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Airtel Complaints Summary

492 Resolved
814 Unresolved
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Airtel complaints 1306

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Newest Airtel complaints

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5:35 am EST
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Airtel friends chat service - not cancelled

Friends chat service - not cancelled
Recently there is a service called & ldquo;friends chat” wich s directly activated by the airtel company directly. This is a source of income till the time u don check ur messages. The same problem with my friends using airtel network...

V dint activate tis service.
This service takes initially rs.30 monthly charg. Rs2 for each msg sent by company. Each day u may receive nearly 10 messages. So u reply or not ur money is removed…..

I m the one affected by tis problem. So ur question & ldquo;why don’t u stop the service sending msg or calling the customer care”
I tried solving by sendin msg & ldquo;stop” to unsubscribe.. But it wil always reply u as & ldquo;invalid response”, & rdquo;unrecognised”…..
So nxt I tried calling to airtel customare care. Initially they may send u a msg aftr calling them as service stopped. But the service s not stopped until u receive a unsubscribed message frm the same no..
Reply to me frm customer care when I asked was”do watever u want…….. Anywhere u go and complain………. & rdquo;said by srinivas, airtel customer
Care chennai.

I hav lost more money since I neglected reading messages for 2 months. If anybody can provide me with a alternate solution instead of throwing out the sim nd to buy new……. Kindly help me out & hellip;……u r always welcome & hellip;…..
My mail id is ssudhar.[protected]@gmail.com
Thnx nd regards,
Sudhar….

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9:50 pm EST
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Airtel refund of duplicate payment

Due to problem in airtel I made a duplicate payment using airtel website. When I asked for refund of duplicate payment their customer care refused and told me to adjusted in future payments. I told them I have taken advance rental plan because I only want to receive income so it is not possible to me adjust that amount. They told me that they cannot do anything.
I would like to warn people dont use airtel.
At least dont use their site for making online payment

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Pankaj Chaudhary
, IN
Mar 12, 2011 10:11 am EST
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I Have Lost My Sim.

Please cancel my sim no so that it can not be used by wrong hand.

Regards
Pankaj Chaudhary

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bad1234
, IN
Feb 16, 2012 9:30 am EST
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airtel postpaide sim card no. [protected] 0 h 4 & mobile no.[protected] is error

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Airtel partiality on shifting charges

I had shifted my home on 04-10-09 and I gave shifting request letter to Chennai Broadway Airtel office on 05-10-09. I visited back to Broadway Airtel office on 07-10-2009 to check the status of my connection but still my request has not been entered. He had taken the request then and he said it will take another 3 more days to get the connection. Later I got the connection after eight days i.e., on 13-oct evening. I received the Airtel bill which is included with shifting charges. My friend didn’t pay for the shifting charges amount while he changes his connection and his number is 044-[protected]. Airtel service cannot show partiality to their customers. If I am asked to pay for shifting charges, I am ready to disconnect Airtel connection. My contact number is [protected].

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6:52 am EST
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Airtel unnecessary subscription activation

i am being charged unnecesarily of ome subscriptions namely 53030 and 54321, which i have not asked fo r
imilar thing happened to me last month also, and i went to their office and fortunately they got me ome refund
at that time i asked them to stop all promotional sms to my phone, and dont activate any service on my telephone
they said it will be done within 48 hours
but still i have to face the same
i want to sue them idiots
they are unnecesarily doing this

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Airtel help me to teach airtel for his 3rd class service

Dear Sir

I am a customer of Bharti Airtel Limited. We have a unit in okhla phase 1 in the name of Regent Automobiles Pvt. Ltd.
Last 2 week back Airtel changed our static ip without any information. Static ip is used for conectivity of our okhla unit to the General Motor part at US. Now this connectivity failed for last 3 weeks. When we approch to the Airtel they said sorry. But till the date they have not provide any responsible person s contact number so that we can call him and know about the progress of Airtel about the connectivity.

Our lot of business suffer due to Airtel Mis-management. What i would respond to our US team that our ISP can change the static ip without inform to the client.

Each time i call the customer care they given me a specific time to resolve the problem. But next day they have only one answer - sorry.

I am not understand what kind of service provider of Airtel in india.

