Zulily Complaints & Reviews

Zulily / not a family friendly website any more... foul language all over the website!

Oct 16, 2019

I started noticing a couple of years ago or so the use of foul language started showing up on products such tees, mugs, tea towel, etc. ( The "S" word) Gradually, the "F" word started showing up sporadically and now it is everywhere all the time. Your web site used to be...

Zulily / kate spade sunglasses

Aug 30, 2019

Received item damaged. Says non returnable. Damaged item and paid $50 for them. Would like my money back. I cannot afford to pay that much money and have nothing but damaged item to show for it. I shop with Zulily often and have never had to complain.. But due to this item I am not happy...

Zulily / 31" st. francis garden statue

Aug 12, 2019

ZulilyI was ordering for a friend. The item was delivered last Friday, 8/9/19. The box was opened and the tape all twisted, there was no lid, no interior packaging or paperwork. At the bottom of the box was crumpled trash (bags from walmart) etc. The statue has a huge piece missing from the...

Zulily / online purchase

Apr 20, 2019

I purchased 3 clothing items on the 17th March 2019. Payment was deducted from my visa account immediately. On the 28th March I was notified that my items had been shipped through FedEx and I was given a tracking number. A few days later I tried to track my items but FedEx stated that they...

Zulily / extremely disappointing experience all around.

Apr 05, 2019

I emailed this to Zulily, it was ignored: On January 8th I ordered a HearthSong Secret Garden Make an Entrance Doorway Curtain for my young granddaughter. (order #[protected]) I received a confirmatory email stating that the item would be shipped by 1/20/19. That sounded fine; her birthday i...

Zulily / money taken out of paypal and credit card still say I owe them money

Jan 03, 2019

I had a smart pay payment on Dec 23 and it did not go thru till the 24 th for some reason. Anyway it has gone thru and it is still showing that I owe them money and I can not make another purchase until this is resolved . I have called and emailed with a copy ofpaypal showing the money ha...

Zulily / order #: [protected]

Dec 14, 2018

ZulilyHave occasionally ordered merchandise from Zulily over the years. Never had any problems with returns and subsequent refunds to my credit card account. On December 2, 2018, I ordered a few different jackets/cardigans as sizes/fit can be variable in women's clothing. And I was going to choose... / inappropriate shipment packaging

Nov 29, 2018

Zulily.comToday I received a plastic Zulily shipping bag that contained a pair of shoes in a shoebox that was almost destroyed because it had no protection inside the bag (order number [protected]). Miraculously, the shoes were not damaged. I store the shoes that I wear only occasionally in their own...

Zulily / orders

Nov 24, 2018

I ordered $80 items on Nov.2, 2018. There is no way on their web site to check on your order. I finally got a reply after a week through email, they said they would contact me when the order is shipped after dec.2nd. O don't believe it ! I checked with my bank on the 16th. And the money...

Zulily / my complaint is concerning the packaging of my order

Sep 22, 2018

On September 20. 2018, I received my order ID. Number ZL46165431. THE SHIP DATE WAS 9-18-18. The shipping Facility C. There were 9 items in the box. All were folded and in a plastic bag except the Black fringe- Hem Wrap Top. SKU:[protected]. No care was given to the item when it wa...

Zulily / navy stripe hooded open cardigan

Sep 12, 2018

I received my cardigan today and was very excited to check it out. I normally wear an xl but thought I would order a 1x to be on the safe side. This cardigan might be the size of a normal medium. I am very disappointed. Why do your sizes run so small...I would like to continue to order...

Zulily / online purchase

Aug 31, 2018

I have been a super loyal customer for over the years. This week when purchasing a few items I was not able to. Additionally, I received an email stating that my past orders have been canceled. Confused, I contacted customer service (thinking it was a serious company) I kept getting random...

Zulily / sending a label for a return

Jul 17, 2018

Please check my e-mail address for Carol J. Blackburn, 130 Garden Drive, Penrose, CO 81240. I have been waiting for a month, since June16, to return two pairs of shoes which are exactly the same. I am keeping the third pair of the same style. I have contacted the telephone line three...

