Latest Reviews and Complaints
Sotel GmbH (Rückware / Return EORI DE19422120) J.-A.-Kleinschroth-Str. 10 97318 Kitzingen - germany - phone: +49 9321 922951
The T-Fal ACTIFRYER I purchased from your company never should have been sold to a customer in North America (CANADA). Your electricity is 50hz @ 220v. CANADA is rated at 60hz @ 120v. The T-Fal unit cannot be used in North America and should not have been sold through AMAZON.UK. Additionally, the return authorization accepted by AMAZON's return notice...
Amazon cancelled my order and left me empty-handed
I spent several days researching and carefully selecting compatible components to build a PC. After placing my order on Amazon, my purchase was immediately cancelled, and I was asked to upload my ID for verification. I complied and received a message stating the verification would take 1–3 days. Since some of the items I wanted were running out of stock...
10 Amazon Reviews
Amazon’s earns a 1.2-star rating from 10 reviews and 2067 complaints, showing that the majority of online shoppers are dissatisfied with their purchases.
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Trapped in OTP Hell
I had to get a new mobile phone and a new phone number recently. Due to having OTP set up with Amazon I couldn’t access my Amazon account apart from through an already logged in web page. I contacted Customer Services who informed me that I would need to upload a copy of my passport to prove my identity and it would take 1 to 2 days to remove the OTP. 8...
Read full reviewNever use amazon shipping
I placed an order through the company Zox on 8/20/25 and apparently they utilized Amazon Shipping. I was sent an e-mail with tracking number from Amazon Shipping the next day stating a delivery date of Monday 8/25. When I check the tracking information the site said there was a delay and they would contact me with a new delivery date. I waited a day or...
Read full reviewCustomer service for amazon is a joke.
My girlfriend of 18 years, who was essentially my wife, passed away a little over a month ago. While settling her affairs, I contacted Amazon to remove her credit cards and cancel her subscriptions. The experience was extremely frustrating—reps kept transferring me, one even hung up, and no one gave me a clear solution. After wasting three hours, I finally...
Read full reviewNext day delivery, Paid extra. They don't know when I'll get it
Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast.
Recommendation: Go elsewhere first, try Walmart, Ebay, Temu, etc. or order directly from seller
It just sucks.
I have been an Amazon buyer for six or seven years, I am a Prime member and buy quite often, because I changed the eBay platform to Amazon, and the pandemic taught me to buy everything online, which turned out to be very convenient. Recently, Amazon delivery has become worse and worse, trying to find out something from the support service is useless - this is the worst support service that can be, they do not solve anything, they say routine phrases, i.e. an absolutely useless sigmentn that can be used if did not return the money and then from the fifth time. And today an extraordinary incident happened ... I made three orders on September 5, delivery should be on September 7. I receive a message that one of the items in the order (a box that I ordered as a gift to give for $109 it to her on September 8) will be delivered on September 12, as the support service said, USPS is to blame, to whom the delivery was transferred, but six other items will not be delivered either, although the delivery was supposed to be done by Amazon. The support service simply mumbled and talked some nonsense to this. Many things and all sorts of things have happened, but apparently there are so many clients that one more or one less - no one will notice. It is very convenient - to take money, and deliver not when promised, but when it is convenient for Amazon, and maybe never. Summary: completely unexpectedly, Amazon has quietly turned into the worst delivery service, it is not worth talking about the clowns from the support service - it's just a circus. If this continues, the owner of Amazon, thanks to his employees, will become a beggar. Who would want to order goods that are not delivered. It is clear that the owner himself does not read these reviews, which is a pity...
Recommendation: I do not recommend it
P.S. After the stress of yesterday, Amazon delivered food for my pet, and today USPS brought a box for jeverly. I'm just wondering, is it really necessary to spend half a day finding out and proving something in order to get what you paid for within the time specified by the company!? Where is the world heading...
The dark side of Amazon - what everybody should know.