We are using Airtel Landline DSL line and Point to Point connectivity in different location in Delhi NCR. If we are getting such type of service through Airtel then i am unable to know what kind of service Airtel provide to residance client.

I am talk to ms. Jeena Soji Kailash etc. each one take details again and again and repeated answer sorry. Provide me landline number 011-[protected] Mr. Gurmeet Singh who is always unavailable.
Site Engineer never respond in mobile.

I request anyone who can have help me or provide facility to me to teach Airtel for their 3rd Class Service in India.

Regards

Naveen Chandra
Regent Automobiles Pvt. Ltd.]
D-12 Okhla Phase 1 New Delhi
Ph. [protected] [protected]
Account Number : [protected]

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Airtel worse and disappointing service

I have applied for a new broadband connection on Oct 25, 09. The sales agent Mr. Praveen with Contact No. 91 [protected]) collected a chaque of INR 1000 and the required documents. He promised me that He will get the connection installed on the very next day. Also He denied giving me receipt against my payment. Saying that receipt will be sent to me with hologram logo and stamp of Airtel authority from Airtel Office or by other executive (infect this is the main reason that I paid him with cheque).

It has been more than a week but I didn’t get any receipt yet. One of other executive named Mr. Anil with contact no. 91 [protected] came and verified my address two couple of the days earlier, but after completing the verification okay there is no progress.

Hence I contacted to a man named Vibhash Agarwal with contact no. 91 [protected] (this guy claims himself to be a deputy manager in Airtel and looking all matter related to Broadband). He asked me to tell him the 7 digit no. which is written on the top of application form and then only he’ll update me with the respective status. I provided him the form no. i.e. 1926079 and he confirmed me that all process has been done and now order has been passed to the concern men or department to install broadband connection at my home. Again He convinced me to be calm and patient, as he’ll get installed the connection on the very next day i.e. last Saturday. I took a leave from my office and waited for them for a whole day. Still there were no face of any one. I was very disappointed as I lost my one day’s salary (a sum of INR 1000). 2 More days are gone over… now this guy is not picking my phone and the bad scene is still continuing….

Now I have couples of questions to the Airtel Management or the man who is reading this mail.

1. Don’t you teach something about customer centricity to your agents? Don’t you and your agents have any shame in telling repeated lies to the customers?

2. Do you people value the time of your customers like me?

3. Do u think that it’s worth making beautiful advertisement without giving the proper kind of services to your customers who offers you a huge business?

4. Are u giving any special training to your agents to be customer centric only till the time they get the money in their hand?

I don’t really know what will happen to this complaint. But as customer I’ll have many other options other than Airtel. Like many other unsatisfied customers I may tend to choose one among them. I had used the broadband service from MTNL and the best thing with MTNL is they will take longer time (a known fact) but serve better than you without any torture. You do have childish infrastructure in comparison to MTNL.

Now one valuable but free suggestion from my side –“Please don’t hire ShahRuk Khan to do a beautiful Ad for your product or services… instead offering a better or instant services to your customer”

Rahul Pathak
Sr. SEO/PPC Executive
Wildnet Technologies
D-65, Sec-63, Noida
M: +91 [protected]
T: +[protected]
http://www.wildnettechnologies.com

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mukeshvgupta
, IN
Aug 05, 2009 6:18 am EDT

Sir / Madam,

Complaint Against : Deepali Bansod
Post : Corporate Sales Officer
Mobile no : [protected]
Employ Code : 49959

Sub:

On June 15, 2009 Deeplaiji (she) called me for the new connection from Airtel, after lot of follow-ups from the company, Finally i said yes but, you have to allot me a good number for the same, she said i have to ask my senior and will get back to regarding the same, meanwhile you have to submit the docouments and pay us for the same

Very next Day she send one Executive to my office and collected all the docoument and cheque of Rs . 500/- vide ch number. 137714 HDFC Bank Ltd Wanwarie Branch in favor of Deepali Bansod dt June 28, 2009 which she deposited & cleared on July 21, 2009 in her account number FT-[protected]

On June 29, 2009 at 1600 Hrs she gave me some choice's for the number, and i have selected 1-2 number out of it and after that she said she will take a written approval from the senior and get back to me.

