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4.3 974 Reviews

Zulily Complaints Summary

23 Resolved
151 Unresolved
Our verdict: With Zulily's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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12:00 am EST

Zulily Mixed Experiences with Zulily LLC

As a potential customer considering Zulily LLC, it's important to note the mixed experiences shared by customers. While some have praised the platform for offering unique items at great prices and having a smooth shopping experience, others have expressed concerns about poor quality products, sizing issues, and challenging return processes. It seems that Zulily's recent changes, including a new web platform, have led to varying customer experiences. Before making a purchase, it may be wise to carefully review recent feedback and consider the potential risks involved. Remember, patience and thorough research can help you make informed decisions when shopping with Zulily.

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Zulily Be informed

I have really gotten in to Zulily over the past few weeks. To date, I have received 2 pairs of shoes, a shirt, a dress, and academic workbooks for my children. I have had really good experiences so far; nothing unexpected. I think my success has been largely due to the fact that I have made sure to do my homework. 1) I do not expect for shipping to be fast and I would not order something that I have to have in a certain timeframe. As others have mentioned, Zulily has to wait to receive your items and then ships them on to you. They ship to me from in Ohio and I live in Ohio so I am sure I receive things more quickly than a lot of others do. 2) No Refunds. It states this everywhere. If you get what you ordered and it doesn't work for you then I would not expect a refund. To this end, I try to be really! Really sure that An item will fit me and look good on me before I buy. I try not to rely on Zulily's size chart and try to find measurements for the brand other places online. I try Google and if I can't find it there I search the brand on ebay. A lot of ebay sellers list the clothing's exact measurements. I am short, so I look for length measurements on dresses. Sometimes Zulily has these and sometimes they don't (and I can never tell by the models because they are so tall). When in doubt, I don't order it. I wait for something I like that I am more sure of. Zulily sells a lot of items that are similar, so you can be pretty sure they will again have something you like. Others have commented on the quality of the items sold, but I have gotten pretty much what I expected. You can get some information about a garment's material in the description, but again, don't take the chance if you don't feel really comfortable with it. Of course, you can always resell on ebay to recoup some of your money if the item doesn't work out. I would suggest listing measurements if you do try to resell. ;) I really like browsing Zulily's inventory and I like anticipating receiving my packages. Just know your risks before you dive in.

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Zulily Better than expected

I recently used Zulily for the first time to purchase a rug and was extremely pleased with my entire experience. I had been searching for a rug for weeks with little success. I finally stumbled across a model on zulily that I was able to match with the brand's stock photos online... and I was pretty sure it was what I was looking for. The rug (and zulily) had iffy reviews but the price was over 90% off so I spent part of Christmas Day mulling over the purchase. Finally, with 20 minutes left to go in the rug's specific event, I decided to bite the bullet rather than lose the deal.

The day after purchase I noticed the rug's price had dropped $20 on the site, despite me having purchased during the last 20 minutes of the rug's event the day before. I immediately called and spoke with someone (this was the day after Christmas) and the representative was extremely pleasant and helpful. I explained to her that I wanted to either cancel and repurchase at the new price, or preferably just receive a price adjustment for the difference. I'd only purchased the day before because I was under the impression the rug would be taken off the site that day and I'd lose out on it. She explained that because this was a direct manufacturer ship she couldn't cancel, but she placed me on a brief hold and spoke with her supervisor about approving a price adjustment. Within a minute or two she came back on the line and told me if I would call back after I received the shipping email they'd be able to refund me the difference. I got the email about a week later and to my surprise not only had the rug shipped earlier than the site stated it would, it was also set to be delivered the day I received the notification! I immediately called and spoke to a new rep who viewed my account notes and quickly refunded my original form of payment in the amount of the difference.

My rug is absolutely beautiful and I can't believe how little I paid for such a quality product. I also am extremely impressed with my customer service experience and will definitely shop with them again in the future. Well done, Zulily!

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Is Zulily legit?

Our verdict: Complaints Board's thorough examination reveals Zulily as a legitimate entity with notable strengths. Despite a 13% resolution rate on customer complaints, which invites a closer look, Zulily stands out for its commitment to quality and security. Clients considering Zulily should delve into its customer service record to gauge compatibility with their expectations.

Zulily earns 91% level of Trustworthiness

Perfect Trust Endorsement: Zulily achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Zulily. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Zulily has received 20 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Zulily has registered the domain name for zulily.com for more than one year, which may indicate stability and longevity.

