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Airtel Complaints & Reviews

Airtelcomplain against airtel sim blocking system for prepaid connection

On my way back from my office on 1/09/07 , Saturday, in between 8.00 to 8.45pm somebody has stolen my cell phone with airtel sim from my bag. I immediately called the customer care personnel and requested to block my sim card but they declined the request and advised to produce a general diary memo of police to nearby airtel outlet, since it was too late so I followed the procedure next day first hour and went to nearby airtel outlet. Here they refused me to take any action on pretext of being Sunday and absence of there stuffs. Then once again I call the customer care and had a talk to a senior personnel and informed him the whole matter and request to block the sim, but unfortunately he rejected my request. He informed me that this sim blocking system is applicable only for postpaid connection but not for prepaid one and my connection being a prepaid he could not able to take any action.

My question is why this discrimination is going on and why airtel outlets refused to take any action on pretext of the day being the Sunday while they kept there outlets open and selling sim for new connection and that are being activated on Sundays in spite of it is a holiday. Having faced such incidence all my believe and respect to airtel, who claims to be the best and largest service and network provider, has been shattered.

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    • Ke
      keane Oct 25, 2008
      This comment was posted by
      a verified customer
      Verified customer

      hello i would like you to block my airtel sim card i would tell you my number the number is [protected] please get it done before anyone uses it thank you will it be done within 1 hour

      0 Votes
    • Sy
      syed thanveer ahmed.r Oct 13, 2008
      This comment was posted by
      a verified customer
      Verified customer

      i lost my cell phone on 02/10/08 no is [protected] i request to kindly block my prepaid no.

      0 Votes
    • Sa
      sandeep Jul 19, 2008
      This comment was posted by
      a verified customer
      Verified customer

      respected sir,

      it is mail to inform you about refund of security money.

      i have purchased a post paid airtel connection in the year 2004

      i have changed that SIM in to prepaid this year.i have submitted 500 security money at taht moment of time which have to be refunded because of change of connection.



      my mobile number is [protected]

      address : 89 paota .polo first, joshpur, mandore road

      rajashtan

      0 Votes
    • Te
      Tejesh Chimegave Sep 21, 2007
      This comment was posted by
      a verified customer
      Verified customer

      My cell number [protected]. The deducted Rs.18 without any reason on 20/09/2007.And when ever I call CC they say,"sorry sir our server is down,sorry sir please call after 48 hours,sorry sir we do not have any details."I dont know what these CC guys are doing there.The are there only to show their uselessness.

      0 Votes
    • Sh
      shaik abdul subhan Sep 12, 2007
      This comment was posted by
      a verified customer
      Verified customer

      i lost my cell phone no [protected] i request to kindly block my prepaid no.

      0 Votes

    Airtel / Airtel Liveairtel live not working for last 1 month!

    I have recently got a new mobile of Sony Ericsson model m600i. for last 1 month I am trying to activate Airtel live on my new handset. But failed to do so. i might have stupidly spent 10 ### hrs in speaking to the customer care dept for GPRS at Chandigarh and got no answer. Even I had visited the Worli peninsula chamber office but no one was able to help me out.

    I don't know how these companies work with such a unreasonable staff, I am still with the same problem of mine without any solution. I request all the person having any such difficulty to change there services from Airtel to any other subscriber even if MTNL works better than Airtel sometimes.

    That is really BAD for these Airtellers.

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      Airtel Prepaid Sim — sim is rejected

      While entering PIN/PUK code my sim is rejected (Blocked) .Now as per Aitel Customer care ,i have to pay 225...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Airtel - Cug Postpaid Planbilling cycle is not clear

      Hi, I am having a connection CUG post paid with Airtel from mid of July 2005 and used till july 2007. During the month from February 2007, some of the calls called by others have added to my bill and customer care is not accepted the problem. So i paid additional charges extra. After that the same problem is repeatedly every month, the customer care will not support in this regard. I mailed to Nodal officer, no use at all. In the bill statement, for wrong numbers also charged, miss call, more sms usage etc are keep on adding extra. Please don't go for Airtel specifically to CUG Postpaid plan irrespective of the company. Try to stick with another network other than airtel.

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        Airtel Datacardpoor service!