Zulily / double charged for a cancelled item

Jul 13, 2018

I have been waiting for two days for a call back from Karla about being double charged for an item I had cancelled. She tried to tell me charge would "drop off " as it had never been captured. Not true. Bank says I need to report the charges as fraudulent If not refunded immediately. Issue for...

Zulily / My damaged order # [protected] (Hotel 5th Ave™ White Down-Alternative Reversible Comforter Set SIZE: King)

Jul 11, 2018

ZulilyYesterday (July 10th I received my order # [protected] (My Hotel 5th Ave. White Down-Alternative Reversible Comforter Set SIZE: King) but was very disappointed about it being damaged. When I first received the box I noticed it being partially opened with it's tape slightly removed and soon...

Zulily / everyday essentials down alternative comforter, full/queen

May 03, 2018

I ordered 2 of these comforters and received them today. I am happy with the quick delivery time but I am not happy with either one of the comforters. They are both poorly sewn. There are loose threads through both of them . It looks like the sewing machine wasn't threaded correctly as the...

Zulily / order # [protected]; #[protected]

May 02, 2018

these orders are marked delivered but returned. I did not return these tunics. They are paid for and I would very much like them re-shipped. I have no idea who or why they were returned. There was no notice of delivery left on my door or in my mailbox. In the event they cannot be...

Zulily / order#[protected]

Apr 17, 2018

My name is Patricia Giard, 3025Lily Lane, Heath TX 75126 and my order of a blue geometric scoop neck tunic size XL was placed on March 29, shipped on April 8 and I still haven't received it. Where is it? I have never had a problem with your company before but I really wanted this top so I...

Zulily / sheets

Feb 27, 2018

The exact problem is that I bought these rags for 13.00 and change because I fell for the lie that they were worth about 100.00. Seriously? Where are they worth that much money? In your dreams? You should be sued for false advertisement. No reviews, no returns, I should have realized why...

Zulily / purchased produce and received wrong size

Feb 03, 2018

It was early January when I purchased 3 tops from Zulily XL they were finally shipped on Jan 18/20 however when they arrived they were an 1X 16 P they are huge with the exception of one of them that is actually smaller then the other two I would like a return label so I don't have to pay...

Zulily / azalea by firmiana

Jan 20, 2018

This product is the first I have ever ordered from Zulily. I will not order again. The product did not arrive as described. The product is advertised as Black and Orange Floral dot Leggings. I was very disappointed when they arrived after a VERY long wait. They are Not Black They are Blue and...

Zulily / I am getting the runaround on obtaining a return label

Jan 19, 2018

I have tried calling several times in the last 10 days to get a return label but still no return label. I have talked to Ashana S. and a couple of other employees. My email to send the return label is [protected] My order number is [protected]. My phone number is [protected]. I...

Zulily / refund

Jan 04, 2018

I placed an order with two items in it. I had a $10 credit that I had earned towards the order. One item was not as described. It was the lesser amount item. They agreed to refund in store credit. However, they took the $10 credit, did not take into consideration the tax or shipping on the...

Zulily / order # 44425

Dec 03, 2017

Following was my email to customer service: I have an unusual request.   Order status just shows processing.   This gift is for my nephew's 4 year old daughter who has been diagnosed with an inoperable brain tumor.  She is starting treatment in days to try to extend her time. Is there any...

Zulily / puffer coat

Nov 29, 2017

ZulilyI ordered a coat on July 13, just opened it yesterday to put it on my daughter and discovered drugs in the pocket. Loose pills in white with Chinese writing, yellow and packets of smaller yellow cut into sets of 4 with Chinese writing on the package. So far zulily hasn't responded and the...

Zulily / order placed on november 19, 2017

Nov 25, 2017

Dear Zulily, I placed an order totaling $355.71 on November 19, 2017. I also applied for a Zulily Credit Card the same day. I was approved for the credit card and thought this purchase was being placed on the new Zulily card. Unfortunately, it went through Pay Pal and now my bank...

