Airtel’s earns a 2.5-star rating from 2 reviews and 1311 complaints, showing that the majority of subscribers are somewhat satisfied with service.
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airtel broadband poor customer service
Looks like I am not alone. I raised a complaint about broadband billing (that became twice for a particular month without any extra activities) during the beginning of August 07.
Till today (10-Oct-07), none has come back to me to resolve the same. I have made umpteen calls to them and every time I hear, we will get back to you with details.
prepaid top-up card didn't work
I have got a prepaid top-up card(Rs.25/- worth) and tried with the pin number to top it up. But went on giving an error msg (Invalid combination) whenever I attempted to top it up. When reported in customer care, there was no proper intimation as to what to do. I found that customer care people are unaware of what to do with my complaint. Finally I could do nothing...
network coverage problem
I am facing network coverage problems since 23rd Sep, 2007 in KPHB Colony, 3rd Phase, Hyderabad. Thats a residential area. I have raised two complaints mentioned in the subject and nothing had happened. I am losing all my business and personal calls due to this. This SHOULD be taken VERY SERIOUSLY. Who is going to compensate for all the losses I make due to this? I am not reachable from any mobile at my home . Its been almost 12 days I have raised complaints and there is no solution till now. I spend talking to the customer care for 2 hrs after a day long tiring work from a place where network is accessible.Executives promise me for a call back and they never turn up and few of them have mislead me with false information.Subsequents complaints are registered against them.
I want an executive to visit my place personally and solve this problem as my number is not reachable at my home for a call back.
most ill trained customer care
We are subscriber to airtel 3 base line connections. We being harassed by airtel service so much that we have decided to harass them in return, so now we are going to use the telephone & internet on full scale but we will not make any payment.
Airtel has got one of the worts bill payment structure in the world. People who pay on time like us are barred from using internet and telephone, even after making full payment by cheque. When u call their customer care the behavior of customer care is also shameful
Before you read my complaint which I am giving below, I want to tell Airtel Company is Best but there ill trained staffs and their incharge one Mr.Faisal is very Useless in Cochin Office-Kerala. I dont know why Airtel Company Authorities do not monitor their customers grievances and do a remedial actions.! Or they are also lazy people?
I sent a email to Airtel Cochin office- their Nodal officer One Mr.Faisal on 25th March. When I contacted after several efferts he said I didnot get your email'. So I enclose the original email below.
Dear Mr.Fizal
Nodal Officer Airtel, Cochin. Kerala
This has reference to my telephonic call today I had with you at 1pm. As I wonder I didnot have any answer from you till this momement, May I have a reply at least for this third reminder please!
regards
Sincerely
PA.Siddique
Airtel:[protected]
Alwaye-
27-03-08
----- Original Message -----
From: PAS
To: nodalofficer Airtel kerala
Cc: nodalofficer Airtel kerala
Sent: Wednesday, March 26, 2008 4:47 PM
Subject: Fw: So Sorry I am unable to reach your telephone numbers.
----- Original Message -----
From: PAS
To: nodalofficer Airtel kerala
Cc: nodalofficer Airtel kerala
Sent: Tuesday, March 25, 2008 9:38 PM
Subject: So Sorry I am unable to reach your telephone numbers.
From:
PA.Siddique,
Cell number: [protected]
To: The Nodal Officer
Airtel Kerala
Cochin Kerala.
Kind: Attn. Mr. Fizal, Nodal Officer.
Sub: My Prepaid(Life)Cell Connection Num: [protected](Airtel)
I have been using Airtel Life connection([protected])since so many years. Even My wife also having another Airtel connection with her in home. We are happy with the service so far.But...
The reason for this email is, I have two big issues before with me to get a fruitful remedy from your good selves to the customers like me those who hold Airtel connections in Cochin/Kerala.
1) Whenever I make an international call( like England and Bulgaria) I get money lost even without getting connection thru. I mean for the first ring itself goes to such countries my Airtel connection starts pulsing. Suppose I cut the line without call matured I get an indication that Airtel has charged me Rs.9.20 for one minute or less than a minute. This has been happening since months. I brought this matter to some senior officer in your Cochin office Last month he noted the matter and assured me would call back in days, but he never did. Now I am scared to make international calls. Because, I need to pay for non matured calls also even less than a minute or whatever it may comes on my cell. Therefore, I totally depend on other mobiles like Reliance or BSNL to make such calls.
Yesterday(24/03/08) I tried a call to England [protected] at 14.37 hrs; I very regretfully mention here that I lost Rs9.20 for 2 seconds even only it was ringing ringing.
2) My second issue begins from here.
I was trying to contact your Aortal customer Care service 121, 123 for about couple of hours though I was in a meeting a discussion(official)when I tried this England Call, I am very sad to say that I was not able to get any Customer Office means 121, and Num:9 for customer officer's person support. Everything was prerecorded announcement or some IVR reply.
I don’t know how much time I wasted to get a person thru from your customer care office from these 121, 123 telephone numbers. I don’t know what these officers are doing during day time as well as off time. No one will be able to locate them. Wonder what a service people you have provided for customers for a Big Telecommunication Dept in Airtel office in Cochin.
Today(25/03/8)I luckily got the Customer officer after much effort, one Miss Henna. She was so nice and cordial to listen me. Then I asked her about the Customer Nodal officer's Number she only gave your identity. Anyway. I got you after I did spend 3 hours continues trying on my Cell.Do you know I even got my phone set hot by constantly keeping on my ears!
What I want to inform you and get some remedy is.. First Why it’s happening and losing money as I explained in the first grievance.
