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ADT Security Services
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1.6 611 Reviews

ADT Security Services Complaints Summary

90 Resolved
516 Unresolved
Our verdict: With ADT Security Services's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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ADT Security Services reviews & complaints 611

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2:28 pm EDT
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ADT Security Services - My request was that the quotation must be cheaper to save costs and the original quote the quotation amount should be cheaper as

DATE : 11 March 2024 Account : BOT 04730 1. Every time with load shedding the alarm went off, and with load shedding, the alarm could not be activated. 2. To solve this problem a quote was given to install a relay switch and stronger batteries to solve the problem mentioned 3. The original quotation was more or less R3467. This amount was too...

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ADT Security Services - Account cancellation

I called Adt customer service line multiple times to cancel my account. Each time I said I needed to cancel my account. They hung up on me. Hence the reason I had to call multiple times. And then use their chat function from their website. I was told I needed to call. I explained my frustration of being hung up on multiple times and the over one hour wait...

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ADT Security Services - Incorrect security product misinformed and old product still being charged for

Prior to December 2023, I had Blue by ADT for 3 years with 3 years contract and was charged less than $40.00. There was a new promo that was going on I had spoke with a gentleman who helped me, he told me that told service with equipment was going to be around the same amount or close to it. As I told him I am on a budget and cannot afford anything...

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5:59 pm EST
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ADT Security Services - ADT service

I’m writing this in hopes that someone sees this. I don’t know what else to do. Hopefully someone had information or advice on what actions I should take. On April 2023, I got ADT + services for my home. I was put on a contract with $24.28 automatic payments for equipment installments and $35.85 for monitoring system. On July 2023 I received a phone...

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12:18 pm EST
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ADT Security Services - 109681059 Account number I was given #00136790

My name is Jacquelyn Borders Cell Phone 253.223.7136 Email: [protected]@yahoo.com Former Address 1334 Fones Road SE Unite 104, Olympia, WA 98501 Mailing Address after Cxl. Service with ADT. 2522 171st St. E. New Address as of October [protected] Brookside Drive, Royse city, TX 75189 My Complaint: I canceled my services with ADT in April over the...

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ADT Security Services - Refusal to cancel my account, and continued fraudulent billing.

I have been receiving statements since December 2023 marked “Your payment is past due”, showing accumulating dues to ADT, and with threatening messages advising me to make payment arrangements to avoid “Disconnection of services”, “Applicable termination charges”, “Placement with a collection agency”, “Potential negative credit bureau reporting”, etc.. I...

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4:40 pm EST

ADT Security Services ADT discrimination and property damage installation

I want to file discrimination on the last tech that came to my house he talk to me like I was a dog yelling at me telling me he was not gonna service me or fix the damage the other tech did said ADT would have to send someone down and said he was not gonna replace the camera that not working after couple days ago of being installed first time customer my smoke sensor not working my house bout caught on fire that didn’t notify me

Or the protectors my hub two cameras not working the wiring all on my wall bailed up are in reach for my children to grab the wire and nails get serious hurt

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10:48 am EST
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ADT Security Services - ADT home security

Last year I was dealing with theft incidents at my home where me and my four-year-old daughter reside so I looked into getting home security and I called aDT they came and we’re supposed to install the cameras that I had talked about over the phone but this guy was very unprofessional and he refused to install regular wireless or wired on my property at all...

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4:09 pm EST
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ADT Security Services ADT does everything to prevent you from canceling and will not provide you a written balance of proof to do payoff!

In 2022, I entered into a contract with ADT Blue for their services, expecting to receive a wireless video doorbell system as part of the installation package. However, I received a wired system instead. Upon informing ADT Blue that I lacked the necessary wiring for installation, I was told they currently didn't offer a wireless system but assured me one would be available soon. Despite numerous promises, a wireless system was never provided.

After a year of unfulfilled assurances, I opted to switch to another company. This new provider not only took care of the installation but also supplied two video doorbells and a $1000 gift card to settle the remaining balance with ADT Blue.

In September 2023, I attempted to cancel my ADT Blue services, encountering difficulties in obtaining a final bill for review and payment. In December, I was informed my balance was $950 and proceeded to pay using the $1000 gift card. However, an account manager later revealed the actual balance was $1,033, including taxes, and without prior consent, they had used the gift card to cover my January bill of $49.

Despite the payment, my card balance only decreased to $951. Subsequent inquiries this month indicated my balance was now $922, indicating a mere $29 reduction after the $49 payment. I raised my concerns with the account manager, emphasizing the lack of transparency regarding taxes and asserting that I cannot be expected to pay an incomplete bill, deeming it fraudulent activity.

