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Vodafone Complaints Summary

109 Resolved
326 Unresolved
Our verdict: When using services from Vodafone with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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10:30 am EDT
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Vodafone Corruption in Spain

I stopped by a Vodafone store in Seville to purchase a prepaid SIM card for use during our trip through Spain & Portugal. Upon arriving, the agent insisted the only card available was for a one-month, 50 gigabyte card for 30 euro and that we must pay in cash for the card. We knew from research this was incorrect and triple the amount that we needed to pay. Clearly, the agent was making a personal profit from our visit by pocketing an extra 20 euro in selling us what should have been a 10 euro card. Given our need to get a card and our time constraints, we purchased the card for 30 euro. But the corruption at the Seville store is unacceptable.

Desired outcome: Vodafone should be aware of the practices of its employees. And a refund of the 20 euro we were cheated out of.

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4:28 pm EDT
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Vodafone Roaming, internet, calls issues

I have been travelling overseas a lots this year.

I have came accross of the internet issues and call dropped in several occasions.

I am paying a full bill for my data and roaming usages; but, the issues are still presisted!

Issue from Previous trip, Thailand, Italy and USA and now USA again!

PS: I always have to depend on Wifi and Hospot while having Data roaming on when I am in Overseas!

Desired outcome: Please come up with the fare reviews or a better resulutions to the issues.

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9:21 am EDT
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Vodafone Europe extra roaming/dropped calls during travel emergency on friday august 25th

Calls to the UK while having added a Europe extra roaming bundle were dropped on a day when my flight was cancelled. I could not make outgoing calls to the travel agency in the UK for assistance with my cancelled flight (one of the many British Airways flights cancelled without notice). Today the Vodaphone representative told me she didn't see why as there was nothing wrong with my account or the numbers I called. So essentially, I bought an extra roaming bundle for travel in Europe, could not make calls to the UK while on it, and Vodaphone has no explanation for it nor any interest in compensation for having made me pay for a service that failed me when i needed it most.

Desired outcome: I want the extra roaming bundle I paid for to be refunded to the credit card I used to pay for it.

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Is Vodafone legit?

Our verdict: Complaints Board's thorough examination reveals Vodafone as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Vodafone stands out for its commitment to quality and security. Clients considering Vodafone should delve into its customer service record to gauge compatibility with their expectations.

Vodafone earns 94% level of Trustworthiness

Perfect Trust Endorsement: Vodafone achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Vodafone. The company provides a physical address, 6 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Vodafone.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Vodafone website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Vodafone.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Vodafone.com you are considering visiting, which is associated with Vodafone, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Vodafone website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Vodafone's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 25% of 0 complaints were resolved.
  • Vodafone protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Vodafone. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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6:12 am EDT
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Vodafone Mis-sold package

Ref: [protected]

Dear Sir or Madam,

I am writing following two phone conversations about my ongoing complaint which have been very difficult to understand, explaining again why I believe I have been mis-sold a package with Vodafone.

My concern is that when joining Vodafone it was explained to me that calls after 6pm and at the weekends were free. I know, if you listen to at least two conversations I had, I asked for confirmation that I had understood this correctly. So, when I received my last bill I was very surprised to see that I owed over £7 out of package charges. I knew that these calls had been after 6pm and at the weekend.

Now it appears that the package is... all calls are free during the day EXCEPT after 6pm and at weekends.

As you can imagine I am not at all happy with this situation as I know what I was told when first sorting my change over from BT.

If this IS the case, that all landline calls are free in the day and charged after 6pm and the weekends, that is fine with me, however, this is not what I was sold and resent being charged for the calls that I made genuinely believing they were free.

I would kindly ask that this is resolved quickly as it is causing a lot of wasted time on the phone and also a lot of aggravation.

I would be grateful if communication was held over email because of the aforementioned difficulties.

Thank you.

Yours sincerely,

Anne Garrett.

Desired outcome: Refund the out of package charges. Discuss the correct call allocation for future bills.

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5:00 am EDT
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Vodafone Home Internet / DSL Internet

I am a subscriber to Vodafone Net (Vodafone's ISP in Turkey) for the past 6 years or so.
I have the following service identification:
Name: Mustafa Murat Erdem
Service Number: [protected] (at Vodafone Net Turkiye)
e-mail: [protected]@hotmail.com
GSM: 90+ [protected]
Problem Description and Actions Tried by Me:
On April 19th 2023 (43 days ago), while I was actually surfing the Internet, my Home Internet went dead and remaining dead!

