Amazon’s earns a 1.2-star rating from 2062 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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seller account suspended
i was a seller on amazon. i went to check my orders, when i had a email saying my account was suspended. they said it was linked to another account that was suspended. i do not have nor have i had a account that has been suspended.
i called customer service. they said to email the performance team. i did they responded saying if i emailed them again they would not reply. so i called the corporate office only to be connected to a answering machine. left message but never got a reply. so i wrote 3 letters to the corporate office. and again no reply. i had a good seller rating.
so i tried before posting here. as you can see amazon does not seam to care about there sellers or buyers. and these are the ones who put them where they are at. without them then they would be no amazon.
they would not even let me download my invetory list.
seams no one checks behind there emploies as if they did. then they would answer your emails instead of just deleating them, or just erase your message off the answering machine. maybe they just connect you to one that does not even record your message you just think it doesbruce
got used game. scratched. useless.
bought a used playstation 2 game starwars battlefront 2. was scratched. wouldnt even read in playstation.
I agree:
www.woodburybulletin.com/content/twin-cities-man-who-feced-stolen-goods-sentenced-prison
I sold to them several times, and most of the time the quote is not what you get. Recently they said they didn't receive my $135 order. I didn't know until recently about their history of theft. ^ Needless to say I have filed theft charges with local police and Postal Inspector in Saint Paul. I had tracking and it showed delivered on 7/08/2013. I also contacted their local post office and was informed the package was delivered to the address I provided from my click-n-ship label. Anyway, after extensive research, I can't believe I got paid at all. I also realized on a lot of review sites that the few positives are mostly from Lydia(mx123) going by the username "ronmel"...lookup on whoismind.com. I couldn't believe everything I found, DO NOT SELL TO THEM
restocking fee
I ordered a book which was not what I expected. I contacted amazon & rranged to return the book immediately. It was a brand new book that I bought directly from amazon.
Imagine my shock when I received the total of my refund amount. On a book that cost over $16 I am getting back $4.
Besides high shipping ($3.99 media mail) they charged me over $8.50 restocking. This is a new fee which is not mentioned anywhere in their refunds policy.
Receiving $4 bck on over $16 means it cost me $12 + to make a mistake, which I will not be making gain with this formerly honest company
Buying things online is very slippery. Most consumers buy online for the convenience and the supposed ease of the transaction, free shipping, easy return policy, etc. I recently ordered from Amazon for what I thought was a complete drum set. What I received was totally useless and very costly to me. The reason I say slippery is that this is never advantageous to the customer but the company. Since I was a newby at purchasing things online I got took. This could have been avoided had I simply taken the time to review the contents of the box prior to committing. The thing for me is this, I got too excited about getting this and actually having the money to get it. I thought I was being smart. I did reviews of different kits in my price range, what they came with and how to custom fit one for my needs. I finally decide on one. My problem was that I looked at the picture and not what it actually came with. I should have known something was up when I got 1 box. Im like how does all the stuff that I seen in that picture fit into 1 box? It didnt. I realize Im being long winded but bear with me, its a process. Anyway, I contact Amazon and tell them I dont want what I recieved because its not what I thought I paid for so they told me to contact the dealer that it shipped from concerning return policy. He ended up emailing me cause Amazon alerted him. In his email he stated that he was sorry about the misunderstanding and that I could return it at my expense. I will get to that in a minute. He also stated that he tried to tell Amazon that the picture they posted would confuse someone (me) but due to red tape and because the company is so large that they would not listen. Now to the return fee. When I ordered this thing I was like, man I want it now! So I pay for expedited shipping, $62.00. The thing is I was supposed to get this within 2 days, in reality it took a week. Free shipping would have been a better choice, huh? So all in all shipping wise I paid $124.00, that went bye bye. After all this I get an email that states I will probably incur a 20% resocking fee. I was livid! I send them an email that says that they are certifiable and Im not paying for the shrink. But guess what, another $163.80 got took without even a courtesy reach around. This fine lady, her name? Restocking fee. So a total of $287.80 was gone. I went through BBB and they responded with the usual robotic speak, bit with a twist of the ol sarcasm. "If we are selling car mats and use a car to highlight the product, u certainly dont get the car." Really?! Maybe thats why I got a nasty look from the model at the last car show I went to. Oh, and guess what? Remember that problem the dealer had with the picture and the red tape? Done. According to Amazon's BBB response they removed the photo at the customers request. Thanks, though I never requested it. See right after I emailed the dealer about my problem I went back on Amazon and searched for my drums and the whole kit was gone. Now what was replaced when u typed in the searchwords was what I received, half a drum set. Thanks Amazon! Do yourself a favor at the very least dot your tees and cross your iiiyyyeees! Do you know that the same set that I wanted I could have got complete at the same price on other sites? Dont worry I slapped myself in the head.
Simple if you purchase an item make sure that you want. There should be no reason to put an unnecessary inconvenience on the seller when in fact he/she (i hate PC) delivered your product. So serves you right that you had to pay a high price to return the item now if the item was defective or damaged then i will think differently on the situation.
won't honor payment method
I placed an order with Amazon.com for the tv and selected the electronic check method of payment on August 27, 2008. Amazon received an authorization from Telecheck, but cancelled the transaction. After contacting customer service I replaced the order on the 28th and the same thing happened again. Their reason was that my bank would not validate my billing address. I contacted my bank (small local bank) and they had received no inquiry from Amazon. I went on working with customer service at Amazon until yesterday- we added notes that provided the proper phone number for my banks, the manager's names, and after almost 3 weeks of cancelled orders Amazon finally told me they weren't actually doing anything because they were a global company and didn't have time to mess with these things. I feel that if they aren't going to honor a payment method for purchases of a certain amount, then don't offer it or at least be honest with the consumer and tell them to take their business elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you live in canada or any place other then the U.S. they wont honor your order. Just like I am going through a problem with them paying me money they owe me for work I did for them. I'm american living in Canada and they wont make payment to my bank. Just because it isnt a American bank account. they also have been telling me that I have to have an American drivers lisense. or I can get one of their gift cards i cant use on one of their international sites. LOL! I gave them thirty days to send me a check. Now for me to wait. If i don't get my pay I will be turning them in. really the people at Amazon seem prejudice to me. Look up what they have done to others in the past. btw, Anyone that has proof and wants a word in on things that Amazon has done. Send me your information. Absolutelywoman2@gmail.com. I might make this very well known what Amazon is doing. really truely Amazon is doing wrong to others.
They then play merry go round and the customer is humiliated by showing your cart. It is my wish to browse items and whether they are Heidegger or what ever. I am entitled to see the website. If they do not deliver, getting a refund is a problem. They cannot walk away just because the item was sold by a third party seller who can make the customer look like an idiot. What can poor agents do? They answer telephone calls and cannot act on the company's behalf!
Very worrisome and the once the customer is hooked there is no way out. The company shrugs its shoulders if it is a third party seller and there is nothing the customer can do. The seller is the king here.
duplicate orders-beware!!!
I placed an order on Sept. 24, 2008 for 2 DVDs and 2 books. I received a confirmation for 4 orders but I didn't check the body of each e-mail, only the subject line. Today I received in the mail 2 of the same DVDs from the same company. In speaking with an Amazon.com representative, they said I clicked the "One click" order button twice. Now, I kow it might be possible to do it once, but not twice! And it would have been by accident, anyway. So, I have 2 sets of DVDs ordered - one already here and one enroute. I may be able to cancel one if it hasn't been sent yet but the one I received, I have to absorb the shipping/handling fee if I return it.
My advice for anyone using the Amazon.com "One Click" order button, check the status of the order within 90 minutes and make sure there isn't a duplicate - if there is, you can cancel it. Also, check the body of your e-mail for confirmation of each order and specific titles. Especially when you are ordering more than one.
I ordered one DVD on Sat night. Since then, the same order has been placed on Sunday, and again on Monday. How can you check within 90 minutes if you're not even on the computer?!?
They told me to turn one click off. I've used one click for several years with no problem.
unshipped & undelivered paid for item
On November 16, 2007, I sent a $99.92 cheque to Amazon.com as a payment for two books I ordered. After about 7 weeks, I received only one book. Since then I've sent e-mails, letters, and even a registered letter personally addressed to Amazon.com CEO.
