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FreeShipping.com Complaints Summary

85 Resolved
145 Unresolved
Our verdict: Engaging with FreeShipping.com, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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FreeShipping.com complaints 230

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3:06 am EST
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FreeShipping.com Shoe rack

I specifically ordered a big shoe rack (16 compartments) on 08.dec but on delivery i got a tiny 4 compartment rack, like a joke. I got charged for a big rack yet getting this tiny piece, which not even compatible for my shoes. Is this for real? Is that how costumers are being treated by charging high rates n getting a [censored]ty goods? I need my refund or replacement. This is not good for any business if i am not being treated right 👎

Confidential Information Hidden: This section contains confidential information visible to verified FreeShipping.com representatives only. If you are affiliated with FreeShipping.com, please claim your business to access these details.

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cgtravel
COVINGTON, US
Jan 14, 2024 3:37 am EST

I have been a subscriber to FreeShipping.com for 8+ years. I've never had any issues with them. The issues have been with the company I purchased from. This seems to be the case above. This person should not be contacting FreeShipping, but where she bought the item. FreeShipping reimburses shipping if you had to pay some up to $10 + if the retail outlet you bought the item(s) from is signed with FreeShipping, you will receive 10% back and several times a year, they will even have higher %'s. If you buy a lot online, it was well worth the $13/mo because I always received more than that back. Sometimes I received $50-100! That's good money! I have cut back on my online buying and they raised their membership to $19/mo., so I cancelled in Nov '23. I just checked their site, and now they are charging $20/mo. If you buy a lot online, it's more than worth it. If you don't then I say, skip it.

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11:30 pm EDT
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FreeShipping.com Freeshipping.com fees

I found a charge on my credit card for the amount of $19.99 on August the 27th 2023 via PayPal for freeshipping.com membership. I only remembered that I was forced to sing up to this account in order to finish my OldNavy purchase. Which is obviously unrelated to this website.

I demand an immediate refund for this money as it wasn’t authorized by me.

Of course I clicked on “something” to authorize but it was completely misleading when you try to input your address and authorize purchase for a new clothes to find out that it was stolen by a different party to make money out of me.

My email is [protected]@yahoo.com

Let me know what else is needed to get this 19.99 back asap.

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1:52 pm EDT
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FreeShipping.com Cash back rebates

I made a few larger purchases in april. They claim back up documemtaion was never received even when i received conformation from freeshipping .Com. I too was cancelled with out notice twice with in a week right afer i submitted those claims in april as well. I called and noone could give me any answers as to why. They also had to reinstate me the 2nd time. I have been fighting them since april. They have been giving me the run around. I have saved all correspondence proving they received everything. I also received emails from mike and tammy. Been with them for 2 years so i know what they need. You can contact me at [protected]. Patricia adsit 8 wellington rd syracuse ny 13212

Desired outcome: STILL FIGHTING THEM FOR PAYOUT.. I AM NOW SENDING THEM ALL DOCUMENTS BY CERTIFIED MAIL

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Is FreeShipping.com legit?

Our verdict: Complaints Board's thorough examination reveals FreeShipping.com as a legitimate entity with notable strengths. Despite a 36% resolution rate on customer complaints, which invites a closer look, FreeShipping.com stands out for its commitment to quality and security. Clients considering FreeShipping.com should delve into its customer service record to gauge compatibility with their expectations.

FreeShipping.com earns 96% level of Trustworthiness

Perfect Trust Endorsement: FreeShipping.com achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for FreeShipping.com. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Freeshipping.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows FreeShipping.com website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Freeshipping.com you are considering visiting, which is associated with FreeShipping.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for FreeShipping.com have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

FreeShipping.com website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with FreeShipping.com's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 36% of 0 complaints were resolved.
  • FreeShipping.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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10:07 pm EDT
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FreeShipping.com Alleged “free shipping membership” per deceitful pop-up ads and misleading cc statement line items