And second thing, why there is difficulty in getting customer care officer directly without bothering 121: then some stories, then recorded announcement, then it’s get cut but have to try again same process holding mobile and paining ears. People will get really MAD!.
If we try 123 also same effects only. Don’t you have a direct contact number like 121 then 9 to customer Care officer without bothering this recordical announcement. I mean If I have time I am ready to listen your all announcement for 10 minuts, but when I am travelling or attending some functions like some official or some funeral-I won’t be having time to listen to you Wonderful recorded IVR announcement.
Can't you provide some responsible person to lift the phone at the Customer Care Desk with a direct Number( may be a call waiting answer can provide)if the officer on desk is busy! Can you not able to inform this cry to your higher ups and do some remedial actions and do something needful to those who really love Airtel Communications.
If you are not in a position to reply me kindly give me the your higher officials personal phones an email ids.Let them hear our cries.
Expecting a reply.
Regards
Sincerely
PA.Siddique.
[protected]
copy to:CustomerCare Airtel
121@airtelindia.com
(this 121CustomerCare Airtel acknowledged my email on 25th 03 08 and informed i will be getting an answer in 24 hrs.Thats all. I regret to say No Answer I did hear till this momment.)
abuse language and irresponsibility of airtel employees
This may seems like a regular comment by many more persons in this site, and you may seen many many similar postings against airtel.
One day i've called airtel customer care on their mobile number and i'm not getting his (ccare guy) voice and he told me to speak a bit louder and i've tried several times to the same number as it disconnected after 10 sec's. And atlast i can able to speak one guy and he is really very arrogant and the words he spoke to me is never heard by me and i cant write them here. Their service is worst and the response is also worst.
Can anyone answer how they are getting business even after doing such nonsense?
The gprs connectivity is poor and signals is always unreachable even after sitting in the same building where tower is placed.
Airtel people are very lazy(not applicable to 121 ccare people) even after submitting papers also in a airtel office 10 days later you have to face intruption in services due to non submission of papers etc. And in that sms they mention call customer care after disconnecting the service. If we try to dial 121 outgoing is barred to 121 also. How the customer call ccare using the bloody airtel service.
They are brainless.
If i write all problems of airtel, the space in this server will be over still i'll be short of something.
~Sashi
The complaint has been investigated and resolved to the customer’s satisfaction.
security amount not refunded
My self running a PCO in Sector-58 noida from 2005. In the month of March-April in the year 2007 all my lines closed without any reason. Sundry times I meet with Airtel staff who is sitting in noida sector-57. They assure me we check the line fault and rectify the error within four hrs. Otherwise you will get Rs.100/- per days as a compensation. After fifteen days spent, neither they render the services nor given me satisfactory response.
After, watching the turn out of the service provider myself apply for line disconnection. From that time to till date my security amount not refunded by Airtel. Only they given me assurance, if there is time factor that is over as per my observation. I want to know if there is any matter please e-mail to me on my address.
They will made you cry one day to refund...
cheating the customer with unethical billing methods
While Airtel quotes at the time of opening a new connection with a new client (or prospective client) that they offer a total download capacity of 2GB (data transfer capacity @ rental of Rs.749)...and for the time period 8th Aug - 20th Aug, they have billed me Rs.2500. I was shocked for 2 reasons...(1) they say that TRAI has strictly asked them not to issue itemized bills (that is what a team leader of the Airtel centre close to my house told me... can you believe it!) , (2) that the billing is based on the duration when the modem is switched on and not on the total download capacity (i.e., not the 2 GB of total data packets transfer that happens...). They market this product saying 2GB download capacity and charge for an irrelevant usage nature. This is unethical. Please raise your voice dear friends who are facing this problem. I have cancelled my connection.
cheat customer and farad
I am user of airtel prepaid mobile service india . the service of company is poor and they cheat customer and farad also. I sms for mobile office on date 29/09/2007 they reply –your request has been saved. Your mobile office will be activating with in 48 hours. When our mobile office service is not activated in the time I call customer care number [protected] and complain but they do nothing till time. They fraudulently reduce in my balance 35 rupees yet I call no any one and no any other services are activated in my mobile. I decided to file civil and criminal suit against airtel Mobil Company
I also want to teach them a lession please tell me how to complaint against them?
airtel has the worst services
Hi,This is Sanjeevani here from jabalpur, M.P. I have taken airtel prepaid connection before one year on my name. In January i made it postpaid, n again i switched to prepaid in april. Now before 1month airtel has closed incoming n outgoing on my mobile. N reason they r giving is u didn't submitted d documents, which we did on day i bought sim. So we have once again submitted d documents. But still no incomings no outgoing. I have complaint so many times. I must say worst service is airtel!
dear sir
subject: Wrongly deducted my balance Rs.35 from my Airtel mobile continous from last 2 months tat is may and june 2012.
since tuesday [protected]) time 9:00 pm atuomaticlly activeted hello tune service without any request and at that instant35rs charge less from my airtel mobile while i have not request for these services, i have been continue call in customer care but still i am not connected to customer care so i want to refund my balance as soon as possible because in last month also i have faced the same problem. continously from last 2 months my balance have been deducted kindly refund my balance. my mobile number is [protected]
i request to credit back my balance which u charged from me unneccessary it would creat bad image of the airtel.
thanks
[protected]
yes, airtel is worst service, since last one mponth my dsl is not working properly and after so many complaints nothing is being done, every time i am tld that call after 2 hours, after 2 hours again the same story call after 2 hours. really i am fedup .
dear sir
sub:- please disconnect my mobile Daile tone
& my airtel No. is [protected]
Airtel Number [protected] using for long time... My father is using this number recently. He register for number portability, for that reason airtel call him to know the reason behind changing operator. So, he ask not to change operator.. And airtel will provide low tariff on this number [protected] with in 48 hour.. Local other call 2 sec per paisa and for local airtel to airtel 4 sec per paisa.. But 15 days going around but no msg. Even no response from airtel officer. This must not be done atleast by reputated company like airtel. We are four member in our family using four airtel number for very long time. Because of some carelessness spoiling the name and reputation of company. Which cannot be left out simply, so i request to higher authority to take serious action that it must not repeated in future..
