Amazon’s earns a 1.2-star rating from 2062 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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fraud and cheating!
I've had the same horrible experience that Amazon.com has done to me. As a loyal Amazon.com user for the past several years, this is the single most WORST experience that I've EVER experienced with Amazon.com. They further cancel your account without so much as a rebuttal, without so much as a reply that what their terms and conditions are, or what it entails. I believe that a lawsuit against this company is warranted, if not to get our money back, then at least to show the rest of the country what a HORRIBLE company Mr. Bezos's company has now become, and the way that it treats its loyal customers and 'supposed' Amazon.com friends.
The complaint has been investigated and resolved to the customer’s satisfaction.
account cancellation!
I received email from Amazon that my account has been closed because someone told them that i have another account with them. When I called amazon they did not want to discuss this issue. Nobody would return my phone calls. I was selling items on their website and now they are holding my money for 90 days (who knows why). I never had any other accounts with them and wanted to resolve this issue. They basically told me that they can shut anyones account off anytime they feel like it and I should move on with my life.
Amazon seller central ripped us off!
We have an account with Amazon.com seller central, we use their marketplace to sell our products. They recently launched an assault on us, they suspended our account and they put a freeze on $5380.00 balance for the next 90 days. They failed to give us any reasons for account suspension, we offered them multiple opportunities to resolve the issue in an open dialog but they refused to call us and communicate with us. They actions are not fair, they are flexing their muscle against many other small businesses and they need to be reminded about the rules and regulations of interstate commerce and treating small businesses fairly. We ask for your help to get this matter resolved, we would like to see our account reinstated and our funds released as we fulfilled our commitments to Amazon and to the customers.
To all Seller Central members who got recently been suspended, the reason Amazon is doing this is to cut competition's and use YOUR money ZERO % interest! Email me to join in on a possible class law suite against this mad beast and claim whats yours!
Different situation for me, but I found Amazon seller support team members are incompetent and not well trained knowledgeable in general. I recently was wronged by A to Z guaranteed claim by a buyer who received the product, a software key code via message attachment but claims that he no longer want to download the software. Since this is first time I encounter this, not knowing what I need to do, I called seller support for advice. He put me on hold for a lengthy time and told me no need to do anything as he was able to verify I did deliver the product and due to the nature of the product, it is not returnable since the buyer continue has access to the code. Apparently he gave me the wrong instruction, I should have represented myself in the A to Z guaranteed claim. 3 days later, the refund was issued to the buyer. I called seller support explained what had happened with the previous support's name and email proof, I was told not to worry that the matter should be reversed that I just needed to appeal. So I need, I received the judgment quickly that appeal was denied due to the fact that I didn't represent myself within 3 days regardless the fact that I was mis-instructed by Amazon seller support member. Thinking that I might not explained what had happened clearly, I re-appealed detailed with sequence of events and with emails as supports, again, I received a rude reply from Amazon A to Z guaranteed claim team that they won't change it's decision and won't respond any further.
I have received 38 notices since AMAZIN suspended my account on 7/8. I have sent 18 PLANS of ACTION. Today I got this - "Hello,
You have not sent us an acceptable plan to address the problems with your account. This is against our policies. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.
Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.
If you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html).
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com "
The first suspension is based on accusations of selling inauthentic products. Each accusation was fallacious.
I made it very clear to Jeff@Amazon.com and whomever else would listen that the accusation were false and some were made by other sellers that want to squelch competition. I did not hold back with my assessment
I know that this was wrong. Jeff Bezos and Amazon want total compliance without the free exchange of ideas. I believe that in my case I am being punished for speaking out and Amazon is dragging this out but will ultimately close my account
This is not my sole means of support and I am working on creating my own viable web site. However, Amazon's action are barbarous and unflinching. While they might sing "We are the World" at company meetings they should follow with a rendition of 'Dark Side of the Moon"
I know enough about the law to know that a lawsuit for just the closure of my account would probably be frivolous. However, the ceaseless and cruel manner of doing so may be fodder for a lawsuit based on the psychological and physical harm caused. No one anywhere should treat someone in this manner but Amazon is a cryptic world in of itself with little connection to the unwritten laws of compassion and empathy
Hello,
I am wondering if anyone can still get access to their vendor central data that is 2014 and older? Please email me with the answer if you can.
Gpatmont@gmail.com
thank you
Recently Amazon started targeting my fingertip pulse oximeter product. First they suspended the product because my description suggests use by health care practitioner. I removed any suggestion as required, but they keep sending emails that states that it is not fixed and there is no telephone number to the product monitoring division. Now, they targeted another product (Xiaomi Mi Wrist Band) and they claim I need a letter from the manufacturer that states I am an authorized dealer. Interestingly, there are tens of sellers small and big who sell my products.
My first impression is that they are biased against certain sellers. I wish we could start a class action against them.
My short term solution is to have my own eCommerce website.
I would like to join the class action. We recently sold a $200 item only sent back to us, problem the item was not the same item we shipped out. It was broken and looks obvious the buyer exchanged it out. We have been going back and forth with the a to z by email for 2 months now, well the buyer gets a full refund and a brand new item. We even sent their joke of a claims department pictures of the item before we shipped it and pictures of what was sent back to us and nothing. Amazon also added $20 charge as well. What do we need to do? Please contact me at 1124.cks@gmail.com.
I am with you an this! I am Josh Dismond, I created an amazon account to sell merchandise. I bought $2000 with of items to sell on amazon for a profit. My account was suspended with the reason of counterfeit items. I provided proof that I purchased these items outright and I should be able to sell them. There is no way I can counterfeit a bluetooth device or camera system or a home theatre receiver amongst the many Item I bought to sell on the site. The performance department sent me an email that even with the evidence I provided that I indeed purchased these items and they are not counterfeit, they are still keeping my account suspended and after a few more emails to them they have not responded at all completely putting a stop to my small business and efforts I have in supporting my family from products I purchased. I am a father of 3 small children and have always worked very hard to provide for them and I feel that I have been taken advantage of. I am a middle class citizen, so $700 means the difference of putting food on the table for us to eat and a roof over our heads. For Amazon its a drop in the bucket but yet Amazon find it necessary to take from me and let a customer take from me and leave me out to dry. First they suspend my account and hold my funds for 90 days, then a customer puts in a claim for an item being broken and did not power on, I had proof to provide that the item was working before it was sent out. They said they send me an email on Sept 15th and since I didn’t respond they just gave the customer their money back. I never revived the email, I contacted seller support who told me that then they just deducted the money from my account without mandating the customer send back my receiver, they also told me they were having problems sending emails out due to the high volume of emails being sent for seller problems. I was willing to show proof that I did everything I was supposed to when putting the listing on the site, Amazon seller support just decided since I didn’t respond they would just give the buyer their money back and let them keep my product I sold. I have found many times these buyers will purchase an item in working condition, put a claim against amazon, and send back a complete different Item that is the same product but broken, and get their money back virtually keeping a product for free. Or put in a claim and get their money back and once they do, they stop responding because they know that now they got a free $230 receiver and I am now at a loss of money and the product. This is called stealing, with Amazon being a willing accomplice to these actions. They do nothing about it and this put the sellers business in jeopardy and Amazon doesn’t care about the well being of the sellers that are sold with the promise of a lucrative opportunity to make a profit selling on amazon. I can’t just let this situation go after the blatant disregard to me as a seller or respect for me selling items with integrity and simply trying to not get taken advantage of.
