Amazon
Reviews and Complaints

Paid good extra money for next day delivery. Amazon said it was coming on time. Late in the day I called to inquire about order, I was told it was sitting on the line in the distribution center, not moving, and unknown when I would get it. This morning, another day later, still not shipped, no delivery time listed on a next day delivery. I should have checked elsewhere first for my item, Ebay, Walmart, Direct from a seller, maybe even Temu. This is a part for a heating system, starting to get some cold nights here in the northeast.

I have been an Amazon buyer for six or seven years, I am a Prime member and buy quite often, because I changed the eBay platform to Amazon, and the pandemic taught me to buy everything online, which turned out to be very convenient. Recently, Amazon delivery has become worse and worse, trying to find out something from the support service is useless - this is the worst support service that can be, they do not solve anything, they say routine phrases, i.e. an absolutely useless sigmentn that can be used if did not return the money and then from the fifth time. And today an extraordinary incident happened ... I made three orders on September 5, delivery should be on September 7. I receive a message that one of the items in the order (a box that I ordered as a gift to give for $109 it to her on September 8) will be delivered on September 12, as the support service said, USPS is to blame, to whom the delivery was transferred, but six other items will not be delivered either, although the delivery was supposed to be done by Amazon. The support service simply mumbled and talked some nonsense to this. Many things and all sorts of things have happened, but apparently there are so many clients that one more or one less - no one will notice. It is very convenient - to take money, and deliver not when promised, but when it is convenient for Amazon, and maybe never. Summary: completely unexpectedly, Amazon has quietly turned into the worst delivery service, it is not worth talking about the clowns from the support service - it's just a circus. If this continues, the owner of Amazon, thanks to his employees, will become a beggar. Who would want to order goods that are not delivered. It is clear that the owner himself does not read these reviews, which is a pity...

There seem to be two weights and measures for setting up shop with Amazon.com. One for the local (read: American) people and one for the international (read: Chinese) sellers.

I recently helped someone local setting up an Amazon Seller’s Account. What a tedious, strenuous experience. Lots of documents and information required: driver license, proof of residency, bank and credit card details, business address, description and references, verified phone numbers and email addresses, name of business owners, company representative, nationality, etc…etc…etc…

I understand, Amazon is protecting its brand and wants to weed out bogus operations to protect itself and sellers, right?

Well, I got a big surprise when I had to contact Amazon concerning a failing product sold by a third party vendor (read: Chinese).

(1) impossible to contact the seller directly, no information about the seller is listed. Only the name is provided (let’s say ABC)

(2) contacting the seller is only possible through the Messaging Assistant who states: “I send your message to ABC”.

Since no response from seller is received, I contacted Customer Service Support for help getting in contact with the vendor directly.

And here it gets juicy. The Agent also did not find any contact information about seller ABC. Agent escalated the question higher up to a Lead Agent who came back empty handed. No information is available about company ABC.

How is that possible? Since I experienced personally how though the vetting procedure is to set up shop on the Amazon platform and all the verified contact details that needed to be provided before a sellers account can be opened, here is a third party vendor (read: Chinese) company ABC selling on the Amazon website and nobody knows how to get in contact with them.

In the meantime and that because of the staggering complains about their faulty product(s), company ABC changed its name into XYZ apparently without any scrutiny by Amazon. That way, company XYZ does not need to reply to complains about products it did not sell. They keep selling same unsound products using same templates on the Amazon portal. It’s obvious that the screening by Amazon is non-existing. Corporate greed towers above buyer’s protection. Permission is given to Chinese companies who can distribute their cheaper but faulty products to us and unaware Americans are left behind holding the bag. Time to wake up people! Buy local (read: American)!

Amazon Customer Service ..very Helpful...Vandaag een cadeaubon gekocht, betaald en laten verzenden! Degene die de bon moest ontvangen kreeg het bericht dat de bon al gebruikt is! Gebeld met klantenservice Amazon, veel gekletst, lang moeten wachten, resultaat...binnen 40 tot 70 uur krijgt U van ons een e-mail, NIKS email ik wil dat er opnieuw een cadeaubon wordt verzonden! Om een lang verhaal kort te maken, door de fout bij Amazon, moet ik dus wachten! Ik heb er geen vertrouwen in dat het goed komt!

