Fruugo
reviews and complaints

My experience with Fruugo was terrible. Despite ordering two specific kids alarm clocks, a Baby Yoda and a Minnie Mouse, I only received one plain and generic clock. I immediately contacted their customer service team and they requested photographic evidence. I obliged by providing pictures of the clock and the packaging, clearly showing the tracking number that corresponded with the confirmation email I received from the company. However, Fruugo continued to deny that the clock came from them.

Since then, I have been in constant communication with Fruugo's customer service team, providing proof of my order and begging for a return and a refund. Unfortunately, they have failed to acknowledge my legitimate order and refuse to cooperate with me.

Overall, I do not recommend ordering from Fruugo. They have terrible customer service and do not take responsibility for their mistakes or incorrect shipments. Avoid them at all costs.

I recently had an experience with Fruugo, an online shopping platform that left me quite disappointed. I had ordered an item with express delivery, and while I received a tracking number, I soon realized that Royal Mail had not yet received the item. I reached out to both Fruugo and the seller twice but received no response. Feeling frustrated, I decided to leave a review on Trustpilot to try to catch their attention.

To my disappointment, the response I received simply reiterated the delivery times, which I was already fully aware of. At this point, I was supposed to have received my item, but Royal Mail still had the same notification on my screen. After further attempts to communicate with the seller, they finally conceded that the item was out of stock, and they would restock it the following day with delivery expected two days later.

However, I had already expressed my desire for a refund since the item was not shipped in the first place. As a customer who was aware of their terms and conditions, I should have received a refund. Regrettably, my pleas for a refund fell on deaf ears.

I decided to take my grievance to Trading Standards and fortunately had screenshots of all my communication with them. The lack of customer service from Fruugo was a huge disappointment, and it's advisable to be very wary of this company. Based on my experience, I cannot recommend them to anyone.

The Fruugo website caught my attention when I noticed an item that I had been looking for, at a significantly lower price compared to other online stores. The icing on the cake was free shipping, so I decided to take the plunge and ordered it on 6/2/22. However, I also decided to read some reviews about Fruugo, and unfortunately, most of them were negative, which made me rethink my decision. I was worried that I would receive the wrong or damaged item, or perhaps not receive anything at all, especially since I discovered that my order was coming from China instead of Australia. Even though my purchase was only $20, I was prepared to say goodbye to it entirely, knowing how unreliable some online stores can be.

However, I was pleasantly surprised that I kept receiving updates on the order, and the tracking information appeared to be accurate. Despite my initial hesitation after reading the reviews, I received confirmation that the item had arrived at my post office box on 2/3/22, which was faster than the expected delivery time. Upon receiving the item, I can confidently say that it was exactly what I ordered, and the quality was superb. I even noticed that it looked identical to the more expensive items available from other online stores. In fact, it arrived even quicker than some of my previous international orders, which speaks to the efficiency of Fruugo's delivery process, especially during these difficult times with the pandemic.

Based on my personal experience, I would highly recommend Fruugo, despite the mixed reviews I encountered. I understand that people's experiences can differ, but my order was undoubtedly successful, and I cannot fault the entire process. While I may not necessarily order from them again, purely for personal reasons, I am more than happy to rate them five stars for my transaction. In an age where online shopping has become the norm, it is reassuring to know that there are still reliable stores such as Fruugo, who deliver great products and services, raising the bar for other e-commerce stores.

When searching for a specific item to purchase online, it can sometimes be difficult to determine the reliability and trustworthiness of the website offering the product. In my recent experience with Fruugo (fruugo.com), I unfortunately found that the company lacked in both of these areas.

After placing an order for a clay pressing machine on May 5th, I received a confirmation email stating that I would hear from the company in China when the item was shipped. However, as time passed and I heard nothing, I became increasingly frustrated and concerned about whether or not my purchase would ever arrive.

In an attempt to seek assistance, I visited the Fruugo website and attempted to log in to my account. However, as I had originally purchased the item as a guest, I was unable to access any customer support without creating an account. This proved to be a challenging task, as I encountered multiple error messages and complications when attempting to create a new account. Despite my best efforts, I was unable to successfully log in or create an account in order to request assistance.

