Latest Reviews and Complaints
ADT service after installation
I have a small home but a pretty robust system. I pay automatically every month - so a timely customer with alarm, fire and CO coverage. I have been having issues for the past 6 weeks with my system and I can't get a human being to speak with, just robots. The customer service is deplorable. It will be VERY costly for me to change providers but one more issue and I'm gone. Not that the company will care or even notice. I don't think anyone works there, except sales and installers. Once they get your money, they disappear. If you are looking for in home security, do NOT go with ADT. I regret it.
Recommendation: Go with another provider!!!! Signed very disappointed and angry homeowner.
Home security system
3/13/26 ADT technician visited ($327.50 charged on 3/27/26 and 4/10/26 $100 charge for new battery) as keypad said "Fault in system". Visit achieved nothing--incorrectly told to buy a cable to reconnect landline and ADT could then communicate with our cell phones--should we have a smoke alarm event. This turned out to be incorrect information. The visit and...
Read full complaint23 ADT Security Services Reviews
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Months of Confusion and Unanswered Questions
As an ADT Home Security customer for nearly two years, I wanted to share my personal experience in hopes that it helps others understand what I’ve encountered.
I entered into two separate five-year agreements with ADT Home Security: one for my home security monitoring service and a separate retail installment agreement for my home security equipment. At this time, both agreements still have nearly three years remaining on their original terms.
About a year ago, I filed my active Chapter 13 bankruptcy. Approximately six months ago, the outstanding balance for my home security equipment was added to my Chapter 13 case, and ADT was listed as an unsecured creditor for that equipment balance. My understanding is that ADT received notice of my Chapter 13 bankruptcy, and I have never been told otherwise.
From that point forward, my experience has been that the billing and collection efforts related to the equipment balance have never stopped. From the time ADT was added as an unsecured creditor through today, I continue to receive bills, invoices, and other communications regarding the equipment balance while trying to understand how that balance is being handled.
From the beginning, I made it clear that I wanted to continue my ADT Home Security monitoring service. That has never been the issue for me. Throughout this entire process, my monitoring payments have remained current.
Over the following months, I repeatedly received communications stating that ADT’s bankruptcy department was reviewing my account. I documented everything and continued asking questions because I genuinely wanted to understand what was happening.
During those communications, ADT’s attorney identified that there were two separate contracts at issue: a service contract for monitoring and a separate retail installment contract for the equipment. That confirmed my understanding of how my account had been established and reinforced why my questions continued to focus on the equipment balance.
During this same period, I lost access to my ADT mobile app and my online ADT billing portal. No one explained why those services became unavailable, which only added to my confusion as I tried to understand the status of my account.
After months of communication, I was eventually told that the reason ADT did not dispute my Chapter 13 bankruptcy was because my account was current when the bankruptcy was filed. From my perspective, that explanation raised even more questions because there was still an outstanding equipment balance of nearly $3,000 prior to the filing of my chapter 13 case. I continued asking questions because I wanted to understand the basis for what I was being told, but my questions were have not been answered.
As the discussions continued, I was presented with a proposal that, as I understood it, would waive the remaining equipment balance if I agreed to enter into a new 60-month monitoring agreement, however, I was not shown the new 60-month contract when the agreement was offered. My understanding was that this new agreement would have to be entered into outside of my active Chapter 13 bankruptcy plan. From my perspective, this was difficult to understand because I already have an existing five-year monitoring agreement with nearly three years remaining. Before considering that proposal, I wanted the opportunity to review the actual agreement, not simply a summary of it.
Several weeks have now passed, and despite requesting the proposed agreement for review, I still have not received the actual new proposed 60-month monitoring contract.
Around this same time, ADT stopped automatically drafting my monthly monitoring payment from my bank account. Because I wanted to keep my monitoring service current, I manually submitted the payment myself. Despite doing so, I later received another notice stating that my account was more than four months past due and warning of a possible interruption of monitored security service. This is especially confusing because my monitoring payments have remained current throughout this process, and I have consistently communicated my desire to continue my monitoring service.
Looking back over the past several months, what has been most frustrating has not simply been the account itself. It has been the overall customer experience. I have documented everything, asked respectful questions, and genuinely tried to understand what was happening. Instead, I often feel like I am piecing together information from emails, billing notices, account access issues, and ongoing communications while continuing to seek answers to the same questions, yet my questions remain unanswered.