Second time in a row, my package has been delayed. The first one they said it would be deliver by 10:00 PM. At 10:00 PM I got a message saying it would be delivered the next day by 10:00 PM. 10:00 PM the next day I got another message saying it was delayed again. I was able to cancel my order. I also canceled my account because this is becoming quit common. I ordered something else and it was supposed to be delivered today, but of course it got delayed. This time I am unable to cancel my order. The only way I will order from Amazon in the future is if it's the last resort. I've had enough!

I placed an order on 7.1.2023 for a total of $264.98. I used $65.54 in rewards points and paid for the balance using my Amazon Visa card. I returned the air purifier for $104.99. I received an email on 7.21.23 stating that I will only be receiving a refund of $39.45 as Amazon removed my rewards points of $65.54. This is not at all what I wanted to do, as I still had eligible items in that purchase that qualified me to use my rewards points. This is also a complete contradiction of Amazons use my rewards points return policy, where it clearly states:

If the refund isn't equal to the entire order cost, Amazon will refund other payment methods initially charged before refunding rewards points. For more information about our refund policies, go to Refunds.

It also violates the same return policy under REWARDS POINTS & REDEMPTIONS for purchases made on my Amazon visa credit card.

I called Amazon on 7.21.23 expecting a full apology and for them to correct the situation as it was obviously a mistake. Amazon was anything but helpful or accountable. The first manager pretty much told me to go to hell and hung up on me, called again and was hung up on again, called back a few more times only to be told that Amazon can choose to return points or refunds back in any way shape or form they deem necessary. When I read the manager their own online return policy they told me that rewards points are only applied to one product and not an entire purchase. I then read the part where it states that it was in fact on the entire purchase and not a single product. The Amazon manager argued with me again that I was incorrect so I asked for proof of what he was saying and none was provided to me. Ive already filed a formal complaint with the state of Oregon for fraud, Ive also filed a formal complaint with the Better Business Bureau for Amazon not following its own publ!

ic online return policies or being transparent with their clients. Im also filing a complaint with the national credit bureau as my Amazon Visa card policies were clearly violated when Amazon refused to comply with them. Im gonna keep filing complaints anywhere and everywhere to ensure consumers are aware just how shady and fraudulent Amazon can be. I have agreed to speak publicly with the local news and other social media platforms to share my horrific experience! Under no circumstances should a customer be treated this way just because Amazon thinks they can get away with it. Amazon has clear and concise return policies online and I followed it to a T only to be told to bad, we will do what we want to do. I implore you to go back and listen to some of those phone calls, if the way I was treated doesnt disgust you, Ill be shocked!

I have attached my visa credit card return policy concerning rewards points, Ive also attached Amazons own online return policy concerning rewards points, as well as the email I received from Amazon showing they werent honoring any of these return policies. Lastly Ive attached pictures of several of the phones calls I endured, and hours I spent on the phone trying to correct a mistake that Amazon shouldve corrected within minutes. Im sure just like my phone calls tonight, this email will be ignored, or fall on deaf ears, as its painfully clear that Amazon thinks they are above the law, and could care less about their customers.

🛑 COMPLAINT AGAINST AMAZON 🛑

I am from Mozambique and made a legitimate purchase on Amazon. After the purchase, I received an email informing me that my orders had been canceled. I was then instructed to follow an account unlocking process, which worked correctly.

I received a new email from Amazon itself confirming that my account had been unlocked and that the products would be processed and shipped. However, to this day I have not received anything — neither the products nor the refund.

I have tried to contact Amazon support several times, but have not resolved the issue. The bank confirms that the amount was debited, but refuses to refund it, claiming that the payment was made correctly.

This is a total disrespect to the international consumer. Amazon has my money and has not delivered anything.

I am now:
✔️ Reporting publicly
✔️ Filing a formal complaint with INAE (Mozambique)
✔️ Considering legal action for damages

Please share this so that more people are careful and so that @AmazonHelp can speak out and resolve this issue responsibly!

