ADT Security Services
Reviews and Complaints

Well my advice for all signing paperwork for services to be rendered by any security company is to read the terms of the agreement before signing. All companies require some form of contractual term of service. The industry standard is 3 years.

I can understand your frustration with the company because of the sales persons mis-representaion, however neither of you did your due diligence by reviewing the paperwork before signing. ADT does provide a Presidential dispute process where by you can file your dispute and it will go directly to the President of the company. Just call the 800 ADT ASAP number and after going through the residential promps, tell the customer service agent you wish to file a Presidential dispute. JLI did you also sign the installation paperwork that stated your installation was to your satisfaction and that your monitoring service was now active?

So JLI, I would assume you filed your claim with PG&E and got reimbursed, right? The homes value was increased with the alarm system and you qualified for a relocation credit after 6 months as well, right? If you had included the remaining monitoring fees in the sale of the home, you would have automatically met your contractual obligations, and for a period provided the new owners with monitored security as well as qualified to have a new basic system installed in another home absolutely free.

ALL alarm companies have contract termination fees, If your experience with an individual rep has led you to believe he has been less that forthright in your dealings, I recommend you escalate your complaint to the highest level. Most large companies value their customer base and will bend over backwards to provide an exceptional customer service experience. ADT didn't become the oldest, largest and most successful provider of security products and services by adhering to and implementing policies and procedures that dis-service the customer.

Similar situation I'm in.. I had a surge from PG&E go thru my aunt's home that I was living in and fried every electronic appliance... Including the ADT alarm system.. Keep in mind we've had the service for years and never once turned this system on.. So, finally I called them to get a quotation for a new system so that I can claim PG&E.. They guy told me the system would be $518.. and give me a "quotation", which I stupidly signed, never read the back where it states that it was a 2 year contract.. I was also informed that service won't be activated until after the system is installed and I call in to activate the service.. After they installed the system and was charged the $518. I just never ever heard anything never saw a bill and just assumed I haven't had service.. 7 months later, new tennants who bought the house 4 months ago inform me that the system is still under my name and that I need to call in to cancel it.. I called and I have spoken to 5 different representatives.. the last was a manager that informed me, this is a business we can't waive the $450 termination fee since u signed the contract.. I was sooooo inflamed and mad.. Finally I got a hold of the contract from the real estate agent and sure enough, nothing was stated on the front portion, but all the fine print filling up a full page about a 2 year contract and how there would be this $450 termination fee if I cancel within the first year.. I'm sooooooooo SHOCKED at this situation.. The new tenants don't even want service from them and I'm sure every person that reads this or I tell will never ever deal with such a horrible company.. Also, the "contract" says that they are suppose to send me a bill quarterly and not auto charge my credit card.. They did charge my credit card the first month, and just recently.. which I have yet to see.. To top it all off, they first told me that the person had inputted my contract wrong and placed me as a 5 year contract.. I cannot believe anyone would sign up for a 5 year contract with these people!

Their $1000 alarm system costs them less than $99 from Chinese manufactures. That is why the sell it to YOU for $99 because they are not losing any money on it yet they claim they gave you a system valued at $1000! What BS!.

Full Disclosure: I'm a salesman for a subcontractor of ADT alarm systems.

Our installers/technicians come out in 1-2 hour time windows. you do NOT need to take entire day off. they are paid pretty well, so we make sure to verify you are home before sending them out. Answer your phone when ADT calls, so we know that it's ok to send out our service techs.

Sorry about the contract issues...maybe next time just BUY the equipment if you hate contracts that much. We can't afford to give you $1000 worth of stuff and just let you walk away after 2 months...bad business model.

ADT here in Douglas County, GA is HORRIBLE. Avoid them!. Our instaler was so bad that the system appeared to work fine but we had no signal going to the ADT monitoring station for months. We received no credit. Now, we have the system not working correctly again. The service tech was supposed to be here yesterday but no-showed. A day of pay is lost when one takes the day off to await ADT. They rescheduled for today and it isn't looking so good. ADT refused to give us any real credit. They offered to credit the last few days of down time at a buck a day. They are nasty to deal with and like to remind you that you are stuck in a contract with them until 2011...

Did you write down when you called them and time and who you spoke too?
That would be info you wanted to keep and tell them back, ask them to come and pick it up like they said they would.

I just found out that I have not been connected to ADT monitoring for over a year. Thank God we did not have to need them. I changed my phone service from land line to voice over IP (carrier is compatible with ADT) in March2008. Immediately after that I got a call from ADT saying they lost us so we had to ask Comcast to rewire so that ADT could be connected. We tested after and it worked. Last Saturday out of curiosity I disconnected the wall unit to see if ADT would detect the disconnection but never got a call from ADT. After I called them I found out that they have stopped monitoring for connectivity for customers who do not have the fire protection. She saud that because of the number of customers they have they have to limit this type of monitoring to that group. She said that it was our responsibility to test the system once a month. A successful test once a month is not enough assurance that you will get the help when you need it. What if the connections fails between the time you tested it and the time you needed the help? You have to test your system practically every minute to get that assurance. What is the point in paying ADT every month ifyou do not have the assurance that ADT will be available when you need them? I am furious that I had to pay them for 15 months for a false sense of security! I cancelled immediately and became even more angry when they told me that the disconnection was to take effect a month from now to which I told them that they should pay me back since March2008.