        I have purchased a data card from Radical Communication (Lajpat Nagar)and they promised that it will be activated by end of the day (the day of purchase). In the evening when I called the Cust Care, they mentioned that the card is not active and I should get in touch with the outlet from where I bought the card. I called the number on the bill 011- [protected]/[protected]... both numbers are dead. I called another two numbers shown on the carrybag 011-[protected]/[protected]. These numbers do not exist!! The reason I bought the data card is to take care of some urgent business whilst I am traveling. I live in Gurgaon (and the reason for me buying the card from Radical Communication at Lajpat Nagar is that the outlet in Sahara Mall did not have any stock of cards) and it is not easy for me to travel to Lajpat Nagar to follow up. I would equally blame Airtel for appointing such Franchisees who do not have a proper phone number to provide after sales support.

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          • Ra
            Razaf Aug 24, 2009

            Dear sir/ madam,

            I have purchased a data card no. [protected] Model MMX 610U. Last one week the airtel datacard no connectivity. I called the Cust Care, they mentioned that the card is no connectivity. but no response. I have already this month datacard bill payments airtel drop box. My chq. amount Rs. 660/- chq no. 475395 on date 28 /07 /09. But my datacard no connectivity. please kindly rectify the problem and do the needful. My contact no. [protected].

            Razaf Electrical Contractor
            24.08.09

            0 Votes
          • Ra
            rajender kumar Aug 28, 2008
            This comment was posted by
            a verified customer
            Verified customer

            Dear Sir/Madam,

            I purchase a new LG mobile set with airtel connection no. [protected] since 7th August, 2008 from HOT SPOT shop at East of Kailash (community centre) New Delhi. In this connection i am using a all facilities by Airtel, but on dtd. 21.08.08 message received to Airtel (kindly submit your form at Airtel Relationship Centre to avoid discontinuation of services), but first time i was submit our document with airtel form to HOT SPOT shop at East of Kailash, (Community Centre) New Delhi.

            On Saturday my connection facilties was dead, no incoming call and outgoing call in my phone.

            On Monday I was submit my airtel form with doucments to Airtel francieas (south exten. -II)

            kindly rectify the problem and do the needful

            kind regards,
            Rajender Kumar
            [protected]

            0 Votes

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          Airtel - Kolkata Regionwithout our consent they are automatically deducting amount for miss call alert fees

          This is regarding Airtel - Kolkata region, where i have faced a peculiar problem with them. My card is life time card and without my knowledge they used to deduct from my prepaid account rs.15/- every month for mci. When took the matter with customer care, nodal officer they will apologies and say this will not happen next time. So for one month you will be free and again next month they will deduct the charges in the name of mci. If once it happened then ok. Repeatedly it has happening and fed up with them. How many times i will have to speak to their customer care and as well as to send mail requesting them to credit my deducted amount. Once they have credited the deducted amount but not the second time. Will the company check in this matter so that they doesn't harass me unnecessary.

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            • Vi
              vijay Nov 14, 2008
              This comment was posted by
              a verified customer
              Verified customer

              dear madam/sir

              pls send me the address of [protected]

              thanks

              vijay

              0 Votes
            • Gb
              G.Bhattacharya Jun 09, 2008
              This comment was posted by
              a verified customer
              Verified customer

              It is such a nuisance to receive atleast 4 calls a day from AIRTEL to inform abt caller tunes, hello tunes etc. The same old recorded msgs everyday. Inspite of requesting the Customer care rep in October 2007, the calls have startd coming again after a gap of 2 months. They have 4 different numbers from where they call.
              It is really disgusting.
              I have a lifetime validity. On 26/3/2008, I did a top-up of Rs. 111.Talktime given was Rs. 93.79. The balance was to be given within 48 hrs. It was never given.
              Since then I buy top-ups where the full value is given. It is useless speaking to these rogues.
              G.Bhattacharya

              0 Votes
            • Ra
              Ram Babu Roy Dec 04, 2007
              This comment was posted by
              a verified customer
              Verified customer

              I am also facing similar problem from AIRTEL....after a big fight somehow you may get coonected to so called customer care executive...and he will just say sorry for the inconvenience he will try to resolve.......but he will do nothing....from next time onwards it says you have crossed your call limits...send sms of 150 words....i have tried several times but it never gets resolved...but you may waste much more precious time keying in the message.....only solution is to make people aware of this so that they are not cheated by these crooks....

