I am having a post paid connection of airtel, last month when i received my bill immediately without any...
This is to beware you that don't go for airtel mobile service in at least Himachal Pradesh circle. Six...
My mobile no 1s [protected].and 7 nov-2007 I have received a call from airtel office mohali regarding net on phone service but I have all ready register on NDNC from dated 20th sep 2007 and its register no is S1000287596.
And next day of the calling on my account airtel deducted RS 99. when I call on airtel they note my complaint and its no is [protected] on date 12th nov 2007 write down by miss minakshi and she give me the time of resolving the problem 14th nov 2007 at 16:10 pm. But the problem is not solved.
So I called again and again but every body trying to give me LOLLIPOPS
According to DNS your call on dated 07th nov-2007 is illegal and punishable offence
And please replay me soon as soon as possible. On my cell no
Dear Sir or Madam,
To day i received the message from 543212 " on my airtel mobile no. "+[protected] "your subscription to vas pack 30 has been renewed." on dt. 17/11/07 16:05 PM. but i had already deactivated this facility by ur customer care on dt. 19/10/07 & 20/10/07. they told me that ur vas pack has been deactivated and in future not any amount will be deducted in ur balance in this regard. i also received the reference no in this regard by sms from u ( by 121 ) which is [protected]" .
by mistake the vas pack facility has been activated on my no. i till now aware ur this pack facility nor i used this on single time . i does'nt want this facility. And i m very depressed by ur customer care executives, they neither solve my problem nor they tell the right procdure to deactivate this facility. i already complained to ur customer care executives five to six times in one month earlier, but till date my problem is not solved.
i request u to that pl. check the copmaint by me on 19/10/07 & 20/10/07 for deactivating the vas pack facilty and returned my thirty rupees balance which is deducted by u doday. and please don't do this type of deduction in my a/c in future.
Thnx and regards
Dear Airtel Mr Ashish Negi,
I have applied for Airtel Prepaid to postpaid switchover long before(3 months back). But when i confirmed after 15 days of application, they said that my application has been lost. Then i again filled fresh application form with all the proofs. After 15 more days they said that my sim has to be changed. Then i did that too. After this my no was active for 10 days. After that all my calls have been diverted to Airtel customer care. There they said that i have given MUMBAI address to my surprise(To a place where i have never been before). How stupid is it. Then once again i gave my proof. After all these struggle, i just couldn't activate my no. and i gave up and really was surprised how your service was and then took a new vodafone connection(which has been activated on the very same of filling the application after 2 hours only). After all these struggle i just managed to get incomming calls for yesterday after 8 pm only, which lasted for that night alone. Please take some necessary steps. I have all the documents, if i donot get any positive response from your side too, i have to meet you in consumer court. All these things happened in your REACH COMMUNICATIONS at ANNANAGAR Chennai.
Name : V Arul
Please note our Ph. No. 044-[protected] (Chennai). We found in this line the STD facility is locked for more...
My mobile phone which is a lifetime prepaid connnection. had not given problems in the past two years. Last...
I hav called customer care 5 times in last 15 days but every one of them is listening complaint again an again but not solving... man marta hai ma behan ki sunao......
My mobile no is :[protected]. Its an airtel friends pack and I had created a group of 5 members about 1years ago. Inorder 2 delete 2 members and join some other members we all decided to break the existing group after consulting the customer care. We got it brocken very easily. But, now the problem is that we are not able to create any new group further even after trying from last few days. All are maintaining the minimum balance of rs30 and none of this numbers are lifetime scheme. So, please take necessary measures to solve this problem.
Nija. K. C
Name:nija. K. C
No of members which I want to join in my new group:[protected], [protected], [protected]
Airtel Broadband Service is a joke going on for too long.
I opted for their 2 Mbps connection and have never seen it deliver.
I have been getting between 7 Kbps and 30 Kbps - mostly the former download speed since the time I have been with their service, which is now about 6 months now. I have been complaining about this deficiency and only recently some local tech ppl were sent over and they confirmed verbally that the problem is not in the last mile or repeater but rather in their NOC which is in Delhi and I'm at Calcutta.
Even after this the service never improved. On top of that they out of the blue start sending inflated bills. The customer support is an eyewash to waste customer's time. None of the problems I ever reported were resolved till date. Their service goes offline at least 3 times in a week. No one knows of the SLA that is supposed to have been given the customer at the time of sign-up.
Airtel discourages customers from checking their online usage by making them again physically go to their customer support center after sign-up and again submit photo ID, and a written applkication to provide usage checking user/pass details. Of course this is so they can overbill you. This shouldn't be the case as they already have the photo ID etc with the broadband connection application - but they do this drama over again so ppl will not be bothered with this extra effort of re-registration again - which is what I had done and only after the inflated bills did I re-register again.