How on earth is this co getting such a high rating?! My elderly mother received the FIRST email EVER from this company yesterday stating they were about to raise their fees (to $19/mo.). I have vetted her incoming emails like a hawk w/out fail, daily—for potential scams—for several years. This company clearly wants to stay under the radar knowing they are duping people who never knew they signed up! We have discovered they have been charging her monthly for THREE YEARS. She never used any alleged “membership.” The CS rep stated: “Oh, it must have been a pop-up ad you once clicked.” They cancelled “membership” and agreed only to refund 4 mos. (Obviously b/c that’s only how much the VISA will agree to credit.) As far as I am concerned THIS IS tantamount to A SCAM preying especially on elderly cc holders. The line item “FreeShipping.com” is easily confused for Amazon Prime’s (or other retailers) free shipping. The VISA co is complicit in permitting their cardholder statements to reflect this costly ambiguity and confusion. Do you want to know what else the FreeShipping.com rep said to my mom? “We’re trying to get our name changed in the future to avoid any confusion.” Sure you are, at boardroom level I bet; what a load of BS! #FRAUDSTERS.

Desired outcome: VISA and other cc companies absolutely should NOT PERMIT such an ambiguous and confusing vendor company name appearing as a line item on customer statements: “FreeShipping.”

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9:58 am EDT
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FreeShipping.com Recurring charge of $19.00 since february

In February 2023, I placed an order from YouFlowers. Accoring to a Freeshipping.com representative with whom I spoke today, when I accepted the final cost of that Youflowers order, I also accepted a subscription to Freeshipping.com. This was not an intentional choice but rather a deceptive practice by this company. My CC company recently flagged the July 23, 2023 charge attempt as a fraudulent transaction. However, Freeshipping.com has successfully received 5 other payments fro $19.00 from my CC. I find this practice deceptive and wish to be refunded $19.00 for March, April, May June, and July immediately.

I will next file a complaint with the Consumer Protection Agency.

Thank you for your attention to this matter. I look forward to hearing from you.

Desired outcome: Cancellation of the fraudulent service and a refund for $96.00

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Morley loaudine
, US
Oct 08, 2023 2:47 pm EDT
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don't fall victim to this scams , they lure you into investing your hard earned money and when you request for withdrawal it turns out to be an effort in futility , i was a victim to this scam and it took the intervention of Againstcon.com an asset expert that tracked and got back my money

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8:01 pm EDT
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FreeShipping.com Refund for:February 17th, 2023 $19.00March 17th, 2023 $19.00April 17th, 2023 $19.00

I noticed that there were 3 charges on my debit card from your company freeshipping. com. ÌI have never signed up for,? I don't have an account and I feel like I'm getting the run around from your customer service.They keep telling me there's no account. And I keep saying correct that's what i'm calling you I'm disabled and i'm on a limited income and sixty dollars in the last three months could have really helped me out!

Customer service checked under my name, date of birth, first and last 4 numbers of the debit card and now a screenshot of the charges! Regardless, if it's under somebody else's name they're still using my debit card so I would assume that you could look it up that way and get this taken care of once and for all please!

If this doesn't get resolved in the next week to week and a half? I'm just gonna have to go to the BBB and to social media about how I feel like I'm getting the brush off!

Looking forward to getting this taken care of immediately!

Amy Benedict

[protected]@gmail.com

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Dilly Aloha's
, US
Jun 15, 2023 10:46 pm EDT
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Same [censored] happened to me. Apparently my husband ordered a desk for me from Office Depot and then canceled it in the same day cause we found a cheaper one at the store itself. You are automatically signed up when placing the order. Must read fine print. I totally forgot about this order then I see these $19 charges I call them and they can't find me at all so I give them my husband's name and Boom it was under him. Still waiting for refund we'll see. If they can't find it under you then it's under someone else that used your account to make a purchase from a vendor that uses freeshipping.com as a 3rd party shipper. You become an automatic member and they start charging you. Very sneaky bad business hoping people forget all about the charges while they take our money!

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6:34 pm EST

FreeShipping.com Paid for membership but never get my % in cash back

I did order this and I do use it. However, when I place the order through the links as I am suppose to in order to get cash back I never get my percent in cash back. I asked them and they say it's up to the other merchant if or they will say I didn't use their link which I know 100000% sure I did because I am all about saving and cash back. Has happened on more than 3 occasions. I would cancel but then I would think they wouldn't give me my cash back on previous orders I placed.

I guess this is how they make money is from us little people as we try to save a dime and it cost us 100's of dollars.

Desired outcome: Give me my money for the cash back of the items I have purchased through their links as I am sure they received the money from the merchant.