Zulily.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Zulily.com you are considering visiting, which is associated with Zulily, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Zulily website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Zulily has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 13% of 174 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Zulily protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Zulily. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Deep discounts on top brands
    2. New deals daily
    3. Variety of products
    4. Easy-to-use mobile app
    5. Flexible payment options
  1. Cons
    1. Limited return policy deters buyers
    2. Shipping can be slow and costly
    3. No consistent inventory, hit-or-miss deals
    4. Customer service complaints common
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Zulily Very good company to deal with but

I have order over 60 items so I have learned a lot about this company. Biggest thing to know is READ SIZE CHART before you order. You are ordering designer clothes and a few companies say they offer a size 3X BUT IS ONLY A SIZE 18. The quality has always been very good and true to form! Also you can NEVER SEND ANYTHING BACK. But customer service will return your money if it is the wrong thing or wrong size. Also if you ask they will also return your shipping charges and may give you a courtesy gift of money (remember ask!). Yes sometimes it take quite awhile to get the product. Only one time they over sold the item so order was cancel. One thing I like, if out of product you can be put on a waiting list and most times within a few days it comes back in. Things are only available for 3 days so order when you see it & must pay to lock in the order. Love the one time per 24/7 shipping charge. Beware order one thing then come back and order the rest (I order a few things & my shipping charge was more than the bottom line of shipping cost.) Their time runs from 3:00am-2:59am ET time. The place is in CA. SO I SAY GET! IT IS REALLY WORTH THE SHIPPING TIME (has never been over a month & that was only twice. Most times are around 2 weeks.)! The cooking tools are so neat because I don't find a lot of them out in the local stores and if so cost so much more. PLEASE TAKE TIME TO READ WHAT THE COMPANY HAS TO SAY ABOUT THEIR PRODUCT. I have bought purses/shoes/dresses/jewelry/pants/kitchen tools/household goods/school supplies & etc... When you still have questions about the product you can always go to the product company. I have always found that you are paying so much less than on the product companies site. I sure hope I have answered your questions but always remember in doubt don't order because you cannot return it. However you can always donate the product to places like GOODWILL and get a tax write-off if it doesn't fit. Got wrong thing twice so learned the customer service system. Was offered and given the shipping cost & courtesy gift. PS: They speak English! Don't forget ask others to order on this system for your free gift when they order.

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Zulily LOVE LOVE LOVE zulily

I've been ordering from zulily for the last year (May 2014) and have had an overwhelmingly positive experience. I just looked in my "Closet" on the site and counted 148 items that I've purchased--which may mean I have a problem, but that's neither here nor there.

Out of those 148 items, I've had 2 instances of cancellations, and 1 item which arrived damaged (cosmetics--I let them know it arrived broken and it was refunded). 1 pair of $10 shoes was too snug. 1 pair of $13 "jeggings" was unfathomably too small and 1 dolman-sleeved tunic was massively, massively big (but I admit I don't think I looked at the size charts so my fault). Otherwise, I have loved everything I've gotten from there, and have been exposed to some awesome small brands that I now follow closely.

Here's the thing: are returns nice? Yes, absolutely. But the reason that zulily offers such low prices on things like TOM'S and Levi's and Crocs and other unique boutique vendors is because they don't provide returns. A returns program is extremely expensive and in the end you'll end up paying more for every single product you order to cover some other customer's exploitative returns.

Secondly, is timeline for them to ship your package after you order it inordinately long? Absolutely! Compared to every other e-commerce site, YES. However, that's again why they're cutting the prices by 30-80%--they don't mark the prices up to cover overstock.

That said, here are my tips for success on zulily:
1. Review the size charts carefully and know your measurements. Be wary of juniors sizing on clothes that may appear to be women's sizing.
2. If there's not enough information/pictures, or the quality is questionable, you owe it to yourself to not risk it.
3. Plan ahead and pay attention to the shipping timelines that are listed on the site. Don't bother if you're buying that cute dress for that wedding that's happening in 3 weeks, it's not worth the stress of not getting it in time.
4. Research items on another site (like Amazon). I often read all the reviews/look at additional pictures on other sites, and then take advantage of the screaming deal on zulily.
5. Call Customer Service if you ever receive something that was wrong or defective. They will always work it out for you.

Good luck!

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Zulily Love zulilly it's fun n great [protected]@great prices love shopping zulilly!

I love zulilly. When I 1st saw it online and having to register, I didn't like that but actually that's important because on any site to save items in a cart you have to register w them. Once I did, I didn't realize when you see something you like you better buy it then.
Then go fast on zulilly. I ordered shoes in summer and it's a perfect fit. And I'm hard to fit, wide foot
Then before Christmas, I ordered several things for my lil girl and every thing arrived on time. As expected, quality items.
One issue I had was I had liked a lot in my cart and I accidentally hit submit button without realizing it and it went through to my PayPal and attempted to take out of my account. I got 2 overdrafts from my bank and I called zulilly and they were great. I removed paypal from my zulilly account and I highly recommend using child mode on Zulilly to prevent submit button accidentally being pushed on bottom of your list
Child mode is a # digit code before submitting order or making changes
Customer service is A+++++. Great service
An order I canceled, a doll arrived anyhow and I called them to make sure the cancellation went through. It had but items are sent directly from company that makes it zulilly does not stock items. Customer service said no problem keep doll, it's on them.

