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ADT Security Services Customer Care Service


1501 Yamato Road
Boca Raton
United States - 33431-4438

Customer Support Phone Numbers

+1 800 280 6946(North America) 3 3
+27 860 100 911(South Africa) 2 1
Work days:

ADT Security Services Complaints & Reviews

ADT Security Services / repair & installation

cmsavoie on Dec 27, 2017
10/19/2017 I requested a repair man to repair one door contact in my home. I also asked for a new door contact to be installed in my new garage addition. I was told the total would be $247.50. On the date of repair two men showed up at the same time. One determined he did not need to be...

ADT Security Services / unethical behavior of installer - scamming product - overcharging-wrong billing

drvrit on Nov 29, 2017
On November 16, 2017 we had a system installed in our house. The installer Geoffrey VanDyne was not from ADT but "protect your home". In the first place, we wanted the system installed by ADT not another company. Why was this company sent to our house? I did not sign up for Protect your...

ADT Security Services / pulse cameras

smsunder on Nov 28, 2017
I travel for business and wanted to ensure my family and home are safe and secure and since we have been an ADT customer for 20 years we went with the Pulse system with external cameras. Well, what we learned after the fact is the cameras have a 3 minute delay in the next video due to the...

ADT Security Services / billing of adt and defenders

MilesAC on Nov 16, 2017
My husband and I been adt customers since 2013. This year we moved to a new home. We moved our services to a new home and purchased more equipment when installer came. We were supposed to be charged 1200 for equipment and 50 every month for services. We paid $107 installation fee but were...

ADT Security Services / customer service reps are not familiar with the adt products

Ann Marie McMahon on Oct 16, 2017
I dealt with four technicians over the past month and all of them were ineffective, inefficient and unfamiliar with your products. I originally called to ask how I might quiet the beeping that occurred every 4 hours and then chirped every few minutes if I didn’t disarm the system. I knew...

ADT Security Services / security alarm system and monitoring

Mu Se on Sep 30, 2017
We just moved into a new house two months ago, and ADT was our choice of security service, which we had 12 years of prior pleasant experience with. The first appointment for service installation was about removing existing equipment and replacing them with ADT equipment. A younger guy came...

ADT Security Services / alarm system/monitoring

Lori Losch on Sep 18, 2017
A few years ago we had ADT install our home alarm system. To do so, we had to sign a 3 year contract, which is understandable. However, the service was terrible. The system never did really work (one of the zones had to be redone 3 times and still proceeded to give false alarms.) We had...

ADT Security Services / replacing carbon monoxide detector

Shirley Toms on Sep 18, 2017
My ADT alarm was sounding in the afternoon and the message read, Carbon Monoxide detector. ADT was on the phone within minutes. The person on the phone said they did not understand why I was receiving the message because my account did not show I had carbon monoxide detection installed. I asked...

ADT Security Services / Unauthorized changes to contract and billing.

Diane Milner on Sep 7, 2017
Quoted one monthly fee of $37.99 for wireless system for 24 months, monthly paper bill. Get quarterly bill from them for $177 @ $52.99 fee for 36 months. I had to call to get a copy of my contract as I did not have one when installed. Someone signed my name and initials and changed info...

ADT Security Services / unable to cancel

johanna1224 on Aug 16, 2017
I have called ADT numerous times in attempt to cancel my service. The first time I called, they told me I was under a 3 year contract. Thus, I waited until the end of the 3 years and tried cancelling again. They would not let me do so over the phone. They told me to fax my request. I...

ADT / security — changed billing, accused me... called my insurance co and cancelled me.

Bodacious on Jul 24, 2017
April 2017: I was called in the evening accusing me of owing an amount that I knew to be incorrect.(The billing service switched me to quarterly and they wanted the whole quarterly payment now. I had been paying monthly for about four years.) I was totally taken aback by the demand and I...

ADT Security Services / customer service and long term trick

D*W on Jul 12, 2017
I have been an ADT customer since 2004. I sold my house and moved in Dec 2015. As soon as my house was on the market, ADT was calling me asking where was I moving and talking about moving my service. I moved my services, but was NOT aware that I was also signing a NEW 3 year commitment...

ADT Security Services / complaint adt service

Ying Chen on Jun 8, 2017
I been helping my friend paying adt service for one year. Cuz she has adt account for two years and I move in. She want cancel adt account but she can't pay cancellation fee for 900. So I took over her account which only one year remained on her account. Today I called to let adt know that...

ADT Security Services / poor customers service, lack of support and problems cancelling service.

Dsf360 on May 3, 2017
This company is really a joke! Poor management, poor service and you should run away. Look around online and you will find this is a common theme for ADT. I'm joining the masses of unhappy customers. We were with ADT for 7 years and I wish we had never signed up in the first place. Poor...

ADT Security Services / adt unauthorized credit charges

Mark M1 on Apr 25, 2017
I spoke with a customer rep at ADT on or about Feb 3, 2017 the reason for my call was about the special promo for $27.99 ad that was running. I explained to the rep that I was wanted to get a system for my 76 year old mothers house because she lived alone. The rep kept offering all these...

ADT Security Services / unauthorized credit card charges

Doris Howard on Mar 17, 2017
called to inquire about home security system special of $27.99 and schedule appt. for someone to come out and explain details. They gave me a date and asked what credit card I would be using. Did not realize they would be charging my account without even coming out or if I would be getting...

ADT Security Services / secure your contractor not completing job

Freda de Swardt on Mar 8, 2017
Hennie from secure you have taken his money and does not come out to fix some issues we are having. When we call him, he either dont pick up, make an appointment and dont pitch as agreed upon or lie to us. We have had enough. If hennie does not fix the issue within the next week we will...

ADT Security Services / customer service and contracts

Steven Cole on Mar 1, 2017
I have been an adt customer for 11years and 3 months without an issue and had some late payments phone calls and email in the past few months which got quite irritating as I made multiple efforts to pay, I felt hassled by the billing the department to the point of deciding your company...

ADT Security Services / unable to cancel service

Kevin Connelly on Feb 27, 2017
After nearly 20 years with adt security services I called to cancel the service. I was informed that I needed the code provide at installation to cancel the service over the phone. Adt promised to send the code in the mail three times so I could cancel the service. I am still waiting to...

ADT Security Services / unprofessional-liars-fraud

Ali R Liaquat on Jan 24, 2017
So I called ADT thought they are biggest security company, they agreed to me on pricing and offers, next day ADT tech came in she rip off all my existing equipment I specifically asked her again and again are you going to offer me same deal she always said yes and took my panle off hook...

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