              0 Votes
            • Mo
              Mohanlal Samanta Sep 22, 2007
              This comment was posted by
              a verified customer
              Verified customer

              TO WHOM IT MAY CONCERN:

              Sub: Complain for Mobile No. [protected] (Wireless_Airtel Mega) for Internet Access.
              Sir,
              I am using the above Airtel Mega mobile for Internet Access(GPRS) for last few months.
              All the settings are available in my set and Configured Airtel GPRS Modem properly.
              I recharged Rs.498/- on 07-09-2007.
              But GPRS facility is unavailable from 20th September 07.

              I complaint the problem to the customer care and request to activate gprs facility.
              But still now, no action has been taken.
              Airtel is the top most mobile provider in India, but such type of poor facility is not acceptable !!!!

              Under the circumstances above, kindly enquire the above matter and solve my problem.
              Kindly note that, Internet is very essential to me as my wife is ill and i have to consult with the doctors at Vellore, Tamilnadu.

              With kind regards.
              Yours trully,
              Mohan Lal Samanta,
              Tamluk, Purba Medinipur, West Bengal-721636.

              0 Votes
            • Th
              thomasklizy Sep 22, 2007
              This comment was posted by
              a verified customer
              Verified customer

              I too have the problem that always they deduct the money from the account without installing it.
              The customer services is orrible. Fed up with airtel.

              0 Votes
            • Ji
              Jitendra Khater Sep 05, 2007
              This comment was posted by
              a verified customer
              Verified customer

              I had recharge my account with validity voucher of Rs.499.00. I got main balance of Rs.49.00 and another A2A balance of Rs.99.00. The tariff for A2A of Rs.99.00 was Re. 1 per minute and tariff for my main balance was .99 paisa for any mobile within state and Rs.1.99 to any landline within state. But it was not like that, Rs.2.25 was deducted for any calls either mobile or landline. I have called customer care but they are talking rudely.

              Will this problem will be solved and I will get my balance back or else I have to surrender entire service of Airtel, that is, Land line, Broadband and mobile.

              0 Votes
            • Sa
              Sandeep Malik Sep 03, 2007
              This comment was posted by
              a verified customer
              Verified customer

              I am totally faid-up by a dealer . I e-recharge my number [protected], Rs. 495 for life time validity.
              Massage comes- " Recharge not successful on your mobile. Transaction ID [protected]. Date: [protected] at 8:18 pm." . But by force ( beaten us ) he charged from me Rs. 495 & give bill by saying that ' money is deduce from my account, problem in server '. Still after 2 day's my number not charged, so my Mobile office ( GPRS ) not working. What i do.

              This is not only for Rs.495 . This is for very-very bad behavior. I want result, other wise i will go to other operator with all my 16 airtel connections, monthly recharge approx. Rs. [protected] . I am representative(PM) of my company at kolkata, my 2nd no. [protected].

              My company - Rawelcom ( Nokia TI vendor ) working for Airtel sites installation & maintenance.
              Give me satisfactory solution.

              0 Votes

            Bharti Airtel Ltdnon refund of security deposit

            My Telephone was disconnected upon my request in December 2006.

            The Security Deposit of Rs. 3,000/- deposited with Airtel (formerly Touchtel) against Touchtel Bill No. [protected] Dated 11.04.2002 has not been refunded to me till date.

            This is despite the fact that I have lodged several complaints with Airtel Customer Care at least five times.

            Some of the complaints are vide Complaint nos. 819901 Dated 01.04.2007
            9853716 Dated 22.05.2007
            [protected] Dated 29.06.2007
            1797146 Dated 29.07.2007
            1797146 (During First Weak of August 2007)

            Security Deposit refund is due to me and has not been paid to me despite over eight months of persistent complaints

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              • Ra
                Rajesh R Pillai Mar 03, 2007
                This comment was posted by
                a verified customer
                Verified customer

                I was a postpaid subscriber of Airtel J & K (Srinagar Circle) for a period of 6 months till Jun 2005. Before leaving on transfer to Haryana I had submitted an application along with a proof of identity with forwarding address to refund my Security Deposit of Rs.1000/- Unbilled amount was Rs.200/- (approx). I should've received the refund of Rs.800/- (approx)which I haven't received till now. Even after spending at least of another Rs.250/- for calling up the Customer Care at Srinagar status of my refund is still unknown.

