Aspen Dental — charged for services not rendered
I went into Aspen Dental on October 22, 2007 for an exam. After the exam I was told that I needed over $4700 worth of work done. I was also told that my insurance would cover about $2000 of it (which I later discovered they would not). They told me, among other things, that I have a very dangerous gum disease in my mouth which needed to be treated with a series of injections and was very urgent. Because I felt pressured and did not have the money to pay for all of this, they had me apply for credit. They barely asked me for any information for the application. When I was unsure what my take home pay was per month (I work seasonally) the "financial advisor" who was assisting me said something to the effect of "I just need a number to fill in the blank." When I got home, I spoke with my wife about what had happened. I had felt so pressured and nervous about being there by the end I wasn't sure what I had even signed up for. We looked over the paperwork and decided to get a second opinion so the next day we called and cancelled all of my future appointments I had made on the 22nd. We were told we had to pay $65 for a cancer screening that was a left over balance. We did and assumed we were clear of paying any other bills to them. When we received a bill from a credit company stating that we owed them over $2700 we were shocked. Aspen had gotten us approved for $6500 credit and then charged my credit for the work I was scheduled to have but never did! It took them 4 weeks and several phone calls to remedy this and we still have had several problems. When I called to ask them why they had charged me for the work I never had, they said it was to "make sure" I was able to pay for it. Although we believe that our problems with Aspen have been settled, we have found they are full of nothing but surprises. We will continue to discourage everyone we know not to patronize any of their branches. They are nothing but a bunch of scam artists who use your health as a way to empty your pockets and hope that you don't know any better.