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1.9 115 Reviews

Securitas Complaints Summary

25 Resolved
90 Unresolved
Our verdict: When using services from Securitas with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Securitas reviews & complaints 115

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9:10 am EST
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Securitas - After hours security here at the clifford apartments 527 se morrison st people oregon 97214

hello my name is Donnie yarn tenant at the Clifford apartment unit 202. I've filed a claim against the property and as part of my complaint i am now receiving 100% retaliation and part of the retaliation involves your after hours security gaurds who the property managers have successfully let your after hours security the need to retaliate on me disturb and...

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4:29 pm EST
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Securitas - Changing the terms of employment.

I have worked for Securitas for a little over 4 years and in that time, I have never had a fifteen-minute break or a lunch break that was uninterrupted. Any review of my record with Securitas will show that I was one of their most reliable employees. I was getting paid breaks as I was the only officer on duty at the guard house and there was no supervisor...

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6:58 am EST
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Securitas - Stolen money from paycheck/ misconduct/ not paying the guards and supervisors.

Good early Sunday morning, I recently left securities during my PTO week and started a new job due to the company stealing hours of the paycheck. Before that, a guard tried to get me into trouble by humiliating me in front of other workers so I can yell at him while the operation manger was there although he did not hear me, so the operation manager wrote...

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Is Securitas legit?

Our verdict: Complaints Board's thorough examination reveals Securitas as a legitimate entity with notable strengths. Despite a 21% resolution rate on customer complaints, which invites a closer look, Securitas stands out for its commitment to quality and security. Clients considering Securitas should delve into its customer service record to gauge compatibility with their expectations.

Securitas earns 94% level of Trustworthiness

Perfect Trust Endorsement: Securitas achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Securitas. The company provides a physical address, 31 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Securitas.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Securitas website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Securitas.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Securitas.com you are considering visiting, which is associated with Securitas, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with Securitas is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

Securitas as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Securitas website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Securitas's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 0 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Securitas. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Securitas - Two rice bins don't know how behave and steal all times and did a worst job apply for job.

As I have complain before they the clerk kim and omah or big eddie and slmliar age eddies. They harass us all the time using the stolen postage packages to duplicate and transfer their own gun. They as I complain before they want wnat two house into one duplicate our own keys and during October 26,2010 and for the reason their rental staus expire on the...

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4:21 am EDT
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Securitas - Female security check

Today, 13 October, between 08:50 and 09:10 CET I went through the last security check line at the Frankfurt airport Terminal 2, line 11 (my boarding gate was D26 to Amsterdam). I fly on a regular basis 1-2 times a week and go through regular security checks and am completely used to these checks and completely respect the necessity of them to ensure our...

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1:24 pm EDT

Securitas Parking

Hej, I got a fine (OCR [protected]) in PVD building at VCC in Torslanda. In the ticket you claimed that I was parking on a electric parking space without charging. It's partially true but when I arrived there the chargers were not working, you can see it in the picture enclosed. So in this case the parking the space becomes a regular one and I don't understand how should I be fined for something that was not working.

Thanks in advance for explaining this and in case there is a specific rule for this parking area please let me know were to find it . My contact details: [protected]@volvocars.com , mobile [protected]

Desired outcome: To cancel the fine

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12:06 pm EDT

Securitas An employee who works at Securitas in Phoniex, AZ Pepsi site.

There are certain individuals among the staff at this location who exhibit rudeness and disrespect. Specifically, when I approached the check-in window to deliver my load, I encountered Madison Kriner from Securitas security company, who serves as a guard responsible for checking in drivers. Madison's demeanor was extremely unpleasant, and she displayed a clear dislike for her job. It would be beneficial for the company to assign someone to that particular window who possesses strong customer service skills and can engage with drivers using courteous greetings and farewells. It appears that Madison would benefit from additional training, although it may be challenging to teach someone with an entrenched attitude. On a positive note, I had the opportunity to interact with the gentleman who works alongside Madison, characterized by his tall stature and beard, and he provided an excellent conversational experience. Furthermore, I encountered Andy in the yard, and he proved to be an exceptional individual. ;(Pepsi Employee not Securitas employee.) My suggestion to the management is to address the issue with Madison promptly in order to prevent the negative influence from spreading throughout the team.