However, all my messages have been totally ignored. No reply explaining the cause of this unfortunate error for which Amazon.com is the sole responsible has been issued up-to-now. I said 'unfortunate' because I urgently needed the book to hand over a research proposal.
I've all the neccessary evidence and I 'm fully responsible for what I'm declaring.
my order reference number: [protected]
i agree with you pal, as amazon.co.uk is now problematic and now solving issues relating to underliverd items. i was also delivered a fake item by third party seller at amazon.co.uk but uptil now have't got my money back. i am stuck in between now.
amazon treats her faithful customers of many years like dirt - buyers beware!
I have been an Amazon customer for more than 7 years, with purchases of more than USD$8000 yearly (all purchases are recorded either via email or print-out Amazon account summary). The reason I am writing this review is to expose what Amazon does to her faithful customer.
I make purchases of at least 20 to 30 books in each order several times a year, so I do consider myself a “big” customer of Amazon’s (let the reader be the judge). The reason I make such regular purchases is this - I am doing research and require books for my papers. Besides, I am a bibliophile and an avid book collector.
The quality of Amazon packing has progressively deteriorated over the years. In the early 2000 (i.e. from 1999 to 2003), Amazon shrink wraps my books for delivery. In the last few years, the packing has decline to such an extent that, several books were simply thrown into a box – sometimes with nothing and sometimes with a plastic bubble on top – and the books were shipped all the way to Asia with such flimsy packing. Imagine 10 books in one box (the orders of say 30 books were often split into a few shipments). What do you expect to see when the books arrive?
Needless to say, there are badly damaged books in every shipment.
I never requested for replacement of books with minor damages i.e. slight dog-ears, little dents, or even a mark here and there. Thus far, I have only requested for replacements when the damage is substantial i.e. numerous dog-ears, dents to corners of books, torn covers (even torn hardcover jackets), or crushed pages.
Apparently, Amazon dislike customers asking for replacement, even when customers were to send back those damaged items. Recently, I asked for a replacement of a damaged book which was an expensive item. The damaged book was sent back to Amazon, but Amazon sent me another damaged book as a replacement! I do not know if the damage was due to transport or originally there, but the book had dents, crushed pages throughout, and markings.
I therefore requested for a second replacement for the damaged book. But this is what I received from Amazon in my email the next couple of days:
Email from Amazon Management:
Date: Wednesday, 27 August, 2008 11:03 PM
Hello from Amazon.com.
A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.
In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.
Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.
If you require additional assistance, or have any concerns, feel free to contact us directly at mailto:[protected]@amazon.com.
Please do not contact regular Customer Service again, as they will no longer be able to assist you.
Regards,
Account Specialist
Amazon.com
With the aforementioned email, I can no longer access my Amazon account. What’s more, all my standing replacement orders and credit card details were frozen and taken by Amazon (can’t I at least DELETE my credit card details? What about those well-known Amazon hackers who hack into accounts to steal credit card details?). What’s most frustrating is that – I cannot even log into my Amazon account to stop SPAM mails from Amazon from being sent to my email account.
This is what I wrote to Amazon after receiving the aforementioned email.
Date: Thursday, 28 August, 2008 12:06 AM
Dear Amazon,
Re: Closure of My Account After So Many Years As A Customer
1. I do not understand why you have closed my account without even discussing this with me. The alleged "extraordinary number of incidents" were not due to any faults of mine.
2. Take for example, the numerous paperback books I ordered. In order to prevent damage due to the packing of MANY books into one box, I have been splitting my orders recently (and PAYING MORE as a result) into lesser and lesser books. Go and check it out: it would be cheaper and more economical just to purchase all the books in one order. Instead, I choose to pay more and split the books up into several orders (like 10 orders). With each order, I have to pay a shipment surcharge. I am willing to do so because the packing is very poor, and the books often arrived damaged. The soft-covers were often placed into a box with nothing, or a simple plastic bubble. The books become damaged when the corners of the books rub/knock against the inside of the box or when the books rub/bang into other books within the box.
3. Hard-covers were more resilient to transport, but not all books come in hard-covers. Even so, I have hard-covers damaged every once in a while. Some hard covers had badly torn jackets.
4. Thus far, I have returned damaged items as instructed.
5. Furthermore, I had appealed to shipment (like writing to them) to pack my books well i.e. to wrap my books in a plastic shrink wrapper. Once in a blue moon I get books wrapped in a shrink wrap, but even so, the shrink wrap was done such that the corners of the TOPMOST book were bent inwards (due the to hasty shrink wrapping or carelessness). As a result, the book was damaged.
6. Other than the packing problems, I had no other complaints against Amazon. I never complained when my orders were delayed for months. I never complained when you say that a book was in stock, and when I ordered, you cancelled my order because there is no stock. I never complained when you cancelled an order because the price was allegedly a “mistake” (too low and couldn’t make a profit?). Why didn't you just pack my books properly? There were even times when I had to re-order the damaged book because your replacement book was damaged as well.
7. I am a book collector, and I will want my books in new or reasonable condition as I had indeed paid for NEW books, not damaged ones. I will accept the book if it has no dents, severe dog-ears, torn or bent covers.
8. Lastly, I have purchase books from you for more than 7 years, and have given you much business. You could at least DISCUSS this issue with your long time customer.
9. This is not the way to deal with a faithful customer of so many years.
Yours sincerely,
XXXXXXXXXXXX
Conclusion:
I would like the readers to be aware of how unprofessional Amazon is even with her faithful customers. Buyers beware!
Update:
Seems like the problem is widespread!
http://forums.slickdeals.net/showthread.php?t=908910
/URL removed/
http://forums.highdefdigest.com/blu-ray-bargains/50451-anyone-elses-amazon-com-account-get-closed.html
http://www.complaintsboard.com/complaints/amazoncom-c93533.html
http://www.epinions.com/content_442900319876
I place many orders at amazon as well. Mine are typically small orders of one-four items at a time. I have noticed that if my purchase is from a secondary distributor, then packaging and the quality of the items once received is less than I would expect from amazon. I have complained but have not heard back from them.
does it happen only to foreigh customers?
no complaints from customers within usa?
i agree with serious collectors, i too want my purchases well protected !
AMAZON should respect international customers and keep their accounts open as long as customers are purchasing
Amazon have become a disgrace. I have shopped with them from their earliest days, but not any more. Books used to arrive in mint condition tightly wrapped to a strong piece of cardboard. Now they just throw the books into a box, throw in some plastic air cushions on top and send it off. I am in AUSTRALIA. Virtually all my recent purchases from Amazon arrived damaged. By the time I got them, the return period had expired. As a previously loyal customer, I sent an email explaining the situation. I received an obvious cut-and-paste stock-phrase letter telling me to use the packaging feedback radio button, as if this in any way solves my problem! Emailed a goodbye letter, got back another reply from a different individual using the same stock phrases. Cut-and-paste is wonderful. Amazon, do not outsource to India. It never goes well. Goodbye Amazon. You were great in your day.
they closed my account and no refund
Here's what I received from them via email. — Hello from amazon.com. A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments. In the normal course of business, the occasional problem is inevitable. the rate at which such problems have occurred on your account i...
Read full review of Amazon and 136 commentsterrible customer service people create mistakes that cost us money
Amazon.com's supposed customer service is difficult to deal with. The Web site didn't offer the kind of help I needed, so I finally unearthed their phone number (cleverly concealed) only to talk with someone whose English was difficult to understand. He created a problem which resulted in my having to reorder. But following the "help" suggestion that explained I could combine orders (and thus save the shipping costs of the added item), I found that you can only do this if you manage to complete the "combine orders" in a nanosecond or less. If a minute elapses, you cannot combine orders. The second person I talked to was totally incomprehensible, and I really am not sure what we were talking about. The final result after a couple of phone calls, cancellations, reorders, and frustrating attempts to get the right book back into the order was that I had to pay shipping for a book that should have been on the first order (and thus not charged for shipping). Does Amazon perhaps seek out people whose English is so difficult to understand that customers wind up just hanging up and resigning themselves to do business elsewhere?
I purchased a refurbished ipod nano from Amazon. I received a very worn and used unit with no battery. Amazon refused to refund my money. Amazon is a flea market, they do not stand behind what they sell and do not care about their customers. If you buy online do not use amazon.
