Arby's – Page 11

I am actually sitting in the drive thru at one of your stores in Louisville.Kentucky on Crittenden Drive because I ordered two of your bacon and beef n cheddar sandwiches I also ordered double meat on both which I was charged $2.00 extra each sandwich and when I received them they had the smallest amount of meat I wouldn't even call it a regular beef n cheddar but every time I go to that Arby's my order is never right I just want to let you all know you lost a customer I love Arby's but the head ache that comes with it isn't worth it

On Friday, June 15th, between 12:15 pm and 12:45 pm, I arrived at the Arby's located in Edinburgh Indiana and ordered 5 pc. Chicken Tenders only. My husband and I ordered our food to go, but decided to eat there. When I was almost finished with my second piece, I took a bite and heard a crack in my mouth. I had broken a tooth from the hard crust on the chicken tender. I spoke with Shane Kelley, Manager at the store, and told him what had happened and showed him my broken tooth. He said, "he was sorry and that sometimes the tenders are overcooked". He didn't look at the other 3 pieces that I had in the bag. He took my information and gave me the Owners name. He called me on my cell phone shortly after and told me that he was going to file a report and Farmers insurance company would be contacting me on Monday. Farmers did contact me on Tuesday and took a recording report by telephone. After a few days, I was informed that my claim was denied. They told me that Shane Kelley told them that "he looked at the tenders I had in the bag and could not find anything wrong with them." That was NOT what he did...He never looked at my bag. I have the tenders. I returned back to the Edinburgh store last week and ordered 3 pieces of chicken tenders. I asked how the tenders were prepared. I was told that they are cooked and if not sold, they get rid of them after 30 minutes and make another batch. In this case, they prepared 3 fresh pieces. What I found on them was very hard crust ...very hard. I talked with Nathaniel House at the store that day and showed him the HARD crust that was on those tenders. He took one of the tenders and started tearing it apart and stated, "that the CHICKEN WAS FRESH AND TENDER". I told him I was not talking about the chicken but the HARD CRUST that they are battered in and that the chicken was surrounded around. He said, " that's the way it comes." I took these tenders with me as well.
I want compensation for the expense that I am incurring from the tooth that was broken. I am needing an implant. I have reported this complaint to corporate and talked with Olau in Customer Service. I have not heard from anyone as of this date. I have been told that it is being investigated. If that is the case, I should be given a call. I have proof that these tenders were so hard that they can and did break my tooth. I look forward to hearing from someone so that this can be resolved. I don't think it is fair to me to have to pay for something that was caused from a product you produced. Mr. Kelley lied about his statement, perhaps to keep his job... I have consulted an attorney after getting the second order of tenders and finding the same HARD CRUST on them. I would like to resolve this matter before taking legal action. I would appreciate a telephone call from you in the next week. I can be reached at [protected].
Please get in touch with me. I have been waiting for awhile.

I was in Columbia TN on [protected]. I had just left the emergency room for a concussion and needed something to eat before we drove back to Hohenwald.

We chose Arbys for our meal. We ordered the 2/$6 bacon cheddar and a large order of tater cakes.

When we opened the sandwiches there was more bun than roast beef, there may have been a dime size drop of cheese and it was hidden by a piece of bacon broken in to, I assume there was so little for the simple fact, that they could say the sandwiches had bacon and cheese on them.

Don't get me wrong, I love Arbys food but the lack of on these sandwiches was a joke.

I would appreciate if maybe, you could send me some coupons for food at Arby's to keep customer satisfaction ratings on the high side.

Thank you,

Sandra Stewart

I was served raw chicken it looked like they just put it the fryer for a couple of minutes to fry the outside and then took it out. The service was slow and I sat at the order menu for at least 10 minutes waiting for someone to take my order. I would like something done about this it's not a professional restaurant. I'm hoping I didn't eat enough to get sick but still this should never happen maybe they should have a thermometer to check it.

My sister worked for the Arby's im beechmont and just walked out and quit tonight after a manager there named Lisa scrutinized my sister after finding out my sister is a lesbian. She told her that it is a huge sin and that my sister needs to change her ways and stop being gay. I am so disgusted with this managers behavior. She needs to be fired for her actions. I can not believe that Arby's would allow this kind of discrimination to occur in their establishment! I will be making any and everyone I know aware of how Arby's lets their managers treat their employees! I expect a call about what is going to be done immediately or I will be taking this to social media and every news station I can find!