On July 01, 2009 At 16..28 Hrs she send me a sms saying that company has alloted you [protected] and i said ok for it and she promise me that she will activate the same in 2-3 working days and send me that sim card no [protected] IMSI :[protected] HLR3

So as per the committment from the company officer and sim card in my hand, I closed my BSNL connection and printed my new visiting cards for the new airtel number and till 02/08/2009 12.41 Hrs the card not activated and Deepaliji is not answering my calls,

I have landed into big trouble, please help me regarding the same.

Hope u will consider the same.

Best Rgds,

Mukesh V. Gupta

Think before you print - save energy and paper

V
V
Vikram Sarkar
, IN
Nov 02, 2009 5:55 am EST

My friend I can understand your problem,

The guys & cheque collectors at Airtel are too dumb.

-Atul

V
V
Vikram Sarkar
, IN
Nov 02, 2009 6:39 am EST

Really this is pathetic about Airtel.

The guys are really having such a careless attitude at Airtel that is un acceptable.

I would like to call the attention of Senior Management to take the action ASAP to the above complaint because more the comments will gonna make the good branding Airtel's image to ruin.

Regards,

Vikram Sarkar
Manager

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Airtel hidden cost in packages

I am blind user of airtel, & using airtel connection from the 1st day i have purchased my mobile...
after some years ineed an internet connection then due to the fame & status i took the broadband connection of airtel
& opt the HP/COMPAQ scheme in which i have to pay 6 month advance rental then i will be getting 6 month free
till now every thing is good but after 1 month airtel gave a bill in which arround Rs 600/- i have to pay, i don'nt know why,
whereas i have payed the 6 month advance rentel(arround 4500) when i asked then they said that itis tax whish i have to pay
i don'nt know why airtel have done such a cheap thing to me ...
that bill is dew till now i don'nt want to give it...
if you will cancell the bill then only... I WILL CONTINUE THE INTERNET CONNECTION OTHER WISE I WILL NOT

SORRY TO SAY IT IS THE WORST EXPERIANCE IN MY LIFE
IT HURTS ME ALLOT

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Sir, Bharti Airtel Limited aquare 1/2 yard (385 Sq. M) & put a tower at my Land for 20 years on lease agreement date 19.10.2005 rent is 3000/= per month. But after some time stop rent without any resone or information. the total amount recevied (58, 255), after12.06.2007 are not give the balance amount. My Landlord ID No. 312231 Site ID- RANI 01

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Airtel unsubscribe

Dear customer care,

I am getting a message from 54321 as

"thanks for using fhm video of day 2 at rs.5 - airtel subscription service from airtel. You've been charged rs.5. Play game http://gclub.In"

I want to unsubscribe this service as quickly as possible.

My cell no - [protected]

If you will not do in a day I will stop airtel service.

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huzefah ujjainwala
, IN
Dec 26, 2010 9:09 am EST
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i have made a biggest mistake ever by choosing airtel as my cellular service... i get always keep on getting stupid calls n msges which i m being charged of... now will u pls unsubscribe jesus christ msges from my phone... my no is [protected]

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Airtel sim regestration failed

dear sir, im buy the demo sim airtel no is [protected] date:20.10.2009, yesterday was my mobile show the disply is sim regestration failed, i call the f.o.s and he told me your sim is delete, my sim balance is 631.00 rs.he told me the sim is waste duplicate sim is not be issued of this no, the balance are not get back.so pls sir u suggest me what is my next step, afterall i am go to the CONSUMER COURT i fill a frod case to airtel company.
from:ASHISH GUDWANI
+[protected]
E_MAIL ADD; [protected]@yahoo.com

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Airtel extortion of money

Airtel seem has started extorting money from customers for some new aquisitions. Mr. Mittal should understand that there may other illegal ways to earn money. I had been requesting these airtel crooks to disconnect my phone for last 3 months after giving application and three request these bas***** are still asking money. Not disconnecting and making repeated requests to be connected.
Begging does not suit corporates they should rather improve on their services. Hope some idiot reads this and tries to address the issue.

