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Ashley Furniture Industries Complaints & Reviews

Ashley Furniture Industries / tyler creek dining room table and chairs

Holdenmy on Jan 5, 2019

We purchased the Tyler Creek Dining room table and chairs through the Ashley Store in Louisville, KY. We thought we found what we were looking for finally. Pretty quickly all the chairs (we bought 6) were splintering everywhere - we have pictures as proof. As for the table, within a few...

Ashley Furniture Homestore / tempurpedic mattress and adjustable base

Robin t 42 on Dec 11, 2018

Purchased bed and base from Ashley store in New Jersey . Delivery people refused to take my old bed and gave me the wrong adjustable base . Called store told me to call customer support and also gave me a number to pick up old bed, it was a local habitat number . When I called the store...

Ashley Furniture Industries / warranty not fully explained at point of sale by sales people.

Chris Krans on Dec 3, 2018

I am now on day 4 with the run around. Tried to use customer care they sent a tech to fix my couch but 3 support pieces of wood were used with knots that broke. Customer care won't fix it and the GBS extended warranty company doesn't fix frames. Don't buy Ashley Furniture ever again and I...

Ashley Furniture Homestore / entire experience

Florence132 on Nov 29, 2018

We went to the first ashley location on power and Southern. We took our time to select our furniture options. When it came to financing the store manager was not helpful or willing to offer (what we later found out) all the financing options available. The store manager insulted the...

Ashley Furniture Industries / damaged furniture delivered...

Toni Marie Jenkins on Nov 28, 2018

With all respect I would like to bring it to your awareness that I had purchased 9 pieces of furniture from your company on 8 November 2018. I took a leave of absence from work for the 4 hour window that would be necessary for delivery on 26 November 2018. I have received my order but...

Ashley Furniture Homestore / protection plan

KDB Nashville on Oct 26, 2018

I was encouraged to purchase the protection plan when I bought my dining room set. I was assured that if anything happened, the product would be replaced. The material on all six of my dining room chairs are ripping and coming apart. I have no children or pets that use the furniture and...

Ashley Furniture Industries / durablend sofa and loveseat

koehlermom on Oct 23, 2018

I bought a Durablend sofa & love seat from Ashley Furniture Home-store in St. George, Ut. I did not purchase the 5 yr. warranty. We moved out of the area and stored both pieces of furniture in a climate controlled storage unit for 3 yrs. During this time no one used the sofa or love seat...

Ashley Furniture Industries / bed

will4life on Oct 3, 2018

My bed frame was broken, unfortunately I lost my receipt. When I went to my local Ashley furniture store, they told me they are under new management since May and I got my bed the November timeframe before so they do not have any record from the old management. I currently am at work and...

Ashley Furniture Industries / recliner chairs

EXCliente on Oct 1, 2018

Bought two swivel recliners and within two month one broke, when we tried to get them repaired your service person said a repair kit had to be ordered. We went back and forth and where never able to get any help from you, but did get abusive and rude sales people. The second one just broke...

Ashley Furniture Industries / living room 3 piece couches

Nancy Loloi on Sep 21, 2018

I purchase a living room set from Ashley with a extended five year warranty from this with guardsman. Now I need them to step in and fix or replace my couches but they are ignoring me with their stupid answering. I'm very disappointed. I paid around $1700 for my set and extra for their...

Ashley Furniture Industries / failing to receive the recliner I bought more than 2 months ago!

Bakr El Annany on Sep 20, 2018

Hi, my name is aboubakr, i've purchased a recliner from ashley store, cfc branch, 57 days ago, exactly on 21st of july, so 57 days and I still did not receive my recliner, or even was not notified of any delivery date, my wife contacted the call center of ashley egypt, she has been told...

Ashley Furniture Industries / customer service and delivery

Jillmclean10 on Sep 1, 2018

I ordered 2 power reclining chairs after tax and delivery was $1800.00. I received an email confirmation and phone call for delivery on 29 aug for both chairs. The delivery showed up but with only 1 chair. The delivery drivers had no idea. I called the customer service line and the lady...

Ashley Furniture Homestore / customer service

Feliciam on Aug 30, 2018

Horrible experience thus far. Hard to even put into words. First, the price they quoted us over the phone was not the same price when we spoke with the sales agent in the store. We decided to still order the furniture since we really liked it and had it all planned out already. My fiancé asked...

Ashley Furniture Homestore / protection plan

G64 on Aug 29, 2018

A complaint will also be filed with GBS, the protection plan that Ashley furniture promotes. Ashley pushed this protection plan when selling me my living room furniture. They stressed that if anything happens to the furniture we will fix it or replace it. What they failed to say that i...

Ashley Furniture Industries / patola park sectional

KMoore8635 on Aug 24, 2018

I purchased the Patola Park Sectional in December of 2017 from the Mooresville, NC location. About two months after owning it, we noticed both arm rests were broken - you could hear the wood moving inside the arm rest. The fabric starting pilling almost like a sweater and there are little...

Ashley Furniture Industries / delivery - waited for more than a month.

NarenK on Aug 22, 2018

My name is Naren, I made a huge purchase (more than 20 items) from Ashley Sterling VA in July 3 rd week. Sales guy convinced me that all the delivery could be made possible in a week or 2, though the final delivery date shown in system is Aug'13. I made multiple visits to the store, made...

Ashley Furniture / bedroom set

chelsea6924 on Aug 17, 2018

hi my name is chelsea pye, I took and Ashley furniture bedroom set out from your carbonear nl location, at the time of trying to take it out the last kerri tried to make me pay for an extra week I which I wouldn't have the bed so I left came back another time a delt with Elizabeth and...

Ashley Furniture Industries / incomplete delivery

Kerry Katovich on Aug 14, 2018

We purchased a bed frame and mattress (order 121877554) It arrived incomplete on 29 June 2018, on 6 July delivery of some parts arrived, discovered kit to construct the bed was missing. Calls made on 7/9, 713, 7/20, emails on 7/26, call on 7/31 resulted in very little help, wrong kit...

Ashley Furniture Industries / delivery of be done set

Jessica Bloch on Aug 9, 2018

I had ordered a bedroom set to be delivered and it was "mostly" delivered a week ago. At the time of set up let them know we were missing the trundle portion of the bed which we paid for. The delivery people told us it wasn't on their list and would talk to dispatch. Tried calling the store...

Ashley Furniture Homestore / customer service/delivery

Kmiab08 on Aug 6, 2018

I have had nothing but bad contacts with Ashely furniture in va beach. I first went into Ashley furniture on 7/8/18. We were looking for a bedroom set for myself and my daughter. It was right at closing. We decided on two sets and verified they were available (was even told they had my...