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Zulily Customer Care Service

Zulily LLC

2601 Elliott Ave STE 200
Seattle
Washington
United States - 98121

Customer Support Phone Numbers

Fax:
+1 206 724 0534 0 0
 

Zulily Complaints & Reviews

Zulily / False purchase

Ra
Ray Prevost on May 22, 2017
I have received an email from Paypal that i have made a payment of $89.82 on May 12 2017 transaction number "7AV412544Z65428V" to "Zulily.com", and invoice ID- 646506973" Problem is, i do not have a Paypal account, and never knew that "Zulily" existed! Need to resolve why i got thi...

Zulily.com / Zulily is not giving me my money back!

Za
Zanzan929 on May 16, 2017
I was charged twice for the same order and still can't get a refund. I have already received my order and everything could have been ok if they wouldn't have billed me twice. I contacted Zulily regarding my money and they said that I will receive my refund within a couple of weeks. That...

Zulily / clothing

Pa
patricia costanzo on May 13, 2017
I have ordered from these jokers several times over half the items I ordered were the wrong size - the scam is they cut the size labels out of the clothing and send whatever they happen to have and attach a tag that has the size you want on it. It cost about half as much to send it back so...

Zulily / 224306806

Sh
shirley bruns on May 12, 2017
This Product was delivered by UPS Friday 5/12/2017. The packaging had damage and when we opened it the one board also had damage. We would like this product replaced. We contacted UPS and they also will file a complaint. We didn't talk to the UPS driver he just dropped the package off. I...

Zulily / ananda's collection White scoop-neck dress

We
Wendi Henry on Apr 29, 2017
The item said one size Plus but the item is not a plus item I wear 2X and I thought I was getting something that will fit but it does not fit I've had a couple of experiences recently with ordering from your company and the sizes are not right I think you need to be specific in your...

Zulily.com / Disappointed

Ka
Ka4ka on Apr 20, 2017
Ordered some clothing and shoes from Zulily over a month ago and paid $400 for my entire order. When I received the package I saw that two items were missing so I contacted Zulily to ask about the missing products. Their rep claimed that these items were no longer available and were removed from...

Zulily / Infant bodysuits

Ch
Charle1908 on Apr 19, 2017
I ordered bodysuits for my first grandchild. What I got was shoddy craftsmanship. The snaps at the seat were hard to open and re-snap. The print was not of good quality. The customer service rep was dry. Her response: Some things can be returned, some can't. Did you read the fine print? I...

Zulily / Quality of merchandise and return policy

Ca
Carol Cadle on Apr 11, 2017
I placed my order for 6 dresses; I received 3 of these today. The quality of the product is very poor; I couldn't wear these dresses out in public because the material is paper thin. I went to Zulily and commenced the return process. The return policy charges are the worst in the busine...

Zulily / They are very unprofessional

Sa
Sara on Feb 27, 2017
I won't be shopping here again - absolutely terrible website! Purchased three items from www.zulily.com and received only one item. Zulily support said that the rest two items were no longer available. I told them that there was no information about that on their website and they said that...

Zulily / The app is crap and only a 30 min cancel period available

Ga
GarrickKathy Carter on Feb 24, 2017
I accidentally hit the order button without knowing it at the bottom of the app screen. I had over $500!! + stuff in the cart I wanted to come back later and look at. By the time I realized it, 30 min had passed and I was unable to modify the order according to the customer service online...

Zulily / Shipping charges that were supposed to be free

La
Lawanda Burris on Feb 12, 2017
I placed an order and it stated that my next order would have free shipping...so I stared placing my next order and it said that there were no free shipping with this order... its the same item but in different color so i know there is not a different in weight of item to charge me...

Zulily / Do not buy from them, you will regret that!

Ca
Cathy on Jan 30, 2017
I've purchased a dress from this store and my item was shipped to the wrong address and these thieves did not care! Instead of helping me they claimed that it was all my fault. I have no idea where my dress went to, they refused to give me the address and when I demanded my money back they...

Zulily / Order# 740923698

Fr
francyne Handshew on Jan 28, 2017
I have contacted your company several times for a return label, as simple as that and two of the reps said they were sending me one via email which I never received and then I was advised that one would be sent to me via USPS on 1-20 by a reps name of Akesia T. and to this date have not...

Zulily / Item 43166721

Ch
Cheryl Preucil Stone on Jan 15, 2017
Item was ordered December 2nd and meant to be a Christmas present. Arrived January 14th. Image our dismay then the item was not at all as expected. In the photo, the item had cute black buttons up the left side and was a straight cut. What we received was very short (even though we ordered...

Zulily / Delivery

No
not_happy on Dec 27, 2016
I ordered 2 shirts on Nov. 29th it is now Dec. 27th and I've got nadda. What is with this "code" in tracking information: 23 Dec 2016 16:00 Order Dispatched - Location: HK HKG ? So now I know that at 4PM on the 23rd of Dec. my shirts left somewhere. From the other review...

Zulily / Just don't!

Ma
MariSvizec on Dec 9, 2016
This horrible company Zulily sent me wrong size clothing and refused to do anything about that! When I received my items everything was extremely tiny and looked like it was made for children. I contacted Zulily right away and sent them pictures but they claimed they had no idea what I wa...

Zulily / Clothing being shipped

Na
nancybbutler on Nov 12, 2016
I ordered a blouse on October 10th it's now been a month since my order. This is not acceptable I don't have the product yet. It will be spring before I can wear the product. I will not order from your company again. If I don't like the product I certainly will return it. ZL29EA7DF7 ...

Zulily / Merchandise, clothing

Je
JenSwaff on Nov 9, 2016
I thought I would try these guys out. Been trying them out about 3 times over the past 6 months. First order got my shirts and they were poor quality. Horrible lead times/shipment times, ordered multiple times and have to wait several weeks for delivery. Also had a shirt on back order and...

Zulily / Substituting inferior products

Kn
KN#$% on Oct 20, 2016
I ordered a cute, top that was gathered in the front for $24. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds. My order number was: 239727405.

Zulily / Leapfrog tv and games

Kr
kristenw on Oct 6, 2016
first off ive had nothing but great experiences with zulily. i purchased a leap frog tv and extra remote with games for my sons birthday and the games keep crashing, its aweful my kids keep crying about it and leapfrog customer service and support have not helped whatsoever. they said...

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