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Ashley Furniture Industries Customer Care Service

Ashley Furniture Industries, Inc.

1 Ashley Way
United States - 54612

Customer Support Phone Numbers

+1 608 323 6139 0 1

Ashley Furniture Industries Complaints & Reviews

Ashley Furniture Industries / Sales representatives using inappropriate language

Scottscout on Feb 17, 2017
Went in with my wife, was with a great salesmen! We asked him for space to look around, he happily let us be. We walked up to a set we.liked, was looking to upgrade to a king bed. We had picked out a mattress and was deciding on two bedroom sets we loved. As we went to the one set two men...

Ashley Furniture Industries / Knox sofa and loveseat

Cncrnd_Ashley_Cnsmer on Feb 4, 2017
Approximately 1 1/2 years ago we purchased the Knox sofa and loveseat from Ashley furniture.These 2 pieces of furniture are the worst quality furniture that I have ever purchased. Approximately 6 months into owning these sofas they became extremely uncomfortable to sit on and every time that...

Ashley Furniture Homestore / Bedroom furniture

UNHAPPY111111111 on Feb 3, 2017
Never shop at ashley furniture stores! Once you purchase you lose all your rights - they have your money and they don't deliver what they promise! I purchased almost $9k worth of bedroom furniture which included a mattress and foundation. When it was delivered the first piece was dropped...

Ashley Furniture Industries / My leather furniture 3 piece set

aawt on Jan 17, 2017
I brought Ashley brand furniture the furniture have started peeling and bubbling, up this furniture is not even 5 yrs old and now its peeling. I have talk to Ashley customer service and they are telling me that I need to talk to the company I brought my sofa set from. So I called them up...

Ashley Furniture Industries / Dresser

Domonique on Jan 17, 2017
Dresser that I did not order was delivered and my son dresser was delivered broken. I was under the impression I was ordering a dresser from the Zelen Collection but because they did not have it on the floor the sales person showed me the Juaro Collection and told me it was the same color. He...

Ashley furniture / purchased furniture at winner furniture in Louisville Ky / Purchased a ashley leather sectional from winner furniture in louisville ky. 2011/2012 and it's been peeling real bad

Ms leather on Jan 4, 2017
Purchased a ashley leather sectional (durablend) from winner furniture store in louisville ky, around 2011/2012 and it has been peeling really bad it looks terrible, this furniture was a gift and I can not afford to buy more furniture, I thought with this being made by ashley I would never...

Ashly Furniture / Couch and love seat leather

don1949 on Nov 8, 2016
the leather couch and love seat leather is peeling off couch and love seat. We started having problems.. In late 2013. We had gone to funiture liquidators .Where we bought the couch and love seat. They would not do nothing to correct the problem.They told us to call ashley furniture..We...

Ashley Furniture Homestore / Living room "package deal" service

Spongerickey on Sep 16, 2016
On 8/3/16 purchased a 14 pc Living Room package. On the first delivery on 8-13 the "tables" part of the set were refused because they were damaged. A new set was order. Waited another two weeks and for delivery and the replacement set was refused because they were damaged. Went into...

Ashley Furniture Industries / Leather sofa and leather recliner chair

Robert L Watson on Aug 25, 2016
We bought entire house of Ashley furniture in February 2014, in 2 years the cushions on one side of the sofa is down 2 inches and the leather on the recliner chair is peeling and cracking. The parts are going to cost me 175.00 plus labor. I would like a repair for free or new replacements.

Ashley Furniture Homestore / Warranty

Jimboo293 on Jul 26, 2016
People, beware of this shop!! Don't buy anything from Ashley Furniture Homestore, these people do not stand behind their products and they do not honor their warranties!! I have purchased an expensive sofa from Ashley Furniture Homestore and it was damaged during the delivery! I contacted them...

Ashley Furniture Industries / Queen mattress Set

jzach on Jul 2, 2016
On may 15 2016 I bought a Queen Mattress Anniversary Firm Set, which was delievered on the 23rd The Delivery driver had said If I leave the plastic on them it would be easier to return if there was an issue. A few days later I went to the store and told the sales guy I had problems with it...

Ashley Furniture / Not honoring warranty

MattyP on Jun 24, 2016
On December 26, 2015, we purchased about $1600 worth of furniture from Ashley's Mesa, AZ location. One item in particular, the Lobink Home Office chair, model H641-01A, was part of our purchase. This item was used in a home office. On June 20, 2016, I leaned back in the chair in recline...

Ashley Furniture Homestore / Bed Room Set purchase from Ashley Furniture store in Florence SC

Lucretia Wilson on May 22, 2016
My Husband and I purchase a bed room set from Ashley Furniture in 2015, had it delivered in November of 2015. Slept in the bed 3 nights and it fell to the floor. So I call the store and they said it would be after Christmas before they could send a repair man to look at it. No one call...

Ashley Furniture Homestore / Bedroom set

janstressedout on Mar 24, 2016
Purchased a bedroom set on or around March 20, 2015, for $2700.00 sale price the bed starting falling apart on February 13, 2016, called Ashley furniture to replace the footboard, which had a factory defect, Ashley furniture came out twice with a new footboard with the same problem called...

Ashley Furniture Homestore / Pleather Recliner

Reviewer64522 on Feb 16, 2016
In 2009 my wife bought 2 recliners and a sofa from Ashley in Ft Worth. Within 3 months both recliner seat cushion's were replaced due to being torn by the recliner handles. Within another year or so the pleather started peeling off in large chunks on the recliners both backs and seats. We...

Ashley Furniture Homestore / Leather sectional

allenmasters on Jan 9, 2016
We were told we were purchasing a real leather sectional. Now that it has started peeling we are finding out that we really have a bonded leather (mix of leather chips and plastic). We purchased insurance on the entire living room suite but peeling is not covered as part of the policy. Please be aware of this deceptive sales practice by Ashley.

Ashley Home Furniture / Poor bonded leather

Reviewer13539 on Dec 28, 2015
I paid over $1000 for sofa. Once initially pleased with purchase but now the "leather" surface is flaking away and can not be repaired. Apparently this is a common problem with perhaps thousands of similar complaints. What recourse do I have?

Ashley Furniture Homestore / Furniture Purchase

burza on Dec 7, 2015
I have been a loyal customer to Ashley furniture, but unfortunately my last experience was very unpleasant. A little over a year ago my spouse and I bought a living room set from Ashley. We loved the furniture and were very happy with our purchase. We decided to revisit Ashley to purchase...

Ashley Furniture Homestore / Fake bonded leather couch

bernadette miller on Nov 30, 2015
I was researching how to fix our peeling faux leather couch and came across a complaint on this site that was exactly like our. I bought a couch and love seat set . I told the salesman that I didn't want bonded leather and he assured me that I was not purchasing this product. We also...

Ashley Furniture Industries / Chair

Bob Goetz on Oct 28, 2015
I purchased a chair from Ashley Furniture 18 months ago and purchased the extended warranty. The chair has been sat on mabe a dozen times and is unraveling everywhere. Not covered by warranty and they will do nothing. My wife talked to them yesterday again and was told there is nothing...

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