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313 complaints
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M
7:58 am
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Arby's - employee activity

I have been to this restaurant several times and the service and cleanliness was outstanding. Tonight I went here and the place was full of garbage on the floors and counters. The person that waited on me eventually went to the dining area and was breifly cleaning. Twice this man was returning to the area behind the counter and not once but twice jumped up...

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3:18 am
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Arby's - common sense

The following is a letter I wrote to the manager of this Arby's location in Calgary. I have heard absolutely nothing from anyone at this restaurant to rectify the situation, so am following through on my promise to let others know what they can expect from this restaurant on 16th Avenue NW Calgary: "Arby's is grounded in the belief that every individual...

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Arby's - vanesha wright

I recently went into arby's and ordered several combos in those combos my curly fry boxes were half filled when I asked the manager{Vanesha} to please fill my fry boxes she told me no. I then asked her to either fill the boxes or please return my money, she refunded my money for the fries. When I go into Arby's and Cj or Earlene are there I never seem to...

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12:28 am
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Arby's - coupons

May 31, 2011 I visited Arbys to purchase dinner for my family using a coupon that was for 4 regular roast beef sandwiches for $5. Which you could purchase up to 20 in multiples of 4. So I purchased 16. The cashies took my money and as my order was being made the manager came out and said she would not honor the coupon. She said it pisses her off that Arbys sends out coupons so that they can loose money. She then told me that she would let me have one set of 4/$5. I told her that would not feed my family and she said "Too bad, I guess you will have to go somewhere else." She is so worried about loosing money over coupons, not thinking how much money she is going to loose by not accepting those coupons and telling people to go elsewhere. I will never go there to eat again. And considering that is the only Arbys with in 80 miles I guess I will not be eating at Arbys ever again. But I guess loosing one customer out of a billion is no big deal.

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S
Jun 05, 2011 3:50 am

If the manager doesn't want to accept coupons, then she she have informed her employees of that . It wasn't just that she didn't accept the coupons, it was her rude way of communicating that to her customer. I would think, in this economy, with so many businesses closing, managers would encourage business, not repress it with a snotty attitude. If you have a pleasant experience at an eatery, then you will go back, thus giving the business much needed customers. By rude and not honoring the coupons, she just lost a customer, and more once she informs her friends and family living in that area the treatment she received; the fast food establishment will loose more. The customer obviously has a huge family, and next time he/she feeds the family they will go elsewhere.

The other day I was in Trader Joe's shopping, and I inquired with a employee where the bathroom was. She rudely ignores me to chat with her friend while in public view, gossiping about another employee. I doubt I will ever go back to that Trader Joe's, because of the rude, unhelpful, unprofessional way I was treated. Instead, I will go to another grocery store that I was treated better. It might be father away, but why would I give my business to a place that hires rude employees, that cannot stop gossiping and answer a simple question? Employees represent the store, and their behavior reflects on the business. I would think with so many people desperate for a job, that most places would hire employees with a work ethic and can act in a professional manner while at work. I am a patron of Walmart, and I have always been treated professional by the employees there. Some are even helpful with the romance novels I read and told me ways to save even more money, or how to save more on pet care products! I don't blame them... Screw places with rude employees, spend your money were it is appreciated!

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T
5:44 pm
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Arby's - plastic in sandwich

My grandson was eating a ham and cheesse sandwich when he began to choke. He kept trying to cough whatever out and upon investigating there was a long stringy piece of plastic caught in his throat that had been in the sandwich. A finger sweep in the mouth was able to hook it and pull it out.

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M
Jun 05, 2011 3:50 am

Did you wash his spit and mushy ham shrapnel off of your hands before continuing eating your own sandwich? Otherwise, ewwwwwwww.

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Arby's - general service

I went into Arbys #0933, Indianapolis, In and the mangament staff was horrible! I came in with my children ordered and sat down. All was well, until i heard laughing and foul language from the back. I assume it was some highschool kids, and kept eating. Our order was wrong so i had to take it up to the counter. That manager on duty turned out to be my foul mouth laughing highschool employee. This AMANDA did not seem to have time for me while i watched her talk. And then when she listened to my complaint she seemed annoyed. She turns around and gets on her phone TEXTING! while i continued to waite for my correct order. i was shocked Mostly because this behavoir was from the Managment itself the younger employees around her seemed to have more sense. You need more responsible managment.

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C
3:34 pm

Arby's - bad service

I went to Arbys this morning at 6:00am. i was told to wait a minute. mind you there was no cars ahed of me. The person never got back to me . I left after 6 minute. I will not be returning.The Arbys i am referring to is locate in Hobart IN. It's like he didn't even care that he had a customers at the drive thru. it state that this is a 24 hour restaurant you can't prove that by me. you have just lost a good customers. i know you probaly don't care either.