There seem to be two weights and measures for setting up shop with Amazon.com. One for the local (read: American) people and one for the international (read: Chinese) sellers. I recently helped someone local setting up an Amazon Seller’s Account. What a tedious, strenuous experience. Lots of documents and information required: driver license, proof of...
Read full reviewAmazon Customer Service
Amazon Customer Service ..very Helpful...Vandaag een cadeaubon gekocht, betaald en laten verzenden! Degene die de bon moest ontvangen kreeg het bericht dat de bon al gebruikt is! Gebeld met klantenservice Amazon, veel gekletst, lang moeten wachten, resultaat...binnen 40 tot 70 uur krijgt U van ons een e-mail, NIKS email ik wil dat er opnieuw een cadeaubon wordt verzonden! Om een lang verhaal kort te maken, door de fout bij Amazon, moet ik dus wachten! Ik heb er geen vertrouwen in dat het goed komt!
Recommendation: Keep Hold
Package has been delayed....again
Second time in a row, my package has been delayed. The first one they said it would be deliver by 10:00 PM. At 10:00 PM I got a message saying it would be delivered the next day by 10:00 PM. 10:00 PM the next day I got another message saying it was delayed again. I was able to cancel my order. I also canceled my account because this is becoming quit common. I ordered something else and it was supposed to be delivered today, but of course it got delayed. This time I am unable to cancel my order. The only way I will order from Amazon in the future is if it's the last resort. I've had enough!
Recommendation: Not worth the money. You can find things cheaper elsewhere.
Amazon not following their own online return policies
I placed an order on 7.1.2023 for a total of $264.98. I used $65.54 in rewards points and paid for the balance using my Amazon Visa card. I returned the air purifier for $104.99. I received an email on 7.21.23 stating that I will only be receiving a refund of $39.45 as Amazon removed my rewards points of $65.54. This is not at all what I wanted to do, as I still had eligible items in that purchase that qualified me to use my rewards points. This is also a complete contradiction of Amazons use my rewards points return policy, where it clearly states:
If the refund isn't equal to the entire order cost, Amazon will refund other payment methods initially charged before refunding rewards points. For more information about our refund policies, go to Refunds.
It also violates the same return policy under REWARDS POINTS & REDEMPTIONS for purchases made on my Amazon visa credit card.
I called Amazon on 7.21.23 expecting a full apology and for them to correct the situation as it was obviously a mistake. Amazon was anything but helpful or accountable. The first manager pretty much told me to go to hell and hung up on me, called again and was hung up on again, called back a few more times only to be told that Amazon can choose to return points or refunds back in any way shape or form they deem necessary. When I read the manager their own online return policy they told me that rewards points are only applied to one product and not an entire purchase. I then read the part where it states that it was in fact on the entire purchase and not a single product. The Amazon manager argued with me again that I was incorrect so I asked for proof of what he was saying and none was provided to me. Ive already filed a formal complaint with the state of Oregon for fraud, Ive also filed a formal complaint with the Better Business Bureau for Amazon not following its own publ!
ic online return policies or being transparent with their clients. Im also filing a complaint with the national credit bureau as my Amazon Visa card policies were clearly violated when Amazon refused to comply with them. Im gonna keep filing complaints anywhere and everywhere to ensure consumers are aware just how shady and fraudulent Amazon can be. I have agreed to speak publicly with the local news and other social media platforms to share my horrific experience! Under no circumstances should a customer be treated this way just because Amazon thinks they can get away with it. Amazon has clear and concise return policies online and I followed it to a T only to be told to bad, we will do what we want to do. I implore you to go back and listen to some of those phone calls, if the way I was treated doesnt disgust you, Ill be shocked!
I have attached my visa credit card return policy concerning rewards points, Ive also attached Amazons own online return policy concerning rewards points, as well as the email I received from Amazon showing they werent honoring any of these return policies. Lastly Ive attached pictures of several of the phones calls I endured, and hours I spent on the phone trying to correct a mistake that Amazon shouldve corrected within minutes. Im sure just like my phone calls tonight, this email will be ignored, or fall on deaf ears, as its painfully clear that Amazon thinks they are above the law, and could care less about their customers.