REGARD,
Atul sharma
Dear Sir,
My mobile No. [protected] has been losed by me, & it not found any way, Now I want to u that this, no to be closed.
I request to u, plz closed this number.
Thanks
Arvind Sharma
[protected], [protected]
Dear Sir,
Subject: Wrongly deducted my balance Rs.90 from my Airtel mobile .
It is to bring to your kind information that Airtel, deducted the amount 90 from my mobile during January 2011,
I reside in MP region I request to credit back my balance which you charged from me unnecessary it would create bad image of the Airtel
thanks
Himanshu Lakhani
Mobile no.[protected]
dear sir your airtel landline phone directory service very very poor
kuch karo aap log
reg
sachin rathore
[protected]
dear sir your airtel landline phone directory service very very poor
kuch karo aap log
reg
sachin rathore
[protected]
My cell No. [protected] and I am facing a problem due to deduction of a certain amount, say Rs.2/3 per day from my available balance. The service you are provided for what and how, I don't know. Kindly stop the same payment immediately otherwise there is no alternative except I have to chage my sim. Hope you will take an action favourably and immediately.
My mobile number is [protected]. I am recharge my cell some amount is deducted. and I am not use any other services.
If any service is active then please cancel unnecessary services. I am trying to call customer care for the same but unable to reach them.
Please do some needful for the same.
Thanks & Regards,
Rajesh
billing fraud!
We have 2 Telephone connections from Airtel at our Noida office 314, Vishal Chambers, P-1, Sector -18, Noida. Tel No. 4312022 (in use since many years) & 4221472 (in use since last 2 months - new connection). The Payment against 4312022 are upto date, while due to non-receipt of the physical bill for 4221472, for the 1st month - the payment could not be made.
About a week back - while trying to make a call from 4312022 - the Automated voice response system gave the message "Due to non-payment of bill, outgoing call services has been stopped" - when we checked with the customer support - we were told that THOUGH THE PAYMENT IS UP TO DATE FOR 4312022 - OUTGOING CALL FACILITY ON THIS NUMBER HAS BEEN WITHDRAWN SINCE, THEY HAVE NOT RECEIVED PAYMENT FOR 4221472. this I feel is a breach of CONTRACT as far as a particular tel no. is concerned - WITH NO DUES & with NO BILLS received on the other number - how can AIRTEL Stop outgoing services!
Advise smb!
had Airtel connection since April 2008, Due to some billing & network problem, disconnect my connection. Presently I am in Jaipur so I require soft copy bill on my mail. Whenever I receive a call from your side, just repeated this requirement still they did not take proper action on my requirement and just call for outstanding only. However in my billing some toll free number is charred & various times less than 3 second call were charged. If u r not able to provide satisfactory services to customer then pls don’t call to customer for outstanding.
Alpesh Gupta
[protected]
harassment by airtel telecaller
My below mail to airtel zonal officer explains all...
PS: Interestingly 'my post in complaints board' has been removed by some means so posting it again.
Hi Sir,
sub: Sexual abuse by a Airtel telecaller.
note: This mail is meant for the Chennai zonal officer because the telecaller spoke(abused) in tamil.
Here is the complaint i posted in a forum.
Please be patient in reading this and advise your telecallers be polite to customers, especially when they call NON CUSTOMERS by mistake.
They are wrongly advised to collect the money by any means i guess.
This wrong advise by some low level officers will spoil the entire organisation's reputation.
I too would like the Airtel to grow like a giant to have a balance with other competitors.. but now the arrogance showed by your telecaller gave me a bad image of Airtel.
Here is the complaint to you.
http://www.complaintsboard.com/complaints/airtel-c27489.html
I got a call from a telecaller on 27/sep/2007
She was asking me about the payment of bill for some airtel number(which is not mine)
I told her that i don't know anything about that number.
She started scolding like hell. I used at most abusive language like
"You can earn money with going to man and pay bill"
"You can sell your baby to pay the bill"
etc
This is a horrible call i got.
I decided to RECORD THE CALL next time and report it to cyber crime police.
It is shame on Airtel to have such telecallers on board.Is this the way the collect money?
Oh my god i never will go for Airtel and allow my friends and family too to go with them.
I am sending this link to the nodal officer of airtel in Tamil Nadu(Chennai). Let us see what he do for solving it.
+ 91 [protected], nodalofficer.[protected]@airtel.in
Oceanic Towers, 8th Floor, 101 Santhome High Road, Chennai 600 028, Tamil Nadu
- Jagdish([protected]@gmail.com)
I believe you take this seriously and act on this. I could have come out of this problem simply by giving a complaint in the cyber crime and left it there. Why i am writing you is, i want this company to grow and serve people. That doesn't happen when you have telecallers who use sexually abusive languages to a non-customer too.
Thanks for your understanding.
Jagdish R
My genuine question to AirTel
Are you NOT recording the customer support calls?
