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Ashley Furniture Industries Customer Care Service

Ashley Furniture Industries, Inc.

1 Ashley Way
United States - 54612

Customer Support Phone Numbers

+1 608 323 6139 0 2

Ashley Furniture Industries Complaints & Reviews

Ashley Furniture Industries / end table, with lamp

Vicki Heine O'Hara on Aug 24, 2017
I bought this in June, the wing nut that attaches the lamp to table broke, it is metal. You can't replace it because the plug prevents you from putting a new one on it, I took it back and talked to manager, but he refused to do anything about it, I have spent at least 3000 dollars on...

Ashley Furniture Industries / customer service

Lopez 760 on Jul 25, 2017
My last is Lopez and a few days I went in with my 18yr old daughter and a Frank Sandoval aproched us at first he didn't seem to be too interested in what I was saying he kept looking back a the customer service gal named Holly who stands at the entrance whi did not greet us to begin...

Ashley Furniture / faux leather sofa, loveseat, recliner

Don'tshophere on Jul 25, 2017
I purchased a set of Faux Leather furniture for my family room. We only had the furniture for a short time before it started to peel. The whole set has completely fallen apart as far as the leather on the cushions, arms, and back of the pieces. I actually threw the sofa in the dump because...

Ashley Furniture Industries / not taking care of defect inside 1 yr mfr warranty

TheresaShropshire on Jul 12, 2017
Purchased a B376-92 (nightstand) in December of 2016. It is sitting in the exact same spot it was placed in during the delivery. The item has never been moved. While cleaning that spare bedroom I noticed an issue. It looks as though the nightstand is pulling away from the base. I called...

Ashley Furniture Homestore / fake leather living room set

Luis Mosca on Jun 30, 2017
We purchased a living room set back in April 2008 in the Plano TX store. The sales person told us it was real leather furniture except for the backs and sides of the sofa, love seat and chair, which is what sold us on the items. When the items arrived at our home, we noticed the smell of...

Ashley Furniture Industries / 723-50-083577 br recharge sea breeze pillow top king mattress, wesley king poster bed

Juliana Brown on Jun 8, 2017
We recently purchased a mattress and floor model bed (the Wesley King Poster bed) with a dresser and night stand. Where we got these for a good price, we didn't encounter any issues until after pick-up. We were told because it was a floor model, they would not do delivery; we had to come...

Ashley Furniture Industries / what customer service?

Rhashida on May 11, 2017
My dad and I went into Ashley Homestore located on 11521 Bluegrass Parkway Louisville, KY 40299. We spent approximately two hours in this store. I asked my dad if anyone has asked him if he needed assistance. He replied, " yes, a black lady asked if I needed assistance." I seen the exact...

Ashley Furniture Homestore / purple cow protection

Aaron75 on May 3, 2017
My wife and I bought the protection plan for a leather sectional and a chair and a half that was supposed to last for 4 years. The leather started to separate from the chair, but we were told it wouldn't be covered because the separation had "accumulated". I had to call 5 times to get thi...

Ashley Furniture Industries / defective merchandise, and unethical behaviour

superdollor1 on Mar 28, 2017
If you think Freddy Krueger was a nightmare, try purchasing from Ashely Furniture Home Store. You will think Freddy Krueger is a Disney movie in my opinion. Your furniture if you are lucky will arrive fully stuffed and made like what you saw in the store. Turn it over in the store and see...

Ashley Furniture Homestore / sleep sofas and recliner

superdollor1 on Mar 6, 2017
Worst experience ever. In my opinion if you purchase from this store or company you will be sorry. All three pieces of furniture have to be fixed. Refused to honor their agreement. Have wasted my time and with the amount of aggravation probably have shortened my life. One piece had large...

Ashley Furniture / terrible customer service

Starsky999 on Feb 27, 2017
We went last week to Ashley furniture in Santa Ana, Costa Rica to buy a sofa, bed for my daughter and a dining room table and chairs. Dining room table was the last one in showroom. Gentleman said call back tomorrow and I'll see if we can sell it. To have to call back seemed dumb enough...

Ashley Furniture Industries / sales representatives using inappropriate language

Scottscout on Feb 17, 2017
Went in with my wife, was with a great salesmen! We asked him for space to look around, he happily let us be. We walked up to a set we.liked, was looking to upgrade to a king bed. We had picked out a mattress and was deciding on two bedroom sets we loved. As we went to the one set two men...

Ashley Furniture Industries / knox sofa and loveseat

Cncrnd_Ashley_Cnsmer on Feb 4, 2017
Approximately 1 1/2 years ago we purchased the Knox sofa and loveseat from Ashley furniture.These 2 pieces of furniture are the worst quality furniture that I have ever purchased. Approximately 6 months into owning these sofas they became extremely uncomfortable to sit on and every time that...

Ashley Furniture Homestore / bedroom furniture

UNHAPPY111111111 on Feb 3, 2017
Never shop at ashley furniture stores! Once you purchase you lose all your rights - they have your money and they don't deliver what they promise! I purchased almost $9k worth of bedroom furniture which included a mattress and foundation. When it was delivered the first piece was dropped...

Ashley / sofa and loveseat

Gloriagartner on Jan 27, 2017
We purchased an RV in 2016 that had a sofa and loveseat from Ashley furniture. The bonded leather has peeled off. We found there was no bonding. The coating was applied directly to foam. Every time we sit on the furniture, pieces peel off on our clothes The unit is less than 3 years old...

Ashley Furniture Industries / my leather furniture 3 piece set

aawt on Jan 17, 2017
I brought Ashley brand furniture the furniture have started peeling and bubbling, up this furniture is not even 5 yrs old and now its peeling. I have talk to Ashley customer service and they are telling me that I need to talk to the company I brought my sofa set from. So I called them up...

Ashley Furniture Industries / dresser

Domonique on Jan 17, 2017
Dresser that I did not order was delivered and my son dresser was delivered broken. I was under the impression I was ordering a dresser from the Zelen Collection but because they did not have it on the floor the sales person showed me the Juaro Collection and told me it was the same color. He...

Ashley furniture / purchased furniture at winner furniture in Louisville KY / purchased a ashley leather sectional from winner furniture in louisville ky. 2011/2012 and it's been peeling real bad

Ms leather on Jan 4, 2017
Purchased a ashley leather sectional (durablend) from winner furniture store in louisville ky, around 2011/2012 and it has been peeling really bad it looks terrible, this furniture was a gift and I can not afford to buy more furniture, I thought with this being made by ashley I would never...

Ashly Furniture / couch and love seat leather

don1949 on Nov 8, 2016
the leather couch and love seat leather is peeling off couch and love seat. We started having problems.. In late 2013. We had gone to funiture liquidators .Where we bought the couch and love seat. They would not do nothing to correct the problem.They told us to call ashley furniture..We...

Ashley Furniture Homestore / living room "package deal" service

Spongerickey on Sep 16, 2016
On 8/3/16 purchased a 14 pc Living Room package. On the first delivery on 8-13 the "tables" part of the set were refused because they were damaged. A new set was order. Waited another two weeks and for delivery and the replacement set was refused because they were damaged. Went into...

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