Amazon
Reviews and Complaints

Different situation for me, but I found Amazon seller support team members are incompetent and not well trained knowledgeable in general. I recently was wronged by A to Z guaranteed claim by a buyer who received the product, a software key code via message attachment but claims that he no longer want to download the software. Since this is first time I encounter this, not knowing what I need to do, I called seller support for advice. He put me on hold for a lengthy time and told me no need to do anything as he was able to verify I did deliver the product and due to the nature of the product, it is not returnable since the buyer continue has access to the code. Apparently he gave me the wrong instruction, I should have represented myself in the A to Z guaranteed claim. 3 days later, the refund was issued to the buyer. I called seller support explained what had happened with the previous support's name and email proof, I was told not to worry that the matter should be reversed that I just needed to appeal. So I need, I received the judgment quickly that appeal was denied due to the fact that I didn't represent myself within 3 days regardless the fact that I was mis-instructed by Amazon seller support member. Thinking that I might not explained what had happened clearly, I re-appealed detailed with sequence of events and with emails as supports, again, I received a rude reply from Amazon A to Z guaranteed claim team that they won't change it's decision and won't respond any further.

I have received 38 notices since AMAZIN suspended my account on 7/8. I have sent 18 PLANS of ACTION. Today I got this - "Hello,

You have not sent us an acceptable plan to address the problems with your account. This is against our policies. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).

Sincerely,

Seller Performance Team
Amazon.com
http://www.amazon.com "

The first suspension is based on accusations of selling inauthentic products. Each accusation was fallacious.

I made it very clear to Jeff@Amazon.com and whomever else would listen that the accusation were false and some were made by other sellers that want to squelch competition. I did not hold back with my assessment

I know that this was wrong. Jeff Bezos and Amazon want total compliance without the free exchange of ideas. I believe that in my case I am being punished for speaking out and Amazon is dragging this out but will ultimately close my account

This is not my sole means of support and I am working on creating my own viable web site. However, Amazon's action are barbarous and unflinching. While they might sing "We are the World" at company meetings they should follow with a rendition of 'Dark Side of the Moon"

I know enough about the law to know that a lawsuit for just the closure of my account would probably be frivolous. However, the ceaseless and cruel manner of doing so may be fodder for a lawsuit based on the psychological and physical harm caused. No one anywhere should treat someone in this manner but Amazon is a cryptic world in of itself with little connection to the unwritten laws of compassion and empathy

Hello,

I am wondering if anyone can still get access to their vendor central data that is 2014 and older? Please email me with the answer if you can.

Gpatmont@gmail.com

thank you

Recently Amazon started targeting my fingertip pulse oximeter product. First they suspended the product because my description suggests use by health care practitioner. I removed any suggestion as required, but they keep sending emails that states that it is not fixed and there is no telephone number to the product monitoring division. Now, they targeted another product (Xiaomi Mi Wrist Band) and they claim I need a letter from the manufacturer that states I am an authorized dealer. Interestingly, there are tens of sellers small and big who sell my products.
My first impression is that they are biased against certain sellers. I wish we could start a class action against them.
My short term solution is to have my own eCommerce website.

I would like to join the class action. We recently sold a $200 item only sent back to us, problem the item was not the same item we shipped out. It was broken and looks obvious the buyer exchanged it out. We have been going back and forth with the a to z by email for 2 months now, well the buyer gets a full refund and a brand new item. We even sent their joke of a claims department pictures of the item before we shipped it and pictures of what was sent back to us and nothing. Amazon also added $20 charge as well. What do we need to do? Please contact me at 1124.cks@gmail.com.

