Aspen Dental
Reviews and Complaints

Aspen Dental Woburn is the first dental office i visited. The manager told after preliminary inspection of the dentist that I only need to pay the whole thing for about like $800., On my next visit for my appointment there's another charge for another problem..

I thought that I only need to pay $800 because they already told me . But after all 3 appointment It cost me $1600.

If your planning to visit a dentist dont waste your time & money in ASPEN DENTAL in Elm St. Woburn. Go somewhere else.

i have filed complaint with AG office call Rebbecca Peyton @ [protected] and ask for forms to file a complaint against Aspen The AG office is suing a similar dental office for mal practice

I wet to Aspen Dental to get a treatment for full mouth including a partial for my upper teeth, started the treatment in 7/07 when they took my impressions it was 'till 5/08 when i received my permanent and it was totally unacceptable it look awful in my mouth like i had a terrible gum desease i went back and try to get the one a paid for it ($5, 000.00)the whole thing they try to fix it but coudn't take the piece backafter a while the guy who is in the laborary where they do quick repairs said I just have to get use to it. Can you beleive it? I was mad. Came again and and did a half a.. job. I'm so dissapointed cause when I signed the contract it was a totally different product they showed me and that is a FALSE ADVERTISEMENT.

Dear Dr. Doner:

In your letter dated September 15th 2008. In original complaint Dr.Parks claimed I should not have eaten "hard "foods and chewing peanuts caused the broken tooth. He never mentions the possible effects on crown from not having the implants put in nor was I ever advised of same. Ironically, in gathering more documentation to submit to the Dental Society, Dr.Walsh explained- last week of August 2008- that probable cause of broken crown was due to not having implants in place. Again this was never brought up to me before and again I find this new defense of Dr.Parks incredulous and being used only after the fact Dr.Walsh comments to me. And reviewing my concerns with Dr.Walsh of Dr.Parks concern more with making money than patient welfare. As expressed by Dr.Parks wanting to do implants- which I was agreeable to but he never took the classes prior to crown shearing off. And I saw no need to rush into getting implant in place as no concern for not having them was ever disclosed to myself. And my Dental insurance was still in place.

I first went to Dr.Parks to simply have the 3- unit Bridge re-cemented and possible other dental work as Aspen quoted cheap prices and also took dental plans my current dentist did not.Dr.Parks claimed negligence on my last dentist for not discovering a cavity at root of tooth 31 and advised I now needed a root canal. Thus referred to NH Endodontic.

The tooth ultimately needed to be extracted as decay rapidly set in and when Dental flossing the floss would go completely over tooth tooth 31 and under bridge. Before getting Dr. Parks full attention- I remember repeatedly calling him for advise on tooth and my concern only to get vague answers-and ultimate extraction of tooth 31, a root canal and faulty crown on tooth 29.

In my opinion, now that this has past, it would seem any concerned Dentist would have not only made it clear to patient what was happening to the Bridge but the effects the would happened if certain procedures were not followed immediately.

Procedures which would have included the fact that if 3-unit bridge was no longer stable because of decay on tooth 31 then tooth 29 is now at risk due to no stable support from tooth 31. As a result, tooth 29 did break its connection with the bridge. Leading to more work-root canal and crown on tooth 29-both performed by Aspen Dental at cost of around $2500.00. That $2500.00 could have been used for a Implant for tooth 30 and I would still have had a healthy crown on tooth #29- If Dr.Parks performed his duties competently.

My abrasive phone call seeking a mailing address was to serve papers on Dr.Parks for a small claims court review, later decided against as Peer Review was recommended to me after tooth examined by Dr.****NH. The call was made only after receiving a letter from Dr.Parks- due to my initial complaint with the Better Business Bureau in Concord NH- that I was no longer welcome at Aspen Dental in Concord or any Aspen Dental!

Again his response to the Better Business Bureau was solely that I should not have been eating hard foods. This new claim in your letter where Dr.Parks states "stress from other the other lower teeth not balancing out the chewing forces" on September 4th 2008 is totally new disclosure coming abruptly after my conversation with Dr.Walsh from NH Endodontics week of August 25 2008. Dr.Walsh was first to inform myself of possible resulting condition on tooth 29. And a week later Dr.Parks now includes this defense as his own diagnosis? Again after all the business Aspen Dental sends to NH Endodontics, lets just say I find this more than co-incidental. Let the records show where Dr.Parks ever claimed this in pre or post conditions.

Dr.Parks was adamant from the start that he would not replace the crown and drew a picture how tooth is still protected as porcelain that sheared is just covering hard metal. At that time I was obviously taken by surprise as I expected nothing but a replacement and stated I needed to do something as his crown on tooth 29 obviously had compromised its integrity.

Not only is tooth 29 sheared on BOTH sides of tooth, creating a pocket for bacteria between #28-#29 but another composite filling has also fallen out. That makes two composite fillings sided by side not properly fitted as well as other useless work and harmful effects due to, in my opinion, greed by Dr. Parks.

The Better Business Bureau shows three other complaints against Aspen Dental. The BBB is an outlet many people do not resort to let alone send a complaint to New Hampshire Dental Society which I never even heard of until Dr.****made it sound like NHDS was the proper agency to correct the harm done.

In closing, I am sure you will have more complaints against Dr.Parks in the future, as his nature in my opinion is greed and not concern for the patient. I do relay these opinions and my experience with the "process" evory chance I get. If you realy want the truth dig deeper, as I see many many lies.

Regards,

I am a Dental Assistant, not for aspen dental but a private practice, now, alot of the things you guys are complaining about are true, what the office is telling you is right . Dental insurance does not cover "specialists" this includes, The Oral surgeon, Periodontist, endodontist, orthodontist, prostedontist etc... As for the denture complaint it is a long process, no ones dentures will fit perfectly when they are delivered, there is an adjustment process, your gums have to heal, there will be alot of adjustments until the fit is right after you are completely done healing . As for the bite and alignment, the lab makes a wax ret in first, the patient will try it in and thats when the dentist will align the teeth with a bite registration, as well as adjust any other issues the dentist will find, the model isnt even sent back to the lab to be finalized until the patient is satisfied with the way it looks, when the permanent denture comes in, they will be placed in the patients mouth, then adjusted to where the patient states it is uncomfortable, and will also be told many adjustments will be made over the next few weeks, untill the swelling from the gums goes down. Now as for a denturist LOL theres no such thing, never heard that word in my life and Ive been doing this for years, If you want the perfect denture you will need to see a prostedontist, this is what they specialize in, as well as crown, bridges, full mouth restorations etc.. However they are not covered by your insurance all procedures under a prostedontis is considered cosmetic. Care credut is offered for these "specialist" services that are not covered by your insurance, and it is 0% financing for the first year . This is a great thing to apply for when your insurance wont pay . As for the lady that keeps chipping her front teeth because of her jawline, the dentist is 100% right, they will keep chipping, you can get braces to fix the problem permantly or be careful eating, when you have fillings on anterior teeth, you CANNOT bite into anything with the fron teeth, they WILL break if you do that.And to the lady that had to pay $664 outta pocket for 2 crowns, That is a great deal, thats the cost of 1 crown out of pocket in most offices so you have good insurance . I think Im done on here, But Im not sticking up for Aspen Dental, I do not work for them, But every complaint on here shouldnt have been complained about.