I’m a long-time Amazon customer, and I’ve had an extremely disappointing experience with Amazon Egypt. I placed several orders that were never delivered. The delivery agent refused to deliver, saying my address was “too far,” although I’ve received many packages to the same location before.

Worse, my orders were canceled without my approval or notification. When I contacted customer support, I was passed from one agent to another, and no one took responsibility or offered help. I eventually requested to speak to a manager, but the person who contacted me was unprofessional and said: “There’s nothing we can do.”

I have already contacted jeff@amazon.com but haven’t received any meaningful response.

I am demanding a full investigation, action against the delivery agent, and compensation for the inconvenience and lost orders.

*Account:* [protected]@gmail.com

*Phone:* +[protected]
*Email:* [protected]@gmail.com

I purchased an ice machine for $236.49 on Amazon and it was debited to my Amazon Prime Visa. The item did not work right so I returned it 3 days ago. The refund by default went as credit to my gift card amount and was not credited to my Chase Prime Visa. I called Amazon and they said I did not select my credit to go to my Visa and by default it went as a credit on my gift card amount. They said they did not now have the option to credit my credit card. It is fraudulent for Amazon hold my funds now that can only be used towards Amazon purchases and I have to pay the amount to Prime Visa account.

As I am elderly and disabled, I set up in my online account with Amazon to have all packages delivered to the front door of my apartment, which is on the ground floor just a few yards from the street. About a month ago, my deliveries started being made to the apartment's mailroom, which requires walking over 200 yards each way, and navigating 15 stairs each way, which I cannot do. Since I started with Amazon in 2008, I have ordered thousands and thousands of dollars of goods from Amazon that were delivered to my door and never was a package stolen. When I set up delivery to the front door of my apartment, I assumed responsibility for stolen items and I could track exactly when the package would be delivered and be home around that time. An Amazon rep said say they would put a note in their system to deliver to my front door, but they would not say they could ensure that such a note would be entered as part of the address on the shipping label or that the driver’s had to check delivery wishes in Amazon’s system. The other thing the rep said was do you have friends or family who could pick up the package? What an imposition, since I live alone, don't have family nearby and it is an extreme imposition to get my package when I need it by having to first impose on someone who lives here. Unless Amazon can require their drivers to adhere to purchaser’s wishes to deliver to their front door when it’s convenient for their drivers to do so, I will not be able to order from them again.

I Paid $438.64 for a Lenovo Laptop from Amazon the Order Number is [protected] then once the Brand New Lenovo Laptop had arrive to my house I had opened the package and to my surprise I seen a big damage dent on my Brand New Lenovo Laptop (As Shown in the Photo Circle in Red) Then 2 weeks after I had received the Lenovo Laptop on Wednesday June 7, 2023 it started having issues such as not turning on properly sometimes and having this error consistently popping up in my screen saying that “Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.” (As Shown in the Photo) But unfortunately this keeps happening even till this day. So I contacted PayPal to Dispute this $438.64 Transaction on July 10, 2023 (As Shown in the Picture) so I can get my money back because the Lenovo Laptop is damaged. so for the meanwhile I was doing my part by submitting multiple evidence to get this $438.64 dispute claim close in my favor, but unfortunately PayPal denied and close my $438.64 Dispute claim on August 8, 2023 by claiming that they denied my $438.64 Dispute claim because this transaction was processed correctly (As Shown in the Picture). Which is irrelevant because the whole reason why I open this $438.64 Dispute claim with PayPal in the first place is to get my $438.64 back because My Brand New Lenovo Laptop is damaged not because the transaction wasn't processed correctly. So I made some complaints to Amazon then on January 14, 2024 I received a email response from one of the customer representatives from Amazon about my complaints (As Shown in the Picture) he claims this is not a fraudulent transaction but a defective item which is why my dispute claim keeps getting denied and I won’t get my refund but I keep making it clear that this a defective/damaged item not a fraudulent transaction. right after I said that the Amazon customer representative said a very generic sorry response and never reply back to me again (As Shown in the Picture)

On December 24, 2024, I placed a few orders on Amazon.ca. At some point, the Amazon bot flagged an order on my account as suspicious and I received an email from Amazon saying this:
To protect your information, we have:
-- Disabled the password to your account.
-- Reversed any modifications made by this party.
-- Canceled any pending orders. You can ignore any confirmation emails that you received for these orders.
-- Disabled the Two step verification in your account if active, please reset on Amazon and enable if appropriate.