I had my account suspended just over two weeks after I had opened it! Thankfully I had not put anything up to sell and therefore, Amazon has not taken any of my money.
They said that the account was suspended because it was related to another account. The only way it is related to another account is because my son has an account which had also been suspended (currently being resolved). But the only reason they could link it was that my son was visiting with me for a couple of weeks and used the internet at home. This equals the use of the same IP address for two accounts and that is NOT allowed. Where do I go from here? Any answers to kingnickol@aol.com
I am UK based and would love to hear from other UK amazon seller who have had similar problems.
I have exactly the same problem. Our account has been suspended for negative feedback for non delivered item and missing 1 of 3 items. On the top of this Amazon does fulfillment for us. So actually this is their fault and they received negative feedback not us. Even so, no explanation, reaction, and the last email that our account is linked to some already closed account that is a horrible lie. It is so dishonest I am frustrated I can’t even tell them they are incompetent idi...ts. We are happy to join any a class action lawsuit. office@4GLte.eu
I am an organizwer and have strong ideas on how to counter Amazon's practices.What can I do to help. I am particularity ininterested in aggrieved sellers from MIssouri.
PeterPePeter
phburkard!burkardlaw.com
So I am just curious if anyone else is having this issue or they did not notice this issue.. I am not a big seller, but I do have a few things, but usually in ones or twos. When Amazon's Warehouse damages your product, they refund less that the amount that was owed on the item.
How this works is that lets say that you are selling a book for 10$, the warehouse damages the book for unknown reasons. Amazon is going to give you FMV for the book for the book, not what you are asking for the book, but Fair Market Value. Which could be less than half of what you bought it at. Then they take fees from that amount. reducing to maybe a quarter of the amount of what you were asking for.
My question is how is that ethical? I mean, they are storing your inventory, protecting your inventory, and shipping your inventory all for a fee. But should the warehouse damage your product, they refuse to give you full value for your item.
For an example, if you store you stuff in a storage unit, and lets say the manager/owner decides that he is going to move things around in the process he damages some of your stuff. How would you feel if he told you that he was only going to give you a quarter of what the damaged stuff is worth, and he will be expecting you to still pay your monthly fee for the storage unit. Does that sound right? Why should we pay fees if they are the ones that damaged, lost, and/or destroyed our products? Isn't that part of what the fees are for, to protect our product to be sold to their sellers?
I have had a lot of inventory (to date over 100 items, some of those items were several hundred dollars) damaged or just flat missing, that was stored in the warehouse in Kentucky. I have I have requested that an investigation should be done as to just my stuff come up missing, but I have been refused. just saying that "that is not a service we provide". I told them that I was not asking for a service, I am asking for an investigation be done for my missing inventory.
So the scam is that when your product goes missing or damaged, they reduce the price you are asking for the item to the fair market value, then they charge you the fees as if it was sold, and give you what is left. The thing is that they state that they give you the full price as if it was sold, but that is not true. Several of the items I had that have gone missing were worth around 200$, but amazon only gave me 50$ for the item. Then they took out their fees on top of that. I just find this unethical business practice.
I am not sure how long this post will be active before they take it down, but I just wanted an answer and I had been refused an answer every time.
alerts system!
I have not ever encountered such unreliable services in my life until this month when I missed the deadline of my credit card payment by 1 day. I know I am a busy person, but I also like to pay my bills on time. To be safe and to not miss my payment deadline, I enrolled with the Chase credit card Alerts, which would alert customers for many functions, which include payment deadlines. I appreciated this system because on September 2007, I received an alert email to remind me that my payment would be due in 7 days.
Last month, I did not receive any alert email from Chase; as a result, I did not pay my bill on time. I called and emailed the Chase customer services to ask why, but none of them could provide me the reasonable answers.
Worst of all, when I called and spoke to Tyler, one of the Internet Chase credit card adviser, he told me that I should not rely on this Alert system to pay bill. I was in shock. Chase provides such Alert system to help customers, but customers should not rely on Chase. What a slap on their trustworthy words!
However, I was not satisfied with what Tyler said and seeked second opinion from other Chase advisers. I spoke to Patricia and she told me that my email server could have filtered out their emails. Again, I disagreed with her because I have been receiving all other emails from Chase except my alerts email. I asked her if there was any change in their system that Chase didn't inform their customers to aware of, and she said no. But, from her, I learned Chase did change their email address and they did not inform customers about the change. Instead of using [protected]@alerts.Chase.com, they just started to use [protected]@cardmemberservices.com as their email address.
The latter imposed two issues: 1) fraud email address without using Chase as part of the domain name, and 2) negligence of informing customers about recent change of email usages.
Although I am responsible for my lateness, I don't agree that I am the only person who would be responsible for the whole situation. I post this statement because I think Chase serves millions and millions of people in this world. Imagine if Chase serves 4 million people internationally, only 1/4 of this population, who relies on the alerts system for meeting their payment deadline, could bring them a profit of $15 millions dollars plus finance charges imposed on the statement.
If some of you like me enrolled in this system and did not receive any alerts email last month, please respond to this statement to see if we could make a case. I plan to carry this on elsewhere; if you have any other advice, please feel free to offer here.
Thanks,
Tina.
If you would better organize your bills, without relying on an alert system, perhaps you'd pay your bills on time. If Chase sent you a bill showing your due date, then they did their part- the reminder system is just additional assistance they provide. Get your head out of your rear.