I as well went to an office here and was told free x-rays and consultation. After sitting in the office waiting for over an hour, one of the x-ray techs finally came and got me. As she was taking the x-rays, she did not explain what I had to do and just shoved things in my mouth and then pulled them out. After 15 minutes of this, she had me go sit in a chair and watch tv while we waited for the dentist. As I am sitting there, I overhear two of them speaking asking what happened to the other dentist. Finally after another half hour, the dentist showed up and I do not even know his name. He looked over the x-rays and then told me what he recommended for a treatment plan. He told me I would need two crowns on my front teeth, removal of two wisdom teeth, and that I had gum recession on my bottom from four teeth that would need removal and then give me a partial. I thought to myself, this is a little outrageous.

After he finished, I sat there waiting for another half hour for the business associate to come and get me. Finally, when she came, she began entering my insurance information into the system. This is when I was totally flabergasted. She told me that after insurance and a special "new client" discount, my out of pocket expense would be $11, 400.00! She asked me if I wanted to apply for the Carecredit loan and I said no and that I wanted to think about it before signing anything or starting any work. She seemed a little perplexed and displeased by what I had said. My appointment was scheduled to begin at 2:30pm, and by the time I left, I was the only patient there and it was 5:15pm.

When I arrived home, I discussed this with the family and they were surprised as well so we decided to get a second opinion. We called a local dentist's office and scheduled an appointment.

I went to this dentist and had x-rays redone because they would not share the x-rays since they were a free consultation. My hygenist did the x-rays, and then did another test that measures gum recession. After this, she did a routine cleaning and told me the dentist would be in shortly to speak with me. The dentist came and I expected to hear some outrageous number, but not as outrageous as what Aspen Dental had told me. Instead to my surprise, she informed me that after insurance my out of pocket costs would be approximately $1, 200.00 maximum. I almost began to cry. I explained to her what had happened over there and she could not believe that they wanted to remove my bottom teeth and give me a partial or remove two wisdom teeth or even put on crowns since my teeth were in good, but not perfect condition. To top that she told me I did not have any cavaities.

As you can see, Aspen Dental does not care about its patients; they see each one as a dollar bill walking through the doors. I have told everyone that I know DO NOT GO THERE!

I decided to write this complaint, after speaking to a fellow coworker who just went there. They told her for three removal of teeth and a bottom denture, her bill would be almost $4, 000.00! I told her about my dentist, and she has scheduled an appointment there.

I can only stress to all of you out there, DO NOT GO, DO NOT LISTEN TO THEM, AND DO NOT LET THEM TOUCH YOU OR SIGN ANYTHING!

I am having a denture issue with the Concord Office. Of course I had to pay up front. They can not get the bottom partial to fit right after several “adjustments”, which means grinding off a little parts, they remade the lower partial which still does not fit and actually caused abrasions to the inside of my mouth. I have asked to see a different dentist but every time I go to the office I see the same guy who has not been able to get it right yet.

So I am at a month later and my teeth still do not fit right. Monday I called the Patient Satisfaction line and spoke with Julie who told that Jen, the regional director, would get back to me with in 48 hours. 48 Hours just expired so I called back and spoke with Megan who gave me Julie’s extension (1279) I called back to Julie’s extension which was not answered nor was voice mail available after 15 rings. So I called back. This time Amber told me that the regional manager would get back to me sometime today (Wednesday) and that that was the procedure I had to follow.

When I informed Amber that that was not a satisfactory answer and I did not in fact have to follow the procedure I could instead file a complaint with the Better Business Bureau and the New Hampshire Board of Dental Examiners she seemed unconcerned and said “well that is your right”.

I looked Up Aspen Dentals record with the Better Business Bureau. They have a C- rating. That should tell you everything you need to know about Aspen Dentals supposed commitment to customer satisfaction.

In my personal opinion if you have a choice, use a different provider. If you have used Aspen Dental and are not happy file a complaint with the Better Business Bureau and the New Hampshire Board ff Dental Examiners the addresses are available on the web.

If my insurance had any other participating providers in the sate I would run away from this company. There commitment is apparently to something other than customer satisfaction.

Allie at Aspen Dental.. I sincerely don't believe you are committed to total satisfaction. I just got off the phone with the Patient Satisfaction department and am no more satisfied then when I first called. More frustrated actually. I went in for an initial consultation and was told I needed 2 crowns. I sat down with the financial consultant who reviewed my dental plan and told me I would owe $664 out of pocket. I applied for the care credit and financed it through that option. After all the treatment was completed, I received a bill for $252. I tried to call my local office where I received the treatment and was told each time I called, that they would review and call me back. Not shockingly, I never received a call. I finally called the Patient Satisfaction line and spoke to "Michelle". I got the standard "This was only an estimate and you signed the contract stating this". I could understand the bill being a little more and having to pay an additon $50, but $252? That was more than a 28% overage. When I asked if I could file a complaint, Michelle said "no". I am an educated professional and felt as though I was being treated like a child. I had made appointments for my husband and daughter that I will be cancelling. Not just because of the $252 bill that I will now have to pay, but because of the extremely poor service I received.

Aspen Dental is committed to providing all patients with exceptional service and care. Diane, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Diane, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

I went to Aspen Dental because I was unhappy with the treatment I was getting from a local dentist. My upper teeth kept cracking. The dentist was always in and out before I could ask questions. One day I grabbed an arm as the dentist flew past me. Only then was I told that my upper jaw was much larger than the lower. The pressure of the teeth on each other while chewing was causing the uppers to break.

I called Aspen Dental. They saw me right away. I received a full exam and a treatment plan. The financial clerk at that time reviewed different options to get me the best cost for the plan I chose. I thought the charges were a little high but I agreed. My problems began during the healing period. I kept all my appointments. I was very descriptive abut my complaints with fit. The final upper denture still had problems because it was based on the temporary. I had requested, not in writing, that a new mold be made so that there would be an adequate fit. The staff had a "huddle" to discuss what to do. I was offered a little inside shaping or soft liners. Eventually the dentist, Dr. Aboosi, told me that I should "get used to them and go buy Fixodent."

I returned to Aspen on Monday this week for an exam because the upper was rubbing or pressing in three areas and it was becoming unbearable, even with Fixodent. Today, Friday, I was charged $199.00 for a hard lining. When I read from their own written warranty, the office person became flustered and kept repeating that a hard liner is not included in the price of dentures. I tried to discuss this but she kept repeating. She gave me the corporate address after I asked for it several times.

My husband went for the initial interview and was not happy with the quote he was given for the work he needs. He still has not had dental treatment for many years. Now, I do not think I can convince him to get much-needed dental work.

I just wish I had checked the web site before subscribing for services. Now I need to join the rest of you with my filing a suit and trying to find a lawyer who would do a class action against Aspen Dental.

tell me about it try going in for an extraction and getting the wrong tooth removed and refused meds for pain while paying cash

Aspen Dental in Concord-same results- they are greedy and do not care about ethics or proper treatment. They only care what makes them most money. Needed a crown due to DR. Parks poor treatment. Crown shattered 6 months later. 2 white fillings he placed fell out months after treatment. BBB reported, but no resolution. N.H. Dental Society in Concord [protected] was no help and the NH BOARD OF DENTAL EXAMINERS...[protected] WAS NO HELP. Now preparing for court.

I know how all you people feel, and I am so sorry you had to go through this. All you denture people should look for a " denturist” to do your dentures. I'm currently working for aspen dental as a dental assistant, and looking for a new job, in our office people come back after they get their dentures because their teeth don't line up. The two front teeth should line up directly under your nose. "We" as dental assistants are not aloud to say anything to the patient. The dentist is the one who lines up the teeth in the " wax bite" not the lab tech. and I as a dental assistant will not sell a bad pair off dentures, there for my job is at risk, which soon I will loose because i will always stick up for the pt. (patient) I am ashamed to say I work there, therefore i am looking for another job. Good luck to all of you.