While my account was temporary locked, it was not for 2 hours, the 2 step verification was not removed/disabled and while the pending orders no longer appeared in my order history, they were not actually cancelled as I found out later. After resetting my password, I was able to get back in to my account and the 2 step verification was still active on my account.

Since the orders were no longer appearing in my order history, I placed a new order for all the same items that were in the previous 2 orders and all seemed good. On December 27th, I received an alert from my bank that my account had fallen below $100, which I was expecting since I don't have much money in my account. I logged in to my online banking and I see a charge for one of the items (an office chair), which was expected, but there were also 2 charges for the other part of the order (Keurig coffee pods), which was definitely not expected. I then received an email from Amazon saying the payment was declined on my most recent order, the one I had made to replace the previously cancelled orders. I contacted Amazon customer service several times and was told different information. First I was told that the original order for the office chair and coffee pods was on hold pending review, then I was told that it was marked as unauthorized, also pending review. Logically, if the order was on hold and/or marked as unauthorized, there should not have been any charges at all. When I finally called Amazon, I was told that it was only a pre-authorization, which would be reversed in 5-7 business days.

The problem is that I only had enough money in my account for the charge for the office chair and one order of coffee pods, as well as an automatic payment from other organization. With the extra charge for the 2nd order of coffee pods, I no longer had enough funds for the automatic payment, which has resulted in an NSF. I would like to be reimbursed the $48 NSF fee that my bank charges and the $40 NSF fee that the other organization charged me for the missed payment.

Hi,I would like to complain against Amazon uk. The item in question was a Hisense oven, this was being sold by Amazon with a due delivery before xmas. As our old oven had partly failed and after Amazon had advertised a delivery before xmas, my old oven was removed and taken to the recycling center. I was then told that my original order was not giong to be delivered and the order was cancelled and I was told by customer services that the courior had lost the delivery paperwork.
So I was desperate to get an oven in for xmas, when I turned to amazonuk again as I had failed with other merchants at this late stage, only for the same oven offered for delivery before xmas again, so I ordered it again. Then only to be told late on xmas eve that this was undeliverable and order was cancelled, so twice the same order, twice advertised with delivery before xmas and twice the order cancelled with different excuses each time. So the xmas lunch we had planned for x9 family members was a complete disaster, worse xmas we have ever had, everything we had planned was ruined and we eventually had to have xmas dinner at my mother in law house. So Amazon compleletley ruined and scewed up my family Christmas, it was probably going to be the last one as a family, as my son is moving abroad and my daughter will be moving out latter this year. So I am so furious that I cannot put into words without swearing AND all that Amazon can offer me is a £40 gift card.
Lets say that if this is not sorted out properly then I post this issue on social media, I will go to my local press and my local BBC news station where they highlight these kind of personal issues.
Oder number 1 purchased on 16/12/2024 and the second order placed on 22/12/2024. THEN after talking to amazons customer service teamI was given a complaints email adress that dosnt work. This will be highlighted if I talk with the BBC.

Order # [protected] - I received a Nightgown from Amazon. I had to wait 3 weeks to get it so I knew it was from over seas. When I opened the package, I smelled a waste smell, pulled the nightgown out and sure enough there was feces on it. I put it back in the package and washed my hands, sanitized the counter and my mailbox. I contacted Amazon and requested a Manager. I was told the item was from Istanbul, Turkey, to take pictures of the item and the soils, he informed me not to worry, "Amazon would Refund my Purchase" as soon as they received the pictures and to "keep" the item after refund. I put on a old COVID mask and rubber gloves, took it back out of the package, took pictures and wrapped it in a garbage bag and duct tape. After uploading pictures to the link provided I was bombarded by emails from different staff ALL saying I must return the item for my refund. I informed them I will not risk UPS or the poor soul who will open this package at the Amazon return center. Turkey has know cases in the past 4 years of Norovirus (extremely contagious), E. coli and Giardia duodenalis just to name a few feces born pathogens. So... since I do not have the required containers to send this in the mail nor any way to protect other people like our trash guys and our mail service here in the United States, I have made a doctors apt. to make sure I'm not sick, they want to test the feces for pathogens and if positive, they will notify all centers in the shipping trail of this package, notify the CDC and then depose of it safely. Amazon has insisted I break state and federal laws on shipping hazardous waste (not properly contained) through the mail and insisted I to put their own employees at risk of contact with a pathogen, all for the sake of about a $70 refund.