I too have been scammed by amazon.com chase visa, and twice. First time I had a 4.99% Interest rate until bill was paid off, I had the account for two years and was late 1 day past the due date, mind you I had paid my bills on line thru Washington Mutual the same time every month, but this time it was one day late that was in July. They would not reverse the late payment and raised the interest rate to 22.49%. I was irate and I knew it would do me no good. So what I did I paid them off and ate the big interest rate. I had 4 Chase accounts and paid them all off thru a Home equity loan, and closed all of our Chase accounts. That was in Aug 07. I then received convince checks in Oct from CBSI Bank. It was for 0% for 6 months and 1.99% until paid off. So my car needed to be repaired and I had some other wants, and used the check, at 1.99% until paid off. Two weeks later my checking account was overdrawn because the check was denied; they told me the bank account was closed. So I tracked down the bank and found out it was Amazon.com Chase and it was the account that I had closed. If I would have known, I would never have used the check.. I called and was told that they set up those promotions 3 months in advance and so they go ahead and send them out. I did not have a choice and had the account re-opened so the check would go through. I was charged a declined check fee of 39.00 and a Finance fee of 150.00 at 16.99%. I then got a statement dated 10/15-11/14 which showed a check of 5000.00 at 16.49% interest. I made a payment 11/26 for 150.00 which was due by Dec 9 and did not notice that the charge was for 1000.00 more then what I wrote the convenience check which( 4000.00.) (According to chase that is a different matter) I then had trouble with someone taking mail out of our mail box and so I just paid all my bills Dec 2nd for January so I would be safe. I did not receive a statement until today 1/19/07 in the mail. It states that I am over due 180.00 and that my minimum is 434.00 due by 2/8/08. I called and talked with a supervisor Rebecca P. she refused to give me her last name or any other confirming number that I could refer back to in a letter or if I had to proof I talked with someone. She just said that it would be in there notes if they had to identify her. She told me that she was sorry but that the Dec 2nd payment was before the closing date and was considered and extra payment for Dec and I was over due for January. She would not budge on this. Even though it was a different check and clearly was for payment in January. I explained this and, she said that I could have gone on line and read that if the payment was made before the closing date the 14th of the month then it would be considered an extra payment.. I could have also got on line and down loaded my statement and should not rely on the mailed statements. She kept saying that they already had a late payment July (one day late) and they could not reverse the interest rate. I now have an interest rate of 16.40 because: I wrote a convince check on a closed account that did not show an account number, or a name of chase on it. And even though I made a second payment of 150.00 it is not considered a payment. (Guess that was in fine print) This really sucks and something needs to be done. Please someone if you can help I am paying over 150.00 in interest a month. Because 1. I was sent a convince check that was on a closed account that did not reflect that it was amazon.com or the account number and because that I made a payment before there closing date. I was also told that all credit cards practice this procedure. I have never had a credit company practice this procedure. I would understand that if I made a payment with extra amount then it would be just extra on the account, but come on it was a separate check and different date.
Thanks to any body that can help
Kathy
charge back
I had ordered some books and dvds from Amazon.com in May 2007 when I was in Turkey. In about a month I had to leave Turkey and return to India. When after three months of ordering, I did not receive the product , I cancelled the order.
I had advised amazon.com well in advance that since I had left the country from where I had ordered, the amount should not be refunded to the same country’ bank account. Below are some of the emails that I exchanged with amazon.com.
Kindly check my above order which I had given in May 2007, but I am still to receive any of the item. I had ordered these while I was in Turkey and had used Turkey's credit card.
Since I have not received any of the items even after 3 months, kindly cancel all my orders and refund my money to this account.
Name : Philip Hou
Bank's Name : UTI Bank
Account No. : [protected]
Bank's Address : Navghar, Lucky Palace,
Near ST Bus Stand
Vasai - West
Thane - 401202 ( Maharashtra )
India.
As you said that " > 08/15/07 11:02:44
[protected]@amazon.com to me
show details 16 Aug
Dear Philip Hou,
Your order has been successfully canceled. For your reference, here's a summary of your order:
You just canceled order #[protected] placed on August 15, 2007.
Status: CANCELED
_____________________________________________________________________
1 of Mary-Kate & Ashley Collector's Set Around the World (When in Rome/Getting There/Holiday in the Sun/Winning London)
By: Mary-Kate Olsen & Ashley (Actor)
Sold by: Amazon.com, LLC
1 of The Challenge
By: Ashley Olsen (Actor), et al
Sold by: Amazon.com, LLC
_____________________________________________________________________
Because you only pay for items when we ship them to you, you won't be charged for any items that you cancel.
Thank you for visiting Amazon.com!
- Show quoted text -
On 16/08/07, Amazon.com Customer Service wrote:
Greetings from Amazon.com.
First let me apologize for the inconvenience caused. Please be assured that we are here to make things easier for you. We will take
each and every action to prevent you from bearing any loss.I'm sorry, but it appears that your order has been lost in shipping.
I've placed a new order for the items to be shipped to you as soon as possible.
To ensure that your order is delivered quickly and efficiently, and that these items are not held up by delays in customs clearance
procedures, we create a replacement order with charges when an international order is lost, damaged, or incorrect. The charge for
this order is $55.98.This same amount will be refunded to your original order. Both the charge and refund will be applied to the credit card used on the original order.
Here are the order details:
Order Number : [protected]
Shipping Speed : Expedited International Shipping
Estimated Delivery Date: August 23, 2007 - August 29, 2007
cust.[protected]@amazon.com to me, orders
show details 23 Aug
Hello from Amazon.com.
We're writing to confirm that we have processed your refund for $55.98
for the above-referenced order.
For more information on how we calculate refunds, please visit our
web site at http://www.amazon.com/refunds
We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html
Thank you for shopping at Amazon.com.
Amazon.com Customer Service to me
show details 26 Sep
Thank you for contacting us at Amazon.com.
I am sorry to hear that you have not yet received your order. However i checked your order and I see that a full refund for the amount of $64.69 has been issue3d to the credit card you have used to pay for the order. I understand that you no longer use the credit card. I am sorry but, we are unable to reverse a refund as we would have to re-charge the cancelled card, and charges can not be applied to closed accounts. If you have another credit card with the same issuing bank, the bank can normally apply the refund to your other credit card. If you no longer have a credit card with the issuing bank they will issue you a refund check. Please contact the issuing bank about the refund on your cancelled credit card. For your privacy, your bank will only speak to you about your account. Again, I would like to apologize for the inconvenience you have experienced and express our gratitude for the patience you've displayed thus far.
Thank you for shopping with Amazon.com--we look forward to seeing you soon.
Best regards,
Sanju S.
Amazon.com Customer Service
Sir/Madam,
Earlier I had requested you not to refund money to the credit card used on the original order since I have already left that country. Kindly refund money to my above account. Or if it is not possible to refund to the above account kindly inform how the amount can be refunded or redeemed.
regards
Philip
Your Amazon.com Order (#[protected]) Inbox Amazon Order
Reply
Reply to all Forward Print Add cust.[protected]@amazon.com to Contacts list Delete this message Report phishing Show original Message text garbled?
cust.[protected]@amazon.com to me, orders
show details 23 Aug
Hello from Amazon.com.
We're writing to confirm that we have processed your refund for $55.98
for the above-referenced order.
For more information on how we calculate refunds, please visit our
web site at http://www.amazon.com/refunds
We hope this is a satisfactory resolution for you. However, if you
have any questions or concerns, please use this link to contact
Customer Service:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html
Thank you for shopping at Amazon.com.
Now I have found that the amazon.com has charged back the amount to the same old credit card which I had cancelled before I returned to India. And it has become next to impossible to get back that amount even after months of emailing to Garanti Bank of Turkey.
I don’t know whom to blame.