I am with you an this! I am Josh Dismond, I created an amazon account to sell merchandise. I bought $2000 with of items to sell on amazon for a profit. My account was suspended with the reason of counterfeit items. I provided proof that I purchased these items outright and I should be able to sell them. There is no way I can counterfeit a bluetooth device or camera system or a home theatre receiver amongst the many Item I bought to sell on the site. The performance department sent me an email that even with the evidence I provided that I indeed purchased these items and they are not counterfeit, they are still keeping my account suspended and after a few more emails to them they have not responded at all completely putting a stop to my small business and efforts I have in supporting my family from products I purchased. I am a father of 3 small children and have always worked very hard to provide for them and I feel that I have been taken advantage of. I am a middle class citizen, so $700 means the difference of putting food on the table for us to eat and a roof over our heads. For Amazon its a drop in the bucket but yet Amazon find it necessary to take from me and let a customer take from me and leave me out to dry. First they suspend my account and hold my funds for 90 days, then a customer puts in a claim for an item being broken and did not power on, I had proof to provide that the item was working before it was sent out. They said they send me an email on Sept 15th and since I didn’t respond they just gave the customer their money back. I never revived the email, I contacted seller support who told me that then they just deducted the money from my account without mandating the customer send back my receiver, they also told me they were having problems sending emails out due to the high volume of emails being sent for seller problems. I was willing to show proof that I did everything I was supposed to when putting the listing on the site, Amazon seller support just decided since I didn’t respond they would just give the buyer their money back and let them keep my product I sold. I have found many times these buyers will purchase an item in working condition, put a claim against amazon, and send back a complete different Item that is the same product but broken, and get their money back virtually keeping a product for free. Or put in a claim and get their money back and once they do, they stop responding because they know that now they got a free $230 receiver and I am now at a loss of money and the product. This is called stealing, with Amazon being a willing accomplice to these actions. They do nothing about it and this put the sellers business in jeopardy and Amazon doesn’t care about the well being of the sellers that are sold with the promise of a lucrative opportunity to make a profit selling on amazon. I can’t just let this situation go after the blatant disregard to me as a seller or respect for me selling items with integrity and simply trying to not get taken advantage of.

I had my account suspended just over two weeks after I had opened it! Thankfully I had not put anything up to sell and therefore, Amazon has not taken any of my money.
They said that the account was suspended because it was related to another account. The only way it is related to another account is because my son has an account which had also been suspended (currently being resolved). But the only reason they could link it was that my son was visiting with me for a couple of weeks and used the internet at home. This equals the use of the same IP address for two accounts and that is NOT allowed. Where do I go from here? Any answers to kingnickol@aol.com
I am UK based and would love to hear from other UK amazon seller who have had similar problems.

I have exactly the same problem. Our account has been suspended for negative feedback for non delivered item and missing 1 of 3 items. On the top of this Amazon does fulfillment for us. So actually this is their fault and they received negative feedback not us. Even so, no explanation, reaction, and the last email that our account is linked to some already closed account that is a horrible lie. It is so dishonest I am frustrated I can’t even tell them they are incompetent idi...ts. We are happy to join any a class action lawsuit. office@4GLte.eu

I am an organizwer and have strong ideas on how to counter Amazon's practices.What can I do to help. I am particularity ininterested in aggrieved sellers from MIssouri.
PeterPePeter
phburkard!burkardlaw.com

So I am just curious if anyone else is having this issue or they did not notice this issue.. I am not a big seller, but I do have a few things, but usually in ones or twos. When Amazon's Warehouse damages your product, they refund less that the amount that was owed on the item.

How this works is that lets say that you are selling a book for 10$, the warehouse damages the book for unknown reasons. Amazon is going to give you FMV for the book for the book, not what you are asking for the book, but Fair Market Value. Which could be less than half of what you bought it at. Then they take fees from that amount. reducing to maybe a quarter of the amount of what you were asking for.

My question is how is that ethical? I mean, they are storing your inventory, protecting your inventory, and shipping your inventory all for a fee. But should the warehouse damage your product, they refuse to give you full value for your item.

For an example, if you store you stuff in a storage unit, and lets say the manager/owner decides that he is going to move things around in the process he damages some of your stuff. How would you feel if he told you that he was only going to give you a quarter of what the damaged stuff is worth, and he will be expecting you to still pay your monthly fee for the storage unit. Does that sound right? Why should we pay fees if they are the ones that damaged, lost, and/or destroyed our products? Isn't that part of what the fees are for, to protect our product to be sold to their sellers?

I have had a lot of inventory (to date over 100 items, some of those items were several hundred dollars) damaged or just flat missing, that was stored in the warehouse in Kentucky. I have I have requested that an investigation should be done as to just my stuff come up missing, but I have been refused. just saying that "that is not a service we provide". I told them that I was not asking for a service, I am asking for an investigation be done for my missing inventory.

So the scam is that when your product goes missing or damaged, they reduce the price you are asking for the item to the fair market value, then they charge you the fees as if it was sold, and give you what is left. The thing is that they state that they give you the full price as if it was sold, but that is not true. Several of the items I had that have gone missing were worth around 200$, but amazon only gave me 50$ for the item. Then they took out their fees on top of that. I just find this unethical business practice.