Since then, I have made numerous calls to the Custormer Services Department of Vodafone Turkiye; each time I was turned back or assured all different explanations, or solution sugestions, and promises that "the problem would be resolved either within 48 hours or shortest time possible". Well, I am still waiting, for 43 days without Home Internet and without any solution! Forget the solution, Vodafone Turkiye has never admitted, not even once, that the whole problem is their fault. They slept on their ears when I remind them the fact: They actually cut and left me without Internet access for 43 days (now).

Finally, I asked them to terminate my Internet Contract, which in reality, they have terminated it effectively by denying me Internet access. Also, I have demanded Vodafone Turkey pay me an Early Termination Fee (EFT) and compensation for lost time and opportunities plus the anguish they caused. No surprise this time either, they chose sleep over their ears; they won't acknowledge a damn thing!

As I am overwhelmed with frustration, I wrote down some complaints that I did not send in; I am attaching those (3 of them) for whomever would care to read!

Desired outcome: (1) Vodafone Turkey should pay ME an EFT for their matching failure.(2) Vodafone Turkey should pay me some COMPENSATION

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9:31 am EDT
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Vodafone Change from corporate to personal connection

Appalled at the abysmal service standards of Vodafone gallery Bandra. Decided to retain my Vodafone number as a personal number from the corporate account it was. Went to the gallery with all requisite papers, met Sadaf, who told me I would get an sms and a call from him before they disconnected the corporate sim card and that I would then need to register the new sim card for activation. With 3 days still

Left for the last day the account changes to personal, while I was in the middle of an important call, with no prior warning sms/ call, Vodafone decides to cancel the corporate card. I drop everything and rush to the Vodafone gallery from work after two hours of no service to resolve it. Sujit at the same gallery tells me I should have known Vodafone process that the phone would stop working within three working days and that I should not have expected the call. He insisted that the sms had gone to the alternate number, which inspite of my telling him that I haven't received it else why would I drive two hours from work to come waste my time at the gallery, he refused to acknowledge that I was inconvenienced, leave alone apologise he refused to even allow me to complete my sentences. He kept repeating that they had followed the Vodafone process.

Desired outcome: Decent customer service to begin with. Staff that does what they say they will do and doesn't expect a customer to know the Vodafone internal process.

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1:01 pm EST
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Vodafone Sim card - sold by vodafone nerja with incorrect information

I purchased a SIM card from Vodafone in Nerja on Feb 6 2023. I was told it included 300 international minutes. I am Canadian and need to call there. I provided my Canadian passport. I was not able to call Canada. When I went back for help, the gentleman who sold the card to me said he never said there were 300 international minutes. I requested a refund and was denied.

Desired outcome: I would like a refund and acknowledgment that I was given the incorrect information.

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11:28 am EDT

Vodafone Vodafone spain

Vodafone: ladrones sin etica?

Durante muchos meses, Vodafone me ha estado acosando para que pague una tarifa de penalización asociada con una conexión de fibra terminada. La sanción es por una supuesta cancelación anticipada del plazo del contrato. Esta tasa de penalización nunca se explicó o comunicó formalmente, ni en una advertencia en el momento de la cancelación, ni después en ningún momento. Después de la revisión, encontré que también es una acusación falsa, ya que el requisito previo del contrato requería 12 meses de conexión para evitar dicha sanción, y la solicitud de desconexión del servicio se produjo más de 12 meses después de la fecha de instalación de la fibra.

Hace varios meses escribí una carta formal de reclamación a vodafone aportando pruebas de por qué esta sanción es falsa, de la que no obtuve respuesta. Esta semana, 2 meses después de presentar mi carta oficial de queja, me envían un correo electrónico en el que dicen que entregarán esta supuesta deuda a un cobrador. Qué vergüenza Vodafone. Aprende algo de ética y comunícate con tus clientes.

Pues tendre que poner una denuncia contra vodafone en la secretaria de estado de comunicacion.

Desired outcome: que vodafone y sus agentes dejen de acosarme por esta supuesta sanción

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2:56 pm EDT

Vodafone Data Roaming Vodafone Spain

I am currently residing in 35639 Fuerteventura, Las Palmas Canary Islands

I have a UK Vodafone business contract and I have been using data roaming for the last year and half with quite a few issues in the time we have been here.

This is a business line and an integral part of how I earn money.

Since 27 the July 2022 we have been unable to make or receive phone calls or download emails, and use the internet and apps in general.

I contacted Vodafone Spain on Facebook messenger for assistance they took days to reply and when they did I was told they are unable to help as we are not part of the same company.

I contacted again to see if they could a least advise me of what the problem is.

Again took days to get any reposnse and was told that an antenna was down within that postal code and this will be fixed within a few days.

A week later and still nothing has been fixed, I am trying to run a business and use my phone to make and receive calls, I would say that each day that goes by I am losing £200-£300 in work which is not on.