Recommendation: DO NOT SUPPORT AMAZON
depending on how they receive it the purifier maybe subjected to restocking fees ranging from 20 to 50%. looks like by the math you were charged a 50% restock fee. based off what i found searching the web.
2067 Amazon Complaints
Two iphones one iphone 14 and iphone 16
I have had a phone call from someone from Amazon who I might add couldn’t understand a word he said ( very strong Indian accent) trying to get me to log onto a site that was “suspicious “ he then passed me onto a woman who ended up screaming and shouting at me It seems that someone from the USA sm Nevada has tried to buy 1 iPhones (16 and someone from India...
Read full complaintInability to speak to them on the phone or give them my new telephone number
I am currently blocked from Amazon because the 2 phone numbers they have for me are not current so they cannot send me an OTP for security. All I want to do is give them my new landline number but there is seemingly no way of doing it. And the number they gave me from customer service does not work. With Christmas coming I would like to be able to use...
Read full complaintOrdering happens
I wanted to get the iPhone 17 Pro Max as soon as it was released. But since I work for Amazon and I wanted to order with a gift voucher and make a small profit, I waited until the product arrived even though it was late. But when I ordered, they canceled it and my voucher balance was gone. I had a very bad experience. If I had known this would happen, I...
Read full complaintIs Amazon Legit?
Amazon earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Amazon. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Amazon has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Amazon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Amazon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Amazon.com you are considering visiting, which is associated with Amazon, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Amazon website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Amazon.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Amazon has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 2067 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- We conducted a search on social media and found several negative reviews related to Amazon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Lost order plus incorrect order plus parce? Not precedent revived and threats to take money from my bank card
2 packages due fire tablet not received but cheap mattress prptector for an address in Woodgate Road Cinderford. Second package properly received snuggkesafe+ 3 packs of coffee. Immediately contacted customer services abolishing fire tablet, asked for other package to be collected, agreed to replacement tablet. Unsolicited package for another snugglesafe...
Read full complaintLack of help with a kindle issue
While trying to read a book from my library on my kindle it suddenly cut off and all my books have disappeared [over 1000 books] and I can do nothing at all with my kindle now I have tried several different phone numbers listed and still have not spoken to anyone Disgusted with the service Would someone please phone me on [protected] to resolve this please
Read full complaintElectric wheelchair
I ordered this wheelchair in August they said it would be 8th 16 September I am still waiting for it I paid £299 pound for it in a pensioner and can't afford to lose that kind of money plus I need it desperately can you please help me.Thanks I am surprised at Amazon being neglectful I thought they were a good company but I need this wheelchair desperately as I'm in and out of hospital and go back to hospital 29th Sept and I need it desperately.Thanks
Desired outcome: I need this wheelchair.
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Gift card refund
Dear Amazon Customer Service, I am writing regarding a refund issue for an order I placed on August 8, 2025, for a pair of Nike shoes. I returned the item and received the refund to my card; however, I have not yet received the portion that was paid using an Amazon gift card. I have called customer service five times regarding this matter. I was offered a...
Read full complaintPayments
Amazon have been taking payments with no problem for my account. They sent an email to verify my debit card details but will not allow me access saying about fraud although all the debit cards added are mine and my daughters and have frozen my account and music. I have tried at least 20 times to use the link they sent to verify my card details but just...
Read full complaintNo communication with customers
I have been a loyal and active Amazon customer for years. After my account was once blocked, I provided all the necessary information, and it was reinstated. Later, without any clear reason, my account was blocked again. I have not used any new addresses, cards, or suspicious details since the reinstatement. Since then, I have received no reply or explanation from Amazon. I kindly request a proper review and restoration of my account.