I am not sure how long this post will be active before they take it down, but I just wanted an answer and I had been refused an answer every time.

If you would better organize your bills, without relying on an alert system, perhaps you'd pay your bills on time. If Chase sent you a bill showing your due date, then they did their part- the reminder system is just additional assistance they provide. Get your head out of your rear.

I too have been scammed by amazon.com chase visa, and twice. First time I had a 4.99% Interest rate until bill was paid off, I had the account for two years and was late 1 day past the due date, mind you I had paid my bills on line thru Washington Mutual the same time every month, but this time it was one day late that was in July. They would not reverse the late payment and raised the interest rate to 22.49%. I was irate and I knew it would do me no good. So what I did I paid them off and ate the big interest rate. I had 4 Chase accounts and paid them all off thru a Home equity loan, and closed all of our Chase accounts. That was in Aug 07. I then received convince checks in Oct from CBSI Bank. It was for 0% for 6 months and 1.99% until paid off. So my car needed to be repaired and I had some other wants, and used the check, at 1.99% until paid off. Two weeks later my checking account was overdrawn because the check was denied; they told me the bank account was closed. So I tracked down the bank and found out it was Amazon.com Chase and it was the account that I had closed. If I would have known, I would never have used the check.. I called and was told that they set up those promotions 3 months in advance and so they go ahead and send them out. I did not have a choice and had the account re-opened so the check would go through. I was charged a declined check fee of 39.00 and a Finance fee of 150.00 at 16.99%. I then got a statement dated 10/15-11/14 which showed a check of 5000.00 at 16.49% interest. I made a payment 11/26 for 150.00 which was due by Dec 9 and did not notice that the charge was for 1000.00 more then what I wrote the convenience check which( 4000.00.) (According to chase that is a different matter) I then had trouble with someone taking mail out of our mail box and so I just paid all my bills Dec 2nd for January so I would be safe. I did not receive a statement until today 1/19/07 in the mail. It states that I am over due 180.00 and that my minimum is 434.00 due by 2/8/08. I called and talked with a supervisor Rebecca P. she refused to give me her last name or any other confirming number that I could refer back to in a letter or if I had to proof I talked with someone. She just said that it would be in there notes if they had to identify her. She told me that she was sorry but that the Dec 2nd payment was before the closing date and was considered and extra payment for Dec and I was over due for January. She would not budge on this. Even though it was a different check and clearly was for payment in January. I explained this and, she said that I could have gone on line and read that if the payment was made before the closing date the 14th of the month then it would be considered an extra payment.. I could have also got on line and down loaded my statement and should not rely on the mailed statements. She kept saying that they already had a late payment July (one day late) and they could not reverse the interest rate. I now have an interest rate of 16.40 because: I wrote a convince check on a closed account that did not show an account number, or a name of chase on it. And even though I made a second payment of 150.00 it is not considered a payment. (Guess that was in fine print) This really sucks and something needs to be done. Please someone if you can help I am paying over 150.00 in interest a month. Because 1. I was sent a convince check that was on a closed account that did not reflect that it was amazon.com or the account number and because that I made a payment before there closing date. I was also told that all credit cards practice this procedure. I have never had a credit company practice this procedure. I would understand that if I made a payment with extra amount then it would be just extra on the account, but come on it was a separate check and different date.
Thanks to any body that can help
Kathy

To whom it may concern:
Sorry about that I don't know where to ask (or contact)about my problem. Although the bill for the book, "A Streetcar named Desire(Dramatized), by Tennessee Williams, $ 10.95, Reference [protected] which I ordered on 17th of this month through Kindle reader to Audible com." was already charged to my VISA credit card, I don't get the material in my Kindle yet.
I am grateful if you would kindly examine(investigate)what has happened to the above-mentined book.I am very sorry about my poor English. I hope you would understand what I meant.
With best regards. Kusuo Horiki JAPAN

My order was shipped in a timely fashion, however UPS claims it attempted delivery 3 times and got no answer. I am disabled and it takes me a while to get to the entry bell. I had not been out of the house for any of the three deliveries. UPS either did not give me enough time to answer or just buzzed once and I did not hear the buzzer.
My order was returned to you by UPS and you gave me credit. I don't want credit! I want my books. Please reinstate my order. If possible, resend via Regular post or do not require a signature to accept. UPS will leave the package if no signature is required. PLEASE send my order back. I await the delivery anxiously.