When we said we will record this call. She is telling, "Go and complaint to anyone... i am least bothered"
What is giving them so much arrogance? the anonymity isn't did?
I got this following reply...
==========================================================================
Dear Mr.Jagdish,
Thank you for contacting Airtel.
We refer to your mail expressing your concern on the telecalling received from our end for payments. We sincerely regret for the inconveniences caused. We request you to kindly provide us your contact number to gather information on this incidence. We thank you for bringing this to our notice to take immediate corrective action.
For further assistance please reply via e-mail. We can also be contacted through web on 121@airtelindia.com
Thanks & Regards
Karthika
Nodal Officer
Customer Service Delivery
================================================================
i replied back this way...
================================================================
Hi,
Thanks for your prompt response and sincere concern to solve this.
When asked about her number she said the following numbers "[protected]", "[protected]".
FYI: She again called today when we were not there and was threatening my old parents to give the home address. My parents wants me to go to police immediately.
When i am not even a customer of airtel. i don't know why they are behind me.
I would appreciate if this menace is put a full stop before it reaches the breakpoint.
Please give me your contact number and the convenient time to call to give more details on the incident.
Thanks,
Jagdish.
========================================================================
To Whomsoever this adresses...
I had a two day trip to SELEM Tamilnadu about 220 Kms from Bangalore..where i dint feel the need to activate the roaming on my phone...on my way back, Unfortunately i met with a Severe Accident (head On Collision with Govt BUS) on the 1/10/06 at 2.30 on Nationalhighway ..My Car is a total wreck and i am about 6 KMS from nearest hospital...My co passenger sufered the Brunt of the disaster with two severe lesions on her forehead...needed intensive treatment and several stitches...One GOD sent angel helps me take her to the hospital..(All my items are in the car...some bits dis-integrated...) get her into the casualty ward ...then i got back to the car to get our things(Phones,Bags,Wallets) from my TOTALLED CAR and get back to the hospital...She was sent to another hospital for Ct Scanning...In the mean time i realise that the Hospital does not accept CREDIT?DEBIT Cards.ATM being 4 KMS back into town...I TRY COntacting MY EVER COMPETENT CELLULAR PROVIDER "BHARTI AIRTEL" in between filling forms buying emergency medecine and trying to arrange for MONEY, speak to an Advisor called MOHAN.B at precisely 3.30 P.M Our converstion as far as i can remember went like this...
Me> HEllo sir,please help me ,I am in a "EMERGENCY"I have met with an acident and need to use my phone.Please activate the roaming facility...
Mohan> You need to send a message to ...
Me > I know the procedure but i have no NETWORK AVAILABLE...Please activate it from the system...
Mohan > I'm sorry. That cannot be done.this is something you should have done while you were at bangalore...
Me> I know that sir but this is an emergency Pleas...
Mohan> I'm Sorry THANK YOU FOR CALLING AIRTEL...
THANK YOU AIRTEL! You are exactly the kind of shepards that cant Even take care of your SHEEP...Then why even Bother...and DO YOU REALLY need SHAH RUKH and SACHIN to PROMOTE YOUR INCOMPETENCE at YOUR PRIMARY OBJECTIVE TO EXIST (Service)!
Nitin Joshi
Nitin.a.j@gmail.com
[protected] ( Wont have this number for long)
I had been using airtel simcard for last 5 years, suddenly oneday this sim got deactivated .During this time i was out of country for 3 months. when i complained this to airtel office in mangalore, they said that sim is not able to activate again, as reason is unknown. Pls activate this sim urgently as early as possible.Airtel phone no.was [protected].
Email:pkkot@yahoo.co.in
This company uses my airtel mobile connection [protected] unauthorizedly and sends SMS with words like HOTTEST BODY etc. .. My complaints to 198 (airtel complaint centre ) more than 5 times went futile. AIRTEL must stop this nuisance... Thanks to govt that option to turn to other operators is now available...i am thinking of that
i have airtel sim ...two days back i got a call from customer care of airtel india they have told me my mobilno7760603280 selected for the prize of RS 25 lack(25, 00, 000)
i want that winnig money...
to the address of satish s/oveershetty honnale brahman galli old town
bhalki dis- bidar(585328
state karnataka
con-india
5 days ago i bought airtel simpak at sikka from local vendor, load balance 750.48 rups, iam a seaman which has limited access to go out to submit requiremnts, i did not used sim the day i bought it and have misplaced the sim pack, i only have sim card with mewith msi# [protected] 4 h1. Now im at mumbai port and i cannot access my sim. Pls activate mysim so i cal call to philippines. Thanks rex
Hallo,
My last Mobile no :[protected]. I receives calls from unknown no for lautry.
I complained many times but no solution. After that i stopped my payment and changed my no.
But since last week i am receiving calls from unknown no. They are abusing me and my relatives.
Please do something.
I have a new Airtel prepade connection in working properly. But i am continue receiving warnings from service provider that i have not send my Enrollment form, while I have submitted it before purchasing the sim card.
Please help me or give any suggestion.
I was using this no. [protected] some time back and later closed it.
Still I receive emails from airtel to make the pending bill payments. I did all closures before actually surrending the sim and number with Airtel Outlet.
Requesting the concerned people to look into the matter.
Hi, I am using airtel prepaid mobile having mumbai no [protected] and presently I am in Ahmedabad. I am not using this mobile and any of its services still daily by balance is getting deducted.
Please suggest.
Regards,
Abhishek Tiwari
[protected]
hi, Airtel is deducting from my post paid amount for back ground music. With out any confirmation how you would deduct the amount. I want my money back.
extra amount deducted from balance!
