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Safe Home Security Complaints & Reviews

Safe Home Security / alarm company

Ge
Sep 02, 2019

I have been trying to cancel my contract with Safe Home Security for the last 2 months and to no avail they will not cancel it I sold my home and the current owner does not want the system. They tack on an additional 2 years from the 5 year contract that they stated i signed. I have...

Safe Home Security / alarm

Gr
Aug 25, 2019

Alarm two system hasn't worked since it was installed back in 2015. We have have called many times and had so many service calls over the years still doesn't work! The two way system rings several times then says you can't reach anyone or hangs up on us. Several minutes later we get a call...

Safe Home Security / cancel my account

Jo
Aug 25, 2019

A young lady from your office called me and told me it was time to renew . She said I have to sign a five year contract and what the new rate would be. I told her that I was not going to sign for five years I would do a two year .She said I have to sign it that is all their is to it . I...

Safe Home Security / alarm and customer service

Sa
Aug 21, 2019

This company is a mess.. When Les came to my home to offer us an alarm system. We already had a system at the house, he informed us that his company would be buying out the company we had and they were updating systems for all the customers with a free Ring and a camera. We signed up and...

Safe Home Security / home security

Ja
Jun 28, 2019

When I signed up on 6/19/19, I was told I could cancel if I if I called with in three days, I was told by my old service that I would have to pay $2000 dollars, Being 80 yrs old on fixed income I can not afford this, I called the SHS rep on 6/20/19 and told him I needed to cancel and he...

Safe Home Security / security service contract

St
Jun 06, 2019

This is a terrible, terrible company and I have no idea how they are still in business. We sold our home over 2.5 years ago which was 5 years after we signed the original contract. They claimed we signed a new contract after we paid full price to replace our control panel rather than...

Safe Home Security / consumer fraud

Dt
Jan 15, 2019

In April Dan walker came to my home presented the safe home security system we discussed the parameters the system was free because of program offered by General Electric the discussion was around cancellation and Dan walker said it could be canceled at any time without penalty thus ...

Safe Home Security / security system

Li
Jan 07, 2019

We live in Puerto Rico we had a hurricane 9/20/17 our system has not worked since, they were taking their payments out of my fathers bank account my when my father noticed that this company was still taking the payments my father stopped the payments because the system was not working we...

Safe Home Security / alarm services monitoring

Wa
Dec 21, 2018

First of all, I was told, this alarm system was a promotional deal, where I would allow them to put a sign, in the yard, stickers, in the window, remove my existing system, I had with Alarm's Accross, Missouri, witch is now defunct. I gave them emergency contact numbers to call, if there...

[Resolved] Safe Home Security / complain about this service!

Oct 16, 2018

On Dec. 8, 2017, I called them to install a door sensor, the lady I spoke with told me I have to pay a service. She offers me to buy a warranty protection for $10.00 a month but I already have a contract for 5 years, and I asked her if my contract would change. She said "NO" Guess what...

Safe Home Security / customer service and billing

Dt
Oct 02, 2018

he rep came to my home for demonstration and promptly gave all reason for their system. This included the facts as follows: the system could be cancelled at any time without penalty I was very specific in asking this question; discounts from sponsors would offset the cost which is a lie...

Safe Home Security / won't cancel my service after 14 1/2 years!!

Ca
Oct 01, 2018

After being a customer for fourteen & a half years with automatic withdrawal successfully coming from my checking account every month, they are tell me my service automatically renews. Now the current contract is not up until 2021!! What??? This is extremely absurd and unheard of! When I...

Safe Home Security / alarm service contract

Fs
Sep 15, 2018

No way i would of ever signed a 5yr contract!! never!! idk how they pulled it off but they did-i think they added in the 6 after the fact because i know it said 0 mo. He said u can get out whenever u decide-if only it was that easy. Im hearing that they are not letting people out plus they...

Safe Home Security / unethical behavior against elderly in a no-soliciting development

Ja
Sep 10, 2018

This company preys on elderly people in a low income development that has no soliciting allowed and they go door to door. My father was a victim with dementia that they preyed on. We tried to cancel immediately when we realized what had happened. The Power of Attorney contacted them...

