The complaint has been investigated and
resolved to the customer's satisfactionResolved Alamo — upselling through fear
resolved to the customer's satisfaction
My senior parents were taken advantage of.
They booked a car online and upon checkin were asked where they would be travelling to, which was Sedona (for the first time).
The employee mentioned that the engine of the Compact car they had reserved may not be large enough to handle the air conditioning as they would be in the mountains and they should upgrade to a larger vehicle.