My family and I decided to go to Arby's for lunch after church. We arrived at 12:30 to place our order and then we waited. And waited. Until 1:00 to get our food. This is very normal for our Arby's but enough is enough. My family loves Arby's and we go 4-5 times a month, but it's hard to want to go to a "fast" food restaurant that takes longer than our favorite sit down restaurant.

This is a complaint about cheryl robinson a manager that works for arby's. She yelled and embarrassed a young girl working their by yelling in front of customers saying "if you have an attitude then you can leave." laughing at her and talking about her behind her back to the other employees. She should have took the young girl to the back and had a discussion with her. This is completely unprofessional. Is this the type of behavior that goes on in the restaurants? Managers bullying and being mean to their staff? I also seen a bug.
I can only imagine what other uncleanliness there is. I have every intention on contacting the board of health.

This was our favorite sandwich and we always ordered it when visiting Arby's, but not any more. We discovered yesterday that you have quietly replaced the Angus beef with your regular bland roast beef. Consequently we are paying a premium price of over $5 for a mildly souped-up $3 Arby's roast beef sandwich. A total rip-off. You should be ashamed of yourselves for duping your patrons in such a manner. We will not be returning to Arby's.

We started having lunch at store # 1800. 3 straight visits our order was incomplete or wrong !we stopped going there. Its been 4 months and I tried again to see if service changed, it did not! We were asked to park and wait, 3 customers in the store. I went in to inquire about our 3 sandwiches. I was told go wait in the car, they will bring it. The car that was waiting in front of us leaves and comes right back, wrong order ! I go back inside after 5 minutes. Still no food ! I told the manager this place sucked ! An employee came out from the counter and told me NEVER come back ! Our food comes out, FIVE MINUTES LATER! WRONG FOOD! I GIVE UP. This place should be closed if you can't put competent PEOPLE in this store. I am going viral as best I can on the internet. A true [censored]HOLE !

I work for the Arby's in Cleveland Tennessee on Keith ST. I am coming to you to complain about our district manager, she is very rude and just tonight while I was at work she made a comment to my 1st. Assistant manager that i looked "Stupid" those were her exact word's. Here's what happened... She asked my manager why I had a blue towel across my shoulder and my manager said she didn't know and my manager said why is it against the rule's our policy and the district manager Melissa said No and my manager said okay so what's wrong and Melissa the district manager said because she's looks "Stupid". I really really don't appreciate that at all and she has an all out bad attitude every time she comes in the store she's very rude to almost all of the employee's and I think something should be done about this issue.. I personally don't think that she needs to be district manager she doesn't have the attitude for it at all! Thank you for reading this

I have contacted the store manager, district manager, corporate that is in another country and hard to communicate with! I will be reviewing my local Arbys on EVERY SINGLE outlet I can find! The place is literally covered in MOLD! Pictures to prove it! The windows are nasty and the food was HORRID! Hard bread, old oil and OLD OLD ham! The employees of this location are lacking in customer service/hospitality! This location should be closed until further notice! It is literally COVERED in black MOLD!

Yesterday approximately 1430 hours, my mother and I went to the Norwich Airbus drive thryU. We ordered 8 root beer floats that were a dollar and 2 large root beer floats. My mother is 62 and handicapped due to copd(chronic obstructive pulmonary disease) which causes her difficulty breathing. The man working the drive thru informed my mother very snotty that next time she is to come into the store with such a large order because he now had a line of cars behind her(there was one car, a red one) I asked him his name and he said kellen. He then proceeded to shut the window and tell the other employees that I yelled at him for speaking to my mother that way and was calling us both unsavory names. I understand everyone has bad days but for him to take it out on an elderly handicapped customer is uncalled for.

Dear Arby's. I love your restaurant and have been a customer for years. To get the the point as quickly as I can. I have noticed religious endorsement in your Arby's drive through made by employees.

https://m.facebook.com/story.php?story_fbid=1984000784957670&id=100000433036997

People are born into religion and brainwashed as children. Which is something I don't condone or involve myself in. I will no longer be eating in your Laurens establishment until the rocks are removed. If they aren't removed I will be taking further legal action. Thank you, and have a good day.

