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CB Furniture Stores Ashley HomeStore
Ashley HomeStore

Ashley HomeStore review: Did not receive rugs I ordered and paid for three months ago.

C
Author of the review
12:13 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

We bought two recliners and two rugs 10/31/25. The recliners came right away and we are happy with them. Ashley says the rugs were delivered Dec. 19. They have no proof, no photo, no signature. They cannot tell me what company supposedly delivered them. We never got the rugs. I want a full refund and cannot get any answer other than 'it is being worked on.'

Claimed loss: $352.00 plus tax

Desired outcome: I want a full refund.

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Update by Carol Rients
Jan 26, 2026 11:53 am EST

I purchased two recliners and two rugs 10/31/25. The recliners came quickly and we like them. We never received the rugs. Even now. 1/26/26, we have not received the rugs. I opened a case file long ago. I have made multiple calls only to get the overseas call center. We made two trips to the store. I want a refund!

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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
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  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 27, 2026
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Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 311 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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