Latest Reviews and Complaints
Order No D01-[protected]
You have taken £69.85 from my account on 22 May 2026 for a payment to I/P Vanish which they never received. I have already written two letters to you on this subject 08/06/2026 and another on 24/06 2026 which you didn't even have the decency to acknowledge.The letters were addressed to 1 Principle Place, Worship Street, London. I am still awaiting repayment.
I would be obliged if you would so
Claimed loss: £69.
Desired outcome: Repayment refund of £69.85
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Unable to Cancel Air Frier 5 Minutes After Purchase!
I have a Prime membership and an Amazon Fresh account with Amazon since the beginning of this year. I have used them for everything because I am elderly and don't drive so I need a delivery service and Amazon started out doing well and their customer service was good until yesterday
I placed an order yesterday of 3 grocery items and an Air Frier when I noticed that I was being charged $2.99 for delivery and items were sectioned out separately with the fryer taking 3 days for delivery while the grocery items were scheduled for the next day. Usually I dond't get charged until the items are shipped but I noticed while I was on the phone with their Customer Service to find out why I was being charged a delivery fee, the Air Friers was being paid already with my Apple Pay. (Red Flag) I told the rep, I want to cancel the order and told her how surprised I was they were processing my payment as I was on the phone with her. Told her I wanted to cancel the order and get my money back to which she said, she could not do that. I told her I would call Apple Apay and stop the payment! Called Apple Pay and they said I had to wait 15 days to dipute it, eventhough I told them what had happened. I cancelled the Air Frier through the App or so I thought, until I checked again in the evening of the same afternoon I placed the order and saw the email saying they could not cancel order because it was already in shipping! WHAT? Inmediately called Amazon again and spoke to another pushy, heavy accent inconsiderate customer service rep who told me she would send an email to the warehouse so they can cancel it there, which I had nevere heard of before but I went along with it for now. Woke up this morning to another email saying they could not cancel my order, and Friday is the delivery date, still 2 full days left which according to Prime memebership it should be delivered withing 48 hours but their delivery date is 72 hours and not cancellation possible once you place the order and 30 minutes have passed! That is what I was told this morning after I called a 3rd time to cancel the order. All I have to say is that Amazon must be going bankrupt when they are this difficult to cancel an order just placed and get their money within 5 minutes of the or placement. Their customer service is just as bad, people working in a call center in another country all yelling and talking in the background like animals waiting to be fed. Speaking to a supervisor is as tough as asking for the Jeff Bezos! I am disgusted by how low they have become and how little they care about their so calle
PRIME CUSTOMERS!
Recommendation: They have lost their Customer Service Values. You only have 30 minutes to Cancel your Order after paying for th order.
19 Amazon Reviews
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New refund policy is bad !!!!
I’ve been an Amazon customer for a long time and finally started a Prime Membership last a 18-24 months ago and was quite pleased with the service but, something changed and I called many times to complain about my orders arriving late and said I subscribed to Prime for the convenience of same day to two day deliveries and on 6/13/26 I was told if my order...
Read full reviewThey don't need me as a customer!
I spent at least a decade with Amazon, they are always late! I don't like to waste my time so I have never complained. Enough is enough, I did finally complain and after an hour they apologized and offered me $70 credit for Amazon stuff bought and shipped by Amazon. Have you seen what they offer? 196 options of overpriced Temu items. I reached out again and...
Read full reviewPoor product. Don’t mention it.
Knee pads. I needed badly. Had knee replacements Needed. A good set. The soft extra large. Took forever to get here. And I got impatient so I ordered more. When they finally arrived. There large all rite. For a 10 year old boy. Or girl. They don’t even come close. Now I have 2 useless. Pairs. And a 3 that took most of a month. They didn’t like my opinion...
Read full reviewAmazon slow ships
Being a prime member is like owning something that does not function! Still waiting on an order that the automated service says I should have received two days ago. Amazon drivers hold your packages when later at night, then return their van with your undelivered package in it. This delays your receiving your package for days. Amazon then lies to you on the...
Read full reviewBad delivery practices
Beginning in early 2025 I noticed delivery times and dates starting to decline with prime. Since I never listened to prime music and I never watched prime television I decided to cancel prime itself. After canceling prime deliveries and dates of delivery got worse multiple occasions I got a email saying they ran into a delivery problem and was delayed...
