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ADT Security Services Reviews and Complaints

ADT Security Services review: Deceptive practice during contract signing; will lie and take your money

1 comment

SCLisi of US

Dec 03, 2025 1:25 pm UTC

Verified customer

Review updated: Dec 10, 2025

Featured review

Completely unreliable and shady company. Will lie about your system's capability to get a signature, then not reply once they get money. They overcharged for promised functionality that doesn't exist, quietly signed me up for a multi-year contract I didn't agree to, then promptly ignored me. Don't bother with contacting the email address in the reply to this review; they'll outright tell you they're fine with their representatives using these tactics, and you're out of luck. Go with anyone else.

Claimed loss: $1,500

Desired outcome: Contract termination without penalty

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Nadiash F

1 comments

Nadiash F of US

Dec 10, 2025 2:47 pm UTC

Verified customer

December 10, 2025 I was told in writing by one of their reps that "if the chat platform is ridiculous for you, please call our concern department at [protected]." Never IN MY LIFE. All I was asking for was help to reset my online account. I have the photo evidence of the conversation, not that their managers would care.

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Resolved

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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100%
Confidence score

Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

100%
Confidence score: 100%

Support

info@adt.com

100%
Confidence score: 100%

Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

ADT Security Services social media
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