Alamo Rent A Car
Reviews and Complaints

Erm... okay. The counter agent had a point though... Sure, a compact car probably would've done just fine, but upgrading the car makes a lot of sense, especially given the heat up there and the fact that the engine would be working quite a bit by just hauling them up. I fail to see where they were intimidated here. I mean, how dare the counter associate make them aware of the potential hazard of a compact car going up a mountain with the AC on? Having the gall to suggest that a bigger car probably wouldn't break down and cause them to contact Roadside Assistance and charge your elderly parents yet more money.

The nerve!

Alamo: Why Charge me a hidden Fee?

Between May 10th and may 24th, 2009, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida.
Every thing was fine, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER order.
Seems to be that the rental agent at the Orlando International Airport decided that I needed such insurance, but she never ask me for that, the only thing she said was: do you need a GPS in Spanish? I answered: I don’t need a GPS in Spanish. And she printed the receipt and made me sign with my initials.
If I bought an ALL INCLUSIVE PACAGE to the travel agency, why I will need an additional CPP? And I told her: give me only what is included in my reservation.

What I think is, she is getting a great commission, selling "extras" that customers don't order, don't need and don't know are paying.

Let me ask you: Will be the First and last time, I ever rent a car with ALAMO?
Alamo: don’t take advantage of honest and hard working people, give my money back.

Carlos Calderon; from San José, Costa Rica.
RA# [protected] RES#[protected] Contract ID S00208NK

Don't rent from Alamo. They'll get you every chance they get. I rented a car from Alamo through Allegiant Air - their website made it easy to add the car on and the price seemed reasonable. Upon picking up the car at the Alamo counter, they asked for an additional $60.00 for "city fees". This made no sense to me, but I paid it and went on. While using the car, we received a parking ticket in the City of Clearwater for $30.00. Upon returning home, we quickly paid the fine. A few weeks later I got a letter in the mail from Alamo saying that they had charged my credit card for $30.00 (even though the ticket had been paid for several weeks ago) and they charged me an additional $25.00 for an administrative fee. So now the parking ticket has costs me $85.00. I can't find anyone in the company who will talk to me about this. I submitted a comment on their website, got a response asking for more information about the dates of our rental, and now they won't respond at all.

We will NEVER rent from Alamo again and I would enocurage everyone to ban them - I think they're a bunch of crooks! How dare they charge my credit card with my authorization.

Alamo: Why are you Charging me a hidden Fee?

Between May 10th and may 24th, 2009, I rented a Ford Focus through a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) with ALL INCLUSIVE in Orlando Florida.
Every thing was fine, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER order.
Seems to be that the rental agent at the Orlando International Airport decided that I needed such insurance, but she never ask me for that, the only thing she said was: do you need a GPS in Spanish? I answered: I don’t need a GPS in Spanish. And she printed the receipt and made me sign with my initials.
If I bought an ALL INCLUSIVE PACAGE to the travel agency, why I will need an additional CPP? And I told her: give me only what is included in my reservation.

What I think is, she is getting a great commission, selling "extras" that customers don't order, don't need and don't know are paying.

Let me ask you: Will be the First and last time, I ever rent a car with ALAMO?
Alamo: don’t take advantage of honest and hard working people, give my money back.

Carlos Calderon; from San José, Costa Rica.
RA# [protected] RES#[protected] Contract ID S00208NK

Day 10 of dicking around with ALAMO CAR RENTAL LAX useless customer service.

Reference Number: [protected]-I am extremely disappointed on the way Alamo has handled my request to retrieve my luggage from one of your car rentals.

First of all, my luggage is not lost, I know exactly where it is: Is in the trunk of the 2018 White Camry that I leased for you on 11/22/2018 – 11/26/2018 timeframe.
...
My only “sin” was to lose the car keys at LEGOLAND located in the following address: 1 Legoland Drive, Carlsbad, CA 92008. I contacted Alamo customer service and they sent a locksmith, “Roadway Auto Towing”. The guy was able to unlock the car, but unable to open the trunk; I had to Uber my way to LAX to catch my flight back to Texas. I had to leave my luggage in the truck at Legoland. The locksmith was very unprofessional and not helpful at all. He damaged the left-hand side back sit while trying to get to the car’s trunk. When he couldn’t get to the trunk, he asked me “what else do you want from me!” on a very threatening way. He even tried to con me with a friend of his: He offered a $200 ride rate to take me and my family to LAX airport. Are your service suppliers authorized to offer these type of rides? The car was taken to San Diego service center, according to the customer service rep. that handled my case.

