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ADT Security Services Customer Care Service


1501 Yamato Road
Boca Raton
United States - 33431-4438

Customer Support Phone Numbers

+1 800 280 6946(North America) 3 2
+27 860 100 911(South Africa) 2 1
Work days:

ADT Security Services Complaints & Reviews

ADT Security Services / alarm system/monitoring

Lori Losch on Sep 18, 2017
A few years ago we had ADT install our home alarm system. To do so, we had to sign a 3 year contract, which is understandable. However, the service was terrible. The system never did really work (one of the zones had to be redone 3 times and still proceeded to give false alarms.) We had...

ADT Security Services / replacing carbon monoxide dector

Shirley Toms on Sep 18, 2017
My ADT alarm was sounding in the afternoon and the message read, Carbon Monoxide detector. ADT was on the phone within minutes. The person on the phone said they did not understand why I was receiving the message because my account did not show I had carbon monoxide detection installed. I asked...

ADT Security Services / Unauthorized changes to contract and billing.

Diane Milner on Sep 7, 2017
Quoted one monthly fee of $37.99 for wireless system for 24 months, monthly paper bill. Get quarterly bill from them for $177 @ $52.99 fee for 36 months. I had to call to get a copy of my contract as I did not have one when installed. Someone signed my name and initials and changed info...

ADT Security Services / unable to cancel

johanna1224 on Aug 16, 2017
I have called ADT numerous times in attempt to cancel my service. The first time I called, they told me I was under a 3 year contract. Thus, I waited until the end of the 3 years and tried cancelling again. They would not let me do so over the phone. They told me to fax my request. I...

ADT / security — changed billing, accused me... called my insurance co and cancelled me.

Bodacious on Jul 24, 2017
April 2017: I was called in the evening accusing me of owing an amount that I knew to be incorrect.(The billing service switched me to quarterly and they wanted the whole quarterly payment now. I had been paying monthly for about four years.) I was totally taken aback by the demand and I...

ADT Security Services / customer service and long term trick

D*W on Jul 12, 2017
I have been an ADT customer since 2004. I sold my house and moved in Dec 2015. As soon as my house was on the market, ADT was calling me asking where was I moving and talking about moving my service. I moved my services, but was NOT aware that I was also signing a NEW 3 year commitment...

ADT Security Services / complaint adt service

Ying Chen on Jun 8, 2017
I been helping my friend paying adt service for one year. Cuz she has adt account for two years and I move in. She want cancel adt account but she can't pay cancellation fee for 900. So I took over her account which only one year remained on her account. Today I called to let adt know that...

ADT Security Services / poor customers service, lack of support and problems cancelling service.

Dsf360 on May 3, 2017
This company is really a joke! Poor management, poor service and you should run away. Look around online and you will find this is a common theme for ADT. I'm joining the masses of unhappy customers. We were with ADT for 7 years and I wish we had never signed up in the first place. Poor...

ADT Security Services / adt unauthorized credit charges

Mark M1 on Apr 25, 2017
I spoke with a customer rep at ADT on or about Feb 3, 2017 the reason for my call was about the special promo for $27.99 ad that was running. I explained to the rep that I was wanted to get a system for my 76 year old mothers house because she lived alone. The rep kept offering all these...

ADT Security Services / unauthorized credit card charges

Doris Howard on Mar 17, 2017
called to inquire about home security system special of $27.99 and schedule appt. for someone to come out and explain details. They gave me a date and asked what credit card I would be using. Did not realize they would be charging my account without even coming out or if I would be getting...

ADT Security Services / secure your contractor not completing job

Freda de Swardt on Mar 8, 2017
Hennie from secure you have taken his money and does not come out to fix some issues we are having. When we call him, he either dont pick up, make an appointment and dont pitch as agreed upon or lie to us. We have had enough. If hennie does not fix the issue within the next week we will...

ADT Security Services / customer service and contracts

Steven Cole on Mar 1, 2017
I have been an adt customer for 11years and 3 months without an issue and had some late payments phone calls and email in the past few months which got quite irritating as I made multiple efforts to pay, I felt hassled by the billing the department to the point of deciding your company...

ADT Security Services / unable to cancel service

Kevin Connelly on Feb 27, 2017
After nearly 20 years with adt security services I called to cancel the service. I was informed that I needed the code provide at installation to cancel the service over the phone. Adt promised to send the code in the mail three times so I could cancel the service. I am still waiting to...

ADT Security Services / unprofessional-liars-fraud

Ali R Liaquat on Jan 24, 2017
So I called ADT thought they are biggest security company, they agreed to me on pricing and offers, next day ADT tech came in she rip off all my existing equipment I specifically asked her again and again are you going to offer me same deal she always said yes and took my panle off hook...

ADT Security Services / billed for a month after the request disconnect date.

Sunshine51 on Jan 13, 2017
January 5, 2017 I asked that my service be canceled after twenty seven years. I was advise that it would take thirty day to complete, there has to be a way to stop billing when requested. Charges are billed in full upon when installation not thirty day after, this is a rip off. Surely...

ADT Security Services / service

Angie Trevino on Dec 13, 2016
I installed ADT on June 8, 2016. I asked for the special landline connection for $27.99. When technician arrived, he advised that the keypad needed to be where the phone line was connect, which was with the Modem, in my master bedroom. I was not happy with that, and asked him not to...

ADT / home security

Johnl600 on Dec 3, 2016
In early 2015 we had adt come out and install a system in our home. We were oversold and told that we wouldn't be charged for some of the items. The installer put sensors on the very small windows above the shower that even a child couldn't fir through. Some of the sensors fell off and...

ADT Security Services Inc / equipment installed for security

Peiyun Liu on Nov 12, 2016
The equipment on the website was supposed to be in the 800 plus range installed but when the tech arrived he stated there would have to be an additional 400 dollars plus to cover additional equipment. Now ADT has charged 4 times that amount and there is no written contract for that amount...

ADT / equipment malfunction, false advertising

randuu on Oct 21, 2016
I've had ADT for two months. Sincé installation one of the motion sensors had problems. The same sensor has given a false alarm four times in a two month period without the alarm turned on. I contacted customer service about this issue and they have poor customer service, they have sent two...

ADT / cancellation fee

bfaith612 on Oct 17, 2016
ADT installed my one motion sensor in my one bedroom apartment in 2004 I had the service for 2 yrs. I called and cancelled the service because I moved. I paid my final bill and gave they a forwarding address and no one said anything about a cancellation fee. Now I find out that they charged me...

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