As the days passed and my frustration continued to mount, I realized that I was not alone in my dissatisfaction with Fruugo. After writing a negative review of my experience on the Trustpilot website, I received an automated response from the company promising to contact me soon. Unfortunately, this promise was never fulfilled, and my attempts at seeking assistance or resolution were met with radio silence from the Fruugo team.

Feeling cheated and defrauded by this negligent company, my next steps will be to report my experience to the appropriate authorities and consumer protection agencies. It is clear that Fruugo has a long way to go in terms of improving their customer service and living up to the expectations of their shoppers. As a consumer, I would caution others against shopping on this website until significant changes are made to address the many concerns and issues faced by customers.

Recently, I had a disappointing experience with Fruugo (fruugo.com) that left me feeling frustrated and cheated. I had ordered an aftershave from their website and requested for it to be sent from the US to my address. Unfortunately, I was not aware of the restrictions that the US government has on international air shipments of products containing alcohol. As a result, it seems highly unlikely that I will ever receive my order.

When I asked for the order to be cancelled and refunded, I was informed that it had already been shipped. However, I received a tracking number that turned out to be invalid, which I know from researching online is a common issue with Fruugo. Despite several attempts to contact them via email and PayPal, I was met with silence for days.

Finally, they responded to me, but still did not provide me with a valid tracking number. Instead, I was asked to wait without any explanation or reassurance. I have lost all trust in Fruugo and even requested to know which transport company is responsible for my order, but I am still awaiting a response.

Overall, my experience with Fruugo was incredibly negative and I would not recommend their services to anyone. It is disappointing to feel like a customer has been cheated or left hanging when they have paid for a service, especially when the company does not take responsibility or offer any credible solutions to rectify the issues. I am left feeling frustrated and would warn others to avoid using Fruugo to prevent a similar situation.

I recently had a frustrating experience with Fruugo, an online retailer that I would not recommend to anyone. My order arrived weeks after the expected delivery date, and to make matters worse, the item was damaged upon arrival. I had ordered a chair for toddlers, but what I received was more like a ball that resembled the chair in the listing. I was hesitant to open it, hoping that it would somehow take on the intended shape, but that didn't happen, and I was left with a disappointment of a product.

I expected better customer service from Fruugo, especially after such a disappointing purchase, but their communication left much to be desired. When I first reached out to them for a refund, they told me to be patient and wait for the package to arrive. After it did, they insisted that the product is exactly what they were selling and didn't fully empathize with the fact that it was not what I had ordered. They even went so far as to suggest that I return it!

The cherry on top of this experience was that they provided me with a return address in Germany, whereas my order had actually come from China. It was clear that they were trying to discourage me from returning the item and knew very well that it would likely cost more to send it back than the cost of the item itself.

I wish I had taken the time to read reviews of Fruugo before making a purchase. The product was not what I was expecting, and the interaction with their customer service gave me little confidence that the issue would be resolved to my satisfaction. I doubt I will get a refund at this point, but I hope that by sharing my experience, others can avoid making the same mistake.

My experience with Fruugo was less than satisfactory. I placed an order for shoelaces and received a confirmation email that the order had shipped a couple of days later. However, the email also stated that the order could not be changed. I was surprised to find out that the company name was he fei shang ling shang mao you xian gong si, which is a Chinese company.

When I asked for the tracking information, I was initially told that they would contact the carrier. I had to insist to get the tracking number, which was eventually provided. Unfortunately, the tracking number did not exist in the carrier's system. I also found out that my order was supposed to have shipped a week earlier, which made me question the integrity of the company. I felt deceived since I thought I was ordering from a non-Chinese company.

Feeling misled, I contacted the company to voice my concerns. I informed them that if my order did not arrive by a specific date noted in the email, I would contact my credit card company to reverse the charges and report it as a fraudulent charge. I felt that the company was trying to deceive me, and it seemed like a scam. In response, I was told that they ship within two days. However, I was not convinced and decided to cancel my order.

Despite my frustration, the company did cancel my order immediately, which was surprising given the poor customer service I experienced. I was disappointed with my experience with Fruugo and would not recommend them. If you're looking for a trustworthy company to do business with, I suggest exploring other options.