I know a lot of people who have started using http://www.polosecurity.com/en/services.html instead, because of these problems. What do you know about them? I've been wondering for a while where to get my security system from.

I have recently started working for ADT and have quickly found out that the dealer network has most often been at the heart of the problems. The have been known to bait and switch more then once. The problemI have is I don't understand is why customers do not read the "3 year contract" fine print before they signed it. It spells EVERYTHING out in full.

My suggestion is read it before you sign it!

South Carolina Residents can be assured of our commitment to honesty and service. Please visit http://1stpriorityalarm.com where Protecting You and Your Family is Our First Priority

I had ADT without any real issue but we were about to purchase a house and informed them that we would be canceling the service and was told that the would be a 75% of the remaining balance of the contract - EVEN CELL PHONE COMANIE DO NOT CHARGE THAT OUTRAGEOUS FEE FOR EARLY TERMINATION! EXCESSIVE TO SAY THE LEAST and we were told that if we moved that the service could be ported over or it could be cancel for a NOMINAL FEE - NOT 75% of the remaining contract.

So I no long live at the residence of service and they still are billing and they even increased the monthly service fee to top if off.

I WARN ANYONE TO NEVER NEVER NEVER USE ADT - THEY ARE UNETHICAL AND SHOULD BE TAKEN TO COURT! I HAVE JFILED A REPORT WITH THE BBB - BUT DO NOT THINK THAT IT WILL DO ANY GOOD - ADT JUST BUYS IT RATINGS WITH THE BBB LIKE MOST OTHER BUSINESSES!

I completely agree with honest business owner's take below:

"The employee represents the company, the employee lied to and deceived a consumer regarding the company's intentions. The company has an obligation to provide customers and potential customers with the truth regarding their products, services and contractual obligations. If the company profits from employee deception and does not provide a fair resolution to the customer to whom was deceived, then the company is clearly condoning unethical business practices among its employees and should be held accountable."

The employee is an agent of it's company. An Agent is authorized to act on behalf of a Principal to create a legal relationship with a Third Party. The principal in this case was the ADT and the employee is ADT's agent, so ADT is responsible for the acts an ommissions of its agent. BTW, I am in the middle of fighting a month-to-month contract from the same location of ADT where the salesperson wrote on the contract mont-to-month. ADT's agents use deceptive practices to secure contracts.

People Don, t post In this Site...Tthis Site Is made just to sabotage the Image of other companies and Complaints Board gets Paid to do this, Most of the posts are being posted by their blooddy writers inorder to keep this site active ...

I would like to comment on the last comment. The poster "common sense" implied he "ran a business" and "you will hire a turned time to time"...and that it is the fault of the complaintant for not reading the contract before signing. Although I agree you should read all contractual obligations carefully before signing, it does not give the company a free pass because they have to "hire a turd time to time".

The employee represents the company, the employee lied to and deceived a consumer regarding the company's intentions. The company has an obligation to provide customers and potential customers with the truth regarding their products, services and contractual obligations. If the company profits from employee deception and does not provide a fair resolution to the customer to whom was deceived, then the company is clearly condoning unethical business practices among its employees and should be held accountable.

Blaming a hookwinked consumer for unethical behavior of businesses is ridiculous.

Venting about a ### employee that I'm sure is fired by no is no means the representation of a company. If you have ever ran a business you will hire a turd time to time. But they all show themselves and get canned.

Your lesson here is that you did not read what you signed. A 2 year contract. That is nobodies fault but your own. Lesson well learned.

Not complaint's I see on the system Install or service you are paying monthly. That's the ADT part you left out.

I agree with the above comment. The internet is a garbage can full of venters and non legetimate complaints on many companies. If you truly have a complaint go to the BBB or the FTC. They only post real complaints of a company. Unlike the world wide web.

We have had ADT for several years. I decided to turn off the monitoring - too expensive. It was fine. One day a lady called and told my husband to disconnect. She gave him the code to disconnect. The WILL NOT give me the code to turn on. Even tho it is not monitored, if we are broken into I want it to work in case we are because the neighbors can hear it and call.

My husband and I installed an ADT wireless system about 1.5years ago. Less than 24hrs after the system was installed a technician had to come back out because a zone was in alarm. We fought zone alarms for MONTHS! I have lost count of how many times I have been on the phone trying to figure out what was going on. They finally installed a booster more than 6months later that took care of the problem for a little while. Now we have zone alarms AGAIN and ADT flat out REFUSES to work on the system other than Mon-Fri 8am to 430pm. I am sorry but I work for a living, it cost me $500 A DAY to miss work I have missed too many days for this system that I have only actually armed three times! I cannot just miss "an hour or so" to wait for a technician I have to miss the entire day so please ADT please explain to me WHY ON EARTH should I pay you ANOTHER $25 and loose $500 to come to my house AGAIN when I am sure this won't work either.

ADT does not delliver on protection or on customer service. In October of last year, our contractor turned off the system. It immediately sounded an alarm and he wasn't sure what to do because he didn't have the secret code to turn it off. He was amazed that no one from ADT ever called to check on us or our house. When we found this out a few weeks later, we called ADT to ask why they had not checked on us or our home to make sure we were okay and why - since they were receiving no signal from our house - had they not come out to check. . They had no answer. We asked them to send someone out to get the system working so that they could deliver on protecting our home. No one showed up. We called and asked for a refund for the time they were not protecting our home. They refused.
We called Comcast to ask for help. They responded immediately and were out the next day. They put their home protection system in and it works flawlessly. We have inadvertently set off the alarm twice. Both times they responded within seconds. We feel secure in our home. Now, we just want our money back from ADT! Beware of this company. They don't even deserve one star, but the rating system requires that as a minimum!

