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Zulily Customer Care Service

Zulily LLC

2601 Elliott Ave STE 200
United States - 98121

Customer Support Phone Numbers

+1 206 724 0534 0 0

Zulily Complaints & Reviews

Zulily / never ever ever again

Nicole Sherill on Sep 12, 2017
They are more than appalling. Several times I ordered and several times they shipped me absolutely different clothes that were too small for me. Feeling like just wasted my money and time for nothing. And it irritates. us they ship the orders from China, but never tell you about it. So if...

Zulily / page disappeared as I was ordering so I placed 3 orders

susanmcnally on Sep 11, 2017
September 10, 2017 Page disappeared 3 times as I was ordering so I placed 3 orders & didn't realize it. I was able to cancel 1 of them but not the 2nd one. Please don't send 2 orders! I also wanted to change my payment method. I saw that option in the beginning but not towards the end of...

Zulily / shoes

auaumoana on Aug 27, 2017
I just ordered $113 worth of heels and sandals, and then I read all these bad reviews now I'm really nervous. when I receive my products I will post photos. *************Edit: My order came within 3 days and I live in Hawaii and The heels I ordered arrived in a bag, the boxes were in good...

Zulily / return of produce

Gazcracker on Aug 23, 2017
I went backwards and forwards with emails for weeks as I bought a sub quality, second rate, handbag. This cost me about A$150. It was really very poor quality and did not look like the photo on Zulily site which was a gorgeous shiny leather with matching strap. The bag I received wa...

Zulily / wrong quilt set.

Raewyne Leeds on Aug 20, 2017
I have just received a Quilt cover set today, but unfortunately it is the wrong one. I ordered a Queen size 4 piece quilt set order number 943270500, in a mint and white colour. You have sent me a Gold and Taupe set number SHU 45904559, which is nothing like what I ordered. I am very...

Zulily / poor quality boots (black anastasia boot) sku 37801225

Gail Irwin on Aug 18, 2017
Shipment ID: ZL341FEC2B Ship date: Aug 16, 2017 SKU: 37801225. The quality and workmanship of the boots are sloppy. The right boot has the heel falling off and not enough material to hold it together. The right boot has a figure 8 on its side on the top foot above one's toes. It is impossible...

Zulily / bantambagels order # 838975019. arrived thawed

Carolyn G Vance on Aug 10, 2017
I received my bantam bagel order today. The package was completely thawed. It should have arrived frozen. The dry ice was no longer present. In looking at the label it appears delivery was to be 2 day air. Not sure it was delivered on time. None of the packages were frozen. Most were only...

Zulily / delivery time

hgro on Aug 3, 2017
I placed any order for a Blazer over 2 weeks ago and I still have not received it? I have never ordered anything online before and waited this long? If I would have known that Zulily's shipping is so slow, I never would have ordered from them. I could have ordered the exact same item from...

Zulily / zulily online orders - frocks

Vidy on Jul 17, 2017
I was really disappointed when I received my order.in any online purchase, a picture cannot represent an item and it is true with zulily. It is good in presentation in website and when it is comes to actual goods it is the worst. I ordered 5 frocks of size 6, the quality of the frocks are...

Zulily / fraud totaling over $2500.00

MariaBnola on May 31, 2017
At 4:30 a.m. Friday, May 26, 2017 someone used my Zulily account to purchase over $2500.00 in merchandise. I discovered this a few hours later upon checking my email and see 8 receipts from PayPal for 'my' purchases. I also have several emails confirming my 'new shipping address' for these...

Zulily / shoes. sku 29518362 and sku29518363

Nancy Bay on May 28, 2017
I ordered two pair of espadrilles.. They are so stiff. I Can't wear them!! Lilac slip on espadrilles and Turquoise handmade espadrilles. They are terrible!!! I want a return label for these shoes . I have read the reviews on here and if this isn't taken care of I Will send a complaint to...

Zulily / scam

Get lost on May 24, 2017
Fraud Received today 24 May 2017 Transaction ID : 7AV412544Z65428V Payment : $89.82 Can I do not have a paypal account nor do I shop at Zulily. Zulily has a responsibility to look into this fraud. I see the exact same email was received by others. The claim is that payment is for the ongoing...

Zulily / false purchase

Ray Prevost on May 22, 2017
I have received an email from Paypal that i have made a payment of $89.82 on May 12 2017 transaction number "7AV412544Z65428V" to "Zulily.com", and invoice ID- 646506973" Problem is, i do not have a Paypal account, and never knew that "Zulily" existed! Need to resolve why i got thi...

Zulily.com / zulily is not giving me my money back!

Zanzan929 on May 16, 2017
I was charged twice for the same order and still can't get a refund. I have already received my order and everything could have been ok if they wouldn't have billed me twice. I contacted Zulily regarding my money and they said that I will receive my refund within a couple of weeks. That...

Zulily / clothing

patricia costanzo on May 13, 2017
I have ordered from these jokers several times over half the items I ordered were the wrong size - the scam is they cut the size labels out of the clothing and send whatever they happen to have and attach a tag that has the size you want on it. It cost about half as much to send it back so...

Zulily / 224306806

shirley bruns on May 12, 2017
This Product was delivered by UPS Friday 5/12/2017. The packaging had damage and when we opened it the one board also had damage. We would like this product replaced. We contacted UPS and they also will file a complaint. We didn't talk to the UPS driver he just dropped the package off. I...

Zulily / ananda's collection white scoop-neck dress

Wendi Henry on Apr 29, 2017
The item said one size Plus but the item is not a plus item I wear 2X and I thought I was getting something that will fit but it does not fit I've had a couple of experiences recently with ordering from your company and the sizes are not right I think you need to be specific in your...

Zulily.com / disappointed

Ka4ka on Apr 20, 2017
Ordered some clothing and shoes from Zulily over a month ago and paid $400 for my entire order. When I received the package I saw that two items were missing so I contacted Zulily to ask about the missing products. Their rep claimed that these items were no longer available and were removed from...

Zulily / infant bodysuits

Charle1908 on Apr 19, 2017
I ordered bodysuits for my first grandchild. What I got was shoddy craftsmanship. The snaps at the seat were hard to open and re-snap. The print was not of good quality. The customer service rep was dry. Her response: Some things can be returned, some can't. Did you read the fine print? I...

Zulily / quality of merchandise and return policy

Carol Cadle on Apr 11, 2017
I placed my order for 6 dresses; I received 3 of these today. The quality of the product is very poor; I couldn't wear these dresses out in public because the material is paper thin. I went to Zulily and commenced the return process. The return policy charges are the worst in the busine...

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