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CB Fashion and Style BAERSkin Hoodie
BAERSkin Hoodie

BAERSkin Hoodie review: Order #KQM9WKCG never received

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4:31 pm EST
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Ordered two hoodies and hoodie/raincoat combo on Dec 4, plenty of time before Christmas. Never received. When I emailed around the 20th, got "oh, we're so overwhelmed" email. Now it's the 8th and still nothing. No customer service to call or even chat. Don't know if you people are legit or I just lost hundreds of dollars, but you had better figure out your service if you want to stay in business. Too many missed off people on this site who will never be repeat customers even if you make great products. STILL WAITING.

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BAERSkin Hoodie response
Jan 14, 2025 6:08 am EST
BAERSkin Hoodie customer support contacts
Phone numbers

+1 (769) 223-7756

Address

US

Website

www.baerskinhoodie.com

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Hi Virginia,

Thanks for taking a few minutes to share your review here!

We sincerely apologize for the delay and inconvenience you've experienced with your order. We understand how frustrating it is, especially after you ordered in early December with the expectation of receiving your items in time for Christmas.

We want to assure you that we are addressing this issue. We sent you an email on January 12, 2025, providing an update on the status of your order. We recognize the delays in our service, and we understand your concerns about communication. We are working hard to improve this aspect of our customer service and are truly sorry for any stress this has caused.

We value your feedback, and while we strive to provide excellent products and customer service, we understand that this situation has left you frustrated. We are committed to resolving this matter and ensuring that your order arrives as soon as possible. Thank you for your patience, and please rest assured that we are doing everything we can to fulfill your order.

Best,
Stephanie
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This complaint has been resolved automatically due to user's inactivity.

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