I compared prices before buying items and they are lower priced and some loved lil girl dress and clothes brands like jly the pug and Matilda Jane etc.
There are significant price discounts but buy when you see it or it may be gone. At Christmas a lot of items we're in 2 payments! Unknown brands on there for women. I wear 2 x n if you read on some unknown brands it gives you a size chart check it. A lot of x it says they run smaller and clothes in. Other countries often run smaller than in US
On known major brands great prices and fun unique items
It gives u wait times that's expected

On bedding sets n sheets
Some are cotton, Some are polyester, Some microfiber. I don't like microfiber or polyester
These items are cheaper. Walmart sells them too and I don't buy them at any place

The key is to pay attention to item descriptions and the size charts etc and realize there is shipping times from prospective companies etc
If you particular brands or categories, Zulilly will send you alerts wen back or back in stock
Categories and items often come back
Zulilly customer service is fantastic

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Zulily I am Glad to see at least a few people informed themselves

I am Glad to see at least a few people informed themselves ahead of time and did not have any false, preconceived notions about delivery times of their products they bought from Zulily.
I personally, have never bought from Zulily yet, (I will though in spite of so many negative remarks in reviews.) But... I NEED to say all this about that. Today, while researching the company, Zulily.com, I studied the site extensively, then ventured into the Zulily reviews on other sites. I found numerous complaints in forum comments and reviews about Zulily. I saw the same complaint over and over; THE SHIPPING WAIT!. So I went back to Zulilys policys and found that it is stated ahead of time quite openly that the shipping delays are something you just have to SOMETIMES live with if you want the very, VERY low prices. Most people, after viewing pretty pictures, only read sizes and buy now buttons, before proceeding with a purchase Online. Then afterwards when things turn out differently than their expectations, based on pre-conceived notions, they occasionally jump into some Online forum or review page and try to avenge themselves single handedly with sulky negative remarks. Sorry, but... as they say, "Look before you Leap." Timing is everything these days, so check the timing on EVERYTHING before you involve yourself, especially ONline.
Instant gratification has become an illness in humanity recently... to the point that some don't bother to read even minimal print on what to expect when purchasing from a new supplier Online then have expectations based on their own perceptions from past experiences. IN a nutshell, the main dissatisfaction appears to be based on the fact that many of these complainers did not look before they leaped. And THAT is mostly what I'm seeing while reading negative reviews about Zulily.
I will buy something from Zulily.com that I am not in a hurry to get, and what I need right now, I will run out right NOW, pay double and get it. This will teach me to think ahead concerning my needs. I think Zulily will continue to flourish and iron out all the many details that are required to make a giant runaway company operate smoothly. Its a great concept and the proof is in the pudding. I read today that Zulily.com went from15,000 members to 5 million within the same year. If thats true, then... Move over Mark Z, as in ZU later. Good for you, everyone at Zulily. Go for it and take your own sweet ZULILY TIME. (ironic Zulily?)

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Zulily Why I love Zulily

I've been ordering from places like Zulily and Tanga for quite a while and I've had nothing but excellent experiences with them.
These sites explain how they work--namely that their merchandise comes from other places, for a limited time, and is shipped when they get enough orders for an item. That's why they can sell such great stuff at such great prices. I'm guessing that people who complain about the slow delivery times aren't aware of this. Returns can be difficult for this same reason.
I've also read that descriptions for items aren't always accurate. I haven't run into this problem but I have found that some descriptions are incomplete. I always do extensive checks online for items I'm interested in on any website, so I haven't found this to be an issue when I'm shopping on Zulily. And I get incredibly quick and helpful replies from the people at Zulily whenever I ask a question about anything.
My latest encounter with Zulily is what has prompted me to write this review.
I recently purchased a Discovery Kids LED Marine Lamp from Zulily. I was so excited to find it and the price was spectacular. But the darn thing was broken. It lights up but the fish don't "swim". I contacted Zulily, not expecting much. Communicating with them on Facebook Messenger was a breeze, but admittedly, as I said, I really wasn't expecting much from them. I thought I would get, at best, a polite, "So sorry to hear that but we can't help you."
They asked for a picture of the "fish tank". It took me a while to figure out how to do it, but I managed to send them a short video of the fish that couldn't swim.
To my surprise, they wrote back within 2 hours telling me that they would refund my purchase price, or send another "fish tank", and they were adding a $10 credit for my inconvenience.
I wrote back to tell them that I would happily take the replacement and that I didn't need the $10 credit as I was more than happy with the way they handled my problem.
I'm delighted to report that the replacement "fish tank" is on its way to my house and they're giving me the $10 credit anyway.
I think the true test of a good company is how they handle things when a problem comes up. As far as I'm concerned, Zulily gets as many stars as I can give them. Their prices are always wonderful. The products I've ordered are all top quality. This was the first time I've ever had a problem with a product that I've purchased from them. The Law of Averages pretty much guaranteed that I would eventually have a problem with SOMETHING. But the people at Zulily were wonderful! Oh. BTW. I tried to include a photo of the "fish tank" but I'm too technologically challenged to figure out how to get the photo from my phone to my computer.