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JadynMotivation
, US
Jan 17, 2024 12:18 am EST

Make sure your settings on your browser allow you to be tracked or they won't have any way to prove you used the sight. I have had my fair share of issues too but gef at least $1000 cash back every year... You just have to put the effort into it

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6:26 am EST
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FreeShipping.com Unaware Enrollment of Membership

I received a warning from my credit company about the charge of $19 from FreeShipping.com on February 6th, 2023. I called my credit company to dispute it and found out it had already charged me $3 in January. I vaguely remember that free shipping was offered when I purchased some items from eBay. I did browse what the offer was about, but I DID NOT sign it up. I paid my shipping fee for each item that I purchased. The company TRICKED me by clicking what's all about. It seemed my "account" was made by FreeShipping.com already, according to the website. My curiosity cost me like this. Be Aware of the Scam!

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3:09 pm EST
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FreeShipping.com Scam

This is one of those websites where you initially sign up for a small rebate but then they charge you $13 dollars per month to use their services. You forget to cancel but they don't send any communication. To save money you have to go through their website. Called customer service and they basically ignored me. Besides the initial rebate, i wasted hundreds of dollars on monthly fees without even knowing. This is literally how they make their money; they bet on people forgetting to cancel. Please stay away and save your money elsewhere!

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Anson Liu
, US
Jan 14, 2023 11:50 am EST

FreeShipping.Com is a scammer. Macys & Kohls Department Stores already charged shipping costs to my credit card. However, FreeShipping.Com charged $13 again for each item I ordered. It is outrageous.

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1:11 pm EST

FreeShipping.com Membership fees

Beware, this company is a scam

If you shop online with KOHL’S, Macy’s, overstock, BEST BUY, Lands End, Lowes, Groupon, Nordstrom rack, Home Depot and many others BEWARE. If you get a pop-up window that says “10% Cash Back, Free Shipping & More!” it’s an SCAM! Read the fine print because they charge you $1.97 for a 7 day trial, then if you don’t cancel within the 7 days they will change your bank account $12.97 per month until you see the unauthorized debit on your paper statement from your bank.

They charge you even if you never use their service. You think you're paying for your cart and getting “free shipping” but you're just getting scammed. How reputable companies like KOHL agree to do business with an SCAM company like FreeShipping.com is beyond me. If you contact the company’s customer service, all you get is some uneducated [censored] that wants to argue with you. So beware, if you get a pop-up when shopping online from FreeShipping.com, don’t click on it! You will be sorry. We never used this service, did not agree to membership, and have been charged since November 2018 a fee we never agreed to. That is over $767.00 for free shipping.

Desired outcome: A Full refund of all membership fees and the charge for the “free” 7 day trial.

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7:42 pm EST

FreeShipping.com I canceled the subscription but it was never canceled.

On Saturday 5 th November 2022. I noticed that free shipping was taking money out of my account.. so I canceled online. Saturday. On Tuesday the 9 th I call them I tried to get my money refunded. Because they have been charging me for 29 months each month $10. I talked with some representatives I talked with the manager I got $60 back in refund. I know that I canceled it March 22 of 2020. I used it one time on eBay when I started the account. For shipping of a pair of shoes. When the shoes were delivered I canceled the subscription. Because I canceled the subscription I have never used it since this day. Ethan one of the managers told me that I opened the account on March 28, 2020. No I open the account with eBay the day I ordered the shoes which was March18, 2020. I received the shoes at my residence March 22, 2020 and canceled this description. So that shows that your system was messed up because I had to have you guys account to get free shipping for my order placed on March 18th 2020. So there was a glitch in your system I guess caused my subscription not to be canceled. If it shows that I didn’t even open the account until March 28, 2020. So that is not my fault I thought it was canceled.

Desired outcome: A full refund

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7:52 am EDT
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FreeShipping.com Unauthorized credit card charges

10/24/2022 $13.00 was removed from my checking account that i didn't sign up for.

Paid with

Farmers B&T Consumer Debit

(MasterCard Debit Card x-7737)

You'll see "PAYPAL *FREESHIPPIN" on your card statement.

$13.00

Manage FreeShipping.com payments

Transaction ID

6MS097321C1412917

Seller info

FreeShipping.com

[protected]

http://FreeShipping.com

[protected]@FreeShipping.com

Purchase details

Purchase amount

$13.00

Total$13.00

Desired outcome: I want a refund

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7:07 pm EDT

FreeShipping.com It's all a scam

I never sighed up for this freeshipping.com , but some how they got my credit card info, but they did not have permission to

charge my credit card account

at $13. a month and I want my money back, and will take it to small claims if I don't receive my money back.

