Arby's
reviews and complaints

I work at the Arby's in Fresno CA, and thought it was important to notify you that we work in horrible filthy work conditions. The air conditioning is broken, and in Fresno it gets up to 110 so in the back kitchen it gets up to 116. I see roaches everywhere in the kitchen and we also have termites eating a hole in the outside wall. The ice machine is broken and there are pigeons living in the kitchen ceiling so we'll have feathers and poop coming down on the slicers so bad we've had to move them. The workers take the food from the fridge with their bare hand and put them in the fryer which is not supposed to be done, and don't follow the guidelines to preparing the food correctly and can lead to illness. I was a shift manager and promised a pay raise when I transferred I worked for 2 months straight constantly closing and never received a pay raise when I asked where the pay raise was the general manager got mad and dropped my hours from 38-42 hours a week to 8 hours a week because I didn't want to work for free. They've taken hours off the time I've worked to bring down labor. When I spoke up about it all she said was she "didn't know". I will be taking this matter further because it's completely unlawful.

My daughter is training there. It is her first day. She does not have her food handling liscense yet, and they are having her handle food. They are having her use the meat slicer without proper protective gloves, for the slicer, or oven mitts for handling the hot meat coming straight out of the oven after 12 hrs. They told her to use brown paper towels wadded. She said there are no mitts to be found anywhere. This is dangerous and I want it addressed immediately.

Hello, since the Arby's customer care account on twitter refuses to answer me, maybe someone in corporate could provide me with a direct answer as to why they serve tainted chicken at a hefty price to customers, most of which are children? This is highly unethical and unhealthy. I no longer wish to support a company that affiliates with a farm that treats animals so poorly and allows such drugs and chemicals to be used on those animals.

Hello! I buy cherry turnovers at the Arbys in my neighborhood often. Tonight I went in and ordered 2 cherry turnovers and I saw the cook put them in the microwave. I have never had them served hot, anywhere! The icing was everywhere and the turnover was tough. When I questioned the manager, she said "Corporate was making them heat them". Is that true, and is it always going to be a bad product from now on? Thanks.

I went through the Arbys Drive-Thru in Niles, MI #6516 on 6/12/17. This was at lunchtime. I ordered a 3-pc Tenders, just the tenders, and when I got back to work, to eat; my Chicken Tenders were actually some kind of processed chicken pieces. They were not the wonderful real chicken breast tenders, with the country batter coating. These were like eating flatened tater-tots with processed chicken filling. I tried to call the restaurant several times, letting it ring 10 times or more, with no answer. I really hope this is not a permanent substitute for the original chicken tenders. If so, Arbys will be losing a lot of business, for sure.

I would like a credit or replacement for my tenders, but only with the original recipe tenders.

Thank you, for your time,
One unhappy customer.

My boyfriend and I both ordered and ate the chicken sliders on 6/6/17 at 7pm from the Eagan Mn store in Towne center. Both of us were violently ill with diarrhea and vomiting 10 hours later. I had to call into work to take off a night because I was so sick. We have now been ill for our second day. We have suffered severe stomach pain, uncontrollable diarrhea and vomiting and both have been very shaky. If this doesn't quit today I'm afraid we will need to see a doctor.

Arby's has always been one of my favorite places to eat and I am saddened that I will not be going back to the one in Waco, Tx.
I work for a very busy and well known Medical clinic. We only have so much time allotted for lunch, so decided to call in order. The lady that answered the phone and started taking the order, introduced herself as the manager but gave no name, was very rude and hateful. She asked how long it would be before the order would be picked up, I responded, about 5 minutes, maybe a tad more. Her response to me was, well if your that close you can come through the drive thru. I asked can you please tell me how much my order will be, she again replied rudely, "I dont know how much its going to cost. (My order was 2 roast beef cheddar sandwiches and 1 large oder of fries).
Needless to say she was argumentative with me about my order and going through the drive thru. I asked tje woman to cancel my order order and before in could say another word, she hung up on me.
I let my colleagues at my job (which there are about 45 if us) that this was not the first time a lady was rude there and that I would no longer visit this Restaurant.
I again am really saddened about all this, because like in said in the beginning Arny's has always been my favorite place. So sad people have to be so ugly and rude.

I went to the Arbys in New Castle PA on Ellwood Road around 1130pm. I was placing my order and there was a car behind me, with some girl screaming that i'm taking too long and "do you realize they close at midnight?" among other comments. I get done with my order, which she repeated everything correctly. I drove around to the window and the girl, not sure her name she has green hair was in the window laughing talking on her head set, the car that was behind me flew around the building, still screaming at me with nasty comments, because a car pulled up behind them and apparently knew the girl that was speaking on the headset and was not there to order food. She took the cars order and then attempted to take my money without telling me the total or talking to me at all, she was talking to the girl that was screaming at me in the drive thru laughing with her, telling her to come to the window when shes done with the customers. When i actually get my food and take it home to the people i ordered it for, some of it has obviously been sitting there awhile because the chicken was rubbery and cold, roast beef was dry and cold, sandwiches made super sloppy which seemed to be on purpose because of the size of my order, and the things i specifically asked for not to be put on them was put on them in amounts that can only be explained on purpose as well, all after she said exactly what my order was right back to me. Also, i was not given a receipt to prove any of this even happened.