I had a Wells Fargo security system installed in my home in 1985. Tyco purchased Wells Fargo in 1998 and merged the company with ADT. This is to show I have had monitoring service for about 25 years of which 12 years have been with ADT.

My husband has been on disability for the past year and a half and although I have been slightly late with my payments, I have always called ADT's billing department to tell them when my payments would be expected. On 12/18/09, I was invoiced $105 which was my quarterly payment. This is the ONLY amount that was due to them.

Tonight, I received a call from the "home office" stating I owed them $60 and that they had terminated my service. No warning, no letters, no calls prior to the one this evening. I then called their 800# billing department and spoke to a manager (Lisa) who said my service was terminated because "they had made numerous calls and no one could reach me" along with the statement that letters had been sent regarding the termination. ALL LIES! Funny how the "home office" could make one phone call and reach me this evening to tell me my service was cancelled. I still do not understand how in this day and age, a major company like ADT would cancel a VERY long-time customer over a $60 bill that wasn't even 30 days late?

To that I say "GOOD RIDDANCE"! After reading the numerous online complaints about ADT that outnumber other monitoring services by 20 to 1, I can only hope homeowners do their research before signing up with a company who has zero value for their customers. I will also be asking my 3 family members who signed up (on my recommendation) with Wells Fargo back in 1985 to terminate THEIR relationship with ADT due to the unscrupulous way they do business.

Previous ADT S Employee (Authorized Dealer)... ADT still after 3 months has yet to give back my deposit I put down for a badge and books! How many other are they doing this?

With a 80% turn-over rate - ALOT of Employees...

I wish I lost $500 by missing a single day of work--that would come to at least $125K work income a year, 3 times what I make and plenty of money to be able to cover a few unpaid days off each year! ;)
I just wondered if you had a resolution to this issue. Did they ever fully fix it? We're considering getting an ADT system...

I have spent more than 5 months trying to cancel my dead mother's account with ADT/Broadview/Brinks security. My mother had the truly bad judgment to die without tattooing her security code on her 90 year old body -- and despite repeated calls, faxes of death certificates, faxes of estate info, they keep taking money out of her account each month. Crooks. Incompetent crooks. I've notified the state's attorney general. You folks should too. Put them out of business now.

South Carolina Residents can be assured of our commitment to honesty and service. Please visit http://1stpriorityalarm.com where Protecting You and Your Family is Our First Priority

OMG, I was considering using ADT for home security...but after reading all the horrible comments from all over the country,
I WILL NOT EVER consider using ADT. I already had very similar experiences with customer service with AT&T and double billing and not ever receiving my over payment refunds. Thank you to all who made these posts...thank God for the internet.

Gail in Ohio

I'd like to add some more information to ADT Security Service. Please be wary in entering into a contract with this company. There are plenty of providers out there that do not need a contractual obligation. They lock you into a 3 year deal which is not so bad as long as the service works with your configuration. If you break the service they are unwilling to negotiate or discuss any terms to ease the pain and it is 75% of the remaining contract plus a 30 day notice so becareful when you sign a contract with these guys. Customer Service is horrible and they are not interested in helping there customers. There service will not work with VOIP phone system so if your considering using them with this service do not even attempt it. My personal opinion is that you should look at other options that are way more customer friendly and can use technology that was made in the 21st century like VOIP or the internet.

Bottom Line do not use ADT Home or Business Security Service.

ADT Security is a joke! And a ripoff too!
I know because I worked for them for almost 2 years as a commercial and residential service engineer in Arizona.
I designed, installed and tested technical security systems at US embassies and consulates before I retired from the USG and went to work for ADT. I am an electronic engineer and had specialized USG training in all aspects of technical security. I did military communications systems engineering for 23 years prior to working in security.
When ADT hired me, they promised 30 days of training and I got nothing! They also said I would earn $75k but it was less than half that amount. And ADT managers, who knew nothing about security, expected and demanded that service personnel do at least 7 service calls per day, regardless of the complexity of the problem. Service crews were sent out with no parts and often had to call other service personnel to see if they were nearby and had the part needed.

ADT installs alarm systems that do not work and when a burglary does happen, they tell the customer ADT is not liable since the customer did not test his alarm system monthly as they are supposed to do.
Most homeowners would not even know if their system was communicating or not with ADTs monitors (they either have a communication link over a telephone circuit or a wireless connection via a cell radio transmitter). I personally saw situations where the system was installed and not working properly and the customer had been paying for months or up to a year without knowing it.
Yet despite all the shortcomings, ADT sees fit to charge $30-40 a month for a false sense of security - it's all about profit and little to do with customer service and satisfaction.
And ADT has no installation standards, installer training, or spare parts on service trucks. I was sent to one customer’s home which was about a 1 hour ride away; when I arrived he needed a few standard 1.5 volt batteries and I had none on my truck. I had to drive to the nearest Ace hardware and buy them using my own money. At other residences, I found the heavy alarm panel mounted with only drywall screws (it was falling off the wall), exposed conductors on wires, panels installed upside down, and sensors that had been installed days ago falling off.
ADT sales reps know little about security principles and how to design a proper alarm system. They advertize the $99 special, which is OK for a studio apartment at best, and then use the bait and switch scam to get the customer to shell out $1000 or more for an “expanded” home alarm system. Sales reps are out to maximize the total sale dollar amount since they get paid on commission.
And ADT will take over any system ever installed by anyone else, as long as the customer pays the $30-40 monthly fee. Then ADT will not have trained personnel or parts to support these odd ball systems when they do fail.
Buyer beware! It is a known fact that a big guard dog is a better deterrent for burglary! And keep in mind that a critical factor for any alarm system is the time it takes for police to respond to the alarm– if you are in a remote location and it takes 30 minutes for police to get there, burglars have this much time to crash and grab.