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Airtel service barred for no fault of ours

on 17-Sep-2009, I enquired at Airtel showroom on Jayadeva Circle, B’lore about Airtel Broadband. That evening, they called to say there was no feasibility. I went back to buy an Airtel Datacard. Even though the initial cost is huge and the speed is very low (supposedly 50 kbps, but u don’t get that much, since its variable), I decided to try it because there arent too many options. Since the hardware was not available, I bought the Airtel SIM for Rs.500 and the next day, I bought Micromax datacard from Koramangala office for Rs. 3500.

On 5-Oct-2009 evening, I got an SMS on my datacard, saying address was not available for verification and hence my outgoing calls would be barred unless I contacted my dealer. Venkat Naresh ([protected]) never picks up the calls from customers, so I left him a message stating my problem. But he neither called back, nor picked up my calls, so we went to the office on 7-Oct-2009. He refused getting a message from me and said he does not take calls from customers! After saying that I got a delivery report, he said he will get this resolved and keep me updated. Again, I never got a call back. So I called him and after disconnecting 3 times, he finally took the call and gave the number of Prabhavati ([protected]) who is responsible for sending the person for address verification. She (probably the rudest staff I have ever come across) has the same answer everyday “they will come today”.

On 13-Oct-2009 afternoon at 4.30pm, my internet got disconnected. I called Venkat again and he said he will get back in an hour. Again, he neither called back, nor picked any of my calls. The next morning, we were back at the Airtel showroom to meet the Manager Sheela (080-[protected]). She simply said Venkat will handle this and took no further interest in the matter.
Meanwhile, I had made numerous calls to Airtel Customer care, trying to find a solution to my problem. But they are good for only one thing: Saying it’s not their problem, and giving u another number to call. Try these as sample:
1. 121 the basic customer care
2. [protected] which says its sales counter
3. [protected] which is for datacard, but technical help only, can’t undo the barring of call
4. 12118 which is for GPRS on regular numbers, not datacards
All of these will finally refer to where u started from: 121. Also, after few calls to 121, Airtel puts u on ignore list for calling 121 too frequently, which is utterly pathetic on Airtel’s part.

But eventually, I found out that calls were barred because address couldn’t be verified. They call the datacard (it’s not a mobile for God’s sake! How do they expect me to receive ur call on it?!) and the alternate number which was wrong. I checked the carbon copy of the form I filled while buying. It showed the correct number; so obviously, the fault is from Airtel.

We went back to the showroom and they accepted that entering wrong alternate number was their fault and said it will be rectified and the address verification will be done next day at 1pm. I asked for the phone number of the person coming for address verification and volunteered to take him to show the house. To this, both Venkat and Sheela say that the address verification is outsourced to another agency and they can’t provide phone number. I again checked with customer care and still the alternate number was wrong, to which the explanation from dealer was that they e-mailed that agency with correct number, so database in Customer care wouldn’t be updated.

The next day passed without verification, so there we were again at the Airtel showroom, to which they say that the person had gone for verification, but couldn’t find the address! Enquiries as to why they didn’t call for directions are replied that it was a “Surprise Visit”. The customer care says that if we visit dealer and call them from there, they will remove the bar, but Venkat refused to do so, in spite of repeated requests. They now took a hard copy of DL for address proof (which we had already provided with detailed landmarks at the time of purchase, but they say they have sent that copy to Chennai for whatever reason.)

So, here I am, with Rs 4000 initial investment and bill of Rs. 290 dated 13-10-2009 payed within time, but unable to use the internet for no fault of ours.

Its funny how Airtel Digital TV installation guys found my house, but for datacard, my address surprisingly just cannot be found by them.

My advice to anyone considering buying Airtel Datacard: Simply drop the idea. You’re better off with no internet than paying bills for a service you cannot use.

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santosh dinha
, IN
Dec 29, 2009 4:14 am EST

hello sir/mam

i am candidate of airtel broadband data card. my modem is hangup. than speed is normaly. so please call now.

Regards:-
Santosh kumar sinha
contact no. [protected]

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Airtel lying customer care

Applied for a new landline on Oct 6, 09. Given SR No. 7393913. Promised SLA time of 48 hrs to receive call with feasibility study for landline in my office premises whic is in the heart of Secunderabad(Sardar Patel Road).