1) I'm airtel prepaid customer. My validity is till 4th december but still my outgoing was barred for around 6 hrs. on contact with customer care they replied that it will get activated within 10 mins. But it took around 6 hrs.
2) According to service charges for local A2A sms are 0.30.But they have deducted 3 rps per sms from my existing balance today (28th September 2007).
This is cheating, beware!
airtel = robbers = cheaters = crooks = thieves = #
I had taken the NET ON PHONE service for a day on the 6th of sept since the service did not work i disconnected it by sending a sms and well as calling customer care and making sure that my service was deactivated. I am still being charged for this service when i called customer care and wrote a e-mail they acknowledged they have made a mistake and refunded me my credit but the next day again they started charging me for the service which i have not used. When i call the customer care all that i get is that their systems are being updated and to call after 24 hours. In the mean time they keep deducting my balance. This company is Cheat and all they do is rob customers. How long will you'll last by robbing customers you cheat'z. AIRTEL = ROBBERS = CHEATERS = CROOKS = THIEVES = ###
hello
I have Airtel internet brodband connection , but due to some reason now i want to shift it in safe custody . so i contact to airtel excutive many times . after all i give a application for safe custody . but after a weak when i inquire my application to custmer care then they say no such application is found here.
and my conection is still working.. ,everyday two to threee times i contact to airtel excutive but no any action applied.
i am very much frustate with your execuitve working procedure...
shailendra kumar tripathi
mob no : [protected]
very bad and poor service
My name is raja. Actually my number is [protected] (airtel - chennai). Due to lot of billing issue, i switched from post paid to prepaid conversion. For converting my postpaid to prepaid, they had taken seven days time, after lot of quarrels and shouting. Then when i recharged my account the balance is not added to my account. Then again i had to fight with them for one week and get the amount added. This is procedure for past two months. They make me very vexed and irritated. Actually i not going to leave them. Till now the problem is not sorted out and they give very bad customer service.
We have experienced Airtel in very cheap manner, Airtel's Staff's selling our call & sms etc... Data to our competitors.
don't rely on prepaid service software of airtel
Dear All Airtel Prepaid Customers,
This complaint belongs to the Airtel Karnataka (May be across all the states in India) Prepaid customers who have monthly validity plan of Rs. 99/=.
Please please please beware of a so called "BENEFIT" of a top up recharge of Rs. 89/= which makes one entitled for an additional benefit of Rs. 1/= per minute for an STD call.
The issue is that AIRTEL does not have any check/prohibitory action applied in its system which prevents a prepaid customer of Rs. 99/= validaty account to go for a Rs. 89/= scheme. It leads to a problem which will make your Mobile number inactivated until you complete 1 month with Rs. 89/= scheme.
For e.g.-
- Customer "A" (having Rs. 99 plan,1 month validity) recharges on 1st Jan with validity of Rs. 99.
- A's mobile will be activated till 30 days, which means that till 30th Jan.
- Now, "A" goes for a benefit STD plan of Rs. 89/= additionaly on 25th Jan.
(Unfortunately AIRTEL allows "A" to do it).
- Now till remaining 5 days (upto 30th Jan), "A" will not face any issues because A has a validity plan of Rs. 99/= till 30th Jan.
- But 31st Jan onwards, A will start facing the problem with it's number which is blocked since A is using the so called STD benefit of Rs. 89/=.
- Airtel system will not allow to make a topup of Rs. 99/= (or any amount) on A's number.
- Now "A" has no other options but to wait for a month after availing the STD benefit which meant to wait till 25th Feb.
- So A will not be able to "MAKE ANY CALLS"/ "RECEIVE ANY CALLS" from 1st Feb to 25th Feb.
On calling up to customer care, they simply say that they do not have any solution of it.
The ultimate thing is that customer suffers..and suffers...and suffers...
OR
--
Just go for a new connection.
I am suffering because of this.
What a junk system/ and softwares AIRTEL is having. Please beware of AIRTEL prepaid schemes. Simple.
Its really rediculous. If its true, airtel should be ashamed of its software. I was also planning for the 89 rs. top up recharge. however, I usually recharge with 350 rs in a month. Can any one tell if the issue is with monthly validity plan of Rs. 99/ only or it will effect my number also...
non connectivity for outgoing sms!
I am an unfortunate airtel, andhra /maharashtra circle customer. Upon landing in Canada/Toronto, was duly connected to airtel's partner rogers wireless and indicated strong signals at my current location. My connectivity to my international clients is through sms messaging, which is vital. Immediately upon trying to send sms to India/Indonesia, all sms transmission indicated error' or 'network out of order' even to contact the airtel customer service no.121. Have sent a chain of emails to the 'customer service id of airtel, which are routinely acknowledged and after a while replied by different customer executives-or that s' what airtel has labeled.
Each reply is a joke in itself and faithfully parrots the same coined sentences, but little substance. Knowing that the user is overseas advices a call to the designated no.
The horror of it all is the advice that on a date,say 15days from the client's complaint customer executive will contact the complainant-in effect it has never happened. For unknown reasons airtel's Indonesian Partner'telcomsel' sends sms messages, asking if the 'customer is 'satisfied with the response and advised to reply-yes/no.
