund, I am handling that with them separately but need to be acknowledged in my addressing of issues I have with the Grailed in this transaction. To make matters worse, the sneakers were previously purchased by me through Grailed, from another user. The purchase was sent to me in the original box with the purchaser's proof of purchase store receipt. After a few months I decided to re-list the sneakers - which sold, resulting in the current issue I'm facing. The listing has been suspiciously remove from the Grailed website, like it never happened Grailed claims buyer/seller protection & 24/7 authenticity checks; but where was the support for me on this transaction? How was I protected through my original purchase? How was I protected as the seller in the most recent transaction? There isn't even any contact info for support when an issue arises. If you are offering a platform to allow users to conduct business why do you pawn any issues off to a third party (in this case, ***)? Where is your accountability to your users when you take so much money in fees?

I was a verified seller with over 500 listings in my inventory, and they treated me like I was common street trash. I appealed my ban but it's been two weeks and they haven't even replied to my email. The only thing possibly considered spamming about my account was how I listed items all at once, but I was never informed that you weren't allowed to do this. They also advertise seller and buyer protection, but this couldn't be further from the truth. The transactions are handled over at PayPal and they essentially treat sellers as guilty until proven innocent. Also, inversely if you are a buyer who didn't receive their item and tacking was updated as delivered, you're pretty much screwed. If sellers choose to use their shipping through grailed option they will be treated to the tune of GRAILED DOUBLE DIPPING them. I have seen it first hand where grailed has charged me and the buyer for the $11 shipping label. After noticing the inaccuracy it took them over a month to respond to my emails and process my refund. The authenticators they have employed are either inexperienced or have no idea about the item they are authenticating. Their bape page alone has a minefield of fake items that have been verified by an authenticator, but if you are shadowbanned for any reason they will not authenticate any of the items you list on purpose. Please stay away from this company at all costs because it will save you a lot of headaches and trouble in the end. Last but not least, the forced price drops. The way grailed works is that if you want to move an old listing up in the feed you need to price drop it by at least ten percent. So instead of promoting good deals, they would rather force you to price drop it yourself because they know it won't sell if it's buried under their feed. They also have no idea what things should actually be priced at because they kept removing my purple courts as for being listed too high at $1,000 but the lowest ask on StockX was $1,500 and multiple have sold close to that price. A company that's terrible at doing its only job.

Grailed seems to be another selling platform where marketplace policing is placed on the hands of undiscerning bots that freeze your account when triggered by anything that goes against their algorithms. It does not matter if you have perfect 5/5 seller feedback, no cases opened against you and proof that should absolve you from whatever triggered their system to ban you.

I'm a soccer jersey collector that has probably one of the biggest collections within the US and was looking for another selling platform to sell some of my jerseys besides my online website. Ebay is just too problematic with even more false triggers and hassles that they throw at sellers so I decided to join Grailed since it has international presence as well. Sales on Grailed where slowly picking up steam as more of my selling quantity limits were being raised. Although the Grailed authenticators were a headache to deal with since they have literally no idea of what an official soccer jersey's characteristics should be and can erroneously deter your item's authentication process.

At any rate, I provided everything they asked from me. Authentication codes for each particular model whether it be Nike, Adidas, etc. Washing instructions labels and any other detail in order to illustrate that jersey's authenticity. All my items got approved and sales were going great until the dreaded email came that my account had been frozen.

The email stated the following:
"Your Grailed account has been frozen for violating our Terms of Service.

Specifically, your account was frozen for listing inauthentic items.

At Grailed, we value the safety of our community and activity like yours will result in an account freeze. We always perform a thorough investigation before deciding to freeze an account. However, we understand that misunderstandings can happen. You can request more information and appeal our decision by emailing ***@grailed.com.

Thanks,

Grailed Team"

I proceeded to request more information and appealed their decision by contacting them through their appeals email. I stated my case and mentioned how I did everything possible to prove that my items were authentic, I mentioned the whole perfect feedback, no cases opened against me ordeal and told them about my reputation as a soccer jersey collector with my own website and pleaded for them to give me an explanation at least and that this had to be some bot mistake.