Philip
+[protected]
To whom it may concern:
Sorry about that I don't know where to ask (or contact)about my problem. Although the bill for the book, "A Streetcar named Desire(Dramatized), by Tennessee Williams, $ 10.95, Reference [protected] which I ordered on 17th of this month through Kindle reader to Audible com." was already charged to my VISA credit card, I don't get the material in my Kindle yet.
I am grateful if you would kindly examine(investigate)what has happened to the above-mentined book.I am very sorry about my poor English. I hope you would understand what I meant.
With best regards. Kusuo Horiki JAPAN
My order was shipped in a timely fashion, however UPS claims it attempted delivery 3 times and got no answer. I am disabled and it takes me a while to get to the entry bell. I had not been out of the house for any of the three deliveries. UPS either did not give me enough time to answer or just buzzed once and I did not hear the buzzer.
My order was returned to you by UPS and you gave me credit. I don't want credit! I want my books. Please reinstate my order. If possible, resend via Regular post or do not require a signature to accept. UPS will leave the package if no signature is required. PLEASE send my order back. I await the delivery anxiously.
I received an e-mail on Wed. Sept. 24, 2005 stateing that the D.V.D. that I had ordered titled "Hidden Places" had been returned and that they were refunding the purchase price of USD $13.97. However, I have received the D.V.D. and did not return it, so the refund is not necessary. I would appreciate you taking care of this matter promptly. Thank You.
Customer: B. Kay Ochs Re: order # [protected]
I need to return "allo "allo Series eigth, which is a duplicate order, Thank You.
David C. Miller
I have been attempting to return a unopened DVD of 'Allo 'Allo, series eight ueing to following address-http://www.amazon.com/gp/help/contact-us/returns-and-refunds.html with no luck. I can not put the screen. Would you please mail me a return authorization, Thank you, David C. Miller
You expect Amazon to be able to refund a different bank? Even if they could do that, which they can't, that would open them up to a world of scammers.
giving money back
Amazon auction site gave a customer his money back and let him keep the item too. He said it was broken, but never offered to return the item. He had my address on the package, but I still have not received it. Amazon did not care and let him have his money anyway. What business gives money back without first receiving the item, broken or not. On top of that, since he gave me a bad review they have cut me off of their seller site. How fair is that. BEWARE! they do not take care of the sellers.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad customer service and refusal to sell an item citing wrong price
Amazon.com
www.amazon.com
I ordered 2 Sony Ericsson Cellphones from Amazon.com on Oct 9th 2007. I waited one week and then my orders were suddenly cancelled. The reason cited wrong price listed. An email was sent to me and I was ASKED to read their pricing policies. What kind of customer service is this? As far as i am concerned, IBM honored their wrong price listing and shipped to those who already ordered from them a few years ago. Bestbuy does that too. The laptops at IBM were going for $1 then. The phones I bought were not even that low priced. If Amazon listed the wrong price, the person to be penalized should be the website administrator, not the customer. If my salesperson sold something at the wrong price, I ask the salesperson to payback the balance because it is the salesperson fault and not the customer. I don't go around asking the customer to return the item or cancel shipment. This is obviously bad customer service and they refuse to admit it. Item was not even an obvious mistake as amazon always sell items cheaper than MSRP. Other vendors on Amazon.com was selling for $499 and I bought it at $299. I have been buying alot of electronics from them over a period of a few years and they rather risk losing a customer than honored an item that was not even obviously wrongly listed to come off. I contacted customer service a few times and was turned away with just textbook answers and the same thing - ASKING ME TO READ PRICING POLICIES, and they stated: "We understand you are upset but there is nothing we can do at this point as we stopped honoring the sales" What does that mean? You shipped to some and decide to not shipped to some? RIDICULOUS .Well, all these policies are meant to protect their mega corporations anyway. The real deal is I am an unhappy customer who ordered from them on their website validating a contract that they should in fact honored regardless of price, they offered a price, I accepted it and then they must fulfill it. They just take advantage of us consumers that we don't have the power to hire attorney and filing suit against them for small purchases.I later realized that their customer service department was outsourced to India and these people know nothing about retaining customers. There was no other valid contact and I also emailed investor relations. No news from them. I am very disappointed in Amazon.com and with these kind of attitude treating customers, no wonder my friends are moving to buy.com for their purchases. What amazon.com is telling us is that, they rather lose their customers than a few hundred dollars. In fact, I don't think they will even lose a single cent selling me the cellphones at the price they listed looking at their profit margin. So are their profit growing every year because of their total focus on profit margin and nothing about customer satisfaction? Looks like they are trying to prevent us from actually contacting corporate. The only address listed is for investors, other than that, they block off all addresses and emails.I wasted so much time and energy looking for them and trying to get them to honored the contract i entered into when i click purchase! DISAPPOINTED, VERY DISAPPOINTED
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree. they eliminated me who competed against them on many of their products and sometimes i was the only competitor. That is wrong. They decide they can keep my money no matter what.
can not inform amazon of non-delivery
I placed an order #[protected] with Amazon for almost $500.
This order was shipped on September 18, 2007 and was never delivered.
Amazon has blocked all ways to inform them of non-delivery in their web site and do not provide email or other contact information to enable me to inform them of non-delivery.
I hope some one there reads thes complaints
https://www.amazon.com/gp/help/contact-us/general-questions.html/002-7166256-2411242?ie=UTF8&nodeId=508510&type=&token=&jsEnabled=enabled#csTop
Here is a much better link. (I find these links-to-what-I'm-looking-for very hard to find! Especially when I'm tearing out my hair with frustration.) It's a link that offers a "contact us" box and a choice of "email" or "phone."
http://www.amazon.com/gp/help/hmd/hmd-no.html/002-7166256-2411242?ie=UTF8&nodeId=518316
Try this link, it is for "feedback." I used it 3 times yesterday trying to get a complaint across to them when I was literally unable to purchase a book due to all the changes in paying methods, the interruptions and come-ons between selection and purchase. No, they didn't answer, but I was mainly just griping (not saying I'd spent 500 bucks and not received my stuff!). You should get a response eventually, surely. Use the feedback form as many times as you have to!
There MUST be some way for you to tell Amazon you never received your merchandise! I feel terrible for you. What about the tabs and options in "my account?" I had always assumed it was safe to shop at Amazon because of the "my account" choices and links. Guess not!
Keep trying, for goodness sake. I'm glad I saw your post, even though I'm pretty much done with Amazon myself.
There is nothing at Amazon that we can't find somewhere else! Just get used to shopping around in a variety of internet stores instead of "one stop." Other places need our business. Amazon has it sewed up!
don't believe what their customer service said!
On July 17th, my sisters bought a baby crib from Amazon.com for my very first baby. My husband and I were so excited when we saw the two boxes arrived at our front door. After my husband trying to put the crib together, we realized the crib was too big for the space. We put the crib back to the boxes and I tried to return the crib using the online form...
Read full review of Amazon and 29 commentslate fees and customer service!