Terrible company-Beware! I signed a contract 9 months in advance and paid 50% up front when I renovated my house. They botched my job so badly-wires coming out of the floor and other wires stuck in the walls and not accessible after the drywall went in. I hired another wonderful company to do the work and ADT never returned my deposit money ffter months of sending letters and calling. Finally, I got the deposit back from my credit card company and now ADT can dispute it with them. They had the nerve to charge me $750 for prewire services and I will dispute that even if it costs triple the amount to fight it in small claims. This company is a joke!

I just bought a house that has an ADT system in it, but I don't have the master code or the installer code. Does anyone out there know of an installer code I can try? I want to set the system up but not pay to have it monitored. The systems is the DSC Impasse Keypad but has the ADT logo on it? Does anyone know of a 4 digit code? I've spent hours on the internet searching...any help would be greatly appreciated.

They want you to work for free on a 100% commission only job. If you are a Business Sales Representative, you won't be paid the 4 first units sales on a monthly basis. In other words, ADT won't paid you for 48 units sales in one year. Very pathetic, specially when the company at most can give you one o two leads appointments per month, the rest or the real leads are given to the manage's friends who are the ones that really make money. No wonder ADT is ranked top 10 worst companies to work for.

8/6/15 jimmy graupman adt could not install anything right i had some one come out they couldn't do anything right a month has gone by it's still not working they lied to me on refund am still wanting i would look at some other company 9/2/15

What a disappointment, with a popular name brand and consumer base, ADT is a perfect example of what happens when companies stop listening to everyone but themselves(whom ever is in charge)

As an ADT employee I highly recommend you seek employment else where. If your thinking about becoming a dealer looking to make a killing in profits and moving on, please call ADT they love you folks !

Bottom line seems to be, ADT is Wal-Mart coming to your house with a guy off the street, to check out your goods...or sell you something he will never be able to afford himself. I was offfered the position tonight...and after seeing this helpful page of disgruntled employees...I tip my hat to you in a sympathetic way and become the first ADT employee to quit before I even signed on. I love the internet...oh and all of you hard working folks too:)

I had Brinks for 13 years before they were taken over by ADT. For the past year or so ADT has provided terrible service, misinformation both on the phone and at at in home service calls and charged me for services that they originally said were at no charge. We just cancelled our service (paying a year's fee to cancel before our contract was up) but it was worth it not to work with them anymore.

I work as a field tech and its all about profit.I dont even care anymore and that makes me feal bad because i like my job

Worst company to work for. Do not make the same mistake I made. I wish I had asked about their turnover before I started. My office alone turns over a sales representative almost every two -three weeks. The company scams their sales staff particularly those who are in small business, they bate and switch with leads and commission. They micromanage and make your life measurable. They will love you as long as you putting numbers on board and it does not matter how you get business.

I work out of the Allentown, PA office and I agree 100%, I have commisions owed to me that I cant get paid on... I have BGL's that my manager "losts" and gives to other sales people! I hate this company!

They installed an alarm system into my home. I decided I could not afford it anymore so decide to cancel the service. I called the office in Orange, CA and spoke to a few people who made threat after threat saying I could not cancel or I would Be sued for thousands of dollars. End result was the told my if I payed up front for the entire first year I would not be held responsible for the remaining 2 years of my 3 year agreement with ADT and would be let out of the contract. Will I paid them their money because after other problems could not afford a lawsuit and going to court because I am elderly. I found out later from their corporate office of ADT that I was lied to and that the only reason they wanted me to pay for a whole year is because thats how long they are on the hook for with ADT corporate. As per corporate ADT I could have canceled without any legal action from them but Security Solutions Group, Inc. 1 City Blvd. West #1120, Orange, CA [protected] ‎would have been charged back for the loss of my account because Security Solutions Group, Inc has to keep my business for 12 months

My advice, switch companies. I work for a company that distributes alarm equipment for both Honeywell and GE and I recieve many complaints just like yours every day from the St. Paul/ Minneapolis area regarding ADT. Because of my position, if you would like, email me at julie_gedist@yahoo.com and I will give you a number to a very reliable company that has the most up to date equipment and also the best reponse rates. Their monthly monitoring fee is about the same as ADT but they have way better service. Email me anytime.

Nobody pays ADT extra to call you if your phone line gets cut. That is a lie. If your alarm is monitored by the phone line only how can it send a signal that you phone line is out? Either you people are the biggest idiots ever, or your competition. No fire department is breaking into your house if there isn't a fire...ummm last time I checked fire is visible. [censor]s!