All this reflects on a fraudulent operation fleecing the gullible mobile users. It needs to be brought to book by the consumer forum in India.
awareness about airtel's customer service
Dear Complaints Board visitors,
Reason behind mentioning this issue in front of public, is to make awareness about Airtel's Customer Service:-
The Story starts from 6th September, 2007, On this day, I purchased two Sim Cards, (Postpaid/Prepaid) with a Government Scheme from Bandra (E) Samaj Mandir, my numbers:- Postpaid([protected]) & Prepaid([protected]). Actually my issue is against my postpaid connection, after couple of days my postpaid number has started, it continued for only four days, & suddenly on 14th September, 2007, my outgoing calls barred, because Airtel's verification department says my residence verification came negative, says didn't found the place, which I agreed. After that day, I went to Airtel Gallery (Chembur) for making a complaint against my address verification, they says, verification person will come on Monday 17th, 2007 at 6-8pm, but they didn't. Then, after doing follow-up continuously about the same, & replied that, they will come in coming days for address verification, atlast on 22nd September, 2007, they verified my residence proofs & rest of the documents to avail my Airtel Postpaid Connection.
As soon as my verification done, after couple of hours, my network goes off & also my incoming calls barred, on my mobile message displays "Sim Registration Failed". Then I called to 121, they says for postpaid queries or complaints, I have to call [protected], from any Airtel postpaid number or any Landline. Except my new postpaid number, i don't have any nearest postpaid numbers with me, Then I tried from my Landline ([protected]) to Airtel Postpaid [protected]. After completing all IVR instructions from customer care, It says "Please Check the number". Now main tense situation created on 24th September, 2007, I have received Airtel Bill, which is an amount of Rs. 312.52/-,
But my question to Airtel is, without using my new connection much, with the monthly rental of Rs. 200/-, my call cost is Rs. 0.25/- Airtel-Airtel, & other Rs. 0.30/-Airtel- Landline/any GSM, How come my Airtel Bill comes over Rs. 300+, & second is from past two days, [protected] Airtel Nodal Officer's number, Where not a single human being was picking-up.
Atlast, I got frustrated, only I found you as an option to intimate about Airtel's useless service, which they have provided, to the customer like me.
Describing breif about my Airtel Connection:-
Name:- Mr. Gunvant K Patel
Postpaid Number:- [protected]
Monthly Rental:- 200
Bill Number:- [protected]
Bill Amount:- Rs. 312.52/-
Address:- Room No-5, Vishwanath Koli House, Nr-Daria
Daulat Bldg, Sion Trombay Road, Trombay Koliwada,
Trombay, Mumbai- 400088
Now after Airtel's wonderful customer service, I as a customer of Airtel postpaid, I have decided that I am not going to pay the first bill which I have received, at my place on the same address which they have given as a negative place.
Please think about this, with negative address verification, how come airtel charged. Just imagine what Airtel is delivering customer support to the customers like me.
Compliants Board visitors, please suggest.
Thanks & Regards,
Deepen G Patel
[protected]
[protected]
[protected]
[protected]
send me postpaid plans .
mobile no. :- [protected]
complaint against airtel prepaid scheme
Dear Sir,
My name is Pooja R Wagerkar. Now I am using Life Time Prepaid Plan of Rs.999/-. My father & my brother are using same plan.
But on 13th September 2007 Mr. Vicky Verma from Balaji Tele World (who supply the Airtel Billing & Prepaid service) visited at our location. He gave us RS. 599/- Airtel prepaid plan, which includes scheme i.e Airtel to Airtel 30 Pasia, Airtel to other network 50 Paisa, Sms charges is 30 Paisa & if three person is accepting this plan, this plan will enter in life time paid plan with these scheme. Sir, we accepted these scheme & we gave the cheque of the RS. 1800/-(Indian Overseas Bank) in the favour of Balaji Tele World. He told us that this scheme would start after cleaning the cheque. The cheque was cleared on 15 September 2007. But our prepaid scheme is not activate yet. We are also calling that person but he is not receiving our call. We also called that store but we didn’t get any response from dealer site.
Sir, we are requesting you kindly look this matter as soon as possible. Waiting for your positive reply.
Thank you,
Pooja R Wagherkar
On taking this one year validity they never informed that Re.1/- will be deducted everyday. Also it was never mentioned that incoming calls will be barred.
now i hate airtel a lot
very bad scheme and very costly
recently i recharge my phone for rs 200, i got only rs 1, thats really bad. i had called 5 times to customer care i said transferred my call to manager but they reject my call i had no idea about the sceme of rs200 i have no 3g phone, i just recommend you all ppl use portability and be vodafone customer, if you want to know more plz call me at the following digits [protected], i have 5 sim of airtel from today onwards i am tranferring all of my no. to vodafone, , , , vodafone rocks much & much better than airtel. airtel had activated many schene without my permission...
Airtel is the india's biggest cheater company .never trust on airtel, either opt for idea bsnl vodafone but never go for airtel i am one of the victim of airtel .i suggest in case one can't purchase other one better to live without mobile but never go for cheater airtel
Dear Sir,
I am your regular customer since 2001, recently I have joint job as Manager (Accounts) in MNC at Gajraula & took airtel prepaid connection no [protected] from Shree Sai Communication Near PNB Gajraula - his contact no [protected] & gave him copy of my Driving licence, certificate from Company, Pan Card copy & two photographs. My connection was activated. The shopkeeper told me pls take the connection of idea also. when I denied then he said that your connection will stopped by me & he stopped my conncection with message that your document are not completed as per govt norms. I gave these document two times. Now I am writing to you & sending required document to you . Pls continue service on my mobile. I was decided to arrange all the connection of airtel to staff of my factory but such type of activities are done by your authorised people & resulting the Name of Airtel is going down.
Please take action on priority basis & start service of my connection
My airtel prepaid no is [protected]
Best Regards
Rajiv Pandey
Dear Sir,
I have two pre paid connection in new delhi.