Now, 10 days later I still have haven’t had my three pieces of luggage and no word from your customer service team. You guys know exactly where the car is! Go get my luggage! My wife have been calling your customer service line daily: Your people are clueless!

Looking at your You have an item number [protected] found on 11/27/2018 at your LAX site under “Luggage” category. Is this my luggage? My wife’s prescription medicine is in one of these suitcases!

This is one of the poorest customers service I have experienced. I will post this issue on Tweeter and get you on BBB. You were pretty fast on charging me $70 for the lost keys, but your respond on getting my stuff back is lacking any type of concern for the customer!

Get back to me ASAP with a response, no phone calls: I need everything in writing!

Francisco Esparza

fesparza2004@yahoo.com

Confirmation # 1276056992COUNT

Day 10 of dicking around with ALAMO CAR RENTAL LAX useless customer service.

Reference Number: [protected]-I am extremely disappointed on the way Alamo has handled my request to retrieve my luggage from one of your car rentals.

First of all, my luggage is not lost, I know exactly where it is: Is in the trunk of the 2018 White Camry that I leased for you on 11/22/2018 – 11/26/2018 timeframe.
...
My only “sin” was to lose the car keys at LEGOLAND located in the following address: 1 Legoland Drive, Carlsbad, CA 92008. I contacted Alamo customer service and they sent a locksmith, “Roadway Auto Towing”. The guy was able to unlock the car, but unable to open the trunk; I had to Uber my way to LAX to catch my flight back to Texas. I had to leave my luggage in the truck at Legoland. The locksmith was very unprofessional and not helpful at all. He damaged the left-hand side back sit while trying to get to the car’s trunk. When he couldn’t get to the trunk, he asked me “what else do you want from me!” on a very threatening way. He even tried to con me with a friend of his: He offered a $200 ride rate to take me and my family to LAX airport. Are your service suppliers authorized to offer these type of rides? The car was taken to San Diego service center, according to the customer service rep. that handled my case.

Now, 10 days later I still have haven’t had my three pieces of luggage and no word from your customer service team. You guys know exactly where the car is! Go get my luggage! My wife have been calling your customer service line daily: Your people are clueless!

Looking at your You have an item number [protected] found on 11/27/2018 at your LAX site under “Luggage” category. Is this my luggage? My wife’s prescription medicine is in one of these suitcases!

This is one of the poorest customers service I have experienced. I will post this issue on Tweeter and get you on BBB. You were pretty fast on charging me $70 for the lost keys, but your respond on getting my stuff back is lacking any type of concern for the customer!

Get back to me ASAP with a response, no phone calls: I need everything in writing!

Francisco Esparza

fesparza2004@yahoo.com

Just received a letter from Alamo for a car I rented in Maryland recently. The letter is a Citation for a Moving Violation. I was never stopped by the police. I was never issued any ticket. No ticket was ever placed on the car. They said they automatically bill it to the credit card. I was in Maryland almost 2 months ago and NOW I'm getting this letter for a moving violation? No evidence was provided. No receipt indicating they paid the DMV the amount charged was provided. I was given the phone number to the DMV in Maryland to contact them for more information. I think this is a total scam by Alamo and I will NEVER rent from them again. Pay a bit more to rent from Hertz. I've rented from them in the past and never had any issues. Alamo needs to provide customers with evidence when they charge them with these extra amounts out of the blue. This looks like a total con job on their part.

Total scam! same thing happened to me. Wow, Im considering filing criminal charges, im not joking. very wrong.