Unfortunately, my experience with Fruugo (fruugo.com) has been quite negative. After placing an order, I was informed that part of my order could not be fulfilled. In this scenario, it is expected that Fruugo would return the money directly to the customer. However, this was not the case for me, as I did not order through a third party and was unaware that my order was being placed through one.

Upon trying to contact Fruugo directly, I found that they do not have any means of direct communication. Instead, they pass on any complaints from customers through a pull-down menu to the third party they have found for the item you ordered. This kind of business practice is unacceptable, and it appears that Fruugo takes an irresponsible approach when something goes wrong. This has led me to believe that there could be fraud involved, which is currently pending.

To make matters worse, it has been confirmed by the third party that there was indeed fraud involved in my order. The company refunded my payment but kept a portion of the refund for themselves. Additionally, the tracking number they provided for the second part of my order turned out to be fake, leading to a dead-end when clicked.

All in all, my experience with Fruugo has been a nightmare that has gone on for many weeks. I would advise all potential customers to be careful and to beware, as it seems that there is no way to contact Fruugo directly.

Fruugo has left many customers unhappy with their shopping experience. However, I did receive my order, but was disappointed when I discovered that it was vastly different from the images depicted on Fruugo's website. As a result, I wanted to return the item. However, Fruugo informed me via email that they do not offer any sort of mediation in the return process. Instead, they told me that I had to package the item myself and send it directly to the retailer in China, despite the fact that I live in Europe. In addition to this inconvenience, Fruugo informed me that I had to pay for shipping back to China, and that I would only receive my money back once the retailer received my package and agreed to issue a refund.

To make things worse, Fruugo included in their email that if the item became damaged during shipment to China, I would be held responsible for it, and the retailer would have the right to keep the item and refuse to issue a refund. Adding to my frustration were online complaints from customers who had returned their orders to Fruugo but did not receive either their money back or the product itself. This led me to lose trust in the company's ability to fulfill its promises.

It is unacceptable for Fruugo, or any other company, to scam its customers. As a result, I will be making a formal complaint to the regulatory authorities regarding consumer rights. It is my hope that others who have had similar issues with Fruugo or any other unscrupulous company, will do the same so that we can put an end to such dishonest practices. In conclusion, Fruugo should be avoided at all costs, as they have proven themselves to be a scam.

I recently had a frustrating experience while shopping on Fruugo's website. It has been over a week since I placed my order, and I am still waiting for my products to arrive. When I first realized that my items had not been delivered, I assumed it was a local issue. However, I soon discovered that this was not the case. I ordered two charging cords from different retailers, but only received a tracking number from one. The other retailer confirmed my order and said it was ready to ship, but did not provide a tracking number.

I have tried contacting Fruugo's customer service team to get an update on my order, but it feels like I am going around in circles. The online "get help" feature was no help at all. Each time I contacted them about my issue, I received a canned response asking for my address and postcode, even though I had already provided this information. It feels like they are not genuinely trying to resolve the issue.

I did receive one of my products from the DOVEMA retailer, and when I raised my concerns to them, they were the only ones who responded positively. They suggested that my other product may have come from a different retailer and asked me to check. However, I am still waiting for an update or response from Fruugo as a whole, and it is incredibly frustrating.

I feel like I am wasting my time and money with Fruugo. I urge others to be aware and consider shopping elsewhere. Their customer service is lacking, and I have had a terrible experience with this retailer. I have tried to cancel my order and get a refund, but have not received a clear response from Fruugo. It is disappointing to encounter such poor service, and I plan to give feedback to their bosses about my experience. Overall, my advice would be to avoid Fruugo if you can.

I purchased an order which arrived damaged. They agreed to sent a replacement. The replacement doesn't work either. I would like a refund. All my emails to them bounce back as undeliverable. The item purchased doesn't work and the website provides no way to contact a human. edit to add : my email was responded to with a link directly back here to the same page.

Attached is the video that shows the light not working properly. There's IA also attached a screenshot of my original order.

