Vivint

When I moved out of the Greenacres, FL area in July 2023 Vivint customer service said I would need to pay the balance off on my contract - $700+ unless I transferred my service to where I was moving in High Springs, FL which I agreed to do.

A Vivint technician came to my new house to set up my service but was unable to do so because he could not find strong enough internet service in my area. I have Kinetic by Windstream but Vivint does not use them, they tried T-Mobile, AT&T and others. So because I tried to transfer, customer service said this prior contract fee would be waived.

The fee was not waived and I am still paying monthly for service I do not have and could not obtain. I have called them and written emails and no one will honor their own customer service assured me this contract fee would be waived.

As a prior 10+year customer of Vivint, this is very sad and I will not recommend to anyone I know in the future.

September 2023 I called vivint and explained I'm moving to a rent home until September 2024, the lady was very helpful and after put. me on hold and talk to her supervisor told me that vivint won't be charging from October, vivint will put my account on standby means I won't pay anything untill I moved to my new home in September 2024, just need to call and let vivint know that I'm moving to a new home. My contract will start on where has left. January 2024 I'm still getting build by vivint, I called several times around 5 times and talk with vivint customer support, spent hours on phone with vivint customer support and keep passing me on to different people all the time, the only thing I get explained that vivint will call me back to resolve this situation and wait and wait never get called back. Been customer for 6 years and treated like this is not fair. Can anyone help me with this please. My Vivint ID [protected]

This company is the worst, I had service with them, took hours on the phone and about 8 people to cancel in Nov 23. Husband received offer for 19.99 a month free camera no contract in Jan 24, just received a bill 66.12 for 1/8-1/10 now having issue canceling because agent says we have a contract. I will never do business with this company again, even for free! Horrible customer service!

We sold our house in Los Angeles in November 2023 and transferred the Vivint equipment and account to the buyer of our house.We live in a different state now. I just saw coincidentally that they are still charging us. I remember that I had to call multiple times for the transfer, the line is always bad with lots of disturbances. I wanted to sign in the app, to see the cancellation?transfer confirmation, but the app won't let me sign in anymore telling me I'm not the owner of the account. But they're still chasing me $51,47 IT'S BEEN 2 YEARS! I need my $1132.34 dollars back!

Couple of months ago, it did the same thing and they replaced the wifi bridge, it worked for couple of minths then stopped working again. Now, they want to send a technician to trouble shout it but they are asking for 99 usd fee. I’ve been using their service for 3 years now and it’s not the first time that I had this problem with the camera. They gave me option to avail the protection plan with additional 10usd/mo with additional 36 months contract. Doesn’t make sense to pay for extra for something that’s not my fault.

I am super upset about switching from ADT last year to Vivint. I have had nothing but problems. The chat customer service is terrible, I requested a technical visit due to the same issues over and over and they refused. The billing was initially screwed up as well - I am over this system as I never had so many issues with an alarm company in my life.

I bought a vivint security system that is not working. I live in the city, and my son n-law car has been taken twice. This happened in my driveway,10/23/2023 at around 6:30 in the evening time. I have been with the company for 2 years. I have safety concern about this equipment not working as well as the company claims it should. I have paid a lot of money for this equipment, and this is hurting my pockets, and my safety is being jeopardized. I called this company several time, and as to speak to someone, and all I keep getting is the salesperson directing me to other people.

HELLO I am Michael Green this company in CHICAGO IL IS NOT REAL it is fake there and the mail company is in west provo ut 84604. there is aperson calling me from Hope ARKANSAS at Dollar General store tell me she has bad new s for me but that is to bad cause my until is paid for now I donot need any things thank you PLEASE GET THIS STOP cause my unit is paid for now and I do want any more from this company.

I have been a Vivint customer for approximately ten years. During that period of time, I've experienced tremendous aggravation whenever there was a problem with the system, billing, etc. I am, once again, experiencing this level of aggravation related to terminating our account.

The responses I'm getting from Vivint personnel are absolutely astonishing in terms of their failure to resolve the outstanding issue. At some point, I will write a more protracted e-mail, but for now I will simply advice everyone I know to avoid this company like the plague.

09/02/23 9:47 am I called Vivint for my 88 year old father who was having a problem with his alarm system. After waiting on hold for approximately 15 minutes, I was connected to someone I could hardly understand (obviously Vivint is sourcing out their customer service to another country) I explained that my elderly father had asked me to call in and schedule an appointment to have a technician come out for help with his security system. She refused to help me without him being on the phone. I explained that he is very hard of hearing, has no one there to help him and I live three hours away from him. I asked her if she could call him and she said yes. She then promptly disconnected me and never called him. Thank you Vivint for leaving an elderly, senile old man in distress. I am going to cancel his service with Vivint and switch to ADT asap!

We called to cancel service on February 09 2023. Told them we needed to cancel immediately and that we no longer needed service. We had ADT install their equipment and they took off our old equipment which was already paid for. Vivint was a month to month service not under contract. Fast forward to August 29 2023 my husband notice a Vivint charge. We called and they said that we never sent an email. So they were not monitoring our home because our system was offline yet they charged us for months. No one called. They never told us about an email. They have charged us over $450. Still they did not cancel our service.

Case #CA-[protected]

I have been without live video going on 3 weeks now. I finally called 2 weeks in because it's always so painful to call in knowing it's always going to be an "over an hour" phone call.

I called in on Saturday 8/19 and as of today 8/24, no one seems to have a resolution.

This is completely unacceptable to me that I am paying for a service that I have had no access to going on 3 weeks now. NO peace of mind knowing I cannot keep an eye on my home while I am away OR even when I am home to check outside.

My customer experience has been exhausting and infuriating to say the least.

I requested to have a cancellation after two days of having this service and to have Vivint come and pick up their equipment and to place back my pervious system. The tech guy installed Vivint equipment and intentionally cut my Brinks home system to prove a point. I was advise from the door salesman that this is done so I could see that Brinks don't provide complete safety. This is unacceptable. Now I'm left with an intentionally cut system that doesn't work and Vivint doesn't want to pick up their equipment. I made two pick up appointments and no one called or showed up at my door. This is my last attempt for Vivint to make this right before they deal with my lawyer.