ADT Security is a joke! And a ripoff too!
I know because I worked for them for almost 2 years as a commercial and residential service engineer in Arizona.
I designed, installed and tested technical security systems at US embassies and consulates before I retired from the USG and went to work for ADT. I am an electronic engineer and had specialized USG training in all aspects of technical security. I did military communications systems engineering for 23 years prior to working in security.
When ADT hired me, they promised 30 days of training and I got nothing! They also said I would earn $75k but it was less than half that amount. And ADT managers, who knew nothing about security, expected and demanded that service personnel do at least 7 service calls per day, regardless of the complexity of the problem. Service crews were sent out with no parts and often had to call other service personnel to see if they were nearby and had the part needed.

ADT installs alarm systems that do not work and when a burglary does happen, they tell the customer ADT is not liable since the customer did not test his alarm system monthly as they are supposed to do.
Most homeowners would not even know if their system was communicating or not with ADTs monitors (they either have a communication link over a telephone circuit or a wireless connection via a cell radio transmitter). I personally saw situations where the system was installed and not working properly and the customer had been paying for months or up to a year without knowing it.
Yet despite all the shortcomings, ADT sees fit to charge $30-40 a month for a false sense of security - it's all about profit and little to do with customer service and satisfaction.
And ADT has no installation standards, installer training, or spare parts on service trucks. I was sent to one customer’s home which was about a 1 hour ride away; when I arrived he needed a few standard 1.5 volt batteries and I had none on my truck. I had to drive to the nearest Ace hardware and buy them using my own money. At other residences, I found the heavy alarm panel mounted with only drywall screws (it was falling off the wall), exposed conductors on wires, panels installed upside down, and sensors that had been installed days ago falling off.
ADT sales reps know little about security principles and how to design a proper alarm system. They advertize the $99 special, which is OK for a studio apartment at best, and then use the bait and switch scam to get the customer to shell out $1000 or more for an “expanded” home alarm system. Sales reps are out to maximize the total sale dollar amount since they get paid on commission.
And ADT will take over any system ever installed by anyone else, as long as the customer pays the $30-40 monthly fee. Then ADT will not have trained personnel or parts to support these odd ball systems when they do fail.
Buyer beware! It is a known fact that a big guard dog is a better deterrent for burglary! And keep in mind that a critical factor for any alarm system is the time it takes for police to respond to the alarm– if you are in a remote location and it takes 30 minutes for police to get there, burglars have this much time to crash and grab.

Full Disclosure: I'm a salesman for a subcontractor of ADT alarm systems.

ADT does NOT make you pay for calling your cell when there is an emergency. That's actually part of the system, and my sales pitch. We notify you BEFORE calling police, so you can deal with any false alarms -- and not get billed by police for them. It's a major difference between us and the "deputy fife" local security services...which send robo-calls to the police, and never bother to check with you first...you find out about it when you get bill from police/fire/ambulance services. (If they even offer the latter two protection channels)

As far as your phone line being cut: how the hell is ADT supposed to monitor your phone line for service? Your phone company does that, right?

You could get the Cell Uplink (which we offer!) which protects you in this circumstance. It's a small amount extra each month.

ADT sytem has a lot of loopholes.They installed phone line connecting to my outgoing phone outlet visible and hence the burgler cut the line before entering through my sliding doors; then they smashed the Pannel board as it was alarming. I also pay ADT to call my cell when phone line is cut or tampered. nothing worked. Now they are pushing to buy Cellguard.

When you get an alarm system, always test it MONTHLY yourself especially if you have phone work done in your home.Test it by turning your system ON and opening or triggering a sensor.Let your alarm company call you.
If they dont call, you have a phone issue .Call for service!
Best solution is phone line and radio backup this way if the phone stops working, you will STILL be protected.
Oddball VOIPs do NOT carry the signal well!

unless you have a cell back up when phone line is cut you can not make a magic phone call your system becomes local you can program siren to come on but you can not shut off until phone line fixed.use your brain

Brinks is horrible - check the complaints on Brinks. Alternatives to either of these?

I have had ADT system in my home since April of 08' and I must say It is the worst experience that I have ever had with an alarm company. I switch from Brinks Security to Adt because I was getting security cameras in my home and I thought that since I was getting the security cameras that I had to go with the Alarm system also to make the cameras work correctly, atleast that was the way it was explained to me. Of course I have had to go back to the best BRINKS HOME SECURITY. I will never leave a safe and protected security company again to go into a war zone because that is how I feel the whole entire time of being an ADT customer. Please listen BRINKS HOME SECURITY IS THE BEST.

A.A.

ADT is a complete rip-off. For almost 3 years I was letting them take auto-matic withdrawals for an alarm and monitering service from my business account. Needless to say, come time to get that read-out, there is none. Seems the alarm could be set - but there was NO connection to the police station or their system, which was what they were charging me for. When I found this out, I was furious. Paying for a service that was NOT there.

They sent out two service people, each could not hook it up. Funny, the system was basically there when I took over the lease from another tenant. The second service person did such a bad job, that he ruined the wires to my phone and computer service. So my retail business had NO PHONE and NO INTERNET.

I told them they needed to un-do what they had done, and I was FINISHED with them. I wanted my refund for the 2.5 years. That came about two months later.

