Latest Reviews and Complaints
ADT Security Services - Thiefs!!
I was living in a 3-bedroom home when I became disabled and had to move into an assisted living facility. I contacted ADT to cancel my service, explaining my situation. They told me I was only 2 years into a 5-year contract and that I owed $1,942. I explained I couldn’t afford that and asked why I should pay for a service I could no longer use. They showed no empathy or flexibility.
I removed my credit card from their online system, thinking that would prevent further charges. But last week, my disability check of $2,350 was deposited—and the very next day, ADT withdrew $1,942, causing my rent check to bounce.
I called my bank to dispute the charge. They said they’d send me forms, but it would take 10 days. I don’t have 10 days—I’m being evicted. I now have to move into a homeless shelter that offers no support for disabled individuals.
ADT’s actions have left me devastated. They ignored my disability, refused to work with me, and took money I needed to survive. I’m sharing this so others know what kind of company they’re dealing with.
ADT Security Services - Security Service
I no longer have a landline and wish to know if there is an option available that would allow me to continue service and the cost of such if available. I have called twice and was told I was being forwarded tp a representative and the line went dead both times. Also, the website had been changed and I was unable to log in. Thought I needed to reset my...
Read full complaint11 ADT Security Services Reviews
ADT Security Services’s earns a 1.6-star rating from 11 reviews and 624 complaints, showing that the majority of home and business owners are dissatisfied with security solutions.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
ADT Service Tech
I've given a three star simply because I'm overall pleased with ADT products and services. However, I was, indeed, very surprised today, 29 July 2025, with a technician, Damian, who came to my home to replace a security panel. It was a follow-up appointment to replace an IQ Panel Gen 2, which has been historically highly problematic. I was at the VA at the...
Customer service lies
I moved out of state, still had time on my contract. I called to settle up, and was told that I could take a new contract and have my old balance written off. I have monitored the account and weekly I reached out to ask when the balance would be removed. They say each time, 30 days. Now they have charged the balance (over $500) to my credit card. I have...
Read full reviewADT deserves zero stars
ADT is not meeting its expectations as a business, nor is it the stellar performing security system I agreed to. I lost my son in 2020. I had just got approved for a home loan. I have never been able to purchase my own home. At the time, my 19 year old daughter was pregant, with a new baby on the way. I had to buy a home to accommodate their needs, to make...
Read full reviewcustomer service
my name is Michelle Flynn please read the notes about my complaint starting back from 10/21/2024. I was accepting offers made to keep me as a customer and each time agents lied to me. As of today, I have cancelled my account with the promise of a billing agent effective immediately. To then find out it does not take effect until 12/2924 because I have to give 30 days' notice. When agent after agent assured me, they are waiving the service call fee of $170, credit my account for the last month and I would not be charged or money taken out of my account for 11/14/24 auto pay. I was told I would be given free of charge a new doorbell to be transferred to next agent who is charging me $354.00. Since 10/21/24 over 15 hours on the phone or with a tech either virtual or in person. Still no resolution.
Recommendation: Find a more reliable company that actually carries out what was promised.
Unnecessary bill!!
My name is Jean Harden. I live at 19 Foxtrot Drive, Parkton NC 28371. I am contacting you because I am at my wits end with your company. Back last year I received a box from your company. I thought it was burglar alarm of some type. I opened the box and it was some type of medical alert. I did not even take it out of the box. I called your company and...
Read full reviewADT does everything to prevent you from canceling and will not provide you a written balance of proof to do payoff!
In 2022, I entered into a contract with ADT Blue for their services, expecting to receive a wireless video doorbell system as part of the installation package. However, I received a wired system instead. Upon informing ADT Blue that I lacked the necessary wiring for installation, I was told they currently didn't offer a wireless system but assured me one would be available soon. Despite numerous promises, a wireless system was never provided.
After a year of unfulfilled assurances, I opted to switch to another company. This new provider not only took care of the installation but also supplied two video doorbells and a $1000 gift card to settle the remaining balance with ADT Blue.
In September 2023, I attempted to cancel my ADT Blue services, encountering difficulties in obtaining a final bill for review and payment. In December, I was informed my balance was $950 and proceeded to pay using the $1000 gift card. However, an account manager later revealed the actual balance was $1,033, including taxes, and without prior consent, they had used the gift card to cover my January bill of $49.
