Arby's

4/14/23 Arby's

My husband and I went inside to order lunch. Stood at the counter almost 5 minutes with no contact. While waiting we watched the workers, they were moving slow and acting like they had no idea what they were supposed to do. One young woman was trying to keep them all moving in the right direction. She looked at me and said I’ll be with you shortly. They were all catering to the drive up window orders. Most of them acted like they were on weed and very grungy looking. Long hair no hair nets. We decided our time & money can be spent elsewhere. Will not be going back.

04/02/2023 17:38:33

Entering the store, wanted to place an order, one person was waiting to place an order, I notice there was bickering and telling at each other in the kitchen area, we went to the restrooms then came back, the person was still waiting for her order, we were waiting at the counter to place our order waiting for approximately 4 minutes, associated was in the back with another associate talking about something , the associated seen us but took no mind to us. Then the associate came to the counter and started to take our order {there was another associate with her in training) first order was repeated 3 times to the associate #3 French dip with Swiss cheese and replace the fries with a large order of poppers, associate couldn't get the order right, and we can see the fascial expression the associate was making not very friendly 2nd order #2 sandwich only, associate was to fast with the order and made it a combo., I told the associate sandwich only and I notice that expression of discontent with me about my order. When our order finale came associate kind of threw them on the counter at us, looking to make sure that that our order was right, notice that the Bronco berry sauce was missing, asked the associated if we can get some sauce associate got the sauce kind of threw them in the bag.

Sat at the table to eat the food, All of the food was dried, to almost where we couldn't eat it. There was no use of complain to any one they were bickering/yelling at each other. The new associate that was in training was not being trained right, the lead associate was very unprofessional at the job and should of not been there. This was the worst experience We have ever encounter with Arby's. { order #795)

we ate at the Westerville, Ohio restaurant on January 5, 2023, after lunch time. i am informing the corporation, the state of the building should be condemned. i would think the Arby corp. would be infuriated of the physical state of the facility. the exterior paint is peeling to the bare wood, the walkway is in poor shape. the day we were there the roof leaked in the hallway between the tables and the service counter. we walked around, the 6 buckets on the floor collecting the dripping water. the exterior of the building has been like this for years.

what are corporates reply to why this owner a part of your brand? the place discourages customers in my opinion. i would not be pleased with this if i was part of Arby's management.

thx richard minkowetz

I have a sister that works at the Aries at 228 East national road vandalia Ohio she is being sexually harassed by another employee by the name of Adrian Ramirez she said she was too scared to file a complaint herself because they told her there that she would lose her job over it that is why I am trying to take care of it through a complaint form anonymous

Thank you for taking the time to read this. I try to purchase multiple Crispy Fish Sandwiches as I can since I live on the opposite side of town. They microwave quite well. However, I used to purchase onion rings with my sandwiches. I have contacted both area stores and they do not carry them. If they are not available TAKE THEM OFF YOUR ADS! You keep advertising some new beef sandwich next to a large order of onion rings. That is a real slap in the face and the fish sandwiches are not looking so enticing. Also, why are you only offering the fish sandwich a few months a year? I have tried Arby's beef sandwiches repeated over the years and they taste like horse meat. Your fish sandwich is only second to Frishes" Big Boy and they are mostly in Ohio which is a very limited market. I always looked forward to your fish and onion rings. I now live in Deland,Florida between Orlando and Daytona Beach.

They are making their sliders different. The buns are different and they are totally smashed like a pancake. Plus they are wrapping them instead of putting them in those cardboard containers. They are so horrible now, I might not be going to Arbys anymore. They should have kept them the same, there was nothing wrong with them. If it isn't broke don't fix it! Very upset customer.

I tried Arby’s new Wagyu Steakhouse Burger today, January 5, 2022, 3:00pm at the Buckley/Quincy Aurora, CO location. My opinion is the Steakhouse Burger is very meager in quality with poor flavor due to the dryness of hamburger patty, especially at their price of $6.99. I spoke to the restaurant manager an hour after consuming the Burger, and received a disconcerted attitude stating, sorry to hear that, but that’s the way the burger is supposed to be, and offered no resolution to my complaint. No more Arby’s for me.