Now I am being ignored on the messenger and I only received a reply about an update when I went public and complained on their facebook page.

This is the response I now received...

Technicians are working to restore service. We are sorry for the inconvenience, they have not provided us with a timeframe for resolution, it depends on the availability of the necessary spare parts 😔 We remain very vigilant.

They are a dusgusting company to use and not willing to help and dont care, they cannot even tell us when this will be resolved, its just not on. I am complete stressed and my mental health is being effected as I am not able to run my business and earn money as I need to.

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8:38 am EDT
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Vodafone Vodafone mobile services

I have been a loyal customer since 2004. I am a vodafone Egypt red customer. This month (May, 2022) the internet quota was all consumed (20GB) in 7 days though i didn't do anything unusual or different than previous months. I complained to the customer service and requested to solve the issue for more than two weeks and no-one ever replied or called back. I called 4 times, as can be checked, and filed anther request to have a supervisor to contact me with, nothing was done in addition to they said a lie that i have been contacted by a supervisor that never happened. I am complaining about the bad services, false consumption as well as lying in a an open case.

Dr. Mona Elgayyar

+[protected]

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1:58 am EST

Vodafone Qatar business plan

Customer service and general agent assistance is useless.

You will be kept on the call / online chat for 30-40 mins for basic enquiries.

Their complaints process is also useless. They will close the complaint without asking if the issue is resolved.

Complete mickey mouse service, whoever heads the Customer Service needs to understand that the quality of their workforce is generally 2 out of 10, with the odd exception.

Wake up Vodaphone, for a communications company you should be ashamed.

Desired outcome: To have a proper complaints manager deal with all issues and only close the complaint once the customer advises they are satisfied.

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6:49 am EST

Vodafone Incorrect information given by Vodafone,refusal to answer questions or provide evidence of early cancellation, then charged cancellation fee

In December I rang Vodafone to advise them I would be switching to a new provider when my contract expired. They told me I could do this from 7th January 2022 and someone from Vodafone rang me a couple of weeks later to try and get me to stay and confirmed this date.

The new provider, Priinet asked Vodafone to end the contract from the 7th January. Vodafone are saying the request was received on the 5th [ to cancel on the 7th] and have cancelled from this date but despite many requests from me they have not provided evidence that this is correct. Vodafone are charging me a cancellation fee of 128.53 plus IVA .

Despite them saying the contract was cancelled on the 5th, their bill is charging me up to the 6th. I have asked for an explanation for this and evidence that Priinet asked for the contract to be cancelled early but they ignore my requests and just say the contract was cancelled early.

About a week after the bill was due for payment Vodafone instructed ISGF, a debt collector, to collect this amount from me. They said the contract was cancelled on the 7th but before midnight, and I was informed if the charge wasn't paid by 31st January extra charges would be added and I would be taken to court.

I consider this extremely aggressive behaviour by Vodafone to instruct a debt collector only a week after the payment was due and whilst we were still in discussions about the cancellation charge.

I actually paid the full months charge of 27 euros so Vodafone did not actually lose any money.

To summarise;

1]Vodafone said I could cancel from 7th January, then after cancellation said not before midnight

2] Vodafone ignored requests from me for evidence of the date of actual cancellation from Priinet

3] Vodafone ignored requests from me for an explanation why I was being charged up to 6th January when they said contract ended on the 5th

4] I have been given 3 different dates by Vodafone representatives as to the actual date the contract was cancelled

5] Vodafone instructed a debt collector within a few days of the payment I was contesting being missed

6] Vodafone ignored my many requests for the libro de reclamacion

It wont accept the attachment so I am copying the bill below

Bill number: YE22-[protected]

Vodafone account nº: [protected]

Mandate reference: [protected]

Account holder: SR MARIA TERESA HODGSON

Co. Tax Code: X7761580T

Issue date: 01/08/2022

Place of issue: Madrid

Method of payment: Direct bank debit

Account number: 5202******4907

Expiration Date: 01/19/2022

Billing period: 12/08/2021 to 01/07/2022

Tax base (21%) 150.12

IVA (21%) 31.53

Total invoice 181.65

Total to pay 181.65€

Fees Amount Applied Disc. Total: 150.1200€

Vodafone Ilimitada Maxi ([protected]) (8 Dec to 6 Jan) 31.9800 21.5900

Loyalty Discount (from 7 Jan. 2021 to 6 Jan. 2022) -10.3900

Penalización Descuento con Permanencia (7 Jan) 128.5300 128.5300

Services summary per line Total: 0.0000€

[protected] Vodafone Ilimitada Maxi 0.000

Desired outcome: I would like the cancellation charge, which I have now paid, to be refunded