When i am inside room no network coverage is coming
i have complained last 6 months in ur call center nothing hapens. What service are u providing us how we can faith u. I have no faith in ur company
This is my last mail after i will disconnet ur conection will take another one.
address is
WZ-1420, Nangal Raya
New Delhi-46
Thanks for ur service.
With regards
saroj
NEVER TAKE PREPAID FROM AIRTEL
TKAKE POSTPAID AND NEVER PAY
### THEM FROM BEHIND
SHOOT THEM AT THEIR ###
My Name is Hitender Sharma from Punjab.
I own a postpaid mobile connection from Airtel from last 5 years. I never defaulted on the bill payment. But suddenly one day Airtel barred my outgoing calling facility giving the reason that I have not cleared outstanding payment against some other mobile connection. I informed them that I do not have any other number and I have no connection with the other number.
When I called customer care, they informed me that your name & billing address is same on both the numbers but they failed to provide any proof. When I get it checked from Airtel showroom, the person told me after checking that that number belongs to a company and it is company owned number. Airtel has barred outgoing calls of your mobile no. because your calling pattern suggests that you know that person.
Actually that person was working in that company where I am working but I have my personal connection which is not related to company in anyway where I am working. The other number is company owned number and company is responsible for the payment (mentioned on bill).
I also sent email to customer care, nodal office & other higher authorities but they insisted that I am responsible for the payment beacuse I know that person.
You are requested to look into this matter. I have all the details and also have complete communication in form of emails I have exchanged with Airtel
Regards,
Hitender Sharma
Hello Sir
This is to let u know that my Dad has two airtel conntections in Bijor(U.P.) and the problem is that every week Rs.10 atleast gets deducted with out any reason and more over we havent subscribed for any service also. One more thing he is getting lots of promotion calls and sms those are really distrubing him while business hours.
Its a due request, please do some thing for this. Here are my numbers:- [protected] and [protected].
Your's Truly
Intekhab ur Rehman
Dear Sir,
My name is Shahzad Adil.I belong to the Moradabad(U.P)-west.
Kindly advise us the cheapest plan of airtel prepaid in which I make a call only at 0.10paise to Airtel To Airtel.
Thanks you,
Shahzad Adil
fraud and cheating!
I had taken airtel prepaid connection from universal india, t d k road , alwarpet, chennai- 18. after submitting all the necessary documents [protected] was allotted to me on 25 august2007. after uninterrupted service for 3 days, it has been debarred. even after informing about it to the airtel department no action ras been taken by them till now to restart the services.
Airtel service station should take necessary actions against the complains of their customers. this shows the inefficiency of their services.
As per Mails/instruction/directions of Bharti Airtel Odisha Region, India
I have deposited Rs. 1, 55, 000.00 with the company and the Bharti Airtel Ltd. for different purpose & also agreed the received an amount of Rs. 1, 55, 000.00 as per his Acknowledgement Receipt Mailed Dt. 09.02.2017 at 3.39 & Receipt of Mailed Dt.09.01.2017 at 2.30 PM the final agreement Dt.30.01.2017 for installation of tower . But the Regional Manger Odisha Region ( Mr. Avik Chatterjee)delayed the process of Agreement and again ordered me & Mailed Dt. 09.02.2017 at 3.39 PM for deposit of Rs. 50, 000.00 for taking TRAI licence . It creates doubt & suspicious, besides we have gone through one caution regarding “ Misuse to TRAI’s name for installation of tower” from internet which was duly taken to your notice and a copy of the same was also sent to him vide our email Dt. 18.02.2017 at 11.40 AM . On observation of the above activates and without agreement asking & mailed to deposit funds from time to time and delaying the process to execute agreement leads to confusion, suspicious and cheating. After that I have lodge a compliant in 121@airtel.com & compliant No. Re : OTO22500034 [protected] and mailed to me that you have cheated & fraud are made for tower installation by anyone in the name of Bharti Airtel Ltd. and immediately a lodge a complaint to the police with documents that you have regarding above issue. So please help me in this matter. ( All the documents are attached in this letter.
As Regards
Ramesh Kumar Parida
Mobile No. [protected]
Email – ramesh.ranjita 2000@gmail.com
Dear Mr. Parida,
This is with reference to your post dated 2 March 2017.
We would request you to get your complaint registered at law enforcement agency. Further, we would urge you to safeguard your personal details.
Should you require further information, please feel free to write to us at airtelpresence@in.airtel.com
Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
I got a call from airtel executive & was said that my number is selected & I would get free download & rental for hello tunes for 1 month. I probably checked with in 5-6 time & he assured it was free & also helped me download a tune, but in next second when I checked the balance they robbed 30Rs from by balance. I tried to contact the call center & they just reduced to take the complaint & said they don't entertain those kind of complaints.
Airtel doesn't seems to have any ethics & the customer service is pathetic. All I want is action to be taken against such customer service agents who rob the customer & Airtel should also be brought to the justice for robbing its customer.
My no. is [protected]. I have procured a Corporate connection from Airtel a week before in pune. But after a week my outgoing facility has been deactivated. Reasons are unknown. When I talked to customer care they say my documents have not reached but i have submitted the documents to the Airtel person on the same day sitting in the company premises.
Beware of this fraud!
WITHOUT GIVING ANY INFORMATION, 5 PAISE PER MSG HAS BEEN TAKEN, AS An AIRTEL CUSTOMER I OBJECT THIS. U people introduced the scheme as free msg plan, then u have started to taken one rupee rental. Now 5PS PER msg with rental. U shd have clearly indicate this before but u people never done that.