                0 Votes

              Airtel Landlineshifting of landline telephone and clip charges

              1. Landline tele No 4061027 at Gurgaon is in my wife's name. We recently changed residence and requested for shifting of the No to the new address which is in the same colony (DLF Phase-III) in a different block at aprox 3.5 kms. The people concerned turned up on24 Aug07 and did some line laying. Thereafter, there no response. The points in question are:-
              (a) The Company will be charging us for the shifting and
              yet provide service at their convenience.
              (b) Rental charges will also be charged for the days when
              services were not provided.
              (c) They have already been informed that both of us are
              working and will not be able available till 6PM in the evening.
              We have to wait and see further response and excuse for not
              turning up.

              2. The Company has been charging for CLIP services which have not been requested by us at any stage. We have further requested for discontinuation of the services and action is awaited from the Company.

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                • Ga
                  Gaurav chauhan Jun 23, 2008
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Could you please give me the Customer Care no for airtel fixed Line Phones

                  0 Votes

                Bharti Airtelduped by the customer relationship centre!

                I got a call from Abacus Communications (Relationship Centre of Bharti Airtel) to offer me a airtel prepaid plan on my existing connection. They asked for Rs. 500/- and one of the guys came to my office and collected the money and gave me a cash memo and a copy of the Airtel Form which I had filled. Now after 5 days,when I call them up, they are just delaying the matter. Many times their phone doesn't connect. I haven't got any change in my plan as offered. On contacting Airtel Customer Care, i get a rude response asking me to contact the relationship center. It is really disgusting on part of Airtel to tie up with such Relationship Centers who collect money on their name.

                Sachin Jain
                Software Engineer
                Xansa India Ltd (Noida)
                Airtel mobile no : +91-[protected]
                email : sachin.[protected]@xansa.com

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                  • Ke
                    kevindadwal Jul 13, 2011

                    hello today i visit nalagarh airtel office distt.solan h.p. 12:45 pm due to my sim card service block, reason is my id proof not reach in time, so give my proof him, and i say sir please give me any request no.or form no. only just for my satisfaction, that time there was four people, one is airtel`s uniform faty man, 2nd is girl wear gogle, they talking very wisly but 3rd one very low hair thin man start shauting without any need they say tum le jayo apne proof hum airtel office mai bathey kahin bahr nahi, so i dont know what my fault, this my feedback please talk that people and provide traning of behavior with customer, because now time is full with competition, so please take care of customer.

                    0 Votes
                  • Ah
                    ahd dhur Feb 19, 2011

                    Having paid the dues, bills in hand receipt no.336377, AIRTEL customer service bearing [protected] have been calling up people we have been in touch with.not just that we are being harassed day in and out of legal action.not that we have developed FEAR but we wish to forewarn every AIRTEL user of the follow up customer servicer's harrasing calls.they would not call just you, but your parents', colleagues, foes&friends.thats the AIRTEL CUSTOMER SERVICE.

                    0 Votes
                  • Mo
                    mohd asad Nov 23, 2010

                    i am a airtel user, mobile no...[protected]. i hv done easy recharge of 50/ on 22nov-10, 3.57pm.
                    and after some time of recharge my account balance is less 40 ruppes.but why..?
                    and i have no used any service for internet downloading. i never used internet on my mobile.
                    i have done complaint to customer care but my problem not getting solved by any one, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,
                    so i say, airtel is too bad and getting worst day by day, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

                    0 Votes
                  • Sa
                    sadashivkulthe Oct 18, 2010

                    Airtel is too bad and getting worst day by day. I have post paid account and they do too much proxy billing. Tired of complaining now I'm planning to convert prepaid but they are giving so much trouble that I'm annoyed of it. I donno when India will have good mobile company that do not cheat people.

                    0 Votes
                  • Ri
                    rizwan haider Sep 13, 2009

                    i am a airtel userat kolkata, , , no.[protected], , , i hve done easy recharge of Rs 31/-on 4 sept 09at 08:46pm. for gprs, , of 15MB free..but wenever i connect, , my balance is getting deduct every time wenever i open the gprs conx, , i got compailnt no.several tym no is, , , , , , 93400 on 7 sept 09& [protected] n 5 sept 09, , , , , , , , , , , but my problem not getting solved by anyone, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , i really appreciate the response by cco level..but it was not upto the mark to solve my issue...is this kind of service that airtel is providing, , , , , , , i really upset wid this, , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

                    0 Votes

                  Airtel Call Homeunauthorized charges!

                  While checking my credit card summary I found two charges of $213.00 each posted to my account. I tried to call Airtel but their line is always busy. I have contacted my credit card company and was told they will remove both charges within two business days.

                  This is a good example of what happens when jobs in America are exported overseas!!!