Safe Home Security / security company

Yu
Aug 26, 2018

Safe Home SecurityThe salesman completely misled me when I tried to google reviews by giving me names of his own sales company, the equipment manufacturer, and others. Never once did he mention Safe Home Security/Safeguard America. I wasn't until I received the final contracts that I realized who the...

Safe Home Security / house alarm

Gl
Jul 31, 2018

In September 2017, Puerto Rico was affected by Hurricane María. The contract of this company read that in this case, because we live in a declared Disaster area, we can cancelled the agreement. I have been trying to do this, but nobody in Puerto Rico answer the phone, and when they answer it...

Safe Home Security / alarm service contract

Mr
Jul 09, 2018

Safe Home SecurityMy mother who is 70 years old with alhiemizer signed a contact with SHS. The man came over to check her system and got her to sign paper. They were taking 62 dollar a month out her bank account. I have power attorney over my mother since 2009. I called to cancel account refund her money...

SafeHome Security / alarm service

Du
May 02, 2018

My mother life in Puerto Rico, due to the tropical storm Maria my mother have no power. This company have been charging my mom for the alarm services the total of $ 204.00 so far. Call customer service and no help, my mother went to the bank to close her account that have been establish...

Safe Home Security / security /fire monitoring service

Ca
Nov 20, 2017

After my house almost burned down on March 29, 2010, I should have switched monitoring companies!! They blamed the failure of the system to notify authorities and me on me cable TV company... For my [protected] agreement/contract I stated that I did not want the service part of the...

Safe Home Security / cancel service

Ge
Jul 13, 2017

I switched from ADT to Security One based on the reviews Security One had gathered from themselves. I had to move to Asia for work and had to cancel service. I called Security One was told that my contract ends on December 30, 2017. I was asked to write an official letter and they cannot...

Safe Home Security / cancellation of service for failure to uphold their agreement.

Mi
Jul 10, 2017

I signed up with Safe Home Security more than a year ago. My service with Guardian had a few months to go so they waited till then to take over. The only thing they did was install 3 batteries and broke one sensor and didn't tell me that they did. I called them to repair my system because...

Safe home security,inc. / I was promise a home security camera system was told it was on back order never received camera system fraud and lies.

Ga
Jun 20, 2017

My name is Garry Hightower my account number is 29582 please cancel and my account and refund my money back to my credit card since December 1st 2016. My address is 5471 Chatham Woods Court Columbus Ga. 31907. I was promise a camera security system which was never delivered. I have been...

SHS safe home security / cannot get out of agreement even if it has expired

Me
Jun 19, 2017

The agreement is ridiculous I called to terminate service and they told me to send a letter 60 days prior to expiration I sent it and just because the letter arrived 55 day before expiration date they could not do anything and renewed without informing me about the agreement that was about...

Safe home security Inc. / I am complain about my security system

H2
Apr 01, 2017

My wife [sharon k miller] had came home from the hospital.[ on some strong medication] a sales person for security system .[ james musella ] and pressured here into signing up for a security system . He was in my home for more than two hours .Finale. My wife said yes thank just to get him...

Safe Home Security / total lack of repair service

Ge
Feb 06, 2017

Windows were replaced at my residence. I notified safe home security that those zones need to be activated. After numerous calls, to them from me, customer service promises that some one will return my calls. No one returns calls from safe home services!! After a month, I attempted to...

Safe Home Security / security system

Ba
Dec 26, 2016

I cancelled my contract on Nov. 4, 2016 and was told it would no longer be taken out of my checking account, but was in December. I received a letter asking me to contact them. I have tried 3 times and each time was on hold for 20-30 minutes and never talked with a live person. I work and...

Safe Home Security, Inc. / safe home security contacts & information - there is no out of the contract!