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2:23 pm EST

Vodafone Unable to come verify mobile no. Sms as well otp are came

From one months, I have been facing the issues of unable to come sms of Varification mobile no. from Paytm bank, it's so disappointed with your help assistant, nobody could be finding the main solution, always instructed to download VI,.24*7 Whatsapp with VI.. everything are suck my dear one simple problems u wouldn't solved and always to be proof you're the best network service.. really embraced upon ur service activities.. my mob no. [protected]. Now I'm in Dubai my balance showing negative RS. -69, on behalf of this I've to recharged already 2 times of Rs. 99, but the main balance negative balance as same as shown. I didn't know how that happened,
Ok alright it's no use to crying over spilled milk, now you tell me the recharge amount to duct my negative main balance and what should I do to operate my Paytm account ASAP, now I'm regretting that why I registered your Vodafone no. into my Paytm account.

Desired outcome: Wants to know how could I ressolved my negative main balance

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9:56 am EST
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Vodafone Fraud, Extortion and Internet Connections

Since a few years Vodafone has installed fiber in our town. When they were installing, they had guys in red Vodafone jackets going around, offering their services to the local businesses.
When I opted the offer to obtain their services, the problems started. The sales person started to have problems with administering my contract at the address of my business. Then he explained that they had forgotten to include my address in the system, but if I wanted the fiber, he knew a guy. I had to pay the guy 200€ in cash to connect me. That was not the end of it, the first guy only left the cable installed and then a second guy had to come with the router. He also demanded to be paid in cash to connect me and make it work.
I then discovered in the app that my connection was registered on the wrong address. As I complained to the Business Sales person, my only contact, he told me not to worry, that is how things work here.
I told him that if I will ever have problems, how will they know where to send the technician? It was changed, but again to a fake address.
It worked fine for a few years, but now it doesn't anymore. I contacted customer service and they have been sending me around in circles for three weeks already.
Besides the fraudulent registration and the extortion for cash money, my business is left without service: that means no internet, no TV, no music, no alarm, no possibility to process card payments and no surveillance cameras.

Desired outcome: Fix my problems

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5:25 am EST

Vodafone Issuing multi sim without my knowledge on my sim to someone else

My bills increased significantly from one year and I went many times to customer service that is a mobile problem & I have to go to the mobile company after going many times to both companies. One of the customer service team discovered that there is a multi sim added to my line accessing my calls & my net with a increase in my bills & they are unable to proof why & who issued it.. till now I got to solution. But
also discovered miscommunication between all vodaphone Egypt department s.Apparently all they failed to solve the issue & the only solution they came up with is to give me a 25% compensation for my last bill . Therefore I will change from vodaphone to and company

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3:06 am EDT

Vodafone Customer service

I have been a customer of Vodafone for the last 50 years but only 12 years in Spain and am appalled at the service here or should I say the complete lack of it I've always Gad a contract with unlimited data and a new phone every 2 years until this year and they cannot supply me with the apple iphone 13 I've been waiting since July and they supply used phones as new totally ilegal what can I do about it

Desired outcome: A new phone as promised in my contract

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2:43 am EDT

Vodafone Security Deposit

Sim of my number [protected] was lost last year in March-April which i was informed to customer and number was blocked and due to lockdown circumstances was unable to take it back and later vodofone refused to give that number back to me . Till now security deposit of Rs 500 is not refunded and beside that they sent me outstanding amount though a year has passed. Today I tried to talk to customer care which at first refused that security deposit is lapsed after a year if not claimed. Later when I called again another representative accepted Rs 500 security deposit is still pending. As per TRAI security deposit should be refunded within 60 days once surrendering sim or porting to other service provider else company should pay the amount with 10% interest rate per annum. Same I have emailed to TRAI too to look in this matter as we feel been harassed by a telecommunication company.

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4:13 pm EST

Vodafone Internet

Th worst ISP on the planet

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2:16 am EDT
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Vodafone Network issue and data connectivity

With due respect, I am writing this letter to inform you that the network and internet connection has not worked indoors for the last 4 month.I am really disgusted with the service of vodafone.You can check my vodafone I recharge lots of time still I am using for calling network is useless for me. I hope you can understand my problem and take this technical matter to concern department and resolve my network problem.

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8:49 am EDT

Vodafone Hacked number

Afternoon yesterday I found out that my cell doesn't have service I immediately went vodashop greenstone they alerted me that my cell is hacked an they advise me to go to police wich I did my gripe is that why they send me to police station when a case is nt open only an affidavit an how r you going to end hacking as vodacom I further made a follow up with your contact centre office after I found that the hacker is busy soliciting money using my cell they manage to immediate block wich vodashop failed why there's different info on yr services

Desired outcome: Feedback on hacking invistigation

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