10/20/13:
The Fresno Alamo branch desk clerk put the incorrect name and address on our Rental Agreement when we rented our vehicle in Fresno CA on 10/12/13. She put someone else’s name and address on our agreement. When attempting to return our rental car at SFO (San Francisco Airport) on 10/19/13 the Alamo Customer Service agent told us that because there is a different name on the reservation than our name () that they CANNOT help us close our account and change our credit card to pay with a different card than the reservation was made with. The male agent, who’s name was never given to us, at the Customer Service desk stated that this was “Fresno’s fault” and therefore they had to be the ones to fix it. Meanwhile we had a flight to catch and the man at the counter was very unsympathetic with our situation. He did not offer to help us resolve this issue in any way and told us that we would need to contact the Fresno branch ourselves. Why would we need to fix a problem that was not our fault to begin with? Why was he not able to change the name on the reservation so that we could resolve the issue right then and there? Following this, as we were in the airport, I called the Alamo # listed on the agreement for help. I was on the phone for at least one hour with multiple representatives, of which none were able to reach the Fresno branch to resolve the issue at that time. The man on the phone said that he had “never had a problem like this before”. This problem took days and multiple "customer service representatives" later without anyone being able to resolve the issue. I do not understand the breakdown in communication within your company. It is a shame that the Alamo company would allow this to happen in the first place. With proper training of your agents at the Fresno branch this problem might have not occurred in the first place.
In addition, the Fresno branch of Alamo did not have our requested car available. When I initially booked the car rental online, prior to our pick up date, I asked for an economy car, the smallest possible. The Fresno branch gave us a larger car than we requested, calling it an “upgrade”. I specifically requested a small car because of a parking situation we were going to have in the city of San Francisco. We also wanted the best gas mileage we could get. The hotel we stayed at offered free parking for small economy cars which is what we requested, however, Alamo only had a sedan available the day of our rental apparently. When we went out to the parking lot we were not given an option for a car, the man in the lot showed us which car we were getting. The woman at the desk said nothing about them not having our requested vehicle class available. This resulted in $120.00 worth of parking fees that we had to pay for in the city of San Francisco because the car was too big to fit in the free parking offered by the hotel. If we had known at the time of the car pickup that they did not have our requested size vehicle available we would have probably canceled and rented with a different company so we could avoid the parking fees associated with larger vehicles.
I would like to know how this happened in the first place, why the Fresno Alamo location is so disorganized, and how the Alamo rental car business can let something like this happen, go on for days, and not have any customer service representative offer assistance that will actually fix the issue. Shame on the company and shame on Carrentals.com for supporting such a horrible business.
My husband spent hours the following day (10/21/13) on the phone with a Fresno Alamo representative, Dave. Dave argued with us during our phone call, and did not believe us when we told him that our hotel in SF offered free parking for small cars. The man is very unprofessional. Apparently your company DOES NOT believe that the customer is always right. He did not seem to grasp why a larger car cost us parking fees and that we requested a small car on purpose. He proceeded to argue with us on the phone that he “lived in San Francisco for eight years and never heard of free hotel parking”. I told him he can feel free to contact our hotel, The Mayflower, and discover for himself as he did not believe us. This was extremely unprofessional.

Alamo are complete THIEVES - we rented a car for 2 weeks, booked and pre-paid online months before arriving at Sanford Airport in Florida (from the UK) - upon arrival the clerks on the desk were all busy chatting to each other not paying much attention and just processing the customers reservations in a robotic fashion. When we got to the desk, we handed over our printout, nothing to pay because we booked it all online, no problems apparently, the guy asked if we wanted a sat nav for around $120.00 - we said No. He asked if we'd like a FREE upgrade to the next level of vehicle, we asked what the was, he said a mid-sized SUV, then we agreed. We thought 'great', a free upgrade. No prices were mentioned of course because this was free. Then he got us to sign our agreement before getting the SUV. Guess what? Upon arriving home in the UK we found an additional £108.00 charge on our card statement. Tried calling Alamo in the UK - they see to be crap, can't answer anything on the phone, said they'd call back in 7 days. They did call back, but only to say the charge was an UPGRADE FEE and we signed to agree to it! TOTAL THIEVES! We told the girl it was a free upgrade, she said theres nothing she can do and basically HUNG UP on us! We called Sanford in the USA directly, complained to a guy on the phone and he said ring back later and speak to Eric the manager. So far, Eric is not available and constantly on voicemail. This is DECEPTION and basically theft. We did not sign to agree to any extra charges. We signed to get our vehicle after the guy offered us a FREE upgrade. DISGRACEFUL. If we don't get a refund from Alamo, we'll contact the bank and file a dispute, then file a complaint with the BBB and any other agency/organisation we can.

The same thing happened to me. I rented a car in July and received a letter that I was charged on my creditcard for 0, 75 dollar. They took out $ 11.75. The letter took 12 days to reach me (because a mis-spelling in the name of my town and not mentioning the city code at all; it is a wonder it reached me).
I tried to call the number mentioned onderneath the letter but gave up after holding for 20 minutes.