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Zulily I am a very regular customer of Zulily and have bought

I am a very regular customer of Zulily and have bought close to 100+ items. I have only been disappointed in maybe one or two, but both were my fault. A few things that will help:
1). Know and understand that shipping takes FOREVER! If you need something fairly quickly for a gift, don't get it here. I'm shopping now (in July, August and September) for Halloween, Thanksgiving and Christmas. I'll stop ordering from Zulily for Christmas probably in October.
2). Know and understand how shipping works. You pay once, then get free shipping for the day (or all weekend if you order on a Friday). Best thing to do is buy one small item to get the lowest price on shipping, then go back and order the rest of your items to get the free shipping. There are extra charges for bigger/heavier items, and the shipping is pretty steep - just be aware of that. I don't buy any of those items, as I can likely get them elsewhere for less or even free shipping.
3). You can get some fabulous deals and unique items you won't find anywhere else. BUY FROM REPUTABLE BRANDS. Or if you don't know the brand, look at all of the items they have for sale. If they look quality, they probably are. I don't buy as many of the clothes... more of the home products. I have never been dissatisfied with the quality of any of my items. And I've literally bought upwards of 100 things. Even the few clothing pieces I've ordered have been spot on size-wise and quality-wise. But I've bought reputable brands (Vigoss jeans, Calvin Klein and Izod for my son, etc.). If the brand is one that I've never heard of, I google it to see what it's all about. I've never gone wrong there.
4). I've never had an issue with customer service. Two of my items were cancelled for whatever reason, so they immediately refunded my money and gave me a $10 credit for each item. One of my items was supposed to be a set but only came with one. They immediately refunded my money and again gave me a $10 credit. I've been very impressed with every interaction I've had.
5). I am a huge online shopper. I shop around. I know what's a deal and what's not. Be an informed consumer. If I think a price is a little higher than it should be, I research it. Occasionally I can find the same item at a cheaper price on Amazon or elsewhere. If that's the case, I don't buy it from Zulily. Other times it's a steal. Or a product you can't find anywhere else. Those are the ones I snatch up.
6). Know that the good stuff is going to go fast and you may lose it. You can always add the missed item to your waitlist and hope that it comes back. Sometimes they do, and sometimes they don't. That's what makes it fun to shop - trying to purchase the last one available!
7). If you go in fully informed and do your research, just like anything else you buy, you'll love this site. I am a huge fan and will remain so for a long time!

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Zulily Ive reported missing item more than once, order shorts for under ***** but charged *****

Ive reported missing item more than once, order shorts for under *** but charged ***. Ordered sweater that looked stretched out, some poor quietly t-shirts, loose stretching. Some stuff that looked no where near what the pic looked like, few items ok but just ok. Charged late fees when I wasnt, the sizes off larges ran small like smalllll. Done with them.

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Zulily They offer guarenteed delivery (by) dates on some of their items

They offer guarenteed delivery (by) dates on some of their items. However, there is NO guarentee you will receive items by the stated delivery date and time. You will be told that it is not their issue but the postal service that is the issue. They will tell you that you can wait or return the item(s) and receive a refund. There is no compensation or anything else as a "guarentee". I would think that this would be false advertising.

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Zulily There are great products at great prices, Zulily lacks an appropriate shipping window and an acceptable return policy

There are great products at great prices, Zulily lacks an appropriate shipping window and an acceptable return policy. For example, I waited a month to receive a package and the item arrived broken. No option to receive a replacement and the credit offered was not to the original form of payment but a store credit. If you reach out to customer service, expect a form letter response. Deal with each company selling on Zulily directly, the peace of mind of dealing with a reputable company is worth it. AVOID ZULILY.

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Zulily I have bought many items from Zulily with little difficulty

I have bought many items from Zulily with little difficulty. However, I was in the process of buying two items that were almost sold out when I received an online message that security considered me a possible "bot". At that point, I was shut out of the site and received this message in response to my pointing out their mistake: Hello! Thank you for contacting Zulily. We have received your request, and we will respond as soon as we get back from spending time with our families for Christmas.Best Regards,Zulily *** I do most of my shopping online since the pandemic began but I've never gotten this type of response before. It seems that I'm not the only one who has had problems with what Zulily euphemistically calls "customer service".

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Zulily I would appreciate more info on their sourcing for items

I would appreciate more info on their sourcing for items. "Imported" doesn't work anymore. If it's made in China, I'd like to know.

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Zulily Please stop taking ghost orders out of my account

Please stop taking ghost orders out of my account. This is like the third time Zulily just takes money and doesn’t process orders. I love this company. But the processing and billing is a scam

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Zulily Make sure to have a printer at home

Make sure to have a printer at home. I found out when I needed to return a shirt that you MUST print a label. Since I do not have a printer I was advised to use a friends or go to the *** office and have them print the label, then go to the post office and drop off the package to have it shipped. I would not be able to hand write out a label under any circumstances. I really don't like the idea of using *** as a printing service so I can use the *** to mail and this is the first time I have encountered this. Just wanted you to know the lady I spoke with was tremendously professional even with my growing annoyance at this policy. The items I recurved are gorgeous although one is the wrong size (they are sending the correct size), and the other is too small and material I am not thrilled with. But those are my errors not theirs. I love their clothes both items are really pretty. I just wanted to post this issue as a warning for those who do not own computer printer set ups at home.