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                    • Pr
                      Pravesh Kumar Oct 09, 2008
                      This comment was posted by
                      a verified customer
                      Verified customer

                      I also have recharged my calling card by $100. but they did not give 15% talk time as there "Dil Se bolo " offer. When I called them they say this is only for new customer and for not new customers. When I choose to return calling card they say they will refuned and money will come back to my card in one week time. One week is over and they have never returned my money back. Called customer care... same answer ... wait for some more time. I am planing to despute this transaction with credit card company.

                      0 Votes

                    Airtel Prepaidvoucher not accepted!

                    I purchased air tel Top-Up recharge 17/08/2007 Rs 10(ten rupees) with serial no [protected]. I tried 17, 18th for recharge bur personal pin is not accepted. I informed this issue to Customer care executive.he advised me to contact dealer. Dealer asked me to contact Customer care. It shows how the air tel is reacting ultimately I am the looser.

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                      • Ke
                        kevin Apr 13, 2008
                        This comment was posted by
                        a verified customer
                        Verified customer

                        i've a message from airtel that your monthly subsciption for yahoo! zone is due on 15th april 2008. you 'll be charged Rs 30. but i didn't activate yahoo zone in my phone. so how can they charged me???????
                        Plzzzzz give me some help!!!

                        0 Votes
                      • Ra
                        randhir verma Sep 20, 2007
                        This comment was posted by
                        a verified customer
                        Verified customer

                        sir
                        with due restect i beg to state that i have been lost my vouchers on date 23.08.07 . i m a air tel retailer .sir my distributer dosent help me to get back the following voucher's , sir when i talk to him about the vouchers . He allways tell me that the work is in progress. Sir i thin the service is so poor. sir please help me .sir how could i get back the voucher's.sir please help me , I shall ever great full to you .

                        0 Votes

                      Airtel Prepaidunauthorized activation of missed call alert service

                      I have a airtel prepaid sim card purchased in around july 2006. In around august or september 2006 my missed call alert service was activated on its own. i got a msg stating 'thank you for using airtel missed call alert service' and my account was debited by Rs. 15. I contacted the customer care but they said that i myself have activated it which i didn't but still i asked them to deactivate it. They said i will have to send a msg 'MCA CANCEL' to 511. i did so. I received a msg stating that my service will be deactivated in 24 hrs. but it didn't, i again called customer care, they asked me to try again. Till today my service has not been deactivated and Rs.15 is been regularly deducted from my account. I have called customer care several times about this and they say that they will forward my complaint but nothing happens. I had even gone to airtel office at F.C. Road, Pune they also emailed my complaint to higher officials and assured me that i will get a refund in 2 days but nothing happens.

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                        • Am
                          amol Mar 12, 2009

                          yes same happened with me.

                          Airtel customer care F. C. Road pune height of foolishness.

                          0 Votes

                        Airtelunethical business practices!

                        Airtel has few bad policies and one of them which i don;t like is that... they are the only authorized seller of HTC Touch, Price worth 20,000 and if any customer shows interest, he is forced to purchase the same without giving any demo of the piece. This is very ridiculous and unethical.

                        Can't Airtel afford to keep the demo piece or its like they have started taking customers for granted.

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                          Disgusting Airtel Serviceirresponsible barring of outgoing calls

                          With all due due respects and past service quality I had with JTM and Airtel, I foolishly took a postpaid connection of Airtel [protected] after taking a prepaid music did not satisfy me after my retirement from service on 31 July 2007. I never realized this will be my biggest mistake in my life and Airtel will play all kinds of dirty,nasty, disgusting, sick, sadistic, perverting, shocking,ugly, nauseating and with all possessed hatred towards customer. What ever I mention is nothing if one experiences the action of the GREAT GREAT GREATEST,LARGEST servings mobile gullible customers namely, AIRTEL. Having activated my number [protected] in record time I could never imagine that after a week the sadistic Airtel will bar my outgoing calls without any iota of messaging or warning on 10.8.2007 evening so surreptitiously so that the wretched customer would wriggle for two days of the week end ie 11 and 12 August.

                          Prior to disconnecting my outgoing call, I was receiving innocent calls form some hole devil of Airtel asking if I pay bills directly at Airtel service or settle thru credit cards. I was a biggest fool to politely respond that I can settle bills either by check payment or credit card. This business of calling went on for two blessed days without any inkling that the HONORABLE AIRTEL SERVICES WILL DISCONNECT my ot going calls so mercilessly like Moists killing innocent as informers.