Maybe you shouldn't have waited until your tooth got all infected and swollen!

After reading quite a few of these complaints I knew I had to write one myself. I so hope that people will come here to read these comments before going to Aspen Dental.
I had changed dental insurance so scheduled a cleaning. I went in and after waiting 45 minutes, I was finally brought into a room to have X-rays done. I was then brought into a room which seemed more like a hair salon than a dental office. I got to watch TV while the hygenist poked around. I was still waiting for the cleaning...

After the "look around" and measuring the depth of gums, etc. I was told I would need 2 sessions of deep cleaning, I needed a cavity filled and my crown would need replacement. I would also have to buy this extremely important toothbrush...After TWO hours, and still no cleaning, and being practically forced to sign off on the treatments I walked out in tears and vowed never to return.

Went to my regular dentist and paid the extra fees as he was not one of the approved dentists for my insurance. The results...my teeth were fine ("You do a great job keeping your teeth clean"), I do have a tiny hole but it is NOT a cavity, my crown was irritated as I had a cold and the nerves in the tooth were hurting from the sinus pain.

DO NOT go to Aspen - they seem to tell everybody the SAME thing - we all seem to have horrible decaying teeth..

they wanted to charge six thousand worth of work and wouldnt give me a copy of the exam what kind of dentist wont give you a a copy of the exam? whats the secret? It definitely seemed like they were running up the bill and they wanted 40 percent that day! 40 percent of six thousand? what a joke

I sent my son the Aspen to have his teeth cleaned. He is 21 (a college student, still my dependent) and had his teeth cleaned regularly since he was 2. His regular dentist retired. He had the same experience at Aspen that you did. He waited for over an hour to be seen. Then after the poking around, he was seated with the billing girl and presented with a "treatment" cost of $1200. He told them he would have to talk to me since he was on my insurance and I was paying the bill. He never got the cleaning. When I inquired about the treatment, I was told that he had peridontal disease and needed deep cleaning and special products. I told them they were crazy that he had his teeth taken care of and the cleanings were covered in full by my insurance and any fillings would cost my only $20 or $30 out of pocket. I was told that the other dentist was not cleaning his teeth properly! When I asked for the breakdown, I was treated very rudely and told that the cost was for the total treatment. I insisted on a breakdown and finally had the paper literally thrown at me. It consisted of alot of unnecessary items. Things that the insurance would not cover. NO cleaning cost that much! They even charged for the visit and xrays even though they advertise that they are free for the new patient. When I asked about that, the girl conveniently had a large cardboard sign right beside her and she held it up in my face and pointed out the fine print that stated it was not include with any insurance coverage. Right there I knew they were scam artists. I said my son would not return. Bad part about it is that he now has to wait another 6 months for a cleaning at another dentist since they got the insurance money for that visit even though they did nothing. What crooks they are.

I’m really sorry to hear about your experience with us. Please don’t hesitate to call our patient satisfaction team at [protected] with any questions or concerns you may have. Or, if you’d like, you can e-mail us directly at patientsatisfaction@aspendent.com.

Thanks,
Allie

AS per American Dental Association CDT codes code for core build (with/without pins) is 2950. It is universal code and that is how it is listed. statement is not indicative. It is the dentist's treatment notes which will tell you, as on statement, whether pins were placed or not it will be Code 2950.

Aspen Dental is committed to providing all patients with exceptional service and care. Amy, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Amy, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

I to was misled by Aspen Dental- I had services done in there Dedham, Ma office - I went in for a exam and consultation- I was told that I had gum disease and that before any other issues were taken care of I needed to have this addressed immendiatly - I was given a estimate of $1, 255.00 -and I was
told that my Dental insurance would not cover any peridontal cleaning- Jennifer the fnancial person said that because of this she could give me the package for $1, 155.00.
I also asked for a Fee for services schedule - ( a break done of
exactly what I was paying fo) her response was that Aspen dental does not provide that to its clients. I consulted with My dental insurance carrier and they told me no matter what I
should only put done 50% of the payment and to make sure
that Aspen dental submittied the costs to them- When I went in for the cleaning I paid $562.50 of course on care credit-
I was also given the Rotodent and was told that it was part of the packagee there would be no additional charge. A few weeks later I receive a Bill from Aspen Dental Headquarter in the amount of 1, 785.00- I called to question this and the very
rude CSR told me to ingnore this and wait and see what my Insurance paid- Well they did get $500+ from my Insurance
company and they expect me to pay them a additional $600+
and guess what the ROtodent isn't part of the package either
I have tried to resolve this issue with them to no end-
they will not receive that balnce from me I would rathert go to court to resolve this issue - They are very deceitful in there
business practices and thay commit insurance fraud .

Did it ever occur to you that you're all just a bunch whiney little [censor]es and need something to complain about? What do you think dentistry is? You have to mold a set of dentures to someones mouth, it's not perfect on the first try. You had to pull your rotten teeth out and make a set of dentures for all your dirty filthy mouths. If you brushed your teeth to begin with you wouldn't be in this situation.

I totally agree. I went to have teeth cleaned..came out and the receptionist told me I needed to pay 130 since it was a special cleaning (perio).. but it felt like a regular cleaning that lasted 15 mins. Yes they gave me lots of attitude. Turns out my insurance paid them a big portion. I was there again for a regular cleaning but again they refused to give me a regular cleaning so I had to pay for the more expensive one. I got on the phone to verify right then and there that I only had to pay a portion. I paid that amount and the receiptionist assure me that I would not get a bill. Of course I got another bill. I called them several times..now 4 months later I got this letter from a collection agency! I paid the amount upfront that day! Now they're so greedy that they don't even care about ruining people's credit. My family is staying away from them and you should too!

Aspen Dental is committed to providing all patients with exceptional service and care. Sarah, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Sarah, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

In 12/5/2006 i went to have my front teeth check for sensitivity.i think somewhere in between it was translated that i needed an x-ray, white filling and some cleaning, i ended up paying $300 cash after the insurance.i had all my back teeth drilled, broken and stuffed with white paste. three weeks laiter i was schedule a free cleaning which you normally get every twice a year but my cleaning was more like digging and scooping, ( beware of the hygienist)they had done a full mouth debridment without my knowledge, on my way out they handed me a rotodent eletric tooth brush and wished me merry chrismas. that left me more puzzled, i should have known they were too good to be true. a week laiter when i came back for the final filling when my mouth was nice and numb they handed me a$250 bill for the rotodent brush and full mouth debridment.i had paid a sum of $2000 including my insuarance, they had tried to bill my insuarnce for the cleaning, and got denied So they billed me instead.i returned there brush and yet they still bill me for the cleaning, they insist they were not in fault since the receptionistthat was there who had quit the following day supposedly should have informed me of the cleaning.how about the hygienist ? shouldn, t she have told me before shoving that rake in my mouth. i think aspen knows it has a very bad un-reversable reputation and soon to be wiped out, its trying to take everyone down no matter what. CAUTION. STAY OUT.

Contact the Better Business Bureau, Attorney General's Office and Medical Board within your state. You can also contact your insurance company's FRAUD department if you feel that this is happening. Insurance companies would entertain a fraud investigation for sure. I don't know anyone's age but if Medicare or Medicaid has been billed for services, you can contact that office to file a formal complaint with the government about Aspen. It's really saying something about Aspen when their own employees can't believe how awful the services are that people are receiving from Aspen and actually say this.