I received an e-mail on Wed. Sept. 24, 2005 stateing that the D.V.D. that I had ordered titled "Hidden Places" had been returned and that they were refunding the purchase price of USD $13.97. However, I have received the D.V.D. and did not return it, so the refund is not necessary. I would appreciate you taking care of this matter promptly. Thank You.
Customer: B. Kay Ochs Re: order # [protected]

I need to return "allo "allo Series eigth, which is a duplicate order, Thank You.
David C. Miller

I have been attempting to return a unopened DVD of 'Allo 'Allo, series eight ueing to following address-http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html with no luck. I can not put the screen. Would you please mail me a return authorization, Thank you, David C. Miller

You expect Amazon to be able to refund a different bank? Even if they could do that, which they can't, that would open them up to a world of scammers.

I agree. they eliminated me who competed against them on many of their products and sometimes i was the only competitor. That is wrong. They decide they can keep my money no matter what.

https://www.amazon.com/gp/help/contact-us/general-questions.html/002-7166256-2411242?ie=UTF8&nodeId=508510&type=&token=&jsEnabled=enabled#csTop

Here is a much better link. (I find these links-to-what-I'm-looking-for very hard to find! Especially when I'm tearing out my hair with frustration.) It's a link that offers a "contact us" box and a choice of "email" or "phone."

http://www.amazon.com/gp/help/hmd/hmd-no.html/002-7166256-2411242?ie=UTF8&nodeId=518316

Try this link, it is for "feedback." I used it 3 times yesterday trying to get a complaint across to them when I was literally unable to purchase a book due to all the changes in paying methods, the interruptions and come-ons between selection and purchase. No, they didn't answer, but I was mainly just griping (not saying I'd spent 500 bucks and not received my stuff!). You should get a response eventually, surely. Use the feedback form as many times as you have to!

There MUST be some way for you to tell Amazon you never received your merchandise! I feel terrible for you. What about the tabs and options in "my account?" I had always assumed it was safe to shop at Amazon because of the "my account" choices and links. Guess not!

Keep trying, for goodness sake. I'm glad I saw your post, even though I'm pretty much done with Amazon myself.

There is nothing at Amazon that we can't find somewhere else! Just get used to shopping around in a variety of internet stores instead of "one stop." Other places need our business. Amazon has it sewed up!

CONSUMER ALERT: AMAZON.COM - FALSE ADVERTISING AND FRAUD - WINTER HOLIDAY [protected] SALES

Amazon has built a customer service base that is made to give false statements and promises. Currently, the Amazon customer service is made up of 10, 000 employees and not a single person can be identified in lieu to any false statement because of this new formed architecture. Like Guantanamo Bay, the outsourcing of Amazon customer service allows individuals to lie about an item - commit fraud and not be liable for it because of the laws bound by that foreign country they are in. Amazon has pushed sales given discount codes on their AMAZON.COM website during Black Friday 2015 and Cyber Monday 2015. Many codes such as "CYBERMON", HOLIDAY30", "UUDDLRLR"" appeared on the AMAZON.COM website; these codes were not recognized by the AMAZON.COM team and rejected by active supervisor - San Jose, CA - Supervisor Valerie (12/26/2016). Many tactics have been used - partial glitches during the sales required the aid of Customer Service to guarantee the many coupon codes to be honored at a later date, on the day the items are actually shipped. When the discounts are not applied to the customer accounts, Amazon.com honored Customer Service's to continue the promise for the discounts to be applied to the customer accounts at later dates. Not one of the complaints regarding these false advertised coupon codes have been dealt with. Amazon is now invalidating all these false advertisements by telling customers that the sale (less than 30 days ago) have lost all merit simply because too much time has passed and that all those promises given by customer service is simply misinformation. I personally have $60.00 of discount codes unaccounted for and Amazon is reluctant to investigate their fraudulent ways. Welcome the new fraud based sales team - Amazon.com 2015 and to continue growing into 2016.

I have placed five orders with Amazon. One $6.99 order came through correct. One $29.00 order for new merchandise I received a broken rusted unusable piece of junk Twice I got cancellation notices "out of stock." Today I ordered two of one item advertised an having 16GB Micro-SD included. The Amazon ad banner on automatic confirmation claimed the card was included but in that same confirmation in fine print of the seller's description of the item it stated it was not included. Within ten minutes I emailed the seller to verify inclusion or cancel my order. I received the cancellation a few hours later but not before they debited my account for the purchase.

