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Zulily Customer Care Service

Zulily LLC

2601 Elliott Ave STE 200
United States - 98121

Customer Support Phone Numbers

+1 206 724 0534 0 0

Zulily Complaints & Reviews

Zulily / Shipping charges that were supposed to be free

Lawanda Burris on Feb 12, 2017
I placed an order and it stated that my next order would have free shipping...so I stared placing my next order and it said that there were no free shipping with this order... its the same item but in different color so i know there is not a different in weight of item to charge me...

Zulily / Do not buy from them, you will regret that!

Cathy on Jan 30, 2017
I've purchased a dress from this store and my item was shipped to the wrong address and these thieves did not care! Instead of helping me they claimed that it was all my fault. I have no idea where my dress went to, they refused to give me the address and when I demanded my money back they...

Zulily / ORDER# 740923698

francyne Handshew on Jan 28, 2017
I have contacted your company several times for a return label, as simple as that and two of the reps said they were sending me one via email which I never received and then I was advised that one would be sent to me via USPS on 1-20 by a reps name of Akesia T. and to this date have not...

Zulily / Item 43166721

Cheryl Preucil Stone on Jan 15, 2017
Item was ordered December 2nd and meant to be a Christmas present. Arrived January 14th. Image our dismay then the item was not at all as expected. In the photo, the item had cute black buttons up the left side and was a straight cut. What we received was very short (even though we ordered...

Zulily / Delivery

not_happy on Dec 27, 2016
I ordered 2 shirts on Nov. 29th it is now Dec. 27th and I've got nadda. What is with this "code" in tracking information: 23 Dec 2016 16:00 Order Dispatched - Location: HK HKG ? So now I know that at 4PM on the 23rd of Dec. my shirts left somewhere. From the other review...

Zulily / Just don't!

MariSvizec on Dec 9, 2016
This horrible company Zulily sent me wrong size clothing and refused to do anything about that! When I received my items everything was extremely tiny and looked like it was made for children. I contacted Zulily right away and sent them pictures but they claimed they had no idea what I wa...

Zulily / Clothing being shipped

nancybbutler on Nov 12, 2016
I ordered a blouse on October 10th it's now been a month since my order. This is not acceptable I don't have the product yet. It will be spring before I can wear the product. I will not order from your company again. If I don't like the product I certainly will return it. ZL29EA7DF7 ...

Zulily / Merchandise, clothing

JenSwaff on Nov 9, 2016
I thought I would try these guys out. Been trying them out about 3 times over the past 6 months. First order got my shirts and they were poor quality. Horrible lead times/shipment times, ordered multiple times and have to wait several weeks for delivery. Also had a shirt on back order and...

Zulily / Substituting inferior products

KN#$% on Oct 20, 2016
I ordered a cute, top that was gathered in the front for $24. What I received was a plain t-shirt. I complained and asked for a refund, so they shipped me another plain t-shirt, without my consent. I complained again and asked for a refund and they gave me a credit of $10. Sorry, no refunds. My order number was: 239727405.

Zulily / Leapfrog tv and games

kristenw on Oct 6, 2016
first off ive had nothing but great experiences with zulily. i purchased a leap frog tv and extra remote with games for my sons birthday and the games keep crashing, its aweful my kids keep crying about it and leapfrog customer service and support have not helped whatsoever. they said...

Zulily / Cancelling an order

Cgdpj536jen on Sep 15, 2016
I ordered some sheets from here. I tried about an hour later to cancel it would not let me. My thought was that the order was processing and I needed to wait for a new status. I kept checking the status for 2 days and still I was unable to cancel my order through my account. I emailed...

Zulily / Dissatisfied customer

Nina Harvey on Sep 11, 2016
I placed an order on July 22, 2016 for two women shirts, I received one the middle of August and the other one was supposedly at Zulily ready to be shipped. I call Zulily to see where the item was...they didn't have it in stock!! I had not been notified of this at all. I cancelled the...

Zulily / Shoes - merrell

cperticari on Sep 2, 2016
I bought two pairs of Merrel shoes from Zulily, I guess the prices are that good cause they have defects. The hiking boots, the inserts slide back almost out of the shoe, easily fixed with some glue, but the tread on the bottom squeaks on every type of surface. I bought some slip on casual...

Zulily / Zarine comforter set

Joyce Dehart on Jul 2, 2016
I will never order another thing from Zulily again. I ordered the zarine comforter set and it got here today and had kind of an order. I washed the set and the order was worse. I washed it 3 times and not only does the comforter stink like skunk my washer and dryer now smell. I did two...

Zulily / "Original price" claims

Arctickat on Mar 24, 2016
Zulily, As a customer, who has spent thousands and thousands of dollars a year on Zulily, in the past, I am writing you today to caution you, as a company, so that you don't turn off paying customers, like myself. I write this letter in love for Zulily, and also because I am compelled as a...

Zulily / Horrible quality!

Lasma34 on Feb 24, 2016
I was so disappointed when I received my items. I ordered two bras and one dress from Zulily. Items I received were of a poor quality, the material was absolutely rubbish. I ordered bigger size, but everything I got was way to small for me. I wanted to take everything with me on my...

Zulily / Very disappointed

Nora on Feb 19, 2016
I ordered a lovely necklace from Zulily as a gift. When I received it I was extremely disappointed with the quality, it was very poorly made and arrived broken. So I immediately contacted customer care, sent them pictures and asked for help. Their rep was really nice and polite, but...

Zulily / Trying to close my account!

Esmo97 on Feb 18, 2016
I purchased some things from Zulily but wasn't impressed. Everything I received was of a poor quality and some items were even damaged. So I decided to say goodbye to Zulily and asked them to close my account. They said my account would be closed within 48 hours, well, that never happened...

Zulily / Poor quality

Tossy on Feb 5, 2016
I ordered cute shoes from Zulily and when they finally arrived I was very disappointed with my purchase. The quality was great, shoes looked exactly the same as it was shown on their website, but the size was incorrect and the shoes did not fit. I decided to return the shoes and contacted...

Zulily / Shipping is not free!

Taranett0 on Jan 29, 2016
I ordered some items from Zulily and did not receive anything yet. Their website also said that shipping is free, but when I checked my credit card statement it showed that I was charged a shipping fee. I tried to contact customer service and sent them several messages. But every time I...

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