Everytime I came there her and one of the employee was very rude and on top of that I ask what was in the bowl just in case it's something I didn't like well the girl in drive truck was very rude about it and the shift manager was rude also very rude I mean I know this much the store manager awesome I mean I'm pregnant and I come get jalapeno and the big roast beef meal plus desert and I love the shake but how can you go somewhere and eat when you get that kind of service I feel like they will speak in my food and as she was showing me her name tag she said call who ever I don't care I'm not going anywhere good bye I won't give you service that's what Clarissa said as you can see in the picture that's when she open the window again and did all that non professional stuff if u need to contact me [protected] thanks and have a blessed day

Went to the Arby's in Mustang Oklahoma to get a sandwich for lunch, got in line at 11:45 am 6/26/2018, 5 people in line... 12:00 Noon, still 3 people ahead of me, cashier not very good at the counter... New help came to 2nd POS System, bypassed line I was in and started helping everyone that came in behind me...
12:10 pm got to cashier having bad time with POS ordered and the man became lost and needed help... Wait Wait and wait, 12:15pm my lunch was over, never got any food or any real help... Took my ticket for a free sandwich and left did not want to be late for work...

This is the second time in two weeks that I have came to this Arby's and have had a bad time both times... Food not correct on the first visit, was sent a coupon for a free sandwich and when I went to use coupon, could not get an order placed in 30 mins while standing in line...

This place Sucks in service and time allotted to the customer, and very bad training program for the cashiers...

This is the third time I have emailed about our disgusting experience. We found a tooth in my daughters food. She bit down on it and cracked her tooth. I wrapped it in a paper towel so I could show them what was in it. I have my store receipt when we purchased it. I don't know whether to tell the newspapers or not. I have told all my relatives to watch and check their food before eating. With all the crazy thing people doing to your food. should I post it on social media? so others will know? I saw videos of people spitting on somebody's food. dropping a bun on the floor and squashing it with their foot and picking it up and giving it to a customer! Linda Keffer
157 Keffer Rd. Dawson, Pa. 15428

Today I stopped at the store in Dearborn, MI # ARG-01090-MI-Dearborn. Ordered 2 of the Bacon Beef and Cheddar's. Got home and my husband started eating and said they didn't put on the bacon. He was 3/4 of the way thru and said oh wait, here is some. There wasn't even a whole piece of bacon on the sandwich. Your ads show 3 or 4 pieces... He was very disappointed as he loves the bacon. Seems your people could be a little more careful when putting together the sandwhich. It wasn't even busy so can't blame it on rushing...

Very disappointed

Laura Lupa
[protected]@wowway.com
25502 Dartmouth St.
Dearborn Heights, MI 48125

My family was eating dinner this past weekend at the arbys on pike street in Parkersburg, WV! It was 8:00 this "unprofessional manager" Natasha was "closing the store" all equipment was being put up and cleaned and we waited forever on our food! She was screaming (I mean literally my kids were freaking out and we were eating in the back of the store) at employees! I had enough and walked up there as she quickly went to the back I asked one of the employees up front what her name was! I was also surprised that she was in actual arbys clothing (my family has went through the dthru several weekends and she was in tight jeans and a regular t shirt). This was the last straw for me, she doesn't need to be managing anything obviously, and the other customers that were in the store thanked me for speaking up so apparently this happens frequently or they just don't want confrontation BUT my kids were there (ages 7 & 3) and they don't even want to back!

Watching your ad on tv many times for your arby's, I decided to go to arby's and order this beef sandwich! When I received my two beef, cheese, with bacon sandwich's, I was very disappointed! The sandwich itself was shrunk and did not look like your ad at all! It had beef, cheese and bacon but, when I receive the sandwich itself I could barely see the beef when I unwrapped it! I visit arby's quite often and have not had any problems with other beef sandwich's? What happened? This the first time I have ever had to complain!

Thanks
Tim

The chicken sandwich was bread and lettuce and hardly any chicken and found a piece of rubber substance in my fries. Not happy at all, have pictures. I think if you are going to showcsomtjingbon TV it should at least look like that and whatever the rubber thing was in the fries made me not want to ever eat at Arby's again. I am very very unhappy and I am sure it was just that store, Inlove Arby's but this has really put me off.