A lot of companies outsource their services, especially customer complaints. You are actually talking to someone in India most likely, hence the thick accent. Also, culturally people in other countries are not used to being able t complain or confront their superiors or bosses and find that Americans are not respectful enough of superiors or may be too whiny. I was told once that 50 degrees inside my house was not to be complained about. I immediately requested an American representative stateside to discuss my broken furnace. Politicians especially Republicans are paid big bucks by lobbyists to outsource our jobs and even our medical records which are read by techs and doctors outside he US. Our medical records and billing are done by India and other foreign countries. Talk about national security. All theses foreign countries know all about your medical history.
Essentially to hide in a cave and send out disturbing emails that you can't respond to. It recently happened to me. I received an email from an "account specialist" regarding a purchase somewhere in the past. Problem is, however, they lock your account and you can no longer gain access to fix the problem. The customer service reps are completely clueless and know nothing more than you do. To make matters exponentially more frustrating you cannot contact these "account specialists". You can't email them and you can't call them. Evidently, unlike the rest of the modern business world, these people don't have phones. Not even the customer service reps can connect you to this group of people. So, they lock your account and accuse you of doing something wrong. And, to push your frustration to a new level, you can't contact anyone to learn about the problem or attempt to fix it. Welcome to Amazon.com. Yes, this is how they treat their customers. Much like criminals. It's an interesting if not inept concept of operating a business. Guess what Amazon, you aren't the only merchant on the internet. In fact, there are plenty of competitors that understand how to properly treat a customer. Perhaps the loss of my business won't impact you much. But it's obvious I'm not the only upset customer. There's little wonder why your ratings are in the toilet. Similar to many other over-sized companies out there who have lost touch with the customers who support their business. Keep ignoring it. The marketplace will punish you accordingly.
I have had a similar experience.
So what IS Amazon's phone number for complaints?
I have a complaint, too.
Thanks
rip off
I only sold items on Amazon.com for a few days when the Seller-Performance Team at Amazon.com blocked my account. I found that I had included my email address in a seller comment which was breaking Amazon's policy. Then I agreed to their terms and they re-opened my account. Later the next day, someone from the Seller-Performance Team once again blocked my...
Read full review of Amazon and 46 comments
money stealing
In April 2008 we received order from Sheila M. for Panasonic PV-GS80 MiniDV Camcorder. The product was considered new-open box because the box was not sealed by the manufacturer anymore but the product, the camcorder was never used, therefore, brand new. Before shipping it to the customer, weve taken it out of the box and checked everything was ok and that...
Read full review of Amazon and 2 commentsfraud & scam
I read your post, this is a big problem. Is there any class action going on? If not, should there be? Imagine how much CASH, Amazon held by closing all the accounts. If you know anything, let me know. I will do the same. Selling on Amazon was my job, I would not have risked it for anything.
Lucas.
This is their scam, they con real businesses out of money, they wait for you to sell a decent amount then they close your account and keep all of your money! Amazon.com is a bunch of criminals who need to be jailed they are nothing more then thieves
I don't believe this came from you.
From: order-update@amazon.com
Subject: Amazon.com - Your Cancellation [protected])
Date: March 5, 2010 4:24:30 PM GMT-07:00
To: jgreenbe@u.arizona.edu
Dear Customer,
Your order has been successfully canceled. For your reference, here`s a summary of your order:
You just canceled order #[protected]
Status: CANCELED
ORDER DETAILS
Sold by: Amazon.com, LLC
yeah they did the same thing to me then held my money for no reason and they still holding my money 6 months later they are worse the ebay scammers!
I had my amazon account for years and have 100% positive feedback. I have recently opened a business and put a few products up for sale. After giving them few thousand of dollars in business in just 2 weeks they closed my account without telling me why. Impossible to get through to anyone other than regular reps who only say " I cannot help you". They fore thousands of dollars for 90 days after already being closed for almost a month. They do not provide any info at all! I have no idea what why or how. I am in the dark with frozen funds and no seller account. all i get is that its a permant action and any further account will be closed. as if im a ccriminal and black listed. i called a million times and sent a million emails to different department. Amazon is a complete fraud. They also insited i give them all my wholesale contacts with links on where i get my products as I was the cheapest price on their site. what a scam! I gave my customers better customer service than I ever got on amazon. I had all tracking numbers updated onto amazon, and replied to all inquiries the same day. all my customers are happy. The couple that received non working units I immediately replaced and they are happy too. I have NO disputes, no claims, no chargebacks, no bad or neutral feedback. I have NOT violated any policies.
Does anyone have any idea what the heck amazon is doing?
money stolen
We opened a Merchant Selling Account with amazon.com in February 2008. Over the two months we sold above 40 products through their website, however, we never received payments for those. In April 2008 amazon.com stopped our activity, in May 2008 we received an email stating out account was suspended. When we wanted to know more and resolve the problem, amazon.com ignored our effort and simply stated their decision is final and they will not even consider discussing it. Our money, of course, never made it to our account. When we reviewed our account statement we noticed amazon.com charged us percentage for each sale on their website, they automatically took the money from our account. We never got paid, we never got money for our products that got sold on amazon.com!
We tried calling amazon.com to find out what is happening only to find out the department taking care of such issues does not have a phone line, our only option is to email them and wait. So we emailed them. After a while when we’ve got no response, we tried emailing them again, still, no response.
Seems like amazon.com only knows how to take money away, once they are the ones to pay, there is no one to take care of it, no one to pay, no one to take care of the merchant!
Amazon is ripping off millions... but they still dictate the market. Something needs to be done. They always use the excuse that you did something wrong to block you. It seems this happens to the people that start to notice that they are losing money and all the hidden fee's. That in reality Amazon is ripping them off. Most people do not realize amazon has fee's etc... hidden. They make it complicated to see a true picture with their reports. Plus their shipping department take YOUR inventory to sell under the amazon name and then report it as lost.
Wow -- They need stopped. Boycott Amazon Sellers.
The bank issues you a statement credit after the card is issues, the discount doesn't apply directly to your order. Call Chase bank and verify that you got the statement credit. If not, then complain to the bank.
I purchased two items at Amazon omn Apr 8, 09 taking advantage of a $30.00 rebate using the Amazon card. On checking out I found that the 30$ promotion had not been applied. I called and after complaining the responder said he understood the issue and he would issue a one-time credit of $20.00. He also gave me an 800 number to call 2 days later to verify that the credit had been applied.
I called, there was no credit and an indian from india said he did not know anything about. The advertising was fraudulent, the purported credit was a fraud and of course the customer is left holding the bag.
Large companies can get away with anything. Advise to others (too late for me), watch your ###!
Prime membership and shipping
I order lots to books and dvds. I thought an Amazon Prime membership would benefit me. Amazon Prime promises 2 day service, but that may be for the first few orders. After a few orders, it was all downhill. I wanted 2 day delivery. Instead, it has been a major headache. After a few on time deliveries, Amazon decided to push me to the back of the shipping...
Read full review of Amazon and 97 commentsterrible customer service!
Amazon.com hides its contact number for a good reason. They don't want to hear from you. In my most recent experience, I painstakingly researched several records, items of clothing, and a computer that I placed in my shopping cart. This was the largest order I was about to place with them ever. The very next day, when I clicked my cart open it was empty. I have just spent 3 hours with various Phillipine and India operators, two of which closed the phone on me, another had me wait 20 mnts to access a supervisor who did not help. 3 hours of pure frustration.
Before doing anything, these people want the e-mail address, the name, billing address and the last 4 digits of your credit card to protect YOUR privacy! All this to find out why THEIR computer is malfunctioning.
Lets teach all these companies who forgot about proper consumer service a lesson. Let's take our business elsewhere. Dell's demise is benefiting Apple. Amazon will probably learn its lesson too late as well!
I tried to purchase "The Vikings, Complete Second Season" on DVD, but instead I was sent something to watch on the television. I do not want this item, and I will not pay for it, if it appears on my statement I will contact my account company and have it removed. Please correct this mess if you value my business.
buyer beware!
On April 27, 2008, I purchased the Motorola
HomeSight security system from Amazon.com. Once the order was placed I
was told that I would be receiving the security system from Axsecure.
I really didn't think that much of the notice because I believe I have
received other items from other sellers on Amazon's site anyway and so
far I had no complaints.
