My below mail to airtel zonal officer explains all...
PS: Interestingly 'my post in complaints board' has been removed by some means so posting it again.
sub: Sexual abuse by a Airtel telecaller.
note: This mail is meant for the Chennai zonal officer because the telecaller spoke(abused) in tamil.
Here is the complaint i posted in a forum.
Please be patient in reading this and advise your telecallers be polite to customers, especially when they call NON CUSTOMERS by mistake.
They are wrongly advised to collect the money by any means i guess.
This wrong advise by some low level officers will spoil the entire organisation's reputation.
I too would like the Airtel to grow like a giant to have a balance with other competitors.. but now the arrogance showed by your telecaller gave me a bad image of Airtel.
Here is the complaint to you.
I got a call from a telecaller on 27/sep/2007
She was asking me about the payment of bill for some airtel number(which is not mine)
I told her that i don't know anything about that number.
She started scolding like hell. I used at most abusive language like
"You can earn money with going to man and pay bill"
"You can sell your baby to pay the bill"
This is a horrible call i got.
I decided to RECORD THE CALL next time and report it to cyber crime police.
It is shame on Airtel to have such telecallers on board.Is this the way the collect money?
Oh my god i never will go for Airtel and allow my friends and family too to go with them.
I am sending this link to the nodal officer of airtel in Tamil Nadu(Chennai). Let us see what he do for solving it.
+ 91 [protected], nodalofficer.[protected]@airtel.in
Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028, Tamil Nadu
I believe you take this seriously and act on this. I could have come out of this problem simply by giving a complaint in the cyber crime and left it there. Why i am writing you is, i want this company to grow and serve people. That doesn't happen when you have telecallers who use sexually abusive languages to a non-customer too.
Thanks for your understanding.
I got this following reply...
Thank you for contacting Airtel.
We refer to your mail expressing your concern on the telecalling received from our end for payments. We sincerely regret for the inconveniences caused. We request you to kindly provide us your contact number to gather information on this incidence. We thank you for bringing this to our notice to take immediate corrective action.
For further assistance please reply via e-mail. We can also be contacted through web on email@example.com
Thanks & Regards
Customer Service Delivery
i replied back this way...
Thanks for your prompt response and sincere concern to solve this.
When asked about her number she said the following numbers "[protected]", "[protected]".
FYI: She again called today when we were not there and was threatening my old parents to give the home address. My parents wants me to go to police immediately.
When i am not even a customer of airtel. i don't know why they are behind me.
I would appreciate if this menace is put a full stop before it reaches the breakpoint.
Please give me your contact number and the convenient time to call to give more details on the incident.
My genuine question to AirTel
Are you NOT recording the customer support calls?
When we said we will record this call. She is telling, "Go and complaint to anyone... i am least bothered"
What is giving them so much arrogance? the anonymity isn't did?