Had total extractions done on 9/27/2007. Received a "temp" set of dentures immediately. The bottoms are too big and I cannot chew. Aspen will NOT replace or redo so they sit in a jar and have for 6 mos., they insist that when I get my "permanent" dentures in 6 mos. they will be GREAT! Well 6 mos. has passed and I am in the final stages of the process. Have been fitted for my "permanent" denture, am NOT satisfied with the way they look or feel, the bottom teeth still look to be too large for my mouth and bite, but the dentist says "Don't worry, we have other methods to secure them..."implants" is what he suggests...(doesn't seem to care that when I walk away from my visit my bottom teeth do not stay in and they are once again in the jar at home, but they can do "implants" for about $2, 000 for the bottom teeth only. H'mmm. Because I am not satisfied with the results or the temp dentures, and cannot get them to re-fit the bottom denture (they cannot understand I want to use them as temp back-ups in case the permanent dentures break, etc) they refuse to understand my need for dentures that fit properly. These are my FIRST dentures, therefore, it has been a learning process...and NOT a good one! I have since cancelled by permanent dentures and am fighting for a credit on the total bill of $6, 800. Wish me luck! And stay away from these Inept, con-artists who never understand English, except when you are deciding whether or not to get dentures (which they guarantee 100% satisfaction... They are the worst!

They are supposed to have someone in their office that can verify benefits and once they verify benefits, they should bill ur insurance and only charge u the 20%. Esp. if they are preferred providers with ur insurance. They agree to accept their allowable fees and you are responsible for your copays.

If u paid this upfront and they receive 80% pay from ur insurance... U WILL NEVER SEE THE OVERPAID AMOUNT BACK. I can guarantee that. They can't even tell you what they do with a credit balance.. the money seems to disappear.

I don't know what they do with it, but something is dead wrong herbe. IN a fraudulent way.

Usually when a business practices in this manner, criminal activity is involved. Didn't say they are guilty of criminal activity. But I would love for 1, just 1 person employed in the office to explain why NO MATTER WHAT, YOU CAN'T GET A PRINTOUT OF ACTIVITYTHAT REFLECTS BOTH YOUR CREDIT BALANCE AND THE CHARGES IN DESCENDING ORDER OF WHEN IT HAPPENED.

IT SHOULD BE AS EASY AS PUSHING A BUTTON. THEN PRIN T OUT THE TRANSACTIONS OF PAYMENT FROM THE INSURANCES AGAINST UR BALANCES.

But yet, they refuse to do so. Or are too ###ed to understand THE LAW ENTITLES YOU TO SEE THE WHOLE PROCESS AND SEE EVERY SINGLE TRANSACTION, ALL TOGETHER.

It's not optional for them. BY LAW, THEY ARE OBLIGATED TO PROVIDE EACH AND EVERY PATIENT WITH FULL ACCOUNTABILITY AND THEY DON'T. THEY PRETEND THEY DON'T KNOW WHAT THE HELL YOUR TALKING ABOUT WHEN YOU ASK FOR THE ###ING THING.

THIS TELLS ME THEY HAVE LOTS TO HIDE...IT ALSO TELLS ME I WON'T PUT UP WTH IT.

Let them bill me again without sending me every single transaction in the last 3 years and I will talk to EVERY MEDIA OUTLET IN NEW ENGLAND AND WON'T STOP UNTIL TV STATIONS AND NEWSPAPERS ARE CAMPED ON EVERY ASPEN DENTAL PARKING LOT FOR MILES AROUND.

Something is more than a little wrong with the way they do business. I just wonder if the lady I talked to today was high off the dental gas or what.

first time going to aspen dental, it did feel like they pressured me into things i did not need. when i left i had a credit card bill, didnt know what i was getting into. jeeze scammers..

They tried billing me for stuff that was not done until I refused to pay for it.

hmmmmm, sounds to me like some people on here are from aspen. They are crooks through and through. contact the better business bureau about them. force them to resolve the issues.

Laurie is probably a hygienist, dentist or a dental assistant as she seems to know what she is talking about. The original poster sounds angry that he/she didn't understand her dental health or the best way to fix it & wants to complain now. Cork, you have no idea what some of the fluoride formulation tubes cost the dental office to order. The cost & some markup does get passed on to the patient, it's called keeping a small business profitable & keeping americans employed. Do you complain when you pay for a filter or some other part for your car at the dealership that you could have gotten cheaper at autozone? Get over it.

I agree 100%. It's feels more like a used-car dealership in there than a respectable dental office. They tried to sneak in a tube of toothpaste into my "treatment plan" that was somehow worth about $30, among other things. I'm surprised they didn't include VIN etching on my molars or a floormat for my tongue.

I can tell you that you sound as though you had extensive dental issues, including periodontal disease if you were treatment planned for scaling and root planing, and if you really needed all that you mentioned in your rant. I don't understand why someone who goes to a doctor after not taking good care of their oral health is then shocked or surprised that they might incur a large bill for the required dental procedures to restore their mouth back to a healthy state. Also, you can't be so unaware that when you sign up for a credit card for your medical and dental (because you don't have any other means to pay for your situation) that you have received this gift of being able to pay a smaller, affordable monthly amount because there is a relationship with the company you are doing business with and the bank financing your giant dental bill. Your ignorance is no excuse for blaming everyone but YOU.

I have NOTICED this. I used Unicorn financial and they did the same thing and billed the services before the services were done. Each time I asked for a bill showing my adjusted credit balance after each bit of work was done... they only gave me the days receipt.. sometimes.

Then, it did not reflect what credit balance I still had on hand, the price after my (at the time)discount plan and a benefits plan and now I find out they billed my current insurance for work done 14 months ago that should have fallen under the discount plan and the benefit plan.

I believe it is against the law to bill my dental insurance for claims that originated prior to the insurance being in affect.

I also believe it is illegal to hide the costs being deducted from a credit balance in which you have NO explaination of where the money is going.

I think it's time the federal government investigate Aspen dental for their questionable billing practices as all of the claims for the last year have NOT been billed to my insurance. Claims from the previous year...were NOT deducted from my credit balance AND NO ONE CAN TELL ME WHERE THE BALANCE WENT.

IT HAS ALSO COME TO MY ATTENTION THAT YOU CANNOT BILL MEDICAL OR DENTAL SERVICES THAT ARE MORE THAN A YEAR OLD AND EXPECT PAYMENT. IT'S ABOUT TIMELINESS OF CLAIMS.

ASPEN DENTAL HAS SOMETHING VERY FISHY GOING ON. DON'T TAKE CRAP OFF A BUNCH OF PEOPLE IN AN OFFICE WHO WANT TO MAKE YOU FEEL LIKE YOU DON'T UNDERSTAND YOUR INSURANCE.

I USED TO WORK IN THIS FIELD AND THEY ARE TRULY FULL OF CRAP.

My only question is you is why on earth you ever thought of leaving your honest dentist to get a good deal at a sleazy corporate chain clinic.

You know these mills are actually operating illegally, by using a sham-owner dentist to front for them, don't you? This is the only way they can get around state practice laws that only allow dentists with valid licenses to own clinics. Knowing this, would you even want to patronize this business model?!

The ethical standards of these corporations are so tiny you would need a microscope to know they even exist.

Patients are so fixated on PRICE. They go to these cheesy clinics thinking they will SAVE MONEY. What is really the most important is HONESTY and COMPETENCE. You don't save any money on treatment that you do not need, nor on treatment that needs to be redone. For heaven's sake people, concentrate on dentists who are HONEST, COMPETENT, AND EXPERIENCED! That is how you will really save money!

aspen dental in Melbourne fl is the same way I have extreme charges ...and when I called my dental insurance to ask why they were only covering $85 of my $3000 bill they were shocked apparently there were service codes that were not submitted to them (they are not even service code for the things I would need) Guess what they told me I have peritonitis as well. And then they told me that I get a free oral b tooth brush valued at $129 with my deep cleaning, ...well shocker I reread my print out only to see that I am being charged $129 for the dumb toothbrush, I am on search for a new dentist, I cant believe how the dentist would take advantage of people in such a way especially during these hard times.