But surprise - a few months ago - they started withdrawing money from my account again. I was supposed to receive another refund from them - that has not happened. Instead, they took more money out. I keep getting promises from people over there that they will NOT take any more money from my account. For me to purchase new checks, contact all the other people that use the account, get new cards, will take an enormous amount of time, and cost me a lot of money.

They claim that they have NO ACCOUNT for me. Precisely. So how do they continue to steal from me?

My next step is to hire an attorney and charge them for costs.

Donna B./ DellArteLLC

My wife and I recently had an ADT wireless system installed in our new home, three o'clock in the morning (the same evening) the alarm goes off, blows out the key pad, and no one calls to see if we are safe or to tell us how to shut the system off. My wife and three children had to endure that horrible alarm for over a half an hour. The next day we call for service and had to wait a week to have some come in? The key pad was not wired correctly and shorted out the system. It took another two weeks with constant phone calls to get someone in to replace that key paid yet they had the nerve to send us a bill for the first months service. They finally fixed the problem, now, a month later the new key pad is not working. When I called ADT they said I didn't have a service contract and to have someone come in to look at the problem it would cost us $160.00 plus an additional charge of $35.00 an hour to fix it? Why would I pay to have someone fix a system that has given us nothing but trouble from the first day? We are thinking of bringing legal action against ADT and want them to remove the system from our home. How safe can you feel with a company that only cares about the bottom line? We no longer have faith in ADT and do not feel protected by them.

My wireless ADT system was installed Oct. 30, 2007. The installer failed to program time to get out the door, before the alarm detects you. Several calls to cell phone about alarm going off. I've been paying for monitoring for 2 months now, 99% of the time, the alarm was not set, due to having to deal with the calls about the alarm going off. Now it's Dec. 17th & finally that has been fixed. My sister had to go to my house with her cell phone & take instruction from the installer (who didn't want to come back) on how to program that into the system.

Bigger complaint is the rebate referral program. My sister referred me, & we were using a rebate cpn that came in the mail with her ADT bill. She was to get $100 & a solar lighted ADT sign for referring me. I was to get the same. Several phone calls & she hasn't been able to get information on why we haven't gotten anything.

After checking our records at ADT, now they are telling us we didn't use the correct installers, in order to get the rebates. Guess who sent the installers... ADT.

I WAS SOLD A COMPLETE WIRELESS ALARM SYSTEM WITH SMOKE DETECTORS FROM ADT. IT WAS TO BE INSTALL THAT WEEKEND, (IM SURE YOU KNOW WHERE THIS IS GOING) NEEDLESS TO SAY IT WAS TWO WEEKS LATTER AT THEIR CONVIENCE AT 9:30 AT NIGHT NOT A WEEKEND AS I WAS PROMISED, NOT A GOOD EXPERIENCE. THAT FOLLOWING WEEKEND SOMEONE WAS HERE SERVICING THE UNIT (BAD BATTERIES) I HAD A LEAST 10 SERVICE CALLS THE FIRST THIRTY DAYS OF THE SYSTEM INSTALLED. NOW WORKING ON YEAR 2007, I HAVE HAD SERERAL SERVICE CALLS, ONE BEING A SAFETY RECALL, TO ONE OF THE WIRELESS SMOKE DETECTORS, SERVICING TECH NOW ADVISES ME HE DOESNT KNOW WHICH ONE IS RECALLED SO HE WILL JUST REPLACE THEM BOTH, OKAY? TO MY NOT SO SUPRISED ONE IS HARD WIRED AND ONE IS NOT SO WAS THE RECALL COMPLETED? THEN 20 MINUTES AFTER HE LEAVES I GET A FRIENDLY WARNING TELLING ME MY SMOKE DETECTOR IS NOT WORKING? AND OF COURSE THE TYPICAL I CARE CALL FROM ADT ADVISING ME ONE OF THE DETECTORS IS SETTING A CODE? I ASKED WHICH ONE THE TECH WAS JUST HERE I WAS ADVISED IM NOT SURE ? I WAS LIVID THEY SENT ANOTHER SERVICE MAN BACK THAT DAY ( A TOTAL OF 7 HOURS WAITING FOR SERVICE TECHS ON MY ONLY DAY OFF) NOW I HAVE HAD APP 10 SERVICE CALLS THIS YEAR, I HAVE HAD THE KEY PAD REPLACED, AND HAD TO RESCHEDULE BECAUSE CONCERN STILL WAS NOT CORRECTED, THEY SENT IN A SENIOR TECH VERY NICE GENTLEMAN TO DEAL WITH, HE HAS NOW REPLACED 12VAC TRANSFORMER, RELOCATED RECIEVER, ANOTHER SERVICE CALL REPLACED RECIEVER AND 2 KEYLESS FOBS, SAME DAY APP 30 MINUTES LATTER ANOTHER FRIENDLY REMINDER BEEP TELLING ME THERE IS A CONCERN (FC) ANOTHER VISIT 1 WEEK LATTER NOW TECH REPLACES ALARM CONTROLLER, SAME DAY ZONE 15 BEEPS I CALL ADT THEY TELL ME TO REPLACE BATTERY I HAVE NOW I HAVE TO MISS WORK MONDAY TO GET ZONE 15 FIXED AT THER CONVIENCE AGAIN AND DID I TELL YOU THE BATTERY DID NOT FIX IT AND THE PERSON I CALLED THIS EVENING AT ADT CALLED ME "DUDE" .WHEN WILL MY SYSTEM BE HASSEL FREE DO WE CALL ANOTHER ALARM COMPANY FOR A BACK UP FOR WHEN THIS ONE FAILS ONCE THE SYSTEM IS "FIXED" AGAIN. I HAVE SPENT SO MANY OFF DAYS GETTING THIS SYSTEM CORRECTED AND IT IS STILL FAILING, I KNOW THIS SYSTEM IS A LEMON, ME THE LITTLE GUY WILL BE YOU KNOW WHAT ONCE MORE WHILE THE BIG GUY GETS THE KISS. I JUST WANT MY MONEY BACK AND CONTRACT ENDED WITH THIS COMPANY WHAT CAN I DO TO GET THIS RESOLVED?