The nightmare began in April when I received my statement late. I called Chase and the rep assured me that if I sent in my payment and it was received in a week there would be no late fees. I paid the balance that night with my online banking system assured that it was paid in full. $17.00
Because I assumed my balance was paid, I didn't look for a bill in the months of May and June (thought they were junk mail.) Luckily in July I happened to open a billing statement and was surprised to find that I owed $48.00.(interest rate + 3 @15.00 late payments).
I called Chase and spoke to a rep (very difficult to understand)and when he said he could not help me I asked to speak to a manager. After an hour of very rude customer service the manager agreed to eliminate one of the late fees, assuring me that I would owe $33.00. I paid the balance once again with my online statement.
Today I received another statement assessing me another late fee. When I called Chase I asked to be connected to a supervisor. She was just as rude as the first one and refused to take care of the unjustified fees.
I can't help but wonder if this isn't a scam. I am very surprised that two reputable businesses such as Chase and Amazon would have such poor customer service and want to rip off consumers.
Emma J Celeste.
false advertising
Amazon advertised a cordless phone as NEW. It appeared it the cart with REFURB inserted in the product model number. (It did not say Refurbished anyplace else, it could easily have been overlooked). I phoned customer service, who "absolutely assured" it was new. In fact it is shipped directly from Panasonic. I ordered it, then called Panasonic. It is a 2005 model they no longer sell, so it would not be in their warehouse. It could only be coming from a Panasonic refurbish unit or another refurbish unit. Amazon sent me an auto-generated email asking if I'd been satisfied with customer service. I clicked NO, and a representative phoned me. He said the listing had been changed to "refurbished". I checked and it hadn't. He then said that REFURBISHED IS THE SAME AS NEW. He held to that position. I'd not trust "New" on Amazon.
CONSUMER ALERT: AMAZON.COM - FALSE ADVERTISING AND FRAUD - WINTER HOLIDAY [protected] SALES
Amazon has built a customer service base that is made to give false statements and promises. Currently, the Amazon customer service is made up of 10, 000 employees and not a single person can be identified in lieu to any false statement because of this new formed architecture. Like Guantanamo Bay, the outsourcing of Amazon customer service allows individuals to lie about an item - commit fraud and not be liable for it because of the laws bound by that foreign country they are in. Amazon has pushed sales given discount codes on their AMAZON.COM website during Black Friday 2015 and Cyber Monday 2015. Many codes such as "CYBERMON", HOLIDAY30", "UUDDLRLR"" appeared on the AMAZON.COM website; these codes were not recognized by the AMAZON.COM team and rejected by active supervisor - San Jose, CA - Supervisor Valerie (12/26/2016). Many tactics have been used - partial glitches during the sales required the aid of Customer Service to guarantee the many coupon codes to be honored at a later date, on the day the items are actually shipped. When the discounts are not applied to the customer accounts, Amazon.com honored Customer Service's to continue the promise for the discounts to be applied to the customer accounts at later dates. Not one of the complaints regarding these false advertised coupon codes have been dealt with. Amazon is now invalidating all these false advertisements by telling customers that the sale (less than 30 days ago) have lost all merit simply because too much time has passed and that all those promises given by customer service is simply misinformation. I personally have $60.00 of discount codes unaccounted for and Amazon is reluctant to investigate their fraudulent ways. Welcome the new fraud based sales team - Amazon.com 2015 and to continue growing into 2016.
I have placed five orders with Amazon. One $6.99 order came through correct. One $29.00 order for new merchandise I received a broken rusted unusable piece of junk Twice I got cancellation notices "out of stock." Today I ordered two of one item advertised an having 16GB Micro-SD included. The Amazon ad banner on automatic confirmation claimed the card was included but in that same confirmation in fine print of the seller's description of the item it stated it was not included. Within ten minutes I emailed the seller to verify inclusion or cancel my order. I received the cancellation a few hours later but not before they debited my account for the purchase.
Amazon is a SCAM CORPORATION that buys containers of returns, obsolete and junk returns from bulk liquidators. They use meta data, pop up ads and offer free shipping as an incentive for us to buy their warehoused junk, obsolete used and or defective crap they misrepresent in their ads and collect millions of dollars a day from "We The People". Then when we file a claim with them they apologize without admission of fault or mistake and happily agree to refund our money within 30 business days. Meanwhile THEY bank the collective interest on all the money they have deprived us of.
Ref; Karabar super light weight cabin approved luggage bag.
Selected this to basket and price jumped from £9.95 to £19.95 + p&p
Looks very shady and not the sort of behaviour I have come to associate with amazon. trevorkeith54@hotmail.com
certegy payment recovery
I had been a loyal Amazon.com customer for 5 years. I placed, on average, one order per month in various amounts. In my 5 years of dealing with Amazon I never had a problem with them.
On May 18th I ordered something from Amazon for my laptop computer. My order was processed and I received the item on May 22, 2007. A few days later I receive a letter, dated May 24th, from a collection agency named Certegy Payment Recovery. They also called my office with an automated dunning message.
Apparently my credit card had expired and I had not updated the information. No one from Amazon ever called me, sent me an e-mail or a letter or made any attempt to resolve this issue before handing me over to a collection agency. A simple e-mail or notification that there was a problem with my payment, and I would have taken care of it immediately. Instead my credit rating and my good name is placed in jeopardy by a bunch of thoughtless, di**less as**ole who can not give a slight courtesy to a long term customer.
I called Certegy and they told me that they had no information apart from a referral from Amazon of my case. I called Amazon and they told me to call Certegy. I wrote an e-mail to Amazon customer service 2 days ago and the scrotumless immigrants working in Amazon's customer service have not even given me the courtesy of a reply.
I canceled my Amazon account and I will never use their service again. They will get their payment when I am good and ready to send it. I will show them the same courtesy that they have shown to me.
[protected]@#! You Amazon.com!
both amazon's shopping cart and company's attitude toward customer service are broken!
A few weeks ago, my Amazon shopping cart suddenly reverted to an old version, several months old in fact. As a result, a number of items I had saved disappeared, and a number of items I had either bought or deleted reappeared.
When I communicated with customer service, they told me that once an item disappeared from the shopping cart, it couldn’t be recovered. I pointed out to them that several items that had been removed, had in fact reappeared. Obviously, if an old shopping cart file from months ago still existed on their system, the old file from a couple of days ago does also, and thus could be restored, if they wanted to.
This set us off a round of promises to fix the problem, until, after much back and forth, they reverted to the old, already-discredited statement that once something had been removed it couldn’t be restored.
Both Amazon’s shopping cart process AND the company’s attitude toward customer service are broken.
This was more likely attributed to having multiple amazon.com accounts and not realizing it. Really, once an item is gone from your cart, it is gone. Therefore, there had to be multiple carts.
amazon placed my account with debt collection agency
My boyfriend used my account (with my permission) and ordered a pack of CDs from a buyer through Amazon.com. We got the CDs just fine, the seller got his payment, and everything was hunky-dory.
