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ADT Security Services Customer Service



1501 Yamato Road
Boca Raton
United States - 33431-4438

Customer Support Phone Numbers

+1 800 884 4226(Residential, Sales) 3 0
+1 800 521 1734(Residential, Customer Service) 3 0
+1 888 244 4505(Business, Sales) 2 0
+1 800 515 2216(Business, Customer Service) 1 0
+1 877 801 7387(Health & Senior Safety, Sales) 1 0
+1 800 658 7134(Health & Senior Safety, Customer Service) 1 0

ADT Security Services Complaints & Reviews

ADT Security Services / incomplete pulse home automation package

AJ Atlanta on Feb 4, 2019

ADT vendor Safe Street USA installed the Pulse Home Automation upgrade on June 12, 2018. However, the technician Stephen Hanios did not have the right parts to complete installation. I have been billed since June 2018 to present for the home automation package that is still presently...

ADT Security Services / adt security

annettepigg on Jan 30, 2019

My parents passed away and was in process of remodeling house for my son. got ADT service in my name during the remodeling process. as soon as my son moved in we changed the account into his name . i made payment up to that day now for some reason i can not make ADT understand that i am...

ADT Security Services / cancellation services

Simha4 on Jan 29, 2019

My sister got ADT security services sometime in early 2016 after having had Protection 1 for over a decade and then removing it for several reasons one of them being poor customer service. Late 2016 my sister was not keeping well, so we had to move her to our home nearby and since then she...

ADT Security Services / adt sells outdated equipment and jeopardizes patient/staff safety and compliance

Spectrum Health Systems on Jan 28, 2019

Senior Executives at reputable companies welcome customer feedback and use this information to: 1. Improve the quality of their products and services 2. Improve the underlying people, process and technology 3. Strengthen the partnership with the customer by becoming a trusted advisor 4. Make...

ADT Security Services / main board

Tonya Barnes on Jan 26, 2019

When I had system installed the technician stated the board needed to be in my bedroom, I wanted it placed downstairs, he stated that wasn't ideal. Fast forward to today and I'm dealing with the having to set and under everyime one of my house members leave or come in, I wanted this system...

ADT Security Services / charging my account even though services cancelled

JenBC55 on Jan 13, 2019

I cancelled my service October 5th, 2018. My last payment should have been October 7th, 2018 as per ADT. Now in January 2019 they are still charging me. I called them to resolve this twice. They confirmed with me after my last phone call that they would issue a refund that would take up to...

ADT Security Services / adt equipment & customer service

ShannonMT on Jan 4, 2019

I received and was able to speak with the person from number 904-527-7408 today (9/5/18). She stated that the equipment was not ‘ADT's' equipment. She stated that since it was through an ‘authorized dealer' the previous owner ‘owns' the equipment and so it went with the house when it wa...

ADT Security Services / visa card promised

Taxladyx on Dec 28, 2018

I am a survivor...I called and was told a less amount than what was billed. When the installer came I was promised the visa card for $100 I never received it in the mail. I know nothing of this system and the installer installed a larger system than I was sold. The conversation i...

ADT Security Services / being charged for monitoring that my mother never wanted

Mary.Christina.P on Dec 18, 2018

Can I please get some assistance from someone at adt? My mom is being charged for monitoring that she never wanted. She called the company and asked why she was being billed. I have also called and emailed but have had no resolution. I checked her mail last night and her bill totalled $270...

ADT Security Services / adt & their "authorized dealer"

McMitchell on Dec 7, 2018

An ADT "authorized dealer" contacted my 90 year old mother with his speil about changing her current contract with another security company. She agreed to change to ADT because it would cost less (it was actually $1 and change higher). She would get new equipment which it wasn't, it was an...

ADT Security Services / Unprofessional service, service not provided

Roman Vorotynskiy on Nov 3, 2018

ATD Security Services Canada To whom it may concern We had a break-in in our pharmacy located at 193 College St in Toronto on Sunday October 28th at 7:24 am. ADT alerted us to the fact that the alarm had been triggered and I requested the police be called due to the fact that our place of...

ADT Security Services / false advertising / not disclosing 299.00 activation fee

Eddie Kreder on Oct 23, 2018

I contacted ADT a couple of weeks ago to have a system installed in my home. I was a previous customer so I was familiar with their company. I was told that I would have to pay 105.00 down to set up an apt and that I would get a little over 2, 000.00 dollars in equipment credit, along with...

ADT Security Services / home service

Sheri Hill on Sep 12, 2018

Upon moving to Casa Grande I signed up for ADT Security for our home. I called last week to upgrade with two inside cameras and one outside. The corporate technician informed me he had not seen any of our equipment before. I made three calls and found out that ADT contracted with Safe...

ADT Security Services / consumer products - security system installation

mikeinMd on Sep 12, 2018

Horrible - I had a broken ankle so I could not see what "Caleb" from ADT was doing. Every door/window was done VERY SLOPPY. DId not clean latex from the old security system. Did not take all old security sensors off. Put new sensors where ever was the least amount of work for him - no...

ADT Security Services / billing/charges

Aundraya Smith on Sep 11, 2018

Last year we were victims of a bad break in! Of course I'm the panic of things & Comcast not being wired on our side of the street, I contacted ADT. Like other complaints I read was sold on the features and the initial price quoted. We add an additional 4 cameras which we knew would be an...

ADT Security Services / damages done to my home, ceiling & ceiling fan

Hasan1975th on Aug 27, 2018

I've a valid complaint with ADT Security Sales/Sevices. About a woman ago a sales person shows up at our door asking did anyone tell us that we qualify for this magnificent security package with all the bells and whistles, at our home closing! We were sold a top of the line state of the...

ADT Security Services / customer service is very bad for certain representatives

David1621 on Aug 24, 2018

I had ADT service for several years. On Aug 24, 2018 I sold my house so I called to cancel the service. A lady answered my first call and said the cancellation is handled by Transfer Dept. so she transfered me to there. The gentleman answered the call said a lot but none of them on the...

ADT Security Services / their security system customer service. illegal collections

Diedra Sharpe on Aug 17, 2018

I was told that adt might be good, but I was wrong.. The complete system could not be installed.. Buy the time I found out that I would not have video, only a bell that chimes when my door opens.. The company came out and admitted that they couldn't install the service.. But is now all...

ADT Security Services / fraud

Eveylyn on Aug 16, 2018

On August 6, 2018 my husband and I called on a flyer that we received from ADT. The flyer stated that for a one time fee of $99.00 we could have a system installed with monthly payments of $27.99 per month. We called to have the security system installed. We made it clear that we were NOT...

ADT Security Services / authorized dealer

kmrad on Aug 15, 2018

My husband and I just bought our first home in Albuquerque, New Mexico. Yesterday at 9pm last night, a man rang our doorbell and claimed he worked for ADT and was pushing us to purchase a new home protection plan. He would not give us a card with his information and did not present us with...