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ADT Security Services

ADT Security Services review: Deceptive practice during contract signing; will lie and take your money ( 1 comment)

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1:25 pm EST
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Completely unreliable and shady company. Will lie about your system's capability to get a signature, then not reply once they get money. They overcharged for promised functionality that doesn't exist, quietly signed me up for a multi-year contract I didn't agree to, then promptly ignored me. Don't bother with contacting the email address in the reply to this review; they'll outright tell you they're fine with their representatives using these tactics, and you're out of luck. Go with anyone else.

Claimed loss: $1,500

Desired outcome: Contract termination without penalty

Confidential Information Hidden: This section contains confidential information visible to verified ADT Security Services representatives only. If you are affiliated with ADT Security Services, please claim your business to access these details.

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Nadiash F
US
1 comments
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Dec 10, 2025 2:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

December 10, 2025 I was told in writing by one of their reps that "if the chat platform is ridiculous for you, please call our concern department at [protected]." Never IN MY LIFE. All I was asking for was help to reset my online account. I have the photo evidence of the conversation, not that their managers would care.

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  1. ADT Security Services Contacts

  2. ADT Security Services phone numbers
    +1 (800) 884-4226
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    Residential, Sales
    +1 (800) 521-1734
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    Residential, Customer Service
    +1 (888) 244-4505
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    Business, Sales
    +1 (800) 515-2216
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    100%
    Confidence score
    Business, Customer Service
    +1 (877) 801-7387
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    Health & Senior Safety, Sales
    +1 (800) 658-7134
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    Health & Senior Safety, Customer Service
    +1 (844) 225-5723
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    More phone numbers
  3. ADT Security Services emails
  4. ADT Security Services address
    1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States
  5. ADT Security Services social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jan 21, 2026
  7. View all ADT Security Services contacts
ADT Security Services Category
ADT Security Services is ranked 2 among 61 companies in the Home Safety and Security category
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