Doing business with Axsecure was a HUGE
mistake. I received the security system 3 days later and was shocked.
I thought this was great. WRONG! I opened the box to find NO receipt
for the security system and ONE confusing page on how to install the
software and what to do if the installation failed. In the meantime, I
am looking at the system and I find one piece that I am unable to
figure out what it is for. There was nothing to tell me what each
piece was, how to use them, or which plug went to which item. This is
the first time I have dealt with anything like this.
I have to
say at this point, I am wondering if I paid for a refurbished security
system and not a brand new one, which is what I paid for.
I
decided I wanted to return the system, so I tried to get information on
Axsecure. The only information was an email address. I sent an email,
but there was no telling how long it would take to reply and I wanted
to get the system in the mail ASAP. I called Amazon.com to ask how to
return the system. I figured that since I placed my order at
Amazon.com, they had some responsibility in helping me get a refund.
It
seems Amazon.com hires people all over the world to be customer service
representatives. I went threw language barrier after language
barrier. I had to repeat myself so many times that in the end I hung
up on the first 2 representatives. I kept asking for a supervisor, but
all the representatives would do was ignore my request for a
supervisor. I finally called a third time and told the representative
that I was not going to give her my information and that I wanted a
supervisor. At first I was told there were NO supervisors. When I
told her that not 5 minutes before, I was told there were supervisors
there, she then told me they were ALL busy. I told her I would wait.
After
2 minutes the representative came back on the phone line and told me
the supervisors were still busy. I said, I'd wait. Around 5 minutes
went by and the representative came back on the phone line and said
that the supervisors were still busy. I told her that, I was still
going to wait if it took all night because I had nothing to do anyway.
In less then 1 minute I had a supervisor. What a waste of time. He
cared nothing about my problem. He kept saying it was not Amazon's
responsibility and that I needed to contact Axsecure. I ended the phone
call letting the supervisor know that I was filing a complaint with my
State Attorney General's office.
I immediately went online and
filed my complaint with the Attorney General's office. While finishing
up with my complaint, I got an email from Axsecure. I received this
reply in bold, black letters:
sorry no returns on open items they have a tech support # its a great system
Had I been informed that there would be NO returning this item when I was ordering it, I WOULD NOT HAVE PLACED THE ORDER.
I
called Amazon.com back and I was now more than furious. I finally got
someone that understood English. I told her that it was against the
law to sell something WITHOUT informing the customer of a NO RETURN
POLICY. I told her I got an email from Axsecure stating they do not
have a return policy. She told me I was correct. Suddenly, I was
receiving customer service. She was extremely nice. At this point I
didn't trust her either. This representative asked me to hold while
she did some research. Amazon has a guaranty for satisfaction. She
was going to file a claim and issue me a refund.
I asked what to
do with the security system and I was told that I could either keep it
or send it back but was never given an address to send it to.
I placed a call to Motorola Homesmart and told the representative that the Homesmart system was a piece of junk. To my surprise he agreed. On top of that he told me that the system I purchased was OBSOLETE! Not only is it obsolete but if someone has purchased this item and needs a new CD, they are NO LONGER available and the consumer is out of money. Now I know why Amazon told me I could keep it if I wanted to.
In
the past I have rarely had problems with Amazon.com, but this time was
a real learning experience. You have to beware of ordering things that
are being sold by other companies. Before you place an order, call
them or email them and find out what the RETURN POLICY is. You also have to worry about whether or not you are getting an obsolete item. If Amazon doesn't know or
can't tell you how to find it on their web site (I was given
misinformation), DON'T place the order.
I
received a couple of emails from Amazon.com telling me how to check the
sellers return policy, but guess what? The information I received was
worth nothing because what I was told to do, couldn't be done.
The complaint has been investigated and resolved to the customer’s satisfaction.
Dead on that's exactly the customer service I just received from them!
The description of their customer service is dead on how they just treated me, plus there is way more to that Ive described in my facebook comment on them !
scam and fraud!
I searched the net for 'Canon PowerShot SD790IS 10MP Digital Camera with 3x Optical Image Stabilized Zoom' the best price I got was $229.95 from amazon.com so I naturally placed the order, received a confirmation and thought I was going to get my order in a few days. Well the next day I received this email: Greetings from Amazon.com, We're sorry, but the...
Read full review of Amazon and 5 comments
Not worth what I paid
On December 30th, 2007, I purchased the book "Stalking the Soul" online. The most inexpensive price listed was $79.97. Since the book had been recommended by Dr. Alice Miller and since the reviews were so "glowing", I thought I would be getting a textbook sized book or workbook-type book. I also expected a very high quality product for that price. What I got was a book that was poorly translated and which had basically no new insights for me. I also discovered to my disappointment that the book lists in the US for $22.00, representing an overcharge of $57.97. I have repeatedly emailed amazon and livrenoir to request the refund of the overcharge, so far, without success. The book is in no way worth more than the list price of $22.00 and they have no business charging more than that, if that, for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
scam and cheating!
Amazon send me an email stating that I had violated their policy WITHOUT telling me what policy did I violate. They blocked my account and withheld my money. Amazon customer service asked me to email [protected]@amazon.com and NO ONE has responded to my request of an investigation of my account? Amazon held my money and states that they will hold my money for 90 DAYS! But No explanation what caused that action? I have NO one filed claim my account on A-Z claim.
Without any warning or explanation of what is going on? Amazon decides to close my account and I cannot find any customer service at Amazon is willing to explain to me.
Amazon does NOT respect seller at all but takes commission from us.
Amazon does NOT respect buyers at all either, I have had this problem happen to me as an buyer on amazon, I am happy that their longer targeting whole familys but still I don't like this type of drama that amazon has picked to use, when they don't agree with you about an A-Z claim, and close your account because of it, even if you sent them an bunch of jpg images showing that the product was damaged from the 3rd party seller had sent you. also note I wish bing.com removes their amazon gift cards, I don't think they should support them anymore, I wish they would provide gift cards for book places like barnes and noble instead of amazon, or somewhere the buyer doesn't have to be afraid of the online store closing their account and acess to the gift cards that they earn by doing web searches for months at a time etc.. I hope you get my point here.
as an buyer and student buying books I had this problem while using their A-Z claims about gift card from bing.com sources, also not sure but I think they broke some califonia law on gift cards not sure, and again I don't plan on using amazon.com anymore myself, since I don't want them to cause my family any more problems then they have done so by this message to me, afterwards they reply with an different message and different subject back to me on this topic of closing my account, the item which got it closed was an used dvd set that had came damaged, that one item made it pass their A-Z claims limit I guess I was never awere their was an limit untl I got the message below at this point its too late, if they did break California law someone else needs to go after them for it, since I don't like this kind of drama, nor problems from the one item that clearly I will not see an refund to my gift balance since they closed my account, also note I am an learning disabled student that they sent this message to. my learning problems are in English and math subjects if your wondering about that.
Your Amazon.com account has been closed
Hello,
We have closed this account because you have filed A-to-Z Guarantee claims on an unusually large number of your orders. While we expect the occasional problem with an order, such large numbers of claims can suggest that customers are misusing our A-to-z Guarantee.
If you had open orders on this account, those orders were canceled when we closed the account.
Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).
If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.
Sincerely,
Account Specialist
Amazon.com
Item listed for $136.91 and was charged $169.70. #[protected]. Cancel order and membership immediately.
Lee Ray 111 Stamping Ground Rd. Frankfort KY 40601
Amazon has stolen my money. They refunded a customer of theirs that claimed the product did not arrive. I provided all the tracking and conformation as well as a copy of the USPS label that was created that clearly shows the person received the item. Amazon never responded to my emails and I closed all my listings and will never do business with them again. I too would like to inform any future sellers about the scam that AMAZON promotes.
Mike
evregreen9mile@gmail.com
Same thing happend to me today. Amazon has cancelled my selling account without any reasonable explanation.
If Amazon is questioning my integrity without any justification I do not want to do business with them and neither bring business to them. Therefore I have closed my Amazon account and I will never use their website again.
I suggest you all do the same.
I would file a complaint against them through the better business bureau or the state attorney general. It's what I'm about to do, if I don't hear from them about closing my account for no real explanation.