Then, a couple of weeks later, I started getting these calls from this debt-collection agency, but they wouldn't tell me what it was about because they were using my boyfriend's name, since he placed the order. I got my boyfriend to call them back and we found out that an amount of $27.24, the exact amount of my boyfriend's CD purchase, had been placed with a collection agency in Alabama.
They could not tell us anything more than the amount owed and how to pay it (a lot about how to pay it). We told them that we did not owe the money because all my records showed that the guy got his payment (and we got the CDs). The agency told us that they didn't know anything about it. They didn't even know it was Amazon. They just knew they were supposed to get money from us.
We hung up and called Amazon. Of course, we all know that Amazon does not post its number on its site, for whatever reason so we had to google up a number. Amazon told us that everything was fine in their systems, too, just like my records showed. We told them we thought so, but this agency won't leave us alone (they called me about 5 times a day for almost two weeks - from 7:30 am to 9 pm and would not tell me why!).
Bottom line is, this collection agency has my name (though they have stopped calling) and amazon will not tell them that I don't owe them anything. I don't know how to get the two companies to talk to each other. We gave the agency Amazon's number, but they said they will not call amazon to verify that my account is fine. I don't even know how the agency got the number, unless amazon gave it to them, which they said they didn't!
So, I'm totally confused and I don't really trust Amazon very much anymore. Has anyone else had this happen to them?
I have thee exact same problem right now. I don't want to give this company $75 for some prodcut they supposedly sent me (and I don't have anything in my Amazon records that match that amount), but can't tell me what the item is. It doesn't make sense because funds should be cleared before items are sent out to customers. On the other hand, I don't want to owe any money to collections. Also, if I give the $75 to the collection agency, they might take out more funds at a later date from my account. It all sounds shady and doesn't make sense.
Tell them to stop calling, and leagally they can't call anymore.
shoddiest service I have received in my life! no refund received!
On December 21, 2006, I ordered some jewelry from AlleFineJewelry.com via Amazon. They said it needed to be appraised so it would not arrive in time for Christmas. On December 29, 2006, it still had not come. I canceled the order with Alle Fine Jewelry on December 29, 2006 because they emailed me and told me it would not be shipped until Jan. 08, 2007 and did I want to cancel? I answered that I did want to cancel and I asked for a refund. On January 4, 2007, Alle Fine Jewelry emailed me and said they were over-nighting half of my order. I emailed back and asked them why they would send it since I had canceled the order on December 29, 2006. They sent me half of the order. When the package came, I returned to sender and I never opened the package. Then I asked them to please refund my money where they had charged my credit card on December 21, 2006 in the amount of $1938.00.
They received the merchandise back on January 10, 2007 according to FedEx and I have the receptionist's signature on file. I have been asking and asking for my refund daily from Alle Fine Jewelry via Amazon only to be met with, "we are still examining the jewelry you returned." Mind you, they only sent half of the order, but they said they are also examining the one they never sent. That is rather curious to examine one that they never sent.
The person I have been dealing with at Amazon.com is Peg Anderson and she has not been helpful at all, but in fact, now my Amazon.com account has been blocked, which is rather curious since I have purchased hundreds of thousands of dollars worth of merchandise from them since 2000, yet, no refund from them still.
As of January 27, 2006 and they still are "examining" the jewelry I returned unopened which I had canceled before they sent it and they still have not given me my refund in the amount of $1938.00 nor a date when I can expect it.
Peg Anderson of Amazon.com was my inspiration for filing this complaint. If you have a complaint about Amazon.com, you can email their Executive Customer Relations Department at [protected]@amazon.com, but don't expect any satisfaction.
Since Amazon.com removes customer reviews and discussions that do not suit their purpose, please beware of their customer reviews on their site. They in fact, did remove my review of the above mentioned merchant, which shows they do not want customers forewarned about bad merchants and that you cannot trust their reviews.
I won't use them again and I am warning everyone I know and even strangers, about them. This is the shoddiest service I have received in my life. I will post this on every complaint forum I can find.
Wizard Of Math stinks. They are one of those online scam places that does not publish a return policy and then charges a 15% restocking fee. Customer service is bad and deliberatly conceals the return policy. Avoid them!
I don't know about Amazon's part in it, but I can tell you that Alle Jewelry is a terrible, terrible company. I, too, am currently waiting for a refund from them. It was supposed to be sent to me several weeks ago, and when I call, they will not tell me when I will actually get my refund, and say they aren't allowed to give out any information. I am filing a complaint against them with the Better Business Bureau-- who, incidentally, only gives them a B-, with most of the complaints being about refunds.
I recently ordered a BRIO Aqueduct Waterway Set from the Amazon site not knowing that it was really coming from Wizard of Math. Amazon site stated 1 left so I hurried and purchased it for a total of $77.89. It was delivered from Wizard of Math. This product was sold for $40 last year so I thought it was going to be discontinued, and trusting Amazon did not shop around. Too bad for me as I have since gone on the BRIO website and they have over 300 in stock for $39.99 plus $8 shipping. I feel like I have been robbed but have learned a valuable lesson. Shop around first and use Amazon as a last resort. No time to do the switch plus with the shipping costs it would not be worth returning and purchasing another.
is amazon a reliable company?
What company would have the "courage" to send this type of message to a client?
"I have reviewed you account and your orders. I do apologize for the frustration and disappointment in this matter.
As it appears we are unable to ship items to the address that you have provided I have now requested refunds to your account [...]
These refunds will result in your not being charged for your order. If by chance you receive your items please keep them with our
compliments."
A comment: I payed in September and now, December 11, I find that Amazon has no control of its shipments. Bad news.
The complaint has been investigated and resolved to the customer’s satisfaction.
Great experience with their UK account. Easy to set up and no more account blocks. Their support team is responsive and helpful. Really pleased with the service!
I tried to publish a self-help book on Amazon KDP, it had many scriptures from the Bible, and different prayers. Amazon KDP rejected the e-book, and blocked it for sale.
Dear amazon...
I was trying to order The Covid Book and I am unable to order because I changed my phone number and cannot confirm my order. My old phone number [protected]...connected to my Gmail janicejfk21@gmail.com. my new phone is [protected]. Please correct the phone number. Janice Kouns
Amazon deliveries are not following specific instructions I placed with them. I said deliver to my front door. Instead its place in the lobby for all to pick from and some of my items have gone missing. Amazon does not take responsibility for not following the specific instructions on delivery that they specifically ask me for.
#[protected] i ordered this which was due to arrive today but when i tracked it said problem with delivery, it is to replace a fire that broken i am disabled and need the heat, no explanation was given as to what the problem is
customer account login verification mobile number is wrong. so impossible to contact amazon u.k without logging in either by telephone number(unobtainable) or email.so unable to provide correct mobile no. amazon has absolutely no provision for resolving this on line or directly.
Purchased on Oct 17. Amazon promisedups would pick up. Ups didn't. Printer label and returned to pack and ship in lantana Florida. Amazon said they didn't receive . This Nov 13 and still no refund. Is Amazon going out of business? There service really stinks.