Location of incident: PEPSI

4242 East Raymond St.

Phoenix, AZ 85040

DATE: AUG-08-2023

TIME: Estimated: 7:45am

Desired outcome: My suggestion to the management is to address the issue with Madison promptly in order to prevent the negative influence from spreading throughout the team.

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3:21 pm EDT

Securitas Supervisor on site

I am currently an employee with Securitas Atlanta sites, (Campbellton Rd and Buffington.) In recent weeks I have had numerous issues with supervisors and their lack of communication. I was asked to sign a write up for leaving work 30 minutes early after receiving the ok from my IMMEDIATE supervisor Ms. Williams, Ms. Williams did not do her part in communicating with the on coming supervisor of the matter and as a result they wrote me up, Initially I refused to sign but was told that would only make matters worse so in turn I agreed to sign, You can look at my payroll or clock times to see what kind of employee I am, I have worked several days in a row 16 hours at times. travelling 30 minutes from home to a site only to be asked to go to a different site that was 10 minutes from my home. Today I was put in a van with NO AIR in 96 degree weather. I asked my supervisor for another vehicle and she laughed and even said she wouldn't be sitting in no hot van. I asked the site manager the same and still remained in the hot vehicle for 3 more hours. Another supv came by and said, "well I am sorry you're not made for the heat and walked away". I have asked to be relocated to a different site and feel as if this is retaliation for other issues! There is no way the company would allow ANY worker to be treated this way. Even more surprising a good worker that steps in to help cover situations that other employees are not able to.

Desired outcome: I would love to keep my job and be relocated. I am not a quitter. Heavyn [protected]@gmail.com Thank you!

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3:33 am EDT
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Securitas Securitas

They are disgusting, they would not phone police for me knowing my absuive ex had my keys and phone (phone is still gone) they told me i must calm down (after being hit) and having no way of leaving complex. They believed him or didnt care. Even after watching him smack my arms through gate. Nobody from 2 vans would call for help .the complex security covers for him/them

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2:02 pm EST
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Securitas Cancellation of a contract

Dear sirs - during the second week of November I have requested cancellation of my alarm installation 4189254 by sending all the necessary forms that I was instructed to provide (handwritten signed letter, my NIE, my ID). No action was taken by Securitas and therefore in December after several calls, the customer line told me to once again complete all the same documentation which I did a second time.

I have spoken hours and hours to various people on the customer line during the last two months receiving different information, promises for action to be taken, and attempts to get rid of me anyway that they could, but no action has been taken to stop the alarm and now in January I have been billed for yet another month even though I have requested cancellation with required documentation since early November 2022. This is not correct.

Desired outcome: Cancel the alarm as requested in November 2022 and a credit for January 2023.

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5:56 am EST

Securitas Security agent

I'm a truck owner, hauled a load to Dollar General distribution center in Marion Indiana , appointment was for 4 pm , I got there at 4:16 ( still within the 30 minutes window ), there were only 2 trucks ahead of me , once they checked them in and was my turn , it was already 4:35 , so the security agent Keith refused to check me in, and I told him nicely I was here and you saw me and he said yes I know but there's nothing I can do , you are 5 minutes past the time window. To check in only two trucks it took him with 2 more of his coworkers 19 minutes. That's very very slow. Also 5 minutes should never be a reason to send back a semi truck, this occurred on the Tuesday, and I'm still stuck with the load cause it takes long to reschedule. Unfortunately because of your employee I ended up in this mess, loosing time and money . 4 days without work because your employee made a big deal of 5 minutes .

[protected]@gmail.com

Desired outcome: Teach your employees to be fast and most of all to have some humanity .

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7:26 pm EST

Securitas Securitas

My son who is 19 was wrongfully fired for nothing. He was driving the company vehicle and it caught 2 flat tires on a tour he was doing. The manager said he did it on purpose. Then he put one of the work phones on the charger before he left work she then claimed the other officer couldn’t find the phone and then she texted him and basically called him a thief and said he stole the phone and would have to pay for it ..mind you the phone is an android phone and can only used for work .. he has an iPhone and his own car .. her name is Sherrie and she is the worst supervisor or manager I’ve ever seen ! She needs to be terminated asap!

