West Elm Customer Service


Williams-Sonoma, Inc.

3250 Van Ness Ave.
San Francisco
United States - 94109

Customer Support Phone Numbers

+1 888 922 4119(United States) 1 2
+1 800 1500 4444(International) 1 0
+1 855 860 3081(Wedding + Gift Registry Support) 1 0
Pottery Barn
+800 15002222

Pottery Barn Kids
+800 15003333

+800 15001111

+800 15005555

West Elm
+800 15004444

Mark & Graham
+800 15006666

West Elm Complaints & Reviews

West Elm / their delivery company is terrible and no one takes responsibility

Aug 31, 2019

He called my fiancee again at 1.03pm and said that he is leaving. I called and said i am on the bus and just 10 minutes away. He said OK. But he left!!! IF HE WOULD OF TOLD ME HE IS LEAVING I COULD ASK RECEPTIONIST TO TAKE HIM TO PARKING AREA SO HE COULD START UNLOADING THE CAR. BUT WHAT HE...

West Elm / west elm - cranberry delivery, nj

Aug 21, 2019

The Cranberry delivery team/guys DO NOT follow insturctions when making deliveries. I gave the delivery team specific instructions & thye were completley ignored. I was actually being yeld at by a young punk telling me "the customer" how & where he delivery's items to peoples homes. Well...

West Elm / eddy reversible sectional

Jun 06, 2019

I hate this couch. Hate it. It looks crappy right away and the supposed benefit of having a reversible sectional is ridiculous. It moves out of place and constantly needs adjusting. The cushion slips down and the movable piece is just that...always moving. So much that it ruined our carpet...

West Elm / customer service, overall experience

Mar 20, 2019

I am writing to express some concerns regarding an experience at the downtown Milwaukee store and the subsequent events afterward. On February 10, I called the store on water street in Milwaukee to ask if a new table was in stock because I was in the area and would pick it up, if so. She...

West Elm / refund for defective coffee table

Feb 12, 2019

This concrete coffee table developed hairline cracks fo I returned it. What a nightmare getting it picked up, but nothing compared to the nightmare of getting a refund. It's been gone two months, i've made 5 phone calls, and still have no money! While they are perfectly pleasant on the...

West Elm / drake sectional

Dec 28, 2018

This is second sectional from this company that has not last for even months. This company doesn't care about quality and give low grade stuff but heir prices are very high. I do not understand why there is no action against this kind of fraud companies. I returned my sofa as they said...

West Elm / upholsted bed

Nov 08, 2018

I ordered a bed from West Elm on May 5th. It is now November 8th and I have not received it despite the fact that they charged my credit card in June. As noted, I ordered the bed at the beginning of May and was told it would be delivered end of June. In July, I called them because I had...

West Elm / delivery

Oct 18, 2018

I was quoted Oct 11 delivery for a bed frame I purchased for my kid to go to college. I still have not receive it yet. I paid $230 for "white glove" delivery and assembly. Close to that date, I call to cancel the order but can not because the order is in transit. We have to swap the bed to...

West Elm / not refunded for returned items

Oct 06, 2018

Order number 723894 was returned via post office on 7th September recorded delivery. The cushions ordered did not match with my room so the full order was returned. You have received the goods back but you have not refunded me. I have contacted you several times regularising returning and...

West Elm / halsey sectional and delivery and customer service

Sep 21, 2018

I was quoted 4-6 week delivery for a section I purchased and received the item 9 weeks later. I paid $275 + tax for "white glove" delivery and assembly, and they didn't connect the sectional with the clip which was likely because its defective and doesn't latch. I am yet to receive a...

West Elm / refund

Sep 18, 2018

I returned a Rug to west Elm at the begging of July 2018. I have repeatedly called regarding the refund check. I have been given multiple different dates for delivery, been hung up on, snapped at, and persistently called to inquire of the status. Right now the company owes me over $500 for...

West Elm / customer service

Sep 12, 2018

I have tried repeatedly to secure the promised designed dollars from a large purchase I made in June, and West Elm has lied to me repeatedly: (1) I have a statement dated June that stated that my rewards would come by the end of the month. It is now September. (2) I called customer service... / bedroom set

Sep 05, 2018

Dear customer service we shop at the santa Monica branch on Sunday labor weekend. Due to the long wait in the bedroom dept the saleswoman recommended to pay for the bedroom set in he main level here is the items i was purchasing Mid Century Bed full size $899 wood finish and mid century...