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L
Nov 11, 2008 3:50 am

We also go to Arbys several times a month, and the same thing happened to us. We have been told to go to ARBYS.COM/SURVEY to receive a code number to get a free reg rb or beefnched. No such place can be found. Whats the deel? I now have several tickets to enter and no way to enter them. Can you give me a hint?

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L
8:31 pm
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Arby's - poor customer service/money thrown back at me

Went through the drive thru for a meal. I ordered 2 buffalo chicken sandwiches, and loaded potatoes and pulled up to the window I realized that the person working the drive thru was also working the front counter. When he asked how I was doing I said irritable because you have one person working the window and the front counter and he shoved my food in my hand after I had gave him the money and he said well here you have a free meal and threw my money back at me when I tried pull off so I could pay for the meal.

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Update by La Shawn Henley
May 03, 2011 11:51 pm

This is all I have to say about this and I'm done all of you opinions are like ###s you all have one! Second I did leave my house early enough to compensate for a delay! Third ### outta wit you were in the wrong I know rude dish it out a lot and trust he wasn't compensating anything he had an attitude and if he can't handle the pressure he need not be in the field I work with ppl all day everyday and guess what still providing customer service especially dealing with other ppls families and the disabled and even they know the difference! It only takes word of mouth for someone to affect business remember that

Update by La Shawn Henley
May 03, 2011 11:04 pm

Anytime anyone is spending money you expect a certain level of customer service period! You may think it went out of style but if I spen 5 dollars or 80 I expect quality and so should you because it just takes word of mouth to shut down a resturant happens everyday!

Update by La Shawn Henley
May 03, 2011 10:10 pm

I don't find it a kindness cause he also shoved the bag in my hand and I didn't ask or want free food and maybe that has to do with the fact that white ppl always think black ppl want something for free so it was it was exact change he should have kept it and if he just because they point out a problem

Update by La Shawn Henley
May 03, 2011 9:46 pm

Look I don't know what anyone else cares about but it was thrown because I was driving away second general rule of any training. The customer is always right! Second who in the hell said I was rude to him I answered his question which was how are you this afternoon and he didn't like my response just. Because I said irritable because there is only 1 person. Working the window and the counter and I have somewhere to be doesn't in any repsects mean I was rude, ignorant, beligerant, or anything else he was out so everyone else is looking at it like I did something but in actuality he was the one in the wrong. Now I had to wait at mcdonalds the day before and the person was nice pleasant and threw in a extra apple pie when I just asked for fries with no salt that were just coming out and they asked me to pull over and tried to give me the wrong shake I pointed out both the window person responded end of situation.

Update by La Shawn Henley
May 03, 2011 9:13 pm

Its not about the free meal not everyone wants a free meal! But better customer service! And if I wanted a free meal and what I ordered I had to throw it away for being under cooked

Update by La Shawn Henley
May 03, 2011 9:10 pm

First off all it was 230 pm est and there were 4 cars in front of me and I had been sitting there for damn near 15 mins so as far as being a dick only men can be those and that doesn't excuse his behavior any complaint is to improve customer service! You don't throw anything at anyone and I could have gotten out my car and beat the ### outta him. His actions could get him hurt!

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C

I hate stupid ### and i cannot lie. :) get a life, complaint about something thats actually worth complaining about

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C
2:27 pm

Arby's - false tv advertising

I took my Family to the Arby's at 5899 N. Main St. in Dayton Ohio to get their special on the Arby's Jr. deluxe sandwich that was advertised on TV for .99 cents. I ordered 10 of the sandwiches which should have came out to $9.90, but when I went to pay for the order, it came to a total of close to $20.00, I asked the cashier how could it come to that much when it should have been under $10.00 according to the advertisement I seen on the Television, the cashier replied that the sandwich was not .99 it was the price that she had rung it up as. I went to other Arby' stores and they told me that the Jr. deluxe was only .99. I feel that if a item is advertised on Tv or other media sources that the price should be the same at all locations that is part of that company. I feel that I was ripped off at that location, and that I should be compensated for the mistake that was made by the cashier and that should have been corrected by the Manager that was on duty at that time. So if this happens to you, refuse to pay the higher price.

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E
Feb 10, 2012 3:50 am

I went for the advertised fish sandwich; two for "$4.00" in Johnson city tn, but is was $5.00 there! I was pissed!

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Y

Usually on the bottom of the screen these commercials usually indicate "at participating locations."

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ADVERTISIMENT
S
5:01 pm
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Arby's - rancid italian sub

Italian sub sandwich was rancid. I believe the cheese or the sauce was rotten. The smell was atrocious. I tried reporting this to the store but they never answered. Nice.

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P

Did you bring the sandwich back in?