I have been regularly paying their bills but for the last 2 months which has hugely inflated billing. Even then I paid the normal bill amount except the inflated amount.
So to summarize:
#. Airtel converted me from my previous ISP, BSNL by fraudulently selling me the 2 Mbps connection (which actually doesn't come anywhere near that specification) and therefore CHEATED me.
#. Deficiency of Service to deliver 2 Mbps even after repeated complaints throughout the last 6 months.
#. Fraudulent overbilling
#. Actively by-passing customer right to know (internet usage stats) by systematically thwarting access to this info by means of duplicate, redundant and forced re-registration and that too by adamantly forcing ppl to visit physical customer support center and providing no means of doing so online. Clearly a malpractice and a violation of customer rights as per TRAI.
Everybody who feels this is also the case with the service of Airtel Broadband, plz reply here and I'm planning on a joint public interest litigation to the consumer court. Some companies think they can get away with anything - unless of course their bubble gets busted.
Thanks and cheers.
I am an airtel kolkata customer. I had been roaming since last may 2007. I am not at all satisfied with the airtel customer care division. Whenever I am roaming there are some or the other problem with my connection. And every time I launch a complain with the customer care kolkata I am never satisfied.
I am listing the problems with the customer care division:
1. Standard reply of the personel - We have logged your problem. Thanks for calling the customer care. (No answer whether the problem will be solved or not) CARELESS ATTITUDE.
2. Again if you call related to the same problem - A fresh problem is logged. Ask for the previous logged problem (NO TRACE).
3. Any uncommon question you ask - call hold for 10 - 15 minutes - Standard reply - (OUR SERVER IS NOT WORKING - PLEASE CALL AFTER ONE HOUR) - after hour once again explain the whole problem and again the same answer.
4. Try to talk to any superior to the customer care executive - YOU ARE KEPT ON HOLD FOR UNLIMITED PERIOD. If luckily you get the rare opportunity to talk to them, again narrate the whole detail with every minute issues and answer (SIR THANKS, WE SHALL GET BACK TO YOU) and they never get back.
---IN A NUTSHELL - IT IS NOT CUSTOMER CARE. IT SHOULD BE CUSTOMER REPORTING DIVISION OR CUSTOMER TIME PASS OR CUSTOMER HARASSMENT DIVISION.
I have an airtel prepaid connection and I am a person who talks to the point on mobile and I prefer not wasting my mobile balance for gossips etc.
This all started in march 2007, when I got a sms from airtel customer care:
"Rs 15 have been deducted from your account for your last VAS download. Thank you for using Airtel missed call alert service." Of course not willing to pay 15 Rs for missed call alert, I immediately called customer care. After much of "Please wait, maa'm, I will check", I got an answer from the customer service guy that the service was given because "I asked for it". Shocked by this invention, I told him that never in my life have I requested such service by call, sms or reply to call or reply to sms with airtel customer service and there is some error in airtel database. The person adamantly told me that "If our system says that you have asked for it, you have asked for it." I again told the person that I have never requested such service. But like a taped message, his reply was the same. "If our system says that you have asked for it, you have asked for it."
I requested the customer fellow that if he says that I asked for 'Missed call alert' service, he should produce me proofs and date and time, when and by which medium have I asked for missed call alert service. The person said that "Sorry Maa'm, We cannot disclose the information." After much of argument, The person told me that they would not refund the 15 rs deducted, and If I want that next month 15 Rs not deducted, I should sms mca cancel to 511 and confirm within 24 hours that the service is really canceled.
Helpless, but not willing to lose Rs 15 again next month, I sent the sms to 511. When called to ask whether the missed call alert service is canceled, I got a reply from customer care that "The service is still active, but it will surely be canceled within next 24 hours."
Next month when I saw Rs 15 deducted again, I immediately called customer care and informed about the matter. Again I got the reply about "sms mca cancel to 511, will be canceled in next 24 hours" etc etc. This time also I sent the sms. I also mailed to [protected]@airtelindia.com about this. Git an automated reply "your request will be processed within 24 hours." But no one from customer care reached me about complaint.
Now 7 months are over since I first called customer care. 15 X 7=105 Rs already deducted form my account. I resent the complaint mail 4 times. Every month I send sms about canceling missed call alert service, every time new customer care guy tells me that this time the service will surely be calceled, and next month I again see Rs 15 deducted from my account.