Read full reviewDishonest with poor customer service
I have been a LONG time Amazon member for over 10 years an it was fine. But prices for Prime doubled and company integrity and customer service has declined the past couple of years. From my orders being lost to deliveries to wrong addresses, to having to wait over a week for a prime item as a prime member. What is the advantage of paying for a membership...
Read full reviewHorrible customer service
I ordered a product on January 13, 2026. Before paying, it said delivery next day! (I am a Prime member) The next day, I get a response saying order delayed and not shipped. I attempted to cancel because I then needed to purchase elsewhere. Amazon refused to let me cancel it even though never shipped or prepared yet. I talked with "chat"; they kept...
Read full reviewAmazon is in violation of its own policies!
The product listing attached is advertised to be a NEW Bissell CrossWave Cordless Max Wet and Dry Floor Cleaner Model 2554A. It appears to be from the Bissell Store and the shipper/seller is Amazon. There is no mention of this being a remanufactured item or sold by a third-party vendor.
What I received is Model 2554R, a Mexican remanufactured unit shipped by a third-party supplier GLPsnkrsupply. They also told me NOT to re-order because I would get the same thing! See attached.
Amazon’s Policies are very clear that the Seller must provide clear and accurate descriptions, including details about the remanufacturing process and any warranties offered.
More than 200 of these units were sold and I suspect most were re-manufactured like the one shipped to me! How many other products are being sold as new but are not? Unacceptable!
Recommendation: Buyers of Amazon's products need to be of there deceptive product descriptions.
Amazon cancelled my order and left me empty-handed
I spent several days researching and carefully selecting compatible components to build a PC. After placing my order on Amazon, my purchase was immediately cancelled, and I was asked to upload my ID for verification. I complied and received a message stating the verification would take 1–3 days. Since some of the items I wanted were running out of stock...
Trapped in OTP Hell
I had to get a new mobile phone and a new phone number recently. Due to having OTP set up with Amazon I couldn’t access my Amazon account apart from through an already logged in web page. I contacted Customer Services who informed me that I would need to upload a copy of my passport to prove my identity and it would take 1 to 2 days to remove the OTP. 8...
Read full reviewNever use amazon shipping
I placed an order through the company Zox on 8/20/25 and apparently they utilized Amazon Shipping. I was sent an e-mail with tracking number from Amazon Shipping the next day stating a delivery date of Monday 8/25. When I check the tracking information the site said there was a delay and they would contact me with a new delivery date. I waited a day or...
Read full reviewCustomer service for amazon is a joke.
My girlfriend of 18 years, who was essentially my wife, passed away a little over a month ago. While settling her affairs, I contacted Amazon to remove her credit cards and cancel her subscriptions. The experience was extremely frustrating—reps kept transferring me, one even hung up, and no one gave me a clear solution. After wasting three hours, I finally...
Read full reviewNext day delivery, Paid extra. They don't know when I'll get it
Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast.
Recommendation: Go elsewhere first, try Walmart, Ebay, Temu, etc. or order directly from seller
It just sucks.
I have been an Amazon buyer for six or seven years, I am a Prime member and buy quite often, because I changed the eBay platform to Amazon, and the pandemic taught me to buy everything online, which turned out to be very convenient. Recently, Amazon delivery has become worse and worse, trying to find out something from the support service is useless - this is the worst support service that can be, they do not solve anything, they say routine phrases, i.e. an absolutely useless sigmentn that can be used if did not return the money and then from the fifth time. And today an extraordinary incident happened ... I made three orders on September 5, delivery should be on September 7. I receive a message that one of the items in the order (a box that I ordered as a gift to give for $109 it to her on September 8) will be delivered on September 12, as the support service said, USPS is to blame, to whom the delivery was transferred, but six other items will not be delivered either, although the delivery was supposed to be done by Amazon. The support service simply mumbled and talked some nonsense to this. Many things and all sorts of things have happened, but apparently there are so many clients that one more or one less - no one will notice. It is very convenient - to take money, and deliver not when promised, but when it is convenient for Amazon, and maybe never. Summary: completely unexpectedly, Amazon has quietly turned into the worst delivery service, it is not worth talking about the clowns from the support service - it's just a circus. If this continues, the owner of Amazon, thanks to his employees, will become a beggar. Who would want to order goods that are not delivered. It is clear that the owner himself does not read these reviews, which is a pity...