Amazon is a SCAM CORPORATION that buys containers of returns, obsolete and junk returns from bulk liquidators. They use meta data, pop up ads and offer free shipping as an incentive for us to buy their warehoused junk, obsolete used and or defective crap they misrepresent in their ads and collect millions of dollars a day from "We The People". Then when we file a claim with them they apologize without admission of fault or mistake and happily agree to refund our money within 30 business days. Meanwhile THEY bank the collective interest on all the money they have deprived us of.

Ref; Karabar super light weight cabin approved luggage bag.
Selected this to basket and price jumped from £9.95 to £19.95 + p&p
Looks very shady and not the sort of behaviour I have come to associate with amazon. trevorkeith54@hotmail.com

This was more likely attributed to having multiple amazon.com accounts and not realizing it. Really, once an item is gone from your cart, it is gone. Therefore, there had to be multiple carts.

I have thee exact same problem right now. I don't want to give this company $75 for some prodcut they supposedly sent me (and I don't have anything in my Amazon records that match that amount), but can't tell me what the item is. It doesn't make sense because funds should be cleared before items are sent out to customers. On the other hand, I don't want to owe any money to collections. Also, if I give the $75 to the collection agency, they might take out more funds at a later date from my account. It all sounds shady and doesn't make sense.

Tell them to stop calling, and leagally they can't call anymore.

Wizard Of Math stinks. They are one of those online scam places that does not publish a return policy and then charges a 15% restocking fee. Customer service is bad and deliberatly conceals the return policy. Avoid them!

I don't know about Amazon's part in it, but I can tell you that Alle Jewelry is a terrible, terrible company. I, too, am currently waiting for a refund from them. It was supposed to be sent to me several weeks ago, and when I call, they will not tell me when I will actually get my refund, and say they aren't allowed to give out any information. I am filing a complaint against them with the Better Business Bureau-- who, incidentally, only gives them a B-, with most of the complaints being about refunds.

I recently ordered a BRIO Aqueduct Waterway Set from the Amazon site not knowing that it was really coming from Wizard of Math. Amazon site stated 1 left so I hurried and purchased it for a total of $77.89. It was delivered from Wizard of Math. This product was sold for $40 last year so I thought it was going to be discontinued, and trusting Amazon did not shop around. Too bad for me as I have since gone on the BRIO website and they have over 300 in stock for $39.99 plus $8 shipping. I feel like I have been robbed but have learned a valuable lesson. Shop around first and use Amazon as a last resort. No time to do the switch plus with the shipping costs it would not be worth returning and purchasing another.

Great experience with their UK account. Easy to set up and no more account blocks. Their support team is responsive and helpful. Really pleased with the service!

I tried to publish a self-help book on Amazon KDP, it had many scriptures from the Bible, and different prayers. Amazon KDP rejected the e-book, and blocked it for sale.

Dear amazon...

I was trying to order The Covid Book and I am unable to order because I changed my phone number and cannot confirm my order. My old phone number [protected]...connected to my Gmail janicejfk21@gmail.com. my new phone is [protected]. Please correct the phone number. Janice Kouns

Amazon deliveries are not following specific instructions I placed with them. I said deliver to my front door. Instead its place in the lobby for all to pick from and some of my items have gone missing. Amazon does not take responsibility for not following the specific instructions on delivery that they specifically ask me for.

#[protected] i ordered this which was due to arrive today but when i tracked it said problem with delivery, it is to replace a fire that broken i am disabled and need the heat, no explanation was given as to what the problem is

customer account login verification mobile number is wrong. so impossible to contact amazon u.k without logging in either by telephone number(unobtainable) or email.so unable to provide correct mobile no. amazon has absolutely no provision for resolving this on line or directly.

Purchased on Oct 17. Amazon promisedups would pick up. Ups didn't. Printer label and returned to pack and ship in lantana Florida. Amazon said they didn't receive . This Nov 13 and still no refund. Is Amazon going out of business? There service really stinks.

Items delivered on 27october but untill not installed by one plus team, not answering call by installing team.

I made an order online to be delivered. Amazon lied about delivery. This company is a fraud and scam

They throw parcels at people and act upset