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Airtel review: harassment by airtel telecaller 85

J
Author of the review
12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

My below mail to airtel zonal officer explains all...

PS: Interestingly 'my post in complaints board' has been removed by some means so posting it again.

Hi Sir,

sub: Sexual abuse by a Airtel telecaller.
note: This mail is meant for the Chennai zonal officer because the telecaller spoke(abused) in tamil.

Here is the complaint i posted in a forum.
Please be patient in reading this and advise your telecallers be polite to customers, especially when they call NON CUSTOMERS by mistake.

They are wrongly advised to collect the money by any means i guess.
This wrong advise by some low level officers will spoil the entire organisation's reputation.

I too would like the Airtel to grow like a giant to have a balance with other competitors.. but now the arrogance showed by your telecaller gave me a bad image of Airtel.

Here is the complaint to you.
http://www.complaintsboard.com/complaints/airtel-c27489.html

I got a call from a telecaller on 27/sep/2007

She was asking me about the payment of bill for some airtel number(which is not mine)

I told her that i don't know anything about that number.
She started scolding like hell. I used at most abusive language like

"You can earn money with going to man and pay bill"
"You can sell your baby to pay the bill"

etc

This is a horrible call i got.

I decided to RECORD THE CALL next time and report it to cyber crime police.

It is shame on Airtel to have such telecallers on board.Is this the way the collect money?

Oh my god i never will go for Airtel and allow my friends and family too to go with them.

I am sending this link to the nodal officer of airtel in Tamil Nadu(Chennai). Let us see what he do for solving it.

+ 91 [protected], nodalofficer.[protected]@airtel.in

Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028, Tamil Nadu

- Jagdish([protected]@gmail.com)

I believe you take this seriously and act on this. I could have come out of this problem simply by giving a complaint in the cyber crime and left it there. Why i am writing you is, i want this company to grow and serve people. That doesn't happen when you have telecallers who use sexually abusive languages to a non-customer too.

Thanks for your understanding.

Jagdish R

Update by Jagdish
Sep 28, 2007 9:44 am EDT

I got this following reply...

==========================================================================

Dear Mr.Jagdish,

Thank you for contacting Airtel.

We refer to your mail expressing your concern on the telecalling received from our end for payments. We sincerely regret for the inconveniences caused. We request you to kindly provide us your contact number to gather information on this incidence. We thank you for bringing this to our notice to take immediate corrective action.

For further assistance please reply via e-mail. We can also be contacted through web on 121@airtelindia.com

Thanks & Regards
Karthika
Nodal Officer
Customer Service Delivery
================================================================

i replied back this way...
================================================================

Hi,

Thanks for your prompt response and sincere concern to solve this.

When asked about her number she said the following numbers "[protected]", "[protected]".

FYI: She again called today when we were not there and was threatening my old parents to give the home address. My parents wants me to go to police immediately.

When i am not even a customer of airtel. i don't know why they are behind me.
I would appreciate if this menace is put a full stop before it reaches the breakpoint.

Please give me your contact number and the convenient time to call to give more details on the incident.

Thanks,
Jagdish.

========================================================================

Update by Jagdish
Sep 28, 2007 9:47 am EDT

My genuine question to AirTel

Are you NOT recording the customer support calls?

When we said we will record this call. She is telling, "Go and complaint to anyone... i am least bothered"
What is giving them so much arrogance? the anonymity isn't did?

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85 comments
K
K
kamal
,
Aug 21, 2007 12:34 am EDT

This is 100% true and i took my connection in banglore, My sim is not activated. totally sucksss!

S
S
Sudhir Loke
,
Jun 08, 2007 6:07 am EDT

I am airtel prepaid customer my number is [protected], they are send one sms for subscribing cricket score, but i am not interested on that. from the same day they have started deducting Rs. 3/- per day from my account. I make complaints to customer service every day, they are not responding for that. Very poor service!

Thanking you,
Yours Customer

Y
Y
Yogesh Madhukar Yallurkar
,
May 08, 2007 1:37 am EDT

I have an airtel prepaid connection of which the customer care number has been blocked for past 2 months without any reason. If they cant satisfy customers queries properly then it is better to close down the helpline number.

P
P
p shetty
,
Nov 25, 2006 2:34 pm EST

Yes they have a very poor customer service.

I have complained several times at their gallery..but till date 121 is not working at all

Forget that attitude of their customer care people are worst !
Don't have time to explain their behavior.

B
B
beswtpunky
,
Sep 25, 2006 8:18 pm EDT

Airtel network is through out AP. Very big false statement. I have very severe call drops and no service problems in the main heart of hyd i.e. mehdipatnam