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ADT Security Services review: Added smoke alarm acct 402179335

pulian of US

Jan 14, 2026 10:12 am EST

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We added a dining room and wanted to add a smoke detector in that room, and have it connected to our ADT system we purchased in 2005. I called on Aug 26 of 2025 and ordered one paid the $100 downpayment of the $227.40 bill. I paid the balance on 9/5 when the tech arrived. He was not able to get it SD connected to my current ADT system. He said a 2nd tech would come and install it. I was charged an additional 90.30 for the 2nd tech to try an install, I was told I had to pay it and then would be reimbursed because the cost should be the original $227.40. They would go back and fix the bill after the SA was work. I had a third tech come because 1 & 2 were not able to make it work. I was told I had to pay 10.99 per month on 10/3 for the tech to be free and would fix the extra charges after it was working correctly. Tech 3 & 4 were not able to install it, all that happen was my motion detectors start to act up going off in the middle of the night multiple times. I spent several hours on the line with two different set of online techs trying to reprogram my system, this is now November, and more parts of my system were not working. Motion detectors not on when we were away. etc. When tech 4 was here he broke the keypad at our front door, so it no longer works. The last time we were woke up in the middle of the night, I called ADT in the middle of the night to turn off our system, and I disconnected all power to the system so we could sleep without the alarm going off. I have a balance on our account of $271.67 for the SD, tech and monitoring of our broken and dead system. I have talked to about 25 different people at ADT and they are not able to help me. The keep saying we will install a new system and give me credit back for the SA and all the charges BUT not until I agree to install a new system. I have been told by at least 3 different ADT people the new system will be free, but I don't trust them to make it right after the new system is installed.

Desired outcome: Take back smoke alarm Refund for it, tech time and month service while the system did not work

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Adt came back to me and made it right for the amount they billed, i will never get back all the hour and hassle/stress i had trying to get this settled. Find another security company than ADT. They just want your money, they are not the service company they were when we installed a system with them.in 2005.

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+1 (800) 884-4226

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+1 (800) 515-2216

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+1 (877) 801-7387

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+1 (800) 658-7134

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+1 (844) 225-5723

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alwaysthere.c@adt.com

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1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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