I ordered a cell phone from Amazon Canada. Order number was [protected] and tracking number was INTLCMF374722876. The guaranteed delivery date was 22 October. Someone from Intelcom claimed that he delivered my order on 21 Oct and left the item outside the building without contact the building resident manager or myself via phone. I made few times calls to +[protected] but so far, no benefit. Since then, I did not receive my ordered phone. On 25 Oct 2024, a currier with number +[protected] begged me via texting to accept $100 from his side and in exchange I should withdraw my complaint I registered with above mentioned number. It seems he did not deliver my ordered phone and has just reported to the company the parcel was delivered. He was insisting to please get money of the ordered phone from me as my job in danger because of your complaint. I did not accept and told him you had to do your job properly. Now I am sure you did not deliver my order and giving me almost half of my expenses which is not good. He agreed to place a new order with my own delivery address and mentioning the order will arrive on or before Wednesday 30 Oct. I again did not receive my ordered phone, and the person is not responding to my text messages. If I did not receive my lost/stolen package by the Intecom currier, I will have to make a complaint to Amazon and Toronto Police department to track the phone number and find my lost order.

Thanks
[protected]

I have been trying to receive refunds for 3 orders, 112-0924739-5194648, 112-0524433-3857026 & 112-1977016-4013002. All 3 have been returned to Amazon but every time I contact Amazon about a refund, I am lied to by an associate or supervisor. All 3 items were purchased new but arrived used with an LPN barcode attached. No one at Amazon has heard of these barcodes even though they're the ones who create and attach them to items. Then, I'm being told the items are still in transit when all 3 have tracking numbers and show they've been delivered to Amazon for weeks. Here is proof of the blatant lies I'm being told:
"Hello,

I am Mahendra from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order's #112-0924739-5194648, 112-0524433-3857026 & 112-1977016-4013002 regarding refund for the items.

Based on order details, I see that the item are still in transit and refund for the items will be issued only once the items marked as received at our fulfillment center."

So I will be filing a charge back with my bank and canceling my prime membership. Amazon used to have OK customer service but now it is a joke as I'm sure you're well aware with all the lawsuits and complaints you receive.
Refund these orders to my original payment method and let me be done with this ridiculous situation. I have filed 3 BBB complaints about this and continue to get the same lies as a response. Don't sell used items as new and don't lie about it and hold refunds hostage. Shouldn't have to let you know that's a [censored]ty thing to do.
[protected]@gmail.com

I bought an order from Pet Centers for my dog available through Amazon. The package was delivered to an unknown parcel locker leaving me no information. I have had enough of the problems with my mail and delivering my orders . I asked for a refund . They never gave me the dog food that doesn't need special delivery or a prescription. I can get it here if it can't come to my door . Where's the parcel locker ? Complain like crazy 🤪 until customer service becomes a top priority.

Will someone please do something about Amazon.com? What they are doing is not right and I don't see how it can even be legal. But everyone seems to be scared of the monster.

They have stolen several thousand dollars from us. They say we were involved in illegal activity so they're keeping thousands that we legitimately earned selling legitimate products, and they know it. But they claim that we were selling drugs. They have zero proof, and indeed can't have any proof because the accusation is completely false. Any reasonable intelligent person who spent two minutes researching the product Amazon says is a drug would conclude beyond a doubt that it is not a drug.

Please do something to help me get my money. Losing Amazon sales was 75% of my income, then them stealing thousands on top of that is salt in the wound for sure. This is an extreme hardship on my family, especially since the allegations are false and are apparently based on guesses on Amazon's part. Amazon has enough money, they really don't need to steal more!

I am far from the only one. I see hundreds of stories like this, involving millions of dollars and merchandise (they also steal anything you have stored there if you're unlucky enough to have trusted them with your livelihood).

