Arby's
reviews and complaints

I tried Arby’s new Wagyu Steakhouse Burger today, January 5, 2022, 3:00pm at the Buckley/Quincy Aurora, CO location. My opinion is the Steakhouse Burger is very meager in quality with poor flavor due to the dryness of hamburger patty, especially at their price of $6.99. I spoke to the restaurant manager an hour after consuming the Burger, and received a disconcerted attitude stating, sorry to hear that, but that’s the way the burger is supposed to be, and offered no resolution to my complaint. No more Arby’s for me.

We went inside to order and have our meal inside. Many things were Wrong from the start- cashier counter had so much dirt and grease that when you picked up your money from the counter you had Sticky fingers - fountain drink area counter and the machine were Filthy - when you walked to the sauce station - your Foot Print was left on the floor - All pumping sauce stations were Dirty and Empty - EVERY TABLE AND CHAIRS were Sticky, whip rag markings left on table Whip Down with Dirty Rag - Our food was not cook/receive by cashier at the same time - they forgot 1/2 the order - she held our food bag till the whole order was completed - Not only was the food cold - the Beef Had a Rainbow Shine to it and a spoiled smell to the meat...Than I noticed the appearance of All Employees behind the counter- Dirty Clothes and Aprons - unclean appearance in hair and fingernails...We will Never Step Foot in that place again - PLEASE HELP THEM - THERE IS A HIGH SCHOOL DOWN THE STREET - THANK YOU

Hello, I would like to file a complaint at the Stockton California Pacific Avenue location there is a fairly large woman employee hanging out the drive through window using racial slurs towards me today approximately a 11:00 AM while trying to order a meal calling me a [censored] and using the N-word that’s very unprofessional and very bad for business.

I could not believe how rude the girl was taking my drive through order. I could not hear her and she got very testy when I asked her to repeat herself.

I then placed an order that cost $33.46. I am sending pictures of what I can only think "might" be the beef n cheddar I ordered. Disgusting. No meat! No cheese! "We have the Meats" is false

there is a girl on tik tok working in one of your stores named Monica Burch. she is on her camera instead of working her tic tok name isinsanemomof3boys101

Monica Burch🏳️‍🌈. she doesn't wear gloves and has been seen touching food and dancing around in street clothes. I just thought I would let you know. the manager and everyone else knows she is doing this.

Store #54, 11/18/2022, approximately 9:45 a.m.

I purchased 2 ham and cheese croissants and a harsh brown through Drive thru. Me and my mother parked, my mother opened her sandwich took a bit and said she couldn't eat it that it was cold. I opened mine the whole thing was cold, and cheese was not melted, it looked as it was just laid on the sandwich. I went back through the Drive thru, the person on the speaker right away said they were out of croissants. I stated to her "I just came through Drive thru and ordered 2 croissants and they were completely cold, and I would like a refund", She said pull around to the window. I pulled around and a man came to the window I handed back our food and my receipt, he apologized for the food being cold. I said, "it's okay I would just like my money back". I gave him my credit-card that I used for the purchase for the refund. He began saying, "that they are only human, and humans can make mistakes". I was confused for a second why he even said that, and I responded by saying "alright". He then proceeded to lecture me on the proper way to ask for a refund. I then was really confused because when I went back through Drive thru and explained my food was cold, I was not rude, I asked for a refund because they were out of croissants. I began to tell the man at the window why I asked for a refund, about the food being cold and I'm very unhappy with him for lecturing me, and he cut me off saying that I will be banned from coming back, at that point I did get rude and crappy saying "good I don't ever want to come (bad word) back, just give me back my money. He started screaming at me saying,"Leave, leave I going to call the cops, leave, leave", I said,"good call the cops", he proceeded to keep screaming"leave, leave, leave", I stated very rudely"I'm not leaving give me my card and receipt showing you gave me refund", He gave me back my card and slammed closed the window. I called police out, but they told me they could not do anything, that I would have to take it up with Arby's corporate office if my money was not refunded. My credit card statement came, and my money was not refunded, I'm very disappointed. Sincerely, Melissa Sims

We didn’t recognize the individual in the drive-thru. We paid for the food and he handed the items. After we left the drive-thru, my family member had several messages on her phone from an unknown number and it was the employee stating he would throw a coke in her face next time and stated he knows where she lives and threatened to physically harm her. These messages were sent quickly after we left the drive-thru, so I assume the employee was still on the clock. Please do not give him our information as he said he knows where my family member lives.