So please everyone watch out on your bank statements, because [censored]ty people like this love to steal from hard working people.

And can do this without our permission.

They should be put in jail

Desired outcome: I will work to get my money back, that they stole from me.

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5:14 pm EDT
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FreeShipping.com freeshipping.com

I did not sign up for this company. They have been charging me $13.00 a month since 3/01/2022. I have tried to get this company in good faith should refund the full amount. I have not used this site or have no intention of using this site ever.

These companies are insidious because they will keep charging my card and not caring if I use their services or not. Never heard of this company until I went through my card account.

Desired outcome: Get the full refund starting from 03/01/2022 which is $106.00

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10:03 am EDT

FreeShipping.com Money back to my account

I never signed up for this service yet they are charging me please stop this and refund my money. I think this is a scam as I never got any free shipping except from Amazon. Where did this even come from? I never received any free shipping and just saw it on the bank account. I will contact them if this is not resolved and they will get to the bottom of this but I'm hoping you can do this. Thank you for your help.

Nancy Chojnacki

[protected]@outlook.com

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5:24 pm EDT

FreeShipping.com Website says it will give you money back on shipping but doesn't tell you that you're agreeing to pay a service fee

I completed an order on JCpenny.com and then got a pop up saying that I "qualified" for a rebate on shipping for the purchase. I followed through the link and gave them my requested information. Name, address, email. They then asked where I wanted the money to be sent. I gave them my address again. Then they linked to PayPal and it appeared that they may refund the money directly to my PayPal, but that wasn't the case. Fortunately I paid attention and PayPal told me that I was agreeing to a Sevice fee. The website was misleading and fraudulent!

Desired outcome: This preditory and fraudulent company needs to be shut down.

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FreeShipping.com CS
, US
Sep 23, 2022 10:15 am EDT

We're sorry for any confusion regarding the membership fee. The membership fee is included in the registration when you join & stated again in the welcome email sent upon completing registration. Please reach out directly at Help@FreeShipping.com, we will be happy to help.

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8:55 pm EDT
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FreeShipping.com Subscription

I have been using freshipping.com for some time now. It was all good until it wasnt. Last week they shut my account down citing I had multiple accounts from this address. But thats not true, I cancelled my account before signing up with my different and preferred email id. The real reason they cancelled me was because they owe me more than $600 in rebates, they had me go through their site for multiple purchase over the last few months and when it came time to pay they cancelled on me without notice. They didnt even sent me the check for last month. When reached out support they said they dont have any knowledge of it and a big executive will email me with explanation which I did get from a guy Joe( same guy who does customer support) saying multiple accounts violation. So respectfully asked him can you show me the dates of these accounts active but there has been no response. So I checked other complaints about this company and the pattern is the same: whenever your rebate goes a little high like greater than $200 they cancel on you without notice. I even asked them to talk to me and sort it out for the higher rebates but they never responded. Now I want to urge others who were scammed like this to do the following so others are protected:

- Reach out to the retailers and complained about this company. Return your stuff you bought from them and give them the reason

- Call you credit card company to block this merchant as put them in the black list.

- I have a corp lawyer friend who is helping me guide through this on if we can do some sort of small court case on them. Reach out to one and see if this is what you want to pursue. If I have more than 10 such cases we can all file against them together.

Desired outcome: Reach out to me and pay me my rebates

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Dana Henry
, US
Sep 20, 2022 11:31 pm EDT

I just received an email my membership would be cancelled as of October 7 and I never canceled. I await their response.

They just paid be about 197 last month but i had a few large purchases like a set of tires and a 600$ cabelas purchase. But right now they owe about 80$ for my next check. So we'll see what they do.

Please keep the lawsuit updated

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5:37 pm EDT

FreeShipping.com Charging without consent

This company it's been charging me month after month for a membership, I never heard about this company before, I had to cancel my card, and even with the new one they charged again, when I called they want all my information, one of the representative told me if I don't respond security questions they couldn't verify who I am, after the manager said they don't have security questions, they want even my card number, " because they need to verify that they have in on file

Be careful!