Despite the payment, my card balance only decreased to $951. Subsequent inquiries this month indicated my balance was now $922, indicating a mere $29 reduction after the $49 payment. I raised my concerns with the account manager, emphasizing the lack of transparency regarding taxes and asserting that I cannot be expected to pay an incomplete bill, deeming it fraudulent activity.
I simply want to cancel my contract and move on! ADT Blue wants to eliminate that ability with numerous loopholes and it should be exposed
Recommendation: Run and avoid their services...
I am currently going through a similar situation with them, over three months and they will not cancel my services.
20 year customer fed up
I've been a loyal customer with ADT for more than 20 years up The customer service as well as the equipment has gone down tremendously wireless products do not hold connections repeated attempts to repair them have failed constantly over the last six to seven months I've spoken with multiple so called senior technicians to no avail ready to switch services
Recommendation: Read your contract very carefully there's an introductory pricing
Third false alarm followed by poor service
The fire department arrived. They determined there is a problem with the alarm system and we were told to call the alarm company. After spending hours on the phone they schedule a virtual service appointment That appointment starts a question about the installation and what we have for equipment. I realize this individual doesn't have any information about our account and the call isn't solving anything. They finally schedule a service call for a week after the false alarm. What happens if there is a false alarm while we are away?
Recommendation: there has to be a better alarm company out there
Sad, angry employee
I called about an odd problem with my security panel. The first person to whom I spoke was very pleasant but difficult to understand through a clearly foreign accent from southeast Asia (no surprise since that seems to be call center ground zero). We were able to figure out the correct department to help me, and she promptly transferred me. So far, so good. The second person, clearly in the U.S., was apparently very unhappy with his job. He repeatedly cut me off when I explained the odd problem. It was clearly not on his radar, and he seemed to think I was just stupid, or maybe ignorant. Finally, I got him to listen to me, and he agreed that I needed a tech. He disappeared into silence with no explanation for so long I thought we were cut off. I spoke up, and there he was, just not explaining anything. When the schedule was complete, he just hung up, abruptly, with no closure. When I looked at my email he apparently had trouble, as he had scheduled, cancelled, and rescheduled an appointment in the space of 3 minutes. I wish ADT trained and paid their staff better, so customers would not have to deal with such poor service. I am looking at their corporate site to send a snail mail directly to "community relations" or something similar.
Recommendation: Find a company that has happy, competent employees.
Cannot cancel installation I never requested
I calked for an estimate but wasn’t sure what we needed. Rep made appt for someone to come here to recommend a system & give estimate. Day before the appt I got email about installation. I called immediately saying I didn’t want installation & was transferred to no fewer than 12 people. I wasted hours. No one could cancel. Finally a manager assured me it was cancelled. Today I got texts from 2 different people asking if I still wanted the installation. I chatted with an agent online who says I must cancel by calling SALES. No way. That’s how it started. I just want this cancelled permanently.
Recommendation: Do not call because no one listens to you.
624 ADT Security Services Complaints
Cancel service not under contract
When trying to cancel they will offer less money monthly. OK but in the beginning, I just wanted to cancel the whole thing as I can't afford it anymore. This means nothing to them as the cost to cancel was 20.00 extra becasue I did not give them a 30-day notice. Now I have to stay on the phone for an hour keep saying NO and they won't let you go to cancel. You get forced to hang up or give in.
Claimed loss: 102.65
Desired outcome: refund
Confidential Information Hidden: This section contains confidential information visible to verified ADT Security Services representatives only. If you are affiliated with ADT Security Services, please claim your business to access these details.
ADT Security
I have had issues with ADT for several months now. Had a defective sensor, called, had ADT send a new sensor...wasn't even compatible with my system, would not install. The rep uninstalled the other sensor so I had a defective system. Called and cancelled everything other than life safety and they WENT UP ON MY BILL! WHAT THE HECK!?!?!? Less service for more $$$! No idea how these people stay in business
Read full complaintReplacing batteries
An ADT service tech came to my home on July 29, 2025 to REPLACE A BATTERY. He did not have a battery with him. He stated that he would return the following day with a battery. He returned on July 30 and replaced the battery. We expressed interest in upgrading cameras. He had 3 cameras in his truck, replaced our old ones with little to no instructions on how...