The owner (Mrs. Paru) at Arby's Store #8306 is one of the most disrespectful and rude persons I have every experience. She was upset that I came to her restaurant with two food coupons that was issued due to the compliant I made for receiving bad meals at her Arby’s. She started off stating that I was not allowed to use them in her Arby's before she even read looked at who issued them. The coupons states “at all Arby's locations.” Once I explained that to her, she violently grabbed the coupon out of my hand, knocking one of them on the floor and went to the back to read it. She returned yelling, to let me know I can only order certain value meals. I had to ask her three times to stop yelling and talk to me in a lower voice. I ask her to show me where on the coupon it states I can only order certain value meals. She continually to yelled and I ask again for her to lower her voice. She told me that this is her rule and then she proceeded to tear my coupons in half, and I ask for the manager, and she stated she is the owner, so I ask for the corporate telephone number. The coupon states "Enjoy a complimentary meal that includes any sandwich, small fry & small drink." She stated that she doesn’t know corporate number and then she jointed down a number which turn out to be the wrong number. I looked up the number for myself and called the compliant. I got my coupons back but as you can see in the photo they are defaced and can't be used at any of your restaurant's and to be honest I really don't want to go another Arby's all I want is my money back from my initial complaint for the poor food I received at this same fast-food chain during my first visit. Beware of Arby's on US-46 Rockaway NJ.

My name is Rose Rehbein and my email address is [protected]@msn.com. I live in Davison, MI. I placed an order through the app for drive thru in Davison, MI, but realized once I hit place order, it switched location to Wixom, MI. I immediately called the Wixom store and was told to call my bank for a refund. When I go to McDonald's I am not charged until I show up at the window and verify my order code. As my bank deemed this a fraudulent charge, I had to close this credit card and am now waiting for a replacement. The Wixom store could have easily canceled the order. I am certain it was not made as it was within 30 seconds of placing it. I called the following day and spoke to their store manager who stated this happens frequently and not to use the app again. Not the least bit happy about the inconvenience.

Went to Arby's in Sandy, UT, August 18, 2022. Bought several roast beef sandwiches, which were absolutely gross. We did not eat them. What's worse, I fed the meat to my dog. Maybe coincidental, maybe not, he became very sick. Had to take him to emergency a few days later, as he did not get better. This dog has not been sick in 5 years of his life. Cost of visit was $1,000. They could not find anything wrong with him? Contacted Corporate 2 times, they did not respond. I will never eat at Arby's again.

Donald Iarussi

19580 MT HWY 200 E

Bonner, MT 59823

[protected]

[protected]@live.com

This was a horrible experience. I ordered online and did not get my free item. then they did not know how to get an online order. The staff said only doordash can do online orders. The chicken sandwich i paid $7 for was not even made right and the buns were soaked when i got home. I never got my free item. She did not know how to scan it. i was stuck at the window for 10 minutes while she called her GN to explain to her how to find my order. No apology, no napkins, just thrown in a bag with the sandwich not fully secured. A total waste of money and time! I will never go back.

On 9-18-22 I went to army's #8953 placed my order went to pay with my credit card was told they were having problems with system. Told me my card was declined I said it cannot be I had a balance to charge. Tried again still declined he called manager over she tried said declined I gave another card which was a debit card she said declined I said it cannot be I had money in my account. I had one more card another debit card same thing happened I again had money to pay for my order. She said the system was slow but alright and that she asked me if I wanted her to reboot the system I do not think I should have to tell her what to do. There were cars waiting behind me Before my order was complete the cashier gave me 2 shakes I ordered which I had in my car as I was waiting. I said I had enough money in cash to pay for the shakes the manager rang them up and it was around $8.00. I never had a card declined she looked at me like I had done something wrong I was so embarrassed and upset. My order total was