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Zulily I thought that I had given my review to BBB earlier this morning but I can’t find it

I thought that I had given my review to BBB earlier this morning but I can’t find it. So, my earlier review was not just blasting the “quilt” I had received (not even close to what I would call a quilt) but I was also angered by the companies return policy that would give me “store” credit. I was flabbergasted by the idea that I would ever purchase something from that company again; would any of us want a store credit with a company that makes poor quality products? Anyway, about an hour after I sent my review to Zulily I was contacted by their customer service and they offered me a full return on my card. This was quite a surprise simply due to the Zulily website- policy on returns. Anyway, I had already decided to give the bedding (quilt) away to a local shelter and was unable to take advantage of their return offer. What was amazing to me was that when I told the customer service rep that I could not return the “quilt” due to my commitment to donate it- they- Zulily-returned my money anyway. What can be said of this level of company service? I still have a set of sheets arriving and my Hope has returned that perhaps this company really is trying. I did not give this company a 5 star review because I am now leery about any future purchases and that in the end has become the point.

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E. Rowe
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Zulily has scammed me,I placed an order for some items using a gift card I got for my anniversary and they were all good, they were marked as in transit to zulilys warehouse and then suddenly I get an email today saying that my order has been cancelled due to MY request,WHAT REQUEST? The cancellation window was closed as they literally started shipping how could I REQUEST THAT? I have literally been scammed, my gift card no longer has any balance and I dont have my items. Calling customer support led to nothing,theyre useless. They keep saying hold on let me transfer you to someone that can help AND THEN THEY HANG UP ON ME. Now I dont know how you run your business Zulily but I dont believe you should train your support agent to LITERALLY HANG UP ON CUSTOMERS. This business is terrible and I dont know how they have an A+ on here, the had to bribe someone at BBB. As I can see from customer reviews,I am not the only one they have screwed over

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C. Johnson
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I stopped shopping with Zulily because of bait and switch. I took another chance and they have put the screws to me again. Worst company ever. Never again!?

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C. Moen
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I am very very worried. I was looking at skirts under various online companies. my procedure is to look and put items in a cart to reconsider what I might want to check out and then purchase 1 skirt... I had gone through a few times on different days and usually when you log off the cart is emptied so I started a 2nd cart with some same and some different ones. I did email Zulily to see if they were Cdn or USA when I live in Canada. it was no big deal from Deepa and they charge tax and under $20.00 there is no worries type of letter. I have worked for Cdn Customs Broker for 13 years and knew there are various fees so wasnt planning on ordering. the end of the day late I get an email thank-you for your order heading so I figured I guess the girl was trying to prompt me to order and ignored. April 26th, notice that my order is shipped and in 3-4 days I can trace it? I emailed Deepa and the other contact and asked name of who ordered as I hadnt and was very worried, got an apology that they were very sorry but had shipped. they charged me for 5 skirts and showed 4 skirts shipping and $8.99 shipping when Deepa said she'd cancel the shipping because of the error... how did they get my credit card, delivery address? I was and still am freaked out. I wanted to cancel my card but was told the would refund the skirt that they dont have in stock, but as of May 3rd it hasnt happened.. invoice $143.34 for some thng I never intended to order and wonder if they can check my computer or why this was shipped as an order. if they have a border office, for broker I wanted it stopped but can no longer get messages through to them, wiped out the 2nd cart, and tried telling them not to ship further but my emails are being returned as un read? have they folded or why and what can I do now? the credit card company waits 30 days to cancel if good reason. I am not getting any tracking information and wonder if I ever will get these items to return for a credit, which would mean I have to

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V. Hansen
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This company is just about as bad as it gets. The item descriptions are out and out lies. I was sent a necklace that was described as sterling silver. It wasn't. It turned my skin green. Response from customer service was that I only.had 2 weeks to complain. Too bad for me. It took me longer than 2 weeks to determine rhe description was a lie. Honestly, even if you find some good deals it's outweighed by all the garbage you get. I have also gotten things that were supposed to be leather and weren't. I would recommend staying clear of these guys

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Zulily I have purchased from Zulily MANY times overs the last 4-6 years

I have purchased from Zulily MANY times overs the last 4-6 years. I have never been disappointed with the quality of the items I receive and have been extremely impressed with their customer service and recommend them to everyone. I have only had a few issues but when I have they are easy to reach and have gone and above to remedy the situation.

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A. Kulas
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I have been ordering rom Zulily since they went into business. They make very clear what their return policies are. It is more expensive to return than to credit, plus so many dishonest people abuse this now that it is ruining businesses. Their prices are very low and people expect bespoke clothes for a few dollars. Also, they have size charts and people ignore them. It's evident that many of the karens complaining are childish brats. There are supply chain problems everywhere and they act like it is some failure on the part of a business. Please consider the source when looking at these remarks.