Zulily / too slow

Nov 10, 2017

I think they have to improve their delivery service because it's appalling. You know, it just seems that your warehouse and your head office are situated in China or somewhere in Asia, but not in the US. All the items I ordered took about 4-6 weeks to arrive. It's tooooo long. I can't wait...

Zulily / Don't pay for this

Nov 06, 2017

What a terrible quality. Are not you ashamed for selling this garbage? It's not worth its money at all. I wouldn't even pay ten dollars for this if I knew it was a trash. I regret I ordered from them. Four dresses were ordered to be thrown in a garbage. For real. Shipping them back is more...

Zulily / inability to sign in to account

Oct 31, 2017

I am trying to sign in to my account and make a payment. My sign on is [protected] and the password I normally use will not work. I have been trying for over 30 minutes to get to sign in to my will not let me sign in. I have tried over 4 different combinations to try and...

Zulily / zulily credit disappeared after a month of non use and not put my back on my account

Oct 27, 2017

In September I received an order and one of the shirts I received had a tear in it, so I emailed customer service and later that day it was worked out that I received a $10.00 credit and a new shirt. Today, only a month later, I went to checkout a few items and there was no credit. I...

Zulily / does not inform that some items may not be returnable.

Oct 11, 2017

Bought 2 pairs of boots with them and then found out they do not take all returns. Tried to call them but could never get through. This was my first time ordering from this company but I know I will never go there again. They have limited sizes, colors, and I think some of the prices are...

Zulily / mass cancellations

Oct 09, 2017

I received numerous messages over the past several days stating that they had received my request and my orders had been cancelled. These were items I had ordered for my grandbabies and was anxiously waiting for. I emailed the company and said 'I did not cancel. Show me the email where I...

Zulily / never ever ever again

Sep 12, 2017

They are more than appalling. Several times I ordered and several times they shipped me absolutely different clothes that were too small for me. Feeling like just wasted my money and time for nothing. And it irritates. us they ship the orders from China, but never tell you about it. So if...

Zulily / page disappeared as I was ordering so I placed 3 orders

Sep 11, 2017

September 10, 2017 Page disappeared 3 times as I was ordering so I placed 3 orders & didn't realize it. I was able to cancel 1 of them but not the 2nd one. Please don't send 2 orders! I also wanted to change my payment method. I saw that option in the beginning but not towards the end of...

Zulily / shoes

Aug 27, 2017

ZulilyI just ordered $113 worth of heels and sandals, and then I read all these bad reviews now I'm really nervous. when I receive my products I will post photos. *************Edit: My order came within 3 days and I live in Hawaii and The heels I ordered arrived in a bag, the boxes were in good...

Zulily / return of produce

Aug 23, 2017

I went backwards and forwards with emails for weeks as I bought a sub quality, second rate, handbag. This cost me about A$150. It was really very poor quality and did not look like the photo on Zulily site which was a gorgeous shiny leather with matching strap. The bag I received wa...

Zulily / wrong quilt set.

Aug 20, 2017

I have just received a Quilt cover set today, but unfortunately it is the wrong one. I ordered a Queen size 4 piece quilt set order number [protected], in a mint and white colour. You have sent me a Gold and Taupe set number SHU [protected], which is nothing like what I ordered. I am...

Zulily / poor quality boots (black anastasia boot) sku [protected]

Aug 18, 2017

Shipment ID: ZL341FEC2B Ship date: Aug 16, 2017 SKU: [protected]. The quality and workmanship of the boots are sloppy. The right boot has the heel falling off and not enough material to hold it together. The right boot has a figure 8 on its side on the top foot above one's toes. It i...

Zulily / bantambagels order # [protected]. arrived thawed

Aug 10, 2017

I received my bantam bagel order today. The package was completely thawed. It should have arrived frozen. The dry ice was no longer present. In looking at the label it appears delivery was to be 2 day air. Not sure it was delivered on time. None of the packages were frozen. Most were only...

Zulily / delivery time

Aug 03, 2017

I placed any order for a Blazer over 2 weeks ago and I still have not received it? I have never ordered anything online before and waited this long? If I would have known that Zulily's shipping is so slow, I never would have ordered from them. I could have ordered the exact same item from...