My hope in sharing my experience is to provide other consumers with insight into what I have experienced and to encourage anyone facing a similar situation to document everything, keep copies of all communications, and ask questions until they understand what is happening with their account.
Recommendation: Document Everything!
Liars and fhiefs
Tiffany, I just responded to your companies response to the BBB complaint. You people are almost funny., We have a much better chance to come to a resolution if: 1) You are responsive and don't waste anymore of my time. 2) Quite trying to sweep it under the rug. Every time you do I will escalate my concern. 3) do not treat me like you treat many of your...
Read full reviewDo not get adt sercurity services
We had our car broken into when it was parked in our driveway and the camera picked up absolutely nothing! I called several times and I know there are thousands of notes; however, nothing has been fixed. This past sunday my car was hit while parked out front of my house and the doorbell camera did not pick it up at all. Again, I called about this and wa...
Read full reviewNever trust adt
When the ADT representative came to my house to sell me the security package, I was told that since I'm a military service veteran, that I would not have to pay an installation charge. That was a bold faced LIE. Once the tech had installed all hardware and he and I were going over what I owed, I saw a section that charges me hundreds of dollars for the...
Read full reviewBureaucratic theft
First, I have Blue By ADT (previously LifeShield apparently). I've never had an issue with the monitorting service. Always courteous and prompt. On 06/24/2025, that promptness really showed when I got a call from ADT that they'd received a fire alarm from my residence. In short, Inside was a totally loss, house had to be gutted. I called ADT the next day or...
Read full reviewBeware
Not sure how any of these people sleep at night. Deceptive practices, no transparency. Unclear explanation of the contract provided by 20-year employees who obviously lack the training to explain the service, contract and termination fee. Basically, I was charged 700 dollars to end the contract. A billionaire company with billionaire [censored] who have...
Read full reviewBeware of tele-sales
Beware of ADT tele-sales. In our opinon, it feels like bait and switch. We were sold a home security package and monthly monitoring. The saleswoman offered us free equipment and a low monthly monitoring cost. We gave her a credit card and scheduled an install date. A week before we were to go live, bottom line is suddenly the equipment cost was now $1000...
Read full reviewTerrible
We have only had this equipment for less than 5 months. Needed it moved. had to pay and have the equipment taken down but then ADT would not. ship the equipment to the new location. Once at the new location we set up service over a week in advance. They called the day before and said they needed to reschedule, whoever took the information from the next...
Read full review and 1 commentTerrible customer service. Service cancellation
Have had service since 2009, need repair, instead they installed new equipment and charged me for upgrade. I tried to cancel for 2 hours, Per FTC have 3 day to do so. Did on second day. Account 69760580. cancellation number questionable 26333544. Website useless, as is customer service. I was told they will not remove equipment. I have canceled future payments as I do not have a contract.
Terrible company
I have had this company since I moved to Florida in 2019. I had nothing but problems with their lousy equipment. Last year I went several months without service because they wanted to charge a fee for equipment repair. I said cancel it, then we continued to fight about the monthly fee I refused to pay because I was without service. I then received a call...
Read full reviewBeware of ADT
I’ve been a loyal ADT customer for almost 33 years. I recently moved into a new home and called to cancel monitoring at my old house. I was told the new system for my new home would be free. Well, “free” turned into over $2,000 worth of equipment I didn’t ask for or need because the tech added things on his own. When I called customer service to have some...
Read full reviewThiefs!!
I was living in a 3-bedroom home when I became disabled and had to move into an assisted living facility. I contacted ADT to cancel my service, explaining my situation. They told me I was only 2 years into a 5-year contract and that I owed $1,942. I explained I couldn’t afford that and asked why I should pay for a service I could no longer use. They showed...
Read full reviewADT Service Tech
I've given a three star simply because I'm overall pleased with ADT products and services. However, I was, indeed, very surprised today, 29 July 2025, with a technician, Damian, who came to my home to replace a security panel. It was a follow-up appointment to replace an IQ Panel Gen 2, which has been historically highly problematic. I was at the VA at the...