Read full complaintIs ADT Security Services Legit?
ADT Security Services earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ADT Security Services. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
ADT Security Services has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Adt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Adt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Adt.com you are considering visiting, which is associated with ADT Security Services, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
A trust mark has been identified for a adt.com, but it is important to verify the trust mark and its source to ensure that it is legitimate. Ensure that the trust mark is genuine by clicking on it and verifying its authenticity through the issuing organization's website.
The domain associated with ADT Security Services is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
ADT Security Services website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While ADT Security Services has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 624 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to ADT Security Services. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
DVR
Our house was rubbed last September. We called ADT to help us improve the security. Your agent pushed us to activate existing out door cameras with a new DVR as we had forgotten the password for the existing DVR. This was a misrepresentation since cameras do not improve security, they are only good for after the fact when police can use them to catch a...
Read full complaintUnauthorized charge
On January 5th, 2025 ADT withdrew $504.59 from my checking account after I had removed EasyPay (automatic withdrawal of bill) on January 1st, 2025. When I called customer service on January 5th, 2025 I was told by a representative that the removal of my EasyPay did not go through until January 5th. On February 19th ADT withdrew $1173.86 from my checking...
Read full complaintADT service bad experience
I had the worst ADT experience today 1/07/25 with a technician arguing with me walking off on me on site. I usually don't write complaint but this technician Edward should not be servicing people home with an attitude like this. Firstly ADT customer team/rep/sales are not all on the same page. I was misguided with services /products I would be receiving, ex...
Read full complaint and 1 commentUnfair practice
When we were cutting back, we asked adt what they could do for us. The lady stated we could cancer the camera which brought the cost down, plus, I had to agree to a 1year contract. Which we did. Now, I found out that we can’t use our pulse anymore. We were never informed that pulse would be cancelled. We are a 1000 miles away from home and I have no control...
Read full complaintendless transfers and broken promises
I started with Affinity Soultions and ADT bought them out. 2 1/2 years now I have been with ADT. My complaint has been escalated starting with my call 10/21/2024. After several hours with tech support both on the phone and virtual I was told a tech would come out and no charges. The issue that the in-person tech said was not the doorbell but Spectrum as my...
Read full complaintADT security services
Predatory practice to senior citizens. When i moved back to FL and bought a house ADT shows up with a bunch of fast talking individuals . AARP should post a warning about them. Bait and switch they try to get you for large amounts at your closing. The 4 salespeople at my closing pressured me into signing a contract. they are in bed with the builders. Buyers do not sign anything with ADT at your closing. Damn near impossible to get out of the contract without buying it out.
Desired outcome: Let senior citizens on fixed incomes out of your predatory business
Confidential Information Hidden: This section contains confidential information visible to verified ADT Security Services representatives only. If you are affiliated with ADT Security Services, please claim your business to access these details.
Immediately contact ADT’s customer service or corporate office to file a formal complaint about the high-pressure sales tactics used during your closing. Mention that you felt coerced into signing the contract and demand options for terminating the contract without paying the buyout fee. If they refuse to resolve the issue, escalate by filing a complaint with consumer protection agencies, the Better Business Bureau, and AARP. Keep all documentation of the incident for potential legal action if necessary.
Security equipment
I canceled my ADT monitoring service months ago. For the past few weeks I have been getting FALSE alarms, mostly in the early AM. I am house-bound, can't drive, am 76 yo and 100% disabled. I have to take a sleeping aide and have great difficulty getting back to sleep once an alarm wakes me. It is a chore for me to get out of bed, to get to my panel and stop...
Read full complaint and 1 commentFraudulent service
Please know that a lawsuit is shortly behind these emails wherein your client will not accept or receive my phone call or complaint. My father is going on 80 years old with a heart condition and your representatives have completely taken adGentlemen: Quite a few months ago we were sold an ADT Security System by a company in town calling itself "Safe...
Read full complaint and 1 commentTwo months of not working properly and beeping at us
Our panel installed about 3 years ago has been worked on a couple of times for different issues re. not working properly. Inthe last 2 months it has been beeping on and off and I had no idea where the beeping was coming from... it was our panel. It was having issues connecting to our working order internet. Last night after a 25 minute wait to be...