I'm fighting to make them stop charging me

Desired outcome: 1-Stop the Scam2-my money back

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10:58 am EDT

FreeShipping.com Unauthorised debit card charges

12 aug 2022 visa purchase shipmentsfree.com [protected] us £13.00 £13 was withdrawn from my bank account without my know12 aug 2022 visa purchase shipmentsfree.com [protected] us £13.00 ledge, I don, t have an account with these "scammers" and I can't log into their website to cancel all future payments.

Desired outcome: Please refund

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3:13 am EDT

FreeShipping.com Auto pay

I am trying to cancel my auto payment that you are currently charging me. As I have need used your services from the time I had sign up.

I do not see any reason to continue with this payment. I have tried to log onto the web site to try and cancel any other further payments, however, when I logged into your site a message appeared say 'ERROR 1020'. This means nothing to me and still not closer to have this matter resolved.

I am in Australia so I am not sure how else, besides via emails, to have this matter resolved.

I do not use/deleted to email address that was used to sign up:

[protected]@gmail.com,

[protected]@gmail.com can be used instead.

Desired outcome: I would like you to provide me the information to cancel the subscription...That is all...

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Frequently asked questions (FAQ) about FreeShipping.com products and services

Is Freeshipping.com a legitimate website?

Yes, Freeshipping.com is a legitimate website that offers free shipping deals and discounts from various online retailers.

Is Freeshipping.com a scam?

No, Freeshipping.com is not a scam. The company is a legitimate website that has been in business since 2008.

Can I trust Freeshipping.com?

Yes, you can trust Freeshipping.com. The company has a good reputation and has received positive reviews from customers.

How does Freeshipping.com work?

Freeshipping.com offers free shipping deals and discounts from various online retailers. Customers can search for deals on the website and use the codes or links provided to access the discounts.

Does Freeshipping.com have good customer service?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat. The company's customer service is generally considered to be good.

Are there any hidden fees when using Freeshipping.com?

No, there are no hidden fees when using Freeshipping.com. The company is upfront about its pricing and fees.

How can I be sure that my Freeshipping.com deals are legitimate?

Freeshipping.com guarantees the authenticity of all deals and discounts listed on its site. The company also provides a refund policy for any issues with deals.

Are there any complaints about Freeshipping.com?

Like any company, Freeshipping.com has received some complaints from customers. However, the company has a good track record and has resolved most complaints satisfactorily.

Is Freeshipping.com affiliated with any other companies?

Freeshipping.com is an independent website and is not affiliated with any other companies.

How do I know if Freeshipping.com is the right website for me?

You can determine if Freeshipping.com is the right website for you by researching the company, reading customer reviews, and comparing its deals to those of other free shipping websites.

Does Freeshipping.com offer deals for a variety of retailers?

Yes, Freeshipping.com offers deals and discounts for a variety of online retailers.

Does Freeshipping.com offer international shipping deals?

No, Freeshipping.com does not offer international shipping deals. The company only offers deals for retailers that ship within the United States.

Can I combine Freeshipping.com deals with other discounts or promotions?

It depends on the specific deal and retailer. Customers should review the terms and conditions of each deal carefully before making a purchase.

How does Freeshipping.com handle returns or exchanges?

Freeshipping.com does not handle returns or exchanges. Customers should follow the specific return policy of the retailer from which they made their purchase.

Does Freeshipping.com offer any additional services besides free shipping deals?

No, Freeshipping.com only offers free shipping deals and discounts from various online retailers.

How do I contact Freeshipping.com's customer support team?

Freeshipping.com provides customer support through a toll-free phone number, email, and live chat.

Are the deals on Freeshipping.com updated regularly?

Yes, Freeshipping.com updates its deals and discounts regularly to ensure they are current and valid.

Does Freeshipping.com have a mobile app?

No, Freeshipping.com does not have a mobile app. The company's website is optimized for mobile use.

Does Freeshipping.com offer a loyalty program?

No, Freeshipping.com does not offer a loyalty program.

How does Freeshipping.com make money?

Freeshipping.com makes money by earning a commission from the retailers whose deals are featured on the website. The company does not charge customers for its services, but rather earns a portion of the sale made through its website.

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FreeShipping.com contacts

Phone numbers

1 800 869 5597 +1 (800) 501-3310 More phone numbers

Website

www.freeshipping.com

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