I agree, ADT has poor service, they bill like clockwork but the system did not work when it was first installed, it was fixed after 2 years, we then had a break-in as alarm was not functional. It got fixed and worked for a while and again stopped working. Recently they resorted to fraudulent billing as well. I was told today that they were billing me quarterly now but the bills they sent me were for past due balances (for service that wasn't even provided as yet). In early Januaty, I had told the rep to cancel my account but they are still apparently billing me. I tried to locate a Manager to speak with but obviously calling ADT, looking on their site etc will not provide access. Considering these issues, I feel that complaints at official sites, local and federal level or legal action may be necessary.

The service was cancelled by me in august. 1 month notice was given and I received a cancelation letter for the company. They said that they will come and take the transmitter. Till today after many calls to adt they still did not come and take it out. I am a pensioner and still they stole the mone form my account and did not repay it. I am going to sell the transmitter to make up my losses. The are a ### company with no service delivery.

I was approached as a cold call to my home soliciting ADT Security Services by two young salesmen at the same time who convinced me I needed the service. Within minutes they had 3 additional young men in my home installing the system. Days later after a request to install a monitor on a non-protected door we discovered the remote we originally got did not work. A tech came and replaced the remote and installed the additional door monitor. A few days later one of the monitors fell off it's location. 3 & 1/2 months later we still have not received a replacement monitor yet we have been charged 47.99 monthly for a system that is not protecting our home. When we request they stop charging us & to come get their equipment they say we have to pay over $1, 500 to cancel our contract. My question is, is it legal for them to continue charging for a non-working service? A worthless service and far more worthless service employees. I am a senior citizen having to continue to work to supplement my social security income and feel I've been taken unfair advantage of.

1. The ADT Head & Senior Management Technical Services, PTA did not return any of my calls or emails w.r.t. initial contract implementation problems, interim service, enquiries, protection requests or complaints, until
2. After spending an inordinate amount of time and money on the phones, I eventually got hold of a the ADT Call Centre Ops Manger, JHB who did help me to rectify the initial contract implementation problems stretching over 5-6 months & eventually sorted in 2008 - I should have known then?
2. I recently again contacted the Call Centre to arrange for extra protection, as promised in 2007 (and faithfully paid for since) in my original contract, for an overnight kid's party. In all that time I had only one confirmed drive-by even after I called again to enquire.
3. When I tried to contact the Call Centre again to arrange for extra protection for another 6 hour kid's party, I never got any response. Then I activated my alarm as instructed by the PVR CPF and eventually got the duty officer Daniel, who was apologetic and promised to do something for me?
4. Needless to say nothing was done?
5. Now I have to find another company to protect my family?

ADT changed there support policy regarding batteries failing left and right after 5 years no longer would replace them for the minimum $25. charge. ADT wanted to charge me $65 for a FedEx delivery since they would not ship to my billing address!? I will now be kicking ADT of my property. ADT has rules they say but so do "no service no gold"😊

ADT changed my residence security account into an ex's name. They did not contact me (the owner of the residence and owner of the ADT account). Even though there were no other names on my account they not only changed the account name on the account, pass-codes, call out numbers, but locked me out of my own account. ADT did this in December 2012 and still bills me for the charges. Now the security and safety of my residence as at risk.

My Father subscribed to ADT for his home alarm. My father died on Dec. 8th 2010. I temporarily moved from my home in Saskatchewan to his home in B.C. to take care of the Estate. In Feb. 2011 I contacted ADT to request that the system monitoring be cancelled. I was sent forms to fill out. I filled out the forms and sent them along with the requested - copy of the death cert., Will naming me as Executor, ID proving I was the named executor and a cover letter. The end of February I disconnected the alarm system from the phone line and unplugged the system from the power outlet. On April 16th, 2011 the phone was cancelled and disconnected and May first the purchasers of the house took possession. ADT is still trying to bill for monitoring the system. I have called repeatedly and they ask for the pass word. As I have explained to them over and over my father was the only one who knew the pass word and it went to the grave with him. I am then told rather rudely that with out the pass word they cannot help me. Talk about corporate ineptitude.

1. On several occasions my house alarm went off and I am still waiting for the call centre to contact me.
2. On Saturday [protected] my alarm went off at 18:30. The call centre contacted me and I drove to my house, investigated and drove back to my friends house. This took me 45 minutes during which time NO response vehicle was at my house. Almost two hours later, the call centre gave feedback that no access could be gained to my premises. AT 20 PAST ONE IN THE MORNING A VEHICLE STOPPED AND RANG MY BELL! He is just following up on the alarm that was activated! (I think that this action was out of spite because I told the call centre that I was NOT impressed with the service from ADT)
I THINK YOUR SERVICE IS ON THE DECLINE AND AT THIS STAGE IT IS PATHETIC!