Recommendation: I do not recommend it
P.S. After the stress of yesterday, Amazon delivered food for my pet, and today USPS brought a box for jeverly. I'm just wondering, is it really necessary to spend half a day finding out and proving something in order to get what you paid for within the time specified by the company!? Where is the world heading...
The dark side of Amazon - what everybody should know.
There seem to be two weights and measures for setting up shop with Amazon.com. One for the local (read: American) people and one for the international (read: Chinese) sellers. I recently helped someone local setting up an Amazon Seller’s Account. What a tedious, strenuous experience. Lots of documents and information required: driver license, proof of...
Read full reviewAmazon Customer Service
Amazon Customer Service ..very Helpful...Vandaag een cadeaubon gekocht, betaald en laten verzenden! Degene die de bon moest ontvangen kreeg het bericht dat de bon al gebruikt is! Gebeld met klantenservice Amazon, veel gekletst, lang moeten wachten, resultaat...binnen 40 tot 70 uur krijgt U van ons een e-mail, NIKS email ik wil dat er opnieuw een cadeaubon wordt verzonden! Om een lang verhaal kort te maken, door de fout bij Amazon, moet ik dus wachten! Ik heb er geen vertrouwen in dat het goed komt!
Recommendation: Keep Hold
Package has been delayed....again
Second time in a row, my package has been delayed. The first one they said it would be deliver by 10:00 PM. At 10:00 PM I got a message saying it would be delivered the next day by 10:00 PM. 10:00 PM the next day I got another message saying it was delayed again. I was able to cancel my order. I also canceled my account because this is becoming quit common. I ordered something else and it was supposed to be delivered today, but of course it got delayed. This time I am unable to cancel my order. The only way I will order from Amazon in the future is if it's the last resort. I've had enough!
Recommendation: Not worth the money. You can find things cheaper elsewhere.
Amazon not following their own online return policies
I placed an order on 7.1.2023 for a total of $264.98. I used $65.54 in rewards points and paid for the balance using my Amazon Visa card. I returned the air purifier for $104.99. I received an email on 7.21.23 stating that I will only be receiving a refund of $39.45 as Amazon removed my rewards points of $65.54. This is not at all what I wanted to do, as I still had eligible items in that purchase that qualified me to use my rewards points. This is also a complete contradiction of Amazons use my rewards points return policy, where it clearly states:
If the refund isn't equal to the entire order cost, Amazon will refund other payment methods initially charged before refunding rewards points. For more information about our refund policies, go to Refunds.
It also violates the same return policy under REWARDS POINTS & REDEMPTIONS for purchases made on my Amazon visa credit card.
I called Amazon on 7.21.23 expecting a full apology and for them to correct the situation as it was obviously a mistake. Amazon was anything but helpful or accountable. The first manager pretty much told me to go to hell and hung up on me, called again and was hung up on again, called back a few more times only to be told that Amazon can choose to return points or refunds back in any way shape or form they deem necessary. When I read the manager their own online return policy they told me that rewards points are only applied to one product and not an entire purchase. I then read the part where it states that it was in fact on the entire purchase and not a single product. The Amazon manager argued with me again that I was incorrect so I asked for proof of what he was saying and none was provided to me. Ive already filed a formal complaint with the state of Oregon for fraud, Ive also filed a formal complaint with the Better Business Bureau for Amazon not following its own publ!
ic online return policies or being transparent with their clients. Im also filing a complaint with the national credit bureau as my Amazon Visa card policies were clearly violated when Amazon refused to comply with them. Im gonna keep filing complaints anywhere and everywhere to ensure consumers are aware just how shady and fraudulent Amazon can be. I have agreed to speak publicly with the local news and other social media platforms to share my horrific experience! Under no circumstances should a customer be treated this way just because Amazon thinks they can get away with it. Amazon has clear and concise return policies online and I followed it to a T only to be told to bad, we will do what we want to do. I implore you to go back and listen to some of those phone calls, if the way I was treated doesnt disgust you, Ill be shocked!