At first, I couldn't care because what is $ 0.75 When it turned out to be $ 11.75 (the extra 11 dollar is not mentioned in the letter) I decided to give it a try and call. Now that my call is not answered, I get mad. It is not the first time that Alama makes "mistakes". We had problems in the past, too!

Hey the same thing happened to me. I rented at Orlando International in July and last Saturday Oct. 17(3 months later) I get a letter from Alamo stating I received a $1 dollar citation and owe a $10 admin fee. No mention what the $1 was but if I didn't respond within 6 days from the date of the letter which was sent on October 13th then they would take this out of my charge card. Well they are not open Sat. or Sun. Then Mon. Tues and Today have tried numerous times to contact this so called citations dept at [protected] and all you get is please hold we will be right with you----ha that's a joke. I have tried taking to Alamo at their corp. level and some lady told me they must be having telephone issues or maybe they're out with the flu? I'm planning filing a Better Business complaint against them and file a fraud alert with my credit card company. It isn't the amount of claim I'm concerned with its the fact they can charge you whenever they feel like it and not explain nothing.

I rented a car from alamo in Orlando Internation Airport in June 09 for a week. first, the customer service clerk tried to upgrade me to a larger Mini van for $13.00. I asked the question, you're gonna rent me a mini van for only $13.00 per day. that's actually cheaper than the rate I got through Hotwire. She stated "no, It's an additional $13.00 per day." I said no thank you. Now, here's the kicker. When i went out to pick up my rental, I got the same vehicle for the same price she tried to give me for addittional $13.00 per day. Months have passed, I received a bill from Alamo indicating I didn't pay a toll for .75 cents. When I called alamo to inquire about the bill, I was told I didn't pay a toll when i left the airport. I told Alamo, the only toll I went through was on the highway and i paid. I was told the toll was at the airport. I never saw a toll at the airport. The rep form Alamo said everyone misses it. A red flag immediately pop up, amnd I'm gonna nvestigate a little further.

Same thing happened to me.
ALAMO Keep charging me citation fees and can not give me any information about the tickets (THAT THEY SAID I GOT).
If you are charging me any fee in my credit card. I have the right to know where this charge come from.
I NEED THE INFORMATION FOR ANY TICKET. DATE, TIME AND LOCATION.
IF YOU GET A FIND IN CANADA YOU GET ALL THIS INFORMATION.

ALAMO STEEL YOUR MONEY FROM YOUR CREDIT CARD ...GIVE ME A REASON FOR THE CHARGES..

THIEFS

I made a reservation 3 months ago and everything was all paid off. All I have to do is pick it up, But it didn't happened my family and I waited for like an hour. And they told us that they cant help us yet and that there's few people ahead of us. First of all they know my family was on the heat! we could've had het stroke were not from Hawaii, second of all my daughter has asthma and we explained to them 2 or 3 more times. Our request was ignored and they continue to do what they were all doing. This people are inconsiderate and unorganized! people are getting upset! All we hear is just wait! NEVER AGAIN will I ever rent from this Company.. Bad company.

Yes, just got a letter today saying I owe them $750 for supposed damages to the front bumper. Needless to say, there was none when I returned the car. We rented from Alamo in Kona 3/6/10 till 3/15/10. I thought we had a great price, $215.00 total and even tho the lady at the front counter was very pushy about upgrades and insurance, I politely turned her down. Hell I traveled all day to get there and was exhausted but happy to start my vacation in Hawaii (she wasn't gonna bring me down). The girl that brought us the car even gave us a free upgrade on the car after we turned down the lady at the ticket counter. We were really happy with everything and we did document all scartches and problems with the car. When we returned it the guy said everything looked great. Well I just got a letter today stating all these bogus charges. Its Saturday 4/10 and will not be able to reach them until Monday so I'll be sitting on this all weekend. If anyone has any advise on what to tell them would be helpful. My mother lives in Kona and could go down to get pictures of the car for me becuase I guarentee they never fixed anything. I probably won't check this forum again but my email is queeninga@yahoo.com

I rented a car from Alamo from 9/3/08-9/11/08. I had the work experience ever! They are owned by Enterprise but not close to as good! They didn't say anything about checking for damage on the car at all. I drove the car away and when I got to my location I noticed damage to the car and called them. I talked with the manager at the Tampa Florida airport. She said I will not be charged anything. I brought the car back the guy checking it in noted the damage. I went inside the lady said I won't be charged anything. Well now I'm back home in Oregon where I receive a letter today saying there trying to charge me for the damage! I will never rent from Alamo again!