I bought a stainless steel pressure cooker 23 quart for 79.99. When my confirmation email arrived the charge was for 525.27. There were 5 more stainless pressure cookers in addition to the one I was trying to order... all for 6 quart pressure cookers. I did not order these items so I called Amazon and was informed they could do nothing because they were not involved in the transaction ?!?!?! I yelled of course you were involved as these 5 different companies are on your site and only Amazon has access to my credit card.
This is not resolved but my intentions are to refuse shipment. Also I will call my credit card company and tell them not to pay for this unordered merchandise. I sure hope this works...
AMAZON IS SCAMING SELLERS. MY HUSBAND WORKS FOR A LOCAL NEWS STATION & I GOING TO JUMP ON THE CHANCE TO LET THE WORLD KNOW .
My funds are also being held. I gave proof of everything, proof of all purchase, proof of all shipping, even proof from buyers who are happy playing with their purchases. I have no claims & 100% feedback. They will steal your money. I WILL ALSO BE WILLING TO GO ON A TALK SHOW.
Amazon restricted certain item listings from being sold during the holiday season. They did this without notifying sellers what items were being restricted and which items were not.
As an average user, I had no idea what Amazon.com policies were in regards to item listings. I usually sell stuff if I have it, on average a few times a year. Early this December, I sold some items on Amazon's listings. Amazon does not allow normal users to create pages, only to add seller listings in already premade pages under "NEW", "USED" and "LIKE NEW" conditions within these "other buying options" listings.
they closed my seller account, but not before suspending thousands of dollars of equipment that i have purchased is being held on amazon for 90 days! I have proof of everything, proof of all purchase, proof of all shipping, even proof from buyers who are happy playing with their purchases, while I am out of the purchases costs of these items, as well as the items themselves. Its like I've been robbed.
Yea amazon closed my account and is holding my money for 90 days, I have gotten no responses from alliance@amazon.com, I really need the money and I have no idea how to get it all they told me is Ill have it in 90 days. If you find out anything new about it please email me keep me updated
--Wesley
amazon refund nightmare
Well, I have shopped with Amazon for years and was one customer who spent a lot of money with them. I did most of my Christmas shopping thru them as well as gifts all year round. I never had a problem with them until now and did it turn out to be some mess! I ordered a camera from them on Dec 8th. I received it on Dec 12th and realized I ordered the wrong camera. I called Amazon and Mary was the person on the other end. I explained to her I ordered the wrong camera, that the mistake was mine and can I return it ASAP so I could re-order the correct one.. She assured me I could and sent an UPS shipping label to me. I then explained to her that I wanted to place an order for the correct camera and get it in time for xmas but that I would need the refund credited back to me before I could do that.
Needless to say, credits go much much slower than the debits! I asked if there was anyway she could expedite things for me. She advised me to get that return camera back out to her as soon as I can. A little while later I get an email from Mary saying: Due to the circumstances surrounding your order, I have made a one-time exception to our standard policy. For an advance refund.
I thought that was a great gesture on their part and I was praising Amazon! Indeed on 12/13 I went to the site and found under that purchase: refund settled; amount of $216.31 (minus shipping) refunded back to bank account and they sent me an email to confirm.
I waited a day and then re-ordered the correct camera thinking that the deposit from them would should be back in my account before they took the new amount out.
On Dec 17th I get a notice from my bank that I have an overdraft and I find out that Amazon never deposited the money back into my account. SO on the 17th I placed my first call and got Miah and after going over everything she advises me to contact Telecheck. Now, this just did not seem right to me. I didnt pay with a check and I didnt like the feeling of being blown off by her. I call Telecheck and after a long waste of time I find out they cant help me. So I call Amazon AGAIN and now I get Mary! Now Mary seems very helpful and assures me with a speech that this is going to be settled, not to worry, she will take care of this for me. She advises me to fax my bank statement to her for verification of bank fees and showing no deposit yet from Amazon and also advises me to call my bank and check on their end as she felt they could be holding things up for some reason (huh?) Yeah, whatever. One other thing: she is forwarding an inquiry to their billing dept to find out where the money went. She follows up with an email confirming her advice to me and ends with saying I will hear from them in 1-2 days. I faxed my bank statement and also called my bank and the manager did a search of their records and just as I had suspected, they had received nothing from Amazon. I call back a third time that day and got Reena and just asked her to update my status with a note that my bank is not the one holding up the money.
Well, I had received no communications whatsoever from Amazon and decided I was going to call on the 18th and see if someone could give me an update and see if anything is moving ahead here and making progress. Now I get a Ron who gives me that very same speech about being certain he could resolve this and leaving me all warm inside. I go over the whole story AGAIN and he then proceeds to put me on hold. He comes back on and tells me it's too bad I didnt get him from the beginning because he could have helped me then. Now, it's too late, everything is pending and everything right has been done on their part and there was nothing more to do. I was getting the blow-off! Oh, he says, one last thing, he'll give me a $30 gift certificate for my troubles. He'll get that off to me right away. Well, thanks for that gesture.
Dec 19th- no word from Amazon regarding anything, no money and no stupid $30 gift certificate. Now they are just adding insult to injury!
Dec 20th-called AGAIN got Angelo this time who gives me the very same exact speech but says it like he REALLY REALLY means it! reiterates all the same things to me: sending an inquiry to billing and now he'll up that gift certificate to $60 because he's really really sorry about all this! He makes arrangements to call me between 10 and 11 am the next day to tell me how the inquiry with billing goes.
Well, by 11:30 the next morning after getting no phone call from my friend Angelo, I call and get Alvin who makes me go through the whole damn story AGAIN and he proceeds to give me that VERY SAME EXACT SPEECH and I realize now with horror that they are all just reading a speech off a piece of paper. I get a chill from this. I ask to escalate this now and pass me along to a supervisor. After making me hold for 45 minutes (!). I'm pretty sure that I spent an easy 6 to 8 hours on the phone by now.
Now I get Kirk the supervisor! Now here's someone who should be able to get to the bottom of things. First I get that speech which she recites a few times during our conversation then makes me go over everything all over again! No one seems to pass on the info or read the notes that everyone tells me there are entering into the computer. Just wasting my time...
What do you think happened? After much pleading with her to please give me my money back before Christmas as I could really use it, she implies several times that she's suspicious about my bank being the problem, she will forward this to billing (this is the third freaking time I heard this). I told her this was done twice before without results and why did she think I should expect results this time? She told me she has friends in billing and she will get to the bottom of this eventually. Essentially, the supervisor offered nothing more than all the other people I talked to, she really blew me off and didnt even comment on the missing gift certificates. She wasnt going to go there and made that perfectly clear. She also made it clear that I wasnt going to get this money by Christmas and she didnt know how long it would take. Basically, I have been given a royal run around by this big company who have wasted hours of my time, cost me bank fees, took my money and kept it and didnt keep one promise any of them made to me. I am disgusted big time with Amazon and will do everything I can to publicize my story and embarrass them! Also, I paid with a credit card and am filing a complaint with them to recover my money as I dont think Amazon is ever going to give me back my money!
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently noticed that on my Prime Video bill that is paid by my credit card automatically that I was getting charged twice a month for both Prime Video and Roku subscriptions (which I was told by the representative was owned by Amazon). I had not been checking my credit card purchases as I should have and this had been going on for four months. I called and got a representative and he said he couldn't see where I was charged twice so he sent me to a supervisor. The supervisor once he realized I had my credit card statements in front of me acknowledged that it looked like that had happened and would refund the overcharges. The thing is, he acted like it was business as usual. They were charging me 10.59 twice a month for Prime Video and 8.47 twice a month for Roku Video. I had him cancel both subscriptions until this was straightened out and the rep said he would refund me the overcharges within the next three business days. This conversation happened yesterday so I'm not sure if they will follow through or not but it occurred to me that with their 1.5 million subscribers if they double charge a percentage of customers many may not even notice it if you are buying movies etc.. After looking up reviews for this and the problems other people have had I think I may be losing faith in the integrity of this company.
Every time I need to return a product from Amazon I never see the refund posted on my credit card even though they claim the refund was issued then I have to gather all of the information and mail it to Billing Disputes. I don't know why it is such a problem on their part, makes me not want to order from them anymore.