Oh it's a problem. Keep reading there are a lot of complaints. You got out in time. The others?

Based upon my own experiences, I would say there is some questionable practices occurring at Aspen Dental.
Point 1: My regular dentist of 5 years completed my yearly cleaning and check up and told me that I had 8 cavities in need of attention. I had no open days for three weeks so we made the appointment accordingly. A week before my appt. they called and said he was retiring forcing me to look elsewhere. Drawn in by Aspen Dental's "Free Exam and Cleaning, " there dentist told me that I had no cavities, but I had periodontitis. I told him that my former dentist said I had 8 cavities in need of attention. The Aspen Dental dentist then said that cavities are a relative thing; some dentists will drill at the slightest sign of tooth decay, others wait for severe damage. This made sense, but I began to think. In 5 years, my former dentist never made me pay out of pocket for ANYTHING, not even the $25 co-pay assigned to my policy. I had 11 cavities filled before with my regular dentist, which more than exceeds my policies limitations, and received not one bill. In short, he had nothing to gain from my 8 "premature" cavities. On the Aspen Dental doctor's advice, I scheduled an appt. for the periodontitis procedure.
Point 2: The Aspen Dental office in Belle Vernon PA does not have individual rooms, but one large room with individual "cubicles." Needless to say, you can hear the business of the person next to you quite audibly. During my procedure, I overheard the Dr. discussing a problem with the gentleman in the cubicle next to me. The Dr. told him that a recurring problem with a tooth returned and that he had two options: they could mend that problem and hope it does not return, or remove half of his teeth and ensure it would not return. The gentleman asked about price, and the Dr. told him approximately $5000, but he was not sure. The gentleman said he would have to think about it, but the Dr. seemed to be pushing the later option. The gentleman said, "Doc., I am 88 years old. If I kick the bucket next week, I don't want to needlessly spend that kind of money." Still, the Dr. would not relent.
Point 3: My mother in law went to Aspen Dental for the same reason as I did. They diagnosed her with the exact form of periodontitis at the exact stage as myself, only that they would have to pull all of her teeth. I understand that everyone's physiology is different; but why does one require a simple, costly procedure, and the other such extreme measures? This is like saying one person's gangrenous toes require cauterization, while another with the same exact ailment need amputation. From different physicians, maybe. But not at the same doctor.
I am not 100% convinced of malicious wrong doing on the part of Aspen dental. However, I do have enough doubt pertaining to their interests to recommend others to STAY AWAY. You decide!

I live in NH and moved 75 miles from my dentist I used for over 10 years. I decided to try to find a dentist closer to me. I kept procrastinating and went 18 months without a cleaning so I decided to try Aspen Dental in Rochester NH. I went in to make an appointment to have them cleaned and was told they had to take xrays and examine the teeth first but that this service would be free. I returned for my appointment had the xrays and examined by a dentist. Then I was told to meet with the business manager...she proceeded to work up an estimate. It came to $1700.00 WOW. $185.00 of which was deducted for the xrays and exam which left a balance of $1500.00. I too was told that I had gingavitis and would have to have a deep cleaning which would be $350.00 and a follow up appointment which would be $140.00. I was told that this is what was causing the bleeding at my gums. I replied that I floss every day and that there is never any bleeding. I was also told that I needed 6 fillings. One of which was a broken filling which I pointed out to the examining dentist. The 6 filling would cost $1500.00. I told her I would have to think about it. When I got home I called my regular dentist and made an appointment for a cleaning. When I went for this appointment xrays were taken and my teeth were examined and my gums checked for gingavitis and my teeth were ultrasonically cleaned. The dentist (on his lunch break ) agreed to replace the loose filling (to save me from traveling 150 miles round trip to have it done later). There was no evidence of gingavitis and there were no other cavities. This appointment cost me $329.00. You draw your own conclusions about ASPEN DENTAL. Patrick

In Tulsa Ok do not go to a place called MY DENTIST! they are a total scam, they "acted like" they spoke to our insureance co and found out we would only have to [pay 655.00 dollars and then gladly helped us finance that on a high interest credit card that they sponser! then several months later we get a bill for the full amount of the procedure, they never even spoke to the insurance co, and we had a one year waiting period on the procedure they performed, so when they finally did file the claim with the insurance co, which was only after we asked them to, we found out none of it was covered, then they told us that everyone is human and we all make mistakes! its really in broken arrow ok but I have heard that they are all rip offs kinds like a wal mart kind of dentist.

Yes, but NO DENTIST is going to tell you that you DON'T HAVE cavities when you do. That is money walking out the door.

Aspen Dental has done some things to my daughter that I think may border on serious cruelty. Something is completely wrong with this entire franchise. IT has nothing to do with cheap or expensive.

Just because a dentist charges more doesn't mean they are not lining their pockets with other people's money for needless treatment either.

Just because you go to a dentist that is cheaper, does not mean you don't have those conditions you stated above. How do you know your teeth aren't going to fall out a few years later because you have signs of gingivitis. The NEW dentist that you go to might have not even been looking at your periodontal health. All I'm saying is, 1 dentist might tell you that you have 50 cavities and another might tell you that you have none. Your automatically going to assume that the dentist that told you that you have none is the one that is competent because it's cheaper. OPEN YOUR EYES!

My son had a root canal and filling done in Las Vegas. His insurance maxes out at $1,500. The dentist made him pay $2,000 out of pocket - talk about a total rip off!

I am a single dad with two kids on my own. for years I spent what I could on my ex wife's teeth before we divorced and my childrens teeth then and since. I have not had dental ins for many years (even with jobs I had) over the years I wound up with two hack dentists who really messed me up.
Getting to the base, I now have lost all my upper teeth to rot, and all my back bottom teeth and now the front bottoms are going. I went to Aspen in Nashua NH for help and all was great. the staff was very nice and the dr was great and I told them my story. All was awesome till I sat with the financial person. I said I could pay $100 per mo to get extractions and full upper and lower dentures they said $10, 000.00 and would not set me up on ANY plan due to my not having any credit card or bank account or job currently. I had my mother there who was offering to pay 1/2 the $100 per mo... I can barely eat and if not for my kids I would eat a bullet
It all came down to the almighty $$$ Thanks Aspen!

my husband just got dentures and they are cutting into his bottom gums so he called to see if he could get back in real soon
they told him they would try to work with him, mind my husband id a truck driver and goes in to work at 9:00 everyday
thru the week but they said that they couldn`t get him til 4:00 so he suggested that me is wife could bring them in and I could let them know where to fix them at if so he could tell over his cell phone they respond by saying no they couldn`t do that so he said that
well i guess i have to do it mayself then they said not to do that it would void the warranty
she said they were trying to work with him I don`t know how they think that when they know he is a truck driver and they don`t get done the same time everyday so you let me know what the heck is he suppose to do they sure work with him during the time of getting the dentures now that they are here and paid for they don`t want to work with him it`s like will I got your money yur on your own now
what the heck is that!

Aspen Dental is committed to providing all patients with exceptional service and care. Jackie, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Jackie, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

I agree 100%, I am telling you do not go to Aspen Dental! They told me I had a Periodontal disease, I went to get a second opinion and they said there was no sign of a gum disease, Aspen was just trying to get money off me! They also said I had 5 cavities, I got a second opinion and was told I have one. Several dentists have warned me about aspen dental, if you don't believe me, just google aspen dental complaints! I thank God I did not get my wisdom teeth taken out there!

