CB Furniture Stores Ashley HomeStore Complaints #2-21

Ashley HomeStore review: Did not receive rugs I ordered and paid for three months ago.

Carol Rients of US

Jan 26, 2026 12:13 pm UTC

Verified customer

Featured review

We bought two recliners and two rugs 10/31/25. The recliners came right away and we are happy with them. Ashley says the rugs were delivered Dec. 19. They have no proof, no photo, no signature. They cannot tell me what company supposedly delivered them. We never got the rugs. I want a full refund and cannot get any answer other than 'it is being worked on.'

Claimed loss: $352.00 plus tax

Desired outcome: I want a full refund.

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I purchased two recliners and two rugs 10/31/25. The recliners came quickly and we like them. We never received the rugs. Even now. 1/26/26, we have not received the rugs. I opened a case file long ago. I have made multiple calls only to get the overseas call center. We made two trips to the store. I want a refund!

My issue is solved. After contacting the BBB, I received a full refund and an apology.

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Ashley HomeStore phone numbers

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ecustomercare@ashleyfurniturehomestore.com

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1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

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