Similar experience with Alamo in Fort Lauderdale in May 2008. Had reserved a compact online. On airport pick-up they claimed no compacts available. Wanted us to pay upgrade to a large SUV or convertible. Insistently declined, and did eventually succeed in getting a small SUV for the same price as the compact. My partner and I are not easily pushed as customers...many people probably would have given in to these tactics. We probably spent 45 minutes late in the evening, after a long day of travel, dealing with this unnecessary situation. Will never rent through Alamo again, and, as I work in the tourism accommodation sector, will advise any clients of this experience.

I had an aughful experience on early april with alamo. I traveled from Quito, EC to Miami Fl and arrived at the airport offices at 2.00 am. I had pre-payed for 2 standard Size SUV. I was with my family and i had chosen the suvs for the confort and space they represent, not that i have to explain my choices.
I arrived to the alamo offices, and after a 1 hour line, i find out that my cars werent there and that they had not reserved them. I waited for more than an hour and finally they gave two van instead of my suvs. Those cars are unbelievably unconfortable, plus they were completely dirty (abnoxius). They gave me the cars, without having them cleaned nor taken care with small things as water in the windshield wiper tank. Plus, the manager was completely closed minded and with no attitud toward finding a solution what so ever. That night i went to Orlando and it was the worst experience ever.

Im stil waiting for an answer from Alamo.

Mauricio Mino.

Contract Number S00031p3

March 6, 2018...two days ago I received a letter from Alamo insisting I had damage on the 2017 Expedition we had rented in Orlando for 5 days. No mention as to where or extent of damage, just wanting my insurance and to call their claim number. When we picked up the car it was an upgrade from a mid size, that they were out of, and offered an upgrade to an SUV. It was after 11 PM and the man that showed us to the end of the SUV row said, "just pick one, the keys are in it. We, (4 of us), jumped in the SUV and headed out to our condo. I was the only driver of this vehicle and the next morning commented on the fact that no forms for previous damage or a walk around was offered. I looked at the SUV in the morning and found a large dent, left side behind the rear door, as well as a few scratches on the tail gate and a missing radio button. The front bumper had a slight "bend" back but nothing major. When ever I parked the SUV I would always look it over to see if there was any "dings" from other car doors or any thing else out of the norm. Returning the SUV was a real mess, with at least 6 other vehicles were lined up and people getting their belongings out of vehicles and car attendees trying to move cars. The woman who was attending the SUV we were returning waited until we had our stuff, I looked at her expecting to sign something, she looked at us and said, "your good to go" and we left. So, I called the Damage number and talked to Brenton?, answered his questions and explained I returned the SUV in the same condition as we received it. He stated that it probably is previous undocumented damage, but there will be an investigation and they would get back with me. I asked him exactly what was the damage they found and he said the left front bumper and fender where the transition to the wheel arch was crumpled with a hole in the fender. I keep reading these documented letters that repeat this Scam and wonder why its still happening. I did not damage that vehicle but from the looks of it will have to waste my time fighting to prove I didn't damage it. Is there any pending law suits directly related to this "scam"? Put my name on that list! I wish I had known, I would have taken pictures and made sure there was no question.