Beware!
In the first week of august i received a SMS from Airtel as a promotional offer saying to activate 2000 local & national SMS free @rentals of 49/- send a SMS to 650 with a code "A49SMS" In return i received a SMS from 650 saying that this service is already activated on your account. It was activated on 01.05.07 and got expired on 01.08.07. but, hence, by default it may have got activated for next 3 months also, but when i received the bill for the month of sept- aug, i found that the SMS aren't free but charged. When i called up 121 regarding same matter they said if you have SMS with u, plz go and show it to supervisor and see what can be done. When i went and complained about it, then she said that "nothing can be done." She behaved like Airtel is giving me favor by providing me service. I mailed to nodal officer regarding the same issue and didn't hear from him in 05 days.
Beware people!
Had paid airtel an amount of Rs 1000 to get internet services but technician stated no availability in Ardee City Gurgaon. Waiting for re payment for 20 days now and today they stated it will take another month. Do you wait for your customers to pay their phone bill after so long and you charge them a fine amount. Will you pay me 1100 with one hundred rupees fine for another month's delay? PATHETIC Customer Service and I shall let all my colleagues know that they shouldn't avail Airtel.
My Airtel cell #[protected]. I made a refill of Rs. 60/- on Sept 9, 2007 through Pay world (Mulund(E), Ricky Communications- Transaction # [protected]) and did not make any calls nor did I subscribe to Any Airtel service. Still Airtel made a deduction of the entire amount saying that this was an incorrect refill made and hence the amount has been deducted.
I have checked the transaction at dealer side and it is showing as a valid transaction. The Customer Care(?) has been very unfriendly and it seems they are either uneducated or not given training on how to talk to customers.
Now there is no proper solution given from the Airtel side as to where exactly they have created a problem...
I regret having taken this connection!
Today (09/07/2009) i got a message that "Thanks for downloading Animation from Airtel Live WAP Service. You've been charged Rs. 15." from [protected] and then R.15 had reduced from my balance. Please stop this unwanted things or please say the solution or mail to vmkkannan@gmail.com.
my name is ramchandran my no is :[protected] .i already using this card for past one month, suddenly my sim card deactivated i called customer care they said this number belong to some one you should provide your adrress proff.after
already when am applying for card i provided address proff & i used this airtel services for past 1 month, even tough they asked i provided the adress proff again after this issue.but so far problem still persists .its too pathatic, being an very good cell provider airtel should not do this kind of activities.
please take action immeditedly
My mobile no. is [protected].
Every month i recive a msg from [protected]
"Thank u for using Videotone service on Airtel Wap. U have been charged Rs. 15." and then 15 rupees are reducted from my balance. I have facing the problem from February to till now. I have complained more than 50 times. Everytime they told me that "Your problem will be solved in 48 hrs." But it happens every month. Now I want to ### those ### who are in Bharti Airtel's curtomer care service. And I want to say 1 more to Airtel "You are the biggest FROUD." Solve the problems of ur customers or GO TO HELL WITH YOUR BLOODY ###ING SERVICE.
poor response from airtel
We have got a static IP from Airtel which is 61.246.36.105
We have redirected the http request to a web server hosted in our office. 50% of the people can visit our websites/products and rest get a time out response.
We have been complaining to Airtel for last 2 months through help desk, mails (TAC Manager) and technical team in Udyog Vihar Gurgoan. After initial investigation nobody responds and gives us an update.
This has left us in a helpless situation. We have been requesting to solve the problem or give us a technical explanation in case the problem is at our end.
We expect a better response and responsible approach from Airtel.
Dear Sir,
Our Airtel Brodband Connection is having Static IP
122.166.46.122 blacklisted BY UCEPROTECTL3 AND ip.v4bl.org,
2.apews.org .
Because of this our email sending gets
failure notice ie greeting failed.
Remote host said: 554 5.7.1 You are not allowed to
connect. So pl. sort-out this issue
from your end . it is urgently required.
further
communication you can contact us ;
email id
:rsr@mecha-tronics.com,
R.Sushilendra rao
Mechatronics,
no-64 and 65, III phase,
Peenya industial area,
Bangalore -560 058
Note: DNS STATUS;
DNS-Status of 122.166.46.122 :
Reverse DNS (PTR) exists and claims to be:
abts-kk-static-122.46.166.122.airtelbroadband.in.
WARNING: No matching A-Record exists for:
abts-kk-static-122.46.166.122.airtelbroadband.in.
DNS is INCONSISTENT.
Please request your Admin or Provider to fix this.
Hello All,
Myself from Coimbatore and been facing the same prob for a month, have plan to go cancel the Static IP and move to Dynamic Option.. Any idea about this.. :(
just go for rim it is better compared to airtel
I applied for a new DSL on 3rd October 2007. When the bill came, the first usage on the DSL showed as on 1st October 2007. How can a connection be used even before application?
My Airtel broad band disconnect before four days, no response, no action, very bad service.
We are get the static ip from AVM Telecom, Vadapalani, Chennai.
We are very frequently called from the above said this no response for the past 15 days. when ever we called they said they will come.
So, I am able to use my lap top its very much worried for me. Kindly make some arrange meant to do the needful.
Thanking you!
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Dear Sir,
On behalf of Mr Mahesh Muthusamy i am triggering this. He is having a broadband connection. Pls enable VPN in his broadband.
Broadband number of his is : 044-[protected].
User name : Mahesh Muthuswamy
Regards,
Vathsala Jagannathan
IT-Cadbury Chennai