Customer service lies
I moved out of state, still had time on my contract. I called to settle up, and was told that I could take a new contract and have my old balance written off. I have monitored the account and weekly I reached out to ask when the balance would be removed. They say each time, 30 days. Now they have charged the balance (over $500) to my credit card. I have...
Read full reviewADT deserves zero stars
ADT is not meeting its expectations as a business, nor is it the stellar performing security system I agreed to. I lost my son in 2020. I had just got approved for a home loan. I have never been able to purchase my own home. At the time, my 19 year old daughter was pregant, with a new baby on the way. I had to buy a home to accommodate their needs, to make...
Read full reviewcustomer service
my name is Michelle Flynn please read the notes about my complaint starting back from 10/21/2024. I was accepting offers made to keep me as a customer and each time agents lied to me. As of today, I have cancelled my account with the promise of a billing agent effective immediately. To then find out it does not take effect until 12/2924 because I have to give 30 days' notice. When agent after agent assured me, they are waiving the service call fee of $170, credit my account for the last month and I would not be charged or money taken out of my account for 11/14/24 auto pay. I was told I would be given free of charge a new doorbell to be transferred to next agent who is charging me $354.00. Since 10/21/24 over 15 hours on the phone or with a tech either virtual or in person. Still no resolution.
Recommendation: Find a more reliable company that actually carries out what was promised.
Unnecessary bill!!
My name is Jean Harden. I live at 19 Foxtrot Drive, Parkton NC 28371. I am contacting you because I am at my wits end with your company. Back last year I received a box from your company. I thought it was burglar alarm of some type. I opened the box and it was some type of medical alert. I did not even take it out of the box. I called your company and...
Read full reviewADT does everything to prevent you from canceling and will not provide you a written balance of proof to do payoff!
In 2022, I entered into a contract with ADT Blue for their services, expecting to receive a wireless video doorbell system as part of the installation package. However, I received a wired system instead. Upon informing ADT Blue that I lacked the necessary wiring for installation, I was told they currently didn't offer a wireless system but assured me one would be available soon. Despite numerous promises, a wireless system was never provided.
After a year of unfulfilled assurances, I opted to switch to another company. This new provider not only took care of the installation but also supplied two video doorbells and a $1000 gift card to settle the remaining balance with ADT Blue.
In September 2023, I attempted to cancel my ADT Blue services, encountering difficulties in obtaining a final bill for review and payment. In December, I was informed my balance was $950 and proceeded to pay using the $1000 gift card. However, an account manager later revealed the actual balance was $1,033, including taxes, and without prior consent, they had used the gift card to cover my January bill of $49.
Despite the payment, my card balance only decreased to $951. Subsequent inquiries this month indicated my balance was now $922, indicating a mere $29 reduction after the $49 payment. I raised my concerns with the account manager, emphasizing the lack of transparency regarding taxes and asserting that I cannot be expected to pay an incomplete bill, deeming it fraudulent activity.
I simply want to cancel my contract and move on! ADT Blue wants to eliminate that ability with numerous loopholes and it should be exposed
Recommendation: Run and avoid their services...
I am currently going through a similar situation with them, over three months and they will not cancel my services.
20 year customer fed up
I've been a loyal customer with ADT for more than 20 years up The customer service as well as the equipment has gone down tremendously wireless products do not hold connections repeated attempts to repair them have failed constantly over the last six to seven months I've spoken with multiple so called senior technicians to no avail ready to switch services
Recommendation: Read your contract very carefully there's an introductory pricing
Third false alarm followed by poor service
The fire department arrived. They determined there is a problem with the alarm system and we were told to call the alarm company. After spending hours on the phone they schedule a virtual service appointment That appointment starts a question about the installation and what we have for equipment. I realize this individual doesn't have any information about our account and the call isn't solving anything. They finally schedule a service call for a week after the false alarm. What happens if there is a false alarm while we are away?
Recommendation: there has to be a better alarm company out there
641 ADT Security Services Complaints
Receiving bills for services after cancellation for almost 9 months
We had a security system initially through Alder. At the end of July 2025 our Alder equipment needed new batteries and maintenance. When we called, we were told that ADT bought Alder. In August, ADT Tech came to see our system said we needed a new system, we would have to renew with ADT and pay through October 2025. We paid but canceled by October.