Items delivered on 27october but untill not installed by one plus team, not answering call by installing team.
I made an order online to be delivered. Amazon lied about delivery. This company is a fraud and scam
They throw parcels at people and act upset
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About Amazon
Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.
In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.
Amazon's success has not been without controversy, however. The company has faced criticism over its treatment of workers, with reports of poor working conditions and low wages. Amazon has also been accused of anti-competitive practices, with some critics arguing that the company's dominance in the retail market gives it an unfair advantage over smaller competitors.
Despite these challenges, Amazon continues to be a major player in the technology industry, with a strong focus on innovation and customer satisfaction. The company's commitment to providing high-quality products and services has helped it to maintain its position as one of the most valuable companies in the world.
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What is the AMAZON telephone number and /or mail address?
I recently found out the my book is listed as Available for Sale at Amazon.com, have you authorized them to sell my book? And also if there were purchases, how do I know about my royalties? Please clarify this. Thank you!
Amazon cheats by selling the new phones online.
I have ordered new i-phone 4 and i-phone 5 through Amazon few weeks before. And paid in full for the new i-phones, but the sellers cheated me by shipping me the old/used phones. I came to know about this fraud when I visited Apple for the performance issue of these phones. I bought the new i-phone5 in Feb, 2014 but Apple says it was activated and used in 2013.
When I came to know about the fraud, I contacted Amazon but it doesn't 'act' on this report. I have got really funny reasons from Amazon for not refunding the money - Amazon gave a reason that the order has passed 90 days so A-to-Z guarantee claim cannot be filed and in addition the seller has ordered a 'shampoo' through Amazon, so money cannot be refunded. Below are my order and product details and also the response from Amazon.
I have all the supporting documents and communications, please suggest me what to do?
Order and item details: Product: i –Phone 5, Black, 16 GB, New.
Order Placed: February 9, 2014
Amazon.com order number: [protected]
Model: MD654LL/A
Serial Number: F2LKRRD9F8H2
Amazon.com does not take care of its sellers! They rob them! They create new fees and ruin sellers businesses! They recently created a $1.00 referral fee to all sellers on Amazon.com they said. That was a lie and I have proof. Anyhow the $1.00 is the minimum Amazon commission on items less than $6.67. All items like $1.95 retail have to be jacked up atleast $1.00 to cover the new fee. 2/3rds of my inventory is small items. I think Amazon has put me out of business because of this, I think. We will see.
I have a personal friend that sells on amazon.com and does about $700, 000.00 in sales per year. Amazon.com did not impose the new fee on them! That is my proof of their lies and how they are robbing the sellers. They hand picked sellers to impose the fee on so they wouldn't lose the big sellers/
I am looking for a new place to sell at, online!
Thank you!
AMAZON ARE DEFINATE SCAMMERS, CHEATS and FRAUDS. I have had both a seller, a buyer and an affiliate account with them. My affiliate account was making about $140 to $310 per month. Not big money...but some money and it was consistent...I even had 7 specialty stores for Amazon (Star Trek, Levi Jeans, Paula Dean, Barbie, Book & Bibles, Cell Phones & Computers) .
All of a sudden...I stopped getting paid...for 3 months in a row! I finally called them. I explained that I could see hundreds of orders...but had not been paid. They said, "because none of the products you purchased apply." I said, that's bull crap! She put me on hold and came back in like 15 seconds...and said, "This is an affiliate program not a discount program we do not pay you for your own purchases." I said..."listen, out of the hundreds of items maybe 10 belong to me. Again on hold for about 15 seconds...she came back and said, "We also don't pay you to refer your friends." I said that is the stupidest policy I ever heard. (Sorry I don't have much patience with Amazon). Besides, there is no way I know all those people. Again, on hold for about 15 seconds (I realized she was just asking someone what to say.) She came back and said...now you will not believe this... and she said, "That includes all your Facebook friends." Now I am really out of patience. It's true...I have nearly 1000 Facebook friends...but I can assure you I probably know about 50ish. She said that was their policy and would not be paying me. I said, "that I don't think any of the orders come from my Facebook "friends""...she said, "Sorry sir" and hung up.
Now comes my seller account. We have sold thousands of items all 5 star feedback (on Amazon, eBay and our own site). When we got a 1 bad feedback on Amazon it turned out they went to eBay and bought something there within 10 minutes and left negative there too. She opened a new account on eBay to buy from me and she could have bought both on Amazon...obviously, she wanted to leave the negative.
Then I received an email from Amazon saying, "It has come to our attention that the comments field of one your listings is being used inappropriately. Specifically, Asin:XXXXXXXXXXX." I checked...everything looked fine to me. They said I had 24 hours to comply or I would be suspended. REALLY FOR THAT! You would have thought I pissed on a goddess Adi Shakti statue (one of their [India's] deities) ! Well not 24 hours but 37 MINUTES they suspended my account. So I called them. The rep looked at the item...and told me to do what the email said. I said the emails says nothing. He said well I looked at the item and it does not appear to be inappropriate in any way. By the way, you cannot talk to the review board...and you cannot email them. You must send a ticket to support and they will forward it. Anyway, I told him that I didn't know how to fix it. He said he didn't either...I told him I was removing the item...and that should fix it...he agreed. :) I removed the listing. I figured I could re-list in a month or two and all would be fine.
The review Board said in 24 hours they would respond to me. It was 9 days later when they finally responded to me to tell me that, "a review of your account indicates you have misclassified the condition of your Marketplace items." 99%+ of my items are BRAND NEW and marked as such. The few, maybe 4 items that are used are marked as such. Really, again?
Oh and they said, "in order to reply to us...do a search in Help for Appeal." Why not just hit an Appeal button? Two other pieces of info...the first issue, "It has come to our attention that the comments field of one your listings is being used inappropriately. Specifically, Asin:XXXXXXXXXXX." ... this was the purchase from the buyer that left negative feedback. Now, I know it is killing you...but what did she leave negative feedback for? Purple? She said our movies were recorded on DVDs with a purple tint. Say what? You know I went and checked all kinds of DVDs...data, movies, etc...and there were some purple, some silver and some gold. I even went back to our vendors where we buy DVDs and movies and asked them...and most of them never heard of this. One said that CDs are solver and DVDs are purple. How about contact me and say, "I don't like purple?" I would have gave her money back...and she could have kept the item...she only spent a few bucks.