Ja
Nov 08, 2016

I sent a notice to Safe Security to cancel my service due to the sale of my home in September 2016. I pay on an annual basis & never received a refund of the remaining service. Then in September 2016, I get another annual charge posted on my bank statement. I called Safe Security to advise...

Safe Home Security / forged documents within a company

Fs
Feb 02, 2016

I asked for a copy of every thing & was told i had it all-they said there was no contract at all and i could terminate at any time without any fees for early termination etc. Later when i tried to cancel they told me i was locked into a five year contract.-i never ever would have signed a...

Safe Home Security / security alarm

Re
Jan 23, 2016

This company is the worst they are unprofessional, irresponsible, and rude. I don't know what monkey business they are running. Very disappointed at the product they offer. I assumed that by going with a smaller company I would save money. However, this was not the case I only saved a...

Safe Home Security / home security

Re
Jan 06, 2016

Wow, there is even a Facebook page for people that have gotten scammed by this company! We should have read reviews before we did business with this company because they are horrible everywhere! It seems like the only reason they are still in business is because they lie to people! Thi...

Safe Home Security / unauthorized funds withdrawn from my bank "after" I made a payment over the phone.

Ro
Nov 25, 2015

I called Safe Home Security on 11/24/2015 to make a payment. Payment was due on 11/15/2015 so I was within their 10 day grace period so as not to be charged any late fee, which is $10.00. The amount I paid was $135.00. The actual amount owed was $134.97. Recently I have gotten into the...

Safe Home Security / contract practices

Da
Oct 02, 2015

Avoid SHS at all costs. If you are involved with them now, beware of their ethics (or lack of them). This company appears to have a specialty in misleading or scamming people (especially seniors) into contracts then making it virtually impossible to get out of. They have no scruples about...

Safe Home Security / emergency service unavailabe when needed

Bo
Jan 07, 2015

This is the second time I have had service problems with Safe Home Security and no one came out. This last situation was an emergency situation where the panel went completely dark, could not see anything and could not activate numbers or away or stay. I'm thinking the alarm was not...

Safe Home Security / rude and difficult to end contract

Da
Dec 30, 2014

I had the security system installed 8 years ago with a different company. Safe Home Security took over the contract. The equipment is old and noisy. We decided to have a new company install a new system. Safe Home Security said we can only discontinue our contract in July - when originally...

Safe Home Security / poor customer service/fraud

To
Mar 12, 2014

We set service up with these people 60 days ago and it was the worst decision we ever made. They wrote down the wrong access code and when we had a burglary they called the police on US not the burglars. They never seem to listen to anything we say. They argue with us every time we call...

Safe Home Security / illegal practices

Ds
Feb 06, 2014

Has anyone else reported this company for going into a deceased person's bank accout with automatic withdrawal and withdrawing money to settle the "contract" they have, while doing so disregarding the estate probate law and priority payment of creditors, ie. furneral expense...

Safe Home Security / product doesn't work. will not let us out of contract

La
Jul 30, 2013

Ugh, I am finding out the hard way about how horrible this company is too. We have not had a working alarm for at least 3 months now. I tried canceling the contract today and an employee by the name of Time Sparks was rude and informed me that there is no way to break the contract (we...

Safe Home Security / auto renewing me without my consent

Dc
Jul 14, 2013

Never sign a contract with Safe Home Security I signed a 3 year contract and I fulfilled my contract with Safe Home Security. I always paid my bill on time and a year in advanced. I wanted to cancel my contract after the 3 year period because I thought their prices were very high. I contacted...

Safe Home Security / non-existent service

Ke
Jul 05, 2013

I took over a pre-existing contract from the previous owners of my home in March 2010. Since that time, my account has been debited on a monthly basis for $44.99. The company's name has changed numerous times since then (Firstline, Alarm Services). About a year ago, I began to request...

Safe Home Security / do not deal with this company, they are bad news

Si
Jan 15, 2013

Three years ago I got a Security System from Safe HomeSecurity and I have been trying to cancel my contract with them for about one year and they always have and excuse why I cannot cancel the first one was I need to in writing fax to them I wanted to cancel did that then I talked to one...