What I received was the following response:
" Kai (Grailed)
Jul 2,2022, 8:44 PM EDT
Hi,

At Grailed, we prioritize the trust and safety of our community and we reserve the right to freeze accounts that are inconsistent with our expectations (https://www.grailed.com/about/terms).

For the safety of our community, your account has been frozen for repeated fraudulent listings.

At this time, we're unable to reinstate your account and no further appeals will be acknowledged.

Kai
Grailed Team"

Basically I received some regurgitated, cookie cutter, copy and paste, corporate middle finger. No explanation, no proof of their allegations, just and arbitrary response with no effort whatsoever to look into my situation. Simply stating that they reserve the right to treat you like dog waste within their terms of services.

The sad thing about this is that Grailed actually has a good premise and can be a great site for seller's like me due to its international sales. I get the whole needing bots and algorithms in order to monitor thousands of users and all that activity but their is no excuse though to not even delve into the issue with actual reasoning human beings when an appeal is presented and when a seller with perfect rating and great sales is presenting it. Instead of valuing excellent sellers that are assets to their platform they purge them to their detriment.
If you like walking on eggshells as a seller or even a buyer and feeling vulnerable to any of their bot's whims then Grailed is the site for you. If that isn't your thing and you want to be treated with some dignity and decency, then I'd recommend you go somewhere else to buy and sell instead of fomenting monetarily this type of behavior.

Thanks for reading this long winded and much needed vent of mine.

I gotta say, I've had some experiences with Grailed that have left me feeling pretty frustrated. I've actually written a few reviews about them in the past, but they ended up banning me from the site a few months ago. Apparently they didn't appreciate me airing my grievances on here. They even went so far as to block my IP address and take some of my money. Not cool, Grailed.

One of my biggest issues with this site is their authentication process. It's supposed to ensure that all the items being sold are legit, but in my experience, it's been pretty fake. I've received several pairs of shoes that turned out to be knockoffs, and when I reached out to Grailed for help, they basically told me tough luck. Not exactly the kind of customer service you want from a company you're doing business with.

Honestly, I think Grailed is one of the worst companies I've dealt with in a long time. They don't seem to have any respect for their customers, and their customer service is straight up trash. I wouldn't recommend buying or selling anything on this site if you want to avoid losing money. Beware, folks.

My son, he's a big fan of Grailed. He's bought some cool stuff from there before. But, he sold a pair of shoes on the site for $617 almost 100 days ago and still hasn't been paid. He put the UPS tracking number in there and everything. We've tried calling customer service, but no one picks up. And the "customer service" ticket threads are a joke. We're thinking about telling the BBB about this and our lawyer says we should get involved. Honestly, I wouldn't recommend Grailed to anyone. It's just not worth the hassle.

So, I decided to give Grailed a try and made an account. I listed an item that I had already listed on eBay, but unfortunately, I got banned. I was really disappointed and contacted support to see if there was anything I could do. They asked me to provide proof that I had sent the item, which I did, but they told me that their moderators had made a final decision and there was nothing they could do. I was really frustrated because I felt like I had done everything right, but still got banned.

To make matters worse, I had also made my first purchase on Grailed the day before I got banned. I spent $500 on an item, but the seller never shipped it. I tried to access my account to see if I could get any help from support, but I couldn't log in. I reached out to support, but they never replied. I was really worried that I had lost my money, but fortunately, I was able to get a refund through PayPal.

Overall, my experience with Grailed was really disappointing. I felt like I had been treated unfairly and that the support team was unresponsive. I was able to get my money back, but Grailed didn't offer anything that PayPal couldn't. I wouldn't recommend using Grailed, especially if you're new to the platform. There are other options out there that are more reliable and have better customer support.

Grailed is a website that has recently introduced a new service by hiring "moderators" to "authenticate" certain high-end pieces to prevent fakes from being sold on their website. This is a great idea and helps ease tension when purchasing items on the website! However, their "skilled" moderators have no clue what they are doing, and have 0 reliability in properly authenticating these items. There's 0 transparency on how these moderators were hired, nor how they know what they're doing.

When you actually have an issue with their moderator or anything in general, they take 3-4 business days to respond via email. This is a major issue as it can cause a lot of frustration and inconvenience for the customers. It is important for a company to have a quick and efficient customer service system in place to ensure customer satisfaction.