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W. Maggio
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I placed an order for two tshirts on December 17, 2021 for Christmas was supposed to be guaranteed delivery before Christmas. Delivery date was set for 12/24/21 & then on 12/23/21 was told it would be 12/27/21. As of today I still have not received the complete order and customer service won't do anything & keeps giving me excuses. Per their fine print it states they would do a refund but yet refuses to do one and keeps telling me I have to wait again more time. At this point I told them I just want my money back as it has been nothing but lies and issues non stop. I was fully charged for the order and just want my money back in full at this point.

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K. Lueilwitz
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Zulily-your return policy is awful and it is written in black and same size as all the other lettering that you don't really see- swimwear is not returnable. I've also been waiting almost a month for my order. How do you expect people to buy things and not try them on especially when you are an online business? I spent almost $300 on suits to try. YOU ARE DEFINITELY NOT ZAPPOS! I would like a full refund. I won't even open the items because I'm so upset at this policy. I should say I received two tops so far. But nothing else.

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Zulily I have been ordering rom Zulily since they went into business

I have been ordering rom Zulily since they went into business. They make very clear what their return policies are. It is more expensive to return than to credit, plus so many dishonest people abuse this now that it is ruining businesses. Their prices are very low and people expect bespoke clothes for a few dollars. Also, they have size charts and people ignore them. It's evident that many of the karens complaining are childish brats. There are supply chain problems everywhere and they act like it is some failure on the part of a business. Please consider the source when looking at these remarks.

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D. Roob
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Ive reported missing item more than once, order shorts for under *** but charged ***. Ordered sweater that looked stretched out, some poor quietly t-shirts, loose stretching. Some stuff that looked no where near what the pic looked like, few items ok but just ok. Charged late fees when I wasnt, the sizes off larges ran small like smalllll. Done with them.

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D. Reichel
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I've at least made three purchases from Zulily. My last purchase was close to $300 and came in three different shipments. I had two of them delivered and from those I had a few things I wanted to return. I still hadn't received my third shipment and it was taking a very long time, at least 6 weeks. I called Zulily customer service because I was worried I wouldn't be able to return anything because the items were taking so long and I wanted to wait because I had a feeling the item I was waiting for wouldn't fit either. So when I called them to ask if I would be able to return the stuff that didn't fit me, they said yes. They also told me that I could even return the two items from my older order because they didn't fit either. They could clearly see the dates from all my purchases and said I could return any items and that their is no time limit. All I would have to do is call back and give them a list of everything I wanted to return. I was shocked and so happy. I couldn't believe my luck so I asked them again about the time limit I had because I didn't want to be stuck with so many things that didn't fit. Again the person on the phone told me that I would be fine and that I can call back to return these items anytime. So when I eventually did, I was shocked again but this time it was because I was told that I couldn't return anything because it has been too long and is now past the return time. I felt like crying. I specifically called ahead of time so that this very thing wouldn't happen, and it did anyways. I now have $100 work off clothes that are so small I can't even put them on. I spent my time and energy trying to have this scenario be the outcome and because of the employees fault, it very much ended up being what I was trying to avoid. The employees are clearly not on the same page as each other or not trained or knowledgeable on the company policy. That or the straight up miss inform customers so that this is exactly the outcome. Where the customer is stuck with items they can't return so that the company makes off with more sales and more money. This was such a turn off for me that I will no longer purchase from them. I would have made so many more purchases if customer service wasn't so terrible. Now they will no longer get a dime from me. What a terrible way to do business. Also, sizes run so small, or super oddly. It's impossible to guess what size you'll be getting. I've also had them remove an item from my order before with no explanation email. This company is really difficult to deal with. It's too much a hit or miss. Not worth it at all.

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K. Hauck
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I ordered 2 sweaters XXL size, they arrived and were nothing near that size, more like a large. I asked for a refund, they said I had to pay $8.95 to return them, and then get credit, not a refund. I wrote to them 12 times, with no luck or help. Why should I have to pay to return something that is not my fault? Then I am stuck with having to spend my credit on more crappy items. They are horrible, bad service and no refund yet. I complained on their *** page and they deleted my posts!

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R. Schmeler
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I ordered quilts on Dec 04, 2018 I had not received them from them yet. I had emailed several times and was left ignored and now the have this time constraints within their business handling. I had done my part by emailing them throughout with no responses at all. My card was charged and had cleared while my package never got to me and now they said because its been too long that they basically had instilled a deadline on their own fulfillment?!?!I need my quilts or my money back ! Simple as that!

