Aspen Dental
reviews and complaints

I called to get a chipped tooth repaired and was told after my insurance it would be $180 out of pocket. They duped me into getting financial help and added on $1500 of dental work I didn't go in for. Also adding on a $250 oral b electric toothbrush. Said it was part of the package. They've also told me I had gum disease, which no other dentist has told me. When they finally repaired the tooth I went in for, they never polished it down and it was rough and pieces of the filling were chipping off. They didn't follow procedure either with the deep cleaning based on my insurance.

I had bridge work and crowns done on the upper front teeth... after a week all the work feel out. I went back to aspen to have them correct the problem but was told the dentist was booked for the day and that I had to schedule an appointment... I refused and told them I would not be leaving until it was fixed... this argument ensued for close to an hour before I was told to take my business elsewhere. Which I had planned to do anyway.. however the receptionist told me that if I was going to seek an alternate office I would need to leave the teeth with her... I was called by the dentist an hour later who freed the rest of her day to fix my teeth however as time went by the crowns began falling again. I am still currently in debt with aspen dental and their credit company which has now sent me to collections

I see your ads in Television and It shows a gentleman who states he had rotten teeth and his wife had never seen his smile. My son in law was in the situation and went to your Aspen Dental on Alpine Ave In Grand Rapids Mi. He was treated rudely and they did not get back with him as they promised. He tried calling back and no one would get back. Needless to say he gave up and still suffers from not having his smile. They do not have a lot of money but do have dental insurance . I hope things may not be this way with all your facilities

I have tried numerous times to resolve an inaccurate statement from Aspen Dental for services rendered in Lake Wales, Florida. I have sent receipts of payments, insurance explanation of benefits copies, and letters explaining how their statement is in error. I've been trying since October, 2018. I cannot find someone, other than the local office who refuses to acknowledge the error, to help me. Delta Dental is my insurance company and they have agreed that my reconciliation is accurate, however, they cannot do anything to get Aspen to correct their billings. They have engaged in practices prohibited by their contract with Delta Dental such as balance billing, even though their contract with Delta Dental indicates the "allowed amount" and what I owe as the patient. They refuse to acknowledge the allowances and continue to bill me for inaccurate amounts. I cannot find a process or contact that I can appeal their billings. It's elusive. Their local office says they "open a ticket" with their billing office, but the end result is the same and they cannot explain why they have billed in error. I've proved my payments through copies of receipts, yet they are never listed on their statement.

Joy Lloyd, frustrated patient

I went in to have a tooth pulled however the dentist broke the tooth off in my gumshe said her tool malfunctioned.which was a lie She sent me to griffin surgery dental office to have it surgically removed however my partial didn't fit it was huge and I lost time off work.. and Griffin is sending me a bill well Aspen was supposed to have taken care of that bill because my insurance had paid them to remove the tooth..now I have missing teeth no partial and a bill..I have paperwork to back me up that they gave me..

I went to the aspen dental office in valdosta ga, on Norman Dr .July 2, 2018 with a broken tooth on bottom .was told it had to be pulled and implant, so I trusted them that they could do the job, So after 13 months and 5 try's with getting a crown, on August 1 2019, he finally got one to stay, the crown is not going to stay, it's not worth the money or time I endured, It has a gap at gum and I can't bite on it without it jabbing in the gum, plus if I get food next to it it will shift, and food gets up under the tooth .I sent a letter for full refund with no response ..I might not get any results, but I'll make sure that aspen dental customers will know not to waste their time with them.,
Edna Bryan

One year ago I went to aspen dental, advised by my general dentist to see an oral surgeon for a tooth extraction and implant of a single tooth. They were new in town, conviently located and accommodating with my schedule.
At my appointment I was informed I would get the extaction, receive a bone graft, an abutment would be inserted and final act would be the implant of a tooth. All staged of course over a period of time.
I got said tooth extracted and implant of bone graft. Months later i was informed the graft had failed. And i would need to see the oral surgeon who is only sometimes available at this, Lebanon PA, office. Keep in mind I already thought I saw an oral surgeon on 1st visit, as that was my intention when choosing aspen dental. During this 2nd visit i was told the failure of bone graft was due to infection. Seemed unlikely to me as i had no signs of infection, was not told initially that I had infection and was certainly not treated for infection.
I was left sitting in chair for a period of time when i was taken to another room and had molds done of my entire mouth. I erroneously thought it was regarding size and placement of missing tooth. The dentist came back and told me I need invisilign as me teeth are not straight. I don t mean to brag but my teeth, minus the missing molar, are kinda nice.
Now Iam getting a bit uncomfortable, I only ever wanted one tooth replaced by an oral surgeon. I have a regular general dentist who oversees my oral care. I was herded out to a desk and was given a treatment plan for $12, 919.00. PLEASE KEEP IN MIND MY INTENDED VISIT WAS FOR THE REPLACEMENT OF ONE TOOTH.
In the meantime, i have already paid over $1000.00 out of pocket for a failed bone graft. I placed several calls to office manager who advised me to go somewhere else. I then opted for a call/email to corporate, with an assumed end result of reimbursement for the botched bone graft.
Recently, I decided to try again with aspen and made an appointment with the oral surgeon as i expected to have credit toward my account. I got cold feet and cancelled when i was told I had no credit on record and I had an outstanding bill. Whhhaaatt ... I went through dental credit so aspen was paid out immediately and I long paid off that loan to avoid generating interest on the loan(12month interest free).
So here I am with a missing tooth in my mouth. I am not happy about that. No credit on record toward the failed procedure, maybe an outstanding bill of unknown origin, and a over inflated treatment plan of $12, 919.
The nature of this correspondence is to inform corporate of the experience and I am still expecting to receive reimbursement for the bone graft debacle.

Thank you

Sandra Pistone
spisrn7 @ gmail.com