It isnt that what happened is a huge deal, and i was trying to order as fast as i could, its just the fact that no one knows whats going on in others lives on a daily basis. I have had the worst day, and i also have very few places to lay my head at night not knowing if i'm going to be sleeping in my car or on a couch tonight and to deal with someone screaming at you in the drive thru, and go to the window to find out they know who is working on the inside dealing with your food and your employees laughing in your face while your handing the money to them is really uncalled for.

I am writing about a manager I have been working with he is a first assistant and he has been spitting on peoples sandwiches he has been mankomg racial slurs about people while he is doing this me and several other employees have caught him doing fake refunds and putting the money in his pocket I brought it to my DM attention and nothing was done about it it's been happening for a while he's been blaming other people for stealing money even though me and another employee has been hiding his secrets for him he closes our store down early and let's me take off the beef about 15 mins before we are really closed no one will do anything about this manager and its ridiculous BC everyone in this store has told on him for things and ota like no one is believing us or wants to deal with it BC they will be shirt staffed of managers please help our store BC this guy needs to go its very disgusting of the things and bodily fluids that he's putting on peoples food

OnSunday Jan 15, 2016 around 2:00 p.m. we went to the Arby's in Spruce Grove Alberta Canada and ordered the Roast Chicken Sandwich and received 3 slices of the processed "chicken" in the attached picture. I am disgusted and appalled that these owners of this franchise are serving this on your sandwiches. I hope you have a Canadian rep that you can send out to have these owners removed.

Store ID: #2347

I visited the Arby's in Chamblee, GA today, 8/25/16 for lunch. I ordered a chicken slider and 4 cheese sticks. The cheese sticks were fine. I could not eat the chicken sandwich because the chicken was so hard. I think it had been overcooked or was very old. As a matter of fact, I could not even tear it with my hand it was so hard and dried out. As I was leaving, I took it to the counter to give it to the manager (a lady in a white shirt) and all she said was "thank you". No offer of my money returned and no offer of another sandwich. I paused and waited a minute and nothing else was said so I left. I did not want a return or my money back but I do feel that this was poor management for the customer. I just hope nobody else has this experience.

I visited a fast food chain for a sandwich. I walked inside the store and only 2 staff members were frantically working to keep up with all the customers. I asked if this happens all of the time and was told that there was a manger in the back watching NetFlix and wouldn't come out to help them. When I arrived in the store I could tell that there wasn't enough staff. I was wondering why they didn't just close the store. Store #5944. Seeing things like this happening to staff makes so glad I went to school after graduation. That ### hole the manger should be fired!

Literally this place just needs to be shut down. I walked inside and couldn't comprehend how it isn't. The building itself is falling apart. Black mold visible in the dinning area. I was absolutely disgusted. Some manager with brown hair was beyond rude to me and her employees! Not helping any of her crew, and barely paying attention to me as I tried to receive my refund. Which when I did she did not apologize, she just said something under her breathe that was obviously rude and stormed off. Never returning here. Now hiring signs in every window, that states they hold open interviews- with paper applications sitting next to the signs. How embarrassing! 0 out of 5 stars extremely disappointing Arbys!

I'm not one who usually complains but this really annoyed me! I went to Arbys and order my lunch and lunch for a few of my coworkers. When the handed me the food they shove all the food in one bag. Keep in mind I had a roast beef sandwich, baked potato, 2 orders of mozzarella stick, a ham melt, 2 orders of curly fries and a drink. All that was shoved in to a paper bag that wasn't very sturdy. When I get out of my car I grab the bag and it ripped down the side! All the food spilled out onto the ground! The only thing that was ok was the 2 sandwiches and the baked potato! The mozzarella sticks and fries scattered on the ground! And the when I checked they gave me the a very flat Dr. Pepper! So I think that next time they need to not put that much food in one bag and we are out half the food we ordered!

All the Arby's commercials with that annoying spokesman who screams at you as though you are a child who doesn't know what you want or you are on a college football team with the coach who thinks yelling in your face will get you to win games. Do not scream at me to buy loaded fries or anything else -- it really makes me want to NOT EVER go to Arby's.

We had dinner at the North Bend, WA Arby's on September 12, 2015. It was just overall a mess.

All the tables in the seating area were dirty and had garbage on them.
There was no ice in the ice machine
They had supplies sitting on the front counter.
The bathrooms were out of soap.
The garbages were overflowing.
The workers were filling orders, but were not busy enough to not attend to these problems.

9/9/2015 store #6152 manager Hugh Black...I went to Arbys to get dinner I ordered 6 sliders and a beef-n-cheddar, curly fries and a order of hash browns. We get home and the beef-n-cheddar was shorted and the sliders had mold on the buns. So i call the store and the manger got very rude and was talking over me he then hung up.So my sister called back and he more or less called us liers.. I think we should get a full refubd of our order.

This Arby's has no air conditioning working, unbearable in dining room, & you can see the perspiration on the employee's who we could hear complaining that it was extremely hot & the air conditioning was not working in the kitchen & didn't know when it would get fixed. As we were waiting for our food we observed a employee filling tub's of ice & caring them to the food making area, joking I said is that to help keep them cool, answer was a no it was to keep the cold food cold, what do you mean, our cooling units also are not working, we decided to get our money back and eat somewhere else. We saw that they were under construction, but the quality of food & service shouldn't be poor, don't believe we will be back, and very disappointed that Arby's wouldn't take care of their employees' & keep the food to safety temperature.