Aspen Dental is trying to get money from insurance for a partial that I don’t even have . I all the insurance co. And told them not to pay cause I don’t have one. What a scam.

I agree with Dave the Truth-Bringer. I had the same Aspen Dental experience as many above. I doubt Dr. HayesCano is using their real name - probably the same dentist that "serviced" bosslady2898. Frightening that someone that has trained years to help people on a medical level would actually take you (and many hundreds of other people) for a ride. Talk about ethics!

Unfortunately, what occurs here is the same thing that occurs at hospitals and why many of your hospitals have constant lawsuits against them. Patients through human nature and emotion-based decision making self-diagnose. Therefore, when the practice offers a solution that could take care of their needs in the long-term (even if more expensive) the patient gets all upset and threatens lawsuits.

Grow up people. I have been a patient at Aspen Dental in Biddeford for a couple years now and they have done wonderful with me. Not only that but I recommended my wife to have denture care there recently and she was pleased. People go in with a predetermined idea of what they need and it's not always the case. That's what I gather from these ridiculous complaints anyway.

C'mon @hayscano. Do you really expect someone to believe that you would send a patient to any competitor for more extensive treatment and then they come back to you for the rest? Why would any dentist do that?

Aspen is a money making machine. Patient care is not at the top of the list. It's all about the money.

Sorry for the typo-s. I'm typing on an Ipad. I cancelled my appt with them to do more research on this company. Right now i cant trust them. Dr hayesCano really convinced me to cancel. I have NEVER heard so much negativity towards a demtal company!

I bet dr haynescano gets kick backs from aspen dental. Aspen dental is like a fast food dentist office, no quality, just a quick place to go if you are in a rush. Take your time and if they freak you by saying you have periodontal disease, get a second opinion without telling the other office what aspen dental told you. See of the other practice says the same thing. Dentists are all like mechanics, sometimes they are honest(usually because you know the guy) but most of the time they are doing excessive work that doesnt need to be done to make money. Ever notice how yoi take your car in to fix 1 prob only to have a 2nd prob turn up to cost u more $ in the near future? U guessed it, sabotage! Dentists are crooks. They love to hear that you havent seen a dentist in a while, they throw the periodontal disease at u, you go home, google it, you tube it and find yourself rushing to get the pro fixed. Then say you need to go to the dentist every 3 months or your tee will rot away... Nice scam right? Dr hayescano is completely way off the mark. MOST of the family practice dentista, whom you get to know, will be honest with youand tell you if there is a problem. You've been gping to them for years and they dont want negative word of mouth when they are that small to begin nwith. Dr hayescano is tryong to scare you back to aspen dental. Dont fall for it. Get your teeth cleaned, floss as, uch as possible the correct way, brush twice a day nut not to hard, in circles. Chew some gumm here and again, use listerine. Pay attentionto the back side of your bottom front teeth, plaque builds up there. Bleeding gums may just mean you brushed to hard and for to long. Watch out for receeding gum lines. Keep posting about this periodontal disease epidemic and lets investigate and shut these crooks down if they are up to no good. Lets start with taking dr hayscano out!

i completely agree with the complaints about aspen dental. they are in business solely for the profit they can make by selling unnecessary services and for doing unnesseary dental and gum work. i am sure they have hurt more people then they have helped. from the moment we walked in, it was one hard sell after another. they flately refused to clean our teeth instead insisting on expensive gum treatments. i have seen a dentist 2 times a year for the last 30 years (lastly in december) no one ever said i had gum disease.

i notified the insurance company of my complaint. i suggest everyone do so too. maybe they'll shut them down.

Aspen Dental in Webster, NY misled me. i now owe them 1, 170.00, which i'm fighting.i plan on reporting them to the Better Business Bureau. they are not upfront on their cost. the office claim they will get discounts from my dental insurance, which of course never happened, and now i owe aspen dental over 1, 000.

Yesterday I had my first appointment at Aspen Dental. I have a 20 year old bridge that needs replacing, and I wanted some of my front teeth bonded because they are discolored and have some superficial cracks. The reason I went there is because of the TV commercials about the great financing. Since cash is tight, I thought it might be a good option.

My experience echoes so many horror stories I have read since I got home yesterday. My appointment was for 2:45. About 3:15 I was finally called back to this very large room that was partitioned off with walls that did not go all the way to the ceiling. In each cubicle there was a dental chair. The place was insanely busy. I heard all the other patient's problems, business, and exactly what was wrong with their teeth. There was one hygenist, one xray tech, one dentist, and some girl (probably an assistant) all pedaling as fast as they could. They were all very nice (even though the assistant spoke to me like I was a deaf first grader), but I could tell they were probably terribly underpaid. They all were neat and clean but there was a shabbiness about their uniforms, like they were purchased at the Salvation Army or something.
After receiving the umpteenth apology for how long it was taking, and why it was so long of a wait, "We only have one hygenist here" she smiled as she ran by. I said "Are you always this slammed with patients around here?" The response was a little scary, "Oh, this is a slow day". Sheesh!

I laid in the chair for another 45 minutes, listening to the hygenist try to talk a little girl who was having a screaming tantrum into letting her look in her mouth. This after the girl just witnessed a half an hour torture session of her brother while the hygenist cleaned "the worst tartar off his teeth" she had "ever seen". She told the mother he needed a specialist .

Anyway, finally my turn. The first thing the hygenist did was try to sell me a Vizi-lite exam. After I declined she and the assistant began sticking a pointed dental instrument in my gums and counting out numbers to the assistant. This went on for the next 20 minutes. I was told I had very deep pockets under some of my teeth which was a sign of periodontal disease. Really? My gums don't bleed, they are nice and pink, I don't have bad breath, none of my teeth are loose (save the fake one in the bridge). I tried to tell them that I was there to have a bridge replaced, and perhaps some bonding, but they kept going on about how bad my gum disease was.

The doctor finally came in around 4:30. He was very nice. He examined me for head and neck cancer, inspected the insides of my mouth, and tried to sell me the Vita-lite, again. I said no, again. I told him about my bridge and desire for my front teeth to be fixed, but he told me that I had very severe periodontal disease and that I would have to have surgery. If not all the bone would be eaten away and I would lose all my teeth. He presented my dental xrays as evidence. Well, I'm an RN, but I don't know a dental xray from a hole in the ground so he could have told me I had ANYTHING and I wouldn't know the difference. He told me they would not do anything on my teeth until I went to a specialist. They gave me a name of a peridontist and said they would have my xrays sent to him.

I tried to get more information from them about what I wanted done as far as how much it would cost and all, but they told me their computer was down and they couldn't tell me. I left there feeling very unsatisfied and very uneasy. I can't put my finger on it but something was very hinky about that place. Now I see many others were told the same thing! I plan on seeing the dentist I had been going to before I lost my dental insurance. Funny, she did full xrays just last October and never said anything about severe gum disease.

I wonder if the dentist to which they referred me is on their payroll? I think I'll check it out!

my wife had zoom teeth whitening done. she reeived second degree burns in three places in her lip area. we paid about 1100.00 in med bills.they conn't think they slould pay anything for pain and suffering. LISA COUGHLIN THE PARA LEGAL/DENTAL HYGENTIST SAID SINCE THERE IS NO PERMANET SCARING IT IS NOT AN ISSUE. THIS WAS DONE IN ROME, NY WILL BE GOING TO LOCAL TV FOR STORY IF WE CAN'T GET A RESONABLE OFFER. RUSS HENRY

Aspen Dental is committed to providing all patients with exceptional service and care. Eric, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Eric, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

For some reason Aspen Dental has been under the impression they can do this. Often they probably do not get paid in a timely fashion for their services once they have rendered them.