Anyway, I would stay clear away from Amazon! By the I have sold for over 15 years on eBay and no negative feedback until this Amazon buyer came over. Attached is the 1 star I received from this customer. I feel like the CIA blacking things out...but when you have a custom that says, THANK YOU {My Business Name} or they mention me by name or they mention the product by name...I have to black it. :) The circled transactions...this was my double trouble on both Amazon & eBay. Like I said...the Amazon order came first...then 10 minutes later the order came on eBay and she had to open an account on eBay for that order. Both items were available on Amazon...and connected since they were related products. To me, and perhaps I am too close...she just came to try and attack my business. Oh...you will notice the one 4 Star Feedback on Amazon (The rest are ALL 5 STAR!) The 4 Star Said, "Great customer service! Love the info on the DVDs." What happened was, She played the DVDs fine on her home DVD Player and on her computer. But they kept saying "No disc error" when she tried to play them in her Van's DVD Player. At first she said on the first 2...I asked if she would verify all 10 DVDs and let me know. She didn't respond for about 4 days...so I sent PRIORITY MAIL the 2 discs that wouldn't play in her car...but played on her PC & HOME DVD Players. The day I shipped is the day I heard from her. Oh well...dumb luck. She said she didn't have time to check them all yet. OK...I re-burnt a special order from her...changed the Parameter's and slowed the burn from 10x (Some burn as high as 24x---but I find too many errors" I slowed hers to 4x...and adjusted the burn parameters on a full set...and mailed her PRIORITY MAIL again...they arrived 2 days later and she checked them in her Van...they all worked fine! Now she had two full sets...one for her house and one for her car plus 2 more to give away...keep whatever. She left m4 4 Stars.
I was a little taken back so I emailed her...and she responded very kind and very polite and said, "I thought you would be pleased with 4 stars...5 stars is for perfect and this was not perfect." I thanked her for being so generous and for being a great customer. I guess she is right. But I wonder how many people guarantee that their media will play in every machine on the planet? I wonder how many would manufacturer her a complete order (stopping production...delaying other orders) in order to adjust parameters that MIGHT work in her other machine? But is fine...I will take the 4 and she wasn't trying to hurt me...she was leaving what she felt was a fair feedback...and I do thank her.
We do not use permanent marker, peel & stick labels and we use top of the line media for our product. When it arrives at your door it is professionally packahed...and other than the "purple" tint...it's absolutely perfect. I get emails all the time saying how please they are and how they wished there was more space on feedback.
But back to Amazon...stay away. They have hundreds of dollars of my money on HOLD for at least 90 days...if I ever get it. But I should be so lucky...I have read where they suspended accounts and they are holding thousands of dollars. I have read, $5000, $7000, $15, 000 and $770, 000! And the later took a loan for $200, 000 to ship his products...he had a run on his item after his product was featured on some TV show. Amazon suspended him for some ridiculous thing...to date I have no idea if he ever got paid. There was/is an active class action suit in Seattle, WA against Amazon.
They will lose this class action and have to pay. BUT...they will keep doing it. The only way to get them to listen is to hurt them. ALL SELLERS BOYCOTT THEM...and ALL BUYERS BUY SOMEWHERE ELSE and cancel your AFFILIATE PROGRAMS...you aren't being paid anyway. By the way...the other day I bought a book about a month ago for $25.00 off Amazon...I would have bought it else ware but it was out of print and I couldn't find it...even in some of the rare book stores on liine...so I broke down because I really wanted the book. IMMEDIATLY in my AMAZON AFFILIATE ACCOUNT (all my links are down)...out of curiosity I looked and sure enough I had a payment to me for $1.36. I thought it was 6%? Oh well...LOL...they will probably read this...realise their mistake and reverse it.
OH yeah...as far as feedback getting removed on Amazon...forget it...They have "Guidelines" and the fact you have proof of fraud from your illegitimate buyer...they don't give a flock of seagulls in Alaska! I have ran out of patience with these fools and the more I read how other sellers and affiliates have had their money stolen...and their accounts suspended for no reason whatsoever...it makes me want to set that place on fire. Good Luck!
I PAID 145$ TO AMAZON FOR A WATCH
AND THIS is whatt i have got for my 145$
Greetings from Amazon.com.
This message is to inform you that we have closed your Amazon.com account.
We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.
We are unable to discuss other accounts with you but please contact us should you have any other questions; we'd be glad to assist you.
Sincerely,
Account Specialist
Amazon.com
http://www.amazon.com
and the worst part..no body is ready to hear now...they just disconnect the conversation...m keep on sending the copy of above mail
I am an international worker of Mturk. I was doing my job quite well and my hit approval rate was 98%, still they suspended my account without any prior information saying that I have violated the participation agreement(I don't know what it is exactly). They forfeited my earnings of $200. When the requesters make any mistake Mturk did not care about it, but when a worker make a mistake they are banned.
I strongly believe that some legal action should be taken against them.
I am an international worker of Mturk. They suspended my account too without any information and my earnings were forfeited. They have no specific reason for doing so. I strongly believe that legal action must be taken against them.
What can we do about this situation. I am a seller and I keep getting screwed by Amazon...has anyone figured out a way to screw them back...? Please share info...plz, plz...this seems to be the only fair thing left to do. An eye for an eye.
I started selling on amazon a month ago and sold a few things. Unfortunately someone filed a A-Z claim on me. I provide all my shipped items with a signature confirmation/tracking just in case someone opens a "item not received" claim to screw me. Well it happened. I was a new seller I had no clue what to do when the claim was filed, i am EXTREMELY disgusted with the way Amazon handled this situation. I believe that Amazon should treat both the sellers and buyers with the same respect not 0% to the sellers and 101% to the buyer. They gave me 3 options either refund buyer, escalate claim to amazon, or other options which includes contacting the buyer. After reading so many posts, I was shocked to learn I am 100% going to lose the case either way and had to refund the buyer without my item back. I was fine if they returned the item to me but they message me telling me she'll think about it and let me know her decision. After 14 days still no response and it seems like amazon had already made there decision which was of course in the buyer's favor. They took my money and said that the buyer can keep the item. I'm out on a 50$ item which I sold for 44.95 with shipping. Also the fees are so high! I sold the item for 44.95$ and the total I received was ~36.68$ that is about 8$ in fees! This is definitely higher than ebay's! At least ebay will protect you (seller). I had a case on me once on ebay for "not received item" the tracking proved that it was signed and received so I won the case easily. But with amazon it's different, if the buyer (probably a scammer) filed a "not received or any case against you" you will 1000% lose your money and your item. SELLERS BEWARE! IM NOT BEING RACIST OR ANYTHING BUT I JUST WANT TO ADD WE ARE TREATED LIKE BLACK PEOPLE BACK IN THE DAYS AND THE BUYERS ARE THE WHITE. EVERYTHING THEY SAY OR CLAIM IS RIGHT. KEEP IN MIND BEFORE SELLING ON THIS FRAUD WEBSITE. AMAZON, WITHOUT THE SELLERS THERE IS NO BUYERS. I'm so mad for losing my money and item! They also suspended my account, they told me they can't tell me. Ok? Whatever. I'm done with this website this is the most DISGUSTING place I've ever ventured. This is so nerve racking, worrying about how they'll steal your money either today or tomorrow... Hopefully no more dishonest buyers open claims for the next 90 days... Just read NatM post and I totally agree