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R
7:14 pm
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Arby's - overcharged - rude manager

My husband had some friends over helping him work on his truck. I was in charge of lunch. I went to Arby’s in Guthrie, Oklahoma. I ordered 10 Jr Cheddar Melts & 2 ½ gallons of sweet tea. When the man taking my order gave me my total, I couldn’t understand him but I knew the amount shouldn’t be more than $20. When I got to the window, the lady told me my total was $19.63. I thought that sounded high, but I gave her a $20 bill. I was given $.37 in change. Then she gave me my tea & food, and my receipt was attached to the bag. I pulled off because there were other cars behind me and I didn’t want to make them wait. Before I left the parking lot, I got the receipt off the bag & saw that my total was actually only $16.63. I figured they made an honest mistake so I pulled in the front of the store & went inside to get the rest of my change. I explained my situation to the manager & she left with my receipt. She was gone for quite a while & I saw her in the back counting down the drawer. Finally she came back & told me that the drawer was only off by $.03 so she would not give me my change back. She talked to me like I was lying, like she believed that I was trying to scam Arby’s out of $3.00. That is ridiculous, and I will not be returning. I have talked to my friends & family already & told them of my experience. Some of them have told me that they will also not be returning. I wouldn’t have even been this angry, except the manager spoke to me like I was a liar or a thief. I’m not saying the woman overcharged me on purpose, but perhaps she charged me for someone else’s order. Or maybe she stuck the extra $3 in her pocket. $3 from every few customers would add up to quite nice sum at the end of the night. I am very upset. I go to Arby’s at least once a week and usually twice or three times a week. Usually our orders are a lot bigger than $20 because when we have people over, everyone likes Arby’s, it’s close to our house, it’s fast, it tastes good (usually), and it’s a pretty good deal, until you get overcharged.

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Update by Robinson
Mar 27, 2011 6:35 am

I only go there so often because it's close to my house, and because the boys I'm feeding like their food. This world is disgusting because of people like me? I was overcharged and I'm the one who was wrong? I make a little over $80, 000 a year. I pay my tithes, I volunteer for 3 different charities 2 nights a week plus 3 out of 4 weekends a month. I donate to the Salvation Army, Toys for Tots, March of Dimes, and RAINN, and I'm the reason this country is disgusting? Whatever tickles your pickle . Your logic is a little flawed though Beckie. I don't even eat meat, so I can easily find a salad & coffee somewhere else. What have you done today, besides insult complete strangers?

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B

Pay no mind to Beckie2795. She never has anything constructive to say regarding ANYONE'S complaints. She appears to go around and belittle everything that everyone complains about. It's because she's a c.u.n.t. of course. Smile Beckie. It's the only way we can tell your nasty ### from your ugly face.

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B
Mar 06, 2011 3:50 am

Lol can't believe you made a big deal over three dollars... cheapo... why would you eat fast food that much in a week? No wonder this country is so disgusting because of people like you!

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P

While the manager should not have been rude to you, she did follow proper procedure. It is the only way of verifying things, prior to viewing camera footage (which would have taken more time).

Sadly, there are many people who do try to trick cashiers into thinking they have given more money than they truly have. Either way, I'm sorry you were treated badly.

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V
6:11 am
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Arby's - bad food

I drove threw the window two nights ago and purchased three medium roast sandwiches with swiss cheese and when I got home the sandwiches were covered with this bad tasting yellow cheese sauce. I was really upset, this was our dinner. What really makes me mad is that I asked the manager that was running the drive- thru window if my sandwiches had swiss cheese on them and he assured me that they were perfect. Also, I got three shakes that were not even frozen! I don't appreciate going to a fast food restaurant and spending almost $20 and not getting the food that I ordered. I called the restaurant back and all they said was they were sorry. Sorry does not get it when my dinner was ruined.

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A
Mar 04, 2011 3:50 am

Um, you're going to ARBY'S. What did you expect from a cheap-### place like that? Real cheese?

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R
2:32 am
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Arby's - change in french dip

What???? I guess Arby's decided to change the totally awesome bread on the french dip? Whats up with that!!! Now it is nothing but a dollar menu item, the new bread is just a hot dog bun... Bad move. I called the branch and they agreed with me, however I guess this is a Arby"s move and all the locations are going to go this CRAPPY bun. This will be the end...

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C
5:03 am
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Arby's - supervisor jamie l. gaston, enjoys mistreating young employees.

The Supervisor Jamie L. Gaston(50 yrs old), enjoys mistreating young(25yrs and younger) employees. Manager won't stop her. "The store Manager will tell you. Well poor Jamie, is having a bad day at home. So she always take it out on all the young employees". Jamie love to barrier the young employee's and sucker them out of pay checks. One or two week...

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4:44 am
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Arby's - the supervisor jamie l. gaston, enjoys mistreating employees.