HOWEVER, the moment they file for the credit for you, they cannot bill the finance service for your treatment without your permission... and should not.

You can also require they only charge the credit service for the amount done that day and also must provide you with a receipt.

For some reason they push this payment prior to treatment. IT IS WRONG.

I don't think they get that if you push people they will go elsewhere. If you strongarm people enough you won't have enough business to keep your doors open.

I think the method they use in prebilling your credit service, Care Credit, Unicorn or whomever... they feel they don't have to give you a bill reflecting each set of charges and then I truly believe they skim the money.

I NEVER COULD GET A CLEAR CUT BILL OUT OF THE RECEPTIONIST ONCE I PAID UP WITH UNICORN.

NOW, I find they are REBILLING OLD SERVICES... that were already pa id for. Again, to my new dental insurance.

Yet, they don't think they are doing anything wrong.
It's called padding. It's fraudulent and against the law.

Just left an Aspen Dental office in Maine...5 months ago I started the procedure for a top denture as CASH customer. I arrived for my first appt and was kept in the waiting room 30 minutes beyond my appt time. Had some x rays done and was kept waiting another 45 minutes supposedly because they only had one dentist and e/she was running behind. Had to leave because I had other appts that day. Spoke with the "financial" person and signed up for a total cost $560, 399 for a new top plate and150 for a repair to my bottom plate. After my subsequent visits I had to pay 60% of that bill before they could proceed...So believing things were moving along I have them a check for $404, four months later I am still waiting for my denture. Today I find out that they billed my Medicare without my knowledge for charges that were in my original contract as a cash paying customer. So they were getting the money from me, from my Medicare provider and then tried to bill me for the co pay! Total scam. I was furious and told them what they were doing was fraudulent billing, and I would be happy to leave without the denture and a refund of my 404. I did not want to be part of their insurance scam. They created paperwork stating that the dentist had agreed to a refund which is highly doubtful I will ever receive...If I don't, next stop is a call to the Attorney Generals office. I hate being scammed and having my insurance co scammed as well.

I made an appointment Dec 3 2018 for a cleaning. got there had xrays, mouth scan, dentist checked teeth thought it necessary to replace 2 composite fillings, and pocket measurements were done. Brought out to front to sit with billing girls. No cleaning today, was not told this before hand. I was handed a print out that totaled over 1900.00. Mind you I have dental insurance which covers a cleaning in full, xrays in full and pays 70% of fillings. They said i needed a deep periodontal cleaning, had some gel crap antibiotic etc. Mind you I have no problems with my teeth. Have probably 3 fillings total and am 60 years old. Told the gal i was not paying that. The bill was ridiculous. She said ok let me take off the gels and the toothbrush and see what we can come up with. TOOTHBRUSH? apparently they added on a $135.00 oral B with out my consent. She refigures and says ok $900.00. i replied my insurance pays 100 % of cleaning and xrays and 70% of fillings so why is it 900.00. She says they dont cover a periodontal cleaning. So i told her i want a regular cleaning and the two fillings (they were charging me $72.00 for each filling after the 70%). We cannot do that we recommend a periodontal cleaning so if we dont do that it would be undertreating you! So basically they refused to treat me at all unless i agreed to the $900.00 estimate. left went to another dentist who looked at the printout and said that's not bad i have seen these as high as $10, 000. and yet these people are still in business.

Billing issues. Paid upfront for crown based on dental discount plan. 5 months later send a bill where they billed our actual insurance (which didn’t cover procedure) and billing us full price because insurance denied claim?!?! Should never have billed insurance because we used the discount plan.

I was going to go to my local Aspen Dental, but now you've all scared the Hell out of me. But I know you're right and this is what was looking for: User Reviews. So, thanks. Sorry you all had so much trouble. I, too, learned the hard way and now I always check online user reviews before I make any purchases, including healthcare.

I just came back from a new Aspen Dental in my area. I was shocked to see that they were going to charge me over $1, 000 for a deep cleaning and scaling. I checked my insurance cost and it's only $33 per quadrant for 4+ teeth. I went in for a toothache, that wasn't really addressed other than sending me to an oral surgeon, who is not in my city. I hate the fact that I had to take 1/2 off from work for basically nothing. I appreciate all the previous comments and a news story that I found about this franchise. I hope I can find a dentist who can help me with the issue I went in about.

I went to the office for a quote on dentures. I brought my xrays from a dentist I had previously visited along with a coupon for a free office visit. After visiting one place to another explaining several times all I wanted was a quote, they finally put me in the office to quote me, which was much higher than my previous dentist. I thanked them, asked if I owed them anything and was told no. My insurance was then billed for the xrays I had provided them, and I too received a bill for $204 representing my deductible. I called them and was told it would be taken care of. Two years later I'm still fighting them, for what they call a service that was provided, but now the amount is only $74. It was turned into collections as I still refuse to pay for "nothing" that was provided other than a quote on dentures, which they would not give me over the phone. The insurance company was never reimbursed by them for what they billed them either, but my insurance just "wrote it off"...By all means, go to someone else!

I agree, I too have periodontal disease per Aspen Dental and they probed my gums to prove it. Probe is whenthey stick the measuring pick in the gaps of your gums to see the depth. Anything 4 or less is great. 6 and up is bad news.
Intial probing for me was all below 5. They scheduled me back A MONTH later to document chnages of depth since the firs time there was no evidence of gum disease!
This time, the hygienist decided to shove the probe and creat depth in my gum to read the numbers she wanted. I had no bleeding the first time around, but had 5 suctions will major bleeding and pain the second time around. As a metter of fact i was on 800 mg ibprofene for three days to subside the inflammation and pain.
Of course no surprise all my numbers were 5-7 this time around and I was declared to have periodontal disease.
I since have gone to periodontist and have NO gum disease. My dentist friends suggested I talk to a lawyer.

I have been dealing with these "professionals" for over a year regarding my insurance coverage, and got my first collection call on it today. I'll try keeping this short: My wife took my son's bicycle handlebar to her jaw (a fluke incidental). It cracked one of her molars, and Aspen was close and could get her in ASAP, so we gave them a shot. We got the normal "your wife has 6 months to live if you don't address this fake mouth disease and invisible need for a root canal TODAY"... we should have taken that first hint, but the loving husband that I am would not allow my wife to stay in pain while we could shop around. I did ALL of the communicating with my dental coverage, who informed me that due to the nature of the injury, my major medical would kick in the difference and my 20 dollar copay was all I would need. BTW, my major medical confirmed this, and even gave me the billing code to have Aspen's "billing specialist" plug in to their bill so that there would be no issues with coverage. So here I sit over a year later with a friendly collection agent named Andrea calling to introduce herself. Oh yeah, and this is after I was told the last time I confronted Aspen on the matter that their NEW billing clerk took care of it and I would be receiving confirmation stating it had been resolved. My question to you kind folks... where do I go from here? I hate debt, and I did NOT work as hard as I did on my good credit just to have a company of thieves ruin it over something that should have already been paid. Any help would be greatly appreciated!

