Bright Now! Dental

Nov. 15, 2023, required to pay upfront full amount for implants for my wife. $2475.00 was put on our regular credit card. Office personnel recommended that we apply for a Care Credit card for the zero-interest rate. Nov. 18, 2023, we had them put the $2475.00 on our new Care Credit card and requested that they refund the same amount on our regular credit card. After one week we returned because the refund had not shown up. We were told it would take four to six weeks. After six weeks we returned and was told they would hold our over payment until the insurance had processed. We told them that we had the insurance statement showing that it had processed in December. Thet said that the corporate office had not received it. A week later we offer to give them copies of our insurance statement. They told us the corporate office would not accept that. We asked for the corporate office contact number but was told it would do no good. They said that the corporate office would only refer us back to them. After demanding the phone number, we contacted the corporate office. They in fact refused to help and insisted that we get back with the local office. They suggested we get with our regular credit card company to possibly get assistance. Jan. 31, 2024, and still no refund of the over payment. TERRIBLE customer service!

They where doing work that would fall apart within months. The first bill was around $ 4,800.. 2nd was $ 5,000.00

I had a second x-ray from another dentist showing 6 places

Of bone replacement d - 7953 also my teeth would shift, and work perform would be useless with there procedure. Also the x - rays from gental dental where useless, I had to get another x-ray to show problems that they didnt see.. I called them on oct 2, 2023 for breakdown on billing. She said she would call on my loan to close the loan. On oct 13, 2023 I still have not recieve a call from manager. Also, I have a appointment on sept 23 2023 where they cancell without letting me know. I'm a senior.

I find them to be un-professional at every level. I have 3 different agency filed for dispute / gredince..

I got full set of dentu res in 2019/2020 went back 4 times trying to get them to fit never could get them to fit so never did use them so made a appointment [protected] to see about geeting new dentures they told me they reline the ones I got in 2019 but it would cost me 144.00 dollars but they didn't offer to reline them when I got them so I ask them why should I have to pay for reline I got the in huber heights oh 6188 chambersburg rd 45424 my name is thomas hoskins e-mail [protected]@yahoo.com

On Friday June 9th, I had a laser procedure done by Bright Now and incurred a $6,000 debt. I'm trying to pay and THEY ARE NEVER THERE!

They said that they would be available at a certain time on Tuesday June 13th. They were gone before there own office hours ended. I am trying to pay what I owe. DO YOU WANT YOUR MONEY!

I was able to get them to take my money on Friday. But now I need follow up appointments and It is impossible to get in to get medical follow up in my laser surgery.

On the morning of June 9th, 2023, from my 9:00 appointment I was going in for a standard yearly cleaning that was covered by my insurance and all I needed to pay was my deductible. After doing my initial examination the hygienist and I went to go do the teeth cleaning, but based off of my examination by the doctor he had determined that I needed a Deep Cleaning which is not covered by my insurance, and I was not made aware of the change. they had given me a form which detailed the amount I would have to pay with my insurance for getting my cavities filled, but they did not say that I needed a Deep Cleaning. So $500+ later after the Deep Cleaning was done I was expected to pay because the service that I had requested was changed without my consent. This is a tactic they used to essentially dodge what my insurance would cover, even though the procedure is just the same as a normal Cleaning at every other office. I unfortunately was scammed and paid the money, because I was told that I had consented. The Doctor had put words in my mouth, and this was both the first and last time that I will be using Bright Now! Dental & Orthodontics' services.

I had an appointment scheduled for a procedure and was waiting for two hours to have it completed. They decided to take an emergency patient (new patient) before me without communicating this to me. I had called the office several weeks prior to schedule an emergency visit and they would not accommodate my needs or schedule in a timely fashion. They were not answering their phone or returning voicemails. I had to see an outside dentist for initial consultation for relief prior to having another consultation at this office and then my procedure finally scheduled. It was 3 weeks for me to get the actual procedure scheduled. The front office lady was very cold about my concerns and explained they are short staff and there is nothing they can do. this office needs better practices put in place and managing office needs and appointments. I took off time for work and they may me feel like my time was not as valuable. This is not the first time this has happened.

I called for an emergency root canal because I have a giant hole in my tooth. The receptionist when I called made me make a new patient exam appointment, so I did hoping they would include the need for root canal in my visit or help me with pain even. They instead, after the dentist examined me he told me I needed deep cleaning. I know I need deep cleaning. I also know my insurance won't cover it, also know perio probing can be painful so I asked him. If it was necessary to do it and told him I'd rather he didn't and he tried to tell me the need for it, to which I told him about my studying to be a DA and how I recognized he had to treat the whole tooth and the gums but I didn't have to subject myself could we please not, I only came in for the exam to get my tooth fixed. He acted surprised that I needed a root canal and annoyed that I didn't want the perio probing and that I had the ability to tell him why I really didn't need it especially coming in for a hole in my tooth could he please help me with the pain or help with another appointment for my tooth. He said some flippant thing about me having to talk to the office lady who just tried to convince me of the perio probing and didn't even seem to care about the giant hole in my tooth. So she said they had to get approval for my tooth to be fixed and have been avoiding me ever since until I got a letter in the mail dated on the third of March stating they have the approval and I need to use the authorization before it expires. The original day of my appointment for my tooth with a giant, painful hole, was in September.

Just left what was the worst appointment ever Bright Now Dental 2502 Jamacha Rd. ...

Arrived on time 4:20 for 4:30 ( Cleaning and tooth filling appointment.).Paid total bill $167 FIRST...no services preformed yet..

After 30 min finally called in... No Xrays preformed..when usually this is done..Sat in room briefed by female staffer of Dr.to arrive and begin.. Dr. came in sat behind me never once did he speak..just sitting behind me appears trying to set things up..very,very elderly gentlemen who appeared just to slow for the job.. He performed his cleaning extremely painful and only parts of my mouth...NOT the entire,top,bottom,sides,undersides,etc.. approximately 15min...Then stops and says " ok I'm finished there's another person coming to finish the rest"...Total shock,and painful,no vacuming of excess water,very,very hurtful and I tasted blood in my mouth really bad..

Female staffer arrives says she here to floss and shine... and we have to reschedule the filling because it's getting late...

I explained to her in deep detail everything that had just happened..she said she'd go get front desk rep to solve this matter...The young lady arrived and attempted, very rudely to out talk and avoid what just happened..She appeared to just want me to leave and simi fix the problem and not talk about it...

I met her at the desk where we went over and over for all customers to see and hear just what had happened and she didn't appear to care as I tried to be courteous ,patient and respectful to her in every way..as my gums hurt and the taste of blood in my mouth..

Final outcome was to redue intire appointment, reschedule two weeks out with " Lana" who's outstanding and performed my cleanings prior..