SYRM142170867
Good day
U had 2 orders for the tractor keyring.
I only received one.
I have paid for two.
Order was placed in 13 November 2023.
Can I please get feedback on my outstanding order.
Regards
Eleanore Gouws
Show quoted text

On Dec 23, 2023 I've ordered and paid for an external solar mobile charger

Order no. [protected]

Producer: Guangzhoushihuashuidianzikejiyouxiangongsi

Value: 1.649 CZK (66.74 EUR)

On Dec 28, 2023 the online tracker showed 'Returned to Original depot'.

Track code: EQKPT8592068962YQ

By now, Jan 16, 2024, neither package received, nor money refunded.

Trying to notify Fruugo, filling their online form, I get a message 'We're sorry, but an unexpected error has occurred. Please try again later.'...

Order number [protected]

ordered this for my sons Christmas present but it didn't arrive. I paid €240.00 for this scooter.

Can someone please contact me with regards to this. It was ordered online on November 22nd and was 'due for delivery' on 12th December.

I received a tracking number from Fruugo on 29th November : UJ119084606YP Yanwen Couriers.

Elle Pepper-Hobbs

I ordered a vintage water tap in Fruugo online shop, Retailer: Haikoushihongkaizhaobaihuoyouxiangongsi.

They delivered the water tap without connection hoses. There is clearly a case in the box for those hoses, which is empty, please refer to photo. Someone must have removed it. The retailer is rejecting my request to deliver the hoses. Without hoses the water tap is useless.

Hi i have ordered window switches for my BMW on the 8th of November and the tracking information states that it has been delivered track and trace code via YunExpress is

YT2331221272278776 . I have never received my package and i send out a couple of emails without any response from Feuugo. Also via the Help and Support i cannot make a report because it gives error messages every time i try. See attachement.

My order number is [protected]

I made this order beginning of October 2023. I got a tracking message that the order is at the airport on 17th October 2023. Up to this far I have not received the order.

There are no contact details for me to enquire.

The tracing number I received SYRM140158026 is not known or nothing appears.

When I try to enquire from the Help Centre, the website is not opening.

I wrote an email and I did not get an answer.

What is the problem

I purchased boots via fruggo on 3rd Oct 2023, they are advertised as leather, apon receiving them they are in fact fake leather and nothing at all like the picture in the sellers advertisement, I contacted fruggo on the 4th Oct and received an email telling me that I should hear from the seller within 48 hours, after a while I received an email from the seller offering a partial refund, needless to say I refused, I am now receiving no correspondence whatsoever and am unable to contact fruggo and the seller, I am also unable to even view my query on the fruggo website, when I try to contact them by telephone it tells me that they are unable to receive phone calls, I am now £90 out of pocket which I can not afford and as these were meant to be a Christmas present I now have to find money to purchase something else.

The first picture is the boots advertised and the second is the boots I have received.

I order 3 weeks ago an article : "Shenzhenshilvyuandakejiyouxianzerengongsi " and it says that the package was delivered in my letterbox.. but I found nothing and I looked all over my house, asked all my neighbourhood but nothing. I call the last track rack service and they couldn't help me, I've also contacted yunexpress but nothing from them. I'm starting to loose my patience and that's why I ask to get a refund. Best regards

De door u geleverde bladzuigerstofzak functioneert niet. Hij is namelijk gemaakt van een niet luchtdoorlatend materiaal. Er kan dus niets opgezogen worden. het is dus geen stofzuigerzak.Daarom vraag ik mijn geld terug. Dit is inclusief verzendkosten 16,94 euro.

De gegevens aan de betaling aan u zijn:omschrijving:cc133l48HVM89 VB2jexv 0180328032626419111055385

IBAN NL04ADYB2017400157

Kenmerk:07-10-2023 [protected].

Mijn rekening is:NL21 INGB [protected] t.n.v.RPM Polman en Mevr MJC Polman-van der Kooy.

Invoice number: [protected]

I received the delivery on August 22nd 2023, I realized I ordered the wrong battery so I emailed Fruugo on August 23rd 2023 to ask if I could get a replacement. Fruugo said to send the battery back and they'll refund me.

I tried to do it at the post office but was told they couldn't accept it. I emailed Fruugo and they said they'll contact the seller within 48 hours if they don't get a response then Fruugo will refund the money on behalf of the company.