I accidentally set my alarm off, they called me for the code which was never given to me. When they determined I couldnt provide this information they called the police which was dispatched and sent to my home (Guns drawn and even a chopper). I called them after receiving a violation citation from the city of houston due to no permit to have an alarm system to complain but they said it was all explained to me during my sales conversation. This was never told to me by the salesperson, so I was charged about 3o0.00 by the city. I do admit blame in being a little to eager to be secured, however what irked me was what happened from thereon. I asked for my code so in the future I wouldnt go through the same situation, the rep stated he would mail it, I never got it. I called again and complained still nothing was provided by mail, they wouldnt give it over the phone. After being patient I decided to report my debit card stolen so they my billing information they had would become invalid. I called them to let them know if they want my money every month im going to need that code. Still no budge.

I worked for secure watch (SWS)for 4 mths, and they treat everyone like crap! Mr. Thompson you owe me a $1800 team leader paycheck, which Bryan Weaver failed to send to me, (you knew were to send it but y'all made sure to send me my w-2, so i had to pay taxes on). Securewatch plays favorites in selecting who will advance in the company, and for the most part I noticed that they are racist! and yes they do do background checks, but even if you have a record all you have to do is be friends with the branch manager and he will but in a good word for you and you can stay employed and eventually become regional manager of Missouri, just ask Bryan Mcswiggan, who has a felony for a suspended license. SWS screws the sales people because if you sell a good system to a customer the sales person uses all the points they give which is seven, ( motion detector-2, smoke/heat-2, door sensor-1, key fob-1, pennant-1) and to make matters worse for every point you save you get $15 but if you go over ever point they take $30. And since the company is commission based the customers get the short end of the stick! The company also urges that the salesmen never mention anything about a credit check, but that's how you get approved they look for anyone with a 585 or better, ( the commission is also based on the customers credit, 585-614=$180, 615-649=$240, 650+=$300)And to make it even better even if you get to run some-one's credit and you can't close the deal because they find out that they have to pay an activation fee. Which can be waived for the customer, secure watch changed the amount from $99 to $149. Regardless all of this bulls*it that I've seen from the the company the real crooks are Matt Thompson and ADT. Secure watch sells the contracts that they have acquired for $1500 to ADT, ADT then owns the contract and won't due anything if the customer complains about the salesperson lying regardless of the topic the contract can be cancelled at no penalty to the customer( which is stated on the back of the contract in the fine print) but I still see all these complaints about ADT penalizing for canceling the contract due to the salesperson lying! Also ADT should pay me for doing their footwork, they steal sales from the salesperson (this was the straw that broke the camels back for me) every time the sales person runs a credit check and if the they are a few points under the recommended credit or even if the individual is interested but has to do something and wants you to come back and the customer gives you their personnel phone number to finish the process, and when you call back and you find out that ADT not secure watch came in and uses all the info that you gathered and got the customer interested comes in and sells them the system without you being there, I would consider that to be theft and this just didn't happen once ADT, so you can kiss my white a$$ if you want to say something different. So frankly I don't believe in secure watch or ADT, and until I see my money come from Matt Thompson, and I see some money come from ADT, both I would consider crooks, thieves, and liars so feel free to send either by cash, check or a money order to Forrest Becker @ 1540 blockford ct e, Tallahassee, FL 32317,

when you call, they do not have agent in Spanish only translate is not the same, and never solved the problem

I checked my banking mobile account and saw where ADT went into my acccount and took unauthorized money out of it. My bill is paid in full, so there were no late charges. I have never paid out of this account. They are thieves and I am going to report this to proper authorities.

Ever since we got adt my internet has been not working properly.

They will not let us cancel or we will have to pay 3700. The guy left today and there are now 3 open Wi-Fi’s showing up that was from them.

WHO CAN HELP ME OUT OF THIS!?

We tried to change our service with adt to wireless. They said we have to call their 800 number but no one answers and hold time are up to an hour. Tried email and live chat but they keep referring back to the 800 number. Held once on 800 and after 45 minutes they disconnect you.

I have no security now.

People are not very nice or helpful

Makes it impossible to cancel service:

(1) no one answering the phone

(2) chat doesn't work

(3) no e-mail

(4) no mailing address

i am writing this to dispute the charges of $1,921.55 this amount is in correct although i do owe 921.55 for my equipment not sure how $1,000.00 was added to this i would like to make payment arraignments to pay the$921.55

Was told we would receive 100.00 dollar visa card 2 - 3 weeks after we had ADT put in. That was June 26 and haven't received it yet. Contacted ADT and they wait t9 contact you. Is there a problem? As much as they are charging us I think we should have received it by now. Can you please let me know what is going on?

Had an install 6 weeks ago after I signed all the papers he said he will be back in 2 days to complete the install I've called 7 times I even had a appointment that nobody showed up for. This is the worst company I've ever dealt with

they would reconnect all my equipment said had to pay a $ 300.00 fee.

On Febuary 27, 2019 I made a contract with ADT Guest on a magazine flyer, I paid $110.38. On April 15th I was told I would get a refund of said amount when the equiment was installed. I still I have not recieved my refund even though I have had the equiment installed for 2 months. I also upgraded and have not recieved my free ADT Pusle and Video.