I simply want to cancel my contract and move on! ADT Blue wants to eliminate that ability with numerous loopholes and it should be exposed

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2:01 pm EST
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ADT Security Services My Esuite and online account logins

I have called numerous times and I still have not received any resolution about my issues.

I have total of 8 accounts and I been a customer for a long time. Your customer service is ridiculous about helping with my issues.

All I been trying to do is get all my accounts in one Esuite login and everyone keeps saying that someone will be calling me or all the accounts will be linked to one Esuite, but it never happens and I never get a call back.

It has become a nightmare to pick up the phone and waste hours explaining the issue over and over to different reps.

I need someone to contact me asap and resolve my issues.

Phone_[protected] -John Shah

one of my account # is [protected]

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1:31 pm EST
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ADT Security Services Security and customer service

For a few weeks I have been trying to get and issue resolved with no help. One of the people I talked to said I needed a battery. It arrived today I called to get help getting it in because I am elderly. Before I went back to the control panel I asked her if I needed a screwdriver with no answer from her. My control panel is now hanging without the new battery in. She informed me to just call an electrician I asked her to transfer to someone who knew what they were talking about. She transferred me back into a quve to wait again. I need a manager.

Desired outcome: fixed

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1:36 pm EST

ADT Security Services The monthly overcharge

I signed a three-year contract with adt in 2021, which clearly states that video surveillance and other services, the monthly fee is 59.99 dollars, but in fact they do not provide the above services; I made many phone calls to communicate, at first they said they could refund, and later they said they did not overcharge the fee, and after many unsuccessful communications, I had to choose to complain.

Claimed loss: $450

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11:13 pm EST
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ADT Security Services 20 year customer fed up

I've been a loyal customer with ADT for more than 20 years up The customer service as well as the equipment has gone down tremendously wireless products do not hold connections repeated attempts to repair them have failed constantly over the last six to seven months I've spoken with multiple so called senior technicians to no avail ready to switch services

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7:20 pm EST

ADT Security Services Home security

Safe haven did the install and they have changed batteries twice and now 9 of the 14 sensors are bad and 2 of them should have never even been installed according to your tech bc they are not attached to the house-the tech noted you guys dont install this kind of sensor or have the batteries and they would be special order-they offered different deals from tech accounts manageable department and we finally settled on dec 1 with a cancel contract and conversion and the final price would only cost me 6-8 dollars more monthly and I would have all adt equiment - now my social security number is wrong so I was told tonight by anthony they cant honor that bc of the issue on the contract-I have been promised multiple things for 1.5 years and it has never worked-I have it plugged in behind my tv so I dont have to see it-I want contact back and a resolution asap thanks angie [protected]

Claimed loss: 45 a month for 1.5 years for something i have never been able to arm ....very sad

Desired outcome: a solution and a new contract with new equipment that works orout of my contract period

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3:27 pm EST
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ADT Security Services - No reimbursement for false alarm, after 2 month

Horrible customer service, due to the alarm malfunction I’ve got charged $800 from the police department and no one reimbursed me as they promised in adt. I sent an email like they requested on the October 27, I paid in September, until now I don’t have any response. Customer representatives can’t find any information, they are telling me to keep calling...

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7:16 pm EST
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ADT Security Services Alarm system failure

October 12, a burglar smashed the glass in the front door of our business at 3am. He enters and walked around in our store looking for stuff to steal. The alarm NEVER went off. Not from the broken glass or the motion. The tech who came out that day said “it just happens sometimes “.

Instead of letting me out of my contract, they tried to sell me more equipment . Absolute joke of a company. Total crooks, I wouldn’t Reccomend them to my worst enemy . I can only cancel by paying the contract balance .

Claimed loss: $2000

Desired outcome: Let me cancel contract without paying

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8:54 pm EST
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ADT Security Services - Shipping label to return two google nest cameras

I am filing a complaint on ADT in reference to receiving a shipping label to return to Google nest cameras that did not work as we were towed so we were asking to return them. It started on 19 November when the virtual assistant let us know that the cameras wouldn’t work in the way that we requested so I asked to receive a refund and he said just call the...

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6:00 pm EST
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ADT Security Services ADT home security

I have had ADT services for over 11 yrs and they have increased the rate and reduced the access to customer service. This last attempt was the straw for me. I called to cancel and was offered the ability to speak to many representatives except for the one that could cancel my subscription. This, they advise me will take over 45 minutes of waiting on hold and if I don't do it this way, and I do not pay for my next upcoming monthly bill, they will turn me into collection. I am still on hold and will stay here til I die if needed. I WILL cancel this horrible security system. I have already replaced them with another. Susan Glabe [protected]

Desired outcome: ADT cancellation asap!!