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Zulily I placed an order on Zulily's on line store for the Grayline Corner Helper Shelf on April 27, and for almost a week I

I placed an order on Zulily's on line store for the Grayline Corner Helper Shelf on April 27, and for almost a week I was able to check on my order through my on-line account then around May 3, I began to noticed that my order was no longer there, even when I would check on the status, If I checked on the order it self and put in 2020 a message would come up stating no status , I first called their customer service and was told that it was going to be shipped out on Monday May 4, then about Wednesday or Thursday which was May 6 & 7, I still had not gotten any kind of notice about tracking my package, so I called again and spoke to another customer service rep who said that according to their screen they could see my order and it was going to be shipped out, but like *** they were delayed, then on Sunday May 10 - on Mother's Day, I got an email from Zuliy's Customer Service Department stating that my order had not been shipped out on April 27, that if they would try to have it shipped out within the next twenty five days and if they couldn't then they would cancel my order and refund me. I was not only livid to say the least as this was a Mother's Day gift for my mom and when I called their customer service department for the 3rd time, one of their managers was very unsympathetic and could not explain why the order was not shipped out on the 27th of April and her excuse was they were short handed and they could not contact the seller, so I was able to find the same item on Walmart's on-line store, and then called Zulily's Customer service department for the4th time and it was then and only then that I was able to speak to a customer service rep who not only apologized for what happen but was able to put herself in my shoes and understand not only my frustration about this order but was also able to understand why I was so angry. I have taken a course in Customer Service and it was an eye opening experince for me, but it helped me to see that what I thought I was doing was giving good customer service when in fact I wasn't. What was interesting about this course was that it took real situations and problems that customer have had, and broke it down into a senario and showed how it was handled at the time and then how would we handle the same situation. In conclusion, I was never given any satisfactory answer as to why my order was never placed or shipped out on April 27 after I had placed the on-line order, all I was given was excuses from the first two customer service rep I spoke to on May 4, and either May 6 or 7th , and with the manager on May 10th, it was only the customer service rep I spoke to on the 10th who helped me cancel my order, but assured me that I would be credited the full amount.

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A. Haag
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Mar 06, 2024 12:02 am EST
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I placed order *** on 12/31/2022 for items SAFAVIEH Blush Three-Light Beaded *** and Shabby Chic Blush Velvet Diamond-Tufted *** Platform Bed Size: Queen. *** cancelled the Shabby Chic bed from my order due to not being able to get the item from the vendor and I was notified of this on 1/3/2023. I purchased the bed and chandelier to go together. Since I am now without the bed I want to return the chandelier (new in box). Normally I would not ask to return this item since it is listed as a non returnable item. I feel that *** should operate under a good faith policy to honor a return as I had no way of knowing they were going to cancel the bed when I purchased the chandelier on the same order. This is no small $ amount to just write off. The chandelier is $183.98 before tax and s/h charges. I have been in email communication with their resolution agents but they will not honor my request. I spend a good amount of money with the company. I do not abuse their return policy, nor do I return very many items. I feel this is a simple issue to resolve. I am not asking for anything over and beyond just being able to return the chandelier. Exceptions can be and are made all the time in business. I would like to be emailed a return shipping label and receive a refund for the amount I paid. Nothing more, nothing less.

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L. Rice
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Mar 05, 2024 7:43 pm EST
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In the fall of 2015 during a painful, stressful, and beleaguered period I purchased 20+ pairs of shoes, half of which crumbled or peeled the first morning I wore them to work, pair after pair. I'd purchased shoes before with no problem. My *** were shocked. No one had seen anything like it.PTSD is impossible to put in words, but the past several years was filled with trauma after trauma after trauma: caregiving, employment, illness, death, stillborn, depression, mental health, therapy. The crises were too heavy, too many, and for too long. However, Im counseled and challenged to address all post trauma; this one having been on the back burner. Its crucial to moving forward. Regardless of my *** the integrity of these shoes was not held up. The crumbling should never have happened. Why did some crumble and some did not? They were defective. I can't even find all of the picture.

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O. O'Conner
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Mar 05, 2024 3:03 pm EST
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Item purchased from Zulily on-line 4/27/22, which confirmed order via e-mail same day. Total order amount was $224.06. On 5/4/22, contacted *** via e-mail, as order had not been received by recipient (it was a gift) and credit card had not been charged. Then received two (2) e-mail notices same day that order had shipped and was on its way. Contacted *** via e-mail again on 5/15/22, and was advised via e-mail to "Rest assured that it's on the way." However, per tracking info, item was noted as having shipped 10-days prior and had been stuck in *** for 7-days. Contacted *** again on 5/15/22, and was advised to "wait until 05/21/2022 for an update". Yet on 5/16/22, received e-mail that returned item had been received & processed. I never requested return of item; that was unilateral decision by Zulily.On 5/18/22, two (2) credits to credit card posted: $211.54 (item) & $7.57 (shipping & handling), or total of $219.11, a shortage of $4.95 from that originally charged. Spoke with "***"/*** on 5/27/22, who advised that $4.95 re-stock charge was assessed, which could not be reversed ... even though I didn't return the item. She eventually transferred me to supervisor "***", who advised that "order was not cancelled, but was returned by carrier", again not by me. He also declined to reverse re-stock charge.Review of *** (copy attached here) finds no reference to re-stock charge, except with regard to return (which this was not), but does find reference to vendor agreement to credit for original charge in event Zulily cancels order (highlighted). Store credit was made available, but I declined to ever shop Zulily again. Am simply looking for refund of $4.95 inapplicable re-stock charge.