The Supervisor Jamie L. Gaston, enjoys mistreating employees.
Manager won't stop her.
"The store Manager will tell you. Well poor Jamie, is having a bad day at home. So she always take it out on all the young employees".
Jamie love to barrier the young employee's and sucker them out of pay checks.
One or two weeks later, the evil comes out of Jamie Gaston. She well start by writing them up "Final Written Warning" or firing them. Jamie won't stop the Harassment or barriers until they quit their jobs.

Why is Jamie Gaston, any untouchable and a unacceptable Supervisor?

Within 2010, 7-young employee's quit their job's at the Lincoln Park, MI Arby's because of Jamie L. Gaston Harassment.

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G
Oct 27, 2015 3:50 am

I was not lazy to look in my bag but would you go digging through the sandwich to find that 5 workers couldn't put some friggen cheese and sauerkraut between two pieces of bread? Plus the restaurant wasn't even busy. Also these days people don't want to work these kids and some adults they want everything handed to them by our failing president in Washington.DC.

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G
Oct 26, 2015 3:50 am

I ordered a corn beef Reuben sandwich received rye bread and corn beef no sauce, no cheese and no sauerkraut. i can't believe what I saw when I got home. I didn't ask for it plain and the person in front of me at the window had a sand which messed also. Thank you for your patience with my concerns.

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R
Oct 04, 2015 3:50 am

I was charged $27.00 for a turkey and sandwich with brown avocado. The sprite was pure syrup with no soda water and i got the new smoke house briscket sandwich that was ice cold.Dont normally complain about anything but i was very dissapointed

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C
3:52 am
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Arby's - the supervisor jamie l. gaston, enjoys mistreating employees because she having a bad day at home.

The Supervisor Jamie L. Gaston, enjoys mistreating employees. Manager won't stop her.
"The store Manager will tell you. Well Jamie, is having a bad day at home and she'll always take it out on all the employees".

This is the terrible problem about Jamie Gaston, she'll invitation you for a 2 or 3 day weekend, to her cabin in Jackson MI. Jamie will make such that you send your money on the beer for her weekend (the young are sucker out of $60.00 to $80.00).
One or two weeks later, Jamie Gaston, well start writing you up "Final Written Warning" or firing you.

Why is Jamie Gaston, any untouchable and a unacceptable Supervisor?
Why cann't she be fired?

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R
11:22 pm
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Arby's - employee harassment

The problem is management allowing a loyal manager with 25 years to leave the company. The problem is this manager would like to have her two days off in the middle of the week. Most Companies that are open 7 days a week would be glad to have management work weekends. But not Miss Diane, she wants to split her days and not allow her Thursday off. If I were Mr. Bowling there would be changes and Miss Diane and Mr Taylor would be leaving Arbys in search of a new job perhaps as a prison guard. Where they could harass misfits, thats where they should be.

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M
10:08 am
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Arby's - wages

it's really bad when you have been working for a year and still only make 7.25 that is what i was making when i started there
i would like for you to take notice of this
this is the only fast food restaurant that don't give raises

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P

My last job was unionised (and in our union contract was raises every certain amount of time), but when the economy got bad, even the union has to give up raises to save their employees jobs. That job now has a three year wage freeze.

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P

Many companies are not giving raises right now in an attempt to avoid lay-offs. Many people would kill for that wage right now. If you are unhappy, find another job.

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L
Nov 19, 2010 3:50 am

I'm constantly telling folks with advanced degrees that have worked for me 60+ hours a week for years that they are once again not getting a raise this year. The economy sucks and companies are more worried about making their investors happy than their consumers or employees. Your poor English could be another reason that you aren't getting a raise. It doesn't matter what job you have today, you must be able to communicate properly and effectively. Keep your job. Don't quit. Get good at what you do. Do whatever is asked of you, if ethical and legal. You may still not get a raise, but will be known as a responsible, hard working person. That reputation follows you everywhere you go. The world is a much smaller place than we all sometimes think.

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L
2:10 am
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Arby's - rude malicious abusive treatment by a crazy angry black woman who works there... mistreatment, refusal of service to innocent people for no reason

beware of this arby's and do not go or go at your own risk--there is an angry psychotic crazy black ### who works there.. she is like the devil or worse...all she does is abuse customers, treats them with cruelty, yells at them refuses to serve them or lies to them...the arby's in okeechobee, fl is infested with a whackjob and very evil malicious black lady...

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F
7:02 am
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Arby's - arby's in bristol tn has roaches.

I was eating here a few days ago in the dining room. A roach crawled out from the space in between the bench seat and the wall. It was about an inch and a half long. Although this Arby's used to be a very clean restaurant, that time has passed. The dining room was filthy. Crumbs and dirt were all over the carpet. The sauce station had not been cleaned any...

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