Did not receive a single call till today from them 16-10-09. Called back every alternate day from the time of application. "We are sorry for the delay sir", "We understand your concern", "We apologize sir", "I have placed a note in your account, the concerned department will getback to you in this regard"...standard replies from the agents who can say these memorized phrases backwards even in their sleep perhaps.

Called them back 5 mins ago, as an irate customer asked the agent to speak to the manager. After parrot mouth apologies the agent gets back saying "Sorry sir, there is no feasibility of the connection in your area". THIS IS A BLOODY LIE!

- I already have an Airtel landline at the same address - 040- [protected] with a broadband connection. Agent was made to say this probably because the manager did not have an answer.
- If the feasibility test gave a negative result I should have got a call from them informing me about it. Did not get any.

I confronted the agent saying that this was a lie and that I already have another Airtel line at this address. Warned him that I was recording this conversation and would pull them to consumer court.
He then put me on an extended wait and later dropped the call.

I am not only going to pull them to consumer court but will upload the conversation. If there is one thing that I am going to do before I die, I am going to make these ### realize that customer's don't like to be treated as fools!

-

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I have been using the same number for over 6 years now. All of a sudden, it gets "suspended". When I call up airtel @121 - answer given is that this number belongs to some other name, so no complaint can be entertained from me. Later on persuading, I have been asked to visit local office. I am in Bangalore Bannerghatta Road office for over 4 hours - but...

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Airtel wrong billing - charges on higher side for postpaid connection no.[protected]

My airtel postpaid no. is [protected].I have activated combat-2 plan in month of august 2009. Initially it was promised from ur office that the scheme gives 1 intercalling free number to which charges will not b applied(it is [protected]). But now they are also charging for the same. I have also mede a complaint in your airtel office at times of india building, law college square, nagpur.But they are not responding properly.
As per my calculations with the above plan, the billing amount should not hav exeeded RS.500. However the actual billed amount RS.1853 which is not agreeable to me.
You are requsted to kindly look into the matter on urgent basis and write to me immediately. -SUDHANSHU JOSHI.

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Airtel play games from speeflirt

every month 20 rupee deduct from my mobile no. [protected]
while i am not using any speed flirt subscription on my mobile no.
So plz stop this service from my mobile no.
I will be thankful to you

With warm Regards,
Deepak
Mob: [protected]

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Shrdhanand
, IN
Jul 06, 2011 4:12 pm EDT

Yes please., I completely agree with the complaint of Sru Deepak. It is observed that several time Airtel Service send SMS informing that your subscription for this or that etc has been renewed and an amount of so much has been charged. It is really cannot be understood how these co., take it granted that we have subscribed though we donot know about it or we are not aware or donot wish it. Many time it is going adverse openion about Co., perhaps it may loose the subscriber.

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Airtel indoor signal problem in the city area

i have been using the airl tel post paid connection([protected]) for the past two years and recently for the past six months in our area (i.e., nehru, avanashi main raod coimbatore) we are facing the indoor signal problem . from our mobile we lauched many complaints to customer care but nobody is taking care of this compalint. kindly help me

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Jasmine Concrete exports pvt. ltd.,
, IN
Mar 30, 2014 11:58 pm EDT

Dear Sir,
We are customer of your AIRTEL MOBILE service for the past 1 year. In the initial period your network coverage has not covered throughout Coimbatore. Then you have raised your technology and instrumentation for increasing the coverage area. Subsequently being the customer, we enjoyed your service.
With great pain and shame, we are informing your office that our cell phone is not responding to incoming calls and out going calls and my contacts with other mobiles including AIRTEL have been suddenly dropped. It will cause misunderstanding with our directors, staffs and concerned officials. For that please provide sufficient, efficient and increased network to our area ( Chinnamaddampalayam ).