                          LAter I get a blessed message indicating that I should visit the nearest Airtel center!!! When I innocently go to the AS Rao Nagar Airtel office which is not eben given in the website of Airtel, I find to my shocking aftter waiting for nearly 20 minutes that barring was done because of not finding the address of my house, Plot No 163, Saibaba Officers colony, Behind Sainkpuri 3rd Avenue, Secunderabad-500 0094 inspite of submitting my ration card photo copy which has myself and my wife with my iris recognition wth authentic home address.

                          What else I can say that the staff iof Airtel who tried to verify my house is nothing short of a sadist. I was the colony President for many years and is one of the most noted figure in the colony. Even a child will guide my house.I wonder which blind fellow was deputed by the holy Airtel customer to verify my so obvious house. Following my retirement I have to surrender my earlier [protected] and 040-[protected] after using for more than a decade at ICRISAT.
                          So the Airtel devil customer service staff might have found it impossible to locate my address since he was no where near the locality. I can prove it if this blessed soul is asked to meet me personally by the so called customer services of Airtel.

                          I want to ask the Airtel services What is that you people achieve by barring the outgoing services. If this was so important, I could have given a video CD of my locality with my house highlighting my home address etc. Perhaps this is not the intention of the so called uncustomary friendly services of Airtel. They want me to suffer for a weekend depriving making out side calls.
                          Does Airtel think that this is called customer service or dis-service. Please change the name of your department immediately.

                          I am really sick of Airtel. I am really sick of this sadism supported by entite Bharati Airtel. I know no one from Airtel would like to listen or take action beacuse the very idea of disconnection is to make me suffer. I fully respect your " Know the Customer". But I hope this is not the way to know the customer.

                          I want to ask the Airtel management what law is existing to bar outgoing calls without any prior intimation. Is this not simple hough handedness of Airtel. Please prove I am wrong. This mail is for other service providers not to emulate Airtel.

                          Thanks for being cruel to me Dear Airtel!!! Keep the flag of customer dis- service at Airtel fly high for centuries to come. I know no one from Airtel would care to read this long disgusting customer feelings.

                          NSS Prasad.

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                            Airtelsave me from 121.. a bunch of untrained idiots!

                            Things have come to such a pass now that it seems hilarious and a scene out of comedy of errors.. but that is how Airtel 121 operates. I had to transfer my cellphone from my company's name to my name .. on contacting Airtel 121, the first time I was promptly handed over a "concern or complaint number" & was told that someone will pick up the necessary paperwork. The person came to collect papers and told me that my connection will be transferred in 48 hrs.... 96 hrs. or four days later I called up Airtel & was told to wait. I did .. After seven days I called up again & was told that the verification was to be done. On asking what the hell was that.. I was told that someone needs to verify the address.... this should have taken place within 48 hrs but "the other department" failed to put in a verification request... I was also told that the verification will take place the same day. Of course nothing happened. Next day I spoke to a different person. Of course he did not read or tried to get familiar with the details of the case.. but started advising me that it is normal for such things to take 48 hrs.. He also promised me the same day service and assured me that he was not like others.... Day 8.. some idiot calls me and tells me that he is at my company address for verification of the address... Of course he hanged up promptly when I pointed out the address. I called the gods at 121 again and this time another person assured me that he will make sure that this guy is straightened out and the verification is done immediately. He claimed that my experience so far was with ###s of 121 and he was the real guy. Day 9... I get a sms that the resolution of my concern must have been up to my satisfaction and thanks for using airtel. .... I called up the gods again.... this time the goddess assured me that she will follow up and the verification will be done immediately before noon.. she also promised to take up the matter with the "other department" that sent me the sms..... Well they did call me in the afternoon and said that "no such owner exist at the address.. or something.. " meaning that someone had come for verification.. well another lie as perhaps I know my address and I live at my address... also my maid and mother is always at home. On pointing this out to the 121 goddess.. she of course said that she will forward a complaint.. and once again she was not like others... By the way that day I was home all the time due to another Airtel screw up on my bill.

                            These guys are completely untrained.. do not have any customer orientation and never ever read the details before talking to the customers. You have to explain the same thing to thirty people none of them understands the complete picture and they act like well "gods" and infallible.

                            Each one of them promises to get back to you within hours if not the same day.. but they never do. Even now after speaking to one of them four hours back, I am waiting for their call that was to take place within forty five minutes.