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10:20 am EDT
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Securitas trying to get a P45

i left the company in july 2022 and i have still not had my p45, its now been 116 days since i left. i have been paying emergency tax in my new job since i left, what a disgraceful company, the HR DEPT are an absolute joke.

you cannot speak to the wages dept and whenever you try to speak to the admin dept you get cut off or the answer phone is full. what utter rubbish.

Desired outcome: just to receive my p45

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5:36 pm EDT
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Securitas Security

At 11:58 on 9/1/2022 I arrived to work and was pulled aside by another employee that I was relieving he stated another employee has gone through my last month's DARs and wanted him to tell me i have to do 2 tours a shift i am not the only one who sometime only do 1 tour on shift anyway I was told I have too I explained when I was hired I was coming of cancer surgery and would be limited in manual work .When i was hired I was told no problem not much to do there anyway. Well, there is 66 checkpoints and 4 floors for a tour I tried it was difficult to do 1 tour and sometimes made 2 tours well now I have no choice I have to do 2 tours which they know I can do consistently I feel I was being singled out and harassed into resigning. They are discriminating against a disabled person i just can't believe that is your policy. I contacted manager and he seems to side with them. It's the holiday weekend i plan on Contacting the labor board. I just wanted to let you what one of your Securitas hubs is doing shameful.

Desired outcome: Well I would like for them to understand there are laws about harassing and discriminating against a disabled person. I have resigned and iI think they should be reprimanded at the least just my opinion

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2:23 am EDT

Securitas Misconduct

On June 20, 2022 at approximately 8:45 in the morning, one of your off-duty employees By the name of Miranda L Ruiz was at Sunrise Farms horse boarding facility and made a purposeful attempt at using her horses as a weapon to try to run me over. The only reason that I arrived at the conclusion that she is one of your employees is the simple fact that at 8 o’clock this evening on June 20, 2022 I noticed that she was wearing a gray Securitas military uniform style shirt common placed with your company. She also pulled this little stuff this morning in front of a witness and in front of a barn security camera.

I will also have your company know that Miranda has a pattern and a history of being dishonest and lying about her dealings with people and her dealings with the community at large. Case in point she and I have had a falling out in terms of our friendship because she cannot control her anger outbursts she will attack me on social media devalue me and put me down after she gets called out for something that she has either done to me or done behind my back. She has done things like put my horses saddle bridle and other equipment out in the rain, she has stolen equipment from me and has defrauded another border out of almost $300 in fees that were supposed to be refunded after that individual no longer wanted to do any more lessons with her given her behavior. Miss Ruiz is a poor reflection upon your company is a poor reflection upon what that company represents and I am appalled at the substandard misconduct and behavior of somebody that you have trusted with the reputation of your company whether or not they are on duty or not. Thank you very much.

Erin Marie Tarver

Desired outcome: Termination

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6:57 am EDT

Securitas Schedules

I think the management of securitas on Guam needs to be changed due to unfairness and favoritism. I got messaged to work a schedule only to find out I'm still not on schedule. Communication with management I would say is rude and unfair. Either the company needs to change management that doesn't favorite certain workers especially family members and treats their guard equal.

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11:56 am EDT
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Securitas Securitas Electronic Security,inc. service, May 21,2022

Call 5/21 5:47 am for help with alarm sys. Put by-pass on Fri. Night, could not clear panel back to normal. Called six times, heard their greeting message six times, then whenever I click Ext. no one answered, phone would ring 6 or 7 times, then I would call again, hit another Extension same thing. Finally 6th time hit Ext.#1, which is business or law enforcement. Finally after many rings woman answered. Told me could not help, but would transfer me to who could ,phone rang again many times, finally man answered said could not help transferred me to another ext, phone rang again many times, man said could not help ,transferred me again. Same thing rang forever man came on said could not help, I asked for supervisor, said no one there but him. He said could not get in my panel, I asked what should I do if I opened door and alarm goes off, because would not take the code. His brilliant answer “I don’t know”. Call Monday morning put in service report! I have been paying $105.00 every 3 mos. For this help “I don’t know”. They bought my original Alarm company FE Moran which was fantastic last April. I have paid this $105.00 five times now and do not really know what I was paying for. Supposed to be Monitoring 24/7.