I have attached my visa credit card return policy concerning rewards points, Ive also attached Amazons own online return policy concerning rewards points, as well as the email I received from Amazon showing they werent honoring any of these return policies. Lastly Ive attached pictures of several of the phones calls I endured, and hours I spent on the phone trying to correct a mistake that Amazon shouldve corrected within minutes. Im sure just like my phone calls tonight, this email will be ignored, or fall on deaf ears, as its painfully clear that Amazon thinks they are above the law, and could care less about their customers.
Recommendation: DO NOT SUPPORT AMAZON
depending on how they receive it the purifier maybe subjected to restocking fees ranging from 20 to 50%. looks like by the math you were charged a 50% restock fee. based off what i found searching the web.
2107 Amazon Complaints
Unable to contact anyone. Been trying all afternoon 8 July 2026. I need to make sure a refund goes to my new credit card
I returned an item to Amazon USA address. Item received and credit authorised 7 July but I have since been issued with a new credit card. Spoke on the telephone with my bank today. I need credit to go to my new credit card but unable to contact anyone by telephone. Tried numerous times and the on-line chat person wanted money before they would help. My bank will reject the refund if not returned to new credit card account
Read full complaintReturns
I wish to return 2 items. I can select these on the screen but am unable to click to continue. I have tried every means of reporting this issue and getting help but none of them work and there doesn't seem to be a way to contact a human being. I am now at my wit's end. Please can you tell me how to contact a live person who can help me resolve my issue Thank you
Read full complaintMisleading marketing emails
in the last 2 days I have received emails with the subjects "Thank you for your recent printer purchase!" and "Thank you for your recent label printer purchase!" trying to get me to buy things related to the printers. I have not purchased any printer ever from Amazon. These are definitely from Amazon as they also show up in the messages on my account
Is Amazon Legit?
Amazon earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Amazon. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Amazon has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Amazon.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Amazon.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Amazon.com you are considering visiting, which is associated with Amazon, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Amazon website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Amazon.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Amazon has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 5% of 2107 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
- We conducted a search on social media and found several negative reviews related to Amazon. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Returning of item
Hello. I ordered a printer. I ordered the incorrect model so requested a refund. noone has been to collect it. There is no contact seller next to the item. I have contacted yourselves on numerous ocassions to sort out, but although I have spoken with multiple agents and tried calling (your end cut the call off), this mater is still not resolved. Your...
Read full complaintService
After speaking to someone at customer services about my prime delivery going to be late, which meant I wouldn't get it until late the following day the member of staff looked into me having an earlier delivery the next day. However, this did not happen so apart from not receiving it on the original day promised I did not have it delivered until almost 5pm...
Read full complaintReturn refund policy
They only gave me 3 of 4 items I paid for. Tell me I can't get the item because the sellers (Amazon) inventory keeps changing. I agree to gift card account refund. Wait and no refund shown. Next day still none so I try again and told I will be refunded. Then an email threaten to ban me for abuser and to not try asking about this anymore because I'm not...
Read full complaintFraudulent apple e-cards
I ordered 3 x £100 Apple E-Cards twice for who I thought was a friend, but they had been hacked. I immediately called Amazon CS, and was delighted when I was told that they had not been redeemed, she then cancelled the cards, and said I would have a refund in 5 to 7 days. a week later I called back, and was informed that I wasn't getting a refund, and CS...
Lack of customer service
I am extremely frustrated with the handling of this order issue. I called yesterday regarding an order where the item I received is not the same as what I ordered (attached photo for reference). I was transferred between multiple agents and departments. The second agent was unhelpful and told me I would receive a response within 6 hours. I even received an...
Refund
I received a refund for returned lighting 162.00 I paid with my debit card. 20.00 from a gift card balance. They went ahead and returned the money to a gift card balance. I complained. They reversed the gift card balance and were to issue the refund to my original payment. I have spent hours in the phone with numerous cs reps. All promising they looked...
Read full complaintIncorrect item delivered - refusal to communicate - amazon order no. 205-2497295-9913167
Dear Amazon Customer Service, I respectfully request a resolution to an Amazon ‘Return Issue’, that I have never experienced before. The item in question is; Order placed 8 Feb 2026 13:47 GMT Order # 205-2497295-9913167 LEFFOT M1 Plus Android 14.0 TV Box 2025, 4K Ultra HD Smart TV Box Android, 4GB RAM + 128GB ROM, Support HDR10+, 2.4G & 5G WiFi 6, 100M...