Is there any other way than sending sms about canceling a service and being restless because it is not canceled, or talking to any tina, mina or asif from airtel call center and their false promices?
i have recharge with Rs 300/- with airtel easyrecharge.Airtel they deducted Rs 30/- from my account and without inform us they activate voice chat and again they deducted Rs 30/- my account has gone to Rs -23/- then i rigester a complain with airtel they said that they going to add that Rs60/-to my account till date singe money they dint added and theybarred my account incoming and outgoing callsbarred.I rigester so many complains with airtel custumer care.Airtel is a cheater and cheating with the people.
I have taken a duplicate sim from airtel office in koramangala branch almost a month ago. Till now I am not able to use it. I have validity till april 2008 and a balance of 700+. After my repleted visit to there office for two weeks (Around 7 times) I am able to see signal ie, sim is active. However I am not able to see my balance and validity. When I press *123#, I see that balance is zero and validity is unknown (a symbol '- '). For this again visited number of times, I called them repeatedly. I raised complaint in custom care of airtel, but till now the problem is not resolved. The nearest airtel office is around 12km from my place, I have travel all the way from there. They say that it will resolved in 24hours.
Can I raise a complaint in consumer court through online?
i purchased a sim of Airtel around six months ago Of Mobile No. [protected] with all relevent documents and i chose lifetime validity.
After 8-10 days due to some technical fault my no. was diverted to other no.
i applied to block that sim by informing at Airtel Office Hoshangabad (M.P.), and i was given new sim with same mobile number with sim number [protected].
but till date this new sim is not activated.
I've submitted all relevent documents again but till now i've been given so many appologies (like server problem/will be done in 1-2 days) e.t.c.
Now i'm waiting for ur positive response or i'll be so disappointed by the services of Airtel.
The complaint has been investigated and resolved to the customer's satisfaction.
Sir my sister is getting calls from [protected] and she is getting distyurbed mentally ,plz tell who's no is this and where he is from.It will be a good help for me.
This is Manish Awasthi from New Delhi..recently i purchased a prepaid sim of Airtel No:[protected] and Sim No:[protected] 7..and as i know one can not take a sim(connection) without giving any documents.I have also given the same.I bought this sim on 29th Sept 2007 from Mobile Store Alaknanda New Delhi.It worked just for 10 days..
The problem is my sim is not working since a week and i have been told to re-deposit relevant documents twice..i deposited all the documents(add proof,voter ID,Photo) thrice..one in Mobile Store ASC New Delhi ,second in Airtel Office in G Block kalkaji and third in Airtel office in Nehru Place...but the result is same ..stil my connection is not working and there is no use of talking to innocent customer executives as they don't know why my documents are not reaching there.Still my mobile shows limited service..and i m not able to do outgoing calls and neither i am ablel to receive incomming calls.
At last i thought i should get in touch with you..lets see what type of help you people provide..otherwise i will go the government authorities as it is important to know where my documents are going?who is going to take reponsiblity if they are use in any illegal work/purposes.
thanks and hope for early action
I find that Airtel is deducting Rs.14.99 intermittantly for VAS download. I have no interest in changing ring tones and I don't use their services. I reported to customer care and also sent deactivating message over the number given. But the charge continues.
Myself Rajesh k Sharma, R/O 1170-F, Sector 7B Chandigarh has been a subscriber of mobile phone having cell no. [protected]. I do not want to continue with the mobile connection, so you are requested to stop the mobile connection and services to my mobile.
You are further requested to adjust the payment/bill against the security deposit of Rs. 250/- deposited at the time of taking connection.
I may be informed through retur mail regarding the return of the sim card and the payment/refund of money after adjusting the bill against security.
It is made clear that after 31-10-2007 I do not require the mobile connection. So you are requested to do the needful at the earliest and inform accordingly.
Rajesh K. Sharma.
I took an Airtel post paid connection (nO.[protected]) on 19.10.07 and at that time I have furnished all my details along with supported documents. I got a message to visit nearest AIrtel Office for enjoying uninterupted services. Later it is known that an executive enquired about genuiness of my residential address and certified that no such person is staying at the given address. The reason is that the person came with different House No. (i.e. 5-12/239/1 insted of 5-12/239/3)which is not furnished by me. The same ws brought to the notice of the Customer Care with the ref.No.[protected], [protected], [protected] etc., but the same was not rectified and surprisingly my out going services were barred wef 30.10.2007 and I've been asked to submit blank cheques though my employer has cetified my genuiness.
It is not known why ur activating new connection without veryfying genuiness and completing all formalities and barraing the calls at a later time.
Why a customer needs to roam around the Airtem Offices? Is't a Free Service?
Pl. rectify the above imdly and take action agnst the concerned for the inconvenience caused to me duly informing the same to me.
further, see that no such inconvenience caused to the any of valuable customers.
A REPLY INTO THE MATTER IS SOLICITED IMMEDIATELY.