                            HAIL Airtel 121 Your anytime anywhere customer service.

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                              • So
                                Sonali Banerjee Dec 05, 2007
                                This comment was posted by
                                a verified customer
                                Verified customer

                                The service provided by airtel is worse and pathetic. Its their job to take money in any way they want to but dont provide any service satisfactorily. Now a days Airtel has become money making company than service providing. I have a post paid jodi connection of nos [protected] and [protected]. My validity was still 06/12/07. In order to continue the service without any barred service my husband thought to recharge on 05/12/2007. Suddenly the amt in my cell showed 0 and in grace period. By which I was unable to call even after recharging. I called the customer care executives; they didn't help me out when I said them the problem and said it would be recovered with in 24 hrs. I requested them that I would stay alone at home and during necessity I would not be able to make any call. They refused to help me out and said you can add some value to it and they would compensiate any thing for the problem which is created by them. The CCE's are very pathetic and worse and not helpfull in any manner. Moreover, they said that this intimation had been given to me through sms that the connection will be barred for 1 day, but I didn't get any messge from them. The only message that I received was ''Kindly recharge as today is the last day of your validity period. .....'' sent on 05/12/2007, 04/12/2007, 04/12/2007, 01/12/2007. The airtel cce lies a lot and this is not the first time, I have seen many instances that they do what ever they want to without intreaming the customers.
                                I would request you to take necessary action and revert me asap.

                                Thanks and regards
                                Sonali

                                0 Votes

                              Airtel 399 Planfraud and cheating!

                              I purchased a brand new mobile phone Nokia 6080 through the vendor, 'Sangeetha' outlet, located at the Banashankari BDA complex on 01.08.07 at 9.00 PM. The same day I also purchased the SIM card under the 'Airtel 399' plan at 9.45 PM at the retail outlet just besides 12B bus stop at Padmanabhanagar. The SIM card vendor himself activated the number selected by me and charged the same for an additional amount of Rs.400/- immediately upon my request. My mobile number (MSISDN), as printed on the backside of the SIM card packet is [protected]. The SIM number is printed as [protected]. The IMSI number is printed as [protected]. The packet is packed on 21/07/07.

                              When I tried to register through your website today at 2.15 PM, after entering all the 3 information asked on the 'Registration Screen', I.e., login name, mobile number and the code, it rejects my registration displaying the message 'mobile number invalid'.

                              I am regularly using the said mobile number since the day I purchased it. I don't understand the reason for rejection of registration of my mobile number on your website.

                              Please anyone clarify the reasons for rejection of my mobile phone number [protected] at the earliest, since neither the Airtel office located on the Ring Road near Padmanabhanagar nor the SIM card vendor nor the mobile phone vendor 'Sangeetha' outlet located at the Banashankari BDA complex, is extending any support in enabling 'Airtel Live' on my brand new Nokia 6080 mobile phone.

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                                Airtel Telecom / Postpaid Mobile Connectionmonopoly of retention department!

                                I have three airtel postpaid nos. On one Airtel no. [protected], I have much STD usage. I wanted to churn to Hutch but some retention guy named Suresh called me and said that they would be giving me 1000 std min on any airtel no, if I don't churn my Airtel connection. But, nothing given. I contacted 100 times to retention but nobody gave any proper response. One day, a guy named Prakash Mehta called me and said that he is sending my request for approval to get 1000 std min free on airtel nos. Again, nothing given. Finally, one day there was no signal in my mobile and I was getting message on screen as 'Sim registration failed'. I contacted customer support and they told that my no. has been disconnected from Airtel. It was shocking for me as I hadn't given any request for disconnection and suddenly without any prior confirmation, my no. disconnected. I prayed customer care to retain my services and finally after calling 5-6 times, at cust care, my services could be retained. This is how, Airtel retention people take care of their customers. If you will ask them for some facility, they will direct disconnect your no. without letting you know. Now, I am scared talking to retention department for any reason as they can discontinue mobile services and will leave you in the status of shock and frustration.

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                                  • Md
                                    m.dasaratha rami reddy Nov 10, 2008
                                    This comment was posted by
                                    a verified customer
                                    Verified customer

                                    no network since 2 days at my residence a nd postpaid airtel [protected].

                                    0 Votes

                                  Airtelpathetic customer service / irritating phone calls for marketing!