Was I ever monitored? They have bough old company a year ago, I have only contacted them 3 other times, every time was terrible but this last was unbelievable. No excuse you should not have to call six times to get someone on phone that is suppose to be monitoring 24 hrs, 7 days a week!

Desired outcome: Want other people to be aware of this and check into it to make sure this does not happen to anyone else. And they are getting what they pay for. I feel like I threw $105.00 dollars out the window five times.

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11:15 am EDT
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Securitas Traffic summons and arrest vehicles for Securitas vehicles

I am a former employee of Securitas South Africa since November 2020. In 2021 I received a call for a warrant for arrest against me for an unpaid traffic fine. The vehicle was registered to Securitas Tactical which was the entity that serviced their Airport contracts. I was not the proxy for this vehicle as I was employed by Securitas SA. I struggled to have this mark lifted and this affected me where I was unable to relicense my own vehicles. In desperation I turned to the Deputy Traffic Chief for Traffic in Cape Town who assisted me in the matter. Help from Securitas was not forthcoming. Towards last year I was harassed for an arrears Standard Bank account for Securitas. Securitas informed me that they had closed the account and I told them very clearly that this did not matter as they were in arrears and the Bank was threatening me. This was never resolved by them I was eventually approached by Debt collectors who I threatened with legal action and who them eventually left me alone. I had also had to threaten the Bank with legal action if they did not stop harassing me. I have just received notice from traffic for several outstanding fines for vehicles from November 2020. These fines have never been fined. They are still attached to my name as the proxy although I have been away from Securitas since November 2000. This will again affect me with the re licensing of my vehicles this year. I am an entrepreneur with a start up company in opposition to Securitas and it would seem as if they are quite happy to allow me to struggle with issues that are their problem and not mine. I have an email with the threat of conversations held with Securitas and Traffic on this matter. Im happy to send this for further detail. I so not trust that Securitas will resolve this issue and will be considering legal options if necessary. I have chosen Sweden as the county on this complaint because I do nto trust Securitas South Africa to resolve it.

Desired outcome: For Securitas to have these fines resolved in order for me not to be harassed any further. I need an e mail address to send the full history and details of this issue

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2:05 pm EDT

Securitas Worst company H/R person EVER!

A while ago I worked for Securitas and they win the prize for having the absolute worst office managers! One staff manager is Cornelia Haymen, who isn't suited to work anywhere in any capacity! How can someone actually be in her position,

and have NO clue how people should be treated? People like her always treat others in a way that she never would accept from someone else! She is a very nasty, rude, and unprofessional mess! Too much power, and too little brains!

Desired outcome: Replace her immediately!

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Update by Bee Girly5555
May 02, 2022 2:39 pm EDT

Two words, Victor Lay! How he keeps his office H/R job is SO beyond me! He is

one of those staffers that unnecessarily make working for this company a bitter,

horrible memory! If you are not a hot young female, he doesn't even pay attention to you as you wait in the outer office to see him. He asked me, "Did you make an appointment to see me?" I said, "No I didn't, I was hoping to just

catch you when you weren't busy!" He walked away, and stood in one of the offices nearby, chatting it up with another office staff! What kind of unprofessional gum for brains treats an awesome employee like that? I never ever call out, or come dragging in late, EVER! My personal motto is, "Be the employee that I would hire!" That's exactly what I am! Way too good for this extremely low quality company! Be gone!

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1:53 pm EDT

Securitas Legal Parking Issue in Canton, GA

Heritage Property Management & the Prominence Court HOA in Canton, GA has decided to hire Securitas to monitor PUBLIC streets. The streets are property of the CITY OF CANTON. They are taken care of by the city. Securitas Security individuals are placing stickers, like those comparable to cars left on the side of the highway, on vehicles parked LEGALLY on the streets.

The HOA is using a broad statement from 1995 to justify their actions and telling individuals to park in the PRIVATE parking lot for Publix Supermarket around the corner. This is clearly to just get rid of vehicles and not fix a problem. Many of the driveways are barely the legal size for two parking spots required by law in a parking lot. The Securitas individuals aren't even attempting to talk to people in the neighborhood.

Desired outcome: Get out of the contract and leave our neighborhood.

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Securitas contacts

Phone numbers

+46 104 703 000 +1 (805) 967-8987 More phone numbers

Website

www.securitas.com

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