I purchase a hose pipe and as soon as we put it on the tap it split right down the middle been trying to get in touch with chinatera for a refund but can’t get any sense out of any one just keep saying I didn’t order any think .its come in on my statement I paid £12.99 for with a number next to it .
Its a business within a business. Cumulative amounts of funds being held for refund is a very large one. Each day they hold the cumulative fund is a lot of money being made in interests.
Sounds very familiar...the numerous calls with numerous customer service reps with all sorts of promises and nothing is resolved. Amazon simply sucks!
That is really bad service!
This is a game. The drudgery of trying to navigate their system is known to them, easy money! They probably make more money off of restocking fees and miscellaneous charges or holding the money than selling things. That's the new reality. Unmitigated Greed
I am having similar issues with amazon... I have been a happy amazon customer for years.. last couple of years.. I have had amazon prime... I have a business where we offer language lessons.. a student had a portuguese textbook.. I wanted to order the same book for my portuguese teacher.. I found it on amazon from a 3rd party seller for $35.. and a workbook that goes along with it for $26 from a different 3rd party seller... the workbook arrives.. the textbook didn't.. so I sent the email through amazon asking where my textbook was.. says it was delivered.. but I never got it.. they refunded my money.. the same day I found the textbook from another 3rd party seller "orange zebra"... few weeks later.. got a delivery from them.. I open it up.. it wasn't the textbook.. it was the workbook (for $26.. that I already ordered and received from another 3rd party seller)... but I was charged $53.49 for the textbook that I didn't get... I emailed the seller through amazon.. called amazon.. emailed again.. called again.. talked to several people who all told me different things.. sent me links for postage paid return address form to send the wrong book back.. long list of things to make sure you do to send this book back.. I had to call again.. (4th time).. to get the postage paid form.. finally got them to send me a link that worked.. printed it out.. put the return form in with the book.. taped it all up.. all good... few weeks go by.. I email orange zebra again through amazon.. and ask if they got the book back. amazon also sent me a number to contact "orange zebra"... I called.. it was an air conditioning and plumbing business.. I called twice.. finally in an email they asked me if I could send them the tracking info.. I didn't send it like that.. I just mailed it in regular mail.. so.. they are saying they never got the book back.. amazon then denied my claim.. I am not only out $53.49.. I don't even have the "wrong book" any longer.. zero.. nothing.. but out $53.49.. I am furious that I got ripped off.. I am afraid to order it again.. because I am already out $53.49... I had to call again.. and tell the story again after finding out my claim was denied.. this is terrible business for their part... I cancelled my amazon prime.. I am not going to give them $12.99 a month for nothing.. I have ordered thousands of dollars of items from them over the years.. and the first time I have a problem (well 2nd if you count the first book I never got).. they deny my claim.. I guess I wasn't meant to have this book.. and plus.. I don't have my $53.49 refund.. "do not order from"orange zebra"I think it is a scam.. the"wrong book"they sent me had a sticker on the back which said"goodwill $1.99"... so.. they got $53.49 for a $1.99 book (that's even if they got the book back)... wow.. I am in the wrong business..
Update: after writing to the president I received a call within a couple days and all was resolved. Was also given a gift card for all the problems.
I purchased a Samsung Electronics UN55MU6490 Curved 55-Inch 4K Ultra HD Smart LED TV (2017 Model) Order # [protected] Ordered on November 23, 2017. I recieved it on November 28th and it did not work. Only half the Screen would display. I called Amazon and started a return on the item and UPS picked it up on November 29th. The UPS and Amazon confirmed they received it back on December 4th. I was told that as soon as they recieved it my refund would be processed in 3~5 business days which would mean that according to what they said I should have received a refund no later that Dec. 8. Today is December 12 and I have called many times, still no refund. Very disapointed in Amazon.
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About Amazon
Amazon's success can be attributed to its innovative business model, which has disrupted traditional retail markets. The company's online platform allows customers to browse and purchase products from a vast selection of categories, including electronics, books, clothing, and household items. Amazon also offers a range of services, such as Amazon Prime, which provides customers with free shipping, access to streaming services, and other benefits.
In addition to its retail operations, Amazon has also expanded into other areas of technology, such as cloud computing and artificial intelligence. Amazon Web Services (AWS) is a cloud computing platform that provides businesses with a range of services, including storage, computing power, and analytics. AWS is one of the largest cloud computing providers in the world, with a market share of over 30%.
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Horrible, Amazon closed my account permanently because of a fraudulent buyer dispute. Didn't give me any chance to appeal, just shut down my account without a rhyme or reason.
I had to hire Auction Essistance here: www.auctionessistance.com/shop to help me get back on.
I just went through a similar situation today. A buy bought a tray of 50 disposable lighters from me. 5 weeks later he writes and says several of the lighters did not work and would like a refund. I said sure as soon as I receive his returned oreder I would refund his purchase (even though me refund policy states within 7 days). He then filed an a-z gaurantee claim stating the item was defective and that he had MS and was partially blind and could not go to the post office to return the item. I ran this by my local postman who informed me that on www.usps.com he could request a free postal pick up or he could call his local post office for a pick up as well. I added this to my appeal and Amazon ruled in his favor which was 7 days later (today). So even though it was 5 weeks later, I never got anything back, I'm out the shipping cost as it was free shipping, and now I have to give back the initial purchase money too. Talk about screwing their sellers.
Amazon is a cash machine and that's it. They suspend accounts and hold money so the interest can be earned. They have no human element to measure nor investigate sellers. It all appears to be a computer doing the work. There are to many suspended accounts every day for it to be a coincidence. I was booted for no reason that they could give and they even admitted to it. They need a federal investigation done on them as it looks as if they are just making a large chunk of money on interest from suspended accounts. We should not have to use backdoor tactics like ghost accounts. I am a honest retailer and will act as such and demand to be treated as such too. Nay sayers should do a search on it and see for yourself. Thanks for letting me rant as they owe me a ton of money.
I think Amazon & Ebay are the right place for buyers who wants to steel items and not pay for it, and that's because they don't check their identity by card when they register, like they do with the sellers. They should also kick them out if they lie about receiving items. If the item is late 2 days it's ok, we are not a machine we are human and if you buy from any large well known store you might have your item delayed and if you complain you will get nothing back and you can't do anything about it and you will go back to the site and order again.
And To AHUK you're are wrong about saying that Too many seller are quick to take your cash, because the items charged by the websites Automatically.
I agree with hg3300.
To "wil ro x" and "grahamk"
NO THE "###" IS NOT ASKING FOR A FULL REFUND! Do you people not even read? Willyrox, YOU didn't even ship the damn item until a week later but charged $35 for shipping! It SOUNDS like she upgraded the shipping so she would get it faster. You didn't provide what you promised and she got it too late. So clearly all she is asking for is the damn $35 back. and if that's too hard for you to understand, I'm glad you got kicked off Amazon. That's one less DEADBEAT seller.
and to "grahamk" don't be a ### yourself. If they kicked you off they had a good reason. Clearly you haven't read the emails carefully enough. It is clearly willyrox's fault for getting kicked off.
Just sounds like the ### wants it for free i had exactly the same problem with both Amazon and Ebay now im banned from both it just seems that they dont care about the seller only the buyer well ###em all im just gonna go stealth and maybe rip them off a little for pissing me off
Visit http://www.amazonstealth.com/ for a complete guide on how to get back on Amazon after getting suspended. Guaranteed new account with their eBook!
- Also there is more things that Amazon tracks besides cookies on your computer. Find out more by reading the eBook! Plus you can even get it for free on their site!
I fell asleep about halfway throught this post...
From what I see, you agreed to post something in a certain time frame and didn't bother rushing out to post it after the sale. That I find very unacceptable.
Too many seller are quick to take your cash, but when it comes to posting the items...they're not so quick.
Sounds like you deserve not to trade on Amazon sorry...
this is an email I had with an Amazon customer who gave me a negative rating
I was kicked out of Amazon because of bad feedback from this person. I attach email verbatim - you be the judge
Dear Margarita,
I don’t understand why you are so reluctant to return the item, and buy it elsewhere, if your shopping experience was so bad that you would tell the world not to buy from me. If that is truly your opinion you would embrace my offer and return your purchase.
To hold on to this purchase just because you paid for it, knowing that you will be fully reimbursed upon its return is interesting. Every time you will see this item, you will be reminded of the horrible shopping experience. Why not return it, and buy from a seller that will give you a positive shopping experience.
