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I purchased several furniture items from ashley's a year and a half ago. Since then, i've attempted to get help with replacing a damaged mattress. I have been directed and redirected to several different 3rd party companies only to end back up with ashley's. The schedule for a technician to come out changes abruptly with very little notice, giving no consideration to customer's work schedules. I finally got an appt for tomorrow between 2 and 5 that I was able to work out with my job to be available. On today, I received a text that the appt time has changed to 10:45-1:45 creating a huge inconvenience for me and my work schedule.
I need to get this matter resolved as the mattress is very uncomfortable and causing back pain. Ashley's customer service has not provided any flexibility or assistance with this issue. This is the worst customer service i've ever experienced.
Desired outcome: Replace this mattress immediately. Provide appt times that are considerate to my schedule. Be responsive and helpful...not to mention flexible.
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Ashley Homestore has disrespected you by wasting your time on this serious matter. Immediately ask for your replacement or refund request to be taken up to the supervisor or corporate level. If they choose to keep on playing about, make a formal complaint to your state’s consumer protection agency and also dispute the transaction with your credit card provider if it’s within the legal bound.. Tell them you mean business — there’s your health and collateral at stake.