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Airtel airtel dirty service provider

Air tel services center and its member to bad language and time pass in customer because yesterday i am going to forwarding compliant Sim memory related i.e 32 k to covert 64 k But he not giving me replay well he shouted on me. i talk pl z talk with me politely but he told who are you?and he told go anywhere you want no body look at your matter. i accepted all payable charge on your process and also verify my friend address there is no need of his presently on here.pl z verify his communication address.pl z kindly provide me solution

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Airtel activation of centrax

My name is Manciakm, Secretary of the Regency Splendour Apartment owners Association, Bangalore, KANATAKA.
Wehave fifteen airtel lines in total for braodband/landline.
as per your blue book if abuilding has more than 3 lines Activation of the Centrax is possible. T o my surprise I have been touch with your call centre On 4444412, a) RECEIVED A CALLFOLLOWED BY A MAIL CONFIRMING WORKORDER nO.[protected] from Bangalore, activastion to be completed on 06 Ot 2009 by 1845 hrs. No sign of action subsequenly calle on 7th October, was given a ref No [protected], on the 9Oct, Yoshna confirmed activation will be done. My masils dated 7, 9 OCTOBER, YET TO BE ACKNOWLEDGED OR ACTIVATION
INITIATED.sAMPLE nOS.[protected], 1222, 0775, jUNVTION BOC cks-112703
Your urgent action will be appreiated. Manickam M.P.

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Sanjay Jain
,
Dec 05, 2007 12:00 am EST

Dear sir,
This is in reference with the misplacement of original bill of the month of novenber.
I have been receiving reminders which i requested them to re issue the bill.now & then i received the message somebody is coming to collect the cheque but to date no one has arrived. my bill ref. no.is 2569136.my comp. no is 2569182
my phone has been disconnected.please see the matter soon to avoid the inconvenience.
my phone no is-[protected]

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1:44 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Airtel airetl broadband not consumer friendly approach. sef no. tblr 0023703

This complaint is about Airtel Broadband for being unprofessional and for not being consumer friendly.
I urgently needed broad band connection as I was supposed to work from home for a month. I requested for Airtel connection on 28th of August 2009 by calling the Customer Care. Initially I got a response that currently there is no connectivity in my area, so I started looking for other service providers.
On 2nd September I got a call from one of the Airtel Representative, saying that within a week they can provide me with connection, earlier connectivity issue has been resolved.
Next day he came to collect the required documents & collected a cheque of Rs 4000. (SEF No. TBLR 0023703).

Then onwards the problem started.A week passed; still I didn't got any response from Airtel though the Cheque of Rs 4000 was already encashed. I called Customer Care; they told there are some connectivity issues due to which it has been delayed. It will take another few days. I waited for another week and contacted the customer care again, now they told you may not get the connection and we will refund you back your money in few days.

I tried contacting the executive (Venkatesh) who came to my house and he told due to technical issues we won’t be able to give you the connection, it will take some time to refund back your money.
After calling Airtel for more than 10 times, finally I got my money back in the 1st week of October.
Then on discussing this issue with my friends I got the big picture. As the quarter end (Jul-Sept quarter) was nearing, so as to make their quarterly results look better they applied this tactics of holding the money & customer till the quarter ends.

There would be many other people who might have had similar experiences with Airtel.
On part of customer he feels cheated at the end; he has lost time and effort without getting anything in return. His money, his name has been mis-used by a company to boost of its financial results.
In the whole process I have contacted Airtel Customer care/Representatives more than 40 times.
Logged many complaints but no one was bothered about the real issue. Every time the response was we will refund your money in few days.

In first place my cheque should not have been encashed if they were not in postion to give the connection. Secondly if Airtel doesn't have connectivity in a particular area then, connectivity wont reach that area on its own unless and until they have a plan for expansion in place .
So please beware of such tactics...(I have plans to go further in logging complaints against them)
I am sure they will have nice quarterly results again this time :)

Sandeep.

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Update by sandeep_hi
Apr 12, 2010 2:50 am EDT

The Application no. is already there: SEF No. TBLR 0023703. If Airtel is really committed you could have looked into your Database and got my details.
If you don't maintain such record then God Bless You!

Nevertheless I have already sent my contats details (Mobile no.) via email to following id:
airtelpresence@airtel.in

I will keep updating this thread with the communication henceforth with Airtel on this issue.
This is to make all Consumer's aware whether Airtel is really commited or committment given above is a mere show off.

Sandeep.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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dinesh_advytha
, IN
Oct 11, 2009 10:42 pm EDT

Last week my colleague faced the same issue and this week they are repeating the same for me, even after submitting the check I did not get a response .

Airtel is only company till date I thought reasonably professional. Even these guys are turning out to be cheap.

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