$55.24. This amount included the $8.00 shakes also. I went to buona beef used the same original card with no problem that order was $54.02. I received my credit card bill the transaction date 9-19-22 post date on 9-21-22 and I was charged the $55.24. Please resolve this as soon as you can it is alot of money.

that I was charged and I did not receive my order. I will wait for your response

Thank you Cecelia Jezuit My phone #is [protected]

I contacted Arby's in Woodstock, VA and spoke with Jamie or Janie. I work for a local hospital and was calling about one of her employees and their work-related injury. She was rude, disrespectful and short with me. She in no way was helpful and told me she’s busy and someone will contact me. I understand she’s busy but that is no way to speak to anyone especially if you’re a manager.

I went to the Arby's restaurant last night located at 3780 North Federal Highway in Lighthouse Point, FL 33064. It was a very rainy night and as I went through the drive thru I did not see the big pot hole as the puddle covered it. I had to make a hard right to get out of it. I have a new car; I hope there will not be a problem.

I ordered a Turkey Breast Bacon and Ranch sandwich. I brought it home and took a bite. The bread was stale, the turkey tasted foul, the bacon was limp and must have been from breakfast. I arrived at 5:51 pm. The lettuce was limp.

I had to throw the sandwich out. My stomach is suffering the consequences of one bite, Very disappointing.

Sincerely,

Sandy Wright

Please make it easier to access your offers. Maybe because I'm over 70 this is more frustrating.

I created a profile and get offers in email, however lately its "redeem online". When I try to do that, it wants me to enter a restaurant. Ours is in Hamburg, PA and doesn't show up in that listing. It says you can get a code to use at the counter but not true if your local Arby isn't on the online list.

We visit Arby's every week and again yesterday but two of the staff there looked at my phone and weren't able to help me get the code either.

BTW We have many turkey farms in PA and hope you can find some here to resume providing the sandwiches my wife misses.

At about 10:45 am on October 4th 2022, I ordered a beef n cheddar meal from the Bremerton Arby's via the drive thru. What I received was a practicaly inedible sandwich consisting of a bun, meat, and a slice of cheese only. Normally a beef n cheddar sandwich has both the cheese sauce and what the online menu describes as a red ranch sauce. The sandwich was very dry and tasted stale.

Went to Arbys on West Henrietta Rd in Rochester, NY on 10/04/2022. Ordered 4 for $10 Arbys roast beef sandwiches. The top of my receipt is ARG-00816-NY-Rochester.2911 W Henrietta Rd 14623. Paid $10,80, got home and these sandwiches are horrible, mostly all bun! Tried to call them but no one answers [protected] and NO mailbox has been set up for a message. Tried to do a survey but their store number would not go in! Janal was our server. We were there at 10:54 AM. Order ID AAALNK4AAGAC. Will NEVER go there again!

My address:

Deborah Benge

1101 Manitou Rd

Hilton, NY 14468

[protected]@aol.com

[protected]

On 9/25/22 my boyfriend and I went to the Arby's in Tullytown Pa #8640. It was dirty when we walked in two employees where sitting in the dinning area and the tables where filthy. i wanted to walk out this is the 2nd time we where there and it was dirty. We did order and I could see how dirty the grill was and how all the stainless still was filthy. Not just in the cooking area also in the area waiting for food. I went to get my boyfriend his soda what a mess splatters of soda all over the place. the condiment section was also very dirty. There where gloves thrown on the floor in the grill area. There wasn't a clean table in the dinning area. Three employees where sitting in the dinning area one was napping in the corner. No one was cleaning the tables or sweeping the floor and that was filthy I don't think it has seen a mop with water in years. My boyfriend loves Arby's and none of them are very clean most are outdated with broken chairs and ripped covers. I will not return to Arby's to eat my boyfriend will be going alone or I will sit with him and not eat anything. I can't imagine it has passed any kind of food inspection. If this Arby's isn't closing it should bad news travels fast and there was only one other person in there. Very awful experience made me nauseous!