Fruugo

I purchased an order which arrived damaged. They agreed to sent a replacement. The replacement doesn't work either. I would like a refund. All my emails to them bounce back as undeliverable. The item purchased doesn't work and the website provides no way to contact a human. edit to add : my email was responded to with a link directly back here to the same page.

Attached is the video that shows the light not working properly. There's IA also attached a screenshot of my original order.

SYRM142170867
Good day
U had 2 orders for the tractor keyring.
I only received one.
I have paid for two.
Order was placed in 13 November 2023.
Can I please get feedback on my outstanding order.
Regards
Eleanore Gouws
Show quoted text

On Dec 23, 2023 I've ordered and paid for an external solar mobile charger

Order no. [protected]

Producer: Guangzhoushihuashuidianzikejiyouxiangongsi

Value: 1.649 CZK (66.74 EUR)

On Dec 28, 2023 the online tracker showed 'Returned to Original depot'.

Track code: EQKPT8592068962YQ

By now, Jan 16, 2024, neither package received, nor money refunded.

Trying to notify Fruugo, filling their online form, I get a message 'We're sorry, but an unexpected error has occurred. Please try again later.'...

Order number [protected]

ordered this for my sons Christmas present but it didn't arrive. I paid €240.00 for this scooter.

Can someone please contact me with regards to this. It was ordered online on November 22nd and was 'due for delivery' on 12th December.

I received a tracking number from Fruugo on 29th November : UJ119084606YP Yanwen Couriers.

Elle Pepper-Hobbs

I ordered a vintage water tap in Fruugo online shop, Retailer: Haikoushihongkaizhaobaihuoyouxiangongsi.

They delivered the water tap without connection hoses. There is clearly a case in the box for those hoses, which is empty, please refer to photo. Someone must have removed it. The retailer is rejecting my request to deliver the hoses. Without hoses the water tap is useless.

Hi i have ordered window switches for my BMW on the 8th of November and the tracking information states that it has been delivered track and trace code via YunExpress is

YT2331221272278776 . I have never received my package and i send out a couple of emails without any response from Feuugo. Also via the Help and Support i cannot make a report because it gives error messages every time i try. See attachement.

My order number is [protected]

I made this order beginning of October 2023. I got a tracking message that the order is at the airport on 17th October 2023. Up to this far I have not received the order.

There are no contact details for me to enquire.

The tracing number I received SYRM140158026 is not known or nothing appears.

When I try to enquire from the Help Centre, the website is not opening.

I wrote an email and I did not get an answer.

What is the problem

I purchased boots via fruggo on 3rd Oct 2023, they are advertised as leather, apon receiving them they are in fact fake leather and nothing at all like the picture in the sellers advertisement, I contacted fruggo on the 4th Oct and received an email telling me that I should hear from the seller within 48 hours, after a while I received an email from the seller offering a partial refund, needless to say I refused, I am now receiving no correspondence whatsoever and am unable to contact fruggo and the seller, I am also unable to even view my query on the fruggo website, when I try to contact them by telephone it tells me that they are unable to receive phone calls, I am now £90 out of pocket which I can not afford and as these were meant to be a Christmas present I now have to find money to purchase something else.

The first picture is the boots advertised and the second is the boots I have received.

I order 3 weeks ago an article : "Shenzhenshilvyuandakejiyouxianzerengongsi " and it says that the package was delivered in my letterbox.. but I found nothing and I looked all over my house, asked all my neighbourhood but nothing. I call the last track rack service and they couldn't help me, I've also contacted yunexpress but nothing from them. I'm starting to loose my patience and that's why I ask to get a refund. Best regards

De door u geleverde bladzuigerstofzak functioneert niet. Hij is namelijk gemaakt van een niet luchtdoorlatend materiaal. Er kan dus niets opgezogen worden. het is dus geen stofzuigerzak.Daarom vraag ik mijn geld terug. Dit is inclusief verzendkosten 16,94 euro.

De gegevens aan de betaling aan u zijn:omschrijving:cc133l48HVM89 VB2jexv 0180328032626419111055385

IBAN NL04ADYB2017400157

Kenmerk:07-10-2023 [protected].

Mijn rekening is:NL21 INGB [protected] t.n.v.RPM Polman en Mevr MJC Polman-van der Kooy.

Invoice number: [protected]

I received the delivery on August 22nd 2023, I realized I ordered the wrong battery so I emailed Fruugo on August 23rd 2023 to ask if I could get a replacement. Fruugo said to send the battery back and they'll refund me.