I look forward to getting your purchase back, and refunding your money ASAP.
Sincerely
Willyrox
-----Original Message-----
From: Margarita Duenas [mailto:mduenas@stanford.edu]
Sent: Monday, March 02, 2009 5:20 PM
To: Willy Rox
Subject: Re: Shipping inquiry from Amazon customer mduenas@stanford.edu
Dear Mr. Rox:
As I keep saying, I don't want to return the item. Since the item is mine now, I guess that I am allow to keep it. I am sorry that you feel that I should do what you WANT, instead of what I need.
I am entitled to my opinion based on my own experience. I wish you could understand this.
In regards, of " Why give the satisfaction of a sale to such an undeserving store?" my answer is quite simple: because I was charged for it already.
Please do not send me any more e-mails like this and try to remember that I am the costumer. I can see that at this point you and I are not going to agree on anything... If possible, I would like my refund. If you don't want it to give it to me, this is fine. $35 are not worth all this spam and distress.
I choose not to return the item so I wouldn't have to deal with this.
Please try to understand this.
Margarita Duenas
Research Financial Manager- Math Department 450 Serra Mall, Bldg. 380 Stanford, California [protected]
Phone: [protected]
E-mail: mduenas@stanford.edu
Willy Rox wrote:
>
> Dear Margarita,
>
> I don’t think I ever stated that you NEED to return it. I am only
> stating that I WANT you to return it, very much. So much so, that I'm
> willing to pay you whatever it takes to have you do so.
>
> Because my service was so bad, I feel that I don't deserve your
> business, and that you should give your business to sellers who do
> give you the service you so deserve.
>
> By returning the merchandise, you will no longer be my customer. You
> promised not to shop in my store again, why not undo the shopping you
> did. It will please us both.
>
> There is no need to be frustrated about this. Just pack it up, and
> ship it back. I will pay you for it. Truly if my service is so bad,
> obviously so is my integrity, and honesty, After all your feedback
> claims that I overcharged you, and I expected you to pay for returning
> it. You even stated for the whole world to see "Don't buy from them".
>
>
>
> *The order took almost 3 weeks to get to me, because it was shipped a
> week late. Customer service told me that they were a new seller on
> Amazon and they were overwhelmed They also told me that I was
> overcharged $35 for the item, which they could refund. They offer me
> the option of returning the item, but they were expecting me to pay
> for it! Don't buy from them!*
>
>
>
> Why give the satisfaction of a sale to such an undeserving store?
>
>
>
> I’m sure that you are an understanding human being. Please do the
> right thing.
>
>
>
> Sincerely
>
>
>
> Willyrox
>
>
>
> -----Original Message-----
> From: Margarita Duenas [mailto:mduenas@stanford.edu]
> Sent: Monday, March 02, 2009 2:37 PM
> To: Willy Rox
> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
>
>
> Dear Mr. Rox:
>
>
>
> Frankly, I am surprised that you keep insisting that I need to return
>
> it. At this point, I am very frustrated about it. As I mention
> earlier,
>
> I am not returning the item.It's not worth my time. Please note that
> any
>
> further e-mails from you asking me to return it will be read, but not
>
> replied. Perhaps you should listen to me and work around what I would
>
> like to do? After all, I am the customer, and I have paid for it already.
>
> Let me assure you that I appreciate your insistence. Please try to
> find
>
> another way of solve this matter, where none of us are aggravated by
>
> this further, and I am not forced to do something that I just don't
> want
>
> to do. For the record, my problem is with the service, not with the
> item
>
> itself. I can't believe that after sending you several e-mails saying
>
> that I don't want to return the item, you are still insisting...
>
> Please stop sending this e-mails. I am sure that your time is as
>
> valuable as mine.
>
>
>
> Thank you in advance,
>
>
>
> Margarita Duenas
>
> Research Financial Manager- Math Department
>
> 450 Serra Mall, Bldg. 380
>
> Stanford, California [protected]
>
> Phone: [protected]
>
> E-mail: mduenas@stanford.edu
>
>
>
>
>
>
>
>
>
> Willy Rox wrote:
>
> > Dear Margarita,
>
> > I am so sorry that we both are so insistent. Pray tell me what you
> want from me so that you will agree to return your purchase.
>
> > Frankly, I am surprised that you are so insistent, after having
> complained so much about this transaction. Surely you can order this
> elsewhere, and everyone will be happy.
>
> >
>
> > Willyrox
>
> >
>
> >
>
> >
>
> >
>
> >
>
> > -----Original Message-----
>
> > From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> > Sent: Monday, March 02, 2009 2:07 PM
>
> > To: Willy Rox
>
> > Subject: Re: Shipping inquiry from Amazon customer
> > mduenas@stanford.edu
>
> >
>
> > Dear Mr. Rox:
>
> >
>
> > Thank you for your e-mails. As I mentioned before, I am keeping the
>
> > item. Please do not send me more e-mails about this matter. I really
>
> > don't want to discuss this matter any further. Just let me know when
> the
>
> > $35 will be refund it.
>
> >
>
> > Thank you,
>
> >
>
> > Margarita Duenas
>
> > Research Financial Manager- Math Department
>
> > 450 Serra Mall, Bldg. 380
>
> > Stanford, California [protected]
>
> > Phone: [protected]
>
> > E-mail: mduenas@stanford.edu
>
> >
>
> >
>
> >
>
> >
>
> > Willy Rox wrote:
>
> >
>
> >> Dear Margarita,
>
> >> Sorry for this addendum.
>
> >> As a customer, for sure you have the right to decide what to do. I
> am doing my utmost to reverse this sale, so that you will no longer be
> my customer. I don’t deserve you as my customer, since I missed my
> deadline. There is absolutely no excuse or remedy for this, other than
> to reverse the transaction.
>
> >> I am not asking that you give it to me, I will PAY you for it -
> full price - whatever it cost you.
>
> >> I'm sure that you can give your business to sellers that are more
> deserving of your patronage then I am.
>
> >>
>
> >> Again I thank you for your co-operation
>
> >>
>
> >> Willyrox
>
> >>
>
> >>
>
> >> -----Original Message-----
>
> >> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >> Sent: Monday, March 02, 2009 1:14 PM
>
> >> To: Willy Rox
>
> >> Subject: Re: Shipping inquiry from Amazon customer
> >> mduenas@stanford.edu
>
> >>
>
> >> Dear Mr. Rox:
>
> >>
>
> >> Perhaps I have not make myself clear. I don't want to return the item.
>
> >> Since I have paid for it and I got it 3 weeks later, I am keeping
> it.As
>
> >> a customer, I think that I have the right to decide what I want to
> >> do
>
> >> with this. I don't want to discuss this matter any further. This is
>
> >> taking a lot of my time and energy already.
>
> >>
>
> >> Thank you for your understanding,
>
> >>
>
> >> Margarita Duenas
>
> >> Research Financial Manager- Math Department
>
> >> 450 Serra Mall, Bldg. 380
>
> >> Stanford, California [protected]
>
> >> Phone: [protected]
>
> >> E-mail: mduenas@stanford.edu
>
> >>
>
> >>
>
> >>
>
> >>
>
> >> Willy Rox wrote:
>
> >>
>
> >>
>
> >>> Dear Margarita,
>
> >>> I'm afraid we don't see things the same way. You AGREED to pay
> 99.99. It was I that stated that you were overcharged, and rightfully
> offered to credit this to you.
>
> >>>
>
> >>> Amazon has ALL my money, so I can easily ask them to refund, if I
> should so want. I do want to refund - but under the circumstances, I
> want to refund your FULL purchase.
>
> >>>
>
> >>> Again I apologize for my tardiness. I am trying my best to make
> this up to you by having this whole matter disappear, by taking back
> the item in any condition it is in.
>
> >>> Please go to Amazon, and purchase another one for your husband,
> but this one, return to me.