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M. Ryan
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Mar 04, 2024 5:11 pm EST
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On Jan 6th, 2023 I purchased 3 items from this company that never made it to my mailbox since the roads were washed out where I live and this made it impossible to deliver on Jan 10th. The shipping company OnTrac claimed my items arrived (yet also show that weather was delaying which contradicted), however that would be impossible due to the storm of Jan 9th & 10th that delivered 18 inches of rain to our specific area during that period. My items have now been "returned" (and Zulily has this info on file from OnTrac on their own site see screen captures) they insist I wait until they return to their factory before issuing a refund. I find this totally unreasonable since the packages never left OnTrac's truck, and their GPS would have alerted them of a closure of HWY *** several places and sheriffs closed both roads and would not allow entrance. Since the mistakes were on Zulily's end (my merchandise never arrived) I should receive a refund immediately rather than waiting for a convenient time in the future...whenever that is for those packages to arrive at wherever they were mailed from. Zulily's fine print in their agreement(s) do not include acts of God, or any such disaster events that a customer agrees to so they legally cannot retain my money for any reason, there is no basis since the merchandise never left OnTrac's delivery truck(s)Order # *** = *** Order # *** = *** Refund total: $51.44

Zulily Customer Reviews Overview

Zulily is an online retailer that offers a wide range of products for women, children, and home. The website has received positive reviews for its unique and affordable products, as well as its user-friendly interface and customer service. Customers appreciate the daily deals and flash sales, which offer significant discounts on popular brands and products. Zulily's selection of clothing, accessories, and home decor is diverse and constantly updated, ensuring that customers can always find something new and exciting. The website's mobile app is also highly rated, allowing customers to shop on-the-go and receive notifications about new sales and products. Overall, Zulily is a great option for those looking for affordable and trendy products, with a focus on women and children's fashion.

Zulily In-depth Review

In Summary: Zulily offers a unique shopping experience with a focus on providing a diverse range of products at competitive prices. The website is designed with user-friendliness in mind, and the company frequently updates its inventory with new and exclusive deals. While Zulily provides value for money and a variety of loyalty incentives, some users may find the shipping times longer than average. Customer service is responsive, and the company takes steps towards corporate responsibility. Overall, Zulily is a solid choice for shoppers looking for unique items and deals, though it may not suit those who need their items quickly.

Website Usability and Design: Zulily's website is user-friendly, with a clear navigation structure and an aesthetically pleasing layout. The site's visual appeal is enhanced by colorful images and a clean design. Mobile responsiveness is a strong point, ensuring a seamless shopping experience across various devices.

Product Selection and Variety: The range of brands and products on Zulily is impressive, catering to a wide audience with different tastes and needs. Availability of sizes and options can vary, but the site regularly features new arrivals and exclusive deals that keep the inventory fresh and exciting.

Pricing and Value for Money: Zulily's pricing is competitive when compared with other online retailers, and the site is known for its frequent discounts and sales. Membership benefits include access to additional savings and exclusive pricing, providing good value for money.

Ordering Process: Placing an order on Zulily is straightforward, with a simple and efficient checkout process. While customization options may be limited, the site ensures checkout security to protect customer transactions.

Payment Options and Security: Zulily accepts a variety of payment methods, catering to a broad customer base. Payment processing is generally smooth, and the company upholds a strong data protection and privacy policy to safeguard customer information.

Shipping and Delivery: Shipping costs and options are clearly outlined, though Zulily's delivery timeframes can be longer than some competitors. Packaging quality is consistent, ensuring that items arrive in good condition.

Customer Service: Zulily's customer service is known for being responsive, with multiple support channels available. The resolution of issues is typically handled efficiently, and customer feedback and reviews are taken into account to improve service.

Return and Refund Policy: The return and refund policy is clear and fair, though some users may find the process less convenient than other retailers. Refunds are processed in a timely manner, and the ease of making returns is generally satisfactory.

Loyalty Programs and Incentives: Zulily offers a rewards and points system that enhances the shopping experience for frequent buyers. Exclusive member benefits and referral programs add additional incentives for loyal customers.

User Experience and Satisfaction: Overall, the shopping experience on Zulily is positive, with many customers returning for subsequent purchases. Testimonials and user stories reflect a high level of satisfaction with the site's offerings and customer service.

Corporate Responsibility and Sustainability: Zulily demonstrates a commitment to ethical sourcing practices and has initiatives in place to reduce its environmental impact. The company's involvement in community projects shows a dedication to corporate responsibility.

Innovation and Market Presence: Zulily makes effective use of technology to enhance the shopping experience and differentiate itself in the market. The brand has a strong recognition and continues to grow, reflecting its solid presence in the e-commerce space.

Pros and Cons Summary: Key strengths of Zulily include a wide product selection, competitive pricing, and a user-friendly website. Areas for improvement are the longer shipping times and limited customization options. The company's commitment to customer satisfaction and corporate responsibility are commendable.

Final Verdict and Recommendations: Zulily receives a positive overall rating for its diverse product offerings and value for money. It is particularly suitable for consumers looking for unique items and those who appreciate loyalty programs. Shoppers in need of quick delivery may need to plan accordingly. Tips for shopping on Zulily include signing up for the newsletter to receive exclusive deals and checking the estimated delivery dates before purchasing.

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