I realize that everyone is either scared of Amazon or has been bought by Amazon (like the senator who squashed the bill trying to reign Amazon in a little). But someday someone needs to step up and start the fight against this supremely arrogant monster. I, for one, and not going to rest until justice is done and Amazon is forced to pay out all the money they are stealing on a daily basis.

BOYCOTT AMAZON!

1) Disburse our money immediately with a 100% penalty for their false accusations.

2) Disburse to everyone from which they've stolen money and/or merchandise those funds and/or product with a 100% penalty for their false accusations.

3) Disburse to me $800,000 for the next five years of lost revenue. They really should disburse twice this amount as well.

Purchased an item that was returned for refund. Refund was received but later re-billed as they sated return was not received which it was. Their customer service offers no means of recovery for item that has been confirmed received, but Amazon system doesn't indicate to them it was received... yet a notice via tracking via UPS confirms receipt... using a return label provided by Amazon.

Amazon customer service and website access does not provide a direct access to resolve problem of such erroneous billings.

Their system as implemented still shows item never received by them per return.. and I cannot get them to effectively follow up and correct. Amazon has a business model based upon "for every customer lost, 5 new ones appear" thus they have no business incentive to accommodate my request for problem resolution to provide refund of charges for item returned.

i purchase a drone from amazon and when i returned it they didn't give me a refund for some reason. when i contacted them about it they just refused to refund me for some reason so i decided to start a dispute. i ended up losing the dispute and when i contact amazon they say that they dont have to reimburse me at all. this is crazy and i need my money back

I ordered the item using Barclays Finance. On 2nd April, I ran into a work-related problem that jeopardised my finances, so I repeatedly cancelled the order. The system did not register, so I later contacted Amazon Customer Services to cancel. However, in the middle of this the item was dispatched and I was advised to refuse delivery. 3rd April AM the delivery arrived and was immediately refused. The Royal Mail postman registered this as 'Refused - return to sender' on the tracking. I informed Amazon that the item had been refused. 4th April Amazon informed me that the item had been delivered to me and I had signed for it. I immediately took issue with this and spent the whole morning contacting Amazon and Royal Mail. I explained to Amazon that I had CCTV of the delivery refusal. I looked at the tracking and told them it had been taken to Edinburgh, where Amazon have a warehouse. I explained I was going through a bereavement, a work dispute, and had an autistic spectrum disability, but they did not take any steps to reduce my distress and would not accept that the item had been returned, so would not cancel the order. 4th April Royal Mail sent me proof that they had delivered the item back to Amazon in Edinburgh on 4th April. I immediately provided this proof to Amazon. It still took a long time and lots of repetition to be understood. They finally, belatedly acknowledged they had the item and that a refund would be processed, but said it would take up to 7 business days and refused to update my order page with the new status. It still says the item was delivered and signed for by me. I tried to make a formal complaint and asked to do so, requesting a formal written response ideally from a UK-based team, at least half a dozen times but the offshore customer services agents were evasive and ultimately refused, even after I repeatedly asked to escalate a formal complaint in line with Amazon's Complaints Policy and requested a remedy and written apology for the unnecessary stress caused at this difficult time.

My wife and I have one credit card account with Amazon/Chase. But Amazon has been charging us for two Amazon Prime memberships. I called them up and they agreed we should not have been charged twice each year going back to 2016. They refunded years 2022 thru 2024 but refused to refund the 6 years from 2016 thru 2021, claiming the records are "grayed out" on the computer screen, even though they admit we should have never been charged for those years. They know exactly how much a membership costs for each of those years but refuse to refund our money. I asked them: "What married couple living in the same household requests two Prime memberships?"

Various eclipse glasses being sold at Amazon site are with questionable standard. These are being sold as “NASA approved” (NASA does not approve any particular brand of solar viewers: https://science.nasa.gov/eclipses/safety/), “AAS approved” (not truthful when not in the list published online: https://eclipse.aas.org/eye-safety/viewers-filters), “ISO certified” (when the certification is illegible) and/or “made is US” (when not), etc. These products, when used by viewers, are serious health hazard, including eye damage and blindness. This is especially concerning when expected number of viewers is a major fraction of US population.