### you Allie from Aspen Dental.

Wish I would have read these posts before going to the south port indianapolis aspen. Thank God all they did was rays and a lame exam. I recently moved and unfortunately aspen was in my network. The young dentist had an attitude when I questioned a bone scanning or something that sounded bogus needing done before I could get a much needed crown. The young female dentist got all bent out of shape when I said this doesn't seem right to me. I would think you would fix this tooth as son as possible instead of trying to sell me a 130.00 dollar toothbrush and some kind of bone therapy. Aspen should be shut down the dentist could have cared less about my healthcare concerns and more about her fragile ego. That just shows your incompetence lady. Again I thank God they did not do any work and am very concerned about the patients who go there. I have two girls with braces so thank God they never had a chance to do anything to them. Aspen dental prey on the poor and uninsured. Hope they get shut down.

I used to work for Aspen Dental in Bedford NH - 6 months after working there I left. Trust me, as someone who worked for an ethical company prior to going there was the biggest mistake I could have made. The Doctor was nice, but he was right out of school. I was reading the comment about Julie - she is [censor] of the earth. She was the "trainer" but felt the need to push everything off on her staff, even when they were not trained. She treated her PSR Stacy so poorly that she would hate going to work every day. She would talk poorly about each of us to a different person working there. I finally stood up to her and said no one day while I was "training" because she was walking all over me, making me feel stupid, and talking down to me. She was the most miserable person I've ever met. She would talk down to patients, and talk in a baby voice and just be obnoxious. As far as the dental work - I felt so bad for the patients because they wanted to come in for a cleaning and then had to have an exam first. Isn't this backwards? Any private practice has you come in for a cleaning and the doctor does an exam at the same time. The regional manager Kelly Marcinkowicz (sp?) was also terrible. She was just like Julie - minus the baby voice. She loved having people fear her which was not a good way to run a business. Aspen Dental is all about the pressure sale. Dentistry shouldn't be a sale, it's a medical issue, people do not take care of their teeth which can lead to heard disease, but if someone doesn't have the money or the ability to do the whole treatment plan don't make them feel guilty.
My advice - stay far far away from any of the Aspen Dental offices.

Aspen Dental is the least professional, most crooked company I ever dealt with. They performed an unauthorized "perio" cleaning, despite my very professional independent periodontist telling them in writing that he performs my periodontal services. The dentist at the Raynham Mass. office was not even present when the "perio" cleaning was performed by at hygenist. I checked the hygenist's name on the web, and the only indication I found was that her license had expired about 6 months before my appointment. Aspen has repeatedly charged me for "covered" services, and has even submitted charges for work done on my listing my wife and the patient. They did this twice, despite my informing them of their "error". I had continued to go to them for a few years because of a wonderful dentist, Dr. Mohammed Khan, who was superb! He has since left the local Aspen office. I then found myself with incompetent, uncaring dental care at Aspen. I am now getting excellent care from an independent dentist and my original periodontisst. Avoid Aspen Dental!

Aspen Dental, Framingham, MA is a big fraud, Thank God they are closed now ! I was regularly over charged, though I do not have any dental issues. I went for routine cleaning, which is covered fully by my insurance, but they charged to Insurance as "perio maintenance" for $129 with $35 as my co-pay!

They usually charge for Flouride, without asking if we need, which is not covered by insurance.

When I got couple of teeth extracted, they charged me for Nitrous Oxide, inaddition to the IV sedation and the extraction charges. I am sick and tired of verifying every charge they make with the insurance and correcting with them. When you ask them about the charges, they argue that they performed additional work blah blah ...

ASPEN Dental are a bunch of money Hungry [censor]. I go to the Chelmsford, Ma "Practice" though I think it's more of the bussiness of dentistry to me. I've been going there for the past year cause I don't drive and it's a walking distance from my home and work place. I had x-rays taken and they told me that I had 4 route canals and 17 fillings needed to be done at an estimate of 13, 250. I don't have insurance only a discount card. With my card, I should have only paid $600 for the route canal. They sent me a bill $1000 just to cut the nerve. I asked the manager what the f&*k was going on with the outragous price. She told me my benifits were changed. I contacted my card provider and they told me that my treatment was never put through. I work in retail and get crap pay, not enough funds to afford the treatment I needed but they seemed more egar to do more treatments then they were about my financial situation. Now I go to a better practice am not ever going back again.

Be warned, if you need a RC or any other mjor treatment done, go somewhere else. They'll Milk you for everythin its worth!

I have seen comments on other websites from former employees claiming they are paid by commission. This seems an unethical practice in a health care office.
The office where I was seen do not truly have separate treatment rooms and you could hear everything going on with the patient in the other half of the room where I was treated. This is borderline in regards to compliance of HIPPA regulations.
Very unprofessional in all aspects of their care.
Reminded me of assembly lines.
The place needs to be shut down. How can a place with this many complaints still be in business?

is that allie at aspen dental a [censor]ing auto response, [censor]ing [censor]s can't even get a real person to review these, someone needs to take all these victims and take aspen to court, the business needs to be shut down.

The other day I went to Aspen and some of the staff seemed really indifferent; like they were exhausted. Never real busy in there, that I can see. Is it such a horrible place to work that it sucks? Could we have anoymous feedback from staff? Do they have a hard time keeping good help? The staff were all different than I had seen when I was there several months ago. I also overheard one lady really having to grill the dentist to get information about how to take her meds and why she was having pain. He should have been explaining to her without her having to ask him every question that one would naturally explain to a patient who had just had a procedure or new dentures.
Also, when I was led to the examining room, the dental assistant barely spoke to me and did not offer me even a place to hang my full-length coat. He seemed to not like his job?
They said I needed a crown, but I do not feel real good about getting it here.

Aspen Dental doctors are committed to providing our patients with the most complete information that they need to make the best decisions possible about their oral care. We are sorry that your experience did not achieve this goal. If you would like to talk with our doctor who oversees clinical services at Aspen Dental, please call our Patient Satisfaction team at [protected] or email us at patient services@aspendent.com. We will be happy to help resolve your concerns as quickly and completely as possible. Aspen Dental is committed to your oral health education and total satisfaction. Thank you.

I have the worst dentures ever made by Apsen Dentures on Hudson drive in stow. they have hurt my gums all the time and the material they are made from I seem too be allergic too. They didi not tell me how much they would cost, they charged me a outright Price of $1, 800. I am 73 and had no insurance I paid for them out of my saveings account and I cant get my money back or can I stand too wear them.I am a widow 12 yrs. now.Now I have too wear my old ones from 1982. They still are comfotable made at Darrow rd in Stow except loose now.

Whatever you do..do not go to this scam of a dentist. I went there for a routine cleaning and was told that I had periodontial diease. They explained to me that I needed rooting and scaling on all 4 quad, irrigation on all teeth, and antibiotics injected into 'pockets'. After they scared me enough they pulled me back into a room to go over costs. I was told it was going to be $2225 for everything, my insurance would cover $800 and I had to come up with $1425. Like a fool I gave them $1000 on my credit card and went in that afternoon for half of the procedure. After a few days of discussing with people what I had done, what it cost, and them telling me I was out of my mind, I decided to call my insurance company. They informed me that the entire necessary procedure was only $50 per quad and everything else was an extra procedure. I then requested an itemized bill (which I had never seen before) and realized I had paid $139 for toothbrush, $30 for toothpaste, $20 for mouthwash, and $174 a pocket for anitbiotics that I was never informed that were recommened or even optional procedures or products. I called 3 other dentist offices and 2 of them said they didnt even offer the arestin (antibiotic) and the other informed me that he recommends it to patients only if it is severe which I clearly was not. When I tried to dispute, 4 phone calls to managers later, she finaly did give me back the cost of the tooth brush if I would schedule the 2nd half of my appointment. I told her there is no way I was going back to such an unethical establishment. Bottom line, I was treated like I was at used car dealership when I put my trust in a health care professional. Please at all costs do not deal with these crooks.