I feel the same as the previous complainants. We rented in November 2011 from the Orlando/Disney agency. The car was filthy inside and out as well as too small for present day highway driving in an area that is unknown. We were aware to take COMPLETE photos of this little "hooptie" before driving off. We felt like Fred Flintstone and that with each attempt to brake we should put our feet out of the car. We even had to put covers on the seats for fear of something jumping out on us. Not only was the inside a disaster but they took the liberty of removing the standard spare in the trunk and replacing it with a "donut" - which caused the wheel cover to sag and we thought that our luggage (2 pieces) would fall through and cause damage that they would then try and blame on us. I mean, REALLY, who rents out cars in this day that do not have automatic locks? It has been so long since KIA made this model I don't think that a Used Car Lot has any like this - 2nd or 3rd hand sales! The dinky little office was a mess, the pickup service was a joke - one couple had to almost BEG to get a ride to PICK UP A CAR - yes...they are paying customers...REMEMBER! My husband decided to return the car at the end of the disastrous rental period alone for fear that I would unleash my "displeasure" on the poor unsuspecting agent and cause an International incident. On top of everything else when they called as a follow up "survey" call they never returned the initial contact call to obtain the details! This is the first, last, and final rental that they will get out of us! During our 10 day vacation at various spots we used 3 different agencies - Hertz and Enterprise we FANTASTIC! Hertz even had the same make (VW) of car that we own- it was also BRAND NEW! - ONLY 944 MILES ON IT WHEN WE PICKED IT UP - so having a choice in our rental was exceptional! Enterprise provided a REALLY nice, clean car with many features that we were unaware were available in an American maker. NOTE TO ALAMO...GET YOUR ACT TOGETHER - I HAVE JUST BEGUN MY RAMPAGE!

I rented a car with Alamo from Dallas/Fort Worth Airport in July of 2008. I had major family illnesses and serious problems back home in Louisiana. I explained all of this by email to Alamo and NOBODY gave ANY regards to my emails. I was under the impression that charges were made to my credit card as I explained for them to do as well they should contact me if ANY of this was a problem..well..of course, no one did..I remained with the car until March of 2009. Keep in mind all the while through the months contacting Alamo about what was going on, they have my credit card info., phone numbers and no one contacted me. I was pulled over by a Texas Police officer and they told me that the car was reported as stolen! I WAS TERRIFIED!

However the officer told me that because I was so cooperative she would let me go (after reading me my rights) and that Alamo would be in contact with me and that I should just explain to Alamo everything I explained to her.. Well, needless to say, Alamo NEVER CONTACTED ME... however a DETECTIVE WITH THE DALLAS FORTH WORTH AIRPORT POLICE DEPARTMENT CALLED ME AND TOLD ME THERE WAS A WARRANT FOR MY ARREST AND THAT I SHOULD TURN MYSELF IN BECAUSE MY BOND WAS ALREADY SET AT $20, 000.00.

I did contact a lot of different bondsman and no one could find a warrant on me in any of the counties in the state of Texas. One bondsman told me that there was no way possible I could have a bond already set and I've never been arrested.. this is where I am at today with this matter..any suggestions? P.O. Box 301185, Arlington, TX 76007 Thanks...

I had similar experienc in TX. I just found out Alamo is trying to charge me close to $1, 200 for damage to car I rented in September. I have been in an Alamo rental car since Aug 2. The car I rented had a chip in the windshield, large dent/stratches, and a license plate falling off I kept having to fix. However, I had been driving a car with low MPG and requested an exchange for a more fuel efficient car and I was happy to get the car. I just assumed the condition of the vehicle was known. This was a very small Alamo location. I had the car for a while and do not believe any damage occurred while I had the car. I find it even more suspicious that they didn't mention any damage when I turned the car in. How can they wait days/weeks later to make a damage accusation. How do I know who has had the car since then. In fact, when I was exchanging a car at the same Alamo location, I observed a worker pulling the floor mats out of the front of a returned car and beating them on the side of the car to knock the dust/dirt out. I mean beating the mat against the car HARD. I wonder who got charged from scratches?

i rented a car with Alamo in Denver at DIA on 4/22/08. i did the walk around and saw no damage, but obviously really didn't look at the windshield. but from inside there was no damage to the windshield. drove car 65 miles to destination and then was parked for 2 days. drove car on 4/25/08 90 miles to another destination, but when stopped for gas at about 45miles, got back in car, there was a big crack starting from the bottom of the windshield by the hood up to the windshield wiper. I know nothing hit the windshield when I was driving it and from where the crack had started, if it was a little ding, you could not see it inside or out because the windshield was dark right there and plus it was way under the windshield wiper. so of course i get the resultant damage if something did hit the windshield when the previous driver had it. i reported it to Alamo on 4/27/08 and then bring it back to Alamo and tell them on 4/28/08 when I left Denver to go back home to Vegas. I reported it to my insurance co. also. Haven't heard anything until today, 5/20/08, when someone from Alamo Recovery Damage dept. calls me and demands payment of me for the windshield. It's $163 but i explained to him the situation and also how i thought he was very unprofessional to just be calling me demanding payment when i haven't even heard from Alamo what the results of the investigation was first. i would have appreciated that. this guy from the Recover Damage dept. sounded like a collection agent..and I told him that too. Told him how I didn't appreciate this call and how he was very unprofessional and said i'm calling my insurance co. and you'll hear back or you won't, good-bye. i called my insurance co and waiting to hear back on what to do. i don't want to pay for this damage because it's really undeterminable how it was caused and who had the car when it was caused. of course they said they had to look at past damage history on the car, but if this crack was so small to begin with and you start driving and especially in CO with all the bumps and pot holes, you're gonna get a crack like I had. but nothing happened when i had the car to cause it. if a rock would have hit while i was driving i would pay for the damage...but the crack just appeared out of nowhere and i was like...what the ****? From reading all these other complaints, I picked the wrong car rental company. they sound like a scam. can't trust them!

