BAERSkin Hoodie review: * do not buy - oversized products & non-existent customer service *

* DO NOT BUY - Oversized Products & Non-existent Customer Service *

I've spent just under $1000 on products from this company, and none of them are useful to me.
- Every wearable is too big, even when using the sizing chart.
- The blankets are too thin and useless for warmth.
- The belts, even at XL size, are too short
- The leather gloves are way too thin for use for anything but driving gloves.
- The 2 components of the supposite 3-in-1 products, ordered at the same size, do not fit together.
- The patches are useless unless you have something with a velcro patch of the same size. Custom-designed for use with their products only.

* The only thing good about this company is its marketing team. *

The PR rep says the right words but does zero follow-up. Makes promises that it cannot and does not fulfill.

Customer service keeps selectively responding to items in my messages and requests, and ignores the rest.

Early last month, they said:

Here are your options:
1- Keep the product and get a 40% refund.
2- Return the product at your cost for a full refund.

Optimistically, I chose the option 2 path and got nowhere.

After all the promises on their ads and website, once you contact them due to dissatisfaction with their product, they tell you:

Return shipping costs are on you. Please include your order ID and full name inside the package. Without this information, we will be unable to process your refund, as we will have no way to identify the sender of the package.

Remember, items must be in their original packaging, unworn and unwashed, with all labels and tags attached.
And that, once our return center checks the condition, we'll process your refund.

Clearly, they want to put in zero effort to address the issue and intend to sell the returned item to the next unfortunate customer.

** Basically, the only way they will give you a refund is if they can resell it to someone else as is, and even then, return shipping is on you! That is only if you are lucky for their website to work for requesting a refund/exchange, or if they reply to your emails. **

So, now I'm at the end of my rope and patience and am willing to go with option 2 to recover some of my money. As for the products, since they are utterly useless to me, I'll be donating them to the local homeless shelter in the hope that they can help someone else without putting them through the wringer, and letting them try them on to see if they are of use to them before claiming them.

@PR Rep. Stephanie, I emailed you at the address you posted here and haven't received a response. Not even an acknowledgment of receipt. So, unless you are going to fulfill the option 1 offered by a member of your customer service team, do us both a favour and don't insult me by posting a generic response suggesting you will actually do something towards customer satisfaction.

* DO NOT BUY - Oversized Products & Non-existent Customer Service *