>
> >>> Thank you
>
> >>>
>
> >>> Willyrox
>
> >>>
>
> >>>
>
> >>> -----Original Message-----
>
> >>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>> Sent: Monday, March 02, 2009 12:49 PM
>
> >>> To: Willy Rox
>
> >>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>
>
> >>> Dear Mr. Rox:
>
> >>>
>
> >>> This is an item that I have ended overpaying on top of not being
> able to
>
> >>> give to the original person that I was intended to. The item at
> >>> this
>
> >>> point is mine and I am not going to return it to you. I have paid
> >>> and
>
> >>> wait for it long enough. I am sorry that Amazon closed your
> account, but
>
> >>> shipping something as late as you did is no acceptable. Since you
> work
>
> >>> as I do, you will understand my position. Deadlines have to be
> >>> meet,
>
> >>> regardless of the circumstances.
>
> >>> On the other had, it sounds like you won't be able to give me the
> money
>
> >>> back once the item has been returned because Amazon is not giving
> >>> you
>
> >>> any funds, so why bother? What I want is my $35 refund. If you are
> not
>
> >>> able to do it right now, give me a deadline, so that I can look
> for it
>
> >>> on the credit card statement.
>
> >>>
>
> >>>
>
> >>> Margarita Duenas
>
> >>> Research Financial Manager- Math Department
>
> >>> 450 Serra Mall, Bldg. 380
>
> >>> Stanford, California [protected]
>
> >>> Phone: [protected]
>
> >>> E-mail: mduenas@stanford.edu
>
> >>>
>
> >>>
>
> >>>
>
> >>>
>
> >>> Willy Rox wrote:
>
> >>>
>
> >>>
>
> >>>
>
> >>>> Dear Margarita,
>
> >>>> At this point I insist that you return your purchase. I don't
> deserve your patronage. As I mentioned - do not worry about the open
> box - just pack it any which way you can.
>
> >>>> As I said, I will refund not only your total purchase price, but
> also your shipping charges.
>
> >>>> I’m sure that you can buy another similar product elsewhere.
>
> >>>> I realize that you work, as was I until Amazon closed my account
> as a result of your negative rating. So, at this time I am out of
> work, and need to wait 90 days to get any funds from Amazon, as per
> their policy.
>
> >>>> I appreciate your co-operation
>
> >>>>
>
> >>>> Sincerely
>
> >>>>
>
> >>>> Willyrox
>
> >>>>
>
> >>>> -----Original Message-----
>
> >>>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>>> Sent: Monday, March 02, 2009 12:04 PM
>
> >>>> To: Willy Rox
>
> >>>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>>
>
> >>>> Dear Mr. Rox:
>
> >>>>
>
> >>>> Thank you for your e-mails. My husband has already agreed to keep
> it and
>
> >>>> has opened the package, so I am not return it. It's just not
> worth my
>
> >>>> time I can't spend the time needed or a post office (or an ups
> office
>
> >>>> for this matter) trying to send this item back to you, since
> both, my
>
> >>>> husband and I work, to have the money return a week later or so.
> I just
>
> >>>> want the $35 dollar refund. Please send me a confirmation notice.
> >>>> I
>
> >>>> really want to have this matter done and over with. This is
> taking too
>
> >>>> much time already ...
>
> >>>>
>
> >>>>
>
> >>>> Margarita Duenas
>
> >>>> Research Financial Manager- Math Department
>
> >>>> 450 Serra Mall, Bldg. 380
>
> >>>> Stanford, California [protected]
>
> >>>> Phone: [protected]
>
> >>>> E-mail: mduenas@stanford.edu
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>> Willy Rox wrote:
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>
>
> >>>>> Dear Margarita,
>
> >>>>> I slept on this transaction all night, and when I woke up, I
> realized that I do not deserve your patronage.
>
> >>>>> Please return your purchase. If you discarded the shipping
> carton and package, it is OK. Just pack to the best of your ability,
> and ship back to me. I will refund your whole purchase, AND send you a
> money order to cover your return shipping charges.
>
> >>>>> Thank you for your co-operation.
>
> >>>>>
>
> >>>>> Sincerely
>
> >>>>>
>
> >>>>>
>
> >>>>> Willyrox
>
> >>>>>
>
> >>>>> PS.
>
> >>>>> for UPS the return address is:
>
> >>>>>
>
> >>>>> Willyrox
>
>
> >>>>> For MAIL the return address is:
>
> >>>>> Willyrox
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>> -----Original Message-----
>
> >>>>> From: Margarita Duenas [mailto:mduenas@stanford.edu]
>
> >>>>> Sent: Friday, February 27, 2009 5:49 PM
>
> >>>>> To: Willy Rox
>
> >>>>> Subject: Re: Shipping inquiry from Amazon customer
> mduenas@stanford.edu
>
> >>>>>
>
> >>>>> Dear Mr. Rox:
>
> >>>>>
>
> >>>>> After talking to my husband about this, I have decided to keep
> >>>>> the
>
> >>>>> order. The order didn't come with a return label, so I am not
> >>>>> sure
>
> >>>>> exactly how I was supposed to return it. I guess that you were
> expecting
>
> >>>>> me to pay for it... Please refund me for the $35 only. After
> >>>>> this
>
> >>>>> experience, I will not shop on your store again.
>
> >>>>>
>
> >>>>> Margarita Duenas
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>> Willy Rox wrote:
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>
>
> >>>>>> Dear Customer,
>
> >>>>>> I noticed that you received your order. Please advise if you
> are keeping it - or if you are planning to return it. As I mentioned
> previously, if you plan to keep it, I need to give you a credit due to
> the wrong price. If you return it we will refund your full purchase price.
>
> >>>>>> Thank you
>
> >>>>>> Sincerely
>
> >>>>>>
>
> >>>>>> Willyrox
>
> >>>>>>
>
> >>>>>> -----Original Message-----
>
> >>>>>> From: Amazon Communication Center
> [mailto:commmgr-autoreply@amazon.com]
>
> >>>>>> Sent: Monday, February 23, 2009 12:26 PM
>
> >>>>>> To: ndfall@verizon.net
>
> >>>>>> Cc: commmgr_seller@amazon.com
>
> >>>>>> Subject: Shipping inquiry from Amazon customer
> >>>>>> mduenas@stanford.edu
>
> >>>>>>
>
> >>>>>> Hello from Amazon.com.
>
> >>>>>>
>
> >>>>>> The buyer of the following order has sent you a message. Please
> respond to the individual directly by replying to this e-mail. For
> your reference, the buyer's e-mail address is mduenas@stanford.edu.
>
> >>>>>>
>
> >>>>>> Order ID: [protected]
>
> >>>>>> * 1 of Executive Edition Charging Valet
> - Black
>
> >>>>>>
>
> >>>>>> Important Notice: Only ship to the address shown in your seller
> account. Do not honor buyer requests to ship orders to any address
> other than the one provided by Amazon.com. Do not accept any payment
> method other than Amazon Payments. Payment for the sale may be
> withheld if these guidelines are not followed.
>
> >>>>>>
>
> >>>>>> -------------- Begin message ---------------------
>
> >>>>>>
>
> >>>>>> Dear Customer Service Representative:
>
> >>>>>> I haven't received the item that I have ordered on February 9th
> yet. It was supposed to be shipped on Febuary 10th and I was supposed
> to have it by the 19th. Unfortunately, I was counting on it for a
> birthday party this Saturday, the 21st and I had to show empty handed.
> It has been two weeks since I have order this item and I still haven't
> received it, which I find unaceptable. When I look at the UPS
> website, with the tracking number that I was given, it seems that the
> package was not shipped until the 17th (a week later) and it's on its
> way to San Pablo. I don't leave on San Pablo (I have never heard of
> this city), and the package was supposed to be sent to Stanford
> University, on Palo Alto. At this point, all that I want is to have a
> refund. It's unaceptable to take almost a month to deliver something.
>
> >>>>>> Thank you for your time, Margarita Duenas
>
> >>>>>>
>
> >>>>>>
>
> >>>>>> -------------- End message ------------------------
>
> >>>>>>
>
> >>>>>> Notice: Amazon.com may retain copies of all forwarded e-mails,
> and takes no responsibility and assumes no liability for the content
> of any messages forwarded to you.
>
> >>>>>>
>
> >>>>>> Amazon.com will never e-mail you and ask you to disclose or
> verify your Amazon.com password, credit card, or banking account
> number. If you receive a suspicious e-mail with a link to update your
> account information, do not click on the link--instead report the
> e-mail to Amazon.com for investigation. Go to amazon.com/phish to find
> out more.