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Kindle direct publishing
Authors: beware. Once your books are trapped in KDP’s back-end system, escape is nearly impossible. As a published author and small-press publisher, I am appalled by how Amazon's Kindle Direct Publishing (KDP) system treats independent authors. For over a month, I’ve been caught in a bureaucratic maze—blocked from managing or transferring the books I...
Read full complaintProblems with amazon orders
🛑 COMPLAINT AGAINST AMAZON 🛑 I am from Mozambique and made a legitimate purchase on Amazon. After the purchase, I received an email informing me that my orders had been canceled. I was then instructed to follow an account unlocking process, which worked correctly. I received a new email from Amazon itself confirming that my account had been unlocked and...
Repeated delivery failures, unauthorized order cancellations, and rude customer support – Amazon Egypt
I’m a long-time Amazon customer, and I’ve had an extremely disappointing experience with Amazon Egypt. I placed several orders that were never delivered. The delivery agent refused to deliver, saying my address was “too far,” although I’ve received many packages to the same location before. Worse, my orders were canceled without my approval or...
Refund not credited to Prime Visa but added to "gift card" amount
I purchased an ice machine for $236.49 on Amazon and it was debited to my Amazon Prime Visa. The item did not work right so I returned it 3 days ago. The refund by default went as credit to my gift card amount and was not credited to my Chase Prime Visa. I called Amazon and they said I did not select my credit to go to my Visa and by default it went as a...
Read full complaintDelivery
As I am elderly and disabled, I set up in my online account with Amazon to have all packages delivered to the front door of my apartment, which is on the ground floor just a few yards from the street. About a month ago, my deliveries started being made to the apartment's mailroom, which requires walking over 200 yards each way, and navigating 15 stairs each...
Read full complaintAmazon won't give me a refund for my damaged lenovo laptop
I Paid $438.64 for a Lenovo Laptop from Amazon the Order Number is [protected] then once the Brand New Lenovo Laptop had arrive to my house I had opened the package and to my surprise I seen a big damage dent on my Brand New Lenovo Laptop (As Shown in the Photo Circle in Red) Then 2 weeks after I had received the Lenovo Laptop on Wednesday June 7...
Cancelled order not actually cancelled
On December 24, 2024, I placed a few orders on Amazon.ca. At some point, the Amazon bot flagged an order on my account as suspicious and I received an email from Amazon saying this: To protect your information, we have: -- Disabled the password to your account. -- Reversed any modifications made by this party. -- Canceled any pending orders. You can ignore...
Read full complaintNon delivery of item from amazon, twice not as promised
Hi,I would like to complain against Amazon uk. The item in question was a Hisense oven, this was being sold by Amazon with a due delivery before xmas. As our old oven had partly failed and after Amazon had advertised a delivery before xmas, my old oven was removed and taken to the recycling center. I was then told that my original order was not giong to be...
Read full complaint
Return
Order # [protected] - I received a Nightgown from Amazon. I had to wait 3 weeks to get it so I knew it was from over seas. When I opened the package, I smelled a waste smell, pulled the nightgown out and sure enough there was feces on it. I put it back in the package and washed my hands, sanitized the counter and my mailbox. I contacted Amazon and...
Theft of delivery by currier
I ordered a cell phone from Amazon Canada. Order number was [protected] and tracking number was INTLCMF374722876. The guaranteed delivery date was 22 October. Someone from Intelcom claimed that he delivered my order on 21 Oct and left the item outside the building without contact the building resident manager or myself via phone. I made few time...
Read full complaint and 1 comment3 complaints to bbb and over 40 emails to amazon and still this issue is unresolved!
I have been trying to receive refunds for 3 orders, 112-0924739-5194648, 112-0524433-3857026 & 112-1977016-4013002. All 3 have been returned to Amazon but every time I contact Amazon about a refund, I am lied to by an associate or supervisor. All 3 items were purchased new but arrived used with an LPN barcode attached. No one at Amazon has heard of these...
Read full complaintOverview of Amazon complaint handling