Amazon was notified twice on 3/5/24 and 3/14/24 via chat and email with enough deadline time for review, rephrase and/or removal of these products, with no avail.

I have attached a few screenshots showing that such dangerous and fraudulent products are still on sale via the site.

Necessary and immediate action are being requested for removal of these products, and restoration of consumer protection and public health.

Amazon has my account closed, because "I won't comply with them," They've literally closed it for 2 years, when they have an "Amazon Account Specialist," for, said, job. They have everything available to them, and they are still choosing to hold my account against me, they've said, "Oh you're a hacker," close. "Oh, you won't provide us with the necessary information," Every excuse in the book, that you could ever find, "Oh, you're going to have to get a new card, because our system doesn't like it." No, you don't like me, and your complaining, rather than doing your job. I said, you know you could lose your job over this, right? You know that I could take what you've said, and use it against you? You know I can do that, right. "People like you are the reason why, we have to put 2FA on people's accounts," I got hacked 1 time, I've changed my password, and it's closed, because of you, you don't like me, period, tell me to shop somewhere else. That's it. Don't put me through the madness. "I've tried to help you," "I've had a really bad day," Well so do I, I have bad days, all the time, I'm disabled, and I don't close people's accounts, this is where my common sense is winning, and I'm just done dealing with them. If you have everything available to you, and you still won't do your job. That's Bad Customer Service. I could only enter the "correct information," 3 times, and then I was locked out. If I do that, and I'm still closed, your rude. You're doing this for your own benefit.

Order placed via Amazon website.. item paid via debit card and confirmed. Seller cancelled sale. No refund forthcoming. Amazon provides no access to resolve this issue via customer service option. I received an email from Amazon stating:

 

"Hello,

We are writing to inform you that we have received the report you submitted on Tue Feb 27 2024 related to Order #: [protected]. We review every report and will take necessary action to ensure that the issue is resolved. Thank you for bringing this matter to our attention, and for shopping in Amazon’s stores.

Best regards, Amazon"

However they do not offer a follow up inquiry due to order data being removed from "orders placed" option.

I bought a Besafe brand car seat from Amazon for 7,400 TL for my 2.5-year-old daughter on 18 Jan 2024. Amazon put this product, which is used for security purposes, in a bag and threw it into its own box, and the product arrived shaking and crashing. I did not accept this product and asked for a replacement. I said that I wanted an unopened car seat in its original box. Customer services apologized and said that they would immediately replace it and send the product with the original box. I waited, and the product arrived again put in a bag and thrown into a parcel! I was incredibly upset, I talked to customer service again, they apologized again and said they would replace it. I started waiting, exactly 2 weeks passed, there was no sound or sound. So I contacted Amazon (by the way, there isn't even a phone number you can call on their page, you can only chat), but they only remembered to send the product. But what happened? They put the product in a bag in the same way, put it in a parcel and sent it! It's an incredible thing! I contacted the chat again, I was very angry, they told me that I could return the product if I wanted. Of course I can return it, this is my most natural right, what a ridiculous suggestion, but what about the suffering they caused me? I have already requested a refund as of today, February 13, 2024. But they got away with the damage they did to me:

1) I haven't been able to put my daughter in the car and take her anywhere for 1 month, I still don't have a car seat.

2) This company is using the 7,400 TL that I paid for 1 month. I returned the last product today. It says on the page that the refund may take 14 days, and on top of that, it may take another 7 days to return it from the bank! So, for almost 2 months, I lost 7,400 TL without getting anything in return.

3) During this one month, he ran a Hepsiburada campaign and sold the same car seat for 5,599 TL (I bought it from Amazon for 7,400 TL). But I missed this discounted campaign because I paid the money to Amazon and was waiting for my order from them! On top of that, there has been a price increase, and now the same seat is sold for 9.386TL on Hepsiburada and exactly 11.249TL on Amazon itself! So now, if I try to buy the car seat again, I have to pay 9-10 thousand TL!

3) You cannot imagine the anger and sadness I experienced. Each time, the company made a promise and sent a car seat, a safety product, as if mocking and mocking, in the same way, put in a bag and thrown into a parcel.