Despite the issues with their moderators and customer service, Grailed still has a lot to offer. They have a wide range of high-end pieces available for purchase, and their website is easy to navigate. They also have a great community of buyers and sellers who are passionate about fashion and are always willing to help each other out.

Overall, Grailed is a great website for those who are interested in buying and selling high-end fashion pieces. However, they need to work on improving their customer service and ensuring that their moderators are properly trained and reliable. If they can do this, they will be able to provide an even better experience for their customers.

I recently had an experience with GRAILED that left me feeling extremely disappointed and frustrated. I purchased a t-shirt from a seller who claimed that it had only been worn once. However, when the t-shirt arrived, I was shocked to find that it was faded, had holes, and was stained. I immediately reached out to GRAILED to try and resolve the issue.

To my dismay, GRAILED suggested that I contact PayPal to try and get my money back. I followed their advice and returned the t-shirt to the seller. However, when I tried to file a claim with PayPal, they declined it, stating that the seller had messaged them claiming that he had received a different t-shirt from me. I was left feeling confused and frustrated, as I knew that this was not true.

To make matters worse, GRAILED changed my review of the seller from 1 star to 4 stars, which I am unable to edit. This made me feel like GRAILED was not taking my concerns seriously and was more interested in protecting the seller than helping me.

Overall, I feel like GRAILED, PayPal, and the seller were all involved in some sort of conspiracy to take my money and leave me with a damaged t-shirt. I am extremely disappointed in the lack of buyer protection and support that I received from GRAILED and PayPal, and would caution anyone considering using their services to be very careful.

Bought a necklace from Grailed, and let me tell you, it was a wild ride. The seller was a bit sketchy, and I started to get worried when I saw some pictures and videos online that made me think the necklace might be fake. I did some digging and found a ton of evidence that it was indeed a fake. I was pretty upset about it, and I reached out to customer service for help. Unfortunately, they haven't been very responsive, and I'm feeling pretty ignored.

I wish I had done more research before making my purchase, but I definitely feel like I got scammed by Grailed. It's frustrating that they don't seem to care about their customers, and I wouldn't recommend taking the risk of buying from a reseller like this. If it happened to me, it could happen to anyone. So be careful with your money and make sure you're buying from a reputable source.

This site is just terrible, man. Their policy is whack. They let people sell stuff for way too much money, even if it's cheap as hell. I bought a pendant for my man's birthday, only cost me 40 bucks, but when it came in the mail, I was like, "What the hell is this?" It was the worst quality thing I ever bought. I found the same thing for 18 bucks somewhere else and even saw it on some Chinese website for just a couple of dollars.

I tried to return it, but they said no way, because the picture matched what I got. But the quality was just straight up garbage. I'm never using this site again, that's for sure. I think they're based in China, maybe with some little office in New York or something. It's not even worth fighting over 40 bucks, they can just shove it up their you-know-what. If I could, I'd give them a negative 10 rating.

I had a really bad experience with Grailed. I bought a pair of Givenchy sneakers, but instead of getting what I ordered, I received women's underwear made in Romania. I was really upset and immediately contacted Grailed to complain about the mix-up. However, instead of helping me, they banned me from their website! Can you believe it?

The reason they gave me for banning me was that the UK tracking number on most of the pictures did not match the US. But, what they don't seem to understand is that whenever a package arrives in another country, it gets a local tracking number. It's really not that complicated, but their staff seems to be incompetent and ignorant.

I even sent them a photo of the US postage on the package, but they still didn't believe me and banned me anyway. It's really frustrating because there's no phone number you can call to talk to someone directly, and it's different people replying to you each time, so no one takes ownership of the complaint.

In the end, I didn't get a refund, and I lost $320. I'm really disappointed with Grailed and will never use their website again. It's a total sham, and I wouldn't recommend it to anyone.

This company ain't no good, let me tell ya. eBay been around for ages and they know how to handle disputes, but these guys don't seem to have a clue. If there's a problem, you're gonna get screwed. And let me tell ya, scammers love this place.