We went inside to order and have our meal inside. Many things were Wrong from the start- cashier counter had so much dirt and grease that when you picked up your money from the counter you had Sticky fingers - fountain drink area counter and the machine were Filthy - when you walked to the sauce station - your Foot Print was left on the floor - All pumping sauce stations were Dirty and Empty - EVERY TABLE AND CHAIRS were Sticky, whip rag markings left on table Whip Down with Dirty Rag - Our food was not cook/receive by cashier at the same time - they forgot 1/2 the order - she held our food bag till the whole order was completed - Not only was the food cold - the Beef Had a Rainbow Shine to it and a spoiled smell to the meat...Than I noticed the appearance of All Employees behind the counter- Dirty Clothes and Aprons - unclean appearance in hair and fingernails...We will Never Step Foot in that place again - PLEASE HELP THEM - THERE IS A HIGH SCHOOL DOWN THE STREET - THANK YOU

Hello, I would like to file a complaint at the Stockton California Pacific Avenue location there is a fairly large woman employee hanging out the drive through window using racial slurs towards me today approximately a 11:00 AM while trying to order a meal calling me a [censored] and using the N-word that’s very unprofessional and very bad for business.

I could not believe how rude the girl was taking my drive through order. I could not hear her and she got very testy when I asked her to repeat herself.

I then placed an order that cost $33.46. I am sending pictures of what I can only think "might" be the beef n cheddar I ordered. Disgusting. No meat! No cheese! "We have the Meats" is false

there is a girl on tik tok working in one of your stores named Monica Burch. she is on her camera instead of working her tic tok name isinsanemomof3boys101

Monica Burch?️‍?. she doesn't wear gloves and has been seen touching food and dancing around in street clothes. I just thought I would let you know. the manager and everyone else knows she is doing this.

Store #54, 11/18/2022, approximately 9:45 a.m.

I purchased 2 ham and cheese croissants and a harsh brown through Drive thru. Me and my mother parked, my mother opened her sandwich took a bit and said she couldn't eat it that it was cold. I opened mine the whole thing was cold, and cheese was not melted, it looked as it was just laid on the sandwich. I went back through the Drive thru, the person on the speaker right away said they were out of croissants. I stated to her "I just came through Drive thru and ordered 2 croissants and they were completely cold, and I would like a refund", She said pull around to the window. I pulled around and a man came to the window I handed back our food and my receipt, he apologized for the food being cold. I said, "it's okay I would just like my money back". I gave him my credit-card that I used for the purchase for the refund. He began saying, "that they are only human, and humans can make mistakes". I was confused for a second why he even said that, and I responded by saying "alright". He then proceeded to lecture me on the proper way to ask for a refund. I then was really confused because when I went back through Drive thru and explained my food was cold, I was not rude, I asked for a refund because they were out of croissants. I began to tell the man at the window why I asked for a refund, about the food being cold and I'm very unhappy with him for lecturing me, and he cut me off saying that I will be banned from coming back, at that point I did get rude and crappy saying "good I don't ever want to come (bad word) back, just give me back my money. He started screaming at me saying,"Leave, leave I going to call the cops, leave, leave", I said,"good call the cops", he proceeded to keep screaming"leave, leave, leave", I stated very rudely"I'm not leaving give me my card and receipt showing you gave me refund", He gave me back my card and slammed closed the window. I called police out, but they told me they could not do anything, that I would have to take it up with Arby's corporate office if my money was not refunded. My credit card statement came, and my money was not refunded, I'm very disappointed. Sincerely, Melissa Sims

We didn’t recognize the individual in the drive-thru. We paid for the food and he handed the items. After we left the drive-thru, my family member had several messages on her phone from an unknown number and it was the employee stating he would throw a coke in her face next time and stated he knows where she lives and threatened to physically harm her. These messages were sent quickly after we left the drive-thru, so I assume the employee was still on the clock. Please do not give him our information as he said he knows where my family member lives.