Read full complaintMy request was that the quotation must be cheaper to save costs and the original quote the quotation amount should be cheaper as
DATE : 11 March 2024 Account : BOT 04730 1. Every time with load shedding the alarm went off, and with load shedding, the alarm could not be activated. 2. To solve this problem a quote was given to install a relay switch and stronger batteries to solve the problem mentioned 3. The original quotation was more or less R3467. This amount was too...
Read full complaintGoogle nest camera (outdoor) installation
On March 6, 2024, an outdoor security camera was installed at my home. The camera cord leading from the outside to the inside wall of the home was wired and stapled in a manner seemingly with no regard or respect for my home. The cord was stapled to the wall in a zig zag fashion (vertical/horizonal), returning to vertical position with stapling ending approximately 27 inches from floor. The cord from this point dangled loosely from the wall, dragging along the floor down to the plug-in with the power strip. Note, the installer performed this task without moving the television or tv stand; he basically worked around it. I had made myself available to this tech regarding moving furniture if need be. He was aware of this, as I had moved an accent table in the front room for him. This mishap in the master bedroom could have been avoided had he asked for help.
Claimed loss: Zero-dollar amount incurred. The aesthetic in appearance is awful and I would like for an installer to come to my home and redo the placement of the cord.
Desired outcome: Hopefully, the cord will be stapled down the wall vertically until it meets with the base board and stapled in place. This will undoubtably result in a professional and more unison appearance, as opposed to zig zag.
Confidential Information Hidden: This section contains confidential information visible to verified ADT Security Services representatives only. If you are affiliated with ADT Security Services, please claim your business to access these details.
Account cancellation
I called Adt customer service line multiple times to cancel my account. Each time I said I needed to cancel my account. They hung up on me. Hence the reason I had to call multiple times. And then use their chat function from their website. I was told I needed to call. I explained my frustration of being hung up on multiple times and the over one hour wait...
Read full complaintIncorrect security product misinformed and old product still being charged for
Prior to December 2023, I had Blue by ADT for 3 years with 3 years contract and was charged less than $40.00. There was a new promo that was going on I had spoke with a gentleman who helped me, he told me that told service with equipment was going to be around the same amount or close to it. As I told him I am on a budget and cannot afford anything...
Read full complaintADT service
I’m writing this in hopes that someone sees this. I don’t know what else to do. Hopefully someone had information or advice on what actions I should take. On April 2023, I got ADT + services for my home. I was put on a contract with $24.28 automatic payments for equipment installments and $35.85 for monitoring system. On July 2023 I received a phone...
Read full complaint109681059 Account number I was given #00136790
My name is Jacquelyn Borders Cell Phone 253.223.7136 Email: [protected]@yahoo.com Former Address 1334 Fones Road SE Unite 104, Olympia, WA 98501 Mailing Address after Cxl. Service with ADT. 2522 171st St. E. New Address as of October [protected] Brookside Drive, Royse city, TX 75189 My Complaint: I canceled my services with ADT in April over the...
Refusal to cancel my account, and continued fraudulent billing.
I have been receiving statements since December 2023 marked “Your payment is past due”, showing accumulating dues to ADT, and with threatening messages advising me to make payment arrangements to avoid “Disconnection of services”, “Applicable termination charges”, “Placement with a collection agency”, “Potential negative credit bureau reporting”, etc.. I...
Read full complaintADT discrimination and property damage installation
I want to file discrimination on the last tech that came to my house he talk to me like I was a dog yelling at me telling me he was not gonna service me or fix the damage the other tech did said ADT would have to send someone down and said he was not gonna replace the camera that not working after couple days ago of being installed first time customer my smoke sensor not working my house bout caught on fire that didn’t notify me
Or the protectors my hub two cameras not working the wiring all on my wall bailed up are in reach for my children to grab the wire and nails get serious hurt
Confidential Information Hidden: This section contains confidential information visible to verified ADT Security Services representatives only. If you are affiliated with ADT Security Services, please claim your business to access these details.
Overview of ADT Security Services complaint handling
Most discussed ADT Security Services complaints
ADT service bad experienceRecent comments about ADT Security Services company
ADT service bad experience
Defender USA
7 reviews
ADT Home Security Systems & Monitoring
7 reviews
Sunstates Security
15 reviews
Vector Security
18 reviews
Vivint
123 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.