I tried to do it at the post office but was told they couldn't accept it. I emailed Fruugo and they said they'll contact the seller within 48 hours if they don't get a response then Fruugo will refund the money on behalf of the company.

I got an email saying the money has been refunded which will appear in my account within 2-5 days. I didn't receive the money so I emailed Fruugo once again on September 28th 2023 but I have not had a response or a refund. It has been over eight weeks.

I ordered 50 pcs (x2) of acoustic soundproof foam sound absorbing panels for our church on 21 August 2023. I was told I will receive the order between 07 and 13 September 2023. Today is the 30th of September 2023 and I haven't receive the order yet. We are suffering with eco in the auditorium and we are not getting any feedback about this sound proof panels. The saddest thing is that, somebody funded or sponsored this to deal with the problem the church is facing. Contacting them is very difficult.

I ordered hair products with you on the 24th of june 2023 and today is the 27th of september 2023 and i have still not received anything.No communication no updates nothing and yet i have paid in full waiting for a whole 3 months is no joke i am very disapointed with fruugo because your company comes highly rcommended and yet the service is poor.I honestly have no words to discribe how angry i am please give me my order or if not may i please be refunded back my money because honestly this is not funny anymore.Here is my order numberUD656835634YP

I have tried communicating with my retailer and even with the carrier which is yanwen.the name of the retailer is Shenzhenshi Qingjinkejiyouxiangongsinane.please help me my details are as follows

Name:Angel Sibiya

Contact number:[protected]

Email Address:[protected]@gmail.com

Counrty: South Africa

I ordered a rug tufting gun on 10th July 23. Today is 20th Sept 23 and I still haven't recieved it. The tracking number given was fake. After contacting fruugo numerous times via the website. Tbey sent a replacement out (apparently) but again the tracking number was not viable. They have marked my complaint as resolved but its never been dealt with. I never recoeved the order, or given a refund. NOTHING WAS RESOLVED TERRIBLE COMPANY

Ps. The item ordered I paid £17.95 for. Usually they are £149.99+. I think what they have done is they have realised they will be out of pocket as they have had to sell for price shown. The 1st time I ordered this item my order was cancelled by them and refund sent. So I waited a couple of weeks and re ordered as the otel was still showing online as £17.95. As it is now to this day

Your Fruugo order [protected] shipping status has updated to: Delivered

Tracking number: SBEAA8000333527YQ

Courier: shunbang-express

As per the Track My Order, my Fruugo order was delivered on 01st September. I have not yet received it & each time I try and log a query, their website says 'sorry an unexpected error occurred, please try again later'. HOW DO I GET HOLD OF SOMEBODY AT FRUUGO. My order was a BDAY present & nobody can assist me.

I ordered from you on 7/15/2023

Shipment 1

Items from Yi Wu Chuai Du Mao Yi You Xiang Gong Si

Genital Herpes Wart Remover Ointment Skin Tag Mole Acuminatum Treatment Cream 1 × $31.95

Transaction ID

[protected]

Payment method

Paypal

Order summary

Item subtotal $29.05

Shipping $12.26

Total excl. VAT $41.31

VAT $4.13

Total $45.44

I still haven't received a reply or a refund from you. Why?

Please reply or return the money.

I am sending attachments

My package has not been delivered. The tracking information supplied to me is incorrect. The postal call centre in my country as well as the local post office cannot find this package. My logistics tracking number given to me is SBEAA8000304188YQ

It has been over 1 month and repeated appeals on the fruugo app to assist have been met with no reply. The supplier does not reply either. Can you please assist

Regards

Zaheen Omar

Hi,

My name is Tami Stern, and i got a confirmation for an order no UH424633900YP via mail

i was not notified that my package has arrived and waiting for it for a long time

i am trying to check the status via your system and it deflines the email address i entered in the order, althogh they did send me a confirmation to this address

[protected]@red-dot.capital

Please let me know where the package is!

if it was returned i want a full refund!

why is there no representative i can speak to?

terrible experiance with you, will never order again, and will continue with my complaint if I do not recieve my full refund.

SCAM!

Tami Stern

11 Mantur St

Modiin

ISrael

+[protected]

I have written multiple emails and tried to contact live. I have never received my purchase!
Your order has been shipped out, please track on this link after 5 working days.
CH137624713AU
https://auspost.com.au/
Can someone please help -
[protected]
Matthew Webster
3535 Bluffs Ln 15101
Grapevine, TX 76051