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Vonage Customer Care Service

Vonage Marketing LLC

23 Main St
New Jersey
United States - NJ07733

Customer Support Phone Numbers

+1 844 866 9118(Sales) 0 0
+1 866 243 4357(Consumer Service) 3 0
+1 866 901 0242(Business Service) 0 0
+1 888 616 6414(Premier Support) 0 0
+1 855 558 2436(Partnerships) 0 0
+1 732 202 5221 3 0

Vonage Complaints & Reviews

Vonage / poor customer service and refund policy

TM Spence on Sep 16, 2017
Gave a 1 year "reduced charge" for service. When the 1 year was up, without notification, doubled the charge for service to $34. When I called to cancel the account, was told cannot refund the charge. If you are going to use this company, make sure you keep track of the year and call...

Vonage / cancelling service.

Sumeet Anand on Aug 28, 2017
I ported my number over to Shaw on August 16. Vonage shut down my number on August 15. They charged my cc on August 18 for entire month. My anniversary day is every 15th of the month. Called them today on the 28th. They told me Shaw didn't inform them until 21st. Vonage refuses to refund...

Vonage / vonage refuses to port my number to my new phone service

Alex Anders on Aug 12, 2017
TWELVE days so far, 8/1 - 12th, spent trying to get Vonage to transfer my phone number. EVERY day on the phone for HOURS!!! My new service provider even did a conference call with them and me on the line. My new service provider called them many times having to WAIT the 20 - 30 minutes for...

Vonage / chat help - if you call it that

Klaus Maserke on Jun 19, 2017
I am VERY disappointed with your online help. I received a call from your chat help, first of all what he was telling me, I could find NO where on the account. It would be very helpful if you had people that are understandable, this gentleman had a bad accent, not his fault. I would think...

Vonage / unauthorized credit card charge

Bob Elgin on May 20, 2017
Hey my name is Robert Elgin, I am an old man living at "14 Newport Dr Columbia SC 29223" Last month first week of April i got a microsoft blocking page with a phone number to call on my computer and i had to call that number as my computer froze.. when i called they said i have virus and...

Vonage / voip phone service

Njgroup on May 1, 2017
Horrible service, worst customer service, disconnected departments, still thinking they are at monopoly and have right to exploit the customers, hidden charges, customer cheating, they disconnect on 1st day of month, charge for entire month for which no service provided. They cheat you by...

Vonage / voip phone service

WallyOK on Apr 17, 2017
Don’t ever do business with this horrible company, ever! When signing up for their business service 9 years ago, they cancelled all my listings in local phone books and said it was “per my request”! What? What company would ever want to cancel it’s phone book listings? That’s when i should...

Vonage / Vonage

PETE KUZEMCHAK on Jan 23, 2017
they drop calls all the time. call to complain and cant understand them, not in America. I would not tell anyone to use this ### service. not professional don't speak English very well. all them do is read from they q cards on what to say. I give them a minus 10 for grade. request...

Vonage / Scammers

Bersk83 on Nov 14, 2016
I signed up for this service and they said I'll have to pay $15 per month. Seemed like a great deal, price was also nice. But for some reason when they charged billed me they took $40 instead of $15! I contacted them right away and asked what was going on. Their rep was very rude and...

Vonage / Business

t.k.d. on Jul 12, 2016
I was contacted to join vonage again in March. We had previously used their service but had canceled. WE do not use a land line often enough to warrant the cost. The sales person offered a discount and a $50.00 gift card that would be sent to me after 3 months of payment had been made. I...

Vonage / Unauthorized credit card charges & Unethical behavior

drevil25 on May 11, 2016
Used Vonage internet phone service for more than 10 years while I was AD USAF. I recently retired and came back to US. Cancelled the Vonage phone service. They charged me $150 for the device that I bought with my own money at Osan AB, ROK about 10 years ago at local retail store and...

Vonage / Number transfer & amp; customer servicd

Reviewer75254 on Feb 22, 2016
I thought that I was getting a good deal using Vonage, what I got was a complete nightmare of one lie after another. I asked to have my home phone number transferred. Vonage kept making one excuse after another as to them delaying the transfer. They assigned a temp number that they said...

Vonage / Voip phone service

Kumar2614 on Nov 21, 2015
I am with Vonage for my phone service and my service contract ends on 11/22/2015. I paid monthly service charges until 12/08/2015. Last week i moved to a different carrier and submitted number transfer which was transferred on 11/20/2015. Vonage automatically cancelled my service when...

Vonage / Cancelling Service

dee0711 on Oct 9, 2015
I cancelled my Service with Vonage 5 years ago. I never gave it a second thought until they called 6 months ago to tell me I owed 2 months like $42. I refused to pay and told them I cancelled 5 years earlier. Then they said they never had any indication that I cancelled my service. I said...

Vonage / File with IC3.gov, FCC.gov, FTC.gov

djwvm1962 on Aug 2, 2015
I was not getting calls on my phone. I called tech support. I had them fix the settings. When I contacted VONAGE to find out how long this miss setting had been in place, how long I had been going without the service I paid for, when this miss-setting had been put in and by whom ... The...

Vonage / Abused by Executive Support

djwvm1962 on Jul 31, 2015
Seems great UNTIL you have to contact support! I was not getting calls. I called tech support, tech support told me that it was set for 0 rings before going to voicemail and that will not allow calls to come into my phone. I had tech reset it. I contacted Executive support to ask when it...

Basic Talk (Vonage) / Deceptive Practices

Frankie Fitch on Mar 4, 2015
Our phone bill every month from Comcast has been $137.00, and that’s just for phone and internet, not including cable. I was trying to get cheaper phone service. I was told by Comcast, that you can’t have high speed internet without a phone line. So, I chose to keep the...

Vonage / withdrew money without permission didnt cancel my policy after i made numerous attempts

Vonagescam22 on Dec 2, 2014
I had service with this company three years and I called to cancel my home phoneservice twice two months ago they kept refusing and then lied to me saying they did but the phone was still on so I assumed it was prepaid and they withdrew $170 out of my bank and when I called they refused to...

Vonage Business Solutions V.o.i.p. Phones / stole my money out of bank account

Vonage business solutions told me the business phones had a thirty day money back guarantee. They lied the tech told me vonage doesn't work over comcast phone lines. I told the rep I had comcast and they still billed my card and sent the cheap phones. I cancelled the second day after...

Vonage / 6 month penalty charge

Drosencranz on Apr 30, 2014
I am a Vonage customer, and was happy with the service, I have to leave the country for Europe, and I wanted to disconnect the service and return their device .first they said no problem, and no, I don t have to return the device and I can even program my disconnect date.Then I spoke to...

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