Garmin instinct® 3 45mm, solar charged display, rugged outdoor gps smartwatch, metal-reinforced bezel, built-in flashlight, black
Order ID: Order # 111-7461648-2296204 A friend of mine was on USA at the and of the past year and I ask him to bring me this watch and a screen protector, so I bought it by amazon on Dec 27 but there was a mistake and my item wasn´t delivered to my friend´s house, was delivered in other place. I wrote the correct address at the order (When I ordered I...
Victorinox, belt pendant, age verification also doesn't work re this item. Experian say that amazon are using data incorrectly.
https://www.amazon.co.uk/Victorinox-pendant-Pocket-Accessories-Folding/dp/B000MLUNHM/ref=pd_bxgy_thbs_d_sccl_1/523-0133179-7703261?psc=1 False description. No blade. Check Amazon A.I. Even Rufus says that there is no blade. Amazon screwed up age verification re this item. Reference agency says Amazon at fault. Hours wasted at customer complaint page...
Delivery
Delivery info stated - Parcel was handed to resident. NOT TRUE. Parcel was left outside the door of the Main Entrance to flats. Did not even ring Intercom to advise that it was just being left at entrance. In delivery instructions I ticked 'reduced mobility' and also for safety reasons that parcel should not be left on entrance floor. Intercom button should...
Read full complaintPrime membership refund
I am writing to express my frustration regarding a recent experience I had while seeking assistance from your customer service regarding my Prime Membership charge of $11.49, which was debited from my bank account on March 19, 2026. Due to financial constraints, I requested that this charge be refunded promptly, as I was facing difficulty until my pension...
Read full complaintClosing an Amazon seller account
My corporation was closed with the IRS on 12/31/2025. My last Amazon seller account order was 12/20/2025. Per Amazon’s requirements, I can’t close my Amazon seller account until 90 days AFTER my last order. I have had NO INVENTORY and a Zero balance for over 3 months. On Mar 17, 2026, Amazon deactivated my seller account, because I did not "certify"...
Read full complaintFake delivery status and broken refund promise
Amazon Customer dis-service... My wife offered a lawnmower that was never delivered. She received an email with a delivery message saying it was Handed to the Customer! THATS A LIE! In a chat with amazon she answered all of their questions. She sent photos of the safe place delivery area as they requested. Delivery companies always take a photos when they...
Read full complaintGrohe quickfix start - kitchen sink pull-out dual spray tap single-lever mixer
I ordered GROHE tap on the 30th December 2025 The money £141 was taken on the 5th January, the delivery time was from then until 8th March. I was willing to wait that long. But this morning 8th March i get email saying order cancelled. to say i'm annoyed is an understatement, NO i'm furious. waiting all this time to redo my kitchen and then...
Read full complaintLier & intimating Amazon Canada agent
After much fights & lots of struggles with their autobot online & over the phone, finally I was talking to this "Ron" person of Amazon Canada. After lots of detailed explanations about possibly a defective ipad charging cable..., this "Ron" person told me he would send me a replacement charging cable within "24-48 hours" & he promised to send me an email...
Read full complaintDefective yuasa stop/start car battery
Purchased end of September 2025 fitted by local garage which now report its fully defective. The defect start in December when local overnight temperatures were reported at -8c subsequently the battery started draining its journey charged power and could only be ignition started from apwer pack module. Now its in the local diagostic garage were they inform...
Cannot create account
Amazon is now requiring a phone number to sign up, however it keeps telling me my phone number is already in use despite having just got a new number. This was weeks ago before my phone exploded. I tried telling Amazon that that's not my account but they keep telling me "oh well" and not letting me make an account. I have gone through 5 different numbers to attempt to get an amazon account and all of them were already in use.
Read full complaintAmazon complaints: history and resolution overview
Out of all reported cases, 115 complaints (5%) have been marked as resolved, while 1992 complaints (95%) remain unresolved. The most recent resolved complaint, Fraudulent apple e-cards, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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