I am currently having the same experience with Alamo. One month after returning a car to Palm Beach Fl, I was called on the phone and told that there was $600 worth of damage to the the car's rear bumper. I can attest that there was NO DAMAGE when I left it at the Alamo car return. I pulled my bags out of the trunk, I certainly would have noticed any damage. I am particularly paranoid about that.

I rejected their claim and now they have sent me a letter wanting me to send them the information of my insurance agent and Visa coverage. No other information on this letter. No amount, no damage and repair report, no documentation. Very unprofessional.

My insurance agent agrees that it is bogus. I am going to turn this over to the corporations to battle it out together. Its a scam for more money in their coffers and we need to be very exacting about all documentation with these car rental companies because they are definately not our friends.

People beware. Alamo is a big scam. They will rip you off, one way or another. They stole a $100 from me. Pay a few dollar more and go to another, but professional, company,

Just say no to alamo.

Alamo is great! The customer service is amazing especially at St.Pete/Clearwater Airport. The employees there are so nice and helpfull with anything the customer needs. I seriously recommend PIE Alamo if traveling in the Tampa Bay area.

I used to work for a car rental co before and believe you me that that don't really care where the car is delivered, because that agency that received the car will just clean it up and rent it out that same night. car rental companies really don't even care what type of car it is as long as the customer is happy. Most companies have gotten ride of the mini compact cars anyway because there too hard to have on location. Even if a company promass a compact car, if they don't have it on hand at the time of the rental they will give you a mid size car, and yes, you guest it most people don't complain about getting a larger car for less money.

rented a car on June 21, 2018, through June 25, 2018, through My contract stated the cost at $100.71, I was billed $130.00. I was told that I kept the car 2 hours over. Well, the car was kept 2 hours over because the Rental Car would NOT START. We call the Roadside Service number. I spoke to the Customer Service we were told that 'Due to high call volume they would call us back'. I explained to her that we were in 98-degree temperatures in an empty stadium parking lot. We NEVER received a CALLBACK! Luckily a friend that we were traveling with happens to drive over looking for a restroom. He gave us a jump start. Needless to say, I will NEVER rent from Alamo Car Rental again! Alamo Car Rental has piss poor Customer Service all around, period.

And they charge you per hour for 'late returns'. I will never rent from Alamo Car Rental again! Very poor Customer Service.

###ing ###s stealing the forgotten things and claiming that they found nothing...

Alamo: Always a hidden Fee.
Between May 10th and may 24th 2009, I rented a Ford Focus throw a travel agency in Costa Rica, from where I come from (turhokeanos.co.cr) ALL INCLUSIVE in Orlando FL.
Every thing was OK, until they charge an extra $123.53 "Carefree Personal Protection" (CPP) which I NEVER Ask for.
Seems to be that the rental agent at the Orlando International Airport decided I needed such insurance, she never ask me, just printed the recceipt and make me sign.
If I bought an ALL INCLUSIVE PACAGE to the travel agency, why I will need an additional CPP? And I told her: give only what is included in my reservation.
What I think is, she is getting a great commission selling extras the customers don´t ask, don't need and don't know are paying.
First and last time I ever rent a car with ALAMO.

Carlos Calderon; from San José, Costa Rica.
RA# [protected] RES#[protected] Contract ID S00208NK

It is hard to see any other rationale for this than Alamo is trying to gouge unsuspecting customers who have to change their travel plans at the last minute(imagine that!) I say give your business to another company who will treat you fairly!

I have heard so many customer service complaints about this company. I will never deal with them again.