Read full complaintADT Pulse
ISSUE: New unwanted computer emails from ADT and removed user-controls starting Dec 8th 2025. As one example: I got 17 computer emails from ADT in a single day! $ In desperation 2-26-25 I sent the following to ADT: $ I pay for a service which has been severely compromised by the product company themselves, namely ADT/ADT PULSE. Dec 8th 2025 ADT released a...
ADT Home Security
When service was established the equipment and install was to be set up on the Flexible Finance program - it was not. I have made repeated calls to ADT to resolve. I was advised it would be corrected - but it has not been corrected. During one of my calls I informed the representative I was receiving collection calls - to which I was told to ignore the...
Read full complaintIs ADT Security Services Legit?
ADT Security Services earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ADT Security Services. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ADT Security Services has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Adt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Adt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Adt.com you are considering visiting, which is associated with ADT Security Services, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a adt.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
The domain associated with ADT Security Services is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
ADT Security Services website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While ADT Security Services has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 641 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to ADT Security Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Regional service manager
On January 7th during a phone call I was promised by my Regional Manager if I signed on with ADT, he would submit an order for additional equipment. That never happened. He also promised a rider to change contract length from 36 months to 12 month, neither has happen. On February 11 I contacted ADT to cancel my account, that's when I found out about 36 month contract.
Read full complaintADT Blue
I called in to make payment arrangements due to work injury and recovery time unpaid. They told me if I upgraded to the new system I would receive 3 months complimentary monitoring fees. When I called in to remind them that this month was complimentary to make sure my account would not be debited because I did not have my work income which was important a...
Read full complaintService cancellation
Over the past three months, I have been attempting to cancel account #404921098 and pay final charges including equipment removal. Repeated promises to send me an invoice and to discontinue service has never been provided after promises from relocation and customer service chat messages. My home is being sold. I cannot leave with equipment in place and...
Read full complaintCustomer service after being switched from Alder to ADT
I've been an Alder customer for several years. In July 2024, I received an email from ADT (not Alder) stating that my account had been switched to ADT, and that I should no longer call Alder regarding my account or any technical issues. I had chosen Alder after research, and specifically did not choose ADT, so I was shocked when my account was moved to ADT...
Read full complaintAdded smoke alarm acct 402179335
We added a dining room and wanted to add a smoke detector in that room, and have it connected to our ADT system we purchased in 2005. I called on Aug 26 of 2025 and ordered one paid the $100 downpayment of the $227.40 bill. I paid the balance on 9/5 when the tech arrived. He was not able to get it SD connected to my current ADT system. He said a 2nd tech...
lied about cancellation after a death to keep charging
When my 81yr old sister-in-law passed on 11/3/2025, I called to cancel her ADT home security service. She had been a customer for over 20 years. The agent (Kristy, Christy?) who I believe was with the billing dept, was very smooth and personable, expressing condolences throughout the conversation while twice offering to reduce the monthly rates. I clearly...
Read full complaint and 1 commentDeceptive practice during contract signing; will lie and take your money
Completely unreliable and shady company. Will lie about your system's capability to get a signature, then not reply once they get money. They overcharged for promised functionality that doesn't exist, quietly signed me up for a multi-year contract I didn't agree to, then promptly ignored me. Don't bother with contacting the email address in the reply to...
Read full complaint and 1 commentADT+ home monitoring - new installation charge
I am writing to express my concern and frustration regarding an erroneous $99 service charge that continues to appear on my ADT account.
Shortly after the system was installed at my new property on September 22, the garage overhead sensor began triggering intermittently. I called ADT Customer Service on September 24 to report the issue, and a service appointment was scheduled for September 27.
When the technician arrived, he informed me that there would be a $99 service fee. I explained that this was a brand-new installation, the issue was clearly related to installation, and that it should be covered under the 90-day warranty. The technician initially refused to proceed, but later returned and said the fee would be waived. He then relocated the garage overhead sensor, and the issue appears to be resolved.
Despite this, I continue to receive text messages stating that I have an outstanding balance of $99 that may be sent to collections. Additionally, I receive weekly emails asking me to sign a document regarding the same charge.
I contacted ADT Customer Service previously, and I was told the charge had been reversed and that I should ignore the texts and emails. However, the notices have continued. As a loyal ADT customer for more than 20 years who has never missed a payment, I am extremely disappointed that this installation-related charge has not been properly removed from my account. This ongoing issue is unacceptable, and it reflects poorly on ADT’s service and internal coordination.