West Elm / horrible customer service

Aug 31, 2018

I ordered furniture from West Elm on July 26, 2018, including a bed I was told would be delivered between August 27, 2018 and September 3, 2018. I called on August 27, 2018 and was told it was not yet ready but was going to be delivered to the warehouse that day and I would be able to have...

West Elm / platform bed return and exchange

Aug 31, 2018

Ordered a platform bed and picked it up in the store. drove it home; bed size was wrong. Wanted a full, not queen. 7/22 -Asked them to exchange. -They said they'd pick up at my home and bring the replacement at the same time Monday 7/20/18. -Called again Monday as no message from West...

West Elm / rug pad not received, customer service can't help

Aug 30, 2018

West Elm internet order #[protected] plow on 07/20/2018. Email confirmation received that the Eco Stay Rug Pad would be shipped on 08/16. As of 08/30/2018 I have not received the merchandise. I've attempted to make several calls to Customer Service. Most are extended hold times and a few the...

West Elm / lost furniture

Jun 27, 2018

We ordered a headboard over 3 weeks ago that was supposed to be delivered by 6/20 and it's no where to be found (order # [protected]). I have now spent over 5 HOURS on hold and passed around between various customer service agents over the past day and no one can help me. We have also sent...

West Elm / delivery/double charge/poor customer service

Jun 26, 2018

Worst customer service ever! My couch arrived later then delivery time. I called customer service first of all I wait on the hold for 2 hours! Wasted! Agents has 0 knowledge. They don't know where my furniture is and when i'm going to receive. They said they will call me back in 2 days and...

West Elm / delivery and customer service

Jun 12, 2018

I have just received the worst customer service from West Elm. I placed I large order for outdoor furniture April 26, spending a considerable amount of money and as of today I still have not received my furniture. But they sure did charge my credit card as soon as the order was placed and...

West Elm / backorder

Feb 22, 2018

It has now been almost 2 months since I ordered wall planters. They have been backordered multiple times since I ordered them 2 months ago. I called customer service today, who was very nice and attempted to be helpful, but the company itself fell short. Customer service was unable to tell...

West Elm / non-delivery of furniture

Feb 11, 2018

I order a dresser and soft from west elm on Nov. 27th. My items were delayed by over a month, with no notification or communication from west elm. West elm tried to charge me for the full price of the dresser immediately, even though they could not confirm when the item would be available...

West Elm / return item

Dec 28, 2017

I purchased 3 items with cash at the Princeton NJ store. At the time of purchase I handed the sales person my cash and she then bought gift cards with it to make the purchase. AT NO TIME DURING THE TRANSACTION DID SHE INFORM ME THAT IF I NEEDED TO RETURN ANYTHING I COULD NOT GET MY CASH...

West Elm / customer service

Oct 17, 2017

I ordered 3 pieces of furniture on 8/28 . I received one piece that was sent UPS and I put it together myself. The other two were on back order. Since then, I call on a weekly basis and am told it is still on back order. I later found out that one piece is in the warehouse but they wont...

West Elm / website

Jan 18, 2017

I wanted to buy many things from this website West Elm and after I placed my order and was about to pay I received a message that half of my selected items were no longer in stock!! Why did they tell me about that after I already picked everything? I wasted my time only to be told that I...

West Elm / extremely disappointed with west elm order

Jan 10, 2017

O whom it may concern - My fiancée and I came into your store on December 04, 2016 for the first time, located at Sheffield Commons Shopping Center, 1000 W North Ave b, Chicago, IL 60642. As recent first time home owners we were excited, thrilled and overwhelmed by the selection of (what...

Williams-Sonoma / this company looks like a scam

Dec 29, 2016

My story was simple. I bought a present from this store and did not receive it. For some reason Williams-Sonoma cancelled my order and never bothered to explain what was the reason. I still have no idea what happened and I'm very disappointed with that. When I contacted them they said that...