I sold a real fancy designer item and the buyer started hollering that it was fake right away. I said I'd give them a refund if they sent it back, but grailed.com gave them their money back before I even got the item back. I got scammed and that buyer probably sold my item again after they got their money back. They got all kinds of guarantees for sellers on their site, but it's all a bunch of baloney - how hard is it to hold onto the money until the item is back in your hands? This place is a scammer's paradise and the company ain't gonna help you out. Don't sell here, folks! If you're a scammer, though, you hit the jackpot!

So, I bought this lock necklace from Grailed and the description said it comes with a key. But when I got it, there was no key. I contacted the seller and he told me that there was never a key. I asked him if we could swap it for something else, but he tried to charge me more money. This went on for a few days and I was getting frustrated. I almost gave in and paid the extra money, but then I thought, "Why should I pay for his mistake?"

I decided to ask for a refund or return, but he finally offered to swap it instead. At this point, I was just done with the whole thing. I was upset that I had to deal with this and I didn't want to risk going through it again with a swap. I complained to the website about the seller and I even wrote a review about my experience.

But then I found out that the seller actually works for Grailed (!) and he deleted my honest review. I also contacted customer service, but no one has responded to my complaints. To make matters worse, the seller replaced my review with his own 5-star review through my account! I would never give 5 stars for this experience, so why is it on my account and why can't I change it? This is so unethical.

I just want to warn other people to avoid this site. It's not worth the hassle and the risk of dealing with shady sellers. I hope Grailed takes action to address these issues and improve their customer service.

I am writing to appeal the ban that has been placed on my account for alleged fraudulent activity. I would like to strongly deny any wrongdoing on my part and state that this ban is wrongful and unfair. I understand that Grailed takes fraudulent activity very seriously and I fully support the efforts to maintain the integrity of the platform. However, I can assure you that I have never engaged in any fraudulent activity on Grailed, or any other platform for that matter.

I would like to request that you review my account and the transactions in question, and provide me with any evidence that led to the ban. I am more than willing to cooperate with any investigation that may be necessary, and I believe that my account activity will prove my innocence. In conclusion, I would like to respectfully request that you remove the ban on my account and restore my access to the platform. I am a responsible user and I value the community on Grailed. I look forward to hearing from you soon and thank you for your time.

Grailed Name : ROOK

Grailed is an app-based company with no direct human contact; all communication is via email. When issues arise, it's challenging to resolve them as responses are automated. I spent money on an item I haven't received, and seeking a refund felt like my issue was dismissed. Grailed's buyer protection is misleading. They allow sellers to receive payment before shipping, so if an item isn't sent, the buyer must file a complaint and endure a lengthy resolution process, sometimes up to two weeks. This doesn't protect the buyer but enables seller malpractice, with Grailed only sending automated emails and not intervening. After expressing frustration, they froze my account and retained my funds, which I consider fraudulent. I demand my account's restoration for its vital information and insist on telephonic contact from a Grailed executive, not just a representative.

I have had an account for about 2 months with Grailed. I had 26 sales, 7 five star reviews with no complaints. I was considered a "trusted seller" by their metrics. All my listings except for Anti Social Social Club tees had been authenticated by Grailed staff prior to being live to the public. On 12//2020 I received an email stating my most recent listing had been deemed "inauthentic". This was for a VLONE bark long sleeve tee in white. I had previously 2 of the same exact tee in black already verified authentic by Grailed staff that were live in my shop. I contacted support, selected "forget password" because there was no direct link to address this issue and was routed to a rep named Kevin. He sent me a generic email saying I needed to send tagged photos of the item in question, and receipt. Fine, but 2 hours later the account gets frozen. He later tells me the account cannot be appealed. This why before I was even given a chance to appeal the original listing. I given no fair or due process whatsoever. One individual took it upon himself to freeze my account 4 days before christmas, mind you all the items I had listed in the shop were authenticated by Grailed staff once already! Customers who bought from me are left in the dark as so am I because I cannot even log into my account.