I am seriously reconsidering my service with ADT if this matter is not resolved promptly. I hope you can escalate this and ensure the $99 charge is fully removed from my account and that all related notifications stop immediately.
Claimed loss: $99
Desired outcome: To reverse this charge
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Customer service billing account management
This company has the WORST customer service of any company I have ever dealt with. We have been customers for less than 2 months. I have logged over 36 hours on the phone trying to get equipment working ,an overcharge .Supposedly Ira a manager gave me the credit back on my account in the amount of 343.05$.the first day the lady in billing could see the...
Read full complaintIncomplete ADT+ security system upgrade (order # 371933937 for 2136 Highland Ridge drive, Phoenix Md 21131)
Critical Deadline and Prior Notification: Both the installing technician and their supervising manager were explicitly informed that I would be out of the home starting on November 6, 2025, and that all work must be completed prior to that date. My last direct request to the technician to complete the outstanding issues was made on October 30, yet no...
Monitoring service
About two months ago, I received a notification from ADT that my monthly service fee would increase. I immediately notified ADT by phone and informed them that I no longer wanted the service. I was placed on hold, for a long time, so I hung up. I contacted American Express to cancel my automatic payment. I later received a bill. When I contacted ADT again...
Read full complaintTrying to inform ADT that I am selling my house and need to cancel my service.
After my experience with the Jada I will be looking for another security service and if one is not available, I will just go without one. I have been a customer for many years and I trying to inform you that I am selling my house and needed to cancel my service on 17 Oct 2025. Although Justine was able to validate me, which was a concern because she had my...
Read full complaintRefund not received
See the photos for the complaint. This is a problem since August this year. Was told absolutely no charge for coming out and replacing the nest camera that stopped working Was told to pay the $63.13 and call once it posted for a refund. Now have been advised will not receive refund and whoever told me at the time of appointment was wrong. This is definitely...
Security service
I no longer have a landline and wish to know if there is an option available that would allow me to continue service and the cost of such if available.
I have called twice and was told I was being forwarded tp a representative and the line went dead both times. Also, the website had been changed and I was unable to log in. Thought I needed to reset my password and tried to do so. was given the message that a link would be sent to my email that would allow me to do so but never received it.
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I no longer have a land line and I tried to contact ADT as to any option they may have so I could continue my security service and the cost if such service was available. called twice and was told by their "AI" answering service that I was being transferred to an agent. Line went dead both time and never got to talk to an agent. They also have a new website and I could not access my account on it like I did on the old site. Thought I had to resent password. Asked to do so. Got a message that a link allowing me to do so would be sent to my email address. I never received tt. Very sorry customer service so far!
Cancel service not under contract
When trying to cancel they will offer less money monthly. OK but in the beginning, I just wanted to cancel the whole thing as I can't afford it anymore. This means nothing to them as the cost to cancel was 20.00 extra becasue I did not give them a 30-day notice. Now I have to stay on the phone for an hour keep saying NO and they won't let you go to cancel. You get forced to hang up or give in.
Claimed loss: 102.65
Desired outcome: refund
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ADT Security
I have had issues with ADT for several months now. Had a defective sensor, called, had ADT send a new sensor...wasn't even compatible with my system, would not install. The rep uninstalled the other sensor so I had a defective system. Called and cancelled everything other than life safety and they WENT UP ON MY BILL! WHAT THE HECK!?!?!? Less service for more $$$! No idea how these people stay in business
Read full complaintReplacing batteries
An ADT service tech came to my home on July 29, 2025 to REPLACE A BATTERY. He did not have a battery with him. He stated that he would return the following day with a battery. He returned on July 30 and replaced the battery. We expressed interest in upgrading cameras. He had 3 cameras in his truck, replaced our old ones with little to no instructions on how...
Read full complaintADT Security Services complaints: history and resolution overview
Out of all reported cases, 90 complaints (14%) have been marked as resolved, while 551 complaints (86%) remain unresolved. The most recent resolved complaint, Contract, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Most discussed complaints
fraud & criminal conspiracyRecent comments about ADT Security Services company
lied about cancellation after a death to keep charging
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