I got an email saying the money has been refunded which will appear in my account within 2-5 days. I didn't receive the money so I emailed Fruugo once again on September 28th 2023 but I have not had a response or a refund. It has been over eight weeks.

I ordered 50 pcs (x2) of acoustic soundproof foam sound absorbing panels for our church on 21 August 2023. I was told I will receive the order between 07 and 13 September 2023. Today is the 30th of September 2023 and I haven't receive the order yet. We are suffering with eco in the auditorium and we are not getting any feedback about this sound proof panels. The saddest thing is that, somebody funded or sponsored this to deal with the problem the church is facing. Contacting them is very difficult.

I ordered hair products with you on the 24th of june 2023 and today is the 27th of september 2023 and i have still not received anything.No communication no updates nothing and yet i have paid in full waiting for a whole 3 months is no joke i am very disapointed with fruugo because your company comes highly rcommended and yet the service is poor.I honestly have no words to discribe how angry i am please give me my order or if not may i please be refunded back my money because honestly this is not funny anymore.Here is my order numberUD656835634YP

I have tried communicating with my retailer and even with the carrier which is yanwen.the name of the retailer is Shenzhenshi Qingjinkejiyouxiangongsinane.please help me my details are as follows

Name:Angel Sibiya

Contact number:[protected]

Email Address:[protected]@gmail.com

Counrty: South Africa

I ordered a rug tufting gun on 10th July 23. Today is 20th Sept 23 and I still haven't recieved it. The tracking number given was fake. After contacting fruugo numerous times via the website. Tbey sent a replacement out (apparently) but again the tracking number was not viable. They have marked my complaint as resolved but its never been dealt with. I never recoeved the order, or given a refund. NOTHING WAS RESOLVED TERRIBLE COMPANY

Ps. The item ordered I paid £17.95 for. Usually they are £149.99+. I think what they have done is they have realised they will be out of pocket as they have had to sell for price shown. The 1st time I ordered this item my order was cancelled by them and refund sent. So I waited a couple of weeks and re ordered as the otel was still showing online as £17.95. As it is now to this day

Your Fruugo order [protected] shipping status has updated to: Delivered

Tracking number: SBEAA8000333527YQ

Courier: shunbang-express

As per the Track My Order, my Fruugo order was delivered on 01st September. I have not yet received it & each time I try and log a query, their website says 'sorry an unexpected error occurred, please try again later'. HOW DO I GET HOLD OF SOMEBODY AT FRUUGO. My order was a BDAY present & nobody can assist me.

I ordered from you on 7/15/2023

Shipment 1

Items from Yi Wu Chuai Du Mao Yi You Xiang Gong Si

Genital Herpes Wart Remover Ointment Skin Tag Mole Acuminatum Treatment Cream 1 × $31.95

Transaction ID

[protected]

Payment method

Paypal

Order summary

Item subtotal $29.05

Shipping $12.26

Total excl. VAT $41.31

VAT $4.13

Total $45.44

I still haven't received a reply or a refund from you. Why?

Please reply or return the money.

I am sending attachments

My package has not been delivered. The tracking information supplied to me is incorrect. The postal call centre in my country as well as the local post office cannot find this package. My logistics tracking number given to me is SBEAA8000304188YQ

It has been over 1 month and repeated appeals on the fruugo app to assist have been met with no reply. The supplier does not reply either. Can you please assist

Regards

Zaheen Omar

Hi,

My name is Tami Stern, and i got a confirmation for an order no UH424633900YP via mail

i was not notified that my package has arrived and waiting for it for a long time

i am trying to check the status via your system and it deflines the email address i entered in the order, althogh they did send me a confirmation to this address

[protected]@red-dot.capital

Please let me know where the package is!

if it was returned i want a full refund!

why is there no representative i can speak to?

terrible experiance with you, will never order again, and will continue with my complaint if I do not recieve my full refund.

SCAM!

Tami Stern

11 Mantur St

Modiin

ISrael

+[protected]

I have written multiple emails and tried to contact live. I have never received my purchase!
Your order has been shipped out, please track on this link after 5 working days.
CH137624713AU
https://auspost.com.au/
Can someone please help -
[protected]
Matthew Webster
3535 Bluffs Ln 15101
Grapevine, TX 76051