West Elm / not trustworthy with their estimated delivery dates

Dec 13, 2016

The table I ordered came in 3 months last year. On top of late, it came wrong. When i returned it, the delivery guy was extremely rude. He did not like to re pack it. This year, I ordered something else. They said 3 weeks when i order it. After 2 weeks, they say it make be another 3-6...

Williams-Sonoma / useless promo code

May 02, 2016

As a new customer I received a promo code and it seemed like a great deal. I was supposed to get quite a nice discount on my order + free shipping. Ordered some items from Williams-Sonoma and when I applied my promo code it appeared that there was absolutely no difference! The price wa...

West Elm / ordered in november, new "anticpated delivery in march"

Feb 15, 2016

Ordered West Elm Hamilton leather Chaise November 30, 2015 estimated delivery Dec 21- Jan 04. I called customer service in Mid-Jan after waiting an hour on hold they informed me it should be ready end Jan. I call beginning of February and told it should be coming by mid February, and that...

Williams-Sonoma / beef demiglace

Feb 14, 2016

More thank pissed: Order beef and chicken demiglace last December. Receive the products but beef demiglace in glass jar was shattered. After several phone call reached a live voice who promised that bee demiglace was being replaced and would reach me by January. As of February 14, no beef...

West Elm / pathetic delivery on orders

Jan 14, 2016

I'm so glad I just ordered a simple throw, I've read stories about how people have spent serious money with this company to not have their items show up. Back in December I placed my original order, and I received somone elses product. It was not from West Elm but from Pottery Barn Kid...

West Elm / mid-century side tables - white

Nov 24, 2015

West Elm We purchased two mid-century end tables with drawers to use as night stands approximately 8 months ago. When we received them we noticed a strong paint fume smell to them. We kept the drawers open for them to air out, and put them to use with a table lamp & other typical bedside items on...

West Elm / waiting for product 10 months and counting!

Oct 05, 2015

Initially I was warned that my special order could take up to 8 weeks and I was ok with that. Its been ten months and half of the order arrived last month, which leaves me committed to the purchase (a 3 piece media console with towers). The initial order was placed incorrectly so by the... / company charged me twice for the shipping

Sep 03, 2015

I have bought bar chairs from the company, but the company charged me twice for the shipping. I noticed it only on the next day, when I checked the account. I sent the email and told that money was taken twice, but the staff didn’t react and I have no idea how to return the...

West Elm / complete incompetence at every level

May 19, 2015

So, I have had about 4 miserable years of doing business with West Elm. They get things right about 15-20% of the time. My most recent experience involved me calling the local store to see if a desk was in stock. They checked after a long hold, and said "yes, come on down to get it." I drove...

Williams Sonoma / horrible employer

Feb 11, 2015

This company is run with zero regard for employees. Management are completely hypocritical about everything. Supervisors are totally incompetent. Policies are only vaguely enforced. Employees are misled and abused, including manipulation of time punches and denial of contractual benefit...

West Elm- STINKY WOOL RUG / smelly rug and horrible customer service

Aug 18, 2014

West Elm- STINKY WOOL RUGI purchased a gorgeous 8x10 wool rug from West Elm about 3 1/2 or 4 years ago. The rug was tufted wool made in India and it was $599 (SKU number 9188905, Ayo rug in slate gray). The rug was great for the first couple of years in our living room. We moved it to our daughter's room and...

West Elm / back orders

Apr 08, 2014

Twice I have ordered from West Elm back order items and this is how it goes First you place your order then at check out it is stated that the item is on back order for like 6 months and that if you continued with your purchase you would not be charged till the item shipped This was fine with... / bad quality beds and no help from staff

Mar 15, 2014

We bought a bed from the website We received it quickly, but the quality was poor. My husband sat on the bad and it cracked. We contacted the customer services and the rep told me that the manager would call back. But no one did. We called them several times and each time...

Williams Sonoma / mugged in their store and no one cared!

Feb 01, 2012

Williams Sonoma is an Over Priced, Over Rated Specialty Home Furnishings Retailer who only cares about their Billion dollars plus bottom line! They don’t care about their customers’ safety, nor does it stand behind its corporate values of the “Customer Mean...