                                  The Airtel connection I own has turned into a nightmare and is the single most annoying and stressful part of my life. The losers don't know how to talk to their customers properly, forget about speaking to them in a friendly, civilized, polite fashion. Airtel possesses the WORST CUSTOMER CARE SERVICES at present amongst all of its competitors and non competitors combined. Their executives are rude, even at their relationship centers that they're so proud of, THEY DON'T KNOW HOW TO TALK, PERIOD.

                                  Getting through their customer care line 121 is by the way a different headache altogether.

                                  And the WORST comes upon you when you get a phone call, when you're in the middle of something, from a number that looks somewhat like a mobile number, and then a woman starts ranting - 'Dear Airtel customer...'

                                  Honestly honestly honestly, I love SRK but I pity him for the fact that he's come to become the face of this really ugly brand.

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                                    Airtel / Infomark Maladfraud and cheating!

                                    They call me claiming that they are calling from airtel, offered a post-paid connection (Currently I am using airtel-prepaid connection). I agreed, for the connection so they send their executive on 27th july2007, to collect the documents.

                                    I paid him rs 599. Cheque (Blank-hdfc bank cheque no. 178786) which is clear in account name chandan korko and he told me that sim will be sent in7 working days. When I contacted them after 6 days. They told me that, airtel wants some other address proof as a document, and they will be sending same executive to collect document. For 10 days no one comes.. I some how manage to send my document to them. I submitted copy of leave n license agreement of my house. Now its more then 16 days and my sim is still not activated... With lots of efforts I was only able find out that these agents are not from airtel but from infomark solution

                                    When I try to contact them, they don't even answer my call. I contacted customer care number 121, they told me that their is no record of any such application and asked to contact the agent/dealer who gv the sim card.

                                    They never pickup my call... Name of the agent who call me for postpaid connection is "sonia" - [protected].

                                    Their team leader's name is "chandan korko-[protected] one another member name is shivani-[protected]. Plz can anybody tell me where should I go... How can I get refund... I don't want airtel postpaid connection now... From where can I get my money back.

                                    Should I report it as a scam in police... Or should I go to consumer forum... If this is the service airtel providing now... What should I except from them people in future... Airtel will loose many of its customers because of this "infomark solution"!

                                    So guys beware of infomark solution and airtel,
                                    My contact no :[protected].

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                                      • Ma
                                        Masoom Tulsiani May 02, 2008
                                        This comment was posted by
                                        a verified customer
                                        Verified customer

                                        I have been cheated the same way, some agent claiming from Malad office.
                                        He offered me the 199 corporate postpaid plan, with 500 rs security deposit and One free airtel number.

                                        They sent someone to collect the documents and payment.
                                        I just have the subscriber enrollment form.

                                        3 days, and I am still waiting for my sim card.
                                        WTF!

                                        Contact me on [email protected]
                                        Lets file a petition against Airtel Bharti and Infomark

                                        What say?

                                        0 Votes

                                      Airtel Mobile Services - Udaipur & Ahmedabad, Branchesirrelevant answers for providing services for which I have already paid in advance!

                                      I have purchased one AIRTEL prepaid lifetime valid number 0091-[protected]... i have paid the recharge amount for 10 years validity in advance... My sim was stolen from my car along with my Sony Ericsson's phone IEMI number - [protected].


                                      I did file complain in Police by FIR and i asked for the cancellation of the old SIM and requisition done for a new SIM with same number and talk credits recovery...

                                      I have been struggling for the same problem since July 2006 but no one employee in the AHMEDABAD or UDAIPUR AIRTEL Offices is helpful... not at all... They made me here and there to issue new SIM for which i have already paid in advance... and now they have provided same number to someone else... how weird is the company's service... injustice to one and fraud with another customer...

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                                        • Fi
                                          Finny Philip Dec 16, 2011

                                          The Local Agents of Airtel functions like shark.
                                          I have been using Airtel Postpaid mobile service from July 2010. I have three connnection from Airtel. One of the connections I surrendered in the month of April, but the company didn't disconnect it and continue to charge it into my account. Later in September I got a huge bill against the same number claiming that I haven't closed the account. Again after much negotiation the company representative agreed that I should pay Rs.2000/- and settle the matter. I then paid the matter thinking that ev erthing is over. But now in the month of November Airtel barred my other number saying that I haven't paid for the number in dispute so pay another Rs.2700/-. I have not clue where the money is going. I have been ripped by the company and its agents.

                                          0 Votes

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