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10:10 am EST
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ADT Security Services Telephone support sales

Hello I spoke to Ricardo at [protected] he kept sniffing coughing interrupting me wouldn't listen then I kept asking the same question he wasn't answering he decided to stop listening stop answering and remain silent and then ignored me when I asked him to speak up. Disgraceful representative of yours and will cause me to go elsewhere to find an alarm monitoring. Please take action on this derelict. Sadly Mr Js

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11:30 am EST
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ADT Security Services Customer Service

I am calling from my cell phone [protected] and after going through a litany of recordings I had to wait about 20 minutes for someone in Technical support to answer the phone.

Apparently 'all calls will be recorded for quality assurance' doesn't apply because no one is actually listening to the calls to make improvements. Your company customer service has gotten worse over the years.

I just had an upgrade in my home system and the APP on the iPhone is difficult to use.

I am seriously thinking of going to another company at this point.

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ADT Security Services In-depth Review

Overall Rating: 4.5/5

Company Overview: ADT Security Services is a leading provider of home security solutions in the United States. With over 140 years of experience, ADT has established itself as a trusted name in the industry, offering reliable and comprehensive security services to millions of customers.

Services Offered: ADT offers a wide range of services to meet the security needs of both residential and commercial customers. Their services include 24/7 professional monitoring, video surveillance, smart home automation, fire and carbon monoxide detection, and access control systems.

Pricing and Packages: ADT offers various pricing and package options to suit different budgets and requirements. While their prices may be slightly higher compared to some competitors, the quality of their services and the peace of mind they provide make it worth the investment.

Customer Support: ADT is known for its excellent customer support. Their knowledgeable and friendly representatives are available 24/7 to assist customers with any inquiries or issues they may have. Whether it's troubleshooting a technical problem or answering billing questions, ADT's customer support team is always ready to help.

Technology and Equipment: ADT utilizes state-of-the-art technology and equipment to ensure the highest level of security for their customers. From advanced alarm systems to smart home automation devices, ADT's technology is designed to provide seamless integration and enhanced protection.

Installation Process: ADT's installation process is hassle-free and efficient. Their professional technicians handle the entire installation process, ensuring that all equipment is properly set up and functioning correctly. Customers can expect a smooth and seamless installation experience.

Monitoring Services: ADT's monitoring services are top-notch. With their 24/7 professional monitoring, customers can rest assured that their homes or businesses are being monitored round the clock. In the event of an emergency, ADT's monitoring center will promptly alert the appropriate authorities.

Mobile App and Remote Access: ADT offers a user-friendly mobile app that allows customers to remotely access and control their security systems. Whether it's arming/disarming the alarm, checking live video feeds, or receiving real-time notifications, the mobile app provides convenient and easy access to the security system.

Contract Terms and Cancellation Policy: ADT offers flexible contract terms, ranging from 36 to 60 months. While longer contracts may come with lower monthly fees, customers have the option to choose shorter terms if desired. ADT's cancellation policy allows customers to cancel their service within a specified period, although early termination fees may apply.

Reputation and Trustworthiness: ADT has built a strong reputation for its reliability and trustworthiness. With millions of satisfied customers and a long-standing history in the industry, ADT is widely regarded as a reputable and trustworthy security provider.

Additional Features and Integrations: ADT offers additional features and integrations to enhance the overall security experience. These include home automation integrations, such as smart thermostats and lighting control, as well as integration with popular voice assistants like Amazon Alexa and Google Assistant.

User Experience and Interface: ADT's user experience and interface are intuitive and user-friendly. The control panel and mobile app are designed with simplicity in mind, allowing customers to easily navigate and manage their security systems without any technical difficulties.

Pros and Cons:

  • Pros:
    • Reliable and comprehensive security services
    • Excellent customer support
    • State-of-the-art technology and equipment
    • Hassle-free installation process
    • 24/7 professional monitoring
    • User-friendly mobile app with remote access
    • Flexible contract terms
    • Reputable and trustworthy
    • Additional features and integrations
    • Intuitive user experience and interface
  • Cons:
    • Higher pricing compared to some competitors
    • Early termination fees for cancellations

Conclusion and Recommendation: ADT Security Services is a highly recommended choice for those seeking reliable and comprehensive home security solutions. With their excellent customer support, state-of-the-art technology, and reputation for trustworthiness, ADT provides peace of mind and protection for millions of customers across the country.

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ADT Security Services contacts

Phone numbers

+1 (800) 884-4226 +1 (800) 521-1734 More phone numbers

Website

www.adt.com

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