Since I have not received any information regarding the reason my account was frozen (other than the cut and paste response they give everyone), I am to assume that my account was frozen due to conversation I had with a seller who listed an item falsely. Initially the seller offered to rectify the situation outside of grailed with a different money transfer service (which I can only assume is the issue). I instead ended up requesting a full refund because the product was listed incorrectly. I tried to go through Grailed customer service to no avail, but upon escalation to PayPal (Their preferred money servicer) I was able to rectify the situation. Im thoroughly frustrated because after reading through their terms of service, they actually encourage buyers and sellers to rectify the situation prior to getting them involved. The service team not only has a complete lack of empathy or adequate response, they have done nothing to try and give me any form of resolution. Its the complete lack of accountability that has forced me to send in a last ditch open response so others can see that there is something fundamentally wrong with how complaints are handled regarding accounts being frozen. The chasm of disconnect between their terms of service (which Im to assume is left adequately vague for this reason) and the actual enforcement is abismal.

I have struggled with Grailed and their customer service team for weeks. I have an account in which I sell designer jewelry, and I source all of my items from reputable sellers. I would never intentionally post an item that I myself knew was inauthentic. I try my best to use resources and my own knowledge to authenticate all of my items that I list before listing them. My account was frozen for allegedly posting "fraudulent listings" but all of my items were authenticated by moderators and had been on the market for several days. The items that I posted all look authentic to me after reaching out to private jewelry specialists and comparing them to authentic products. I am frustrated that when I email I either receive no response, no information regarding my account freeze, or a robot response. If ANY item I posted was inauthentic after review from the Grailed team, I would immediately delist it as I have always tried my best to rid the marketplace of inauthentic products. I genuinely believe all my items to be authentic and want to continue selling on this platform, but it is extremely frustrating when the customer support team doesn't answer my questions or work with me. I am always willing to listen to feedback and change if there is something I am doing wrong, but it is ridiculous that my account has been frozen multiple times. I am seeking some clarity and some information so that I can have my account unfrozen, delist any inauthentic items, and continue to sell on this platform. The customer support team has been no help via email and I am incredibly frustrated.

Usernam: WestArchives I have been a highly successful user of the Grailed platform with no issues over ***+ transactions in about 3 years. A couple of days ago my account was terminated with zero explanation as to why, leaving me with limited ability to communicate with my customers with orders in transit to them. *** said that they would be in contact with me within 24 hours, but this is clearly not the case from what Ive seen online and what Im currently experiencing. Some of my customers are filing unnecessary chargebacks with Paypal, which puts my account at risk there as well. Futhermore, Grailed just released a new payment processor called Grailed Payments. I have some orders that paid with this processor. Because *** provided no instructions about how to handle these orders I am afraid that customers will be able to get refunds while their orders are already in transit to them. Does it seem fair for the platform to put their high volume sellers through so much stress and expose them to unnecessary risk potentially over a complete misunderstanding? I am unable to cooperate and attempt to rectify the situation if they do not reach out to me. I genuinely believe that this ban was done unfairly, and each day that my account is down is another day that my customers are left in the dark and Im exposed to losing sales and merchandise. I do not sell fakes, I do not engage in off site activity, and I reply promptly to my customers fast and with transparency. Please reply to my emails. I will reach out every day until you do. All I want is a chance to explain whatever you feel I did wrong.

June 6th, 2022 I was scammed on grailed.com, buying what seemed to be a high-end, pre-owned bag for $4,130.00. The seller ignored my shipping queries after payment. When the package arrived a month later, it contained non-branded purple boots instead of the luxury bag I expected. I spent a significant amount on what I believed was a Birkin bag, only to be deceived. Grailed was unhelpful despite my evidence, and my credit card issuer, Discover, sided with the seller after Grailed's input, leaving me blocked and unable to dispute the charge. I'm considering legal advice to resolve this distressing situation.

While selling shoes on Grailed, I encountered harassment from a user. I stated my final price, which displeased him, leading to a barrage of insults and scam accusations. In response, I called him a 'bozo', a mild rebuke compared to his behavior. Despite the provocation, I remained professional, refraining from blocking him. After he reported and blocked me, I appealed, arguing for equal treatment as he also violated policies by indirectly promoting his sales through Instagram. Despite his infractions and my few transactions compared to his 200, Grailed seemed to favor him, which I believe is unfair. My main grievance is the lack of action against him, not the reinstatement of my account.